For Neople :)
Is there a specific app this action is for?
Dixa
Receiving ticket
→ https://dev.dixa.io/v1/conversations/{conversationId}

Receiving messages
→https://dev.dixa.io/v1/conversations/{conversationId}/messages
→https://dev.dixa.io/v1/conversations/{conversationId}/notes

Create suggestion / internal note
→ https://dev.dixa.io/v1/conversations/{conversationId}/notes

Updating ticket owner
→ https://dev.dixa.io/v1/conversations/{conversationId}/claim

Updating ticket status
→ https://dev.dixa.io/v1/conversations/{conversationId}/close

Dixa Chat
→ https://dev.dixa.io/v1/conversations/{conversationId}/claim
→ https://dev.dixa.io/v1/conversations/{conversationId}/close

Please provide a link to the relevant API docs for the specific service / operation.
https://docs.dixa.io/docs/