Community resources
Community resources
Community resources
Jira Service Management
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 4th March, 2025 After reviewing your feedback here and on JAC, we have decided to enable a global setting where you will be able to set the default behaviour for transition screen comments o...
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Hey Community 👋 In the spirit of the holiday season, we have a very special gift for you: powerful new AI capabilities across Jira Service Management! Below we’ve rounded up a number of new, gener...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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I am trying to provide access for a customer (specific email address) to access the JSM customer portal for a service project. I have added the customer's email to the relevant customer organisation...
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I am working with a JSD DC environment v5.12.x. I want to use the Assets REST API. Looking for documentation for Assets in JSD DC 5.12, I find this: https://confluence.atlassian.com/servicemanage...
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- data-center
- jira-service-management
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We're new to Jira. We have a single project on the free tier. I'm currently trying to get agent and request channels going in Slack (Pro tier). I can't seem to be able to do so, I just get a generic ...
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...ount(*) from "public"."AO_D9132D_DEP_ISSUE_LINK_TYPES" "AO_D9132D_DEP_ISSUE_LINK_TYPES" Which seems relevant, but it is unclear how to proceed... Any suggestions to help figure out what is p...
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Hello, I’m working on a Jira automation where we need to create multiple issues based on selections made in a multi-select dropdown field (such as “Size”). For each selected value, a separate issue ...
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não consigo acessar meu quadro trello na data de 05/05/2025, informa que não estou conectada à internet sendo que estou sim, e meus outros sites funcionam normalmente.
- Question
- halp
- trello%2ccloud
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Hi ! Can you advise how can we capture browser and account info for the reporter in the reported bug, who is reporting it through the embedded widget in our website? (being logged in)
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We are on a free subscription and got this error. Is there a way to decipher this error or am I SOL? Hash 1U1XZQC Trace 96ace22ae04d49a08e6149b3b34334f2
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Hello, I have a JSM Premium subscription and a Confluence Premium subscription. I will be using these subscriptions to manage my customer relations, including ticket management, requests, changes, ...
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I'm running an automation to send an email to "Request Participants", but only want the email to be sent to new participants. If I add someone, then they get an email, but if I add another p...
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After I run Discovery.exe -s , I write the password pronts shows us " Show Setting Dialog... Credential file is available, trying to decrypt saved Credentials Decrypt credentials was started...
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Hi, is out an option to hide the rates from the support users? I want to show rates only for specific users in JSM and make the rates anonym.
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Hello, Is there an easier way to move attachments from one Jira instance to another? I did a migration between two Jira instances by exporting the Jira items into a CSV from one to importing the ite...
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I need something that will automatically translate issues, as we have agents who serve customers in multiple countries in their native languages. Most of what's available ends up storing end-user da...
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Users got an email that says subscription was canceled and jira is deactivated. This is a free account but asking to add a credit card details. Is this a bug or do I actually need to add a payment de...
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Hello! When turning email messages into requests it converts the html input into wiki markup like that: Freundliche Grüsse Name Name ‑‑ &n...
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Since last Friday, May 2nd, we have noticed that the IS_PUBLIC field within the COMMENTS table always appears as FALSE, regardless of whether the Jira ticket has internal or external comments. Could ...
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Hello Community, We have a client using the Jira Service Management (JSM) portal who occasionally encounters an error upon login. Interestingly, the issue is resolved simply by refreshing the page, ...
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I am working on Creation of an Automation to manage Vuln management, My requirement is : 1. If a bug is created and if it is 21st day from the creation and still open, then it should ...
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Hi Atlassian Team, I have following problem which I hope you can help me solving it :). We are using our JSM Tool for our own Customer Support. A ticket will be trigged when a custo...
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We have a company account in JIRA, and we are using Service Management for our project. For the past two days, I’ve been unable to log in. When I navigate to the URL, the page keeps reloading continu...
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En algunos tipos de solicitud dentro del mismo proyecto no tengo la opción de cambiar el tipo de solicitud, entiendo que es alguna configuración pero revise flujos y tipos de solicitud y no veo el fa...
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I try to build on call rotation and cant assign any user that isn't an Agent Didn't see it on the documentation, is it a billable feature?
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- cloud
- opsgenie
- opsgenie-cloud
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we have create a new workflow - and assign to the issue type - but we need to convert existing ticket to use the new workflow - how to do so ?
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As org admin, I manage the kyndryl-gr-support.atlassian.net. I have not verified my domain in administration security menus, so I can't view (or create new) any authentication policies. As a res...
Atlassian Community Events
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| 8 hours ago | ||
| April 8, 2025 3:50 PM PDT |
