I’m Shameem Reza from Khulna, Bangladesh – a Happiness Engineer at Automattic, helping merchants turn WooCommerce chaos into calm with clear solutions, code snippets, and technical breakdowns. I graduated with a BSc in Computer Science and hold a Postgraduate Certificate in Project Management.
Technical challenges in WordPress and WooCommerce are inevitable, but solving them shouldn’t feel like a battle. I focus on breaking down complex issues, optimizing store performance, and making ecommerce seamless and scalable. My approach combines problem-solving, customer-first thinking, and product innovation to deliver solutions that last.
For me, support is more than troubleshooting. It’s about making technology work for people. That means removing roadblocks, simplifying processes, and helping users unlock the full potential of their online stores.
What drives me:
- Turning complex challenges into simple, actionable solutions.
- Helping businesses overcome technical roadblocks effortlessly.
- Bridging the gap between users and technology with clear, empathetic communication.
On the technical side, I work with PHP, JavaScript, React, Next.js, Tailwind CSS, REST API, WooCommerce, and WordPress, along with the essentials like HTML, CSS, and Bootstrap. I come from a development background but thrive where support, product, and people meet.
Beyond work, I’m a father and husband, grateful for a family that keeps me grounded while I spend my days improving the online experiences of merchants worldwide.