Docs
Guides, recipes, and the full Hot Chocolate and Fusion reference.
Help
Get unblocked, on your timeline.
Three ways to get GraphQL help: a free community of 7000+ practitioners, expert consultancy by the hour, and tailored support plans for production teams. Pick the one that matches the urgency.
Three paths
Choose the help that matches your situation.
Community for open questions, Consultancy for getting unstuck this week, Support for teams that depend on GraphQL in production.
Community
Learn in the open with thousands of practitioners.
Free
- Public Slack channel
- 7000+ developers
- Open GitHub discussions
- Searchable history
Consultancy
Bring a problem to an expert and get a clear direction.
20hincrements
- Dedicated expert session
- One on one with an engineer
- Architecture and review
- No long term contract
Best Value
Support
Dedicated support for teams running GraphQL in production.
Custom
- Dedicated account manager
- Private Slack channel
- Email support
- Plan tailored to your team
First stop
Try the self-serve resources before you ask.
Most questions have already been answered. Five places to look before you reach out.
FAQ
Answers to common questions.
Which option gets me unblocked fastest?
For a defined problem with a deadline, Consultancy is the most reliable path. You bring a defined question to a ChilliCream engineer and work through it together. For lighter or open-ended questions, Slack is faster than you might expect because the community is large and active.
What response time can I expect on Slack?
Slack is best effort. Answers are usually quick during European working hours, but there is no guarantee. If your team has a hard deadline, do not rely on Slack alone. Take the Consultancy route or move to a Support plan with a contractual SLA.
When should we move from Consultancy to a Support plan?
Consultancy is great for one-off questions and design reviews. A Support plan makes sense once GraphQL is on a critical path in production and you need a named contact, a private Slack channel, and a response time you can write into an internal runbook.
How do I escalate something urgent in production?
Customers on a Support plan escalate through their dedicated account manager and private Slack channel, following the SLA in their plan. Without a Support plan, the fastest path is to take the Consultancy route and post a clear repro in the public Slack in parallel.
Can ChilliCream help us design a schema or migration?
Yes. Design reviews, schema audits, and migration planning are common Consultancy topics. For larger engagements, our advisory service wraps that work in a structured engagement with deliverables.
Is the community Slack the right place for bug reports?
Slack is good for triage and reproductions. Once a bug is confirmed, please file it on GitHub so it gets a tracking issue, a label, and a place to land the fix.
Still not sure where to start?
Explore our advisory engagements for hands-on help, or a support plan if you need a long-term partner. If we are not the right help, we will say so.