softlayer · allmightyspiff · Aug 13, 2020 · Aug 4, 2020
diff --git a/SoftLayer/CLI/ticket/create.py b/SoftLayer/CLI/ticket/create.py
@@ -12,8 +12,7 @@
 @click.command()
 @click.option('--title', required=True, help="The title of the ticket")
 @click.option('--subject-id', type=int, required=True,
-              help="""The subject id to use for the ticket,
- issue 'slcli ticket subjects' to get the list""")
+              help="""The subject id to use for the ticket, run 'slcli ticket subjects' to get the list""")
 @click.option('--body', help="The ticket body")
 @click.option('--hardware', 'hardware_identifier',
               help="The identifier for hardware to attach")
@@ -24,11 +23,31 @@
               Only settable with Advanced and Premium support. See https://www.ibm.com/cloud/support""")
 @environment.pass_env
 def cli(env, title, subject_id, body, hardware_identifier, virtual_identifier, priority):
-    """Create a support ticket."""
-    ticket_mgr = SoftLayer.TicketManager(env.client)
+    """Create a Infrastructure support ticket.
+
+    Example::
+
+    Will create the ticket with `Some text`.
+
+        slcli ticket create --body="Some text" --subject-id 1522 --hardware 12345 --title "My New Ticket"
 
+    Will create the ticket with text from STDIN
+
+        cat sometfile.txt | slcli ticket create --subject-id 1003 --virtual 111111 --title "Reboot Me"
+
+    Will open the default text editor, and once closed, use that text to create the ticket
+
+        slcli ticket create --subject-id 1482 --title "Vyatta Questions..."
+    """
+    ticket_mgr = SoftLayer.TicketManager(env.client)
     if body is None:
-        body = click.edit('\n\n' + ticket.TEMPLATE_MSG)
+        stdin = click.get_text_stream('stdin')
+        # Means there is text on the STDIN buffer, read it and add to the ticket
+        if not stdin.isatty():
+            body = stdin.read()
+        # This is an interactive terminal, open a text editor
+        else:
+            body = click.edit('\n\n' + ticket.TEMPLATE_MSG)
     created_ticket = ticket_mgr.create_ticket(
         title=title,
         body=body,

diff --git a/SoftLayer/CLI/ticket/update.py b/SoftLayer/CLI/ticket/update.py
@@ -11,16 +11,35 @@
 
 @click.command()
 @click.argument('identifier')
-@click.option('--body', help="The entry that will be appended to the ticket")
+@click.option('--body', help="Text to add to the ticket. STDIN or the default text editor will be used otherwise.")
 @environment.pass_env
 def cli(env, identifier, body):
-    """Adds an update to an existing ticket."""
+    """Adds an update to an existing ticket.
+
+    Example::
+
+    Will update the ticket with `Some text`.
+
+        slcli ticket update 123456 --body="Some text"
+
+    Will update the ticket with text from STDIN
+
+        cat sometfile.txt | slcli ticket update 123456
+
+    Will open the default text editor, and once closed, use that text to update the ticket
+
+        slcli ticket update 123456
+    """
     mgr = SoftLayer.TicketManager(env.client)
 
     ticket_id = helpers.resolve_id(mgr.resolve_ids, identifier, 'ticket')
-
     if body is None:
-        body = click.edit('\n\n' + ticket.TEMPLATE_MSG)
-
+        stdin = click.get_text_stream('stdin')
+        # Means there is text on the STDIN buffer, read it and add to the ticket
+        if not stdin.isatty():
+            body = stdin.read()
+        # This is an interactive terminal, open a text editor
+        else:
+            body = click.edit('\n\n' + ticket.TEMPLATE_MSG)
     mgr.update_ticket(ticket_id=ticket_id, body=body)
     env.fout("Ticket Updated!")
diff --git a/docs/cli/tickets.rst b/docs/cli/tickets.rst
@@ -3,6 +3,12 @@
 Support Tickets
 ===============
 
+The SoftLayer ticket API is used to create "classic" or Infrastructure Support cases.
+These tickets will still show up in your web portal, but for the more unified case management API,
+see the `Case Management API <https://cloud.ibm.com/apidocs/case-management#introduction>`_
+
+.. note:: Windows Git-Bash users might run into issues with `ticket create` and `ticket update` if --body isn't used, as it doesn't report that it is a real TTY to python, so the default editor can not be launched.
+
 .. click:: SoftLayer.CLI.ticket.create:cli
     :prog: ticket create
     :show-nested:

diff --git a/tests/CLI/modules/ticket_tests.py b/tests/CLI/modules/ticket_tests.py
@@ -13,6 +13,22 @@
 from SoftLayer import testing
 
 
+class FakeTTY():
+    """A fake object to fake STD input"""
+    def __init__(self, isatty=False, read="Default Output"):
+        """Sets isatty and read"""
+        self._isatty = isatty
+        self._read = read
+
+    def isatty(self):
+        """returns self.isatty"""
+        return self._isatty
+
+    def read(self):
+        """returns self.read"""
+        return self._read
+
+
 class TicketTests(testing.TestCase):
 
     def test_list(self):
@@ -99,18 +115,33 @@ def test_create_and_attach(self):
                                 identifier=100)
 
     @mock.patch('click.edit')
-    def test_create_no_body(self, edit_mock):
+    @mock.patch('click.get_text_stream')
+    def test_create_no_body(self, isatty_mock, edit_mock):
+        fake_tty = FakeTTY(True, "TEST")
+        isatty_mock.return_value = fake_tty
         edit_mock.return_value = 'ticket body'
-        result = self.run_command(['ticket', 'create', '--title=Test',
-                                   '--subject-id=1000'])
+        result = self.run_command(['ticket', 'create', '--title=Test', '--subject-id=1000'])
         self.assert_no_fail(result)
 
         args = ({'subjectId': 1000,
                  'assignedUserId': 12345,
                  'title': 'Test'}, 'ticket body')
 
-        self.assert_called_with('SoftLayer_Ticket', 'createStandardTicket',
-                                args=args)
+        self.assert_called_with('SoftLayer_Ticket', 'createStandardTicket', args=args)
+
+    @mock.patch('click.get_text_stream')
+    def test_create_no_body_stdin(self, isatty_mock):
+        fake_tty = FakeTTY(False, "TEST TICKET BODY")
+        isatty_mock.return_value = fake_tty
+        result = self.run_command(['ticket', 'create', '--title=Test', '--subject-id=1000'])
+        print(result.output)
+        self.assert_no_fail(result)
+
+        args = ({'subjectId': 1000,
+                 'assignedUserId': 12345,
+                 'title': 'Test'}, 'TEST TICKET BODY')
+
+        self.assert_called_with('SoftLayer_Ticket', 'createStandardTicket', args=args)
 
     def test_subjects(self):
         list_expected_ids = [1001, 1002, 1003, 1004, 1005]
@@ -294,12 +325,24 @@ def test_ticket_update(self):
         self.assert_called_with('SoftLayer_Ticket', 'addUpdate', args=({'entry': 'Testing'},), identifier=100)
 
     @mock.patch('click.edit')
-    def test_ticket_update_no_body(self, edit_mock):
+    @mock.patch('click.get_text_stream')
+    def test_ticket_update_no_body(self, isatty_mock, edit_mock):
+        fake_tty = FakeTTY(True, "TEST TICKET BODY")
+        isatty_mock.return_value = fake_tty
         edit_mock.return_value = 'Testing1'
         result = self.run_command(['ticket', 'update', '100'])
         self.assert_no_fail(result)
         self.assert_called_with('SoftLayer_Ticket', 'addUpdate', args=({'entry': 'Testing1'},), identifier=100)
 
+    @mock.patch('click.get_text_stream')
+    def test_ticket_update_no_body_stdin(self, isatty_mock):
+        fake_tty = FakeTTY(False, "TEST TICKET BODY")
+        isatty_mock.return_value = fake_tty
+        result = self.run_command(['ticket', 'update', '100'])
+        self.assert_no_fail(result)
+        self.assert_called_with('SoftLayer_Ticket', 'addUpdate',
+                                args=({'entry': 'TEST TICKET BODY'},), identifier=100)
+
     def test_ticket_json(self):
         result = self.run_command(['--format=json', 'ticket', 'detail', '1'])
         expected = {'Case_Number': 'CS123456',