Best Practices & Priorities for Network Management Maximizing Network Uptime with Realtime Network Monitoring
Jim Frey VP Research, Network Management Enterprise Management Associates @jfrey80
Pat Cameron Director InterMapper
Matt Federoff CIO Vail, AZ School District
April 30, 2013
2013 Enterprise Management Associates, Inc.
Todays Presenters
Jim Frey Vice President of Research Jim has over 20 years of experience in the network management industry, developing, managing, marketing, and analyzing solutions across both enterprise and service provider sectors. At EMA, Jim is responsible for the Network Management practice area.
Pat Cameron - Director of Automation Technology Pats background in IT spans over 25 years and includes implementation planning, operations, and management. At InterMapper, Pat oversees customer relationships, gives technical product demonstrations for potential customers, and fields customer enhancement requests for our development team.
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Todays Presenters
Matt Federoff CIO, Vail AZ School District
Matt has been with Vail since 1999. Prior to Vail, Matt taught high school science for eight years. Matt was the 2005 Arizona Technology Director of the Year, and in 2007 was named one of the National School Board Association "20 to Watch in Technology."
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2013 Enterprise Management Associates, Inc.
Logistics for Todays Webinar
Questions
Log questions in the Q&A panel located on the lower right corner of your screen Questions will be addressed during the Q&A session of the event
Event recording
An archived version of the event recording will be available at www.enterprisemanagement.com
Event presentation
A PDF of the PowerPoint presentation will be available
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2013 Enterprise Management Associates, Inc.
Best Practices and Priorities for Network Management Maximizing Network Uptime with Realtime Network Monitoring
Jim Frey VP Research, Network Management Enterprise Management Associates @jfrey80
April 30, 2013
2013 Enterprise Management Associates, Inc.
Agenda
Priorities in Network Management InterMapper: An Introduction InterMapper: In Practice A Case Study Five Best Practices for Better Network Management
Integrated Approaches
Automation Visualization Facilitated Workflows Collaboration
Wrap-up/Takeaways Q&A
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2013 Enterprise Management Associates, Inc.
Priorities in Network Management
2013 Enterprise Management Associates, Inc.
Essentials for Network Management: Visibility and Control Job #1: Keep network up and running
Continuous Availability: Little or no unplanned downtime Continuous Performance: Minimal degradations
Requires.
Clear and Current Visual Status
Facilitated Rapid Response
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2013 Enterprise Management Associates, Inc.
4 Cs of Business/Org Initiatives: Cost, Compliance, Consolidation, Collaboration
Which of the following business/organizational initiatives are driving current priorities in monitoring/managing networks and networked application performance?
Feb 2012 (Select All)
Operational savings initiatives to cut costs Compliance initiatives Organizational consolidation, reductions Improved global collaboration Mergers and acquisitions Outsourcing New (branch) offices, geographic growth Change in organizational direction Change in senior executive leadership Other (Please specify)
Sample Size = 162
Jul 2008 (Top One Only)
65% Operational savings initiatives to cut costs Compliance initiatives Organizational consolidation, reductions Improved global collaboration New (branch) offices, geographic growth Change in organizational direction Other (Please specify) Mergers and acquisitions Change in senior executive leadership 0% 18% 36%
46% 41% 38% 35% 31% 28% 24%
10%
9% 9% 6% 6% 4% 2% 10% 20% 30% 40%
15%
1% 0% 20% 40% 60% 80%
Sample Size = 180
2013 Enterprise Management Associates, Inc.
Drivers for Visibility and Control in Network Management
Networking team held responsible for.
Network Availability Network Performance Application performance Cloud Service performance
VoIP, Video performance
Virtual Desktop / VDI performance
Issue Impact increasing
Risk Tolerance decreasing
Network Management must evolve:
From Siloed to Integrated From Network-only to App-aware From Chaos to Control From Reactive to Proactive
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The Call for Integration Research Results
Which of the following strategies does your organization most prefer to follow in acquiring and deploying network management products?
37% 35%
Fully integrated multi-function platforms 15% 18% 24% 20% 17% 16% 17% 15% 8% 11% 15% 10% 0% Less than 1,000
EMA Network Management Megatrends, Feb 2012 n=162
42%
Tightly integrated best-of-suite from a single vendor Loosely integrated best-of-breed from multiple vendors Loosely integrated best-of-suite from a single vendor Standalone best-of-breed from multiple vendors
10%
20%
30%
40%
50%
1,000 - 9,999
10,000 or more
2013 Enterprise Management Associates, Inc.
# Employees
Balancing Top Feature Needs: Technical Users vs. Execs
Which network management features would you consider most important as part of your organizations operational or architectural requirements?
Staff 1. Ability to scale up gracefully 2. Log File analysis 3. Support for multiple users/operators 4. Application awareness 5. Support for multiple management data sources 6. Flexible Reporting
Executives 1. Flexible Reporting 2. Support for virtual server environments
3. Support for multiple management data sources
4. Ability to scale up gracefully 5. Support for multiple users/operators 6. Application awareness
Sample Size = 162, Feb 2012
InterMapper: An Introduction
2013 Enterprise Management Associates, Inc.
InterMapper
InterMapper suite of network monitoring, mapping and alerting software
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2013 Enterprise Management Associates, Inc.
InterMapper
InterMapper suite of network monitoring, mapping and alerting software
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2013 Enterprise Management Associates, Inc.
InterMapper
InterMapper suite of network monitoring, mapping and alerting software
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2013 Enterprise Management Associates, Inc.
InterMapper
InterMapper suite of network monitoring, mapping and alerting software
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2013 Enterprise Management Associates, Inc.
InterMapper
InterMapper suite of network monitoring, mapping and alerting software
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2013 Enterprise Management Associates, Inc.
InterMapper
Alerts thresholds, colors, email
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2013 Enterprise Management Associates, Inc.
InterMapper: A Case Study
2012 Enterprise Management Associates, Inc.
Intermapper in Vail
Matt Federoff Chief Information Officer Vail School District
About Vail School District
Vail, Arizona (20 miles south of Tucson)
Fastest growing school district in AZ 18 sites, 4000 computers (70% Mac)
Integrated Data/IP Telephony Network
Text
What I see from my desk
Empire High School
Opened Fall of 2005
850 students
All laptops, no textbooks
First school in the world designed from the ground up for one-to-one instruction
Empire High School
Empire High School
Cisco Aironet 1230 Access Points
How many users on each AP?
Thank you!
[email protected] @federoffm
Five Best Practices for Better Network Management
2012 Enterprise Management Associates, Inc.
Best Practice #1: Integrated Approaches
What it means
Bringing multiple management data sets together Bringing multiple management functions Sharing network management data with external systems
Why its important
Faster recognition of issues Faster diagnostic workflows Shorter MTTR (Respond/Repair)
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Best Practice #1: Integrated Approaches
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Best Practice #1: Integrated Approaches
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2013 Enterprise Management Associates, Inc.
Best Practice #1: Integrated Approaches
Servers
HTTP FTP
Network Devices
Apple Cisco
LDAP
Mail Disk Usage Memory Usage Load over time
Juniper
UPS
On battery
Temperature
Replacement status
Service Monitors
Wireless Splunk
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2010 Enterprise Management Associates, Inc.
Best Practice #2: Automation
What it means
Autodiscovery recognizing/adapting to changes Maintaining L2/L3 relationship accuracy Applying standard or customized monitoring
templates
Gathering/presenting contextual data when
troubleshooting issues
Taking scripted actions when certain situations
arise
Why its important
Stretching human resources Keeping up with change Improved accuracy of network management
practices
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2013 Enterprise Management Associates, Inc.
Best Practice #2: Automation
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Best Practice #2: Automation
40
Best Practice #2: Automation
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2013 Enterprise Management Associates, Inc.
Best Practice #2: Automation
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2013 Enterprise Management Associates, Inc.
Best Practice #3: Visualization
What it means
Clear mapping of network topology, both logical and physical Visualization of traffic flows Graphic representation of management metrics and measurements
Why its important
Better understanding of relationships Improved awareness of incident impact At-a-glance incident isolation
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Best Practice #3: Visualization
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2013 Enterprise Management Associates, Inc.
Best Practice #3: Visualization
InterMapper suite of network monitoring, mapping and alerting software
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2013 Enterprise Management Associates, Inc.
Best Practice #3: Visualization
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2013 Enterprise Management Associates, Inc.
Best Practice #3: Visualization
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Best Practice #3: Visualization
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2013 Enterprise Management Associates, Inc.
Best Practice #4: Facilitated Workflows
What it means
Easy traversal of multi-layered maps and models Smooth traversal between high level views and underlying details Customizable alerts/alarms, with contextual drill-downs Ability to easily organize management views/data to establish 360
degree view
Why its important
Faster navigation of complex data
More accurate investigations & actions
Quicker diagnostic processes Faster MTTRepair
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2013 Enterprise Management Associates, Inc.
Best Practice #4: Facilitated Workflows
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2013 Enterprise Management Associates, Inc.
Best Practice #4: Facilitated Workflows
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2013 Enterprise Management Associates, Inc.
Best Practice #4: Facilitated Workflows
Notification Options
Thresholds
Up/Down Packet loss Response Time Interface errors Short-term packet loss
Notification Lists
Email
SMS Splunk Command
Escalation
Delay Repeat
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Best Practice #5: Collaboration
What it means
Flexible console/dashboard
configurations
Flexible reporting Support for multiple user/operator roles Ability to export key information (events,
alarms, data) to external systems
Why its important
Clear communications are the essence
of efficiency!
Fast forward beyond finger pointing to
working the issue
Paves path towards long-term
systemic/service-oriented practices
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2013 Enterprise Management Associates, Inc.
Best Practice #5: Collaboration
Map configuration
Autodiscovery Manual Import
Reporting
PostgreSQL Database Retention Policies Export Map Data
Map Access
User IP Range
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2013 Enterprise Management Associates, Inc.
Wrap-Up
2012 Enterprise Management Associates, Inc.
EMA Key Takeaways
Network management tools are there to provide visibility and control Take advantage of Visualization, Facilitated Workflows, and Collaboration to get the initial edge Leverage Integration and Automation to get extra mileage and results
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2013 Enterprise Management Associates, Inc.
Q&A Please Log Questions in the Q&A Panel
For more information on InterMapper, please visit: http://www.intermapper.com/
Get InterMapper White Papers at: http://www.intermapper.com/resources/whitepapers.aspx
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2013 Enterprise Management Associates, Inc.
