Reference

This section is the lookup part of the documentation — organized for quick answers rather than narrative. It’s written in plain language with no code.

• Glossary — Every term, defined in one line.
• Roles Reference — The team members and their responsibilities.
• Lifecycle States — Every phase a ticket can be in.
• Configuration Reference — The knobs you can set.
• Command Surface — The programmatic way to drive the same operations the panel provides.
• Notifications Reference — Channels, behavior, and limits.
• Limits & Defaults — The meaningful numbers to know.