Best Chatbot Software

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

BlackBeltHelp produces OneStop, the leading artificial intelligence, and predictive analytics-powered higher education customer service and student success SaaS platform which is used by over 200 institutions and supports over 6 million students. Colleges and universities partner with BlackBeltHelp to provide an Amazon-like customer service experience, retain students and increase enrollment. BlackBeltHelp also supports schools districts and healthcare organizations. Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions. Technology-driven & personalized 24x7 support to ensure student as well as institutional success. Implement conversational AI to create a robust self-service experience that supports your institution & students. A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.

Ivy learns from your unique content sources such as your websites, calendars, and 3rd party software solutions. Our Deep Learning AI algorithm scans your content and automatically builds your bot’s brain on the fly - in minutes. Combine that with Ivy's pre-trained question recognition and conversation engine, and your bot will work out of the box with 100% custom content. Boost knowledge with Content Packs, curated collections of standardized knowledge with universal answers like Small Talk, Financial Aid, and more. Completely customize your bot's branding, add and modify as much bot knowledge as you'd like, and give your bot the personality that feels like you. Last but not least, your bot will continuously scan your web properties to detect changes and automatically updates its knowledge. You'll receive a daily report that summarizes new knowledge, modified knowledge, and any information you should consider removing.