Interview Skills & PDP
Interview Skills & PDP
It is human nature to evaluate a person by what meets the eye, especially when meeting someone for the first time. When we meet a person for the first time we know very little about him or her. So we naturally proceed to arm ourselves with information by evaluating what our eyes see and also by hearing them speak. You end up drawing conclusions from the others appearance, mannerisms, voice and body language. Research in the field of social psychology tells us that within the first minute of meeting a new person, the average human being draws at least ten conclusions regarding that person. Some of the conclusions drawn may be regarding the persons economic status, educational level, social position, sophistication or the lack of it and maybe even his or her ethics and moral character. It is very essential to create a favourable first impression in certain instances, and a job interview certainly tops the list. The interviewer may be making a real and honest effort to make unbiased judgements; however, it is human nature to be put off by certain markedly negative signals. It is thus essential that one should know what is likely to give a negative signal and guard against it. The right kind of greeting Let's assume that you are a candidate walking into a room where five or six imposing interviewers are seated. Let's suppose that one of them greets you with a handshake. Pay attention to how you shake his/her hand. A handshake can convey a lot about a person. The best bet is a firm handshake that grips the others hand briefly. And it is also essential to make eye contact and give a friendly smile while doing so. A limp handshake could convey a message of lack of confidence or nerves. On the other hand, a crushing handshake would convey an overbearing personality. And most of all, it is important that your hands be dry and not sweaty, sticky or wet. If no one offers to shake hands, fine, give a smile making eye contact with a couple of people who seem to you to be most pleasant. And wait to be asked to be seated. The other option is our good old Indian greeting of a gentle Namaste that can never go wrong in any situation. On the hot seat It is important to assume the right kind of posture to sit. Your posture should indicate calmness and readiness rather than nervousness. Avoid sitting on the edge of your seat. If you encounter a chair that is not convenient, do not be flustered, take a few seconds to seat yourself as comfortably as possible and then look up make eye contact and smile indicating your readiness for the interview. Do not indulge in small talk about how your feet do not reach the floor, etc. It may be considered frivolous. And do remember - no slouching. Your posture should indicate your alertness and eagerness for the questions that you will be facing. Keeping all these directives in mind may sound like a tall order. So start practicing. It would not hurt you to learn how to walk, greet and sit in a charming manner. Last of all be yourself and do not attempt to project a false image. The very lack of effort that you have to put into being yourself will project itself as confidence that will be reflected in your eyes. And eyes, they say, are a window to a persons soul.
Assert yourself In an interview, you may be asked a variety of questions, sometimes for the interviewers to merely see how convincingly you can put forth your points of view. In such circumstances, it is important that you are able to assert yourself and put forth your opinion in a convincing manner.
At times there may be situations when you do not know the answer to a question or questions. If this happens, accept the fact gracefully without letting it upset you. Indicate that you are open to receiving more information and willing to learn. Remember honesty is the best policy, so when you are pushed against a wall, be honest and you will be helping yourself.
Panel Interviews
For the Job Seeker, there are often good and bad surprises. Surprises fluster ill-prepared job seeker but open doors for the prepared seeker. The panel interview, a job interview with more than one interviewer, poses special challenges. You must prepare for the dynamics of the panel as a whole, as we the individual issues of each panel member. Let us see how this can be done.
Every job involves some type of planning. The less experience a person has, more he or she should plan and practice. Practice involves thinking or visualization, and doing i.e. vocalization. Visualize situations where you were on the spot in front of a group where you knew absolutely no one, and everyb else there knew each other and wanted to know and judge you. How about th first time you met (or will meet) your in-laws to be at a formal dinner? Would
How would you answer the first question, with the entire family looking on an listening? This challenge is analogous to a panel interview. You seem to answ the entire group when you answer the question of one person. Would you ans differently if the same person in a one-to-one interview asked the same first question? Now other people watch you.
We are talking about a different type of preparation here, emotional and behavioral preparation. We are preparing your attitude and actions, in concer the content of your responses. Here are certain invaluable techniques that he with such a challenge:
Immediately, when you sit down get the name of each interviewer down on p ergonomically, in a way that shows exactly who is where. They all have one n to remember, yours. You have two, three, four or five names to deal with, th Knowing the name of each interviewer is a great advantage. Knowing their tit within an organization is an enormous one. Use the name of each person onc when you shake hands at the end of the interview: "Thank you, Mr. Kapoor, Sir, for your time." "Mrs. DSouza. Nice meeting you, Madam"
Use the automatic sprinkler technique when answering questions. Start the a to each question through eye contact and response with the person that asks question. Like a sprinkler, rotate in a progressive way to "meet eyes" with ea interviewer consecutively, before "rotating" to the next person. Start and finis your answer with the person that asked the question. Sell Yourself, Smile a lot. Show enthusiasm.
Anticipate the issues and agendas of each interviewer, based on his or her po within the company. Ask questions that involve positive answers by all parties questions that create positive consensus. Ask questions that challenge the imagination of each person.
How do you deal with the one member of the panel that wants to put you on spot, test you or challenge your credentials? This person just got pulled from important meeting, just saw your resume, and, feels threatened by the fact t you have more education, and less experience. With everybody watching, he "How can you provide specifications and negotiate prices with vendors when you've never dealt with our lines of tools before?"
The room falls silent. The panel awaits your answer. Never mind the fact that a minor part of the job, you have to answer the question. For the prepared interviewer, this is an opportunity.
Behavioral Interviews
The beginning of the interview is like any other, you exchange pleasantries, talk ab your qualifications and experience and then the interviewer starts asking you those really weird questions. "Give me a specific example of a time when you could not handle a important deadline." You search the depths of your memory for an examp which answers that question and turns that failure into a success as suggested by favorite book on interview skills, but are unable to come up with a satisfactory ans The problem is most books offer you advice on succeeding in traditional interviews not behavioral interviews.
Clarity of speech. Are you aware of your vocal patterns? Do people clearly understand what you say? First hone your speaking skills, enunciate your words so that you speak very clearly. Try this following exercise: Put a pencil between your teeth and start talking out loud. Speak the answers that you would normally give during an interview. Difficult, isn't it? If you are doing this right, you will notice that you are forming your words carefully, speaking more slowly, and consciously enunciating every word. Now remove the pencil and speak with that same level of awareness. It will be a pleasure to be able to speak without any obstacles in your way, however, keep speaking as though the pencil were still there. Perform this simple exercise before your next telephone interview and you will be speaking more clearly. One of the best ways to improve your telephone skills is to conduct a mock interview over the phone. Ask a friend/relative to call you and ask you typical interview questions. Keep a tape recorder with a microphone in recording mode running during the duration of your interview. After you finish the mock interview playback the tape and analyze your performance. Are there any "uh", "ahs" or "errs" in your speech? Sometimes we tend to use vernacular words such as "Accha" or "ha" or "nahi". Work towards eliminating these words from your vocabulary. "Words like "frankly", "actually", "honestly" which creep in our vocabulary should
also be eliminated. Improve your listening skills. Listen carefully to understand what the interviewer is saying. Sometimes it is difficult to understand the accent and it is awkward to request the interviewer to repeat the question. Get familiar with foreign accents. Watch some foreign movies and pay special attention to the language and accent. Try and understand every word of what is being said. Special language learning tapes are also available, TOEFL tapes are a common example of these. Get these tapes, listen to them and practice answering questions which are asked at the end of the tape. All this should improve your listening skills. Remember, if you must, ask the interviewer to repeat the question, but asking too often would create a bad impression and also waste time. Practice these two simple things and you will drastically improve your telephone interviewing performance. Not only will you be speaking more clearly and professionally but you will also find that your everyday speech will improve and be much more effective. Who knows, you might even get that job a little faster!
Facing Interviews
The Importance of an Interview The interview is normally the last step of the hiring process--and probably the most important. It offers both you and the employer the opportunity to meet one another, exchange information and come to tentative conclusions about working together. Depending on the organization you may have to face one or several interviews.
The interview is a two-way process. You evaluate the employer while he/she evaluates you. Since there is no one way of facing an interviewing, you will have to develop your own style. In the short amount of time that you will spend with a potential employer, you will either be accepted or rejected, so you must project yourself in a positive, enthusiastic manner. The interview gives the employer the opportunity to meet you in person and to evaluate the "complete" you. This includes your attitude, appearance, personality, confidence, knowledge about yourself, and knowledge about the company, as well as suitability and basic ability to do the job.
Before the Interview Before appearing for the interview you should extensively research the company you have applied to. This creates a good impression and shows your keenness to work with the organization. Get hold of a balance sheet of the organization. You will find a wealth of information in the balance sheet. Some of the information you should know includes: size of organization location of facilities and offices
structure of organization - by product line, function, past, current & potential growth types of clients Product portfolio. potential markets, products, services price of products or services present value and structure of assets recent items in the news who the competitor is training provisions vision of the CEO others you know in the organization stock price
It is also important to research issues, trends, problems, and buzz words of the industry. Such information can be obtained from people in the field, company literature, trade journals, newsletters, business magazines, and directories. Prepare a list of wellresearched questions for the interviewer. Be Aware of Yourself Analyze your strengths and weaknesses and accordingly decide what you want to say and do not want to say during the interview. Think and write out answers to possible questions from the interviewer.
Evaluate problem areas in your track record and be prepared to offer a strong and convincing reasons for these during the interview, if necessary. Do not provide negative information about yourself unless asked for. Request a friend or relative to conduct a mock interview.
Ensure that you know the name and designation of each individual with whom you are to meet.
Know exactly how to get to the organization and arrive at least ten minutes before the interview
Dress to project an image of confidence and success; your total appearance should be appropriate to the job. Carry with you additional materials to the interview such as copies of your resume, a list of references, samples of your work, or your degre and certificates.
During the Interview Before you are actually asked to enter the room where the interviews are being conducted do not get impatient or restless, wait for them to call you. When you are asked to proceed, knock on the door and wait to be called in the room. Greet all the people inside the room Do not sit down unless asked to. Thank the interviewer/s after sitting down.
Before the interview, you should decide what you are going to communicate and how you are going to get your communication across. What you will want to communicate are: personal qualities, functional skills, your achievements and special areas of knowledge that relate to the particular interviewer or organization How you are going to get your communication across will depend on your choice o words, non-verbal gestures and your attitude. Have an open attitude that is sensitive to the interviewers style.
You should be thinking positively. (If you don't think you are the best candidate fo the job, how can you hope to convince the employer you are the best?) The non-verbal behaviors that contribute to rapport are dress and posture, eye contact, handshake, voice level, and gestures. The verbal behaviors contributing to build rapport with the interviewer include courteous observations and proper choice of words. Be positive in your choice of words and choose words that are affirmative and indicate your level of determination and dedication. Back up your statements with concrete examples and achievements. Summarize your strengths before finishing what you have to say. If you are not able to answer some questions, admit it, do not try to invent an answer. Listen to the question carefully. Let the interviewer complete his question before you reply. If you have not heard the question clearly ask the interviewer to repeat the question. Once the interview is completed, thank the interviewer/s before leaving the room. Set up the next contact by asking "When should I expect to hear from you" or "When should I get back to you?" If you have any questions or clarifications, you can ask the interviewer after the
interview is complete. The Importance of Body Language Pay attention to your body language and non-verbal communication. Your body language should exude confidence, sincerity and high energy level. Your words and gestures must be in agreement. Maintain eye contact with the interviewer while answering or listening to the interviewer. Do not look at your shoes or the floor. Do not fidget in your seat or fiddle with your tie etc. Keep your hands relaxed and use them to animate or express interest Maintain an erect posture, do not slouch in the chair. Keep your facial expression pleasant, it can add or deduct sincerity from your words. Keep your voice tone firm, well modulated and relaxed. Be aware of the things you do when nervous and try to keep them under check. Actively listen to the interviewer.
After the Interview Use the interview as a learning experience. Take notes on what you would like to improve after you leave the room. Send a follow-up letter to thank the interviewer, and stress points in your background that qualify you for the position. If you are not contacted within the specified time, call to restate your interest.
It is usually best not to accept a job offer on the spot; state your interest and appreciation for the offer and request a reasonable amount of time to consider the offer.
Be sure to evaluate all aspects of the job before accepting it rather than afterward Once you have accepted a position, your commitment is considered binding by the employer.
If you do not get the job, you may want to ask the interviewer for some constructive criticism or recommendations for future interviews. If you are consistently passed over for positions, try to identify potential problems; then seek guidance for improvement.
goals? 9. What are your location preferences? QUESTIONS ABOUT SCHOOL EDUCATION 1. How does your education relate to this position (or how does your education prepare you for this position)? 2. What activities did you engage in at college? 3. What classes did you like most in college? Least? Why?
PREVIOUS EXPERIENCE QUESTIONS 1. What have you learned from your past jobs? 2. How often, and in what way, did you communicate with your subordinates and superiors? 3. What were the biggest pressures on your last job? 4. What challenges did you face in your last job and how did you overcome them? 5. What were some of your biggest achievements in your last job? 6. How did your job description for your last job change while you held it? 7. What specific skills acquired or used in previous jobs relate to this position? 8. How does your previous experience relate to this position? 9. Why did you leave your last job? 10. What did you like most/least about your last job? 11. Whom may we contact for references? QUESTIONS SPECIFIC TO THE COMPANY/JOB 1. Why should we hire you?
2. Why do you want to work here? 3. What do you know about this organization? 4. What salary do you expect? 5. Why do you think you would like this type of position? Company? 6. What kind of boss do you like to work for? 7. How long do you intend to stay here? 8. What do you think determines a person's progress in an organization? 9. What interests you about our product or service? How would you improve it? 10. What do you think would be your greatest contribution to our operation? 11. How do you solve problems? 12. When can you start to work?
work with because " I've been reading about the company's future plans and they look promising" 5. "Why did you leave your last job?" The employer asks this question to find out if you had any problems on your last job. - Never say anything negative about yourself or your previous employer. If you did have problems think of a way to explain without being negative. - If you were asked to leave the company do not use the word "fired" or "sacked". Use words such as "laid off" or "downsized" - If you were asked to leave and are not on good terms with your previous employer, maybe you should explain. Try to show that you learned something from the situation. - Tell the employer that the former problem (if it is personal) will not affect your work. - Common reasons for leaving: general layoff, job was temporary, moved to a new area, company went out of business, no room for advancement, wanted a job that would better use your skills.
Your name and contact information should be given the vantage point in the resume. It is essential that all information about how to contact you be mentioned boldly. It should ideally be mentioned along with your name. If everything else works in your favor and a prospective employer has to go through the entire resume to find your telephone number or address, it may not reflect well on your ability to organize information. Current employment status should be emphasized. In case you happen to be working somewhere, do emphasize the fact and also mention why you are looking for another job. It is important that the reason be elaborated in words that reflect an attitude of desire for growth and challenge. The most common reason for changing jobs is for better monetary prospects. It may be the reason for you too, however spelling it out as such in the resume may not create a very good impression. Monetary considerations are best discussed face to face at a later stage. Focus on job specific requirements. Focus on a job specific skill/experience and ensure that it stands out at first glance. Often when inundated with many applications prospective employers may glance through them cursorily to sift out inappropriate ones. Highlighting your strong points boldly, especially if you happen to have what they are looking for, will ensure that you pass through this stage successfully. Mentioning salary expected. Many organizations expressly ask for a mention of salary expected. In such cases, it is advisable to talk to people and find a current assessment of salary for similar posts in other organizations. By mentioning the current market value of your services, you ensure a good remuneration package for yourself. On the other hand if you quote offhand, you may run the risk of either underselling yourself or quoting too much. In the former case if you are selected and later find that you are paid less than current market rate, it will lead to dissatisfaction. And by stating more than the average market rate you run the risk of being rejected offhand
For example: You may have a few years of teaching experience and are applying to a research institute. In that case never say, I have never worked on research projects before. Instead say, To work on research projects has always been an ardent desire. This will take the focus away from the fact that you are a novice for research and will instead focus on your eagerness and interest in research. Describe yourself in glowing terms This is the time to blow your own trumpet. Do it unabashedly. Do not underplay or overlook any achievement however small it may be. Anything that you have achieved is a positive asset, so write it down, it might help. Never generalize your achievements, list them specifically giving enough details. Sometimes small achievements or qualifications may highlight a part of your personality that someone may be looking for. For example: President, Interact Club, Christ Church College, is too general, no one will give it a second look. After all as President you may have been incharge of several activities. Mention a couple. You may say Organized arrangements for campus interviews, set up a career counseling centre and coordinated cultural events as President of Interact Club, Christ Church College. You never know, organizational abilities might be high on the priority list of the organization you have sent your resume to. Use words that convey action Every organization wants people who are dynamic and enterprising. Your resume should emphasize on the actions that you have been involved in. Use words like participated, performed, conceived, conducted, coordinated, proposed to describe your activities. Such descriptions score better than mundane descriptions. Some power words to add to your repertoire Demonstrated, earned, established, proficient in, recommended, facilitated, generated, implemented, improved, solved, streamlined, initiated, set up, instructed, maintained, launched. These are but a few drops from the vast sea of words. Wading through these words will undoubtedly put you on the right track to look for words that specifically describe you and your achievements in a flattering manner.
related skills are important, he should be mentioning that but what needs to be elaborated upon is his people skills. A sales executive needs to meet a lot of people and sell his product/concept, and even if the product is of very high quality its features need to be highlighted and showcased. So the type of person that the company would be looking for would be a person with excellent communication skills backed by knowledge of software. Emphasis can be laid on interaction with people like teamwork during projects, visiting various companies to showcase and test ones project and presentations made if any can be mentioned, as it points out public speaking skills. Spell out your willingness clearly Evaluate the organization that you are applying to. Multinational companies expect their employees to change their place of operation from time to time. If you have no objections to that, then tell them so. Indicate clearly your willingness to work in any place in the country. This is a point that will work in your favor. If the profile indicates traveling and you are game for it, do spell out your willingness to travel. Similarly it is important to clearly state the number of languages you know and your level of proficiency in them. This will indicate the best region for you to operate in. On the job training There are many organizations that provide on the job training too, for this you require an open and positive attitude. If an organization offers on the job training, it does not reflect poorly on your existing qualifications but rather it aims to supplement and mould your skills to the requirements of the job. So, before applying, do your homework and find out about the organization and if on the job training is the norm, do indicate your willingness to enhance your skills
Writing CVs
You are looking for a job and want to present yourself in the best possible manner to an employer. What do you do? You write a 'CV' (Curriculum Vitae - Latin for 'Life Story' called in some countries as a 'Resume'. CVs are looked at differently depending upon the nature of the employer. Principally, it is important to follow the correct practice of your culture and country but balance it with the employers' needs.
What are CVs used for? CVs or Resumes are about presenting an impressive image of you to an employer. Employers look at a hundred CVs for the same job and finally choose only one. So what would make them choose you? Tips for a writing a CV Be Innovative!
Consider finding out more about the job you are applying for. Analyze your personal skills, talents, education, work experience and compare them with skills required for that job. Do you have enough information about the job? Spend some time researching details about the job(s) that interest you and information about the employer. Personal Details Include your name, home address, college address, phone number, email address, date of birth and also your gender if it is not obvious form your name! Also include your homepage URL if you have a good one. (It makes an impression) Education Include the different places where you have studied- (most recent education first). Include subjects, courses taken in each year of study. Include any special project, thesis or other work completed during this period. The Pre-college courses (Junior college, high school, etc.) details should be included. Work Experience List out your most recent experience first. Give the name of the employer, job title and your own job function. Part-time work experience should be included. Interests Employers will be particularly interested in your leadership qualities and your ability to innovate and contribute to their company's success. They would like to know the various responsibilities you have previously taken up and completed. Personal hobbies do not interest them as much as your role as a leader. Give details if any, of your participation as an organizer for any social event. Skills Ability in other languages, computing experience and extra curricular like debates, etc. should be included. References Include two names - one from your place of study and one from any work situation you have had. Make sure eligible people who have worked with you or have corresponded with you give these references. Also give their contact numbers. Length Try using space as liberally as possible. Do not clog your CV onto one A4 size page. Take two pages but give enough area for your track record!
Style There are two main styles of CV, with variations in them. Chronological:
Information is included under general headings - education, work experience, etc., with the most recent events first. Skills based You apply through the necessary skills required for the job. List all your personal details under these skill headings. This is called 'targeting your CV'. But it is best to prepare a CV, which suits the workplace environment and the nature of the people in the organization and country. Presentation You can present your CV depending on the company you are applying to. A big company would generally expect a formal CV on a white paper. But if it is a television production job, or a graphic designer, the paper could be less formal and the CV, a bit unconventional. A CV can be constructed on a Word Processor (MS Word, WordPerfect or Lotus). It has to be well laid out and printed on a good quality printer. Do not use bold and/or underline print for headings? Avoid using different font types and sizes. Use plenty of white paper and a good border round the page. Use a spell check on your computer and consider using 'bullets' to start sub-sections or lists. Imagine yourself as an employer and write a CV which is easy to understand, short and attractive. Covering Letter A Covering letter is required for reaching the CV to the person directly involved with handling the applications for jobs. It is important that one knows the name, designation (usually the Human Resource Personnel/Manager) of the personnel handling the applications. In the Covering letter, try to be subtle about your achievements and try not to boast about them. Do not say 'I would be interested in working for Param Technologies Ltd.' but say 'I believe my skills enable me to take up the responsibility of a Product Development Manager at Param Technologies Ltd.' Start your letter with an underlined heading giving the job title you are interested in. Use the style and pattern best suited to your culture and country. Be polite and the letter should only be on one side of A4 paper. Also mention when you are available for the interview and request for any extra information about the job you are applying for. To summarize, be unconventional and put across your character through different angles of your personality. Under no circumstances should he feel that you have put down irrelevant information about yourself. Be brief in explaining your achievements and try to control the desire of luring
your employer with long list of achievements. Be subtle but yet forward about your thoughts. These principles and guidelines might not land you with the right job but at least they will make you realize how a great CV can make a big difference! MAY YOU BE SUCCESSFUL!
The application for a professional position generally consists of two documents, a resume accompanied by a covering letter. This article describes the covering letter. While the resume is a somewhat generic document about yourself, that you may send unaltered to many different companies, the covering letter adds that personal touch for each specific job. A covering letter is a sort of a schematic about yourself. It reflects your personality, your attention to detail, your communication skills, your enthusiasm, and your intellect. Your cover letter and resume are usually all that a prospective employer has to decide whether or not you will reach the next phase in the application process--the interview.
Here are a few tips for writing covering letters to be sent along with your resume. The name and address of the company to which you are applying should be mentioned on each covering letter and you should address by name the specific individual who will process your application. If you do not know the name of the person, mention the designation of the person to whom you are applying. Each letter should also make specific references to the company and indicate your knowledge of and interest in the work the company is currently doing. In addition to tailoring your application towards a specific job, the covering letter also allows you to highlight the most important and relevant accomplishments, skills, and experience listed in your resume which might of relevance to that particular job. The covering letter also lets you specifically request an interview. Covering Letter Contents State the job you are applying for in the very first paragraph of your letter. Also mention how you learnt about the job, if you have any personal contacts in the company, this is the correct place to mention them. You should also state your general qualifications for the job. Keep this paragraph brief, perhaps two or three sentences. In the body of the letter expand upon your qualifications for the position. Pick out the most relevant qualifications and job experience for the job from your resume and highlight them, discussing in detail, demonstrating how your background and experience
qualify you for the job. Try to be as specific as possible, and refer the reader to your resume for additional details. In the concluding paragraph of your letter, you should request an interview (or some other response, if appropriate). State where and when you can be reached, and express your willingness to come to an interview or supply further information. Close by thanking your reader for his or her time and consideration. Format of the Covering Letter The sample given below of a covering letter should give you a fair idea about the format of the letter. Sample Covering Letter A-2, Oakview Apartments M.G.Road, Pune 411001 November 19, 1999
To : M/s ABC Technologies, 1st Lane, 10th Cross Bangalore 560017 Kind Attn : Mr. Rajesh Chandan, Human Resources Manager Dear Sir, Your advertisement for software engineers in the November issue of the Computers Today caught my attention. I was drawn to the ad by my strong interest in both software design and ABC Technologies. I have worked with DEF systems in developing database applications, and I also have substantial experience in the design of web application software. Because of this experience, I can make a direct and immediate contribution to your company. I have enclosed a copy of my resume, which details my qualifications and suggests how I might be of service to ABC Technologies. I would like very much to meet with you to discuss your open positions for software engineers. If you wish to arrange an interview, please contact me at the above address or by telephone at (080) 522330. Thank you for your time and consideration. Sincerely yours, Sampat Gourav