From a bot-to-human handoff event to an explainable customer journey: a discovery and prototype exercise pairing a deterministic verdict engine with AI narration. Classifies a handoff as justified, potentially avoidable, or insufficient data, with evidence.
reactjs prototypes voip-telephony-providers github-pages-website typescript-react vitejs ai-tools observability-data contact-centers-and-telephony llms conversational-ai-system product-discovery-framework root-cause-analysis-agent ccaas-aiops
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Updated
Jun 27, 2026 - TypeScript