Customer-Specific Requirements Matrix

IMPORTANT NOTE: Customer-specific requirements are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements
1 2 3 4

IATF Requirements are in blue italics

May 2006

March 2006 Rev 08/31/06

ISO/TS 16949:2002
Clause Number and Title
Contents iii

DaimlerChrysler
Page Requirement Number and Title

General Motors
Requirement Number and Title

5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

Foreword Remarks for certification

vii viii ix ix ix xi xi xi xii 1 1 1 1 2 References (9) 2 References (10) 2 2 2 3 3 Definitions (7) 4.2.3 Special Characteristics not Identified with Symbols 3 Definitions (13) 1 Scope 1 Scope

Introduction
0.1 General 0.2 Process approach 0.3 Relationship with ISO 9004 0.3.1 IATF Guidance to ISO/TS 16949:2002 0.4 Compatibility with other management systems 0.5 Goal of this Technical Specification

Quality management systems - Requirements 1 Scope (Title only)

1.1 General 1.2 Application

2 Normative reference 3 Terms and definitions (See ISO 9000:2005)

3.1 Terms and definitions for the automotive industry

4 Quality Management System (Title only)

22 23 24 25 26 27

4.1 General requirements (Including a to f) 4.1.1 General requirements - supplemental 4.2 Documentation requirements (Title only) 4.2.1 General 4.2.2 Quality manual 4.2.3 Control of documents (Including a to g)

3 4 4 4 5 5

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28 29

4.2.3.1 Engineering specifications 4.2.4 Control of records

5 6

30

4.2.4.1 Records retention

4.1.1 Records Retention

4.1.2 Records Retention

31 32 33

5 Management Responsibility (Title only)

5.1 Management commitment (Including a to e) 5.1.1 Process efficiency

6 6 6

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34 35 36 37 38 39 40 41

5.2 Customer focus 5.3 Quality policy 5.4 Planning (Title only) 5.4.1 Quality objectives 5.4.1.1 Quality objectives - Supplemental 5.4.2 Quality management system planning 5.5 Responsibility, authority and communication (Title only) 5.5.1 Responsibility and authority

7 7 7 7 7 7 8 8

4.1.9 Customer Satisfaction

42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62

5.5.1.1 Responsibility for quality 5.5.2 Management representative 5.5.2.1 Customer representative 5.5.3 Internal communication 5.6 Management review (Title only) 5.6.1 General 5.6.1.1 Quality management system performance 5.6.2 Review input 5.6.2.1 Review input - supplemental 5.6.3 Review output

8 8 8 8 9 9 9 9 9 10 10 10 10 10 10 11 11 11 11 11 11

4.1.9 Customer Satisfaction 4.2.10 Management Review

6 Resource Management (Title only)

6.1 Provision of resources 6.2 Human resources (Title only) 6.2.1 General 6.2.2 Competence, awareness and training 6.2.2.1 Product design skills 6.2.2.2 Training 6.2.2.3 Training on the job 6.2.2.4 Employee motivation and empowerment 6.3 Infrastructure 6.3.1 Plant, facility and equipment planning

4.1.10 Internal Auditor Qualifications

63 64 65

6.3.2 Contingency plans 6.4 Work environment 6.4.1 Personal safety to achieve product quality

12 12 12

66 67

6.4.2 Cleanliness of premises

12 12 www.janroovers.com [email protected]

7 Product Realization (Title only)

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7.1 Planning of product realization

12

4.2.2 Product Creation Process

69 70

7.1.1 Planning of product realization - Supplemental 7.1.2 Acceptance criteria

13 13

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71 72

7.1.3 Confidentiality 7.1.4 Change control

13 13

4.2.16 "Forever" RequirementsExtended Enterprise

4.1.6 Design Changes

73 74

7.2 Customer-related processes (Title only) 7.2.1 Determination of requirements related to the product

13 13

75

7.2.1.1 Customer-designated special characteristics

14

4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield <S>; also <E> 4.2.5 The Diamond <D>

4.1.5 Special Characteristics

76 77 78 79

7.2.2 Review of requirements related to the product 7.2.2.1 Review of requirements related to the product Supplemental. 7.2.2.2 Organization manufacturing feasibility 7.2.3 Customer communication

14 14 14 14 4.2.17 Electronic Communication

80

7.2.3.1 Customer communication - Supplemental

15

4.2.16 "Forever" RequirementsExtended Enterprise

4.1.3 Electronic Communication 4.1.4 Shipment Notification System

81 82

7.3 Design and development (Title only) 7.3.1 Design and development planning

15 15

83

7.3.1.1 Multidisciplinary approach

15

4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield <S>; also <E> 4.2.5 The Diamond <D> 4.2.15 PFMEAs and Control Plans

84 85 86 87

7.3.2 Design and development inputs 7.3.2.1 Product design input 7.3.2.2 Manufacturing process design input 7.3.2.3 Special characteristics

15 16 16 16 4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield <S>; also <E> 4.2.5 The Diamond <D>

88

7.3.3 Design and development outputs

16

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89

7.3.3.1 Product design outputs - Supplemental

17

4.2.3 Special Characteristics not Identified with Symbols 4.2.4 The Shield <S>; also <E> 4.2.5 The Diamond <D> 4.2.14 Process Approval

90

7.3.3.2 Manufacturing process design output

17

91 92

7.3.4 Design and development review 7.3.4.1 Monitoring

17 17

93

7.3.5 Design and development verification

18

4.2.7 Design Verification (DV) and Production Validation (PV)

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94 95 96 97

7.3.6 Design and development validation 7.3.6.1 Design and development validation - Supplemental 7.3.6.2 Prototype program 7.3.6.3 Product approval process

18 18 18 18

4.2.7 Design Verification (DV) and Production Validation (PV)

4.1.3 Production Part Approval Process 4.1.8 Part Approval Process See DaimlerChrysler PPAP 4th Ed. See GM Customer Specifics for PPAP Customer Specifics (May 2006) (Section 5, Pages 15-26, March 31, 2006)

98

7.3.7 Control of design and development changes

19

4.1.2 Design Changes

4.1.6 Design Changes

99 100 101 102

7.4 Purchasing (Title only) 7.4.1 Purchasing process 7.4.1.1 Regulatory conformity 7.4.1.2 Supplier quality management system development

19 19 19 19 4.1.5 Supplier Quality Management System Development 4.1.11 Supplier Quality Management System Development 4.1.11.2 Customer acceptance of 2nd Party Audits and Criteria for Approval 4.1.11.3 Supplier Development of Specially Designated Small Suppliers 4.1.12 Heat Treating Processes

103 104 105 106 107 108 109 110

7.4.1.3 Customer-approved sources 7.4.2 Purchasing information 7.4.3 Verification of purchased product 7.4.3.1 Incoming product quality 7.4.3.2 Supplier monitoring 7.5 Production and service provision (Title only) 7.5.1 Control of production and service provision 7.5.1.1 Control plan

19 20 20 20 20 21 21 21

4.1.9 Customer Satisfaction

4.2.15 PFMEA's and Control Plans

4.2.6 Customer Signature on Control Plan

111 112

7.5.1.2 Work instructions 7.5.1.3 Verification of job set-ups

21 21

113

7.5.1.4 Preventive and predictive maintenance

22 www.janroovers.com [email protected]

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114 115

7.5.1.5 Management of production tooling 7.5.1.6 Production scheduling

22 22

4.1.1 Management of production tooling

116 117 118 119 120

7.5.1.7 Feedback of information from service 7.5.1.8 Service agreement with customer 7.5.2 Validation of processes for production and service provision 7.5.2.1 Validation of processes for production and service provision - Supplemental 7.5.3 Identification and traceability

22 22 23 23 23

121 122

7.5.3.1 Identification and traceability - Supplemental 7.5.4 Customer property

23 24

123 124

7.5.4.1 Customer-owned production tooling 7.5.5 Preservation of product

24 24

4.2.13 Packaging, Shipping and Labeling

4.2.4 UPC Labeling for Commercial Service Applications

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125 126

7.5.5.1 Storage and inventory 7.6 Control of monitoring and measuring devices

24 24

127 128 129 130 131 132 133 134 135 136 137

7.6.1 Measurement system analysis 7.6.2 Calibration/verification records 7.6.3 Laboratory requirements (Title only) 7.6.3.1 Internal laboratory 7.6.3.2 External laboratory

25 25 25 25 25 26 26 26 26 26 26

8 Measurement, analysis and improvement (Title)

8.1 General 8.1.1 Identification of statistical tools 8.1.2 Knowledge of basic statistical concepts 8.2 Monitoring and measurement (Title only) 8.2.1 Customer satisfaction

138

8.2.1.1 Customer satisfaction - Supplemental

26

4.1.4 Certification Body/Registrar Notification

4.1.9 Customer Satisfaction 4.2.8 Certification Body Notification and Certification Status - "New Business Hold - Quality"

139

8.2.2 Internal audit

27

4.2.9 Internal Quality Audits

140 141

8.2.2.1 Quality management system audit 8.2.2.2 Manufacturing process audit

27 27

4.2.9.1 Layered Process Audits 4.2.9.2 Special Process Assessments 4.2.9.2.1 Heat Treating Processes

4.1.12 Heat Treating Processes

142 143 144 145 146

8.2.2.3 Product audit 8.2.2.4 Internal audit plans 8.2.2.5 Internal auditor qualification 8.2.3 Monitoring and measurement of processes 8.2.3.1 Monitoring and measurement of manufacturing processes

27 27 28 28 28 www.janroovers.com [email protected]

4.1.10 Internal Auditor Qualifications

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147

8.2.4 Monitoring and measurement of product

29

4.2.8 Continuing Conformance

148

8.2.4.1 Layout inspection and functional testing

29

4.2.6 Annual Layout

4.2.5 Layout Inspection and Functional Test

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149

8.2.4.2 Appearance items

29

4.2.12 Appearance Masters

150

8.3 Control of nonconforming product

29

151 152 153 154

8.3.1 Control of nonconforming product - Supplemental 8.3.2 Control of reworked product 8.3.3 Customer information 8.3.4 Customer waiver

30 30 30 30

155 156 157 158 159 160 161

8.4 Analysis of data 8.4.1 Analysis and use of data 8.5 Improvement (Title only) 8.5.1 Continual improvement 8.5.1.1 Continual improvement of the organization 8.5.1.2 Manufacturing process improvement 8.5.2 Corrective action

30 31 31 31 31 31 31

4.2.10 Corrective Action Plan

162 163 164 165 166

8.5.2.1 Problem solving 8.5.2.2 Error-proofing 8.5.2.3 Corrective action impact 8.5.2.4 Rejected product test/analysis 8.5.3 Preventive action

32 32 32 32 32

167 168 169 170 171 172

Annex A (normative) Control plan A.1 Phases of the control plan A.2 Elements of the control plan

33 33 33 34

4.2.15 PFMEA's and Control Plans

4.2.6 Customer Signature on Control Plan

Bibliography

Other
4.2.1 Third-Party Registration Requirements

Other
4.1.7 Official Language Version

173

4.1.11.1 Customer acceptance of QS-9000:1998

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174

4.2.11 e-CIMS

4.2.1 Third-Party Registration Requirements 4.2.2 General Procedures and Other Requirements (14)

175

176

4.2.3 ISO/TS 16949:2002 Applicability

177 178

4.2.7 GM Holdens-Specific Requirements 4.2.9 Controlled Shipping Level II (CSII) - Notice to Certification Body

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er-Specific Requirements Matrix

October 2006

ents are regularly updated. Check www.iaob.org and the Customer's websites for the latest requirements

Ford Motor Company

Requirement Number and Title

1 Scope

2 References (24)

3 Definitions (24)

4.14 Planning of Product Realization 4.1 Scope of Quality Manual

4.2 Control of Documents JAN ROOVERS ASSOCIATES, INC. January 27, 2007 www.janroovers.com [email protected]

4.3 Engineering Specifications

4.4 Control of Records

4.7 Management Review 4.11 Plant, Facility and Equipment Planning

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4.5 Customer Focus 4.38 Customer Satisfaction

4.14 Planning of Product Realization 4.14 Planning of Product Realization

4.6 Customer Representative

4.7 Management Review

4.8 Management Review Input

4.10 Provision of Resources 4.10 Provision of Resources 4.9 Training 4.10 Provision of Resources 4.9 Training 4.9 Training 4.10 Provision of Resources 4.11 Plant, Facility and Equipment Planning 4.12 Contingency Plans

4.13 Cleanliness of Premises

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4.14 Planning of Product Realization

4.40 Monitoring and measurement of manufacturing processes 4.15 Acceptance Criteria

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4.16 Customer related Processes

4.21 Special Characteristics

4.17 Review of requirements related to the product - supplemental 4.18 Manufacturing Feasibility

4.19 Customer communication supplemental

4.22 Design and Development Review 4.14 Planning of Product Realization 4.20 Multidisciplinary approach

4.21 Special Characteristics Table A - Qualification of All Product Characteristics

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4.11 Plant, Facility and Equipment Planning 4.20 Multidisciplinary approach

4.20.1 Control Item (s) Fasteners 4.20.1.1 Mat'l Analysis - H-T Parts 4.20.1.2 Mat'l Analysis - Non H-T 4.20.1.3 Lot Traceability

4.22 Design and Development Review

4.14 Planning of Product Realization 4.23 Design and Development Verification 4.3 Engineering Specifications

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4.22 Design and Development Review 4.24 Prototype Program 4.25 Product Approval Process See Ford Motor Company CustomerSpecific Requirements for use with PPAP 4th Edition, March 31, 2006

4.26 Regulations 4.27 Subcontractor Development

4.27.1 "Subcontractors to achieve...." 4.27.2 "Successful assessment of the subcontractor...."

4.28 Customer approved sources

4.29 Incoming Product Quality 4.30 Scheduling subcontractors 4.40 Monitoring and measurement of manufacturing processes

4.31 Job (Work) Instructions

4.32 Verification of Job Set-ups 4.33 Preventive Maintenance JAN ROOVERS ASSOCIATES, INC. January 27, 2007 www.janroovers.com [email protected]

4.40 Monitoring and measurement of manufacturing processes

4.34 Identification and traceability, preservation, storage and inventory

4.34 Identification and traceability, preservation, storage and inventory

4.34 Identification and traceability, preservation, storage and inventory

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4.34 Identification and traceability, preservation, storage and inventory

4.35 Measurement systems analysis 4.36 Laboratory Requirements 4.36 Laboratory Requirements

4.37 Statistical tools and concepts 4.37 Statistical tools and concepts

4.38 Customer Satisfaction

4.39 Internal Quality Audits - Internal Auditor Qualifications

4.39.1 "Be trained and evaluated...." 4.39.2 "Or, have conducted...." - Internal Auditor Trainer Qualifications 4.39.3 "The training listed in 4.39.1...." 4.39.4 "Process and Product audits...."

Table B - Ongoing Process and Product Monitoring + Glossary 4.40 Monitoring and measurement of manufacturing processes JAN ROOVERS ASSOCIATES, INC. January 27, 2007 www.janroovers.com [email protected]

4.5 Customer Focus 4.41 Monitoring and measurement of product Table A - Qualification of All Product Characteristics Table B - Ongoing Process and Product Monitoring 4.42 Layout Inspection and Functional Testing

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4.43 Appearance Items 4.44 Control of Nonconforming Product

4.41 Monitoring and measurement of product 4.45 Customer waiver

4.5 Customer focus

4.44 Control of Nonconforming Product

4.44 Control of Nonconforming Product

4.20 Multidisciplinary approach

Other
4.46 Automotive certification scheme for ISO/TS 16949:2002, Rules for Achieving IATF Recognition 4.47 Guidance for implementation of ISO/TS 16949

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JAN ROOVERS ASSOCIATES, INC.

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