A results-driven IT and Operations Professional with hands-on experience in IT Support, Cloud Computing, and Cybersecurity.
I have worked at companies like Amazon leading operations and performance improvements, and supported organizations with technical troubleshooting, system administration, and cloud solutions.
Results-driven IT and Operations professional with proven leadership experience at Amazon and hands-on technical expertise in IT support, cloud computing, and cybersecurity. Skilled in basics help desk support, basic troubleshooting hardware/software, managing Windows and Linux environments, and providing end-user support. My strong curiosity for technology drives me to continuously learn and upskill, keeping me adaptable and future-ready
Experienced in:
- Active Directory labs
- VPN configuration
- Cloud platforms (AWS & Azure)
- Incident response and workflow optimization
- HackTheBox Labs
Certified in CompTIA A+ and AWS Solutions Architect Associate, with continuing education in cybersecurity, DevOps, and IT operations. Adept at problem-solving, process improvement, and operational performance optimization.
Warehouse Coach / Instructor / Supervisor of Operations
Dec 2024 – Present
- Led workflow optimization initiatives improving team KPIs by 30%.
- Delivered coaching sessions to 50+ associates on systems, safety, and compliance.
- Oversaw daily operations, workstation setup, and quality audits.
- Provided Basic first-line technical support for scanners, labeling systems, and workstations.
- Enforced compliance with quality, safety, and data handling standards.
IT Field Support
Feb 2023 – Nov 2023
- Delivered first-line technical support for hardware, software, and network issues.
- Built and configured Hyper-V virtual machines for Windows/Linux environments.
- Performed recovery simulations, backups, and system maintenance.
- Documented incidents and resolutions in line with ITIL best practices.
- Suggested preventive measures to improve service delivery and stability.
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High School Diploma
GCSE Paulson British International School_- 9 GCSE (WAEC) at grade A-C including English and Mathematics
- Coursework: IT & Risk Management
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Project Management Institute
Continuing education in AWS DevOps & Computer Operations
- CompTIA A+
- AWS Certified Solutions Architect Associate (SAA-C03)
- Project Management Institute Certified
- Computer Support Specialist (ITonlinelearning Ltd)
| Project | Description | Technologies |
|---|---|---|
| 🛡️ Advanced Web Application Firewall | Protects against SQL injection and XSS by filtering HTTP traffic with signature-based detection and ML-based anomaly detection. | HTML, Security, Machine Learning |
| Playbooks for handling incidents such as data breaches, DDoS attacks, and ransomware infections. Includes step-by-step guides. | Python, Cybersecurity | |
| 🎟️ IT Supported Ticketing System | Machine learning-based ticket assignment system that automatically assigns tickets to relevant support teams. | Python, NLP, ML |
| 📊 SIEM with Splunk | SIEM lab project using Splunk for log ingestion, monitoring, and alerting. | Splunk, Security, SIEM |
| 📝 Web App Log Analysis | Uses ELK stack (Elasticsearch, Logstash, Kibana) to analyze web application logs, tracking logins, registrations, and failed logins. | JavaScript, ELK |
| 🌐 Wireshark Network Analysis Traffic | Analyzes network protocols with Wireshark and Python scripting for packet analysis. | Python, Wireshark, Networking |
- 📧 Email: [email protected]
- 💼 LinkedIn: linkedin.com/in/kelvin-usuanlele-637272255
- ✍️ Medium: @kusuanlele8
- 🌐 Bold Profile: bold.pro/my/kelvin-usuanlele
- 📍 Location: London, IG6 1BH, United Kingdom
"Cybersecurity is not just about technology, it’s about resilience — protecting systems, people, and processes against an ever-changing threat landscape."