Billing

Tembo offers flexible subscription plans and a credit-based system to meet your needs.

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Subscription Plans

Choose the plan that best fits your usage:

• Free ($0/month) - 5 credits per day included
• Pro ($60/month) - 100 credits per month with overage billing
• Max ($200/month) - 400 credits per month with overage billing

All paid plans include overage billing, so you can continue using Tembo even after consuming your monthly credit allocation. You can set a maximum overage limit to control spending. On the Free plan, service is paused when you run out of credits until your daily allocation refreshes or you upgrade to a paid plan or purchase additional credits.

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How Credits Work

Credits are consumed when Tembo analyzes your code and generates pull requests:

• Complex issues may require more credits - Credit consumption is based on LLM tokens used, which varies depending on the complexity of the task
• Simple fixes use fewer credits - Straightforward tasks typically consume fewer tokens and therefore fewer credits
• Credits never expire - Purchase credits at your own pace without worrying about expiration
• Unused credits roll over - Any credits you don’t use remain in your account indefinitely

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What Consumes Credits

Credits are used for:

• Creating pull requests from assigned issues (Linear, Jira, Slack)
• Fixing production errors detected from Sentry
• Optimizing database queries and indexes
• Processing feedback on pull requests through the Feedback Loop

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Credit Refunds

In certain situations, you may receive automatic credit refunds:

• Failed tasks - If Tembo is unable to complete a task due to an internal error, the credit is refunded
• Duplicate issues - If the same issue is queued multiple times, duplicate attempts may be refunded
• Invalid inputs - Tasks that fail due to configuration issues or missing access may be refunded

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Usage and Monitoring

You can monitor your credit consumption in real-time through the Billing dashboard in your Tembo app.

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Purchasing Credits

All subscription plans include a credit allocation. If you need additional credits beyond your allocation:

• Free plan users - Upgrade to Pro or Max for automatic overage billing, or purchase credit packs as needed
• Pro and Max users - Overage billing is automatic when you exceed your monthly allocation. You can set a maximum overage limit to control spending.
• Additional credit packs - All users can purchase additional credits through the Billing page at any time

To get started or change your subscription plan, visit the Billing page within the Tembo app.

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Auto-Reload

Auto-reload automatically purchases credits when your balance falls below a threshold, ensuring uninterrupted service.

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Setting Up Auto-Reload

1. Navigate to Billing settings
2. Add a payment method if needed
3. Configure: reload threshold (default: 100), target balance (default: 1000), and monthly limit (default: 1000 credits)
4. Toggle auto-reload on

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Important Notes

• Payment method required - Cannot delete your payment method while auto-reload is enabled
• Monthly limits prevent runaway charges - The system won’t exceed your monthly limit even if balance is below threshold
• Manual purchases still available - You can purchase credits anytime, even with auto-reload enabled

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Troubleshooting

Auto-reload not working? Check: active payment method, balance below threshold, monthly limit not reached, toggle enabled in Billing settings. Can’t delete payment method? Disable auto-reload first, then delete. Payment failed? Verify card is valid with sufficient funds. Didn’t receive full target balance? Auto-reload won’t exceed your monthly limit. Credits not appearing? Processing takes a few minutes. After 10 minutes, verify all requirements are met. For additional support, contact us at [email protected].

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Enterprise Options

For larger teams with specific needs beyond our standard subscription plans, we offer:

• Custom subscription plans with higher credit allocations
• Volume discounts
• Custom integrations
• Dedicated support
• Flexible billing arrangements

If you need custom pricing for your organization, please contact our sales team.