Feedback analysis that hands engineers the next fix.
Modem clusters feedback from support, chat, and analytics into prioritized topics, then routes each one to the engineer who can ship it, with the customers attached.
Slack
now
csv export broken again??
Intercom
2m
New conversation: export times out
GitHub
9m
#2210 Export 504s over 10k rows
Linear
1h
Customer escalation: exports
Ask a follow-up
"which customers hit this most?"
Pull a report
impact by plan and segment
Set up an automation
recurring: watch for regressions
Implement the fix
ENG-318 assigned, loop closes
Modem
4 sources · 23 reports
CSV exports failing — routed, ENG-318
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See how we transform cross-platform information into insights that drive product execution.
Why engineering teams move to Modem
From cluster to commit
Topics do not stop at analysis. Each one routes to an engineer with the context to act, or straight to a coding agent.
The people behind the feedback
Every topic keeps the original quotes and the people and companies who raised them, across sources.
Lives in your dev tools
Linear, Jira, GitHub, and Slack are where topics land, not another dashboard to check.
Modem vs Unwrap
| Unwrap | Modem | |
|---|---|---|
| Built for | Product and CX teams | Engineering teams |
| Core job | Feedback analytics | Feedback triage and routing |
| Output | Dashboards and reports | Topics routed to engineers |
| Who acts | Your team | The engineer, or a coding agent |
| Where you work | An analytics dashboard | Your dev tools |
Because coding isn't the slow part
Teams are still spending too many cycles chasing down feedback, curating their backlog, and following up with users. Tedious work often done by a single person who holds all the context and bottlenecks execution. Modem fixes that.
Build what's actually important
Every bug report, every feature request, automatically clustered and prioritized
Unified company & user profiles to understand who matters and who can wait
Spot emerging trends before they become fires
New ConversationWhat are the biggest issues my customers are facing?
Here are three conversations from this week with lots of activity and high priority customers:
High
High
Medium
ProductI've been encountering frequent timeout errors when trying to search in the web app
@modem can you make a ticket for this, include any other relevant conversations, and assign me?
Done! This problem has been mentioned by two external customers as well. I've included a rollup in the ticket.
Timeout issues when searching in web app
Issue ENG-2831 in Linear
Multiple customers have reported timeout errors when searching in the web app. Here is...
Act on problems you didn't know you had
Get alerted to user concerns as they happen, not days later
Create detailed tickets automatically or straight from chat
Delegate tasks to coding agents with the context they need to be successful
Close the loop at scale
Notify customers when their requests ship
Generate user-tailored release notes from GitHub PRs and Linear tickets
Automate personalized recurring digests, triage reports, and more in plain English
New ConversationCan you send our customers release notes every Monday at 9am based on what we've merged?
I created a scheduled task to post release notesfor your customers based on your team's Github and Linear history:
Post Release Notes
Every Monday at 9am PT
Would you like me to ask you first with the notes for approval?
Not just an agent – a multiplayer platform
Built on a real-time discussion graph
Long-term memory sourced from user and team discussions
No tagging, no triaging — it just organizes itself
Semantic search that finds what you mean, not just what you type
Close the product gap
