The guy who served my son and me at Stirling Sports Sylvia Park was superb. So helpful, not pushy and when he realised the only size they had wasn't quite right he recommended a different shop that we could try instead. I was very impressed with the service we received.

I’ve been shopping quite regularly at JD sports in Te Rapa and I have to say the  customer service at the Te Rapa branch is consistently pretty below average. 

I’m not expecting a full on yarn with you guys and I’m quite happy independently shopping, but I couldn’t help but notice that I and the customers in the store every time I’ve been there are not being engaged with and at the very least being greeted. 

On one occasion, while I was in the fitting room, I heard employers complaining to each other about what section of the store they’ve been assigned to work in and it’s really awkward when they go all silent when you come out of the fitting rooms to get another size.

Don’t get me wrong, I love a good yarn at work with my colleagues, but there is a time and place. The most disrespectful part was when I am paying at the till, your employers can’t break away from their conversation for two seconds while the sale is being put through. On another occasion, One assistant (from memory Indian with glasses, she went out into the back room after so an employee for sure) stood with her coffee at the side of the till (must have been coming back from a break as her coffee was from Robert Harris) and was locked into a conversation with the cashier and they did not break away once to acknowledge me. Again, it’s just simple customer service 101 and it’s not a good look. Just say hello, fake it till you make it and read the room a little better. It’s the little things that go far guys. 

To be honest I try on your clothes for sizing and then buy online because it just rubs me the wrong way every time I go in there. 



I ordered my items, they took my money and have not bothered to reply to any of my emails! The phone number is not accepting calls! I put a message on the FB page also! I believe this company is a scam! I will be reaching out to the BBB to report this company for stealing money from customers and not sending products out!!!

Only received half my order with no correspondence as to why. When I contacted, them they told me there was an error and they didn't have the other half of my order in stock. To which they refunded me. But begs the question if I hadn't queried whether they would have even told me/refunded me. 

All I received was a confirmation then nothing so it appeared no product was being sent especially after reading other reviews. However I was surprised to receive the ordered product today. This company needs to send product processing and tracking information to keep a customer informed. 

I had some issues with paying for a jacket which was on sale using apple pay, as the money had been taken out of my account but payment was showing declined on their end. They were extremely helpful and their customer service team was on the phone quickly with a short wait-time they then emailed me within an hour to say my refund would be processed in 3-5 business days and i ordered again using my card this time which went straight through. Their customer service was outstanding and i’m very pleased with the outcome.

Great service. Product arrived within a couple of days and got regular emails telling me where my package was and tracking details. 

Shipping was fast, product seemed great however after approx 8 wears the zip now separates when playing sport. It’s now no use to me. Very disappointed in what I thought was my fave purchase of the year  

Product is good but the delivery is not good.. It took 1month before I received my parcel..When I send an email to inquired about my parcel update no one reply. 

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Recently reviewed companies

Stirling Sports

JD Sports New Zealand

magicshaperus.com

Skechers

threo.nz

Rebel Sport NZ

Amazon Surf and Skate

swazi.co.nz

LTB Sports Bras

fuaarknz

Newest companies

Cobraclothing

fuaarknz

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patagonia.co.nz

JD Sports New Zealand

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Rebel Sport NZ

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Related categories

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