How do I manage credit card payments for my account

Does Cloudinary support credit card payments?

Cloudinary supports payment with a credit card from providers including:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
  
  and others...

You can also use Google Pay to pay for your Cloudinary subscription.

If you'd like to set up a bank transfer payment instead, please reach out to our support team.

How to set up a credit card or digital wallet payment?

When upgrading to a paid plan for the first time:

• Select the plan you'd like to subscribe to
• Fill in your billing information
• Select your payment method and add your credit card or digital wallet information.

After clicking on Next at the bottom of the page, you will receive a confirmation message and an email with your payment receipt.

How to update a credit card?

To update your credit card, you can go to the Payment Method page under the Billing section of your account settings or directly via the following link: https://console.cloudinary.com/settings/billing/payment_method

On this page, you will see the current credit card in place and you can edit it by clicking on the pencil icon:

You will then be able to update your credit card details:

What happens if my credit card payment fails?

Cloudinary collects payment on your billing day. If it fails, you'll receive an email notifying you of the payment failure.

When a payment fails, we recommend that you check with your credit card issuer:

• If the card has enough balance.
• If the card has a single payment limit, and if that limit is sufficient for the amount processed.
• If the card is properly set for online subscriptions.
• If Cloudinary is whitelisted.

If there are problems, make the relevant updates to your credit card conditions or change to another credit card as soon as possible to avoid account interruptions or eventual account disability.

After a failure, Cloudinary retries the collection of the outstanding debt as described below:

• 7 days after your billing date, Cloudinary re-attempts to collect the outstanding debt. You'll be notified if the payment fails again.
• 14 days after your billing date, Cloudinary again re-attempts to collect the outstanding debt. You'll be notified if the payment fails and your account is then set to be disabled in 7 days if the problem isn't resolved.
• 17 days after your billing date, Cloudinary attempts to collect the outstanding debt. You'll be notified if the payment fails and the email reminds you of the pending disable date.
• On the day after the specified disable date, Cloudinary attempts to collect the outstanding debt one last time. If it fails, your account is automatically disabled.

If you need any assistance regarding your payment, please submit a support request.