Matt Baker
User Experience Manager | BI & Cloud Solutions Architect | Integrations Engineer
I am a User Experience Manager and Business Intelligence specialist with more than 16 years of experience supporting enterprise organizations across Healthcare, Financial Services, Energy, and Defense. My work centers on building and modernizing analytics platforms, leading technical support operations, and designing automation tools that streamline BI and cloud workloads.
My GitHub includes practical tools and migration utilities that emerged directly from real-world BI, cloud, and integrations challenges. These projects demonstrate my ability to work across legacy platforms, AWS services, and enterprise support ecosystems.
Technical Focus Areas
Business Intelligence Qlik Sense, QlikView, Power BI, Tableau, Amazon QuickSight
Cloud Technologies AWS (S3, EC2, Lambda, Athena, DynamoDB, CloudFormation, IAM, Kinesis, API Gateway), Azure Data Factory
Databases SQL Server, Oracle, PostgreSQL, MySQL, SyBase, Snowflake, Databricks
Automation and Scripting Python, PowerShell, SSIS, VBScript, Alteryx, Automation Anywhere, TimeXtender
Support, Integrations, and Administration Freshdesk, AutoTask, HubSpot, Git, SVN
AI and Analytics Extensions ChatGPT, Claude, NoteML, Qlikky, and a variety of applied LLM tools
Career Highlights
User Experience Manager PAS Developed operational reporting that improved SLA adherence by 50 percent. Modernized support operations and eliminated lost tickets. Expanded supported environments through structured knowledgebase development.
Business Analyst Intuit (Persistent Contractor) Reduced BI backlog from more than a year to two weeks. Migrated legacy Qlik Sense reporting into Amazon QuickSight. Optimized large-scale Qlik dashboards (50 GB+) from ten-minute load times to under one minute. Delivered AI-driven narrative analytics extensions for executive reporting.
BI Support Manager DI Squared Managed onshore and offshore BI support teams. Reduced ticket resolution times by 33 percent. Improved customer satisfaction by 10 percent. Introduced SLA metrics and onboarded five enterprise clients.
Senior Architect Bardess Group Completed more than 30 Qlik platform upgrades and migrations. Authored governance standards and BI best practices. Integrated enterprise SAP ledger data into Qlik dashboards. Managed multi-client hosted BI platforms and infrastructure.
(Additional roles available in résumé: AccentCare, Axis Group)
Selected Projects
Qlik2Quick Automates the migration of Qlik Sense QVF dashboards into Amazon QuickSight. Demonstrates deep platform knowledge, metadata transformation, AWS automation, and workload modernization.
QlikSenseOnPremRapidOnboarder Builds complete AWS environments required for Qlik-style deployments, including compute, networking, permissions, storage, and cleanup tooling. Demonstrates infrastructure automation, environment lifecycle management, and BI platform provisioning.
Goldbach Distributed Compute Experiment Explores the use of AWS compute to perform distributed mathematical workloads. Demonstrates distributed system design and applied cloud experimentation.
Certifications
AWS Cloud Practitioner AWS Solutions Architect QlikView Designer and Developer Qlik Sense Data Architect Qlik Sense System Administrator Databricks Fundamentals
Education
University of North Texas BBA Collin College Associate Degree and BI Certificate
Professional Links
LinkedIn: linkedin.com/in/matt-baker-the-one GitHub: github.com/danglefeet
