FAQ

Answers to common questions about plugins, support, and policies.

Can't find your answer? Email us at [email protected] — we usually respond within 24 hours.

How do I install a plugin?

Copy the plugin folder (e.g. YourPluginBundle) into plugins/ on your Mautic server.
Clear cache: php bin/console cache:clear
Reload plugins: php bin/console mautic:plugins:reload
Re-generate assets: php bin/console mautic:assets:generate

After installation, go to Settings › Plugins and enable the plugin.

What do the different license types mean?

Single Customer — One Mautic instance for one end-client or your own company.
Small Agency — Up to 10 Mautic instances for agencies managing a few clients.
Unlimited SaaS Agency — Unlimited instances, ideal for large agencies or SaaS providers.

Are the plugins compatible with my Mautic version?

Most plugins support Mautic 4, 5, 6, and 7. Compatibility details are listed on each plugin's page. The Mautic Customizer plugin specifically supports Mautic 5, 6, and 7.

What's included in my purchase?

Your purchase includes versions for Mautic 4, 5, 6, and 7 — all in one. You also get all future updates for your current Mautic major version at no extra cost.

How do I upgrade to a new major Mautic version?

When a new major Mautic version is released, existing customers get a 50% discount. Email [email protected] with which plugin and Mautic version you're moving to, and we'll send you a discount code.

Is there a refund policy?

Yes — if you're not satisfied, you can request a refund within 48 hours of purchase.

How do I address issues with my plugin?

Email [email protected]. We usually respond within 24 hours.

I have an idea for a new feature

We love new ideas! Share your suggestions at [email protected].

I purchased older plugins — can I get a discount?

As a legacy customer you may be eligible for discounts and maintenance support. Just get in touch.