IMPORTANT NOTE: Customer-specific requirements are regularly updated. Check www.iatfglobaloversight.
org and the Customer's websites for the latest requirements.
Web Link
http://www.iatfglobaloversight.org/
Latest Revision
TS16949 STD #
4.2.3 Control Of documents
4.2.4.1
Records Retention
4.2.4.1
Records Retention
4.2.2 Scope
Aug-09
Sep-08
Ford Reqmt
01/01/2009 (Ed. 06))
GM Reqmnt
Chrysler
Where the organisation uses Ford documents /
Instructions or other documents of external origin, the
organisation ensures that the appropriate revision level is
used. Refer:
http://portal.covisint.com
or as specified by FMC
1.Production part approvals, tooling records, purchase
orders and amendments shall be maintained for the length
of time that the part (or family parts) is active for production
and service requirements plus 1 calender year unless
otherwise specified by FMC.This included all purchasing
documents tooling included.
Formel Q - 01/01/2005 (Rev. 5)
SQAM 19/12/2006
VW
Toyota
Where the organisation uses VW documents /
Instructions or other documents of external origin,
the organisation ensures that the appropriate
revision level is used. Refer:
Suppliers must maintain an ECI
Implementation log to show engineering
change history. May only use alternative
document if it had been approved by TSAM See sec 18-2
Compliance Reference
QOPM 4.2.3
http://www.vwgroupsupply.com
Production part approvals, tooling records,
purchase orders and amendments shall be
maintained for the length of time that the part(or
family parts) is active for productionand service
requirements plus 1 calender year unless
otherwise specified by GM
Production part approvals, tooling
records, purchase orders and
amendments shall be maintained for
the length of time that the part(or
family parts) is active for
productionand service requirements
plus 1 calender year unless otherwise
specified by Chrysler
2. Records of inspection shall be maintained for each
SAME AS FMC
customer specification, unless waived in writing by
STA.These records shall be retained for one calender year
in which they were created.
3.Records of internal quality system audits and
management review shall be retained for three years.
4. Retention
periods longer than those specified above may be
specified by an organisation in its procedures.
same as FMC
Entire facility/plant must be
registered to TS16949: 2002
Entire facility/plant must be
registered to TS16949: 2002
Entire facility/plant must be
registered to TS16949: 2002
QOPM4.2.4.1
Production records must always be completed &
available at the workstation or at the workplace
( pg 96)
Audit records for D/TLDinimum 15 years archiving
Documents must be pref backup on CD rom and
stored in a flame-proof facility
QOPM4.2.4.1
QOPM 4.2.2
QMS certification according to VDA 6.1 and/or
ISO/TS 16949 (pg 123)
Requirements for Formel Q (QPN) implemented.
(incl 2-day production acceptance) (pg 123)
4.2.4 Control of records
APQP, tooling, POs, PPAPs,
and Amendments maintained for active production &
service requirements plus one calendar, unless stated
otherwise by Ford
Mgmnt review and internal audits
retained for 3 years
same as FMC
same
same FMC
QOPM 4.2.4
same
Quality performance records
including inspection, control
charts, test results, maintained
for one Calendar year after they
were created
Same
same
5.2, 8.2.4, 8.5.1
Customer Focus
Shall demonstrate enhanced customer satisfaction through
continuous improvement requirements of Q1 as stated in
QOS. QOS Assessments shall be used in development of
QOS unless otherwise sated by the STA
Trends in Customer
satisfaction must be compared
to that of competitors and
reviewed by top mgmt
Ref: GM publications in 4.2.2
(15 in total)
no requirement
5.5.2.1
Customer Representative
Customer Rep change requires notification within 10
days or any changes in company ownership
No requirement
No requirement
5.5.3
Communication
No requirement
No requirement
No requirement
QOPM 5.1.1
5.6 Mngmt Review
The organization shall hold monthly QOS performance
meetings as specified in in the Q1 manufacturing Site
assessment. The results of these meetings and the Q1
assesment results shall be intergral to the senior
management meetings
No requirement
QOPM 5.1.1
6.2.2.2 Resource
Provision
Only trained & qualified personnel are to be involved in all No requirement
aspects of manufacturing and design of Ford parts.
Personell are to be trained to the current processes and
requirements. Records to be maintained for 3 years from
the date of training.
At least once per year
No Requirement
QOPM 5.2.1
Customer Rep change requires notification
within 10
Only trained & qualified personnel are to be
involved in all aspects of manufacturing and
design of VW parts. Personnel are to be trained to
the current processes and legal requirements. This
includes any foreign nationals (pg 134 & 5)
QOPM 5.1.1
QOPM 6.1.1
Recources must be be accounted for at RFQ stage
6.3.1 Lean
Evidence of LEAN principles must be entrenched in the
process as specified in the Q1 manufacturing site
assessment
Recources including substitute opertors must be
be accounted for at RFQ stage ( pg 97 & 136)
No Requirement
No requirement
QOPM 6.3.1
http://web.lean.ford.com/
6.3.2 Contingency
Notification of Buyer and STA engineer and assembly
within 24 hours of any plant interuption and contingency
plans activated to continue supply
No requirement
No requirement
6.4.2 Cleanliness
Part dunnage is included
No requirement
No requirement
7.1 Product
Realization Planning
GPDS users must use must use APQP/PPAP Readiness
Assessment schedule on Ford Portal - See page 11
See GM publications
QOPM 6.1.1
Use AQP requirements as defined in AQP/PSO DOC
Supplier shall develop Production Prep Plan
(PPP) Updatedto TSAM by 4th each month
7.1.4 Change
control
As per Ford SR's in table A & B on Pg 24 & 25
no requirement
No requirement
no requirement
No requirement
Report materials noted in
PPAP instructions
no requirement
No Requirement
7.2.2.1 Review of requirement - Product
Authorization can be obtained from buyer or Ford
Engineering where appropriate
no requirement
No Requirement
7.2.2.2 Feasibility
Include all supplier and Ford
organizations as appropriate
20% volume increase requires
full feasibility study
no requirement
no requirement
7.3.1.1, 7.3.3.2
Family parts may be covered by
No requirement
Need CP for all three build phases.
FMEAs, Control Plans
One FMEA or CONTROL PLAN
This must be approved by FORD
STA (Ford 4.2)
emphasis on prevention
7.3.3.3, 7.3.3.2 Multidisciplinary approach
Assistance in CP3 or legacy data systems availabe
through website
http://webc3p.ford.com/index.html
FMEA & CP approval is required for parts supplied
DFMEA & PFMEA required for all parts supplied to Ford
QOPM 7.1
Shall proactively communicate
changes
Shall notify SQ Manager and
Purchasing agent of changes to
material, process and manuf.
location.
Also supplier issues and
capacity issues
7.2.1 Environmental
requirement - materials
7.2.3.1 Customer
Communication
QOPM 7.1
See TSAM production Trial requirements Sec
12 pg 1 - 7
The organization shall meet meet requirements of
"Statement of Work" available on the Ford website
Report APQP status as defined on website
Use prototype data for production
Use prototype data for production planning
7.1.2 Acceptance criteria
QOPM 6.2.3
Contingencies for ongoing supply of parts must be
inplace
Supplier must submit Process change request
when ECI affects any approved production
process - see Sec 18-2
QOPM 7.1.4
QOPM 7.2.1
QOPM 7.4.1.1
Materials, substances & component must comply
with EU regulations (pg102)
Lists for declarable substances are to be
considered and documented (pg 125)
Information be be updated on IMDS
QOPM 7.2.2.1
Need CP for both build phases. ( pg 94)
PFMEA must be updated for project changes with PFMEA & MQC shall be submitted to TSAM 8
implemented actions (pg 94)
weeks prior to 1A trials
Shall manage MQC of sub-suppliers and
submit to TSAM on request
Electronic dat tranfer systems for GM's North
operations and CX for SA
no requirement
Establish electronic communication with Chrysler on Covisint
through Global Supplier Portal
Forever Req. - The organization shall communicate any changes
that may impact on quality on FRF on webCN
Cross-functional teams must be used to to
develop Manufacturing Quality Charts (MQC)
& PFMEA
no requirement
As per GM key characteristic Designation (KCDS)
Ref GM 1805 QN
7.3.2.3 Special
Characteristics
also 7.2.2.1
Critical and Special
characteristics guidelines only
Changes to monitoring of SC must be approved by STA
7.3.4, 7.3.6.1
Design & Development review
Must use GPDS for review of product,
design and development stages - Pg15
No requirement
All design changes including those proposed by suppliers
must have written Chrysler approval or waiver of such approval
prior to implementation refer to OSO/TS cl 7.3.7 & PPAP manual
7.3.5 Design
Verification
Design verification required to show conformance with
Ford VDS & SDS
No requirement
must be performed
before PSO can be completed
Continuing conformance
inspection/test shall be
Use GM KCDS
QOPM 7.2.3.1
"shall be knowledgeable of stds" PS-9336<H>
PS-10125<T>, AS-10119<A>
Ref: The Diamond <> 4.2.1.5 for further detail refer to PS-7300
All D/TLD part special characteristics must be
documented including those not identified by VW
but by the supplier (pg 127 & 8 & 131)
Critical characteristics must be discussed &
agreed to withTSAM QCE Sec 8 pg4
QOPM 7.2.1.1
All design/process changes including those
proposed by suppliers must have written
TSAM approval or waiver of such approval at
least 3 months prior to the proposed change Sec 18
QOPM 7.3.1
performed during the model
year.
7.3.7 Design
Changes
No requirement
All changes shall have
written approval or waiver
All changes shall have Chrysler approval or waiver of such approval
prior to production implementation
QOPM 7.3.1
7.3.6.2 Prototypes
shall request confirmation of the
need for prototypes
Ref: GP4
No ref
QOPM 7.3.1
7.3.6.3 PPAPs
1) Shall comply with AIAG PPAP
process
2)Subcontractors must meet PPAP
requirements
3) All design changes shall have
approval per PPAP and made
through WERS or SREA process
4) Run-at-rate is satisfied by
demonstrating "Prod. Verification"
Same as Ford plus,
PPAP's required from suppliers inaccordance with Chrysler's
requirements - see pg 1
PPAP requirements for assembly centres shall
from a specified prod run of saleable pilot vehicles
As specified in TRL requiremnts see Pgs 137 141)
Off Tool Sample evaluation must meet TSAM
evaluation requirements -see sec 13 p1 - 3
QOPM 7.3.6.3
Trial & changed parts must be clearly labelled
in accordance with TSAM requirements - See
Sec 18-3
7.4.1.1 Regulations
no requirement
All applicable including internations regulation shall apply
as specified by Ford as specified on Ford portal on covisint
no requirement
Materials/substances must comply with REACH
regulations
Written confirmation of compliance to legal
requirements are required
7.4.1.2, 7.4.1.3
Subcontractor QMS Development
Supplier Quality Management System Development to
When sub suppliers are too small to certify to
minimum ISO9000 level. When required, subcontactors to ISO/TS or ISO 9000 the organization shall have a
be approved by Ford
decision criteria for designating small suppliers.
Such decision criteria shall be in writing, applied
consistently in the application and verified by the
third part auditor. Refer guidelines on pg 17
When sub suppliers are too small to certify to ISO/TS or ISO 9000
the organization shall have a decision criteria for designating small
suppliers. Such decision criteia shall be in writing, applied
consistently in the application and verified by the third part auditor.
Refer guidelines on pg 5
Subcontractors for which influence the
characteristics of mandatory documents must be
audited to ensure that the requirements are
verified (pg 130)
Sub supplier quality must be simular to Tier 1
supplier quality assurance activities. Tier 1
supplier is responsible for all production &
quality issues. TSAM must be notified of any
sub-supplier change at 3 months prior to
change. Sec 9 pg 2
QOPM 7.4.1.2
7.4.3.1 Incoming
Need incoming quality measures, unless waived
No ref
Need incoming quality measures
QOPM 7.4.3.1
Product Quality
in writing by Ford STA
Any inspection shall be commensurate with the risk and
quality of the subcontractor
CGI fully responsible for Quality of incoming
materials including that of VW assured suppliers
(pg 99)
Only approved & qualified subcontractors to be
used (pg 99)
Only approved suppliers as listed on the
approved supplier's list can be used - See
Sec 09 pg 1
Ref: GM 1746
QOPM 7.4.1.1
QOPM 7.4.3.2
7.4.3.2 Scheduling
Subcontractors
100% on time delivery from subcontractors
Monitor and minimise premium freight.
7.5.1.2 Job (work) Instructions
Operators shall use most current WI's unless authorised in No ref
writing
See element 10 Operating instructions
QOPM 7.5.1.2
7.5.1.3 Verification of Job set ups
Set up records shall be
maintained for 1 year.
No ref
No ref
QOPM 7.5.1.3
7.5.1.4.
Preventive
Maintenance
1) Documented system for
preventive maintenance
Includes timely review and
documented action plan
2) Action plans to be included
in management review
3) Records kept for 1 year
No ref
Refer requirements as per Element 19
QOPM 7.5.1.4
No requirement
No requirement
PSO shall be completed by
product team to verify readiness
prior to PPAP submittal.
Parts that have been out of
production for 12 months or more
shall have production led PSO - Refer Element 21
QOPM 7.5.2
7.5.2
Process Validation
No ref
Identification, Traceability, preservation Storage &
inventory
No ref
Shall conform to Chrysler Packing, shipping and labelling
instructions
Key requirements are compliance to MMOG/LE
specified by Fords MMOG/LE manual on covisint
Ref 4.340 Cust Specifics
Ref: GM 1731
7.6.1. MSA
In accordance with AIAG manual
Family gauge studies must
be approved by STA
No ref
7.6.3, 7.6.3.2 Laboratory requirements
Independent laboratories shall be approved prior to use
The acceptance criteria should be based on ISO/IEC
17025 or national equivalent, shall be documented other
approval from Ford STA is required
Independent laboratories shall be approved prior to No Ref
use The acceptance criteria should be based on
ISO/IEC 17025 or national equivalent, shall be
documented other approval from GM is required
7.5.3, 7.5.4, 7.5.5
7.5.5.1
All tooling shall be clearly identified & correctly stored
Packaging & ID of containers, data exchange
must comply with requirements set out in B2BPlatform (pg 122)
Shall establish a system to assure Toyota
packing specs are maintained - see sec 11 pg
1-3
QOPM 7.5.3,QOPM 7.5.5
Packaging, ID of containers & VW interphase
communications (CX)shall comply with VW
requirements as set out in B2B Platform
Refer requirements listed in Element 18
3rd Party cal lab certified to ISO/IEC 17025
The acceptance criteria should be based on
ISO/IEC 17025 or national equivalent.
QOPM 7.6.3.2
8.1.1, 8.1.2 Statistical tools
Latest edition of AIAG manual for SPC, MSA VDA must be No ref
applied. Capability Index must include Cpk & Ppk studies
to determine possible sources of variation
8.2.1.1, 5.2 Customer
Shall notify 3rd party in 5 days
Notify within 5 days
Satisfaction
in writing if Q1 revoked.
Shall monitor performance metrics
as per Q1 and updates to FSP
2) Shall communicate customer
satisfaction to all employees
twice a year.
after being placed on
"New business hold - Quality"
For details ref 4.2.8 GM
specifics
8.2.2 Internal Audits & Auditors
Internal audit reviews conducted at least anually
Internal auditors qualified and competent in all core tools,
and process approach.
5 internal audits in the company
of a trained auditor covering all
aspects relating to Ford
Process and product audits
can be performed by process
specialists without full auditor
training.
Internal auditors trained as per ISO 19011 1st
edition
No ref
Short-term process capability Cmk/Ppk values >/=
1.67: Long-term process capability >/= 1.33
Capability regarding Mandatory documentation
characteristics must be proven & fully documented
(pg 132)
in 5 working days if
placed in the "Needs
Improvement" category.
Perform at least once per year
QOPM 8.1.1
Production & Mass production trila must be
conducted to meet TSAM quality & delivery
requirements See sec 12 pg 1 - 7
Customer satisfaction must be measured which
should included packaging and delivery processes Supplier shall have documenred
(pg 122)
countermeasure sytem to analyze and
improve quality concerns through waranty dat
and customer returns
D/TLD-parts & additional legal requirements to be
evaluated by regular internal audits
QOPM 8.2.1
QOPM 8.2.2.4
Auditors must be qualified & competent in process The organization shall complete the self-assessment audit 1/year
approach, core tools & customer specifics
commencing 7 Jan 2008 using Elements O Manufacturing Basics see pg 7
The organization shall conduct LPA & provide evidence of LPA being
conducted on production parts
8.2.3.1. Monitoring & measurement of manufacturing 1) Need to reduce variability using
process
Six Sigma or other similar
techniques
no requirement
No requirement
8.2.4
Monitoring and
measurement of product
ES test failures shall be the cause to stop
shipments. Ford shall be informed
All suspect must be reworked.
Test frequency requirements
shall be noted in the control plan and FMEA
Revisions to frequencies need STA approval
no requirement
No requirement
8.3.4 Customer Waiver
Approval is required before the use of non conforming or
changed process
Approval is required before the use of non
conforming or changed process
Approval is required before the use of
non conforming or changed process
QOPM 8.3.4
8.2.4.1 Layout Inspection
Shall be be performed annually and the measurements
shall be documented on the PPAP Dimensional Results
sheet. Reference AIAG PPAP Manual
No requirement
Same as Ford
QOPM 8.2.4.1
8.2.4.2 Appearance Items
Where processes or environmental could affect the
product the organization shall implement measures such
as Ford Global Craftmanship. This should be covered in
the CP and APQP reporting. Refer to FSP for further
details
No requirement
No requirement
8.3,8.5.2,8.5.3
Control of NC
product and correctve
action
Shall have systems in place to prevent shipping of non
conforming parts to any Ford company facility
Respond to Ford with 8D within 5 business days
Close out 8D within 10 days
Internal notification system
Communicate results and PPM's
Implement corrective actions
PRR system must be actioned on the GM GQTS
system on GMSupplypower
A written 8 step plan
shall be submitted for
corrective action
e-CIMS - at least two people at
each loc. must be trained in use
and reg. access the system
PSFD0270 to be incorporated
to effectively respond to e-CIMS
issues
Form No.
Approved:
QOPM 8.2.3.1
QOPM 8.2.4
No parts can be shipped to TSAM unless
Provisional or final approval has been granted
by TSAM QCE - see Sec 17 Pg 1
Judgement for colour must be evaluated as
per TSAM requirements - see sec 14 Pg 1 - 5
Respond to Quality Improvement Request
Continuous & preventive methods to be applied to (QIR) or QPR by duae date or as specified in
progress towards zero defect demand of customer the SQAM - see Sect 19
8D cause & effect taguchi type sytems must be
considered
QOPM 8.2.4.2
QOPM 8.5.2
