Rate Limits

To protect our services as well as yours, we enforce rate limits when making requests to Dialpad. The current rate limits are 20 requests/second per company. Additionally, we have per API limits as follows

• Create contacts - 100/min
• Initiate calls - 5/min/user target
• Send SMS - 100/min
• Callback requests to a specific number - 5/min
• Callback requests to a specific call center - 100/min
• Callback requests to a specific company - 1000/min
• Update callrouter configuration - 1/5mins

Dialpad reserves the right to change the above limits.