Rootly

Rootly is an incident management platform that helps teams respond to, mitigate, and learn from incidents — all without leaving Slack or your existing tools. Rootly automates on-call alerting, incident workflows, status page updates, and retrospectives so engineering teams can resolve issues faster and reduce toil.

Why Rootly?

• End-to-End Incident Management: Create, track, update, and resolve incidents with full lifecycle support — from initial triage through retrospective.
• On-Call Alerting: Create and manage alerts with deduplication, routing, and escalation to ensure the right people are notified immediately.
• Timeline Events: Add structured timeline events to incidents for clear, auditable incident narratives.
• Service Catalog: Maintain a catalog of services and map them to incidents for precise impact tracking.
• Severity & Prioritization: Use configurable severity levels to prioritize incidents and drive appropriate response urgency.
• Retrospectives: Access post-incident retrospectives to identify root causes, capture learnings, and drive reliability improvements.

Using Rootly in Sim

Sim's Rootly integration connects your agentic workflows directly to your Rootly account using an API key. With operations spanning incidents, alerts, services, severities, teams, environments, functionalities, incident types, and retrospectives, you can build powerful incident management automations without writing backend code.

Key benefits of using Rootly in Sim:

• Automated incident creation: Trigger incident creation from monitoring alerts, customer reports, or anomaly detection workflows with full metadata including severity, services, and teams.
• Incident lifecycle automation: Automatically update incident status, add timeline events, and attach mitigation or resolution messages as your response progresses.
• Alert management: Create and list alerts with deduplication support to integrate Rootly into your existing monitoring and notification pipelines.
• Organizational awareness: Query services, severities, teams, environments, functionalities, and incident types to build context-aware incident workflows.
• Retrospective insights: List and filter retrospectives to feed post-incident learnings into continuous improvement workflows.

Whether you're automating incident response, building on-call alerting pipelines, or driving post-incident learning, Rootly in Sim gives you direct, secure access to the Rootly API — no middleware required. Simply configure your API key, select the operation you need, and let Sim handle the rest.

Usage Instructions

Integrate Rootly incident management into workflows. Create and manage incidents, alerts, services, severities, and retrospectives.

Actions

rootly_create_incident

Create a new incident in Rootly with optional severity, services, and teams.

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rootly_get_incident

Retrieve a single incident by ID from Rootly.

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rootly_update_incident

Update an existing incident in Rootly (status, severity, summary, etc.).

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rootly_list_incidents

List incidents from Rootly with optional filtering by status, severity, and more.

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rootly_create_alert

Create a new alert in Rootly for on-call notification and routing.

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rootly_list_alerts

List alerts from Rootly with optional filtering by status, source, and services.

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rootly_add_incident_event

Add a timeline event to an existing incident in Rootly.

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rootly_list_services

List services from Rootly with optional search filtering.

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rootly_list_severities

List severity levels configured in Rootly.

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rootly_list_teams

List teams (groups) configured in Rootly.

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rootly_list_environments

List environments configured in Rootly.

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rootly_list_incident_types

List incident types configured in Rootly.

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rootly_list_functionalities

List functionalities configured in Rootly.

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rootly_list_retrospectives

List incident retrospectives (post-mortems) from Rootly.

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rootly_delete_incident

Delete an incident by ID from Rootly.

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rootly_get_alert

Retrieve a single alert by ID from Rootly.

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rootly_update_alert

Update an existing alert in Rootly.

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rootly_acknowledge_alert

Acknowledge an alert in Rootly.

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rootly_resolve_alert

Resolve an alert in Rootly.

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rootly_create_action_item

Create a new action item for an incident in Rootly.

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rootly_list_action_items

List action items for an incident in Rootly.

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rootly_list_users

List users from Rootly with optional search and email filtering.

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rootly_list_on_calls

List current on-call entries from Rootly with optional filtering.

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rootly_list_schedules

List on-call schedules from Rootly with optional search filtering.

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rootly_list_escalation_policies

List escalation policies from Rootly with optional search filtering.

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rootly_list_causes

List causes from Rootly with optional search filtering.

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rootly_list_playbooks

List playbooks from Rootly with pagination support.

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rootly_mitigate_incident

Transition a Rootly incident to the mitigated state.

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rootly_resolve_incident

Transition a Rootly incident to the resolved state.

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rootly_assign_incident_role

Assign an incident role (e.g. commander) to a user on a Rootly incident.

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rootly_unassign_incident_role

Remove an incident role assignment from a user on a Rootly incident.

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rootly_add_subscribers

Subscribe users to a Rootly incident so they receive updates.

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rootly_remove_subscribers

Unsubscribe users from a Rootly incident.

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rootly_create_status_page_event

Post a public status page update for a Rootly incident.

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rootly_update_action_item

Update a Rootly incident action item (status, priority, assignee, etc.).

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rootly_delete_action_item

Delete a Rootly incident action item.

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rootly_snooze_alert

Snooze a Rootly alert for a set number of minutes.

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rootly_escalate_alert

Escalate a Rootly alert, optionally to a specific escalation policy or level.

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rootly_list_incident_events

List the timeline events for a Rootly incident.

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rootly_run_workflow

Trigger a Rootly automation workflow, optionally scoped to an incident or alert.

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rootly_list_incident_roles

List incident roles configured in Rootly (e.g. commander, scribe).

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