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Noted that Help Scout cannot receive custom properties #3059

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Jun 16, 2022
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Noted that Help Scout cannot receive custom properties #3059

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Noted that Help Scout cannot receive custom properties
Jun 15, 2022
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Jun 16, 2022
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5 changes: 4 additions & 1 deletion src/connections/destinations/catalog/help-scout/index.md
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Expand Up @@ -30,4 +30,7 @@ If you're not familiar with the Segment Specs, take a look to understand what th

You can use the Identify call to create or update customers in your Help Scout account.

A `name` and an `email` are required by Help Scout to complete the request. You can set the userId as the `email`, although this is [not recommended](/docs/connections/spec/identify/#user-id). You can also specify `firstName` and `lastName` traits instead of a single `name` trait. You can learn more about which properties Help Scout will accept [here](https://developer.helpscout.com/mailbox-api/endpoints/customers/create/).
Help Scout requires a `name` and an `email` to complete the request. You can set the userId as the `email`, although this is [not recommended](/docs/connections/spec/identify/#user-id). You can also specify `firstName` and `lastName` traits instead of a single `name` trait. You can learn more about which properties Help Scout accepts [here](https://developer.helpscout.com/mailbox-api/endpoints/customers/create/){:target="_blank"}.

> info ""
> This destination doesn't allow you to send custom properties to Help Scout. Use [Destination Functions](/docs/connections/functions/destination-functions/#create-a-destination-function) to send any non-standard properties to Help Scout.