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Journeys Recurrence [DOC-432] #2376

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Jan 19, 2022
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Journeys Recurrence [DOC-432] #2376

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8860892
Journeys Recurrence update DOC-432
pwseg Jan 19, 2022
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Sentence case updates
pwseg Jan 19, 2022
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43 changes: 41 additions & 2 deletions src/personas/journeys/build-journey.md
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Expand Up @@ -76,7 +76,46 @@ To publish and activate a Journey, click **Publish Journey** from the Journey Ov
> info ""
> After publication, Segment limits which Journeys features you can edit. For more information, see the difference between Draft and Published Journeys below.

## Pausing and Resuming a Journey
## Journey re-entry

The Journeys re-entry setting allows users to repeat Journeys they've already exited. Common use cases for Journeys re-entry include the following:

- Retargeting users who abandon multiple carts
- Recurring rewards and promotion offers
- Notifying users when to renew a subscription

### Exit and re-entry times

To enable re-entry, you'll need to specify two Journeys settings:

- Journeys exit time
- Journeys re-entry time

Users must first exit a Journey before re-entering. To enable re-entry, then, you'll need to specify a Journey's exit settings. You can configure exit by hour, day, or week. Journeys exits users once this time passes, allowing users to re-enter once they meet the Journey's entry conditions again.

You'll also configure re-entry time by hour, day, or week. An exited user won't re-enter the same Journey until the re-entry time has passed. Re-entry time begins once a user exits the Journey.

Suppose, for example, you enable re-entry for an abandoned cart campaign. You set exit to one week and re-entry to 30 days. A user who abandons their cart will progress through the Journey and exit no later than one week after entering. Once 30 days after exit have passed, the user can re-enter the Journey.

### Setting up re-entry

To enable Journey re-entry for a new Journey, follow these steps:

1. Select the **Journeys** tab within your Personas space, then click **New Journey**.
2. Under **Entry settings**, select **Re-Entry** and enter a re-entry time.
3. Under **Exit settings**, enter an exit time.
4. Click **Build Journey** to complete Journey setup.

To enable Journey re-entry for an existing Journey, follow these steps:

1. Select the **Journeys** tab within your Personas space.
2. Select the Journey for which you want to enable re-entry.
3. Select the **Settings** tab from the Journey overview.
4. Under **Entry settings,** select **Re-Entry** and enter a re-entry time.
5. Under **Exit settings**, enter an exit time.
6. Click **Update Settings**.

## Pausing and resuming a Journey

Pausing a published Journey prevents new users from joining your Journey. Users already in the Journey, however, will continue their progress.

Expand Down Expand Up @@ -111,7 +150,7 @@ When you’ve finished creating your Journey, click **Save as Draft** in the bot
- Journeys estimates user counts only for the entry step.
- Journeys doesn't send data to connected Destinations.

### About Published Journeys
### About published Journeys

Keep the following considerations in mind when working with a published Journey:

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