UDPOWER Opiniões 17

Resposta da UDPOWER

Há 2 dias

Hi,

Thank you for your feedback and for acknowledging our fast order and delivery process. We’re glad to hear you appreciated our customer service.

We’re sorry to hear about the issue with your battery station not functioning properly. Your comments are very important to us, and we would like to assist you directly to resolve this. If you haven’t already, please contact our support team so we can troubleshoot or arrange a solution for you.

Thank you for bringing this to our attention and for helping us improve our products.

Best regards,
UDPOWER Team

Resposta da UDPOWER

Há 2 dias

Hi,

Thank you for your kind words! We’re thrilled to hear that our guidance was helpful and gave you the information you needed to plan ahead. Your feedback encourages us to keep providing detailed and timely support.

We truly appreciate your support of UDPOWER!

Best regards,
UDPOWER Team

Resposta da UDPOWER

Há 2 dias

Hi,

Thank you for your feedback! We’re glad to hear that you found most of what you needed. We really appreciate your suggestion regarding an AC charging cable — we’re always looking for ways to improve our products and make them more convenient for our users.

Your input helps us a lot, and we’ll take it into consideration for future updates. Thanks again for sharing your experience and for supporting UDPOWER!

Best regards,
UDPOWER Team

Resposta da UDPOWER

14/10/2025

Hi there,

Thanks for reaching out—and I’m sorry for the hassle.

Yes, every UDPOWER unit is QC-tested before shipping (safety, input/output, and functional checks). That said, solar setups can vary a lot, and third-party panels are the most common source of charging issues due to connector/polarity/voltage mismatches.

To help you fast, could you share:

The brand & model of your solar panel(s)

A photo of the spec label on the panel (showing Voc/Vmp/Imp)

Which cable/adapter you used (e.g., MC4→DC plug/XT-style), and which port you tried on the S1200

Your order number.

Quick checks you can try now:

Verify panel specs vs. the S1200’s DC input specs. If the panel’s open-circuit voltage (Voc) is outside the allowed range, the S1200 won’t start charging.

Direct sun test: point the panel directly at the sun at midday; wipe dust; avoid glass/mesh; disconnect any USB regulators.

Cable & polarity: ensure positive/negative aren’t reversed; avoid step-up/step-down controllers between the panel and S1200.

One panel first: test a single panel alone (no series/parallel).

Wall-charge sanity check: plug into AC wall charging for a few minutes to confirm the input system is responding (helps isolate whether the issue is solar-side).

Important note: we don’t recommend third-party solar panels because some have incompatible voltages, non-standard wiring, or built-in controllers that block MPPT handshakes. Once you share the panel brand/model, I’ll confirm compatibility and the correct hookup for your S1200.

If anything looks off after that, we’ll take care of you.

Best regards,
UDPOWER Support

Resposta da UDPOWER

14/10/2025

Hi there,

Huge thanks for the kind words! We’re thrilled your order arrived early and that our updates kept you in the loop—and most of all, that you’re loving the product. 🎉

If you have a moment, we’d really appreciate a quick review on our site—it helps other customers a ton. And if you need any tips, accessories, or have questions down the road, just reply here and we’ll jump on it.

Thanks again for choosing UDPOWER!

Best regards,
UDPOWER Support

Resposta da UDPOWER

14/10/2025

Thanks so much for choosing UDPOWER! We’re thrilled the price fit your budget and that the unit works well for your needs in retirement. For extra value, try Eco mode and switch off unused ports to extend runtime. If you ever need help or tips, our team’s here for you at [email protected].

Resposta da UDPOWER

14/10/2025

Thanks so much for the great review! We’re glad the build quality stands out and that the UPS feature hits the mark for you. Our units are designed to keep essentials running through outages, smooth out voltage irregularities, and help protect connected gear from surges and line noise—exactly as you described.

Quick tips: plug critical devices into the AC outputs, keep total load within the rated wattage, and test a brief outage scenario now and then so you know everything switches over as expected. If you ever need help or have questions, our team’s here for you at [email protected].

Resposta da UDPOWER

3/10/2025

Hi Robert,

Thank you for reaching out—and I’m truly sorry for the confusion here. The solar panel shown in some photos is meant to illustrate solar charging; the order includes the S1200 power station only unless a solar bundle is specifically selected at checkout. I can absolutely help make this right.

Here are a few easy options—please tell me which you prefer:

Keep the S1200 and add a solar panel

I can set you up with a courtesy discount on our compatible solar panel and include the correct connector if you need it.

Return for a refund

If the unit is unused and in original packaging, I can provide return instructions and an RMA. Just confirm the condition of the package and I’ll send the details.

Again, I’m sorry this wasn’t clearer up front—we’re reviewing the page layout to make the “What’s included” section even more obvious. Let me know which option works best for you, and I’ll take care of the next steps right away.

Warm regards,
UDPOWER Support

Resposta da UDPOWER

14/10/2025

Thanks so much for the love! ⚡️ We’re thrilled you’re enjoying your UDPOWER “power booster.” If you ever want tips to get even more runtime or have questions, we’re here to help at [email protected]. Enjoy the power, anywhere! 🙌

Resposta da UDPOWER

19/09/2025

Hi Paul,

Thank you for your feedback and for choosing UDPOWER! 🌞
We’re glad to hear your UDPOWER S1200 is working well so far. If you’d like to add solar charging, you can check out our UDPOWER 120W Portable Solar Panel — it’s perfectly compatible and will let you recharge anywhere under the sun.

We appreciate your support and are always here if you have any questions! 💛

Resposta da UDPOWER

10/09/2025

We’re truly sorry for the delay and understand how frustrating it must be to wait longer than expected, especially when you had planned your trip. Our standard delivery time is usually 5–10 business days, but during peak seasons or holidays shipments can occasionally take longer.

Please rest assured we’re actively tracking your order and will continue to monitor it closely until it’s delivered. We deeply appreciate your patience and understanding, and we’ll make sure to keep improving our service to avoid such delays in the future.

Best regards,
UDPOWER Team

Resposta da UDPOWER

9/09/2025

We’re glad to hear the charging issue has been resolved and that everything is working properly now. Thank you for sharing your experience, and please feel free to reach out anytime if you need further assistance—we’re always here to help.

Resposta da UDPOWER

8/09/2025

Thank you so much, Ben! 🌟
We’re thrilled to hear that you love UDPOWER and our products. Your support means a lot to us, and we’ll keep working hard to bring you even more reliable and innovative power solutions. 💛⚡

If you ever have any feedback or ideas on how we can improve, we’d love to hear from you!

Resposta da UDPOWER

8/09/2025

Thank you so much, Robert! 🌟

We’re thrilled to hear your UDPOWER unit arrived on time, safely packaged, and is working great to power your pellet stove. Knowing it brings real value at an affordable price means the world to us.

Enjoy the reliable power, and welcome to the UDPOWER family! ⚡💛

Resposta da UDPOWER

11/08/2025

We’re thrilled to hear that the UDPOWER C400 battery bank worked great for your CPAP while camping! It's always our goal to provide reliable power solutions for your off-grid adventures. Getting close to two nights on a full charge is fantastic! We appreciate your feedback and are glad to be part of your camping experience. If you have any further questions or need assistance, feel free to reach out—we're here to help! Safe travels and happy camping!

— The UDPOWER Team

Resposta da UDPOWER

7/08/2025

Thank you so much for your kind words and detailed feedback! We're thrilled to hear that the UDPOWER S1200 is performing well for your vendor setup. Its compact design and triple charging capability—AC, car, and solar—were engineered exactly for users like you who value flexibility and reliability on the go.

Running lights for two full days is an excellent result and shows you're putting the battery to great use. If you ever need tips on optimizing solar charging or connecting other gear, feel free to reach out. We appreciate you being part of the UDPOWER community!

Resposta da UDPOWER

30/07/2025

¡Hola Mario! 🌟
Muchas gracias por elegir UDPOWER y por compartir su experiencia con nosotros. Nos llena de alegría saber que recibió una atención cercana, con toda la paciencia y claridad que merece, y que su pedido llegó puntual y en perfectas condiciones. 📦✨
Esperamos que muy pronto pueda disfrutar de su cargador y que le acompañe en todas sus aventuras y necesidades de energía. 💛🔋
¡Gracias por confiar en UDPOWER, siempre estaremos aquí para usted! 🙌