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Update index.md Customer.io troubleshooting filters #5290

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merged 2 commits into from
Sep 1, 2023
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Update index.md Customer.io troubleshooting filters #5290

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Update index.md Customer.io troubleshooting filters
lizkane222 Sep 1, 2023
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Update src/connections/destinations/catalog/customer-io/index.md
rchinn1 Sep 1, 2023
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Expand Up @@ -269,6 +269,7 @@ Customer.io has limits on the data collected by their API. To ensure your events

### No Events in Customer.io from the Browser
Remember that before Segment can send events to Customer.io from client-side JavaScript, the current user must identify with their `userId`. The user's email address is only used to identify them if that is the ID on record for them in Customer.io.
Verify that your Customer.io workspace doesn't have any filters configured, as these filters could prevent campaigns from triggering.

### Page events not associated with user
Page events will associate to a user if the user has been previously identified in Customer.io. If you identify a user after making Page calls, the previous page events won't associate to the user in Customer.io.
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