Privacy Policy

Perforce Privacy Policy

Last revised: December 1, 2025
Effective date: December 1, 2025

1. Overview

We, Perforce Software, Inc., a Delaware corporation, along with our subsidiaries and affiliates, including, without limitation, Akana, Inc., Delphix Corp., Gliffy, Inc., Perfecto Mobile Inc., Perforce Software OÜ, Programming Research Limited, Puppet, Inc., Rogue Wave Software, Inc., and Zend Technologies USA, Inc. (collectively “Perforce,” “we,” “us,” or “our”), are committed to protecting the privacy and security of personal information and to transparency in how we collect and use information that relates to an identified or identifiable person.  We refer to this kind of information as “personal information,” but in many jurisdictions, it is referred to as “personal data.”  This privacy statement (the “Privacy Statement”) sets forth Perforce’s policies and practices for collecting and using personal information, including through our website, other online services, attendance at our events, or any other service or activity that links to this Privacy Statement (collectively, the “Services”). 

This Privacy Statement explains how we process personal information for which we are the controller, or put another way, the personal information for which we determine the purposes and means of processing.  It also discusses how you can control certain uses and disclosures of your personal information. 

We will update this Privacy Statement periodically, or as our privacy practices change, to ensure it accurately describes how we use your information.  When we do so, we will update the dates above.  We recommend that you review this Privacy Statement periodically for the latest information. If we change our practices in a material way, we will provide appropriate notice to you, usually through an e-mail message or through a notification within our Services. 

This Privacy Statement does not address our use of personal information outside the context of these Services, and, in particular, this Privacy Statement does not address our use of personal information in the context of employees, former employees, and applicants for employment.  For information about our processing of personal information in the employment context, please consult our Perforce HR Privacy Notice. In addition, this Privacy Statement does not address our processing of personal information on behalf of our customers.  Please direct any questions or inquiries about our customers’ processing of personal information directly to those customers.

If you have any questions regarding this Privacy Statement or our use of your information, please contact us using one of the methods detailed below.
 

2. How we use and share personal information

We limit the collection and processing of personal information to that information which we need for our business purposes, as explained in the following table and the text that follows it.

Categories marked with an asterisk (*) in the table above are categories of personal information which we may sell or share for network advertising purposes.  More information about your rights to opt-out of such processing is set forth in Section 2, below.

In the above table, the term “Service analysis, security, and administration,” includes the following:

• To facilitate account management.  Perforce processes your information so you can create, use, and manage your account.
• For information security. Perforce process personal information to protect the confidentiality, integrity, and availability of the Services and the data available through the Services.
• To deliver and facilitate delivery of Services to Users.  Perforce processes your information to provide you with the requested Services.
• To respond to user inquiries/offer support to Users.  We may process your information to respond to your inquiries and solve any potential issues you might have with the requested Services.
• To send administrative information to Users.  We may process your information to send you information about the Services or our programs, changes to our terms and policies, and other similar information.
• To evaluate and improve our Services, products, marketing, and your experience.  Perforce may process your information to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.  Perforce may also process your information in connection with the training of our personnel.
• To comply with our legal obligations.  Perforce may process your information to comply with our legal obligations, to respond to legal requests, and to exercise, establish, or defend our legal rights.

Please be aware that we use tracking technologies that share information with third parties for analytics purposes, as described in the table above.  We also share information provided to us via our support chatbot with our chatbot technology partner, as described in the table above.

A. Disclosure and sharing 

In addition to the sharing with the third parties listed in the table above, we may also share your personal information with:  

• Affiliates.  We may share your information with other companies under common ownership or control with us.
• Service providers.  We share your personal information with third parties that provide services to us.  We engage these kinds of third parties with contracts that require them to use your personal information only for the purpose of delivering the services for which we have engaged such third party and as required by law.  These kinds of third parties provide business, professional, administrative, or technical support functions for us, such as payment processing, billing, data storage, quality assurance, and marketing.
• Legal compliance recipients.  We disclose personal information to the courts, the government, law enforcement agencies, litigants, and similar recipients when required by law, to comply with our legal obligations, or to advance or defend legal claims.
• Successors.  We may disclose personal information associated with a part of our business to a buyer, potential buyer, or other successor to our business.

We also may disclose personal information with third parties with your prior consent or at your direction.

Because there is no consensus on how to process a web browser’s “do not track” signal, we do not currently take any action in response to it.  However, we honor the Global Privacy Control signal and other universal opt-out mechanisms.

B.Security, quality, and retention of personal information

We use reasonable administrative, technical, and physical safeguards to protect personal information in our possession from misuse, interference, loss, unauthorized access, unauthorized modification, or unauthorized disclosure.  While we make every reasonable effort to help ensure the integrity and security of our network and systems, please be aware that no data storage system or transmission of data over the internet or any other public network can be guaranteed to be completely secure, accurate, complete, or current. 

We also take reasonable steps so that the personal information we collect is sufficiently accurate, up-to-date, and complete for the purposes for which we process or disclose the personal information.

We retain personal information for as long as is necessary for the purposes for which we use it, or for so long as required by law.  What is necessary depends on the context and purpose of processing.  We generally consider the following factors when we determine how long to retain personal information:

• retention periods established under applicable law;
• industry best practices;
• whether the purpose of processing is reasonably likely to justify further processing;
• risks to individual privacy in continued processing;
• applicable data protection impact assessment;
• information systems design considerations/limitations; and
• the costs associated with continued processing, retention, and deletion.

With respect to information we process on prospective customers, we retain such information only for one year after our last communication with you, unless you request otherwise.

C. Cross-border Transfers

We process personal information in the United States and other countries.  If we transfer personal information from one jurisdiction to another, we will do so in a way that we believe to be compliant with applicable legal requirements.

D. Children’s privacy

We are very concerned about the safety of children using the Internet.  Our products and our Services, including our website, are primarily intended for businesses rather than individual consumers.  Accordingly, we do not knowingly collect any personal information from those under the age of 13.  If we discover (or are informed) that we have collected personal information from a visitor under the age of 13, we will promptly delete such information. 

E. Cookies

Our Services use cookies.  For more information about cookies, how we use them, and how you can exercise control over the use of cookies in connection with your devices, please consult our cookie Statement at https://www.perforce.com/cookies-policy.

3. Your Privacy Rights

This Section 2 provides information on the rights you have with respect to your personal information as well as privacy-related information that is required to be provided to individuals in certain legal jurisdictions.  Subsection A is for all users of the Services.  Subsection B is for users who reside in the United Kingdom, European Union, or European Economic Area (the “EEA”).  Subsection C is for users who reside in the state of California. 

A. For all users 

Depending on the laws of the jurisdiction where you live and their applicability to us, you may have certain rights regarding your personal information.  (Residents of California, the United Kingdom, or the EEA should also refer to the relevant parts of Section 2, below, for information specific to those jurisdictions.)  To request to exercise your rights, please submit a request by contacting us through any of the means outlined in Section 3, at the bottom of this Privacy Statement.

Your rights may include the following:

• the right to confirm whether we process your personal information and to access a copy (from which we may, for security purposes, exclude certain personal information), including a copy that is in a portable data format, and for the such access to be provided in a reasonable, practicable, and cost-effective way;
• the right to the correction of inaccurate or incomplete personal information;
• the right to the deletion of your personal information;
• the right to appeal the action we take in response to any request to exercise these rights;
• the right to learn how we obtained your personal information and how we have disclosed it;
• the right to opt-out of the use of personal information for targeted advertising, personal information sales, or profiling resulting in significant consequences;
• the right to be free of discrimination based on your exercise of your privacy rights;
• the right to attach a statement to your personal information if we decline to make a correction you request;
• the right to ask us to note a dispute about your personal information and to advise third parties where appropriate; and
• the right to opt-out of certain uses of your sensitive personal information.

Only you, or someone legally authorized to act on your behalf, may make a request to exercise rights related to your personal information.  We will verify that any requests from persons other than you have your legal authorization.  You may also make a request on behalf of your child. 

Your request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or a legally authorized representative; and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We will respond to your request in accordance with the timelines set forth in applicable law.

You may also appeal the decision we make on your request by using the contact information below.  When you contact us to appeal, please tell us why you believe we erred in responding to your request.  We will respond to your appeal in accordance with the timelines set forth in applicable law. We do not discriminate against any person based on their requests to exercise their legal rights.

B. Your privacy rights - for residents of the United Kingdom, European Union, or European Economic Area 

This Section 2B of the privacy notice is for residents of the United Kingdom, European Union, and the EEA, and only applies solely to such individuals. 

• Access/Data Export.  You may have a right to access the personal data we process and to request it in a common portable format of our choice.
• Rectification. You may request that we correct any personal data that you believe is inaccurate.
• Deletion.  You may request that we delete your personal data. We may delete your data entirely, or we may anonymize or aggregate your information so that it no longer reasonably identifies you.
• Restriction of Further Processing.  You may request that we restrict the processing of personal data under certain circumstances.  For example, you may make this request if you object to our use of your personal data for particular legitimate business interests.
• Objection.  You may have the right under applicable law to object to any processing of personal data based on our legitimate interests.  We may not be required to cease or limit processing based solely on that objection, and we may continue processing where our interests in processing are appropriately balanced against individuals’ privacy interests.  You also have the right to lodge a complaint with a supervisory authority.  In addition to the general objection right, you may have the right to object to processing:
  • for profiling purposes;
    • for direct marketing purposes (we will cease processing upon your objection); and
    • involving automated decision-making with legal or similarly significant effects (if any).

We process personal data in compliance with the GDPR.  Our personal data processing typically falls under these lawful bases:

• Contractual Necessity: We process personal data when necessary to fulfill our contractual duties to you, in accordance with our Terms of Service.
• Legal Obligation. We process personal data to comply with applicable laws or to protect our rights, safety, and property or those of our affiliates, users, or third parties.
• Legitimate Interests.  We process personal data for purposes that are in our legitimate interests, such as securing our Services, communicating with you, and improving our Services.  This is done only when these interests are not overridden by your data protection rights or your fundamental rights and freedoms.
• Consent.  We process personal data when you have explicitly consented to such processing.  If our processing of your personal data is based on your consent, you may withdraw your consent by contacting us using the information below.  If we lack any other lawful basis to process your personal data, we will delete the personal data.

If you are dissatisfied with the decision we make on your request, you may appeal the decision by using the contact information below.  If you contact us to appeal, please tell us why you believe we erred in responding to your request.  We will respond to your appeal in accordance with the timelines set forth in applicable law.  You also have the right to lodge a complaint with a supervisory authority. 

C. Your Privacy Rights - for California residents

If you are a California resident, you may have certain rights as a consumer regarding your personal information conferred under Cal. Civ. Code § 1798.100, et seq., known as the California Consumer Privacy Act. 

1. Collection of personal information 

The following table shows the categories of personal information we have collected in the last twelve months.

2. Collection of sensitive personal information

We have not collected sensitive personal information in connection with the Services in the last twelve months.

3. Disclosure of personal information 

In the past twelve months, in connection with the Services, we have sold or shared information for cross-contextual behavioral advertising purposes with the categories of third parties described in the table below.

Please refer to Section 1A, above, for more information on our privacy practices with regard to service providers. 

4. Your California rights

If you are a California resident, California law permits you to request that we disclose certain information about our collection and use of your personal information including:

• the “right to know,” meaning the right to request any of the following:
  • the specific pieces of personal information we collected about you;
  • the categories of personal information we collected;
  • the categories of sources used to collect the personal information;
  • the business or commercial purposes for collecting your personal information; and
  • the categories of third parties with whom we have shared your personal information
• the right to request deletion of your personal information that we collected;
• the right to have someone you authorize make a request on your behalf;
• the right to opt-out of “sale” or sharing of personal information for cross-contextual behavioral advertising purposes;
• the right to make a request for the correction of errors or inaccuracies in your personal information;
• the right to restrict the processing of sensitive personal information; and
• the right not to be discriminated against for exercising any of these rights.

5. Opting out of the sale or sharing of personal information

If you are a California resident, you have the right to direct us to not sell or share your personal information (the “right to opt-out”).  To exercise the right to opt-out, you (or your authorized representative) may visit Perforce’s Right to Opt Out Page. 

You do not need to create an account with us to exercise your opt-out rights.  We will only use personal information provided in an opt-out request to comply with the request.

6. Exercising your other California rights

To exercise your other rights, including your rights to know (or for data portability), to deletion, or correction described above, please submit a request by contacting us through any of the means outlined in Section 3, below.

Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information.  We will verify that any requests from persons other than you have your legal authorization.  You may also make a request on behalf of your child. 

Your request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

7. Restricting our use of sensitive personal information

Although you have the right to request that we restrict our processing of sensitive personal information to only that which is necessary to deliver our products and services to you, please note that we do not engage any processing of sensitive personal information in excess of that which is necessary to deliver our products and services to you. If you have any questions or requests relating to this topic, please contact us at the information provided in Section 3, below.

8. Disclosures for direct marketing 

California’s “Shine the Light” law, Cal. Civ. Code § 1798.83, entitles California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  We do not presently make any such disclosures.  Any other inquiries regarding personal information sharing with third parties may be directed to us at the contact information set forth in Section 3, below.

4. Contacting us

When you contact us, please let us know which Perforce company your request pertains to.

To make a request to opt out of sales of your personal information or to the sharing of your personal information for network advertising purposes, you may access Perforce’s Right to Opt Out Page.

To make a request to know what personal information we have about you, for a copy of such information, or for the deletion of such information, email us at [email protected]. 

To request to exercise your other rights or for other privacy-related inquiries, comments, or concerns, please contact us at:

• By e-mail: [email protected]
• By phone: +1 (855) 584-2870

• By postal mail at: 

  Perforce Software, Inc. 

  Attention: Privacy Request – Legal Department

  400 First Avenue North, Suite 400

  Minneapolis, Minnesota 55401

  USA