osticket - Installation

Introduction

Docker image for running version 1.14.3 of OSTicket.

It has a few modifications:

• Documentation added, hurray!
• Base OS image fixed to Alpine Linux
• AJAX issues fixed that made original image unusable
• Now designed to work with a linked MySQL docker container.
• Automates configuration file & database installation
• EMail support

OSTicket is being served by nginx using PHP-FPM with PHP 7.2. PHP7's mail function is configured to use msmtp to send out-going messages.

The setup/ directory has been renamed as setup_hidden/ and the file system permissions deny nginx access to this location. It was not removed as the setup files are required as part of the automatic configuration during container start.

Quick Start

Ensure you have a MySQL 5+ container running that OSTicket can use to store its data.

docker run --name osticket_mysql -d -e MYSQL_ROOT_PASSWORD=secret -e MYSQL_USER=osticket -e MYSQL_PASSWORD=secret -e MYSQL_DATABASE=osticket mysql:5

Now run this image and link the MySQL container.

docker run --name osticket -d --link osticket_mysql:mysql -p 8080:80 campbellsoftwaresolutions/osticket

Wait for the installation to complete then browse to your OSTicket staff control panel at http://localhost:8080/scp/. Login with default admin user & password:

• username: ostadmin
• password: Admin1

Now configure as required. If you are intending on using this image in production, please make sure you change the passwords above and read the rest of this documentation!

Note (1): If you want to change the environmental database variables on the OSTicket image to run, you can do it as follows.

docker run --name osticket -d -e MYSQL_ROOT_PASSWORD=new_root_password -e MYSQL_USER=new_root_user -e MYSQL_PASSWORD=new_secret -e MYSQL_DATABASE=osticket --link osticket_mysql:mysql -p 8080:80 campbellsoftwaresolutions/osticket

OSTicket automatically redirects http://localhost:8080/scp to http://localhost/scp/. Either serve this on port 80 or don't omit the trailing slash after scp/!