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Update zendesk full sync collections #5085

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Merged
merged 4 commits into from
Aug 1, 2023
Merged

Update zendesk full sync collections #5085

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terence1988 Jul 17, 2023
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Merge branch 'develop' into update-zendesk-full-sync-collections
terence1988 Jul 28, 2023
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Merge branch 'develop' into update-zendesk-full-sync-collections
terence1988 Jul 31, 2023
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target-blank attribute, run-on sentence
forstisabella Aug 1, 2023
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12 changes: 6 additions & 6 deletions src/connections/sources/catalog/cloud-apps/zendesk/index.md
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Expand Up @@ -51,7 +51,7 @@ Collections are the groupings of resources Segment pulls from your source.
| ------ | ------ | ------ |
| [users](#users) | object | Zendesk Support has three types of users: end-users (your customers), agents, and administrators. End-users request support through tickets. Agents work in Zendesk Support to solve tickets. Agents can be divided into multiple groups and can also belong to multiple groups. Agents don't have access to administrative configuration in Zendesk Support such as business rules or automation, but can configure their own macros and views. Administrators have all the abilities of agents, plus administrative abilities. |
| [groups](#groups) | object | When support requests arrive in Zendesk, they can be assigned to a Group. Groups serve as the core element of ticket workflow; support agents are organized into Groups and tickets can be assigned to a Group only, or to an assigned agent within a Group. A ticket can never be assigned to an agent without also being assigned to a Group. |
| [tickets](#tickets) | object | Tickets are the means through which your End-users (customers) communicate with Agents in Zendesk. **Note**: Segment pulls all tickets updated (or created) in the last year to start by default. If you need more, reach out to Segment support. Support can do a run to pull further back in history. |
| [tickets](#tickets) | object | Tickets are the means through which your End-users (customers) communicate with Agents in Zendesk. **Note**: Segment pulls all tickets updated (or created) in the last year to start by default. If you need more, reach out to [Segment support](https://segment.com/help/contact/){:target="_blank”}. Support can do a run to pull further back in history. |
| [ticket_fields](#ticket_fields) | object | Customize fields on the ticket form. |
| [activities](#activities) | object | The activity stream is a per agent event stream. It will give access to the most recent events that relate to the agent polling the API. |
| [attachments](#activities) | object | This API is for attachments in tickets and forum posts in the Web portal. |
Expand All @@ -60,11 +60,11 @@ Collections are the groupings of resources Segment pulls from your source.
| [ticket_metrics](#ticket_metrics) | object | All kinds of aggregate metrics about a ticket |
| [satisfaction_ratings](#satisfaction_ratings) | object | If you have enabled satisfaction ratings for your account, this end point allows you to quickly retrieve all ratings. |
| [ticket_comments](#ticket_comments) | object | Ticket comments represent the conversation between requesters, collaborators, and agents. It includes the full body of each comment, public and private. **Note**: This collection is not included by default. To request it, [contact Segment support](https://segment.com/help/contact/). |
| [ticket_forms](#ticket_forms) | object | Ticket forms allow an admin to define a subset of ticket fields for display to both agents and end users. **Note**: This feature requires a Zendesk Enterprise account. |
| [ticket_skips](#ticket_skips) | object | A skip is a record of when an agent skips over a ticket without responding to the end user. |
| [organization_memberships](#organization_memberships) | object | An organization_membership links a user to an organization. Organizations can have many users. Users can be in many organizations if the account supports multiple organizations. |
| [group_memberships](#group_memberships) | object | A group_membership links an agent to a group. Groups can have many agents, as agents can be in many groups. |
| [audit_logs](#audit_logs) | object | The audit log shows various changes in your instance of Zendesk since the account was created. **Note**: This collection is not included by default. To request it, [contact Segment support](https://segment.com/help/contact/). |
| [ticket_forms](#ticket_forms) | object | Ticket forms allow an admin to define a subset of ticket fields for display to both agents and end users. **Note**: This feature requires a Zendesk Enterprise account. Segment fully syncs all available records in each sync run. |
| [ticket_skips](#ticket_skips) | object | A skip is a record of when an agent skips over a ticket without responding to the end user. **Note**: Segment fully syncs all available records in this collection during each sync run. |
| [organization_memberships](#organization_memberships) | object | An organization_membership links a user to an organization. Organizations can have many users. Users can be in many organizations if the account supports multiple organizations. **Note**: Segment fully syncs all available records in this collection during each sync run. |
| [group_memberships](#group_memberships) | object | A group_membership links an agent to a group. Groups can have many agents, as agents can be in many groups. **Note**: Segment fully syncs all available records in this collection during each sync run. |
| [audit_logs](#audit_logs) | object | The audit log shows various changes in your instance of Zendesk since the account was created. **Note**: This collection is not included by default. To request it, [contact Segment support](https://segment.com/help/contact/){:target="_blank”}. |


In your warehouse, each collection gets its own table. Find below a list of the properties Segment automatically fetches for each collection.
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