AI Number lets you manage all WhatsApp Business chats directly inside Front. Centralize communication in one shared inbox, collaborate with your team, and keep every conversation organized.
Add automation with a human-like AI chatbot to handle support, sales, and lead qualification 24/7. The AI can reply using your Front knowledge base, shared website links, or custom files, ensuring accurate and human-like responses. Already using WhatsApp Business App? Connect your existing account to Front without losing any data. With WhatsApp Coexistence, you can link your WhatsApp Business App to Front while preserving all your chats, contacts, and message history. Setup takes just 5-10 minutes with a simple QR code scan. With AI Number and Front, Front team members can centralize WhatsApp communication within their Front inbox. This integration allows for the automation of replies using human-like AI, with the added benefit of real-time monitoring. The partnership also facilitates seamless chat handoffs from AI to team members, enables the sending of WhatsApp broadcasts, and supports the scalable management of WhatsApp Message Templates directly within Front. Grow your revenue on a platform used by over 2 billion people—without adding extra resources to manage conversations.

Channels & Messaging

Number logo front 1

Centralize and manage WhatsApp Business chats directly in Front

AI Number / WhatsApp

AMGiNE is corporate travel’s trusted AI partner. Our next-generation AI platform provides corporate travel managers and their TMC partners with proven solutions purpose-built to streamline the booking process and demonstrably improve the traveler experience. As AMGiNE uses AI to deliver intelligent travel recommendations based on trip history, travel policy, and traveler preferences, agent productivity is increased by 1.5x to 3x. AMGiNE uses natural language processing and AI models to automate responses to travel requests sent by email, Slack, WhatsApp, and other channels, freeing agents and travel arrangers from time-consuming manual processing. In addition to individual travel requests, AMGiNE also automates group air, reducing agent processing time from hours to seconds.
Through our integration with Front, AMGiNE monitors travel requests via webhooks and uses the Front API to deliver personalized recommendations based on travel preferences and automate travel bookings. Together, AMGiNE and Front streamline corporate travel, providing a more efficient and user-friendly experience.

Travel

Amgine logo compact 160x160

Enhance corporate travel efficiency with AI.

AMGiNE

Acai Travel is an AI-powered backend orchestration platform built for Travel Management Companies, airlines, and OTAs. It automates issues such as the post-booking complexity around exchanges, cancellations, disruption handling, and queue management, thereby reducing manual workload and accelerating resolution times. Acai connects directly to your GDS, PCCs, and other related systems to process complex travel workflows at scale.
The Acai Travel integration brings your live bookings and travel context directly inside Front conversations. When a customer opens a support thread, Acai’s AI Travel Agent springs into action looking up PNRs and executing requests. Advisors can also trigger Acai-powered workflows, such as exchanges or cancellations, from Front conversations, cutting down handling time significantly and reducing manual errors.

Icon

Automate travel operations and resolve customer support faster

Acai Travel

Aide acts as an agentic AI layer that resolves customer issues and performs system actions for support and operations teams. It supports a variety of industries, including e-commerce and financial services, by pulling real account and order data to provide accurate, end-to-end resolutions. The platform is designed to handle common tasks, such as status requests, account changes, shipment tracking, returns, and billing disputes, by analyzing the actual intent behind every customer message. The integration with Front allows teammates to implement automation through a flexible pathway, providing the option for human review, AI-drafted replies, or fully agentic resolution. The system builds an intent map from historical conversation data, ensuring that every automated response is validated against existing interactions before it’s deployed. For ongoing manual tasks, the Agent Copilot provides Front teammates with relevant customer context and draft replies directly within the composer. The platform also includes a continuous learning engine that identifies new opportunities for automation by analyzing inboxes. Aide leverages existing macros, conversation fields, contact fields, and signatures while supporting over 100 languages to ensure a seamless workflow. Additionally, all actions are monitored by a governance engine that provides traceability for every interaction, and the system maintains SOC 2 Type II, GDPR, and HIPAA compliance.

Bots & Workflow Automation

Aide logo

Access agentic AI for end-to-end resolutions with a governance engine

Aide

Aircall is a completely cloud-based phone system and call center software solution. With Aircall, you can buy phone numbers for teams around the globe, manage teammates in your dashboard, and make and receive calls on your desktop or mobile device – all from the Aircall app.
With Aircall directly integrated into Front, you can manage calls, voicemails, SMS, and access full customer context—all from your Front inbox. Collaborate on transcripts just like email by commenting and tagging teammates. Keep agents focused with automatic availability status updates and track performance across every channel on one platform.
<a href="https://www.youtube.com/watch?v=u7YHdoQJcQc">Click here for a video overview</a>

Voice & Telephony

Aircall

<a href="https://www.aissist.io"></a>
Aissist is an AI platform for customer operations that brings automation, insight, and optimization together as one operational layer. Every service and sales conversation is a signal about your customers, your products, and your business, and Aissist turns those signals into resolved conversations, sharper insight, and better operations over time. More than 500 SMB and mid-market teams run their customer operations on Aissist, turning support from a cost center into a growth engine.
The Aissist integration brings three products to Front. AgentMesh delivers true end-to-end automation, taking real action across your systems to resolve conversations completely, not just answering the easy ones and escalating the rest. It resolves 83% of conversations on average with a 4.8/5.0 CSAT, supports 65+ languages, and deploys in about 10 minutes on the helpdesk Front team members already use.
Pulse turns every conversation into 360° insight across your users (what they want, where they churn), teammates (performance and coaching gaps), customers, products (recurring issues, feature requests), and operations (bottlenecks, cost drivers). Evolve puts those signals to work, feeding insight back into workflows to continuously improve both the AI and the business. Resolution rates climb, cost-per-conversation falls, and results compound the longer it runs, instead of plateauing after launch.
<a href="https://youtu.be/uYNGK2njn8Y">Click here for a video overview</a>

LOGO 01 GRADIENT 4x 8

Access agentic AI to automate service and sales

Aissist

Alaska Airlines Cargo provides reliable air freight services throughout Alaska and across the United States, connecting businesses and communities with efficient shipping solutions.
Front seamlessly integrates with Alaska Airlines Cargo, delivering vital air freight tracking information directly into your inbox. Once connected, Front displays the direct cargo tracking URL for relevant shipments within your conversations. This integration empowers your team to efficiently handle air cargo inquiries by providing a direct link to the most comprehensive tracking details available on the Alaska Airlines website.

Logistics & Maritime

Access the direct cargo tracking URL for shipments within Front using the AWB Number.

Alaska Airlines Cargo

Albato is a comprehensive digital product platform that offers a wide range of high-quality, ready-to-use assets for businesses and creators. Our partner program provides exclusive access to premium tools, templates, and resources designed to streamline workflows and enhance productivity. With Albato, partners can leverage innovative solutions tailored to meet diverse industry needs while benefiting from competitive commission structures and dedicated support.
With Albato, you can receive real-time data on incoming and outgoing messages, create email drafts, and send emails directly. You can also compose replies to conversations and export conversations with messages in data migration mode.<a href="https://youtu.be/eOm5uVYqjgE"> Click here for a video overview</a>

Albato

Connect your inbox with real-time message data and automated workflows.

Alloy is the first lifelike prototyping platform designed for product managers who need to move quickly from idea to execution. Instead of starting from scratch with wireframes or static mockups, Alloy allows teams to recreate their existing product pages in high fidelity, creating prototypes that look and behave like the real product from day one.
You can turn feature requests from customer tickets/conversations in Front into lifelike prototypes via Alloy. Using your existing product pages and design system, you can quickly create high-fidelity flows that reflect the requested change, then share the prototype back with your team for review and validation.

Project Management & Issue Tracking

Alloy 320

Alloy

American Airlines Cargo provides a wide range of shipping services for freight and mail across a vast global network.
Front integrates with American Airlines Cargo to provide immediate access to air freight tracking information within your inbox. By connecting your American Airlines Cargo account, Front surfaces the direct cargo tracking URL associated with your shipments within relevant conversations. This integration streamlines your team’s workflow, allowing for quick and easy access to detailed tracking information on the American Airlines Cargo website.

American

American Airlines Cargo

Ariglad automatically updates and creates knowledge base articles by analyzing your support tickets, release notes, and other content. By auto-maintaining your knowledge base, Ariglad helps support teams reduce support tickets by up to 81%.
Ariglad connects to your Front knowledge base to ensure it is always up to date, allowing customers to find answers instantly — no support tickets needed. Ariglad uses your Front support ticket data to update knowledge base articles.<a href="https://youtu.be/L1x5Dlkvw38"> Watch a video overview</a>

Knowledge & Content

Android chrome 192x192

Connect to Ariglad for a knowledge base that self-updates.

Ariglad

Asana empowers teams to do great things together: with seamless collaboration and project management tools, teams can organize and manage product launches, marketing campaigns, and more. Every task can stay on track with clear ownership, sub-tasks, due dates, and commenting to get things done. Front’s Asana integration helps you organize your to-do lists and projects straight from the source. Link Front messages with open Asana tasks to pull in critical context, or create new tasks and set due dates and assignees right in Front. Keep your team in sync and your projects on track with Front and Asana together.
This integration also includes a library of pre-built Connectors that give you access to every action available in the Asana API. Use them in rules, macros, or chatbots to easily automate Asana actions directly from Front, supercharging your workflows without having to write any code.

Manage projects without leaving your inbox. Link Front messages with open Asana tasks, or create new tasks right from Front.

Asana

AskNicely makes it easy for you to increase customer retention, reviews, and referrals using the Net Promoter Score (NPS) framework. Empower your team to take immediate action to drive retention, upgrades, reviews and referrals by integrating customer feedback into the tools they use every day. With this integration, surfacing AskNicely NPS scores and feedback to your entire team in Front is simple. Use workflows to send your AskNicely responses to Front, so every score and piece of feedback is visible in your team inbox. When scores and feedback from AskNicely appear as new messages in Front, your team can easily review them and respond directly to your users.

Surveys & Feedback

Send AskNicely NPS responses to Front automatically, so your team can centralize communication and reply to them together.

AskNicely

Asyntai is an AI assistant / chatbot for websites. Our AI chatbot proactively offers help, answers product questions, and guides customers through the buying process, leading to higher conversion rates and increased sales.
Integrate Asyntai with Front to automatically respond to your customers’ questions in real-time. It knows your website, never misses a chat, works in all languages – 24/7.

Logo160 160

AI agent for Front that answers customers’ questions in real time.

Asyntai

Autohive empowers teams to easily build AI agents that automate workflows, allowing for greater efficiency in daily operations. This platform provides everyone with the capability to create AI agents that collaborate with team members, each other, and your business processes.
The Autohive Front integration seamlessly connects your Front workspace to Autohive’s automation platform. This enables Front team members to manage customer conversations, send messages, and organize communications directly through automated workflows. The integration provides the ability to access and filter conversations, assign them to specific team members, utilize message templates for consistent responses, and coordinate efforts across various inboxes and channels. By combining Front’s robust communication tools with Autohive’s powerful automation capabilities, this integration helps Front team members streamline customer service operations and connect with other platforms.

Autohive logomark primary

Automate support workflows across platforms

Autohive

Beep lets teams replace lengthy typed messages with voice notes that are automatically transcribed so that teammates, clients, and customers can listen or read—whichever they prefer. Voice messages are often faster and add a more personal, nuanced touch than written messages, helping teams share context and feedback more naturally. Beep integrates with everyday tools to make it easy to record, share, and reference voice messages within your existing workflows.
Beep embeds directly into Front’s composer and sidebar, allowing teams to record voice messages (with transcripts) inside conversations and internal comments. With one click, users can seamlessly insert a recording and transcription into any message, making it easy to explain complex issues, coach teammates, or respond to customers more personally. Beep also includes recording history for quick reuse and optional message expiration controls, giving teams flexibility over how long voice messages remain accessible. Instead of long typed explanations, Beep replaces them with quick, natural, transcribed voice notes—all without leaving Front.<a href="https://youtu.be/YbWJUeGv4Pc"> Click here for a video overview</a>

Productivity

Beep dot logo 1 1

Record and transcribe fast and friendly voice messages.

Beep

Birdie is a screen recording solution built specifically for support teams. Instead of asking customers to describe their issue, Birdie lets them record their screen and show the problem directly, eliminating back-and-forth and giving agents the context they need to resolve tickets faster. Customers can record instantly with no installation, download, or account required. Trusted by over 2,500 support teams, Birdie automatically captures console logs, network requests, device details, and session metadata alongside each recording, equipping developers and Level 2 agents with the technical context they need for faster troubleshooting. Sensitive data such as PII and tokens is automatically hidden to support compliance and customer trust. Birdie also supports custom branding, SAML SSO, on-premise deployment options, and customizable data retention policies.
The Birdie integration with Front allows support teams to request screen recordings from customers and deliver guidance through screen recordings, all within the workspace. Recordings and their accompanying technical context arrive directly in the relevant conversation, so agents can triage, troubleshoot, and respond without leaving Front. Teams using Birdie with Front resolve complex tickets significantly faster, reduce escalations to engineering, and improve customer effort scores by replacing text-based problem descriptions with clear, visual context.

Birdie logo 160x160 2

Resolve tickets faster with screen recordings

Birdie

Boost.space is a no-code platform designed to help businesses manage and streamline their data by connecting over 2,000 cloud tools into a single, centralized database. It solves the common problem of data scattered across multiple apps by creating a "Single Source of Truth" for all business data. On top of that, Boost.space uses AI to improve data management by automatically mapping fields, standardizing information, and enriching it with relevant details. Think of it as the glue holding your business data together, making it more accessible and useful. Whether it’s syncing product info with partners or automating lead management across CRM and marketing tools, Boost.space simplifies operations and adapts to the unique needs of each company.
This integration allows you to connect Boost.space native modules (tasks, contacts, products, etc.) with Front features and data. You can monitor events in inboxes and automate responses, updates, or notifications. Manage teams and contacts by automatically updating information, adding or removing teammates, and organizing contacts with tags and groups. Automate conversations by sending replies, creating drafts, or updating messages based on triggers. Easily manage inboxes and channels by creating or updating them and controlling team access. You can also fetch data for reporting or make custom API calls for advanced integrations.

Data Sync & Enrichment

BS Front listing

Boost.space

BuildBetter is the leading product assistant behind 26,000 successful teams. All your internal and external B2B data—analyzed, summarized, and documented on your behalf. Turn your product organization into a retention, expansion, and conversion powerhouse.
Sync your customer conversations in Front with BuildBetter to get structured, actionable insights and deliverables on demand. Save thousands of hours lost to unnecessary operations work.

160x160

Connect Front with BuildBetter to get structured, actionable insights from customer conversations.

BuildBetter

Burt builds AI teammates for freight brokers and forwarders that actually understand how logistics works. Instead of rigid automation that breaks on the first exception, our AI teammates follow your team’s specific processes to track loads, process documents, and handle quotes, so your team can focus on building relationships and growing the business.
The Burt integration connects to your Front shared inboxes and reads incoming emails in real time. When relevant messages come in (tracking updates, document requests, quote inquiries), Burt ingests them and automatically triggers workflows with full context from those emails, allowing your team can skip the manual work.

Logo 160

Connect Front with Burt’s AI teammates for logistics

Burt

Facilitate VoIP customer support using CallHippo contacts from Front and vice versa.
Configure your Front integration with CallHippo to experience seamless data synchronization, facilitate customer support, and maintain call logs and analytics. With a quick and easy setup procedure, you can now sync CallHippo and Front data.

Logo 160x160

Sync Front contacts and logs with CallHippo.

CallHippo

Cardina’s AI-powered platform is designed to help CX teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers.
Leverage existing help center content to automate 40-70% of tickets before they ever reach your Front inbox, resulting in six figures of dollars in cost savings.

Cohere logo

Automate 40-70% of customer questions with existing content

Cardina

Census is the operational analytics platform that syncs your data warehouse with all your favorite apps. Keep customer data in sync without relying on engineering help. Census’ Front integration syncs your customer data from your data warehouse to Front. No custom code or script required. Just SQL.

Sync your customer data from your warehouse to Front.

Census

Chain is a modern transportation management and customer operations platform for logistics teams. Automate carrier communication, eliminate check calls, and manage by exception, not headcount.
This integration detects load numbers from conversations and opens shipment and booking context directly in the Front sidebar. Teams can review delivery status, tracking, and shipment details without leaving Front, helping you respond faster with the right operational context.

42dd18fe6a444e9139d2500c75a427428b963e492dbe37355a205d995011508a

Resolve logistics conversations with shipment context

Chain

ChargeDesk integrates billing with your helpdesk, so your support team has customer payment information at their fingertips. ChargeDesk supports Stripe, PayPal, WePay, Recurly, and Braintree, so you can use the payment processor that fits you best. With ChargeDesk, you can manage customer subscriptions right in Front. Once the ChargeDesk plugin is enabled, you can view, create, refund, and cancel payments right from your inbox. With this integration, your accounting and support teams can respond to messages and manage billing side-by-side.

Billing & Invoicing

Manage billing subscriptions and respond to messages side-by-side. View, create, refund, and cancel payments from your inbox.

ChargeDesk

Get all your customer feedback in one place. No more manual tagging and reporting. Chatdesk Trends uses machine learning to automatically tag customer feedback across email, chat, social media messages, app store reviews (Amazon, Apple), and NPS / CSAT surveys (e.g. product feedback, sentiment, etc). Front’s Chatdesk integration automatically tags messages that you receive in Front so that you can easily analyze customer feedback. Now you can have granular insights into your product returns and defects, and identify gaps and opportunities to drive repeat sales.

Analytics & Reporting

Automatically tag messages in your inbox, and quickly analyze customer feedback in Chatdesk.

Chatdesk

Note: This integration no longer supports new registrations. Chatra powers live chat and offline messaging for your business, so you can turn your site visitors into happy customers. You can wait for visitors to ask you questions or initiate conversations automatically, then respond in your own time. Every conversation is saved in Front so you can keep all your customer conversations in one place. You can even respond to messages directly from Front rather than switching back and forth between platforms, and all of your messages will be synced automatically with Chatra. From the Front sidebar, you can also view and edit customer contact information so everything is kept up to date.

Respond to messages directly from Front, and all of your chats will be synced automatically with Chatra.

Chatra

Clearbit provides data solutions for today’s marketing teams, sales teams, and developers. With millions of person and company records accessible through powerful APIs, teams and apps alike can spend less time on prospect and customer research and more time on what matters. Clearbit’s rich customer profile data makes building target account lists, qualifying leads simple, and building personalized experiences at scale simple. For every customer email, Front will display the matching Clearbit profile to share employment details, social media accounts, company information and more. With all this data at your fingertips, you can personalize every reply and make sure the email is in the right hands. Assign messages to different reps based on company size, or direct mention the specialist for a certain vertical — with Clearbit data in Front, routing messages to the right person is easy.

Enrich your Front contacts with Clearbit data like job title, company size, industry, or more.

Clearbit

Built for teams of all sizes and industries, ClickUp is a customizable project management platform that allow teams to keep everything from design to development on track. ClickUp offers tasks, docs, reminders, goals, and calendars to enable teams to plan, organize, and collaborate in one place.
 Front’s ClickUp integration lets you bring tasks and customer conversations together. Quickly link, create, and jump between tasks in ClickUp and messages in Front to get more done, right from your inbox.

Logomark gradient

Bring ClickUp into your inbox to easily coordinate projects with your team.

ClickUp

ClickUp is a project management tool that lets you plan, track, and manage any project in one flexible workspace. ClickUp provides tasks, docs, timelines, and AI that already understands your work, all built in from day one.
Connect your ClickUp docs to Front AI and put your team’s existing documentation to work in every customer conversation. An admin authenticates their ClickUp workspace, browses the full documentation hierarchy, and selects exactly which docs and pages to ingest—no migrating or duplicating content. Selected pages ground Front’s Copilot and Autopilot with FAQs and procedures, and a manual resync keeps that knowledge current as your docs change.

Connect your ClickUp documentation to Front to make your team’s knowledge instantly available to Front AI.

ClickUp Knowledge Source

At ClonePartner, we specialize in custom data migrations designed to meet the unique needs of each business. Our approach ensures a seamless transition, preventing the errors and complexities often associated with automated tools, especially when migrating large volumes of records. ClonePartner is SOC 2 Type II and ISO 27001 compliant, as well as GDPR and HIPAA certified, ensuring data security and privacy. We also offer custom integrations to extend Front’s capabilities. Our team has extensive experience with over 500 platforms and their API nuances, allowing us to help you establish custom integrations and continuous syncs between Front and your essential business applications in a matter of days.
ClonePartner facilitates data migration into Front from platforms like Zendesk, Freshdesk, and over 80 other helpdesks. Our five-step custom data migration process is tailored to your specific business operations and requirements. This process includes secure account connections using one-time links, a migration checklist completed by the customer to capture preferences like migrating a specific number of records or tickets with certain tags, a sample migration for review based on the checklist, a full migration with options for background historical syncs for quicker go-lives, and a delta migration to incorporate new data and changes during the full migration. We accurately migrate tickets, users, attachments, macros, and all other data using a combination of APIs, CSV, and JSON data formats, ensuring Front team members maintain complete context during the switch. With unlimited sample and delta runs, we guarantee a smooth transition into Front with zero disruption to your team.

Brand 2x

ClonePartner

CloudTalk is an AI business calling software built for modern customer support and sales teams. With local numbers in 160+ countries, CloudTalk helps you connect with customers globally while maintaining a personal touch. Smart routing and automations ensure every call reaches the right person, while real-time analytics give your team full visibility into performance.
CloudTalk’s integration with Front brings calls, voicemails, and SMS into your shared inbox. Automatically log every conversation and see caller details alongside emails and chats—so your team always has the full context. Start calls with one click, trigger follow-up actions, and keep all communication unified without switching tools. Watch a <a href="https://www.youtube.com/watch?v=Xe762cZnQUo">video overview</a>.

Symbol in shape blue main

Connect calls and emails in one shared inbox

CloudTalk

Conduitly is a conduit between Front and your other apps, letting you create no-code integrations and automated workflows between all the apps you use, even ones that don’t have direct integrations with Front.
The Conduitly integration for Front allows you to connect your inbox to other business apps and automate repetitive tasks. Use Conduitly to trigger workflows from incoming Front messages, sync customer data to CRMs, update project tools, or send alerts to your team automatically. With a simple, no-code setup, you can create custom automations that fit your exact needs.

Cropped Conduitly 1 2 1 1 1

Connect Front to your favorite apps and automate work.

Conduitly

Confluence by Atlassian is a team collaboration and knowledge management platform that allows organizations to create, organize, and share documentation, wikis, and project knowledge. It serves as a central repository where teams can author and maintain structured content — from technical documentation to meeting notes and runbooks — and collaborate in real time. Confluence integrates natively with the broader Atlassian ecosystem (Jira, Trello, etc.) and is widely used by engineering, product, and support teams.
The Confluence integration connects your Confluence workspace to Front as an AI Knowledge Source, making your team’s documentation and wikis instantly available to Front AI. When enabled, Front AI can search and retrieve relevant Confluence content to help agents compose accurate replies, auto-resolve conversations, and surface contextual knowledge directly in the inbox. This eliminates the need to manually switch between tools, giving support and customer-facing teams faster access to institutional knowledge when responding to customers.

Apps

Make your team’s Confluence knowledge instantly available to Front AI

Confluence

Conveyor streamlines customer trust processes by automating secure document sharing and providing instant responses to security questionnaires and RFPs. Designed for complex organizations, Conveyor facilitates scalability with fewer resources while maintaining accuracy and speed. Its AI-powered answers are twice as accurate as alternatives, reducing manual response time by 90%. 
This integration embeds Conveyor’s questionnaire-handling features within Front. Conveyor automatically receives, evaluates, and completes security questionnaires that meet specified criteria, highlighting any issues directly within Front conversations.

Conveyor Logo Mark Only RGB Color 160x160

Conveyor

Convosense is designed to help teams efficiently manage, analyze, and act on customer feedback by leveraging AI-powered categorization, insights, and analytics.
Leverage AI-powered analytics to gain actionable, data-driven insights for better understanding your customers and enabling smarter decision-making. Automate the categorization of conversations to enhance organization and uncover deeper insights effortlessly. Prioritize critical issues by instantly identifying negative interactions, allowing a focused approach to revenue-impacting problems. Stay ahead with real-time alerts, enabling timely intervention to resolve issues before they escalate. Use satisfaction analytics to detect patterns and trends, helping identify potential churn risks and take proactive measures. Save up to 80% of your time, enhance decision-making, and boost customer satisfaction.

Convosense

Lighthouse for customer interactions across platforms

CraftCX helps businesses understand and improve their AI-driven support conversations. By leveraging the AXIS framework (AI Experience Score), CraftCX provides a straightforward metric on the performance of your AI Support Agent and offers actionable insights to enhance the quality of your AI-powered support.
The integration with Front allows CraftCX to receive events from Front after conversation resolution. Upon receiving these events, CraftCX processes the conversation through the AXIS scoring system. Scores are presented within the CraftCX dashboard to drive improvements for your customer experience.

Craftcx glyph 160

Make your AI-driven support measurable—then make it better

CraftCX

Credio specializes in developing enterprise-grade autonomous AI solutions for fraud, risk, and compliance teams. These AI agents can be customized for specific use cases, including fraud detection, loan underwriting, and real-time credit risk analysis.
The integration of Front with Credio allows AI agents to access customer conversations stored in Front. This enables the agents to send emails directly from Front, helping Front team members respond faster while reducing manual work.

Credio icon

Access enterprise-grade autonomous AI agents

Credio

Dashworks is an AI knowledge assistant that unifies knowledge bases, provides instant AI-powered answers, and eliminates manual information searches. Dashworks helps teams streamline workflows by integrating various tools and knowledge sources, allowing users to ask questions in natural language and receive precise, real-time responses. Dashworks is designed to support multiple teams, including sales, engineering, and product management, for more efficient work collaboration.
Dashworks integrates with Front to provide seamless AI-powered search across conversations in shared inboxes. The integration allows users to quickly find relevant customer interactions, emails, and support messages without manually sifting through threads. By leveraging Dashworks’ AI capabilities, teams can instantly retrieve past conversations, summarize key discussions, and surface critical insights to improve response times and customer support efficiency.

Favicon

Find answers faster with AI-powered enterprise search

Dashworks

DataGrail untangles the complexity of data privacy, giving brands an easy-to-use platform to automate and scale privacy, and stay compliant with regulations like GDPR, CCPA, and CPRA. With 1000+ pre-built connections with popular apps and infrastructure, the DataGrail Integrations Network is the first of its kind to detect shadow IT that may contain personal data, ensuring the most accurate data discovery. DataGrail detects personal identifiable information stored within Front for automated processing of Data Subject Requests (DSRs and DSARs) in compliance with CCPA, CPRA and the GDPR. Most notably, customers are able to retrieve PII automatically. If the data subject request requires data deletion, a notification is automatically triggered to the company’s Front admin to finalize the deleted data in the tool.

Data Privacy

Data Grail Emblem

Automate and scale data privacy tasks with 1000+ pre-built connections, including Front.

DataGrail

Dataleap is an AI work automation platform. Users connect the tools they already use, then create AI agents that complete tasks on demand or run automatically in response to schedules, webhooks, and other events. The agents handle recurring and one-off work in the background so teams can focus on higher value tasks.
Dataleap connects to Front to let AI agents read and triage conversations, send replies and internal comments, manage tags and contacts, and pull knowledge base content. Teammates can build agents that trigger on events like new messages, assignments, or tag changes and act on them automatically or run tasks on demand. The work happens automatically so your team spends less time on repetitive inbox tasks.

Dataleap icon 4

Automate inbox workflows with autonomous AI agents

Dataleap

Delighted makes it easy for you to gather valuable customer feedback and measure the metrics that matter most to your business - including NPS, CSAT, CES, 5-star surveys, and beyond. With a single survey, customers can rate your product and comment on what they love or what they’d like to see changed. With this integration, surfacing Delighted scores and feedback to your entire team is simple, empowering your team to quickly and easily close the loop with customers. Use rules to create a new message in Front as soon as a response rolls through your Delighted dashboard. New messages in Front are auto-tagged with the score type (ex. Delighted Satisfied for CSAT, or Delighted Promoter for NPS) to make it ease to sort and report on your closed loop messaging. The integration even adds a private note with each new message created, providing the full context of each Delighted response - including score, comment, metadata, and responses to any additional questions you might have included. No need to jump back and forth between dashboards, respond right away with all the information needed to deliver a contextually sensitive response!

Save feedback and respond to NPS surveys directly in Front

Delighted

Delta Cargo offers reliable air freight and logistics solutions, connecting businesses to markets around the world.
Front seamlessly integrates with Delta Cargo, bringing essential air freight tracking information directly into your inbox. Once connected, Front displays the direct cargo tracking URL for relevant shipments within your conversations. This integration enhances your team’s ability to manage air cargo inquiries efficiently by providing a direct link to the most up-to-date tracking details on the Delta Cargo website.

Delta Airlines

Delta Cargo

DialNext is a customer communication platform that enables businesses to make calls and send SMS messages to their customers.
The DialNext integration brings a fully integrated dialer directly into your Front workspace. Access the DialNext dialer from the Front sidebar and make or receive calls without switching between applications. Your team will work more efficiently by keeping customer conversations and calling workflows within the same interface you already use for email, SMS, and other communication channels. In addition to calling capabilities, DialNext automatically logs all call activities and SMS conversations within Front. Every interaction is associated with the relevant customer record, giving your teams a complete communication timeline in one place. With all customer touchpoints centralized inside Front, teams gain better visibility into conversations, improve collaboration, and deliver a more consistent customer experience.

Logo 2

Make voice calls and keep every call and text in sync.

DialNext

Dialpad is the leading AI-powered business communications platform, designed to help teams work smarter and serve customers better. With the Dialpad integration, Front users can seamlessly manage SMS and voice channels directly alongside email, live chat, and more in one unified workspace.
By connecting Front and Dialpad, agents can handle real-time calls with full customer context, while support leaders can monitor performance across all channels. The integration automatically alerts your team to incoming calls, allowing them to answer instantly without switching tools. Coordinating on next steps is easy with the ability to listen, comment, and tag teammates on transcripts. AI-generated summaries provide quick insights into past conversations, helping teams stay informed and responsive. Together, Front and Dialpad empower teams to clear their queues faster, build stronger customer relationships, and deliver exceptional service with speed and ease.
<a href="https://www.youtube.com/watch?v=FmPaQYuWwuM">Click here for a video overview</a>

Dialpad Icon Circle Gradient 2x

Bring voice calling and SMS seamlessly into Front

Dialpad

Note: This integration is one of Front’s Technical Services offerings. This integration is available to all plans for $250 per month, billed annually. Dialpad is the leading AI-powered business communications platform, designed to help teams work smarter and serve customers better. With the Dialpad integration, Front users can seamlessly manage SMS and voice channels directly alongside email, live chat, and more in one unified workspace.
This integration lets you send messages in bulk to a group of recipients, similar to a mail merge. Each message starts its own individual conversation between the recipient and the Dialpad SMS channel in Front, while still allowing you to initiate them all at once.

Technical Services

Send bulk SMS messages to recipient groups

Dialpad (Technical Services)

Doorbell.io allows you to capture in-app user feedback on websites and mobile apps. With Doorbell’s Javascript, iOS, and Android SDKs, you can give your users a quick, easy way to reach out to your team with feedback, bugs, or feature requests using a simple button and form. Capture feedback and screenshots with Doorbell, and manage the conversations in Front. With this integration, messages will be sent instantly to Front where your team can follow up and reply directly back to users. The Doorbell plugin will also display details like the user’s browser version or location to help give your team more context.

Sync user feedback on your website or mobile app from Doorbell to Front, where your team can reply quickly.

Doorbell.io

Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team. Front’s Drift integration allows you to manage live chat, email, and more in one place to centralize your team’s workflow and respond faster. Build Playbooks in Drift to engage and even qualify visitors on your site, then sync all those conversations into Front for your team to handle in a snap.

Centralize conversations to respond faster. Send and receive Drift messages from Front and coordinate quickly with your team.

Drift

Dropbox helps you save, access, and share your files with anyone, no matter where you are. Everything saved in Dropbox – documents, photos, videos, and more – is backed up and kept in sync across all your devices. Front makes it easy to browse and choose files from your Dropbox to include in your Front messages. You don’t need to worry about attachment sizes when you can insert a link to any file in Dropbox with a few clicks.

Browse and choose files from your Dropbox to include in your Front messages. Insert a link to any file in Dropbox with a few clicks.

Dropbox

Eesel AI is an AI teammate for your Front inbox. It learns from your help center and your past Front conversations, and you choose which conversations it trains on, so its answers come from what your team has already written rather than from general knowledge.
You decide when it steps in: on every inbound customer message, only on the first message of a new conversation, or only when someone calls @eesel in a comment. You can also describe in plain words which conversations it should touch (for example, only returns and refunds in the EU Support inbox), and it leaves the rest alone. Replies arrive as drafts for a human to approve until you decide otherwise, and when it cannot find an answer it says so in an internal comment rather than guessing. eesel handles the housekeeping too, tagging, routing and prioritizing conversations by what is in them, and suggesting internal notes and next best actions. Connect your store and it answers order status, tracking and returns questions from Shopify, Magento, WooCommerce, or Recharge. Correcting it is a conversation: tell the agent what you would have said differently and its instructions update from there, with no retraining cycle.

Eesel

Access a plug-and-play AI for customer service.

Eesel AI

Automated parsing of logistics emails for relevant information. Provide automated email drafts to improve workflow.
Users install the plugin on their Front client in order to streamline their workflow. We filter to their emails and provide them with SmartBid rates directly to their email drafts.

Everest icon

Connect with Everest’s SmartBid to streamline your dispatching and ensure you do not leave money on the table.

Everest

Facebook connects businesses with the world around them. As the world’s largest social network, Facebook Pages engage your customers where they’re already spending time every day. When you connect your company’s Facebook Page to Front, your team can manage direct messages, posts, and comments sent to your business directly from your shared inbox. Replies will sync instantly with Facebook Messenger, so you don’t need to switch back and forth between tools.

View and reply to direct messages, posts, or comments sent to your company Page. Conversations sync instantly with Facebook Messenger.

Facebook

Fini offers a customer support solution powered by AI. It allows users to build chatbots that can be integrated with various platforms like Front, Zendesk, Intercom, Slack, and Discord. The AI agent is trained on a knowledge base and can deliver instant answers to customer queries. It also offers features like tone configuration of the AI, seamless human routing, and multi-channel deployment.
Fini AI trains itself on your conversation history in Front. Its in-house AI will auto reply to a conversation, reducing customer support response times. Users can leverage this integration to solve 70% of their support queries using AI.

Fini logo

Supercharge your customer support with AI in two minutes.

Integrations: Manage all of your favorite apps, right within Front

Featured

New

Channels

CRM & Ecommerce

Project Management & Issue Tracking