ticket-back

If they make you fill forms, they can fill forms too.

ticket-back is a personal request desk for reversing one small unfairness of modern life: organizations often require people to submit forms, open tickets, verify identity, choose categories, and wait. But when those same organizations want something from a person, they may call directly, interrupt immediately, and provide little context.

This project gives you a calm boundary:

Please submit a ticket first.

It is not about being rude. It is about making the relationship more equal.

中文

如果他们要求你填表，他们也可以填表。

ticket-back 是一个个人工单系统，用来抵消一种很常见的不公平：公司、政府部门、学校、平台、房东或其他组织，常常要求个人填表、提交工单、验证身份、选择类别，然后等待处理。

但当这些组织反过来向个人提出要求时，却可能直接打电话、立即打断、不给清晰背景，也不给工单编号。

这个项目提供一个平静的边界：

请先提交工单。

这不是为了无礼，而是为了让关系更平等。

Features

• Chinese-first bilingual intake interface
• Configurable intake strictness with easy, middle, and hard modes
• Optional deadline field and category-driven automatic priority
• Ticket queue with status tracking, owner notes, and CSV export
• Admin passcode protection for ticket operations and exports
• Configurable site text, categories, priorities, validation rules, ad placeholder, and emergency keywords
• Spam and abuse reduction with honeypot fields, request size limits, rate limits, private file blocking, and emergency keyword rejection

Strictness modes

Mode	Verification	Extra proof burden	Best for
easy	No challenge code, no verification confirmation, no phone/internal reference/department requirement	None	Friendly personal intake, low-friction demos, trusted requesters
middle	Phone, internal reference ID, department code, verification code, and confirmation checkbox	None	Normal personal request desk use where requesters should provide traceable context
hard	Phone, department code, verification code, and confirmation checkbox	Full legal name, identity document type, redacted document/reference number, issuing office, proof document link, relationship to the request, and declaration/authorization text	Requests that mimic the repeated proof, forms, case numbers, and declarations institutions often demand from individuals

Privacy note

Do not use this project to collect full government IDs, passwords, private certificates, or sensitive personal files unless you have a lawful basis, clear notice, appropriate consent where required, secure storage, limited retention, and a way for people to request deletion. Hard mode is intended for redacted references and proof-burden satire, not for storing sensitive identity documents.

隐私提示

除非你有合法依据、清晰告知、必要同意、安全存储、有限留存，以及删除请求机制，否则不要用本项目收集完整身份证件、密码、非公开证书或敏感个人文件。困难模式的目标是使用打码参考信息来讽刺证明材料负担，而不是存储敏感身份证明文件。

Run

python3 server.py --host 127.0.0.1 --port 8000

Open http://127.0.0.1:8000/.

To allow other devices on your local network:

python3 server.py --host 0.0.0.0 --port 8000

Configure

Edit site_config.json to customize:

• strictness level
• site title and text
• categories and priorities
• deadline and priority behavior
• ad placeholder content
• admin passcode
• validation limits
• rate limits
• emergency keywords

Runtime tickets are stored in tickets.json, which is ignored by git.

Admin actions use the 4-8 character admin.passcode value in site_config.json. Change the demo passcode before sharing or deploying the app.