I placed an order over two weeks ago (July 5th) and still haven’t heard anything back. On July 17th I emailed asking for an update, and as of today (July 22nd) I’ve still been completely ignored. No response, no shipping update.. nothing.

Looking through the reviews now, I see dozens of other customers with the exact same experience: orders not fulfilled, no communication, and no resolution. The only thing KenSmart seems to do is copy-paste generic “apology” replies  clearly written by chatgbt, because they even forget to remove the quotation marks sometimes..

This is not how you run a business, and it’s really clear they have no intention of actually fixing these problems.

Do yourself a favor and do not buy from here. There are plenty of other stores that actually respect their customers.

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Best in Asian Grocery Store

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Recently reviewed companies

kensmart.co.nz

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kensmart.co.nz

Shop Japanmart

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