Enhanced FAQ lookup tool in examples/customer_service app #1063
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Added additional keywords and implemented case insensitivity to improve the tool's ability to handle a wider range of user questions.
seratch
requested changes
Jul 11, 2025
Co-authored-by: Kazuhiro Sera <[email protected]>
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faq_lookup_tool to improve keyword detection and support case-insensitive input.
1. Expanded Keyword Coverage:
Baggage: Added "luggage", "carry-on", "hand luggage", "hand carry" etc
Seats: Added "seating" and similar words
Wifi: Added "internet", "wireless", "connectivity", "network", "online" etc
2. Case Insensitivity:
User input is now matched input.lowercase() regardless of capitalization or not.
Reduces missed matches and "I don’t know" responses.
Handles user input more flexibly across different typing styles and words.
This makes the tool more accurate and user-friendly introduce I don't know responses.