FOR CITIZEN EMPOWERMENT

National Informatics Centre

A premier ICT Organisation of Government of India ..+ ==. =. |+c. .;=|| =+=
.-| ==.-+.= =-
Patron
Dr. B.K. Gairola
Director General, NIC
Advisor
Dr. Y.K. Sharma
Deputy Director General, NIC
Editorial Committee
Dr. Shefali S. Dash Editor-in-Chief
A. Venkatesan
B.V. Sarma
Neeta Verma
D.C. Mishra
Shalini Mathrani
I.P.S. Sethi
M.K. Mishra
Vinay Thakur
Chayan Kanti Dhar
Mala Mittal
Mohan Das
Design & Layout
A.K. Aggarwal
Print & Circulation
Anita Arora
Published by :
National Informatics Centre, Department of Electronics & Information Technology, M/o Communications & InformaticsTechnology, Govt. of India
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Preface
NIC has spearheaded majority of e-Governance programmes in the country and
commendable work has been done in Land Records, Education, Health, Rural Development
and Transport sectors. Time has come now to bring in digital inclusion by extending these
services to rural population. This will be possible by improving connectivity, content (local
content based on local language), building Human Capacities and Sustainability..
Another major role envisaged for NIC relates to managing of e-Governance infrastructure set
up under various government initiatives across the country. NIC is engaged in supporting the
states to manage the state level e-Governance Infrastructure such as State Data Centers,
State Wide Area Networks & State Portals. Setting up of a broadband backbone to facilitate
delivery of e-services to the common man located in the remotest part of the country in a
seamless and integrated manner is another priority area.
This compendium presents the details of Nationwide Common ICT Infrastructure to
support e-Governance services to the citizen, Products and Solutions designed to address
e-Governance Initiatives, Major e-Governance Projects, State/UT Informatics Support and
district level services rendered at the grassroots level. It endeavors to create a
comprehensive picture of the contribution of NIC in the area of e-Governance initiatives for
citizen empowerment. It is hoped that this knowledge base will be used as a tool to ensure
that the benefits of ICT are percolated to every citizen. One of the objectives of the
compendium is that government organizations within the country as well as governments
of other countries may use the lessons learnt to create similar success stories without the
necessity of reinvention.
Acknowledgements
The Editorial Committee is grateful to Dr. B.K. Gairola, Director General, National
Informatics Centre for his valuable direction and guidance during the preparation of this
compendium. The committee sincerely acknowledges the visionary inputs provided by
Dr. Y.K. Sharma, Deputy Director General, NIC, for developing the framework of the document.
We are indebted to the entire NIC community for their support and contribution towards
the content of this compendium. We are also thankful to the Project Coordinators, State
Informatics Officers and District Informatics Officers for providing details of projects and
applications. Last but not the least, we thank Ms. Neena Jhol and other support staff for their
Editorial Committee
painstaking efforts in typing the manuscript.
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C O N T E N T S
1 INTRODUCTION 1
2 ICT INFRASTRUCTURE & SERVICES 5
2.1 National Level 6
2.2 State Level 18
2.3 District Level 19
3 PRODUCTS & SOLUTIONS 21
3.1 Agricultural Marketing Information Systems Network (AGMARKNET) 22
3.2 Bhu-naksha 22
3.3 Cooperative Core Banking Solution (CCBS) 23
3.4 CollabCAD 24
3.5 CollabLand 25
3.6 Digital Archiving and Management 26
3.7 e-Granthalaya - Digital Agenda for Automation and Networking of Libraries 27
3.8 Election Automation System (ELECON) 27
3.9 e-Lekha 27
3.10 e-Hospital 28
3.11 e-Payroll (CompDDO) 29
3.12 e-Office 30
3.13 Government e-Procurement System of NIC (GePNIC) 30
3.14 Instant Money Order (iMO) 31
3.15 National Portal of India 32
3.16 NREGASoft 32
3.17 Online Admission Counseling System 33
3.18 Online Scholarship Management System (OSMS) 33
3.19 PlanPlus 34
3.20 Panchayati Raj Institution Accounting Software (PRIASoft) 34
3.21 National Panchayat Portal (NPP) 35
3.22 Area Profiler for Panchayat 35
3.23 Sarathi / Vahan 36
3.24 TreasuryNET 36
3.25 Virtual Post Office (ePost Office) 37
3.26 Value Added Tax (VAT) Soft 37
4 NATIONAL e-GOVERNANCE PROJECTS 41
4.1 Advertisement Automation System for DAVP 42
4.2 Agricultural Informatics and Communication Network (AGRISNET) 43
4.3 Agricultural Schemes Monitoring Management Information Systems 43
4.4 AWAASSoft for Indira Awaas Yojana 43
4.5 Census of Minor Irrigation 44
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4.6 Centralised Public Grievance Redress And Monitoring System (CPGRAMS) 44
4.7 Centralised Web Based Port Community System (PCS) 45
4.8 Common Integrated Police Application (CIPA) 45
4.9 Communication Plan For Election Tracking (ComET) 46
4.10 Community Information Centres (CICs) Project 47
4.11 Computerisation of Central Government Health Scheme Dispensaries 48
4.12 Computerisation of Central Herd Registration Scheme (CHRS) 48
4.13 Computerisation of Agriculture Census and Input Survey 48
4.14 Computerisation of 18th Livestock Census 2007 49
4.15 Computerised Registration of Pesticides 49
4.16 Computerisation and Networking of Consumer Forums (CONFONET) 49
4.17 Crop Production Statistics (CPS) Information System 50
4.18 DACNET 50
4.19 Data Analysis Systems for Evaluation of Flagship Programmes 50
4.20 DISNIC-PLAN Project 51
4.21 e-Courts Project 51
4.22 Electronic Post (ePost) 51
4.23 e-Panchayat Mission Mode Project 52
4.24 Employees Provident Fund Organisation (EPFO) Project 52
4.25 Exam Results through Internet 54
4.26 Forest Rights Monitoring System 54
4.27 ICT for Indian Judiciary 54
4.28 ICT System for National Bamboo Mission 55
4.29 Immigration, Visa, Foreigners Registration & Tracking (IVFRT) System 55
4.30 India Image 56
4.31 Integrated Management Information System (IMIS) for Rural Water Sector 57
4.32 Integrated Disease Surveillance Project 57
4.33 Integrated Information System for Food Grains Management 58
4.34 Integrated Voice Response System (IVRS) 58
4.35 Indian Customs EDI System (ICES) 59
4.36 Land Use Statistics (LUS) Information System 59
4.37 Limited Liability Partnership Act Project 60
4.38 MIS for Preparedness, Control and Containment of Avian Influenza 60
4.39 MIS on Integrated Action Plan for Selected Tribal & Backward Districts 60
4.40 Monitoring of Projects submitted to EFC (MIS-EFC) 60
4.41 National Animal Disease Reporting System (NADRS) Project 61
4.42 National Employment Service Project 61
4.43 National Horticulture Mission 62
4.44 National Land Records Modernisation Programme (NLRMP) 62
4.45 National Social Assistance Programme (NSAP) MIS 63
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4.46 NIKSHAY - Prevention & Monitoring of Tuberculosis in India 64
4.47 Nirmal Gram Puraskar Online System 64
4.48 Official Language Portal 65
4.49 Online System for Allotment of All-India Quota of Medical/Dental Seats 65
4.50 Overseas Citizenship of India (OCI) 66
4.51 Online Monitoring System for the Total Sanitation Campaign (TSC) 66
4.52 Pension Authorisation, Retrieval and Accounting System (PARAS) 67
4.53 Passport Issuance System 67
4.54 Pensioner's Portal for Government Servants 68
4.55 Pest Disease Monitoring Information System (PDMIS) 69
4.56 Plant Quarantine Information System (PQIS) 69
4.57 Postal Accounts Current System (PACS) 69
4.58 Postal Life Insurance Soft (PLISoft) 70
4.59 Project Arrow 71
4.60 Public Distribution System (PDS) Computerization 71
4.61 Registration And Licensing of Fishing Crafts (ReALCraft) 72
4.62 Retail Prices Monitoring System 72
4.63 Rural Consumer Price Index (CPI-Rural) 72
4.64 Sea Port Project 73
4.65 Seednet India Portal 73
4.66 Smart Card Based Public Distribution System 74
4.67 Swarnjayanti Gram Swarozgar Yojana (SGSY)-MIS 74
4.68 Telecom Commercial Communications Customer Preference Portal 75
4.69 Waqf Management System of India (WAMSI) 76
5 RESEARCH AND DEVELOPMENT 81
5.1 Biometrics & Biocode for Land Records 82
5.2. Secure Service Delivery through Digital Signature 82
5.3 SCOSTA Standards for Smart Card 82
5.4 Mobile Technologies for e-Governance Applications 83
6 e-GOVERNANCE IN STATES 85
6.1 Andaman & Nicobar Islands 86
6.2 Andhra Pradesh 87
6.3 Arunachal Pradesh 90
6.4 Assam 91
6.5 Bihar 93
6.6 Chandigarh 96
6.7 Chhattisgarh 98
6.8 Daman & Diu 102
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6.9 Delhi 103
6.10 Dadra & Nagar Haveli 105
6.11 Goa 106
6.12 Gujarat 108
6.13 Haryana 113
6.14 Himachal Pradesh 116
6.15 Jammu & Kashmir 119
6.16 Jharkhand 120
6.17 Karnataka 122
6.18 Kerala 126
6.19 Lakshadweep 129
6.20 Madhya Pradesh 131
6.21 Maharashtra 135
6.22 Manipur 138
6.23 Meghalaya 139
6.24 Mizoram 143
6.25 Nagaland 144
6.26 Odisha 146
6.27 Puducherry 149
6.28 Punjab 151
6.29 Rajasthan 154
6.30 Sikkim 156
6.31 Tamilnadu 157
6.32 Tripura 160
6.33 Uttar Pradesh 163
6.34 Uttarakhand 167
6.35 West Bengal 169
7 DISTRICT LEVEL SERVICES 173
7.1 Core Services 174
7.2 Service Delivery 176
8 NATIONAL INFORMATICS CENTRE SERVICES INC. 183
8.1 NICSI Advantage 184
8.2 Service Offerings for Business Advancement 184
8.3 Key Projects and Customers 185
9 AWARDS 187
9.1 National Projects 188
9.2 State Projects 189
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INTRODUCTION
C H A P T E R
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National Informatics Centre (NIC) was established in 1976,
and has since emerged as a "prime builder" of e-Government/
e-Governance applications up to grassroots level as well as a
promoter of digital opportunities for sustainable development.
NIC, through its ICT Network, "NICNET", has institutional
linkages with all the Ministries /Departments of the Central
Government, 35 State Governments/ Union Territories, and
about 625 District administrations of India. NIC has been
instrumental in steering e-Government/
e-Governance applications in government ministries/
departments at the Centre, States, Districts and Blocks,
facilitating improvement in government services, wider
transparency, promoting decentralized planning and
management, resulting in better efficiency and accountability
to the people of India.
"Informatics-led-development" programme of the government
has been spearheaded by NIC to derive competitive advantage
by implementing ICT applications in social & public
administration which is discernable from the following major
activities:
Setting up of ICT Infrastructure
Implementation of National and State Level e-Governance
Projects
Products and Services
Consultancy to the government departments
Research and Development
Capacity Building
During the last three decades, NIC has implemented many
"network centric" application software for Programme
implementation in various ministries and departments, using
state-of-the-technology software tools. During 1980s and early
part of 1990s, the policy thrust was on creating "Management
Information System (MIS)" and "Decision Support System
(DSS)" for development , planning and responsive
administration in governments which led to the genesis of
present day "e-Governance" / "e-Government". "Bridging the
Digital Divide", "Social and Financial Inclusion through ICT" and
"Reaching- the-Unreached" concepts were tried and made
operational in the late nineties. NIC has vast expertise and
experience in the design, development and operationalisation of
various e-Government projects in the areas of Public
Administration and Governance like Agriculture & Food, Animal
Husbandry, Fisheries, Forestry & Environment, Industry, Health,
Education, Budget and Treasury, Fiscal Resources, Transport,
Water Resources, Court Management, Rural Development,
Land Records and Property registration, Culture & Tourism,
Import & Exports facilitation, Social Welfare Services, Micro-
level Planning, etc. With increasing awareness leading to
demand and availability of ICT infrastructure with better
capacities and programme framework, the governance space in
the country witnessed a new round of projects and products,
covering the entire spectrum of e-Governance including G2C,
G2B, G2G, with emphasis on service delivery.
This document presents the details of Nationwide Common ICT
Infrastructure to support e-Governance services to the citizen,
Products and Solutions designed to address e-Governance
Initiatives, Major e-Governance Projects, State/UT Informatics
Support and district level services rendered.
NIC has set up state-of-the-art ICT infrastructure consisting of
National and state Data Centres to manage the information
systems and websites of Central Ministries/Departments,
Disaster Recovery Centres, Network Operations facility to
manage heterogeneous networks spread across Bhawans,
States and Districts, Certifying Authority, Video-Conferencing
and capacity building across the country. National Knowledge
Network (NKN) has been set up to connect
institutions/organizations carrying out research and
development, Higher Education and Governance with speed of
the order of multi Gigabits per second. Further, State
Government secretariats are connected to the Central
Government by very high speed links on Optical Fibre Cable
(OFC). Districts are connected to respective State capitals
through leased lines.
The chapter on Products and Solutions describes various
initiatives like Government eProcurement System(GePNIC),
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Office Management Software (eOffice), Hospital Management
System (eHospital), Government Financial Accounting
Information System (eLekha), etc. which are replicable in
various Government organizations.
As NIC is supporting a majority of the mission mode
e-Governance projects, the chapter on National e-Governance
Projects lists the of details of these projects namely National
Land Records Modernization Programme (NLRMP), Transport
and National Registry, Treasury Computerisation, VAT, MG-
NREGA, India-Portal, e-Courts, Postal Life Insurance, etc. NIC
also lays framework and designs systems for online monitoring
of almost all central government schemes like Integrated
Watershed Management (IWMP), IAY, SGSY, NSAP, BRGF,
Schedule Tribes and other Traditional Forest Dwellers Act etc.
The chapter on e-Governance in States enumerates the
details of ICT support being provided in the States / UTs
by NIC. Separate chapter on District Level Services has
been included to enumerate the citizen centric services
which are rendered electronically at the district level.
The list includes different types of certificates such as
Income Certificate, Caste Certificate, and Residence
Certi fi cate etc. al ong wi th other servi ces l i ke
Scholarship portals, permits, passes, licenses to name
a few.
In executing all these activities, NIC has been given
recognition in terms of awards and accolades in
International as well as National levels, which are listed in
the last chapter.
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2.1 National Level
2.1.1 NIC Network (NICNET)
NICNET is a Nationwide computer and communication network
of NIC, utilizes state-of-the art network technologies to provide
connectivity to Central Government Ministries/Departments and
all 35 States/UTs and 616 Districts of India. This high bandwidth
network forms the backbone in the country to support e-
governance initiatives in various sectors and plays a pivotal role
in decentralized planning, improvement in Government
services, wider transparency of national and local Governments
and improving their accountability to the citizens.
NICNET utilizes variety of technologies including terrestrial,
wireless and VSAT networking to provide connectivity across
the country and is now extending to the grassroots level. Mode
of connectivity is decided based on suitability depending on
factors such as user requirement and terrain. State Wide Area
Networks (SWAN) in a number of states is also being integrated
with NICNET. Wireless Metropolitan Area Network (MANs) and
Local Area Networks (LAN) have also been established in
various government organizations to access NICNET services.
State government secretariats are connected to the Central
government by very high speed links on Optical Fibre Cable (OFC).
All Districts are connected to respective state capitals through
leased lines. 550 Districts have 34 mbps WAN connectivity from
their respective state capitals. These are also equipped with
Channelised STM-1 for aggregating various other departments/
organizations at district level. Leased circuit connectivity has been
provided to 1318 Post Office across the country. Over 50,000
nodes of Local Area Networks in Central Government offices and
State Government Secretariats are operational including 6500
nodes in NE States. The Integrated Network Operations Centre
(INOC) at Delhi manages and monitors all NIC Centres in States,
Districts & Bhawans. INOC has been equipped with a Video Wall
for effective monitoring of the network services. Facility
Management Services are provided at NIC HQ, States, Districts
and Bhawans to extend effective NICNET services.
2.1.2 National Data Centres (NDCs)
NIC has setup National Data Centres at Delhi, Hyderabad
and Pune which provide shared hosting and co-location
facilities to the Government all over India. Besides this, mini
Data Centres are also operational in all NIC State Centres to
cater to the e-governance requirements at the state level. The
Internet Data Centre (IDC) located in the NIC office at Delhi is
equipped with more than 450 servers, 500 TB storage
infrastructure and high speed network connectivity. The Data
Centre has got ISO/ IEC 27001:2005 ISMS (Information
Security Management System) certification. The Storage
Capacity is regularly increased to meet the growing demands
and providing online backup for critical applications. The
National Data Centre at Hyderabad has about 100 racks and
800 TB of storage. The Disaster Recovery site at NIC
Hyderabad is connected to IDC, Delhi and some of the State
Data Centres for continuity of services in case of disaster.
The National Data Centre at Pune is built over 10,000 square
feet. This Centre was commissioned in March 2010 and has
137 Server Racks and 400 TB of storage. This centre is also
acting as Disaster recovery site for some of the State Centers
and organizations. Server virtualization has been
implemented for some of the web applications.
NIC has recently setup a state-of-the-art Tier 3 Data Centre
at Delhi to provide services to various e-Governance
initiatives undertaken by Government of India. It will also
provide Disaster Recovery facilities for few State Data
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For further details, please contact:
[email protected], [email protected]
Network Operations Centre, National Data Centre, Shastri Park, New Delhi
ICT INFRASTRUCTURE AND SERVICES
Centres and other NIC National Data Centres. The centre is
built over an area of 30,000 sq. ft. with over 400 racks.
2.1.3 National Knowledge Network (NKN)
The NKN (http://nkn.nic.in) is a state-of-the-art multi-gigabit pan-
India network for providing a unified high speed network
backbone for all knowledge related institutions in the country.
The purpose of such a knowledge network goes to the very core
of the country's quest for building quality institutions with
requisite research facilities and creating a pool of highly trained
professionals. The NKN will enable scientists, researchers and
students from different backgrounds and diverse geographies to
work closely for advancing human development in critical
areas. In the initial phase of implementation, a core backbone
consisting of 18 Points of Presence has been established with
2.5 Gbps capacity. 774 Institutes have been connected to NKN
and 66 virtual classrooms have been setup at mentoring and
mentored IITs and other institutes. MoU has been signed with
service providers i.e. BSNL, Railtel, PGCIL & MTNL to ensure
connectivity for the high speed backbone within the country.
Trans Eurasia Information Network link (TEIN3) has been
integrated with NKN for providing international connectivity for
global collaborative research. MoU has been signed between
GLORIAD (The Global ring network for advanced applications
development), NKN and Tata Institute of Fundamental
Research (TIFR). A local ring connecting NIPGR, NIPFP,
ICGEB, IUAC, NII, and IIMC with JNU has been established.
Network Sanitation Lab is being setup at IIT Bombay, for
sanitization of network equipment to be deployed in NKN.
NKN network is designed with the aim of providing highest level
of availability and scalability, robust & reliable connectivity and
best bandwidth capacity. For NKN, various National Long
Distance Carriers (NLDs) have provided 1Gbps / 2.5Gbps
capacity links which can be self healed. Further, the NLDs are in
process of upgrading (using DWDM) to 10Gbps or more
connectivity. NKN is a platform for delivering effective distance
education where teachers and students can interact in real time.
This is especially significant in India where access to education
is limited by factors such as geography, lack of infrastructure
facilities etc. The network enables co-sharing of information such
as classroom lectures, presentations and handouts among
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For further details, please contact:
[email protected], [email protected]
http://nkn.in
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different institutions. NKN enables collaboration among
researchers from different educational networks like GLORIAD,
TEIN3, GARUDA, CERN etc. It also enables sharing of scientific
databases and remote access to advanced research facilities
NKN has the capability to handle high bandwidth with low
latency with a provision overlay grid computing. Some of the
grid based applications are climate change/global warming,
science projects like Large Hadron Collider (LHC) and ITER.
The Garuda Grid has enhanced its power and stability by
migrating to NKN. The Virtual Library will enable sharing of
journals, books and research papers across different
institutions. The network enables a large number of institutions
to access high-performance computing to conduct advanced
research in areas such as weather monitoring, earthquake
engineering and other computationally intensive fields. NKN
provides a test-bed for testing and validation of services before
they are made available to the production network. The network
will provide high speed backbone connectivity for e-governance
infrastructure such as data centres at the national and state
levels, and networks (SWANs).
2.1.4 Business Intellegence (BI) Services
NIC is providing services in the area of business intelligence
solution to users across the government. The ultimate goal of
Business Intelligence (BI) is to provide people with access to the
information along with analytical facilities so as to extract
knowledge from the vast information base. This enables them to
make better decisions, share insights with others, collaborate
throughout the organization, and, ultimately, improve its bottom
line. The BI system can help to provide insight into the vast
government data through an integrated, centrally managed, and
trusted data source and BI provides with the reporting and
analysis tools and technologies to capture both structured and
unstructured information. A BI System on Foreign Tourists
Arrival and Departure has been developed and implemented for
the benefit of Ministry of Tourism. A BI system on Central
Government Health Scheme is being extensively used by the
CGHS wing of Health Ministry. A Proof of Concept was
developed and demonstrated to Planning Commission for
Bharat Nirman Projects catering to the Left Wing Extremists
affected districts. Proof of Concept was also developed on
Mother and Child Tracking system for the Ministry of Health and
Family Welfare.
2.1.5 Cyber Security
NIC provides necessary security for network, servers,
applications and client systems by introducing security
appliances at the critical network segments of NICNET using
network firewalls, Intrusion Detection Systems/Intrusion
Prevention Systems, Application Firewalls etc. Additionally,
work is being done in the areas of Formulation of NICNET
Security Policies, Restructuring of the network, Patch
Management, Anti-virus Services, Secure Communication
Establishment using VPN/SSL, Scanning of servers for
vulnerabilities and hardening, Security Auditing of networks
and applications, Log analysis, Security Incident monitoring,
Analysis and Response, Development of PKI enabled
applications, etc. NIC has formulated and circulated Cyber
Security Policies, guidelines and SOPs for Government
offices/ministries.
2.1.6 Satellite Communication Services
NICNET VSAT Network is a satellite based network across the
country. NIC is providing Data & Video Conferencing services
on this network. This network is used widely for various G2G,
G2C application delivery across the country. NICNET has the
largest Video Conferencing in India and is also providing
Videoconferencing services to many Central and State Government
Ministries/Departments. NICNET DVB Broadband/DAMA VSATs
have been deployed in all the districts of India. NIC has established
Disaster Recovery Center at NIC Hyderabad to enable the
continuity of VSAT operations at user's premises whenever
there is a failure at Delhi.
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
ICT INFRASTRUCTURE AND SERVICES
NIC is in the process of providing broadband connectivity to
2500 Common Service Centres using VSATs in the North
Eastern and inaccessible regions of the country. These Centres
are to be used for delivering e-Gov services to the citizen. NIC
is also in the process of providing satellite based reliable
communication to National Disaster Response Force (NDRF)
Battalions using transportable/quick deployable VSATS which
can be carried to the disaster sites to set up Emergency
Operation Centers.
The rapid growth and vast expansion of the Satellite network led
to a need to put in place tools to monitor and evaluate network
performance. These tools allow users to check availability and
data usage of each VSAT on a daily basis, view the current
online status of the VSAT at any moment in time as well as
graphically view the details of the throughput of a VSAT. A
number of diagrams and graphs of the overview of the entire
network as well as summaries for important projects have been
provided. The representations are constantly evolving based on
feedback from users and to meet new requirements. For an
efficient handling of complaint calls from remote VSAT users, a
Complaint Management System has been developed. A remote
user can lodge a complaint for his/her VSAT by mailing to
helpdesk ([email protected]) or by making a call to the toll free
number 1800112489. A complaint ticket is then auto generated
which is then sent to the user's registered mail id and the
registered mobile number as an SMS.
2.1.7 Messaging Services
A comprehensive web based Messaging Service
(http://mail.nic.in and http://mail.gov.in) has been extended to all
the Ministries and Departments of Govt of India, including the
offices of the President , Prime Minister of India and critical
offices like Ministry of External Affairs. During 2009-10, a
Disaster Recovery site had been set up for this service at
National Data Centre, Hyderabad. Presently, the number of
accounts is over 3.5 lakhs. NIC is currently in the process of
upgrading the messaging services by introducing advanced
features like OTP/Audio and Video and the new service is
expected to be launched by Sept 2012.
The Disaster recovery setup was made fully operational in
2010-11. As part of ensuring business continuity 8 DR drills
are carried out each year. During the year 2010-11, NIC
consolidated all its messaging domains across India into a
single domain i.e. [email protected]. At present, it gives
messaging cover to over 450 virtual domains. In addition to
virtual domains, NIC also offers userids with the domain
[email protected] .
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Data transferred by the site MGHS002 (Mawkynrew) of Meghalaya for May 2012

NICNET VSAT Architecture

For further details, please contact:
[email protected]
Satellite Communication Services
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In addition to core messaging, NIC also provides distribution list,
SMTP gateway services and single source authentication as
part of its messaging framework. Over 500 applications are
integrated with the authentication server in NICNET. A very
large number of these applications are part of the critical
e-Governance framework of Govt of India.
2.1.8 SMS Gateway Services
NIC has setup a SMS gateway with the objective to integrate the
various applications hosted by NIC through the SMS gateway
for alerts and updates. SMS gateway is being used heavily for
a variety of applications and messaging services. In many
applications it is being used to populate the database. The
system will soon become one of the key resources for various
applications and a mode for data dissemination across Govt of
India.The roadmap of this service includes deploying a secure
SMS agent for secure transactions. In 2012-13, the service
would be enhanced to provide voice SMS, international access,
missed call service etc. NIC has configured a replica of the
setup in Delhi at Hyderabad as part of its Business continuity
plan and DR.
Since its launch in May 2010, over 400 applications are
integrated with this gateway and over 3 Cr SMS are being sent
per month.
2.1.9 Certifying Authority
A Certifying Authority (CA) is a trusted third party or an entity
that has been granted license by the Controller of Certifying
Authorities (CCA), the Apex Regulatory body for Certifying
Authorities in the country, to validate identities and issue Digital
Signature Certificates. NIC has established the Certifying
Authority (NICCA) at NICHQ in May, 2003, which consists of
state-of-the-art secure infrastructure, with biometric sensors and
surveillance system of international standards.
Establishment of NICCA has vital implication in promoting e-
governance in the country, by building the 'trusted' digital
environment, in the usage of cyber space. E-mail services and
other documents transmitted over Internet can be used as valid
legal documents for its further processing, thus minimizing the
delays in transmission of documents among the decision
makers in the government. NICCA (http://nicca.nic.in) functions
as a trusted authority mainly in the G2G domain, for issuance of
Digital Signature Certificates (DSC). NICCA caters to the
following functions:
Identification of persons applying for Digital Signature
Certificate (DSC) through Registration Authority (RA).
Issuance of DSC.
Publication of DSCs and Certificate Revocation Lists
(CRL).
Maintenance of online Directory Services for DSCs
and CRLs.
Messaging Services in NIC
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]

Current Implementation of SMS service

ICT INFRASTRUCTURE AND SERVICES
A Digital Signature is analogous to the handwritten signatures
and provides the same level of Authenticity, Integrity and Non-
repudiation. Digital Signatures are created and verified using
Public Key Cryptography, which is based on the concept of a
unique key pair - Private Key and Public Key, generated by a
robust mathematical algorithm. The private key is used to
digitally sign a document and is securely held by the owner,
while the public key is made known to everyone for verifying the
digital signatures.
NICCA has been successful in proliferation of DSC usage in
many Central; State Government Departments and other Public
Sector/Autonomous Bodies. NICCA issues both Signing and
Encryption Certificates to various individuals and Organizations.
Certificates, issued by NICCA may be used for signing, secure-
email, encryption, SSL server, SSL Client, Time Stamping
Certificate, OCSP Signer Certificate, Smart Card Login, and
IPSec Certificate. Some of prominent Organizations/Projects,
which are using NICCA DSC and are serving the masses,
include DGS&D, DRDO, Ministry of Company Affairs(MCA21
project), Vehicle Registration/Licensing for transport
department, Bhoomi Project Karnataka, Department of Post,
REIC, Delhi High Court, Supreme Court of India etc. NICCA
issues all classes of certificates viz. Class I, Class -II and Class
III and more than 18000 DSCs (individual & device) have been
issued till date. NICCA is expanding its reach further and has
opened four Registration Authorities (RA) at the following
locations at NIC-RA, Bangalore, NIC-RA, Bhubneshwar, BARC-
RA, Trombay, Mumbai, ECIL-RA Hyderabad
Depending upon the requirement, more RAs are being planned,
for faster turnaround time in processing DSC requests. The
Disaster Recovery (DR) system is operational which enables
NICCA to recover and renew all critical business processes
using the Disaster Recovery site at Hyderabad. Three new
Registration Authorities have been established at NIC State
Centres in Assam, Andhra Pradesh and Chhattisgarh.
2.1.10 Web Services
NIC is extending comprehensive World Wide Web services
(http://webservices.nic.in) to Central and State Governments
Ministries & Departments in the areas of consultancy, web design
and development, web hosting, value added web services for
promotion of websites, enhancement of web sites & training.
Hosting infrastructure is being provided to a large number of e-
governance projects like CGHS, Panchayat Portal, Government
accounting, Exam Results Portal, Online Counseling to
Admission to various professional courses across the country.
NIC's wide range of hosting services start right from Shared
Hosting and Dedicated Servers to Co-located Servers and
Managed Hosting. Hosting solutions are available on a variety
of platforms such as Linux, Windows, and Solaris etc. NIC also
supports state-of-the-art web technologies and a variety of
databases on the servers. The hosting infrastructure includes a
large number of powerful performance tuned and secure
servers. Load balancing and clustering solutions are used to
effectively manage the heavy traffic on the websites during
peak-hours and to ensure a high degree of availability. A site
brought to NIC for hosting can be up on the server in less than
an hour's time. Developing a successful presence on the web
takes a combination of quality content, dynamic programming,
powerful graphics and very importantly, a carefully planned
promotion strategy. NIC helps in fine-tuning the site in such a
way that it gets a high ranking in various search engines. Sites
are also promoted through NIC's own portals such as 'India
Image' and "GOI- Directory " which attract a large number of
visitors everyday from all across the globe.
11
How a NICCA Issues Certificates
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
2.1.11 Guidelines for Indian Government
Websites
Guidelines for Indian Government Websites (GIGW)
(http://web.guidelines.gov.in) were developed with an objective
to make the Indian Government websites comply with the
essential pre-requisites of UUU Trilogy i.e.; Usable, User-
Centric and Universally Accessible. These guidelines are based
on International Standards as well as Information Technology
Act of India. The objective was to provide guidelines for
maintaining a consistent identity of the Indian Government
websites, allowing proper policies and disclaimers in place to
enhance the trust levels of the citizens, devising a structured
approach towards maintaining the quality and scope of content,
utilizing good design features to enhance the user experience
and above all confirming to effective management towards
website hosting and website promotion. The GIGW advocates
policies and guidelines for Indian Government Websites and
Portals, at any organizational level and belonging to both
Central Government as well as State/UT Governments for
making Government websites citizen centric and visitor friendly.
These Guidelines have received an overwhelming support from
all levels in the Government and have been included as in
integral part of the Central Secretariat Manual of Office
Procedures (CSMOP) by the Department of Administrative
Reforms & Public Grievances (DAR&PG), Government of India.
2.1.12 GOV.IN Domain Registration
As per the new Internet Domain Name Policy released by the
Department of Information Technology, NIC is the exclusive
registrar for GOV.IN country level Domain Registration. GOV.IN
has been reserved for registering domain names for all the
Government Departments/ Institutions/ Organizations at various
levels right from Central Government, States & UTs, Districts,
Blocks and Panchayats. NIC has also been providing Domain
Name Registration under NIC.IN as part of their Internet
services since 1995 and has around 8000 domain names
already registered. A majority of government ministries and
departments including State Governments and District
Administrations have registered their domains under NIC.IN
domain name. Now, these websites have to be hosted under
the 'GOV.IN' domain and NIC is providing this service free of
cost to its users. To facilitate the GOV.IN Domain Registration,
NIC has set up an exclusive web site (http://registry.gov.in). The
domain name registration polices, process and eligibility
requirements have also been published on the site. The site
also facilitates online registration of 'GOV.IN' Domain Names.
2.1.13 Webcast Services
With the advent of high end streaming media technology, the
concept of doing live/on-demand Webcast has gained
popularity like never before. Webcasting an event allows you to
extend the reach of your events to all corners of the world. At
NIC, it is ensured that the events get an optimum webcast with
flawless production quality. NIC's webcast service
(http://webcast.gov.in/) offers a turnkey solution for an event,
bringing onsite production, hosting, and streaming to millions of
online viewers. Various features include a webcast room with
state of art infrastructure at NICHQ and 15 more at state
capitals, MPEG2/MPEG4 media encoding engines used to
transmit live media from event venue to NIC webcast room at
broadband rate, latest Audio-Video capturing cards and
broadcast streaming servers, High speed Optical
Fiber/RF/Leased line/Satellite connections to the distributions
server, Archiving services for various events, User interaction
services, including Q & A session, customizing web interfaces,
and support slide transmission, web pages announcing
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
http://registry.gov.in
ICT INFRASTRUCTURE AND SERVICES
upcoming events, Webcast Management Software to support
various stages of webcast.
In an attempt to ensure universality, both the popular and
prevalent streaming media technologies viz. Real Network
Technology and Microsoft's Windows Media technology are
being fully supported by the state-of-the art media servers set
up by us. Live webcast services are being provided for various
programmes, events and conferences. Some of the events
webcast include Annual Republic Day Speeches and parade
from the Raj path, Independence Day Celebrations Electronics
and IT Exposition organized by the Department of Information
Technology, union budget speech and presentation in the
parliament.
2.1.14 e-Governance Standards
To ensure Interoperability among e-Governance
applications, Government of India has setup an institutional
mechanism for formulation of Standards through
collaborative efforts of stakeholders from DIT, NIC, STQC,
other Government Departments, Industry, Academia and
Public. Various Working groups and Expert committees have
been created for this purpose. NIC is playing a key role in
coordination and steering the standards formulation process
and also technical participation in preparation of Approach
papers, standards formulation, drafts review process and
POC.
Policy on Open Standards, Metadata and Data standard for
Person Identification & Land Region Codification, Biometric
Data Standards for Fingerprint and Face Images,
Interoperability Guidelines for Digital Signature Certificates,
Guidelines for usage of Digital Signature, Indian Languages
Encoding and Font standards, Quality Assurance Framework,
Conformity Assessment Requirements document, Information
Security Framework and Guidelines have been already
published on the portal (http://egovstandards.gov.in). Standards
for eForms design, Interoperability Framework for e-
Governance in India, Technical standards in Interoperability
areas are in the advanced stage of preparation.
2.1.15 Video Conferencing Services
Multipoint Video Conferencing (VC) services are provided over
NICNET from 631 existing studios spread across India. NIC has
deployed 41 Multipoint Control Units on NICNET and
approximately 8500 multisite conferences with total of more
than 1,80,000 site hours of VC Services were decentralized by
providing Multipoint Control Units to all states. Web based VC
services (http://vidcon.nic.in) were launched in Jan-2011. Any
user connected over NICNET or Internet can conduct high
definition quality VC in Point to point or multipoint conference
using their Laptop/PCs. Virtual Class Room was setup over
National Knowledge Network (NKN). Total 63 Virtual Class
Rooms have been constructed with latest state of art technology
at 15 IITs and 5 NIC Centers. Similar facilities have been setup
at 13 NITs, 5 IISERs, IISc, Chennai Mathematical Institute and
TIFR. Executive VC Systems (EVCS) network has been
extended to the office of Director General of Police (DGP) of all
states.
Executive VC Systems (EVCS) : Videoconferencing
technology has now moved out of conference rooms with
ISDN/VSAT connectivity, to desktops due to drastic reduction in
price of equipments and improvement in network infrastructure
and bandwidth capabilities. NIC has taken the step to shift from
group systems to desktop videoconferencing Systems by
introducing EVCSNET, i.e. EVCS on NICNET. EVCS is an
integrated system with 17" LCD display screen and a fixed
13
For further details, please contact:
[email protected]
http://webcast.gov.in
For further details, please contact:
[email protected], [email protected]
FOR CITIZEN EMPOWERMENT
camera with integrated microphone and speakers and is
suitable for conducting small meetings. EVCS is capable of
connecting VC sessions over IP up to 768 Kbps using H.264
video codec. It is interoperable with Group VC systems using
H.323 protocols and it has the capability to send and receive
computer presentations using H.239 standards. EVCS is
equipped with Advanced Encryption Standards (AES) to ensure
communications are confidential and secure. All the EVCS
Systems have been registered with a centralized gatekeeper
and their contact address book is being managed with Global
Directory Management service.
NIC officers in various Ministries, Departments, States, and
Union Territories have extended on-site training, documentation
and demonstration to Secretaries and their staff. This is used for
providing videoconferencing for Secretaries of GOI, Chief
Secretaries of States and UT & Planning Commission.
Department of Posts, Labour & Employment, Women & Child
Development, Drinking Water Supply, Coal, Border
Management and Home Affairs have also been connected
through EVCSNET from their respective offices.
2.1.16 Integrated Network Operations
Integrated Network Operations Centre (iNOC)
(http://inoc.nic.in/) is responsible for the constant monitoring &
troubleshooting of network devices to ensure round the clock
management of NICNET. The iNOC team specializes in
technical issues relating to network and guarantees a fast
response time to all critical issues. Contactable by phone, fax or
email 24 hours a day, all year round, for emergency cover and
support, the team is geared up to significantly to enhance
NICNET services. Sophisticated alarm tools prioritize network
related issues to ensure quick repair times. Scheduling of
planned intervention and management of planned outages of
the system, tending to basic daily network operation, fault
handling and responding to customer queries are all tasks
carried out by iNOC.
2.1.17 Open Technology Centre
Open Technology Centre (OTC) acts as a nodal agency for
Open Technology established to spearhead the adoption of
Open Technology (which includes components like Open
Source Software, Standards, Open Hardware, Open Course
ware and Open Product Design) in e-governance. OTC has
identified set of Open Source Software (OSS) Stack for
development and deployment in various e-governance
applications. The stack details are available at the portal.
OTC has evolved a support model for provisioning necessary
support for the identified Open Source stack, so that the e-
governance applications based on stack implemented are
guaranteed of hassle free implementation and also assured of
For further details, please contact:
[email protected]
http://vidcon.nic.in
http://inoc.nic.in
For further details, please contact:
[email protected]
ICT INFRASTRUCTURE AND SERVICES
technological support for sustained operations. Open
Technology Centre sensitizes the adoption of Open Technology
and facilitates various knowledge-based Services & Products
effectively; it facilitates e-Governance Services to reach vast
majority of Citizens effectively, even if they live in remote rural
areas. It helps to create National Infra-Structure facilities and
Local Capacity Building with the available limited Govt.
resources using Open Technologies.
OTC has set up infrastructure for supporting the Open Source
software, Open Standards and Open Hardware in the form of
Collaborative Portal, Issue Tracking System (ITS) by using
Open Source tools. These collaborative mechanisms target
towards various users, developers, administrators involved in
the E-Governance projects of State governments and the
Central government. The OTC portal serves as a digital
repository for all the knowledge generated with regards to Open
Technology used in e-governance applications. The portal is
available at https://portal.otc.nic.in
OTC has set up five technology committees for standardisation
in e-governance applications. The committee's are (a)
Standards for Digital Signature (b) Standards for Finger Print &
Bio metrics (c) Metadata and Data Standards (MDDS) on
Person and Identification and Codification of Land Regions, (d)
Mapping Open standards Principles to Technology Standards
of Interoperability (e) Framework for E-Governance (IFEG),
Standards for Indian Languages OTC aims at providing a
formal-structure to address issues related to Open Technology
Solutions such as Long-term Management Capability,
Manpower availability & Internal Capacity Building, selection of
appropriate solutions, gap filling in tools/platforms and reducing
the risk of Security Vulnerabilities.
2.1.18 Capacity Building
Training Division at NIC Headquarters (http://training.nic.in)
conducted update training programmes in PostgresSQL
clustering & Replication, Ms Visual Studio 2010, SQL Server
2008, Windows Azure, SQL Azure, Version Control
(Subversion), Change Management (Mantis) Web Hosting
Services using Virtual Classroom technology, in which over 225
NIC officers from all over India participated. A series of Training
Programmes on Software Engineering with emphasis on
Requirements and Design were conducted which were
attended by over 240 NIC Officers. The programme focused on
skill building in creating good quality Requirement and Design
Documents using IEEE Standards. Management Development
Programmes on Leadership development, Organisational
Behavior Project management were conducted at IIM Indore,
IIM Lucknow and LBSNNA Mussoorie which were attended by
90 NIC Middle and Senior level officers. Sponsored
programmes included workshops on e-Governance and
Trainers Training programme in Hindi. Various components for
eForm technology like Code Generator, digital signature and
application with workflow have also been developed.
NIC Training Unit (NICTU), Lal Bahadur Shastri National
Academy of Administration, Mussoorie provides ICT related
training to the officers of All India Services during all the training
programmes conducted at the Academy. 7 courses were
conducted for officers of IAS and other services in which more
than 300 sessions of training were conducted and training
imparted to about 900 officials.
The NIC eLearning services over NICNET has been upgraded
to higher version with better video quality with bigger size and
stabilized across NIC. Over 1500 Live Sessions have been
conducted over the NIC Web Connect E-learning Services
including tele-education project in North East where online
PET/PMT coaching was given to students online.
2.1.19 National GIS Services
"Geographical Information System (GIS)" has emerged as
powerful tool which has the potential to organize complex
spatial environment with tabular relationships. National GIS
Web Portal (https://gis.nic.in) has emerged as single window
system for delivering of Spatial Data Infrastructure and
Services. "Spatial Data Infrastructure for Multi-Layer
15
For further details, please contact:
[email protected]
For further details, please contact:
[email protected], [email protected]
FOR CITIZEN EMPOWERMENT
Geographical Information System for Planning" Project has
been implemented with the support of Planning Commission.
This has led to establishment of "National Geographical
Information System (GIS) Framework" as "Service Oriented
Architecture" around at 1,50,000 scale SOI reference
framework.
GIS Services Roll-out in States include Transformation of
Spatial Data from Everest Datum to WGS 84 Datum for bringing
data in Open Series Map format for citizen/public services,
Enhancement of Ground Verified Village Boundaries and
village/habitation location, Spatial Data procurement,
enhancement, updates, development and building re-usable
GIS products for deployment in application services. State
Spatial Data Infrastructure Initiatives have been undertaken in
Bihar, U.P., M.P., Tamil Nadu and Rajasthan. GIS services
have been deployed for critical sectors such as Telecom (OFC
Mapping), GIS mapping of Rural Post Offices and Pin Code
Area Mapping, education, Election, water, soil, agriculture and
environment. Ground Water Information System from CGWB and
Sports Infrastructure Mapping for Common Wealth
Games.Telecom Infrastructure has been mapped to facilitate high
speed broadband connectivity to Panchayats in Rural Areas.
http://gis.nic.in
ICT INFRASTRUCTURE AND SERVICES
The National GIS Asset as Largest spatial data base, known as
"National Spatial Database (NSDB)" with integration of raster,
vector and MIS data has further been enhanced around which
Enterprise Architecture enabling customization of web-GIS
applications and services. Satellite Images are extensively
processed to synchronize with the base map from SOI and
suitable seamless mosaic prepared.
The versatile Enterprise Architecture has capability not only
to store and retrieve the data but also provides an
environment to share data in service mode. "Value-Added
NICMAPS Services" at top of this National GIS enterprise
architecture has been evolved as "Common Service
Delivery Platform" for E-governance & Planning. Therefore,
in order to further scale up the services, the requirement in
terms of high scale data organization, particularly city and
cadastral level and attribute data management needs to be
accessed along with ICT Infrastructure capacity for
sustained services.
2.1.20 Utility Mapping
The problems of urban migration, congestion and overloading of
utilities in Delhi run parallel to those of any other large city in the
world. In Delhi these problems are compounded due to the fact
that the city infrastructure has evolved over several hundred
years. The network records have not been maintained properly.
The city administrators realized that conventional methods were
not good enough for the management of the utility networks. The
"Computer Aided Utility Mapping Project (Delhi)" was initiated
during 1998-1999 in the 9th five Year Plan. The objective was to
create the large-scale digital maps on scale 1:1250 of Delhi City
with utility network and related data about water, sewage,
electricity, gas etc. superimposed on them with the help of the
utility agencies.
NIC through the project shall support software and hardware for
utility mapping. The utility agencies are to create a district wise
cell within the organization for using this facility. The project
provides excellent planning tools for various local bodies. In
addition, many benefits are foreseen such as availability of
integrated information of all the underground utilities; Co-
ordination of digging procedures; Detection of potential areas of
water contamination i.e. proximity of the sewerage line to a
leaking water network could cause water contamination;
Protection of records from damage; Proper analysis and
reanalysis of the water requirement and sewage load of the
colonies of the city; Better tool for evaluation of alternatives;
Better planning and traffic load analysis.; Easier leak detection
and fault detection by preparing history; Reduction in
maintenance time
Under the Computer Aided Digital Mapping Project for Six Cities,
the map compilation and attribute data collection in the field and
its linkage to the corresponding base map features for Bengaluru
and Kolkata has been completed. The utility agencies of
Ahmedabad, Chennai, Hyderabad and Mumbai city are able to
access the base map data, compiled earlier and located at the
central map server, to overlay their utility network such as water,
sewage, electricity, telephone on the digital base map using
location identification. Linking of assets data of Chennai
Corporation is completed.
Under the Computer Aided Digital Mapping Project (Delhi), base
map updating for south-west Delhi and 30% of central Delhi has
been completed from aerial photography of the year 2002. The
17
For further details, please contact:
[email protected], [email protected]
National GIS- An Indian Perspective
FOR CITIZEN EMPOWERMENT
digital base map is being accessed by Delhi Jal Board, Delhi
Police, Delhi Traffic Police on 24 X 7 basis.
2.2 State Level
In addition to the core infrastructure at the national level, NIC
centers at States/UTs are also equipped to provide Web
Hosting, Internet connectivity, E-mail facility, LAN / WAN
connectivity (leased line), Dial Up services, Technical support
and consultancy to the state governments and district
administration.
2.2.1 Internet Data Centre
Hosting infrastructure of NIC includes strategic storage, known
as Storage Area Network (SAN), facilitating high availability
(24x7), quick scalability, efficient management & optimized
utilization of resources, with connection to Internet on very high
bandwidth. Most of the State level IDCs consist of SAN storage
along with State-of-the-art Servers, Windows & Linux based
hosting environment.
2.2.2 Network Infrastructure
Network Infrastructure in States/UTs supports Video Conferencing,
Anti Virus Support and Security services at State/District levels on
24x7 basis. States/ UTs are equipped with high end technology
products & solutions to provide seamless services to their users as
below:
State Portal (Government) hosting State websites.
Intranet applications at State Secretariat
Web-enabled applications pertaining to Commissioner
Land Records, Food Department, School Education,
Forest Department, Health, etc.
FTP Server for transmission of utility/applications
software to District Centres.
2.2.3 Local Area Network(LAN) / Wide Area
Network(WAN)
Gi gabi t Backbone (Upgradeabl e to 10 G) based
Structured & Managed Local Area Network at State
Secretariat, to support various upcoming National &
State l evel e-Governance Appl i cati ons, Medi a
Streami ng, Hi gh Speed Data Transfer, Vari ous
Intranet/Internet Applications, IP Telephone, Desktop
Video Conferencing etc are also available.
(Gigabit Multi Link Core & Distribution Network)
NICNET Setup at State Centres
Floor Network Design- VLANs have been created at Department Level
For further details, please contact:
[email protected]
ICT INFRASTRUCTURE AND SERVICES
2.2.4 Video Conferencing (VC) Services
Video Conferencing Services have been provided to the
CM Office, Governor Office and Districts in all the
states. The VC facilities are extensively used in the
states.
2.3 District Level
Each NIC District Center has been provided with state-of-
the-art ICT infrastructure including Rack Server, Clients,
Printers, 2 Mbps or more Leased Line connectivity to NIC
State Centres with SCPC DAMA backup Link as well as a
Video Conferencing System.
19

NICNET Setup at NIC District Centre

FOR CITIZEN EMPOWERMENT
C H A P T E R
PRODUCTS
AND SOLUTIONS
FOR CITIZEN EMPOWERMENT
NIC is providing a range of products and services for various
government organizations in areas of Business Intelligence,
Archiving and management of large government repositories,
office management (e-Office), e- procurement, etc.
3.1 Agricultural Marketing Information
Systems Network (AGMARKNET)
NICNET based Agricultural Marketing Information System
Network (AGMARKNET) (http://agmarknet.nic.in) has been
implemented for linking all important Agricultural Produce
Wholesale Markets, State Agricultural Marketing
Boards/Directorates and Directorate of Marketing and
Inspection (DMI) regional offices located throughout the country
for effective information exchange on market prices.
AGMARKNET has expanded to 3360 nodes. This system
facilitates collection of daily market information from these
markets which is being disseminated through the portal for the
use of various stakeholders. Apart from English, the daily
market information is being disseminated in 11 Indian
languages (Hindi Gujarati, Gurumukhi, Marathi, Bengali, Oriya,
Assamese, Tamil, Kannada, Telugu and Malayalam). Interfaces
have been provided to facilitate monitoring of transactions
below the minimum support prices (MSPs). The portal contents
include weekly/monthly price and arrivals trends, market
profiles, commodity profiles, commodity grades and standards,
market research studies, market atlas, application status of
AGMARK certification, etc. An e-Alert system, developed with
the support of NIC Kerala state unit, is under implementation to
facilitate posting of information to the registered users through
e-mail and SMS. Reporting status and likely anomalous prices
reported by markets is informed to NIC and DMI State
Coordinators through automatically generated e-mails every
month for their monitoring use and improving the performance
of markets in terms of data reporting.
To expand the reach of AGMARKNET for wider dissemination,
measures are being taken to deliver the market information
through Regional TV Channels of Doordarshan and Cable TV
Network; SMS (a mobile based interface developed in
collaborative mode by IIT Kanpur, BSNL, DMI and NIC) and
Email; Digital Display Boards being installed in agricultural
produce wholesale markets by the Forward Market Commission
(FMC); Farmers' Training Centers (FTCs); Various delivery
channels such as Common Service Centres (CSCs), Interactive
Voice Response System (IVRS), Mass Media, etc. have been
identified.
3.2 Bhu-naksha
Computerization of Land Records has been in practice for quite
some time now and various States/UTs have already made
significant headway in this regard. While Record of
Rights(ROR) data has been converted to the digital form by
many States/UTs long back, the preservation and manipulation
of cadastral or parcel maps on the digital media had been
elusive owing to cost and technology constraints till recently.
Though some States/UTs have taken initiative in this matter the
solution provided by them was limited to scanning and printing
the maps or generating the MIS reports based on the digitized
maps. The real need was to have a mechanism not only to store
and secure the digitized maps but to integrate with RoR as well
as to edit them to reflect the actual changes arising out of
mutations. Accordingly, NIC developed a tool 'Bhu-naksha' to
cater to all basic necessities of the tehsil level revenue
functionary with regard to land parcel management. Bhu-
naksha is suitable for the States/UTs where village cadastral
maps are in practice. Bhu-naksha is a tool developed using
open source technologies to facilitate management of digitized
3
I
PRODUCTS AND SOLUTIONS
http://agmarknet.nic.in
For further details, please contact:
[email protected]
PRODUCTS AND SOLUTIONS
cadastral maps. It integrates with the existing land records
application of the States/UTs and enables printing and mutation
of map with RoR. The system is Unicode compliant and has all
features of LIS system to handle land records data. It allows
query on various features available on the map such as all
parcels owned by particular land owner, crop wise query, land
holding wise queries etc. The system has been designed after
studying the requirements of all the states and is easily
configurable as per state requirements. The system has been
implemented in the states of Chhattisgarh, Madhya Pradesh,
Haryana, Odisha, Tripura and Rajasthan. Customization to suite
the requirements of data and formats for the States of Himachal
Pradesh and Uttar Pradesh are being done. The package has
been demonstrated to the States of Jammu & Kashmir,
Maharashtra, Meghalaya, Assam, Bihar, Sikkim and Daman &
Diu to gather state specific requirements from these States/UTs.
Web based Bhu-naksha is also under development.
3.3 Cooperative Core Banking Solution
(CCBS)
CCBS (https://ccbs.nic.in) an Integrated Core Banking Application
is specially designed to meet all the banking related requirements
of State Co-operative Banks (SCBs), District Central Co-
operative Banks (DCCBs), and Primary Agricultural Credit
Societies (PACSs). Common interface for all the category of
banks provides integration of information flow within the banks.
This will help in financial inclusion and better monitoring of banks.
Reports compilation and MIS analysis will be at single button
press. CCBS for PACS is fully compliant with Common
Accounting System (CAS) recommended by NABARD.CCBS is
designed in such a way that all the social sector related
Government fund distribution (MGNREGA, Mid Day Meals, Old
Age Pension etc) to the targeted beneficiary could be channelized
and disbursed at the door step through PACS. The fund
disbursement could be easily monitored and day to day position
of fund distribution under these heads known at the apex level.
The CCBS application has highly parameterized role based
security levels. The biometrics based authentication could be
enabled for right distribution of funds to right people on various
schemes.
CCBS is developed with the great care to minimize the cost of
application and better return of Investment (ROI). Banks do not
have to invest a large amount of money for creation of Data
Centre, Disaster Recovery Centre, purchase of high end server
and its maintenance. The main objective is to serve the poorest
of the poor in our country by furthering banking in the rural areas
of the country.
23
For further details, please contact:
[email protected]
Bhu-naksha
Bhu-naksha print-out
https://ccbs.nic.in
FOR CITIZEN EMPOWERMENT
Some of the features of CCBS are SOA architecture,
Multilingual support,. KYC Norms compliant, Grouping of
account, Mobile banking and SMS alert on withdrawal of
transaction.
CCBS will help the SCBs, DCCBs and PACS to provide state of
the art technology to fully support current and future business
needs; fast & error free disposal of transactions; timely &
accurate preparation of cash book, trial balance and profit & loss
account; Centralized control; MIS and Audit Trail Reports for
decision support; effective security management and disaster
recovery plans complying with the industry standards and RBI
norms; faster response to queries of account holders & branch
manager; better monitoring of agricultural and non-agricultural
loans and advances; to compete with other commercial banks.
Many SCBs, DCCBs and PACS have shown interest in CCBS
implementation. The application has been successfully
implemented at 6 branches of Meghalaya State Cooperative
Bank, Shillong, 2 branches each of Nainital, Dehradun and
Tehri Garhwal DCCB in Uttarakhand and Hathoj PACS of Jaipur
district. It is under implementation at Sikkim State Cooperative
Bank and its branches, Raipur DCCB in Chattisgarh and PACS
in Odisha etc. The Rajasthan Government has decided to
implement the application in all the 6000 PACS in the states.
CCBS may thus be offered as a centrally managed hosted
service which could be used by any of the institutions at rural
level who may be engaged in making payment to people in rural
areas availing benefits from social sector programs of the
government. NIC/ NICSI proposes to offer such a technology
solution to rural banks and institutions without requiring them to
establish infrastructure for deploying such a solution.
Recognizing that payments are a Meta requirement and form
the core to most transactional services, the CCBS solution will
have the capability to become an integral part to a wide range
of financial services offered across rural population of India.
3.4 CollabCAD
CollabCAD (http://www.collabcad.gov.in/) is a 3D CAD/CAM
Software system for collaborative design & development of
Industrial Products. It provides a collaborative framework for
Computer Aided Design (CAD), Computer Aided Manufacture
(CAM), Computer Aided Engineering (CAE) & Product Lifecycle
Management (PLM). It is a total solution from product design,
visualization, and analysis to content management, workflow
and office automation. CollabCAD is an initiative of National
Informatics Centre (NIC, Department of Information
Technology), Bhabha Atomic Research Center (BARC,
Department of Atomic Energy) and Vikram Sarabhai Space
Center (Department of Space, VSSC). CollabCAD is developed
on the Linux platform and is available on Windows and Linux
For further details, please contact:
[email protected], [email protected]
Inauguration of CCBS for Meghalaya Co-operative Apex Bank on 20th
October 2011 by Honble Chief Minister of Meghalaya, Dr. Mukul Sangma
Inauguration of CCBS implementation at Hathoj
PRODUCTS AND SOLUTIONS
(Red Hat, Ubuntu, Mandriva and Mandrake). It is developed
using open source software tools such as Java/Java 3D, Open
Cascade geometry kernel and supports open standards of data
exchange such as XML, STEP, IGES, and VRML to ensure
interoperability.
The main objective of the CollabCAD Software is to provide a
cost effective, indigenous CAD/CAM Solution to the Strategic
Sector, Small and Medium Enterprises and Educational
Institutions. It is being used by BARC, VSSC and other
government organizations for creating an archival of designs.
Further, CollabCAD is an ideal tool for SMEs considering the
versatility of the software. CBSE has introduced CollabCAD in
the course curriculum of the Engineering Graphics (formerly
Engineering Drawing) course for Class XII. CollabCAD
Marketing, Support and Training Centres have been established
in various educational institutions. An important use of this
software has been in the area of computerization of land records
for which a product named CollabLand has been developed for
mapping of land records. The extension of CollabCAD to
biomedical applications has been accepted as a model project
for demonstrating the capability of the NKN.
CollabCAD is available in 2 modes: (a) Standalone - to work
on standalone systems (b) Client-Server mode for
collaborative designing and multiple users. The main features
are Design & Drafting, Surface & Solid Modeling (Parametric
& Feature Based), Re-Engineering - Surface re-construction,
Styling, Constraint Manager - Sketcher, Assembly - Integrated
Assembly Manager, Basic NC, Tool palette Customization,
Collaborative Design, Database Connectivity, Scripting
(Jython) Data Exchange - Supports Open Standards such as
IGES, STEP, STL, VRML, Visualisation, Product Lifecycle
Management (Content Management & Workflow), Interface to
Enterprise Automation Application. CollabCAD also offers
other niche features like Bar Code to link the designs to non
CAD utilities like MRP, Meshing, Creation and linking of
databases etc. It provides database connectivity and a
component library framework and enables the user to create
or use a Standard Parts/ Component library. CollabCAD has
also been integrated with an Advanced multi-purpose CFD
Software for Engineering Design and with a Casting
Simulation Software.
CollabCAD facilitates the conventional CAD/CAM capabilities
like design, drafting, surface and solid modeling, feature based
modeling, basic NC features, data exchange, scripting etc.
Surface models can be reverse engineered from point cloud
digitized data, obtained from raw/scanned data. CollabCAD also
provides reflection line analysis for visual inspection using Zebra
Stripes mapping. The Zebra stripes mapping is a surface
evaluation method for checking surface continuity. It supports
basic NC operations like lathe roughing, lathe contouring, lathe
center drilling, lathe thread cutting, point-to-point operations,
surface milling, tools and animation.
CollabCAD provides a collaborative framework for CAD/CAM
professionals to work across a network and concurrently access
the same design for viewing and modification. It also offers an
interactive design environment through audio and video
conferencing, for on-line communication between participating
designers. CollabCAD provides a Finite Element Analysis
Module (currently only for Linux based distributions). It provides
pre and post processor for Meshing, Modifying and Analyzing
Geometrical Structures. The Finite Element Solver offers a full
range of multiphysics analysis and the modeling methods go
well beyond thermo-mechanical calculations, applicable for
linear as well as non-linear structures Integrating CAD with
PLM, CollabCAD provides an interface to a content repository
and incorporates security, locking and versioning of the
engineering drawings and documents. It further provides an
interface to a workflow system and enables the user to specify,
execute, monitor and coordinate the organizations flow of work.
It also provides an interface to an open source enterprise
automation software, comprising of ERP, MRP, SCM, CRM and
Ecommerce modules.
3.5 CollabLand
CollabLand (collabland.gov.in), developed using Open Source
Technologies, is a software for digitization and mosaicing of
survey maps for computerization of Land Records. It can handle
a variety of survey systems, extending from the conventional
Chain / Theodolite method to the modern Electronic Total
25
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
Station (ETS) system. CollabLand can generate maps of
individual Land Parcels to Traverse and Mosaic maps, surveyed
in a host of units of measurement. Besides, it can import maps
existing in Shape files, and few other proprietary formats.
CollabLand follows a database based approach, there by
ensuring access to maps from anywhere at anytime. This further
facilitates integration of the cadastral maps with legacy
applications for ownership (non-spatial) information. Being the
software cost would be negligible, especially in the scenario of
a large scale roll-out requiring lots of installations. CollabLand is
currently being used by states like Tamilnadu, Kerala and
Puducherry.
3.6 Digital Archiving and Management
The rapid surge in the generation and dissemination of digital
information, in various formats, is a unique phenomenon of our
times. Digital objects are being created by governments, private
corporations, authors, publishers, librarians, museum curators
etc. in the form of text documents, photographs, images, audio
and video footage. Therefore, the science of Digital Archiving
and Management has evolved rapidly over the last decade or so
and currently, cutting edge tools are available, for building digital
repositories. Based on careful evaluation of the different
technology options, NIC, has identified Open Source
technology, to provide solutions to other government
organizations/agencies. DSpace is being used currently, which
is a groundbreaking Open Source digital repository software
tool which captures, stores, indexes, preserves and
redistributes content in digital formats. Some major projects
undertaken, by the group, are Digitization of Rajya Sabha
Debates, Digital Herbaria and Judis. Under the project
Digitization of Rajya Sabha Official Debates, The Upper House
of the Parliament of India (Rajya Sabha) is developing an online
repository of Questions-Answers and Debates held during the
Rajya Sabha sessions and the first phase of the application was
launched in Jan, 2010. The proceedings of the Rajya Sabha are
conducted in English, Hindi and Urdu and are presently
available in print format in the form of books from 1952 to the
present. NIC has undertaken the task of archiving these
debates using DSpace.
India's Virtual Herbarium (IVH) & Digital Herbaria (DH):The
Botanical Survey of India (BSI) under the Ministry of
Environment and Forests (MoEF), Government of India acts as
the custodian of the country's floral wealth comprising about
45,000 plants spread over the entire country. It is proposed to
digitize the photographs of these specimens for the purpose of
preservation and provide access over the Internet. NIC is setting
up a Digital Herbarium (DH) comprising an Imaging Studio as
well as complete repository of high resolution images with
search facility, at each of BSI's 14 Herbaria, to cater to an in-
house need for preservation of their collections, in digital form.
Also, an Indian Virtual Herbarium (IVH) is being developed at a
central location with high speed Internet connectivity. DSpace is
being used for capturing, storing and indexing of these
For further details, please contact:
[email protected]
Digital Archiving and Management

CollabLand (collabland.gov.in)
PRODUCTS AND SOLUTIONS
specimens. Users can browse the specimen repository by
botanical name, family name, date of collection, etc. A Zoom
feature has been added to clearly view the image of the
specimen.
Judis is a digital repository application for the Supreme Court of
India with judgments of the apex court, High Courts and District
Courts readily available for search and reference. The
repository is currently being populated with data from the year
2000 to present.
3.7 e-Granthalaya - Digital Agenda for
Automation and Networking of Libraries
NIC has a low cost solution e-Granthalaya Library Management
Software (http://egranthalaya.nic.in) for automation and
networking of libraries. The software installation base has gone
up to more than two thousand libraries till date. Types of
Libraries covered under the project are Police and Prison
organizations, Schools, Universities and Colleges Libraries,
Public Libraries and Government Libraries. Jammu and
Kashmir and Tripura Government have adopted eGranthalaya
and NIC technologies to automate and network all Public
Libraries in their states. To strengthen the libraries towards
making India a knowledge based society, eGranthalaya digital
agenda of NIC has been considered to be rolled out on a PPP
model. NICSI has been assigned the role of empanelling
agencies for rolling out of eGranthalaya.
3.8 Election Automation System (ELECON)
ELECON was implemented during 1989 General Election in
Bihar. Subsequently it was released during 1991 General
Elections across the country. Over a period of two decades,it
has been established as a product to automate some of the
major activities during elections. The latest version, ELECON
9.0 has been designed to support all the requirements and
guidelines of the Commission for polling party formation & its
deployment with zero bias, in addition to the randomized
allotments of EVMs to the booths that confirms to the canons of
transparency regarding fairness of poll practices.
3.9 e-Lekha
e-Lekha is a prudent financial management application which
provides an electronic payment and accounting information
system for the Civil Accounts Organization of the Government
of India with the objective of improving efficiency and accuracy
of the accounting process. Built in and around the COMPACT
application running at Pay and Accounts Offices and other
offline interfaces it provides a system of core accounting with
integration of daily, monthly and annual accounting processes
for near real time value added reporting and financial monitoring
27
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
Data Analysis for Successive Elections

Comparative Satisfaction Index

For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
and control. e-Lekha is being used by all Civil Ministries of the
Government of India covering 324 Pay and Accounts Offices
and 47 Ministries / Departments.
e-Lekha is developed by the Accounts Informatics Division for
the Controller General of Accounts (CGA) to update and
monitor daily reporting of expenditure in sync with the budget
allotted to a ministry and its sub units and schemes. This
software is positioned at the lowest level of accounting and
helps in optimum utilization of financial resources as well as
for monitoring social plan projects initiated by various
ministries / departments of the central government. At the
lowest level of this system, runs an application called
COMPACT. This is a client-server application, which runs on
servers in each Pay and Accounts Office and in the offices of
all the ministries across the country. Accounting personnel are
given access to the COMPACT server, where they can record
the expenditure of that particular office for that day. At the end
of the day, a single tamper-proof file is generated from the
COMPACT system, which is then uploaded to the e-Lekha
server using its Web based interface. In this way, e-Lekha gets
all the daily fiscal data from each office across the country.
Ministries can use this system to monitor their fiscal health for
the year, month or on a daily basis. They can even keep track
of which PAOs have submitted their daily reports to e-Lekha
and which are pending. They can also monitor how their
allocated budget is being used in various projects and
schemes. Each ministry then submits the monthly account
through e-Lekha, which is then accessed and compiled by
CGA at the Government of India level.
e-Lekha also facilitates an electronic payment gateway and
Itemized tracking for all Government payments through core
accounting services on e-Lekha. It provides an interface for e-
payments (NEFT/RTGS) digitally signed for process by agency
banks and electronic reconciliation through digitally signed
electronic scrolls. Necessary audit trails for all electronic
payments and reconciliation scrolls are built into the system.
With the help of this project, monitoring the country's financial
health has become very easy and a great degree of
transparency has been incorporated into the system.
e-Lekha has facilitated full integration of payment and
accounting functions. Monthly, Finance and Appropriation
accounts are prepared from a central database. The impact is
felt tremendously. There is timeliness in accounts preparation
and submission - adhered to SDDS and annual accounts
prepared within same calendar year; Accuracy of Accounts -
online validation, no audit qualifications; Transparency of
Payment Process - bill pendency, tracking of bills, cheques;
Management and online availability of Chart of Accounts of GOI
(over 1 Lakh heads of accounts and their interrelationships, over
70 Controller Codes, Over 500 PAO codes and over 6000 DDO
codes ) ;Transparency in Accounts - expenditures and revenues
(27 Lakh Vouchers, 8 Lakh Valuables excluding Tax Revenue)
; Automation of Provident Fund Accounts - 5.16 Lakh GPF
subscribers; Computerisation of Pension Cases - 72000 cases
in 2007-08; Single database for all Detailed Demand for Grants
of GOI - at all tiers, against over 100 Demand for Grants and
associated DDO wise allocations; Scheme monitoring - 1250
Plan Schemes of GOI; Effective shared grants management -
pension, public works etc.; Efficient Bank reconciliation - agency
banks and RBI - suspense balances reduction from Rs. 972.34
Crores in 2000-01. to Rs. 338 Cr. in 2006-07.
3.10 e-Hospital
Hospital Management System called e-Hospital@NIC is a
workflow based ICT solution specifically meant for the hospitals
in Government Sector. An HL7 Development Framework (HDF)
compliant and ISO/IEC 9126 certified end-to-end solution for
For further details, please contact:
[email protected]

e-Lekha
PRODUCTS AND SOLUTIONS
managing processes and services in hospitals including
providing tele-medicine services. It helps small to large size
hospitals to streamline patient care, hospital administration,
ancillary services and clinical support activities.It is a patient-
centric system rather than a series of add-ons to a financial
system which is more prevalent in the private sector.
e-Hospital@NIC - consists of more than 14 core modules that
covers major functional areas of the Hospital viz. Out Patient
Department, In Patient Department, Casualty, Ward
Management, Operation Theatre Management, Birth & Death
Certification, Path Laboratory, Radiology, Blood Bank, Stores
and Inventory, Accounts and related MIS Reports etc.
Each module could be implemented individually or be combined
to form an integrated system to suit any of the hospital's needs.
NIC is providing expertise to implement this system in designing
systems for patient care delivery in fail-safe and 24x7 availability
of services.
e-Hospital@NIC provides the benefits of streamlined
operations, enhanced administration control, improved
response to patient care, cost control and improved productivity.
It reduces patient's waiting time by smooth flow of information
and provides housekeeping of medical records such as patient's
history, diagnostic details and prescriptions by doctors. It
generates various MIS and statistical reports which give
information on common diseases prevalent in certain areas, the
catchments areas of the hospital, Hospital statistics in terms of
Inpatients, outpatients, Diagnostic Services, Surgeries etc.
3.11 e-Payroll (CompDDO)
Accounts Informatics Division (ACID) of NIC has developed
a Comprehensive DDO (CompDDO) package with a view to
automate the functions of the DDOs in various Ministries and
Departments of the Government of India, State Governments
and Autonomous Bodies. The CompDDO Software covers
the major functions of DDOs i.e., Salary, Salary Arrears, DA
Arrears, Income Tax, Honorarium, Over Time Allowance,
Bonus, Tuition Reimbursement, Contingency/Other Bills,
CDDO Process and GPF Accounts Maintenance. The
application aims at increasing the operational efficiency of
DDO functions as an outcome of proper validations, speed,
user-friendly interface. Security features and access to the
software for authorized users has been built in along with
predefined access rights to the users of the forms and
reports of the application. The system has a Client/Server
application with Multi-user facility and Backup option through
software.
29

e-Hospital@NIC

e-Hospital@NIC
Patient Medical Report
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
CompDDO is a full life cycle workflow application and the MIS
features allow the users to maintain and generate all statutory
reports. It caters to the requirement of both Cheque Drawing
DDOs (CDDO) and Non Cheque Drawing DDOs (NCDDO)
including the cheque processing and issuing functions of
CDDOs. It is tightly interfaced with the "COMPACT" software
running at Pay and Accounts Offices. All the different types of
bills, their schedules, pension cases etc. can be generated in
the electronic format through Comprehensive DDO package
and can be sent to PAOs for incorporation into COMPACT. On
the other hand, all the administrative and accounting masters
along with their budgetary provisions are incorporated in the
electronic format from PAOs through COMPACT application
which prevents DDOs from misclassifying accounting heads in
the bills. The software also has electronic interfaces with other
external applications viz. Income Tax Department for generating
the Form 24 and Quarterly report in electronic format. The
software caters to all the five modes of payments viz. Cash,
Cheque, Bank (Salary Account), Demand Draft and ECS
(Electronic Clearance System).
It is estimated that currently over 400 DDOs are using the
CompDDO package across various Ministries & Departments
across India. The figures are arrived at from the online
registered users that have downloaded the CompDDO software
from the NIC provided link. It is envisaged and mandated that
the CompDDO application requires to be used as a standard
tool by all DDOs across India, approximately 6000 in numbers.
3.12 e-Office
e-Office has been designed in sync with the need for an
effective and transparent Governance and has been
conceived as the instrument for the Next Generation
Government. The vision of e-Office is to achieve a
simplified, responsive, effective and transparent working
of all government offices. The product is developed as a
standard reusable product amenable to replication
across the governments, both at the central and the
state levels.
The key features of e-office are Government around a Standard
Architecture & framework, Standardize on a Single Product for
reuse across the Government, Maintain security of the critical
and sensitive data, Inter/Intra Government Information sharing
& Movement , Centralized file and work flow system. The main
services offered are eFile, Knowledge Management System
(KMS), eLeave, eTour, Personnel Information System,
Collaboration and Messaging Services and Advanced Search
functionalities.
e-Office is based on Technology Neutral Open Architecture. It
has Common Data Sets and Standards. It is Unicode Compliant
with support for local languages. It provides for Role based
access for authorization and Directory based authentication. It
includes a Workflow manager and has an Organization level
common repository of user information for various services and
applications.
3.13 Government e-Procurement System of
NIC (GePNIC)
e-Procurement is the process by which manual tendering
activity is carried out using internet and associated technologies
in a faster and secure environment. NIC has developed a
generic e-Procurement System - GePNIC using open source
technologies which can be easily be adopted for all kinds of
procurement activities such as Goods, Services & Works by
Government offices across the country. It aims at increasing
transparency and non discrimination amongst bidders, by
allowing free access to tender documents, clarifications, secure
submission of bid documents online and access to online bid
opening event to all bidders, from any place on 24x7 basis,
through Internet. The system has been designed taking into
account the General Financial Rules (GFR) and tender rules
followed in various State Governments and also the CVC
guidelines on tendering.
The major functionalities covered include: Registration of
Government officials & bidders in different roles using a valid
DSC, tender creation, publishing of tenders and corrigendum,
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
PRODUCTS AND SOLUTIONS
uploading the decisions of pre-bid meeting, online bid
submission / resubmission / withdrawal as per the needs (which
are configurable across tenders), online tender opening,
decryption of bid documents, uploading the evaluation details,
and award of contract. eAuction Module is in the pilot phase.
Some of the salient features built into the system are facility for
online / offline payment of tender fee and Earnest Money
Deposit (EMD), exemption of EMD, encryption of bid
documents submitted by the bidder at the client end, facility of
single / two / multi cover bid system, offline technical evaluation,
generation of comparative charts for financial bids, uploading of
committee recommendations / evaluation summaries at each
stage of the tender process, publication of award of contract
information, communication of 'Event Alerts' by email and/or
also through SMS to various stakeholders, status of each tender
at various stages and detailed MIS report module etc. Each
document uploaded into the system is digitally signed for
authentication purposes which introduces accountability on the
part of the stakeholders namely officials / bidders.
The application can be configured for use by an organization at
its apex level, and at multiple subordinate levels, at which
tenders are independently floated. Bidder categories / classes
are also configurable. The solution has strong in-built security
features including two-factor authentication with Digital
Signature Certificates (DSCs) as per IT Act 2000, Usage of
SSL, role-based User Access and bid-encryption at client end,
using PKI technologies. The solution has been initially security
audited by two independent agencies. Periodic security auditing
by CERT-in empanelled agencies is regularly being carried out.
GePNIC has been implemented successfully in the State
Governments of Odisha, Tamil Nadu, West Bengal, Uttar
Pradesh, Haryana, Chandigarh UT , Jharkhand, Govt. of NCT of
Delhi, Himachal Pradesh, NICSI, Mahanadi Coalfields Limited
(MCL), Sambalpur a Public Limited Organisation, PWD Punjab,
Visakhapatnam Port Trust, Tripura, Uttarakhand and Rajasthan
and Directorate General of Supplies and Disposals (DGS&D). It
is also being implemented for procurements under Pradhan
Mantri Gram Sadak Yojana (PMGSY) of Rural Development
Ministry in 21 states, covering some of the North Eastern states.
Around 1,25,286 tenders, worth over Rs 157698.21 Crores,
have been processed successfully till 30th April 2012. Ministry
of Commerce and Industry, Department of Commerce has
decided adoption of NIC's e-Procurement System in
Government departments of 23 states through the Mission Mode
Project (MMP) on e-Procurement. Under this, ten states will be
covered in the first phase of the project during the year 2011-12,
and the remaining thirteen states in the subsequent year 2012-
13. States/UTs such as Jammu & Kashmir, Kerala, Maharashtra
and Puducherry are in the pipeline to start using the solution.
The eProcurement implementation is carried out with the
support of NICSI to facilitate the implementation / rollout of the
GePNIC solution in a quick and effective way, which includes
support for handholding, training and establishment of helpdesk
facilities as per the needs of user department, on payment of
charges as per the NICSI empanelment rates.
3.14 Instant Money Order (iMO)
Department of Posts launched instant money order service in
2006. This service gives speed, mobility, safety and reliability
for domestic money transfer through Post Offices (iMO Centre)
between two resident individuals in Indian territory from Rs
1000/- to Rs 50,000/-. Presently it is running from 9000 Post
Offices across the country and further expansion is going on.
Given the instant nature of transmission of money, iMO tariff is
31
For further details, please contact:
[email protected]
http://indiapostimo.gov.in/nic
FOR CITIZEN EMPOWERMENT
very reasonable and is cheaper than normal money order for
amount exceeding Rs. 3000/-. The system also facilitates online
pairing of transactions (Booking & Payment). Trend analysis
and forecasting is possible which helps the management in
planning and decision making.
3.15 National Portal of India
National Portal of India (http://india.gov.in) provides a one stop
source of Government information & services both in English
and Hindi and it acts as a single window Gateway to over 7000
Indian Government websites. This G2A (Government to All)
portal caters to all services i.e. G2G, G2C, G2B, G2E and is
operational since 10th November 2005. Citizens can access
information on diverse aspects and topics, as well as online
citizen services across sectors and government departments.
Thus the Portal has led to a faster and efficient access to
government information and services in a unified manner. The
Portal has also proven to be an effective medium for the
participation of common citizens in the process of governance
since they are encouraged to voice their opinion on a number of
national issues, participate in online discussion forums and
provide feedback on important matters as in the case of Sixth
Pay Commission, CIC Online, NGO partnership, Online
National Testing Scheme etc.
Portal Content Framework, (http://india.gov.in/cfw) has been
developed to ensure that the contributors, belonging to any
constituent of the Government at any level, contribute content in
a pre-set standardized format through a CMS. Web Ratna
Awards have been institutionalized to promote exemplary e-
Gov Initiatives in Web, undertaken by Ministries/ Departments/
States instituted under the eight categories of Citizen Centric
Service, Public Participation Initiatives, Outstanding Web
Content, Innovative Use of Technology etc. The portal is
Compliant to National & International standards with ISO
certification against Quality Characteristics-functionality,
reliability, usability, efficiency, maintainability & portability,
Website Quality Certificate Level 1. The Portal also complies
with priority 2 (level AA) of the Web Content Accessibility
Guidelines (WCAG) 2.0 laid down by the W3C.Since its launch,
india.gov.in has been duly recognized at national and
international forums. Apart from being awarded the ISO
Certification for Software Product, it has received a number of
awards.
3.16 NREGASoft
Government of India through National Rural Employment
Guarantee Act 2005 aims to provide for enhancement of
livelihood security of the households in rural areas of the country
by providing at least one hundred days of guaranteed wage
employment in every financial year to every household whose
adult member volunteers to do unskilled manual work.
NREGAsoft (http://nrega.nic.in) is a workflow based,
transaction level, local language enabled MIS that has been
developed for MGNREGA. to facilitate online monitoring and
decision making process during the coordination &
implementation of NREGA scheme across the country The
system provides G2G, G2B, G2C, C2G services through the
portal. Presently the system has around 11 crore job cards
having names of around 24 crore workers and the details of
when they demand jobs ,when and which worksite is allocated
to them and when they have actually worked on the worksite
and the amount they earned. The system has been designed
to overcome the barriers of internet connectivity, language and
For further details, please contact:
[email protected]
http://india.gov.in
For further details, please contact:
[email protected]
PRODUCTS AND SOLUTIONS
illiteracy. It makes available all the documents like Muster Rolls,
registration application register, job card/employment
register/muster roll issue register, muster roll receipt register
which are inaccessible to public otherwise. It has been
implemented in more than 34 states/UTs.
3.17 Online Admission Counseling System
"e-Counseling" is a web based application package for online
admissions. The system aims at streamlining the admission
processes in all phases like Examination, Counseling and post
Counseling in the Technical and Academic Institutions across
the country. The system is being used by All India Engineering
Entrance Examination (AIEEE) under Ministry of Human
Resource Development, Government of India since 2003 for
admission in various NITs and Deemed Universities.
Subsequently various State Governments viz. Uttar Pradesh,
Haryana, Punjab, Rajasthan, Kerala, Andhra Pradesh, Govt. of
NCT of Delhi, Uttaranchal, Odisha, Gujarat have started using
the system for admission in various Technical/Academic
courses like, Engineering, Medical, B.Ed, MCA, MBA,
Polytechnics etc. National Council of Hotel Management, under
Ministry of Tourism have adopted the system since last two
years for admission in Bachelor of Hotel Management and
Hospitality courses in various Institutes of Hotel Management in
the country. As a part of the process some of the examination
boards like AIPMT, AIEEE, Odisha, Chandigarh etc are also
using the system for on-line Application Form submission for
Entrance Examination which is linked to the e-payment gateway
for fee submission etc.
The project aims at Standardization & streamlining of admission
processes, providing 100% Transparency in the admission
processes, Avoids overlapping of multiple examinations at
multiple locations, Reduces physical, mental stresses &
financial burden on candidates due to travel involved in reaching
out to different locations. The allocation of seats is carried out as
per the merit, reservation policies and choices exercised by the
candidates.
3.18 Online Scholarship Management System
(OSMS)
The web based software for Online Scholarship Management
System (OSMS) for Merit cum Means based scholarship of
Ministry of Minority Affairs has five distinct modules. These are:-
(i) Student Module (ii) Institute Module (iii) District/Regional
Module (optional) (iv) State Department Module and (v) Central
Module
The 'Institute Module' of the software was made live from 01st
March, 2011. The site can be accessed through URL
http://www.momascholarship.gov.in. The 'Student Module' of
the software has been made operational from 15th April, 2011.
Students can apply online for the Merit cum Means scholarship.
Online applications will show up in the inbox of the institutes.
Only Institute registered/approved with State Authorities are
33
For further details, please contact:
[email protected]
Work Flow of NREGA
For further details, please contact:
[email protected]
http://www.momascholarship.gov.in
FOR CITIZEN EMPOWERMENT
allowed the facility of online scrutiny. After the scrutiny process
by institutes, states will be able to generate merit list based on
the targets given to respective states. After generation of merit
list, states would be able to send proposal to the Ministry of
Minority affairs. Online Scholarship Management System
(OSMS) for Merit cum Means based scholarship of Ministry of
Minority Affairs is being implemented in all the 35 states/UTs.
3.19 PlanPlus
PlanPlus (http://planningonline.gov.in), a software under
ePanchayat MMP is designed to simplify and strengthen the
decentralized planning process based on participatory
approach. It enables preparation of District as well as Sectoral
Plans, in harmony with the guidelines for decentralized planning
issued by the Planning Commission. PlanPlus accommodates
customizable workflows to suit state specific requirements. As
the Plan, under development, moves along with the workflow,
all the agencies participating in the preparation of Plans can
transparently work in their respective area, leading to the
generation of an Integrated District Plan. PlanPlus has been
adopted by more than 70,000 planning units across the country,
amounting to approximately 70% adoption. It utilizes open
source technologies and has been implemented in more than
15 states.
3.20 Panchayati Raj Institution Accounting
Software (PRIASoft)
PRIASoft (http://accountingonline.gov.in), a software under
ePanchayat MMP, aims to keep track of all the in-flow
(Receipts) and out- flow (Payments) of the PRIs. It not only
facilitates maintenance of accounts under Model Accounting
System (MAS), but also ensures monitoring of allocated
funds, expenditure incurred, inter-PRIs transfers/advances
and automatic generation of desired reports, registers and
other financial information just by making basic transaction
entries from the vouchers. PRIASoft is a Centralized
Accounting Software intended for use by all the three levels
of Panchayats viz., District, Block and Village Panchayat.
The software, apart from making the process of accounting
simple and easy (necessarily due to lack of trained
manpower at this level) for the panchayats, also ensures
better financial management, transparency and
accountability of the panchayats leading to the following two-
fold advantage:
Enhanced credibility of Panchayats which would induce
greater devolution of funds to Panchayati Raj Institutions.
Enhanced ability of higher authorities to track the flow and
usage of funds and accordingly decide on subsequent
releases.
For further details, please contact:
[email protected]
http://accountingonline.gov.in
For further details, please contact:
[email protected] or [email protected]
http://planningonline.gov.in
PRODUCTS AND SOLUTIONS
PRIASoft is based on open source technologies and is
implemented in more than 15 states.
3.21 National Panchayat Portal (NPP)
Panchayat as a Local Self Governing body needs a web identity
of its own and would also like to share and exchange
information with all stakeholders that are part of Panchayati Raj
system viz. other panchayats, State PR departments and
MoPR. National Panchayat Portal (NPP)
(http://panchayat.gov.in), a system under ePanchayat MMP, is
designed to be a versatile front-end for citizens to access the
information & services provided by the Panchayats on their
devolved responsibilities.
It is a web-based content management and content exchange
framework that generates and maintains dynamic web sites for
entire Panchayati Raj System in the country, including Ministry of
Panchayati Raj (MoPR), State Panchayati Raj Departments (35),
District Panchayats (560), Intermediate Panchayats (6096) and
Village Panchayats (2,32,000) in the respective local languages
and interlink all these web sites to enable information exchange
among them.
Being the front-end of each panchayat, each NPP site would
also act as a single common gateway to all other panchayat
applications, which are under development as part of
Panchayat Enterprise Suite (PES) using single-sign on. 24
States have already adopted NPP and many more states are
likely to become part of National Panchayat Portal in the near
future.
3.22 Area Profiler for Panchayat
This is a web based application for maintaining a
comprehensive database on Panchayat Profiles which includes:
Demography, Geography, Education, Health, Drinking
Water and Infrastructure details of all Panchayat at each
tier of the panchayat (ZP/BP/GP).
Family Register at Village Panchayat Level.
Election and Elected Member Details at each tier
(ZP/BP/GP)
Details of Panchayat Officials working at each tier
(ZP/BP/GP)
Standing Committee and Its member details at each tier
(ZP/BP/GP)
Details of panchayat election, wards, seats reservation
pattern.
Major states in the database are Maharashtra, Punjab, Gujarat,
Tripura, WB, Andhra Pradesh, Kerala, Himachal, UP,
35
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
http://panchayat.gov.in
Area Profiler for Panchayat
FOR CITIZEN EMPOWERMENT
Uttarakhand whose elected members data and other
information can see online.
3.23 Sarathi / Vahan
The Ministry of Road Transport & Highways has been facilitating
the process of computerization of approximately 1000 Road
Transport Offices (RTOs) across the country. The objectives of
the Transport Project were to create/develop standard
schema/datasets for all RTOs across the country, computerize
and connect all RTOs across the country, develop and
implement standardized software for Driving License (DL) &
Registration Certificate (RC), issue smart card based DL & RC
and establish the State Register and National Register.
The activities involved are as follows:
About 1000 of RTOs across the country were targeted to be
computerized. This broadly includes the provisions for
Hardware, LAN Networking, Software Customization &
Installation, and Training of Employees etc. For this purpose
standard software called VAHAN for Registration Certificate
and SARATHI for Driving License has been developed by
NIC and is being implemented across the country.
RTOs across the country are being connected with
NICData Centre through VPN/BB/Leased Line to support
data transfer between individual RTO and State
Register/National Register.
The information captured at the RTO level goes to the State
Register. The State Register acts as a repository at the
state level providing information to State Transport
department, RTO, automobile dealers, police department
and other G2C services. Data from the state registers will
flow to the National Register. Selected information has
been envisaged to be captured at the national level. The
National Register acts as a central repository of all crucial
data / information. This will also enable users to avail the
service on "Anywhere Service" basis. In addition to the
above, National Register will also act as a selective backup
of state level repository. National Register will provide
information to DoRTH, RTO, inter-state check post, police
department and other G2C services.
Software for Replication and Services for the State Register
and National Register has been implemented.
The services provided for Registration Certificate are Payment of
Taxes and fees, application for issuance of National goods
permit, Application for No Objection Certificate (NOC)/
Clearance Certificate (CC), Document Authentication/
Verification at Inter State Check Posts, Information on Vehicle
ownership detail, tax due date, vehicle fitness due date,
Application status tracking, etc. The services provided for Driving
Licenses are application for Issue of License, application for
service on existing license, Slot Booking for Learner License
Test, Information on Driving license details, status of the driving
license, application status, fee payment details, etc.
Presently 96% of RTOs across the country have been
computerized. These RTOs are connected to NIC Data Centre
through the VPN/BB/Leased Line. State Register has been
established for all the states and 90% of the data of the RTOs
computerized has been replicated to the State Register.
National Register has been established in Centre of Excellence
for DL & RC, NIC Hyderabad and till now 30 of 35 State
Registers data has been replicated to National Register.
Issuance of Online National Permit across the country has been
launched in Sep 15, 2010.West Bengal has started online
payment services for Vehicle Taxation and other citizen centric
services.
3.24 TreasuryNET
The Web based software was developed for the Finance
Department to computerize accounting for accuracy and speed
at PAO, Treasury and sub treasuries and provide MIS.
Continuous efforts were taken to adopt emerging technology
and meet the following challenges.
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
PRODUCTS AND SOLUTIONS
Continuously changing user requirements
Business process re-engineering
Software maintenance, and interoperability with other
applications,
Interoperability with other agencies for exchange of
information and services,
Better e-governance services.
The system has evolved from the stand alone compilation
module to the web based system incorporating the work flow of
bills, generating accounts for AG and facilitating the electronic
payment like ECS, EFT etc.
The system is successfully implemented in Manipur,
Meghalaya, Arunachal Pradesh and Jammu and Kashmir
treasuries; it was also customised for fiscal transaction
processing for PWD department of Meghalaya.
3.25 Virtual Post Office (e-Post Office)
India Post has launched its e-Commerce portal, the "e-Post
Office" https://www.epostoffice.gov.in in 2011 to enable
customers to transact postal business any time and from
anywhere using either debit card or credit card over internet.
Currently e-Post Office offers the following services:
Electronic Money Order (eMO)
Instant Money Order (iMO)
Sale of Philatelic Stamps
Postal information
Tracking of Express and International shipments
PIN Code Search
Registering of feedback and complaints
It is proposed to make e-Post Office more inclusive by making
available other services like payment of Postal Life Insurance
premium, sending ePost, etc.
3.26 Value Added Tax (VAT) Soft
Value Added Tax (VAT) is a major source of income for the
states. Computerisation of VAT processes in the past few years
has led to manifold increase in collections. It has also led to
improvement of internal efficiency of the department. The
computerized VAT system provides the following functionalities
to provide better services to the business community efficiently
37
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
https://www.epostoffice.gov.in
TreasuryNET
FOR CITIZEN EMPOWERMENT
with greater transparency:
Electronic registration of dealers
Electronic filing & processing of returns
Electronic processing & clearances of refunds
Electronic payment of taxes
Electronic audit of dealers
Electronic assessment of dealers
Electronic scrutiny of returns
Electronic appeal of assessment order
Online dealer ledger
Online issuance of statutory forms
Facility to dealer to obtain various online information
services
Codification of list of items based on HSN code
Electronic compilation of various reports such as tax
collection etc.
e-Tax Deduction at Source
Value Added Tax (VAT) Soft
PRODUCTS AND SOLUTIONS
Waybill information
Transit document processing and tracking
Management Information System
Penalties, Recoveries and Vigilance cases
The States where NIC is working with the State Government for
VAT computerization are Haryana, Karnataka, West Bengal,
Meghalaya, Sikkim, Bihar, Uttaranchal, Tamilnadu, Uttar
Pradesh, Goa, Jharkhand, Dadra Nagar Haveli, Daman & Diu,
Puducherry, Chhattisgarh, Tripura, Mizoram, Manipur,
Arunachal Pradesh, Nagaland.
39
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
NATIONAL e-GOVERNANCE
PROJECTS
C H A P T E R
FOR CITIZEN EMPOWERMENT
NIC is implementing a majority of the mission mode
e-Governance projects such as Immigration, Visa, Foreigners
Registration and Tracking (IVFRT) System, National Land
Records Modernization Programme (NLRMP), Transport,
Treasury Computerisation, Value Added Tax (VAT), Agriculture,
India-Portal, e-Courts, e-Districts etc. NIC also lays framework
and designs systems for online monitoring of most of the central
government schemes like MG-NREGA, Integrated Watershed
Management (IWMP) etc. The status of implementation of such
projects and other national projects like Mother and Child
Tracking System (MCTS), mFMS, Employee Provident Fund
Organisation (EPFO) Project, Integrated Disease Surveillance
Projects (IDSP) etc. is listed in Table 1.
4.1 Advertisement Automation System for
DAVP
DAVP informs and educates people about government's
policies and programmes and motivates them to participate in
developmental activities, through its various vehicles of
communication viz. advertising in audiovisual as well as print
media, printed publicity, exhibitions, outdoor publicity and mass
mailing. As DAVP's business grew several times during the
period 2001-2007, it was decided to automate its entire
business processes i.e. empanelment of newspapers, TV and
radio stations and other agencies; release of advertisement
business, transmission of designs, billing, payment and
maintenance of accounts of DAVP and its client
ministries/departments. Accordingly, a complete system was
designed in January 2010 after incorporating some process
reengineering and change over from manual mode was effected
within three years. All media plans of DAVP are now being
prepared via the NIC Media Planning software, advertisement
releases, bill submission and processing is automated and all
payments are through NEFT.
Software for Print advertisement and audio visuals was
developed in first phase. Earlier publishers/agencies used to
visit DAVP to get their RO (Release Order) and design of the
advertisement, submit their bills and take their payments. After
development of software, they don't need to visit DAVP and
get the requisite information online. Also the distribution of
advertisement business is through software hence everyone
gets equitable opportunity to receive the advertisements.
DAVP can monitor the business data on a real time basis and
can take corrective measures if required, to release the
business fairly and as per policy by maintaining complete
transparency. Newspapers get SMS alerts whenever there is
an advertisement for them so there is no chance of missing
advertisements. Software for empanelment has extended the
true benefits of e-governance to newspapers, audio-video
channels, community radio stations, outdoor agencies.
Software for Outdoor Publicity has made the process of
making media plan and Release Order easy and transparent.
Bulk SMS Media Planning and Release Order Viewing
Software is also implemented. Unicode data for Hindi SMS is
enabled.
In the second phase, similar strategy was adopted for release
of audio-visual campaigns and outdoor publicity campaigns to
radio/TV channels and subsequently to outdoor agencies.
Simultaneously, online bill submission and bill processing was
developed such that the module had seamless data
connectivity with media planning, release of advertisements
and accounts status of client ministries/departments. The
payment module was developed to enable 100% payment
through NEFT system. The empanelment software was
developed for faster processing of applications, reduce the
errors of manual data entry, instant communication of
application status and providing transparency. 5767
Publishers, 534 Telecast/Broadcast agencies, 4576 theatres
and 205 Outdoor Publicity agencies are using this software.
NIC has replicated this software for Govt of Odisha,
Maharashtra and Andhra Pradesh.
Scope of Services/ Activities Covered
Issuing of Release Order to Publishers, Channels, Radio
stations, Theatres, Outdoor wings.
Distribution of advertisement matter (design) to print
publishers, radio channels, Bulk SMS agencies and
outdoor agencies.
Online Bill submission by Publishers, Channels, Radio
stations, Theatres, SMS agencies.
4
I
NATIONAL e-GOVERNANCE PROJECTS
NATIONAL e-GOVERNANCE PROJECTS
Automated Bill Processing for Publishers, Channels, and
Radio stations.
No cheque payment to any stakeholder. All payments
through NEFT.
Equitable distribution of advertisement to Publishers and
ceiling based system through Automated Media list
generation software.
Online empanelment of Publishers, Channels, Radio
stations, Community Radio stations, Digital Cinema,
Outdoor Publicity agencies.
The software has resulted in enhancement of efficiency, cost
effectiveness, and transparency of process, besides
convenience for DAVP users.
4.2 Agricultural Informatics and
Communication Network (AGRISNET)
The project aims to strengthen extension services and provide
advisory services to farmers using ICT tools, develop Decision
Support Systems and Databases, and improve dissemination of
Information on Government Programs and services, agricultural
resources and technology. Project components include
development of e-governance Applications and Portals in local
languages, Capacity Building through Human Resource
Development, Establishment of Networking Infrastructure and
Computing Infrastructure. It is being implemented in West
Bengal, Assam, Odisha, Meghalaya, Mizoram, Uttar Pradesh,
and Karnataka.
4.3 Agricultural Schemes Monitoring
Management Information Systems
several web based systems have been developed and
implemented for monitoring physical and financial progress of
various schemes of the Department of Agriculture and Co-
operation. These schemes are generally implemented through
the state level agriculture/horticulture departments who are
expected to regularly report the progress made under various
components of respective schemes. The web applications
developed under this category include: Monitoring Systems for
Rashtriya krishi Vikas Yojana (http://rkvy.nic.in), National Food
Security Mission (http://nfsm.gov.in), National Horticulture
Mission (http://nhm.nic.in), Macro Management in Agriculture
(http://macrormgmt.dacnet.nic.in), National Watershed
Development Project for Rainfed Areas (http://rfs.dacnet.nic.in),
River Valley Project & Flood Prone River
(http://nrmmonitor.dacnet.nic.in), National Bamboo Mission
(http://nbm.nic.in), Horticulture Mission in NE &Himalayan
States (http://tmnehs.gov.in), Agricultural Marketing
Infrastructure, Grading and Standardization
(http://amigs.dacnet.nic.in), AGMARK Certification Programme
(http://agmarkweb.dacnet.nic.in), Retail Prices Monitoring
System (http://dacnet.nic.in/rpms), Farm Mechanization
(http://mmafm.dacnet.nic.in), Drought Management Information
System (http://droughtmis.dacnet.nic.in), and Extension
Reforms (http://extensionreforms.dacnet.nic.in)
4.4 AWAASSoft for Indira Awaas Yojana
AWAASsoft was launched in August 2010 as an e-governance
solution for Indira Awaas Yojana which is a flagship scheme
of the Ministry of Rural Development where financial assistance
is provided to the poor in the rural areas to construct houses.
It is a Centrally Sponsored Scheme with state share and
implemented through the Zilla Parishads/DRDAs with an annual
target of around 30 Lakh houses with a central budget of Rs
10,000 crores. The present per unit grant is Rs 45,000 and Rs
48,500 respectively for plain and hilly areas for construction of
new houses. There are few other minor schemes also viz. up-
gradation, contingency fund, credit cum subsidy, Homestead
schemes, special package etc. AWAASsoft is a transaction
based web enabled MIS with several modules viz. target setting,
beneficiary management, Inspection and verification of houses,
43
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
finance, convergence, personal, grievance etc. The various
stake-holders using this software are Gram Panchayat, Block
Office, DRDA/Zila Parishad, Rural Development Department of
State Governments/ UT Admins, Ministry of Rural
Development, Financial institutions and beneficiaries . It is a
single window interface for all stake holders with local language
support, workflow automation, record keeping, accounting
management etc. It has been integrated with BPL Census
database. In order to make the system transparent, several
transaction based reports are made available in public domain
and then beneficiaries can check their status in the MIS
through their unique IDs. The Indira Awwas Yojana programme
is implemented in all States/ UTs of the country except Delhi
and Chandigarh. The AWAASsoft MIS has been implemented
in all States/UT except Delhi, Chandigarh, Karnataka and
Andhra Pradesh. Till date, around 20 lakh beneficiary details
have beep uploaded in the system.
4.5 Census of Minor Irrigation
The system for Census of Minor Irrigation (http://mowr.gov.in)
has been designed to facilitate the development planning of
Minor Irrigation schemes at micro level - Village, Block, District
and State level. The system covers 20 million Minor Irrigation
Structures in the country. The Minor Irrigation schemes include
Dug wells, Shallow Tube wells, Deep Tube wells, Surface Flow
Schemes and Surface Lift Schemes. The system has resulted
in strengthening the decision-making in the management of
water resources. It provides information based on pre-defined
queries with an improved Management Information System.
Online Analytical Processing System and Data Visualization
have been developed along with models for discovery of pattern
among data. The outcomes include efficient planning and
decision making for development of Water Resources through
consistent and consolidated information and Prediction of
irrigation potential created and utilized.
4.6 Centralized Public Grievance Redress
and Monitoring System (CPGRAMS)
In accordance with the Government's initiative to enable the
citizen virtually reach the concerned office to lodge a complaint;
the Public Grievance Portal was implemented for Central
Government ministries/departments/organizations in June 2007
The interface for the President Secretariat has been developed
and has been integrated with CPGRAMS. Similarly, the lodging
of pension grievances and integration with CPGRAMS has also
been implemented. This helps the PGOs to view the grievances
of these organizations on their desk. Once the grievance is
received by the PGO of the ministry/department, these
grievances are available to the PGOs in their 'Operational Desk'
as new grievances. The PGO may click on the Registration No.
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
http://iay.nic.in
http://mowr.gov.in/micensus
NATIONAL e-GOVERNANCE PROJECTS
to get the details of the grievances.Based on the grievance
details, the PGO may take action either to keep it with
himself/herself for action or forward it to the subordinate office
for necessary action or may close the case if the information
provided is inadequate. Similar action is being taken by the
subordinate offices.The action taken report (ATR) is reviewed
before closure of the grievance.
State CPGRAMS has been developed and implemented in the
pilot states of Haryana and Odisha in July 2010. It has
privileges for state secretariat as well as for district
administration.
Employees' Provident Fund Organization(EPFO) manages the
provident fund deposited by various private entities. The office
has 140 Sub-regional offices spread across the country.
Companies deposit the PF in the respective RPFO of the
employer's registered office. Whenever an individual changes
his employer, there is a possibility of transfer of funds from one
Sub-Regional Office(SRO)/RO to another SRO/RO of EPFO.
The subscribers of EPF face lot of problems in connection with
transfers and withdrawal. EPFO Grievance Management
System was developed and implemented in May 2010 to enable
an efficient lodging/management of EPF-related grievances by
the concerned EPF subscribers/Establishments and facilitate an
improved service delivery in redress of such grievances.
4.7 Centralised Web Based Port Community
System (PCS)
At the instance of Ministry of Shipping, Indian Ports Association
(IPA) has taken the initiative to establish a centralized/uniform
Port Community System(PCS) covering all its major ports, as a
part of its collective, collaborative and co-operative approach to
EDI implementation, for the benefit of all the members of the
Indian Port Community. PCS is an e-Commerce initiative of the
major ports aimed to integrate the maritime processes across
logistic chain. PCS is a comprehensive, highly secure
extensible and scalable solution integrating seamlessly the
trade community, Ports, Banks and Government Agencies. The
project provides single window Integrated ICT environment to
facilitate seamless and efficient exchange of Information
securely among the stakeholders of twelve major ports of India.
The system facilitates secure exchange of EDI messages using
multiple formats (UN-EDIFACT, XML, and Proprietary) and
multiple protocols (HTTP, HTTPS, SMTP, AS2, SOAP etc.).
PCS provides cargo/container "track and trace" facility and also
meets the MIS requirements of the ports.
The project is being implemented at all 12 Major Ports on the
country's coastline and now it is being extended to other non-major
ports of India. The project integrates all the major stakeholders
including ports, shipping lines/agents, importers/exporter/custom
house agents, banks, stevedores, Railways, CONCOR, CFS,
Main line operators, customs, PHO, MMD etc.
4.8 Common Integrated Police Application
(CIPA)
CIPA was developed for automation of the Police Station level
functioning from the point of view of provisions in the CrPC.
CIPA is aimed at automating the Processes (workflow) of Police
Stations, with an objective to capture all data related to crime &
criminals and improve efficiency of the Police Stations. NIC has
undertaken design & development of the 2-tier (Client-Server)
Software in JAVA, with built-in multi-lingual Indian languages
support which has been deployed under Open Source Software
(OSS) environment viz. LINUX (OS), PostGreSQL (RDBMS),
Open Office (Office automation software) etc. Mechanism has
45
For further details, please contact:
[email protected]
Centralised Web Based Port Community System (PCS)
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
also been provided for the Local customization requirements at
state level. CIPA has been rolled out at 4000+ Police Stations
across all the States/UTs. Consolidation of the Police Stations
databases at the State level has been implemented in Tamil
Nadu, Puducherry and Delhi.
CIPA facilitates automating the following functionalities at the
Police Stations:
Registration of Cases e.g. FIRs, Missing Persons, UIDBs,
NCRs etc.
Developments during Investigation e.g. Arrests, Seizures,
Charge sheeting etc.
Developments during Prosecution e.g. Hearing in Courts,
Summons/Warrants etc.
Maintaining Records of Criminals and Gangs.
Generating various statutory Registers require to be
maintained by the Police Station, and Periodic statements
to be sent to the higher levels.
Crime & Criminal Tracking Network and Systems (CCTNS)
Scheme has now been conceptualized and the scope of work
under the Scheme includes implementation of the CIPA
Software in the remaining Police Stations, transmission &
consolidation of the Police Stations Databases at a Central
location (State Hqrs.) for effective use and sharing of
information and expansion of CIPA to cover Traffic, Law and
Order, Intelligence & Security, Police Station Management, etc.
4.9 Communication Plan for Election
Tracking (ComET)
A perfect Communication Plan is essential for effective
Election Tracking. ComET enables micro-management of
elections, concurrent tracking and evaluation of issues and
mid-course corrections. ComET is implemented to
computerize communication details of all the polling stations
of the country for efficient election tracking. ComET is a
search enabled database of polling station level
communication contact points for focused tracking on the
poll day. The Plan operates through a well structured multi-
layer Communication Teams (CTs) at ARO (Assembly
segment level), DEO (District Level), CEO (State Level) and
ECI (National Level). It creates a huge 'psychological
presence', builds confidence in field election functionaries
and helps the prioritization for intervention at the moment of
crisis. Communication Teams have clear demarcation of
geographical areas and communication-related
responsibilities geared to quick crisis resolution and
grievance monitoring and information flow.
ComET was first implemented in Madhya Pradesh during 2008
For further details, please contact:
[email protected]
Common Integrated Police Application (CIPA)
Communication Plan For Election Tracking-ComET
NATIONAL e-GOVERNANCE PROJECTS
State Assembly Elections. In 2009, during General Elections to
Lok Sabha, it was rolled out to cover all States/ UTs.
4.10 Community Information Centres (CICs)
Project
The Community Information Centres (CICs) project of the
Government of India, launched on 17 August, 2002, is one of
the world's largest Telecentre initiatives. It has been
implemented with an aim to take the multifarious benefits of ICT
to the grassroots in the relatively remoter and less developed
regions of India. CICs have already been established in 555
Blocks of the eight North Eastern states of Arunachal Pradesh,
Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim and
Tripura. 135 CICs have also been set up in the state of J&K.
The project goals were to set up ICT Infrastructure at the Block
level, to provide Web Access and Internet Services such as e-
mail, Market Access, Access to Socio-Economic Databases.
Other services offered are e-learning (Computer Aided Learning
Processes), e-medicine and e-consulting, e-governance
applications, Government to citizen (Citizen Centric) services,
Weather Information etc. It was envisaged that the CICs would
create IT awareness among local people, conduct Computer
Training Programmes and disseminate Notification on Tender
and e-employment Notification.
Each Centre is equipped with computer communications
equipment: a Server and five Clients connected to a VSAT on
Local Area Network (LAN). A TV has also been provided for
edutainment purposes. The CIC infrastructure is depicted
pictorially below. Each CIC has two Operators for managing it
and providing services to the public.
The CICs provide some Basic services which include Internet
browsing, e-mail, Printing, Data entry, Word processing and
Training for the local populace on fundamentals of computers.
In addition, a large number of CICs offer several services with a
government to citizen orientation.
e-Suvidha is a one stop service facilitation window application
which has been developed by NIC and implemented in the CICs
in the North East. This Web-based application enables citizens
to submit requests for government services and to monitor the
status of their applications. e-Suvidha also provides the
government officials, responsible for providing services, with a
tool to monitor the status of applications being processed by
their offices.
The CIC at Nyoma, Leh, J&K at 13,772 ft above sea level is the
highest cyber caf/Internet kiosk in the world. Another one at
Nathu La, Sikkim at 13, 600 ft is strategically located to facilitate
Indo-China trade as the route has recently been opened after a
long passage of time. The CICs have helped to accelerate IT
usage in the rural areas of the North Eastern states of India and
J&K. Internet is now emerging as the principal medium of
communication for every state.
Some of the more popular usages have been career
guidance and distant learning opportunities, online
admissions at various educational institutes, results of
various examinations, online railway reservation booking and
status, email and chat, TV viewing for entertainment and
information, access to exam results, citizen centric services
47
For further details, please contact:
[email protected]
CIC at Nyoma, Leh
Community Information Centres (CICs) Project
FOR CITIZEN EMPOWERMENT
and access to government departments. The establishment
of CICs has helped bridge the digital divide between the
North East and J&K and the rest of the country. Although,
CICs charge nominally for services provided, the revenue
thus generated is, in some cases, not enough to even meet
day-to-day running costs like those for paper and other
consumables, electricity bills etc. Depending on the location
of the CICs, however, some of them are able to even
purchase additional equipment like color printers, scanners
etc. It is the remoteness/centrality of the CIC site and the
consequent paying capacity of the user that determines the
amount of income generated. However, in view of the
enduring salutary social impact of the project it is felt that
financial sustainability is not of key relevance.
4.11 Computerisation of Central Government
Health Scheme Dispensaries
Central Government Health Scheme (CGHS)
(http://cghs.nic.in) provides OPD facility through the
Dispensaries (Wellness Centers) and first aid posts to the
Central Government Employees and Pensioners, MPs, Ex-
MPs, Judges of Supreme Court and High Courts, Journalists,
etc. It also provides referral facility to its members in
specialized hospitals and diagnostics centers authorized by
CGHS for IPD treatments and diagnostics purposes
respectively. Central Government Health Scheme (CGHS)
caters to approximately 32 lakhs beneficiaries across 24 cities.
The operations in CGHS Delhi have been totally computerized.
The system is aimed at providing computerized environment
for registration, prescription, issue of medicines, indents,
stores, lab etc, thereby improving the quality of health services
and minimizing the overall service delivery time to the CGHS
beneficiaries in a typical Wellness Centre (OPD) environment.
The transparent system enables the CGHS to take timely
decisions on inventory management, patient management etc
using various MIS and statistical reports.
4.12 Computerisation of Central Herd
Registration Scheme (CHRS)
The objective of CHRS is to find superior quality of cattle and
buffaloes among Indian breeds. The software application has
been developed for registration and monitoring of elite cow and
buffalo breeds of national importance which will help in
providing incentive to livestock farmers for rearing. The software
is operational in four CHRS locations at Rohtak, Ajmer,
Ahmedabad and Ongole.
4.13 Computerisation of Agriculture Census
and Input Survey
Agriculture Census and Input Survey (http://agcensus.nic.in) is
a large scale, periodic operation for collection and derivation of
quantitative information about the structural aspect of
agriculture in the country. The data is collected once in a five
year according to different size classes of operational holdings,
social groups and gender. Computerization process involves
Digitization, Validation, Processing and Report Generation of
data collected under three phases of Agriculture Census
operation. In Phase-I (T1) the data is collected on Number, Area
and Social Characteristics of Operational Holdings. Data on
characteristics of operational holdings like tenancy, land use,
irrigation status, Sources of irrigation, area under different crops
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
http://agcensus.nic.in
NATIONAL e-GOVERNANCE PROJECTS
etc. is collected during Phase-II (Schedule H). Phase-III (Input
Survey), involves collection of data on details of consumption of
various Farm Inputs like chemicals, fertilizers & manures,
agriculture credit, implements and machinery, livestock, seed
etc. used by different size groups of farmers. The database
generated is of immense use for planning and resource
allocation to states for developmental schemes and relief works.
This also facilitates implementation and monitoring of land
holding pattern and irrigation programme for various groups.
The system also provides the levels of consumption of various
inputs namely fertilizers, HYV seeds, pesticides, Farm Yard
Manure, agricultural implements and machinery, credit, etc.
4.14 Computerisation of 18th Livestock
Census 2007
The aim of Livestock Census is to collect detailed information on
livestock population category wise along with age, sex-
composition etc. It also provides disaggregated information on
poultry, animal operated agricultural implements and machinery
and fishery statistics. Enumeration is done on all-India basis
and covers district-wise information with rural/urban break-up. In
addition to this, it provides Breed wise information on Livestock.
The census data has been computerized by NIC and State/UT
wise detailed reports are published at the website
(http://dadf.gov.in).
4.15 Computerised Registration of Pesticides
A secured and integrated application has been implemented
for Central Insecticides Board and Registration Committee
Faridabad to bring transparency and improve delivery of
services for all categories of pesticides registration as per the
Insecticides Act 1968. The system available at
http://cibrc.gov.in facilitates online filing of application for
pesticide registration and submission of documents, e-
Payment for registration fees, creation of company database,
work flow for online application processing, issuing alerts
through email at different milestones of approval process,
availability of online application status and deficiency reports
for applicants, generation of Registration Certificate and MIS
Reports, creation of Databank on registered Product Leaflets
and Labels and submission of grievances relating to
application submitted by pesticides companies.
4.16 Computerisation and Networking of
Consumer Forums (CONFONET)
CONFONET provides a single-window solution for automation
of activities undertaken at the Consumer Forums at the
national, state (35 state commissions) and district level (600
districts). The project has provided an ICT solution to achieve
efficiency, transparency and e-governance at the consumer
forums and has facilitated disposal of cases in a time bound
manner. The registration of complaints, recording of court
proceedings, issue of notices, generation of cause lists,
recording of judgments, record-keeping and generation of
statistical reports etc. are carried out through the application
software. The captured data is replicated to a central website
portal. Through the portal http://confonet.nic.in, consumers
have easy access to accurate and dependable information
regarding cause lists, judgments, case status and case
history. quick search facility using case number, complainant
name, respondent name etc. and free text search for
judgments is available.
Currently around 319 locations are uploading Cause lists and
249 locations are uploading judgments to the central server.
More than 240 locations are updating data on on a regular
basis. As on date, case status of around 7.5 lakh cases is
available on the portal and 5000 new cases are added each
month. In addition, more than 3 lakh judgments are available on
the portal and more than 7000 judgments are added each
month.
49
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
4.17 Crop Production Statistics (CPS)
Information System
This application available at http://apy.dacnet.nic.in is being
used to collect district wise, crop wise, season wise and year
wise data on crop covered area and production.. The data is
being used to study and analyze crop production, production
contribution to district/state/country, Agro-climatic zone wise
performance, and high performance production order for crops,
crop growing pattern and diversifications. The system is also a
vital source for formulating crop related schemes and assessing
their impacts.
4.18 DACNET
A Central Sector Scheme for bringing e-Governance in the
Directorates and Field Units of Department of Agriculture
and Cooperation (DAC) has been executed by NIC in 40
Directorates/Attached/Subordinate offices of DAC and their
field units. Functional Hardware/Software tools have been
provided with LAN and Internet service,
websites/application software related to the directorates
have been developed and implemented to empower the
officials of these units and promote collaborative
computing. It has reduced the time taken to deliver the
services by making information available online at
http://dacnet.nic.in.
4.19 Data Analysis Systems for Evaluation of
Flagship Programmes
Keeping in view the importance of an efficient evaluation
system, the Programme Evaluation Organization (PEO),
Planning Commission conducts three to four evaluation studies
every year. In these Evaluation Studies data collected from
beneficiaries as well as implementers at different levels like
Village, Block, District and State on various issues relating to
implementation and impact of the schemes, is extensively
analyzed by PEO to prepare an 'Evaluation Report'. A system
has been developed by integrating Information Technology into
each step of the study starting from Data Preparation, Entry,
Validation to Data Analysis. In last three years Data Analysis
Systems have been developed for the following schemes :
Cooked Mid-day Meal Scheme (CMDM)
Rural Road Component of Bharat Nirman (Rural Roads)
Total Sanitation Campaign (TSC)
Data Analysis System has a Data Entry Package to support
entry of data collected and a Analysis Module for analyzing the
data. New initiative was taken to implement the system in a
distributed environment by allowing Regional and Programme
Evaluation Offices in various states to do the data entry work
from their offices for the concerned states over Internet.
For further details, please contact:
[email protected]
For further details, please contact:
[email protected] or [email protected]
http://pcmis/tsc
For further details, please contact:
[email protected]
http://apy.dacnet.nic.in
NATIONAL e-GOVERNANCE PROJECTS
4.20 DISNIC-PLAN Project
DISNIC-PLAN Project (http://disnic.gov.in) for Micro Level
Planning was launched in about 27 Sectors of importance, viz.
Agriculture, Education, Industries, Rural Development, Health
etc., to provide decision support to the district administration.
Planning Commission has suggested NIC to re-establish the
DISNIC-PLAN Project with institutional linkages of grassroots
level organizations by building up of spatial and non-spatial
databases to provide continuous support to development
agencies in districts. The DISNIC-PLAN was envisaged to get
implemented in one district in 28 States starting with Jhajjar in
Haryana and North and South Goa. Dataset for creating
"Village level database" has been worked out through various
national/state/regional workshops and also from inputs from
various Government Departments and institutions.
4.21 e-Courts Project
The e-Courts scheme aims ICT enablement of the lower courts
across the country in their functioning. The project envisages
deployment of hardware, software and networking to assist
district and taluka courts in streamlining their day to day
functioning. Key functions such as case filing, allocation,
registration, case workflow, orders and judgments will be IT-
enabled. Cause lists, Case status, orders, judgments will be
available on the web and made accessible to litigants,
advocates, and general public. The project aims to build a
national grid of key judicial information available 24x7 in a
reliable and secure manner.
The key services to the public are Registration of cases, copies
of judgments through the web, Preparation and delivery of
decrees through email, generation of automated cause list,
generation of court diaries, Availability of Case status
Generation of daily orders. The services for Registry are
submission and tracking of report of Commissioner/ pleader
appointed for recording evidence, storing of documentary
evidence, Scanning and digitally capturing the cases in the
database, automated calculation of court fees due and paid,
Release of orders to the copying section, Filing of written
statement by the defendant, Tracking of generation of written
statement, etc.
4.22 Electronic Post (ePost)
The internet revolution has allowed rapid exchange of
communication through email. However, the internet has not yet
reached most of rural India and other remote areas. To bridge
this digital divide and to bring the benefit of the revolutionary
internet technology to people living in rural areas, Department of
Posts has introduced ePost (http://www.indiapost.nic.in). ePost
is a service under which printed or even handwritten messages
of customers are scanned and transmitted as email. At the
destination post offices, these messages are printed, enveloped
and delivered through postmen like other letters to the
respective postal addresses. For this purpose, ePost centres
have been set up in Post Offices covering all the districts and
major towns. These ePost centres are equipped with internet
connection, computers, printers and scanners. However, ePost
service is not limited to the ePost centres only and can be
availed from any Post Office. The messages booked at Post
Offices which are not the ePost centres, are sent to ePost
centres for scanning and dispatch. Similarly, messages
received at ePost centres for areas beyond their delivery
jurisdiction are printed and sent to concerned Post Offices for
delivery in normal channel through postman. Besides availing
51
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
e-Courts Project
FOR CITIZEN EMPOWERMENT
ePost service through Post Offices, it can also be availed from
customer's home or office having internet access as a prepaid
customer. The current rate for the ePost service is Rs. 10 per
page per addressee. In addition to these retail services,
Corporate Houses and bulk users also can avail this service at
discounted rates. The corporate/ bulk users have the facility to
create their own templates (in any language) in which bulk
messages can be sent to their customers along with the
customer's personalized data.
4.23 e-Panchayat Mission Mode Project
Ministry of Panchayati Raj (MoPR), Government of India, has
undertaken e-Panchayat Mission Mode Project (e-Panchayat
MMP), in collaboration with NIC/NICSI, with a view to introduce
and strengthen e-Governance in Panchayati Raj Institutions
(PRIs) across the country and build associated capacities of the
PRIs for effective adoption of the e-Governance initiative. MoPR
identified 12 Core Common Application Areas for PRIs, which
when automated could lead to enhanced efficiency,
transparency and accountability of PRIs. Some of these
applications are :
Assigning & maintaining Unique IDs for Panchayats &
Urban Local Bodies (Local Government Directory) and their
assets
Panchayat Profiler for capturing details related to socio-
economic information, demographic details, public
infrastructure and amenities etc. (PRIProfiler)
Planning & Budgeting (PlanPlus), Accounting (PriaSoft)
and Scheme Implementation & Monitoring (ActionSoft)
Service Delivery to manage the service delivery process in
a transparent and efficient manner
4.24 Employees Provident Fund Organisation
(EPFO) Project
The Employees' Provident Fund Organization is a statutory
body administering a compulsory contributory Provident Fund,
Pension and an Insurance scheme for Indian Work force. The
Computerization of EPFO has been designed to address the
challenges of providing efficient, accessible and timely
services to the member subscribers and employers which is
being carried out in two phases. The focus of the 1st phase is
to develop and implement an Application Software that
provides best possible services to the Provident Fund
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
Comprehensive Framework for Panchayat Enterprise Suite
http://www.indiapost.nic.in
NATIONAL e-GOVERNANCE PROJECTS
Members and helps in creation of a strong local data base
having features to update and improve legacy data in a
phased and practical manner. After completion of 1st phase,
the Provident Fund Members will be able to view their PF
balances and status position of their claims etc. through
Internet. The 2nd phase concentrates on consolidating
services and data base at the central level so as to provide
'anytime-anywhere' services and to implement a double entry
accounting system. Some of the Modules covered under 1st
phase are:
Establishment Module: Provides functions for creation
and updation of the database of an establishment. Facility
has been given for uploading of data, Reconciliation of
challan data with Bank statement, uploading of returns
such as Form 12A, 3A, 6A and generation of Demand
Collection and Balance Register (DCBR) and compilation
of annual statement of accounts of the members.
Member Module: Provides function for entry of Form
5/9/10/2 for entry of member details, Family details and
nomination particulars. In addition Member Data can be
updated using various functions such as Member VDR,
Member VDR Special and Withdrawal History etc.
Claims Module: Provides functions for receipt, processing
and settlement of various types of claims such as Form 19,
Form 20, Form 31, Form 13, Form 10C, Form 10D and
Form 5IF. Assist the field officials to settle the claims after
taking into account the Contributions, Transfer-in
accumulations, if any (Annexure 'K'), withdrawals already
given and also to rectify any discrepancy noticed at the time
of settlement of claims through Appendix 'E'.
Pension Module: Provides functions for generation and
printing of PPOs and Scheme Certificates. Assist the field
officials in keeping track of surrender of Scheme
Certificates, Transfer-in and out with or without PPO,
generation of statements soft as well as hard copy, for initial
arrear pension payments as well as generation of monthly
statements for pension payments, updating various details
such as Life, Non marriage certificate, Date of death etc. in
the application software.
Payment Module: Provides for generation and approval of
scrolls, preparation of cash books etc. Assist the field
officials in releasing payments through Cheqeus, Money
Orders, Core Banking System of SBI and NEFT, handling
of returned cheques, cancellation of state cheques etc.
Payment confirmations received from SBI through bank
statements can be uploaded to facilitate reconciliation of
cash books with payment details etc.
System Administration Module: System Administration
Module provides for creation of Users, assigning roles to
them with the period of validity, defining number of levels.
Data Migration Module: Facilitates migration of legacy
data into the new system on 'As-is-where-is-basis' and to
address the issues relating to the inconsistency,
inaccuracy and imperfection in the legacy data through the
application software.
The new application software for EPFO was launched at
Karnal on 7th September 2009. The software has been
rolled out subsequently in various offices, and has now been
implemented in 119 offices out of 120 offices. With its
launch, EPF members will experience speedy claim
settlement, timely issue of annual accounts and
disbursement of pension to pensioners.
53
For further details, please contact:
[email protected]

Employees' Provident Fund Organization

FOR CITIZEN EMPOWERMENT
4.25 Exam Results through Internet
The Exam results portal is a web based software system
developed to publish Exam Results on Net. Along with state of
art infrastructure, the complete solution was set up at NIC Data
Centre at Delhi (http://results.gov.in). The main objective of the
Project has been to establish "Authentic & Always First" Point of
Access to Results of All the Examinations in India be it
Academic, Entrance or Recruitment and to ensure fast access
to the data. The system uses state-of-the-art infrastructure
comprising performance tuned network devices, servers and
software products as well as application along with the latest
load balancing techniques are being used to effectively manage
the peak load on servers, immediately after the announcement
of any result.
The solution was first deployed for dissemination of CBSE
results on the net and has been extended for use by a number
of School Education Boards as well as, Entrance exams
(AIEEE, AIPMT), Universities such as Indraprastha University,
Institute of Chartered Accounts of India (ICAI) and recruitment
boards like Staff Selection Commission (SSC).
NIC has developed a specialised software for publishing exam
results which has been made available to the NIC centres across
India with appropriate guidelines to use/customise the software.
4.26 Forest Rights Monitoring System
Forest Right Monitoring System-MIS http://forestrights.nic.in
was developed to capture the workflow for Patta allotment
starting from receipt of application to final distribution of the
Patta Certificate. This system support multilingual interfaces
with two different themes. A sound based support is also built in
to the system. System allows Citizen to check the status of their
claim application any time. All other reports of approved
applications, rejected applications, partially accepted
applications related to Individual and Community Claim are
available on the website. One can see the details of around 2
lakhs committee members created in 19 states. As per online
statistics available in the system, 8.5 lakh applications were
received and around 4 lakh claims were settled. The drilldown
reports of individual claims, district wise and community claims
are also. In the state of Madhya Pradesh, Maharashtra and
Kerala map of the allotted land is also being printed along with
the Patta certificate. In community Claims, around 1347 claims
were settled. The reports are being shown in charts as well in
tabular form. The system has been developed using advanced
Java. JBOSS, PostgreSQL & Fusion Chart.
4.27 ICT for Indian Judiciary
The National Informatics Centre (NIC) is serving the legal
community through Information Technology (IT) since 1990
when the COURTIS (Court Information System) Project was
commissioned for streamlining registries of various courts.
Since then, NIC with the constant support of the Supreme Court
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
http://results.gov.in
http://forestrights.nic.in
NATIONAL e-GOVERNANCE PROJECTS
of India has taken great strides. Today all High Courts have
been computerised and interconnected through NICNET. For
execution of this project, the IT needs of various stakeholders
viz., the litigants, the judges, the advocates and the registry
were identified and catered for.
Information on some of the applications which have been
successfully implemented at Supreme Court and 21 High
Courts are given below. These applications have either direct
or indirect impact on the masses i.e. litigants. The entire range
of applications developed provides both G2G and G2C
services.
Case Status module provides information on pending and
disposed case status information to litigants/advocates on
Internet. It covers the cases at Supreme Court and High
Courts.
Judgment Information System (JUDIS) is available
online as well as on CD-Rom consisting of complete text of
reported judgment of the Supreme Court and a number of
High Courts. Judgments can be accessed through Part
name, Advocate, Date of judgment and more importantly
through Free text search. Judgments are available on the
web-site within 24 hours of their delivery in the court.
Cause Lists are scheduling of cases to be heard by the
courts on the following day. The Cause lists of Supreme
Court and all High Courts are available on the internet.
Advocates can generate their own Cause lists from the
site. Litigants can retrieve information through the name
of either petitioner or respondent . The Court wise/ Judge
wise lists can be prepared.
Daily Orders of Supreme Court and High Courts are
available on the web. As soon as the orders are signed by
the Judges, they are available on Internet. These orders
are only for information to the litigants. For official copy of
the signed orders one has to obtain through normal
channels. Litigants can have access to the signed orders
without travelling to the court
In addition to the above a number of backend functions of the
court have also been computerized. Additionally a module for e-
filing is also now available.
4.28 ICT System for National Bamboo Mission
The National Bamboo Mission (NBM) scheme, Department of
Agriculture and Cooperation envisages to promote the growth of
the bamboo sector and promote, develop and disseminate
technologies through traditional wisdom and modern scientific
knowledge to generate employment opportunities for skilled and
unskilled persons, especially unemployed youths. NIC has
developed an MIS (http://nbm.nic.in) on District level Progress
Monitoring facilitating online reporting of data from States &
Districts.
4.29 Immigration, Visa, Foreigners
Registration & Tracking (IVFRT) System
IVFRT Project is one of the ten Central Government Mission
Mode Projects under the NEGP. The project aims at developing
an integrated system across the functions of immigration, visa
and foreigner's registration and tracking as part of a broader
emphasis on immigration control. IT infrastructure and services
55
ICT for Indian Judiciary
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
are being set up at 77 Immigration check posts, 170 Indian
Missions abroad, 7 Foreigners Regional Registration Offices
(FRROs) and about 600 Foreigners Registration Offices
(FROs). The implementation of the project will enable
authentication of a traveler's identity through use of Intelligent
Document Scanners and Biometrics, updation of details at entry
and exit points, and improved tracking through sharing of
information captured during visa issuance, travel, stay etc. The
overall task includes streamlining functions, processes, people,
technology and resources, and designing a secured and
integrated ICT system and planned an interface with the
passport and Visa system that enables seamless information
flow among various stakeholders and facilitation of in-bound
and out-bound travelers.
IVFRT system is envisaged as an asynchronous system with
one central system. The system would enable cross flow of
requisite data for UCF creation and updation including traveler
history, biometric and biographic information as well as risk
assessment. This system would facilitate information
exchange between MHA, MEA and other agencies such as
Bureau of Immigration and FRRO/FRO as role based access
control. The system would facilitate visa information data and
its sharing with ICPs(under MHA) to enable viewing traveler's
visa information at ICPs.
Visa application forms have been standardized. Online Visa
application system with appointment scheduling has been
completed and introduced in Bangladesh, Pakistan and UK
covering 7 missions / consulates. New visa sticker with
enhanced security features (2D barcode, Photo, MRZ) has
been introduced in Rajshahi (Bangladesh). The Visa
Applications received by the Missions (Pakistan, Bangladesh
and UK) are uploaded by the authorized officers on the Central
Processing Server. IB, BoI and RAW have been given access
to Visa Application Data and these agencies are granting online
clearance for Prior Reference Cases. MHA is also clearing the
cases electronically.
The project shall result in integration of all the concerned
systems starting from Visa application to their exit from India
including their stay and ensure seamless flow/ sharing of
Information among all stake-holders. All the IVFRT systems
shall be networked on a real-time basis with all embassies
and consulates, immigration checkpoints in India, and the
seven FRROs. All visa applications will be online, and an
online watch list will be created in coordination with various
security agencies to quicken the visa process for genuine
travelers.
4.30 India Image
India Image Programme is aimed at establishing Government
presence on the web. NIC offers Design, Development and
Consultancy on Government Websites and Portals.
Consultancy and support is given to Government Departments
in designing new sites as well as enhancing existing websites.
Number of existing websites of the Government were reviewed
& redesigned to make them compliant with Guidelines for
Government websites. These included Ministry of Finance, NIC
Visa Online
For further details, please contact:
[email protected]
India Image
NATIONAL e-GOVERNANCE PROJECTS
Home portal, Department of Information Technology,
Department of Social Justice etc.
4.31 Integrated Management Information
System (IMIS) for Rural Water Sector
The Integrated Management Information System (IMIS)
software (http://indiawater.gov.in) launched in April, 2009 was
implemented in all states and UTs. The data pertaining to
drinking water supply status in 16,59,580 rural habitations of the
country, is available online. It also enables monitoring of
coverage of schools and anganwadis with safe drinking water.
The coverage status of a habitation is monitored on the basis of
online progress report generated by the states. The focus of
monitoring of coverage is being further shifted from habitation
status to population coverage status within the habitation. The
IMIS also enables the user to view the water quality affected
habitations, the mitigation measures taken and the details of the
safe water supply systems catering to the needs of these
affected habitations.
Salient features
Provides near to real time coverage status of a particular
habitation available with water supply assets created within
that habitation and their functionality status, thereby
promoting transparency.
Allows viewing of the quality status of a source to find out if
safe potable water is available in a particular habitation
Facilitates the monitoring of the covered habitations which
have slipped back to uncovered status again
Helps in elimination of repeated investments in some
habitations while other uncovered / difficult habitations
remain deprived.
Achieves high transparency through user-friendly reports
available in public domain
Creates an interaction between the government and the
PRIs as both can monitor the community-based
programs and the status of water supply assets handed
over to the PRIs.
4.32 Integrated Disease Surveillance Project
Integrated Disease Surveillance Project (IDSP) is a
decentralized, State based Surveillance Program in the
country. It is intended to detect early warning signals of
impending outbreaks and help initiate an effective response in
a timely manner. ICT enabled IDSP project envisages use of
computer and communication network for distance learning,
information and data handling and transmission of data from
the field for rapid action on the containment of diseases. The
project seeks to enhance analysis and disaster preparedness,
mitigation and response. Further emphasis in on improving
the efficiency of existing surveillance activities of disease
control programs and build decentralized structure for
facilitating sharing of relevant information for smooth operation
of the project. The National Institute of Communicable
Diseases (NICD) serves as a hub of all the surveillance data
activities and monitors all reports related to any disease
outbreak.
57
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[email protected]
For further details, please contact:
[email protected]
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The system has resulted in speedy data transmission for IDSP
and other health programmes. The system allows online entry
of data to central server, data entry of hand written formats and
collecting information through telephone/IVRS. The data is
loaded to central server at New Delhi that has been made
available for monitoring, trend analysis and remedial actions at
district, state and central level. With the setting up of IDSP, it
has been possible to gather disease surveillance data in short
span of time and effectively analyze the data for
monitoring/predicting of an outbreak of diseases.
4.33 Integrated Information System for Food
Grains Management
IISFM for Food Corporation of India (FCI) is a flagship project
which operates through a country-wide network of 5 Zonal
Offices, 23 Regional Offices and 170 District Offices. The
system captures complete workflow of FCI at depots spread
all over India. It captures stock position of grains stored in
around 1700 depots managed by FCI. Through this, the
latest stock position and trend analysis on off take and
availability of grains, etc. is made available to the planners
and decision makers over the web. The system has a base
application for the Districts which consolidates the stock
position at District level. All the 166 FCI districts are entering
their fortnightly stock data through this centralized online
application. The fortnightly stock position at District level is
available over the web. The Depot Application covers various
operations of the Depot such as Receipts, Issues,
Dispatches, Rail Movement, Gunny Inventory, Quality
Treatment, Internal Movement and Data Transmission. It
generates 68 different reports at the Depot Level. The
Masters & Feedback Management System (MFMS) provides
a common platform for the users to post and track not only
their feedbacks but also the feedbacks posted by other
users.
4.34 Integrated Voice Response System (IVRS)
NIC has been implementing a large number of e-Governance
projects for various ministries / departments / states on turnkey
basis to strengthen governance. A number of these projects are
citizen centric and require direct contact for support, access and
information needs. Many of these projects are in the socio-
economic sector which are being monitored by Government
officials / ministries / states; and often require assistance in
accessing the applications in timely manner. The IVRS Services
uses the latest IT tools as an interface to deliver voice centric
services to citizen and govt. departments. The interface is a
general solution with multi languages, so that it can be used
across India at the grass root level too. NIC is hosting IVRS at
the Central IVRS servers at iNOC for PWD, Hon. Supreme
Court of India & Hon. High Court of Delhi, School Results
Announcement (CBSE 10th, 12th). The present infrastructure
is being upgraded to build up a Central IVRS Service delivery
platform infrastructure to facilitate the application support for e-
Governance projects. Further the same infrastructure will also
be used by the other government department for providing IVRS
interface to e-governance projects. The above upgradation will
provide for usage of Text to Speech and Voice Recognition
Technology in various Indian languages for IVRS & Call Center
Services which can be utilised for all G2C projects scaling up to
approx. 2.5 to 10 Lakhs@ calls per day.
Integrated Voice Response System (IVRS)
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
NATIONAL e-GOVERNANCE PROJECTS
4.35 Indian Customs EDI System (ICES)
Indian Customs EDI System (ICES) is an initiative of Indian
Customs to use ICT to meet these challenges by eliminating
redundant processes, decreasing reliance on cumbersome
paper documents, speeding up processing times, and
creating international standards for data. ICES is a workflow
based automation system for processing of customs
documents at different levels for clearance of cargo. The
documents are reviewed by different level of officers at
various stages of processing. The final clearance is accorded
after selective physical examination. ICES keeps track of the
officers who have handled the document at each stage of
processing. Document tracking facility is also given to the
trade for enquiry. The process of Customs Clearance is
depicted below:
ICES provides for integration with other agencies involved in
Customs clearance process through EDI technology over
ICEGATE. The agencies involved are - Directorate General of
Foreign Trade (DGFT), Banks, Shipping Agents,
Importers/Exporters/Custom House Agents, Port Authorities,
Airports, Container Freight Stations, Inland Container depots
etc. Other value added services implemented as part of ICES
Application are:
e-Payment of Customs duties through multiple banks
Touch Screen Kiosks at Custom Houses
Tele-enquiry
Remote EDI System (RES) Software for preparation and
remote filing of Imports/Exports/Import General
Manifest/Consol Manifest Declarations in EDI format
On-line Document Tracking at Web Site
Web based Help Desk facility
4.36 Land Use Statistics (LUS) Information
System
This application (http://lus.dacnet.nic.in/lus) is being used
to collect data on how the geographical land is being used
under different classifications including irrigated area of
different water sources, crop wise irrigated and un-
irrigated area. The data is being used to study and
analyze land use pattern, crop diversifications, impact of
the different ongoing schemes on irrigation & crops and
for formulation of new schemes.
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Indian Customs EDI System (ICES)

For further details, please contact:
[email protected]
http://lus.dacnet.nic.in/lus
For further details, please contact:
[email protected]
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4.37 Limited Liability Partnership Act Project
The Limited Liability Partnership (LLP) is viewed as an
alternative corporate business vehicle that provides the benefits
of limited liability but allows its members the flexibility of
organizing their internal structure as a partnership based on a
mutually arrived agreement. The LLP form would enable
entrepreneurs, professionals and enterprises providing services
of any kind or engaged in scientific and technical disciplines, to
form commercially efficient vehicles suited to their requirements.
Ministry of Corporate Affairs implemented LLP Act 2008 w.e.f
01st April 2009 and NIC has been engaged in for implementing
an online eGovernance solution for the same. The application
has an exclusive Portal http://www.llp.gov.in as a virtual front
office to access around 23 downloadable forms meant for steps
in formation and running of LLP. The portal facilitates the users
to upload the digitally signed e-forms alongwith
enclosures/attachments and payment of fee through payment
gateway by credit card/net banking. This portal also facilitates
the front office users to check the status of filed forms or work
on the observations of the back office. The Back Office is a fully
automated system with the features of work flow and role based
access for the registration of LLPs. The complete internal office
jobs are handled through this web based system and no paper
files are created.
4.38 MIS for Preparedness, Control and
Containment of Avian Influenza
A web-based application system http://avianflumonitoring.nic.in
for Preparedness, Control and Containment of Avian Influenza"
has been developed for the use of all Central and Regional
Animal Disease Diagnostic laboratories and Animal Quarantine
Certification Service Stations. This application captures details
of unusual sickness of the birds from the Disease Investigation
officer, tests conducted on received samples by the Animal
Disease Diagnostic Laboratories and test results obtained from
them.
4.39 MIS on Integrated Action Plan for
Selected Tribal & Backward Districts
The implementation of development programmes in Selected
Tribal & Backward Districts needs to be improved calling for
special steps to strengthen the administration, including filling
up of vacancies, increasing stakeholder participation, capacity
building and improving monitoring and evaluation.
A web based MIS for Integrated Action Plan (IAP) for 60
Selected Tribal and Backward Districts pertaining to 09 States
(IAP-MIS) (http://pcserver.nic.in/iapmis) has been developed to
facilitate online monitoring of various programmes. It has been
widely used for updating the performance of eleven major
flagship programmes as well as to monitor the financial
utilization. The MIS also has linkages with Census 2001
Demographic and Amenities database pertaining to these 60
districts. The system provides district and village level
information relating to nine types of basic amenities such
Education, Health, Drinking Water, Communication,
Recreational Facilities, Banking, Post Telegraph and
Telephone, Electrical Supply and Connectivity in 34 Left Wing
Extremism affected districts. The progress of the project in
these 60 districts are monitored regularly through
videoconference.
4.40 Monitoring of Projects submitted to EFC
(MIS-EFC)
Planning Commission undertakes appraisal of Central Sector
projects and schemes before these are considered for
For further details, please contact:
[email protected]
http://pcserver.nic.in/iapmis
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
NATIONAL e-GOVERNANCE PROJECTS
investment approval/decision by the Public Investment Board
(PIB) or Expenditure Finance Committee (EFC) depending
upon the size and nature of project cost. A web based
Management Information system http://pcserver.nic.in/efc has
been developed to view the status appraisal notes issued and
pending EFC/PIB proposals for appraisal to undertake the
techno-economic appraisal of Central Sector projects and
schemes of major projects and programmes in the public sector
for facilitating the investment decision by the Government.
Information of issued appraisal notes has been uploaded since
January, 2008 and till date pending EFC/PIB proposals..
System can be accessed using URL.
4.41 National Animal Disease Reporting
System (NADRS) Project
The main objective of National Animal Disease Reporting
System (NADRS) Project is to record and monitor livestock
disease situation in the country with a view to initiate preventive
and curative action in a timely and speedy manner. The NADRS
involves a computerized network, integrating both MIS and GIS,
linking 7032 Block, District and the State/UT Headquarters in
the country to the Central Disease Reporting & Monitoring Unit
(CDRMU) in the DADF at New Delhi.
4.42 National Employment Service Project
National Employment Service Project had been developed for
Ministry of Labour and Employment, Directorate General of
Employment & Training (DGET), for computerization of
Employment Exchanges in the country. The systems aims to
provide a single point portal for jobseekers, employers and
employment exchange officials. It consists of the following
modules:
Registration module for various activities related to
registration/renewal of job seekers and issue of
Employment Card.
Vacancy module for registration of employers and booking
of job vacancies.
Submission module for searching of live register to match
job-seekers to a notified vacancy, preparing submission list
and taking care of post submission activities.
Employment Market Information module for collecting
regular information about employment in private sector as
well as public sector about number of persons employed,
vacancies occurred and types of persons in short supply.
Vocational Guidance module to provide information to the
students/Job-seekers about the career conferences/
exhibitions/seminars/career campaigns etc
Employment Statistics module to provide complete
information about the job seekers registered, vacancies
notified and vacancies filled at Employment Exchange,
State and All India level.
61
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[email protected]
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
http://pcserver.nic.in/efc
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4.43 National Horticulture Mission
National Horticulture Mission (NHM) is being implemented in
all the States and Union Territories of India to promote
holistic growth of the horticulture sector covering fruits,
vegetables, root and tuber crops, mushroom, spices, flowers,
aromatic plants, cashew and cocoa through a variety of
interventions relating to production and productivity
improvement, HRD, post harvest management and
marketing.
The HORTNET project (http://nhm.nic.in) is a unique
intervention to accomplish e-Governance in NHM where-in total
transparency has been envisaged in all the processes of
workflow i.e., online application filing, authentication, processing
and online payment to the beneficiary's bank account. SMS
based e-alerting is an added feature of the system. The project
is being implemented using the available Govt. ICT
infrastructure, i.e. NIC Data Centre Infrastructure.
The Project enables all stakeholders to gain access to
information and data on real time basis for ensuring better
delivery mechanism and efficient administration of the
scheme. The MIS has been designed to promote G2G, G2C,
G2F interface with access to grass-root level data on ANY-
TIME-ANY-WHERE basis. Online data is being reported from
18 States and 2 UTs. The system is being roll-out nationally to
all states and districts.
Horticulture Mission for North East and Himalayan States
(HMNEHS) (http://tmnehs.gov.in/) has been launched for
Integrated Development of Horticulture in this area. The Mission
is based on the "end-to-end approach" taking into account the
entire gamut of horticulture development, with all backward and
forward linkages, in a holistic manner. It envisages to provide
North East and Himalayan states with adequate Information and
Communication Technology infrastructure. A central database
and an ICT based Progress Monitoring System has been
established for storing all the necessary information and data
related to scheme.
4.44 National Land Records Modernisation
Programme (NLRMP)
The Government of India has decided to implement the
Centrally-Sponsored scheme in the shape of the National Land
Records Modernization Programme (NLRMP) by merging two
existing Centrally-Sponsored Schemes of Computerization of
Land Records (CLR) and Strengthening of Revenue
Administration and Updating of Land Records (SRA&ULR). The
major components of the programme are computerization of all
land records including textual and spatial records and mutations,
survey/re-survey and updation of all survey & settlement records
including creation of original cadastral records wherever
necessary, computerization of registration, development of core
GIS and capacity building.
The basic service of distributing computerized Record of Rights
(RoR) is operational in around 4000 tehsils of the country. The
Bhunaksha software for integration of Record of Rights (RoR)
and Maps has also been implemented in the States of
Chhattisgarh and Haryana where RoR and map abstract are
being distributed from computers. The training on Bhunakha
System has been given to officials of Tripura and pilot run is
being done for one Revenue Circle. The customization of system
is being done for Odisha and Himachal Pradesh. NLRMP
training of trainers has been given to 621 Revenue Officials at 31
locations. This has been instrumental to prepare trained
manpower to further train field level survey and revenue officials.
For further details, please contact:
[email protected]
http://nhm.nic.in
NATIONAL e-GOVERNANCE PROJECTS
Some of the systems currently operational across the country
include Bhoomi in Karnataka, Tamil Nilam in Tamil Nadu,
e-Dharni- Goa, Bhuyan-Chhatisgarh, ApnaKhata - Rajasthan,
Himbhoomi - Himachal Pradesh, e-Dhara - Gujarat, Bhumi -
West Bengal. The States of Karnataka, Tamil Nadu, Goa and
Gujarat are fully operational and have stopped the manual
distribution of Record of Rights. The States of Madhya Pradesh,
West Bengal, Rajasthan, Maharashtra, Odisha, Uttar Pradesh,
Sikkim, Andhra Pradesh, Pondicherry and NCT of Delhi have
made many tehsils/taluks operational. Record of Rights is
available for viewing on the internet for the states of Madhya
Pradesh, Rajasthan, Uttar Pradesh, Uttarakhand, Tripura,
Assam, Goa, Maharashtra, Andhra Pradesh, Chhattisgarh and
Haryana.
Property Registration:
Property Registration involves recording a copy of a document
and transferring the title in immovable property to the office of
the Registrar. The registration process has been computerized
in around 3000 sub-registrar offices of the country enabling
better citizen services and generation of various statistical
reports. The major projects running across the Country are
SCORE (Bihar), PRERNA (Uttar Pradesh), CARD (AP),
Panjeeyan (Assam), DORIS (Delhi), ReD (Gujarat), HALRIS/
HARIS (Haryana), HIMRIS (HP), STAR (TN), PEARL (Kerala),
e-Pathiram (Puducherry), PRISM (Punjab), CORD (West
Bengal), SARITA (Maharashtra), KAVERI (Karnataka),
CROWN (Uttarakhand), Sikkim, Chhattisgarh, Manipur, Tripura,
etc. e-Stamping system has been implemented in the States of
Assam, Gujarat and Delhi. Some States like Gujarat have
designed simplified 2-3 page deed documents. The first page
will contain property details and second page contains parties'
details & few related declarations. The states of Gujarat, Delhi
and Bihar have provided online calculators for property and land
valuation.
The property registration system has been further integrated
with land records mutation process in the States of Maharashtra
and Himachal Pradesh.
4.45 National Social Assistance Programme
(NSAP) MIS
Indira Gandhi National Old Age Pension Scheme (IGNOAPS),
under the National Social Assistance Programme (NSAP),
Ministry of Rural Development, Government of India, was
launched in November 2007. Under IGNOAPS, old age pension
of Rs. 200/- is being granted to a person who is 65 years or
higher and belonging to a household below the poverty line'. On
the occasion of the launch of the IGNOAPS, it was indicated
that all efforts should be made to include details of every
beneficiary in a computerized data base.
The system was developed to capture the legacy data of old
pensioners; identification, verification and sanction of new
63
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[email protected]
National Land Records Modernisation Programme (NLRMP)
http://rural.nic.in
FOR CITIZEN EMPOWERMENT
pensioners; sanctions, releases and allocations of funds;
disbursement of pensions; periodic physical verification of
pensioners; transfer of pensioners; process appeals; etc. All the
States were requested to furnish legacy data of all the existing
beneficiaries under IGNOAPS in digital format. In order to allow
entry of data from remote locations offline system was designed
in MS-Access and made available on http://rural.nic.in website
for downloading and data entry. Further, during 2009, Indira
Gandhi National Widow Pension Scheme (IGNWPS) and the
Indira Gandhi National Disability Pension Scheme (IGNDPS)
were also launched. IGNWPS is given to widows belonging to
BPL and aged between 40 and 64. IGNDPS is given to those
disabled persons who are aged between 18 and 64 and have at
least one severe disability of 80% or higher and at least two
disabilities of 40% above. IGNOAPs MIS was enhanced to
include IGNWPS and IGNDPS. It is based on Open Source
technologies.
The system facilitates disbursement of pension as per RBI
guidelines and helps in achieving transparency and ensuring
accountability apart from improving monitoring of
implementation of the Programme. NIC is further working on
extending the system to include other State level social
schemes to make the system all inclusive.
4.46 NIKSHAY - Prevention & Monitoring of
Tuberculosis in India
Ministry of Health & Family Welfare launched Revised National
Tuberculosis Control Programme (RNTCP), incorporating the
components of internationally recommended DOTS Strategy for
control of TB in India in 1992. In order to monitor individual TB
patient, NIKSHAY, case-based, web-based application software
has been developed and hosted at http://nikshay.gov.in. The
application includes monitoring & management of users and
masters at national, state and district level. Tuberculosis units
register the TB patients and a unique number is generated for
future references. Registration of TB Patients includes personal
details, DOT provider details, history of anti-TB Treatment, pre-
treatment lab test details and disease classification. The
application facilitates role based search facility based on TB
Registration ID and through navigation. Profiles of State TB
Officers (STOs), District TB Officers (DTOs) and Tuberculosis
Unit Officers and Officials are also being maintained.
Push & Pull based SMS technology will be used to monitor the
progress of the project, to have contact with TB Patients, DOTS
Providers for monitoring of treatment follow-up. More than 5000
DMCs/PHIs have been created.
4.47 Nirmal Gram Puraskar Online System
The Nirmal Gram Puraskar (NGP)
(http://nirmalgrampuraskar.nic.in) is a national award winner
under Total Sanitation Campaign (TSC) Programme of the
Department of Drinking Water Supply. It is an incentive for
Panchayati Raj Institutions (GP, BP and ZP) as well as
individuals and organizations that are the driving force for 100%
sanitation coverage in rural India. Every year Hon'ble President
of India gives away these Awards to those Panchayats which
have succeeded in achieving 100% sanitation coverage in that
year. The NIC Information Systems Cell of Department of
Drinking Water Supply has played an important role in this
massive exercise, by computerizing the entire process starting
from initial process of application entry at district level, initial
scrutiny at state level and final scrutiny at Central level and the
process of generating awardees list. It also contains modules,
For further details, please contact:
[email protected]
http://nikshay.gov.in
For further details, please contact:
[email protected]
NATIONAL e-GOVERNANCE PROJECTS
which helps the department officials in making all the logistic
arrangements for the NGP awarding ceremony. Till now 28002
Gram Panchayats, 181 Block Panchayats and 13 Zilla
Panchayats have been awarded NGP. In addition to the above,
about 50 types of Reports are prepared for supporting decision-
making and logistic arrangements for the main function.
All information is available in public domain, thereby
inducting a high level of transparency.
Any applicant PRI can view the application status online
The verifying agencies can file their reports online thereby
reducing massive paper work and compilation time.
Availability of information in public domain has also
generated awareness about this incentive of the GoI in
promoting a safe hygienic and healthy living environment
for the rural people.
4.48 Official Language Portal
The Official Language portal (http://rajbhasha.gov.in) is a
bilingual site using Unicode's Open Type Fonts i.e. Mangal.
Services through this portal include Seniority Lists of Central
Secretariat Official Language employees, Hindi Salahkar
Samitis, learning hindi - Prabodh, Praveen & Pragya online,
Online English to Hindi Translation, online Bilingual, Bi-
directional e-Mahashabdkosh, Processing of Hindi Teaching
Scheme Examination Results, etc.
4.49 Online System for Allotment of All-India
Quota of Medical/Dental Seats
In the previous years, candidates sometimes along with their
parents had to travel long distances to participate in the
counseling process. The entire counselling process, conducted
in 2-3 rounds used to span 3 months.
In order to reduce the time span for counseling and facilitate
students to take part in the counseling process from their homes
or nearest internet access point, online system has been
designed for allotment of All-India Quota of Medical/Dental
Seats from 2012. This web based application facilitates end-to-
end support towards streamlining the admission processes in all
phases like Examination, Counseling and post Counseling
operations in the Technical and Academic Institutions. 10968
students for 5294 number of seats in Medical stream in 136
institutes and 481 students for 182 number of seats in Dental
65
For further details, please contact:
[email protected]
http://rajbhasha.gov.in
For further details, please contact:
[email protected] or [email protected]
http://mcc.nic.in
FOR CITIZEN EMPOWERMENT
stream in 26 institutes have registered. It is proposed to extend
this service for UGs in which approximetely 125 institutes are
participating for more than 3000 seats across the country.
The advantages of online counseling over traditional counseling
through personal appearance are:
Since the number of seats available under All India Quota,
in both PG and UG courses have increased over the years,
it is not possible to complete counseling by personal
appearance with in prescribed time limit.
Candidates, including Physically Challenged and girls
students, and their parents are required to undertake long
journey number of times (up to 6-8 times) within short
period of time, causing financial and physical strain to them.
Two rounds of counseling (through personal appearance
have been extended to 3 rounds through online counseling
ensuring better utilization of All India Quota PG and UG
seats and minimize wastage of All India Quota Seats.
The expenditure on counseling is almost nil for the
candidates and much less for Government.
The online counselling process is faceless yet fully
transparent and fair.
4.50 Overseas Citizenship of India (OCI)
OCI (http://ociindia.nic.in) scheme was introduced by amending
the Citizenship Act, 1955 in August 2005. The scheme provides
for registration as Overseas Citizen of India (OCI) of Persons of
Indian Origin (PIOs). The OCI documents consist of OCI
Registration Booklet and a Universal visa sticker. The OCI can
apply for card online from anywhere in the world. The form
submitted by the applicant is registered by the respective
Embassy, Competent Authority at Indian Missions/ Posts after
verification of the application scans. The status of the
application submitted can be viewed through Online Status
Enquiry. The applicant can also sent email in case of any
problem while applying through online or delay in the issuance.
An on-line OCI miscellaneous service is now available for re-
issuance /issuance of duplicate OCI documents. Through this
application 6,49,951 persons have been issued OCI cards.
4.51 Online Monitoring System for the Total
Sanitation Campaign (TSC)
Total Sanitation Campaign is a flagship programme of the
Government of India, which follows a principle of "low to no
subsidy" where a nominal subsidy in the form of incentive is
given to rural poor households for construction of toilets. The
key intervention areas are Individual household latrines (IHHL),
School Sanitation and Hygiene Education (SSHE), Community
Sanitary Complex, Anganwadi toilets supported by Rural
Sanitary Marts (RSM) and Production Centers (PCs). The
project is being implemented in rural areas taking district as a
unit of implementation.
So far, 607 projects have been sanctioned in 607 districts with
total layout of 22672 crore. These projects are at various stages
of implementation. The TSC online system facilitates
Approval of Projects on the basis of Baseline Survey
Release of funds for approved projects
Monitoring of Physical & Financial Progress report
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
Process Flow of Counseling System
NATIONAL e-GOVERNANCE PROJECTS
Implementation of Support programme (IEC,HRD,CCDU)
During the 11th Five year plan, Ministry has successfully
implemented the TSC web-based online monitoring system at
the Gram Panchayat level. The system displays names of
1,96,35,933 beneficiaries of 1,50,136 GPs as on 23
rd
May
2012. The data inputs / updates made through this software
gets automatically reflected in all the reports/ queries and GIS
maps generated by the system. All these
reports/queries/graphs/GIS maps are being used by all the
districts/states/Ministries & Other departments/ministries of
GOI.
The TSC Online system provides all necessary information
to GoI for approval of projects, release of funds in ongoing
projects as well as monitoring of the existing projects.
All information is available in public domain, thereby
inducting a high level of transparency and has truly
empowered the end user with information at fingertips.
Availability of information in public domain has also
generated awareness about the endeavour of the GoI in
promoting a safe hygienic and healthy living environment
for the rural people as well spreading the message of safe
sanitation and dignity of womenfolk.
4.52 Pension Authorisation, Retrieval and
Accounting System (PARAS)
The working of Central Pension Accounting Office (CPAO) is
fully computerized and it maintains a databank of Central
(Civil) pensioners. Over 9 lakh pensioners are provided
pension related services by the CPAO through more than
50,000 paying bank branches all over the country. PARAS
facilitates accounting of the pension disbursed by banks &
reimbursed by Govt. and tracking of a case right from the
receipt to dispatch. It provides for Grievance Redressal and
VIP, RTI & Court Cases.
4.53 Passport Issuance System
The Consular, Passport and Visa (CPV) Division of the Ministry
of External Affairs (MEA) provides passport and consular
services to Indian citizens through the Central Passport
Organization (CPO), and consular and visa services to foreign
nationals and Indians residing overseas through the passport,
visa and consular wings of over 160 Missions and Posts abroad.
The system allows Indian citizens to apply online from anywhere
in India and submit the printed passport application form. The
whole passport issuance starting from scanning of the
application form, granting, police verification, security clearance
and printing of machine readable Passport and dispatch of
passport is fully computerized. Centralized Pendency
Monitoring, Disaster Recovery for Individual offices and
Passport booklet dispatch system and automatic Police
Verification clearance approval system has also been included
in existing system.
Passport applications are being currently received at district
level through over 365 DPCs, 1000 Speed Post Centers, 19
PACCs. For public facilitation, remote enquiries such as web,
SMS and IVR were introduced. To take the passport service to
the doorstep of the public, decentralized related modules like
WEBPASS are introduced. This system includes modules from
67
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[email protected] or [email protected]
For further details, please contact:
[email protected]
http://cpao.nic.in
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online registration to printing of machine-readable passports.
Over 500 million pages of passport application forms have been
scanned, stored for electronic retrieval to go towards less paper
office. For further details kindly visit, https://passport.gov.in/ &
https://passport.gov.in/nri
Passport Information on Net (PISON) is a composite repository
of Indian Passport applicants throughout globe. The total size of
database is 80 million records, which include alphanumeric
details and images of the passport applicants. PISON is also
used by Immigration Check Posts (FRRO Offices) and other
security agencies. The arrangement is also made to transmit the
Police Clearance report online to passport offices. PISON also
makes a check on multiple passport holders. Refer
https://pison.nic.in
Passports are being printed for over 125 small Indian
Missions. Over 400 passports are printed per day, and the
unsigned printed documents are being sent to Indian
Missions which avoid dispatch of Blank booklets. The
passports that are issued are ICAO standard passports.
According to the guide lines set by International Civil Aviation
Organization (ICAO) no hand written passports should be
issued after 2010. This decision is taken by ICAO to speed up
the passenger clearance at International Airports and
strengthen the security of the travel documents. Refer
https://passport.gov.in/cipps
4.54 Pensioner's Portal for Government
Servants
The Pensioners' Portal is a Mission Mode Project of the
Department of Pensions and Pensioners' Welfare, Government
of India, taken-up under the National e-Governance Plan
(NeGP), which provides G2G, G2E and G2C services to the
users. It is primarily aimed at making the pension/retirement
related information, services and grievances handling
mechanism accessible online to the needy pensioners and,
thus, help bridge the gap between the Pensioners and the
Government. The portal is also expected to serve as a one stop
information source for the pensioners of Government of India
(especially civil pensioners) across the country.
The web-based Pensioners' Portal is serving as a dedicated
platform(24 x 7 hours) for accessing pension and pensioner
related information and services, especially related to Central
Civil Pensioners. The Portal has both interactive and non-
interactive components. The non interactive information
available includes Pensions Act/Rules, Schemes, Procedures,
Circulars, DA/DR Rates, Forms, Checklists, Guidelines,
http://pensionersportal.gov.in
https://passport.gov.in/cipps
For further details, please contact:
[email protected]
NATIONAL e-GOVERNANCE PROJECTS
Retirement Benefits & Welfare Measures, Classes of Pension,
Pension Process Road Map/Time Frame, Citizen Charter of D/o
Pension & Pensioners' Welfare, Hyperlinks to the
Utilities/Services & relevant information sources the
employees/pensioners/senior citizens may need most, 6th CPC
Report & Recommendations and FAQs. The interactive
component includes Online calculators for pension/family
pension, gratuity and commutation as per 5th and 6th Pay
Commission recommendations; status enquiries, generation of
personalised pension road map, on-line lodging and status
enquiry of grievances, submission of replies/clarifications by the
pensioners/pensioners' Associations; Web based Centralised
Pension Grievance Redress & Monitoring System
(CPENGRAMS) a web based work flow system enabling the
Ministries/ Departments/ Organizations to forward pension
related grievances for facilitating the redress of grievances at
the appropriate level.
4.55 Pest Disease Monitoring Information
System (PDMIS)
A web based online system (http://pdmis.dacnet.nic.in) is
implemented for reporting and dissemination of pest disease
situations by the States on weekly basis at district level.
Information System for Integrated Pest Management
(http://ipmweb.dacnet.nic.in) is implemented for reporting crop
wise pests & diseases situation and their intensity, available bio-
control agents in the field, conservation and augmentation of
bio-control agents, rodent control measures taken for pest
control and Farmers Field School (FFS) activities undertaken by
Central Integrated Pest Management Centres (CIPM).
4.56 Plant Quarantine Information System
(PQIS)
Plant Quarantine Information System
(http://plantquarantineindia.nic.in), a centralized application has
been implemented to facilitate online registration of traders,
online submission of application for Import permit, Import
Release Order and Phyto-Sanitary Certificate (PSC) by traders,
automation of fees calculation, workflow for processing these
applications online at Plant Quarantine Stations, generation of
Phyto-Sanitary Certificate (PSC), Import Permit (IP) and Import
Release Order (IRO), MIS Reports for monitoring the
application processing and creation of database on Import
conditions as per the Plant Quarantine Order 2003. 32 Plant
Quarantine Stations have been networked through dedicated
leased line to NICNET for accessing the system. The system is
also being used by the PSC Issuing Authorities (101). The
system brings transparency in quarantine services, uniform
adoption of standard procedures at all the PQSs and helps in
minimizing visits of traders at Plant Quarantine Stations to get
the certificate issued.
4.57 Postal Accounts Current System (PACS)
PACS is a web based and workflow driven computerized
system towards the management of the reporting, accounting
and reconciliation of Government Business Transactions
performed by the various Postal Units under various Postal
Circles across the country. The software has the following major
systems:
Transaction Reporting System for Banks and RBI
Transaction Reporting System for Postal Units
Discrepancy Management System
Penal Interest Management System
Automatic Transaction Accounting and Transfer Entry
System
Inter Government Advises and Accounting
Cheque Book Management
69
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
Reconciliation / Pairing
INTRANET Portal
Ledgers, Broadsheets, Reports and MIS
The key success factors of this software would be to collect e-
scrolls from banks and e-Schedules from Postal units so that
the reconciliation of transactions between Postal Units and
Bank Branches takes place automatically along with accounting
of transactions with RBI and agency banks. The PACS
software development was completed in 2009 and
implementation at Karnataka Postal Circle has been completed.
The PACS software was replicated and implemented on a pilot
basis in five more circles (Delhi, Hyderabad, Ahmedabad,
Jaipur and Bhopal) by 2010. After the successful completion at
the pilot circles, Department of Posts has decided to
customize, replicate and implement the software (PACS) from
June-2011 in all other 16 Postal Circles across the country and
expected to be completed by May-2012. The customization and
replication has since been completed in Tamil Nadu,
Maharashtra, Odisha, Himachal Pradesh and Chattisgarh.
Customization is in progress in other Postal Circles. The PACS
software, once fully replicated, will be covering 23 Postal
Circles, 16 Agency Banks, RBI and about ten thousand Postal
Units including Head Post Offices and Select Sub Post Offices
across the country.
NIC Bangalore has developed and implemented Government
Business Transaction Reporting System (GBTRS) software for
use in Agency Banks and this software are now being used by
CANARA Bank, Syndicate Bank, Indian Bank and Indian
Overseas Bank. NIC has also developed and implemented CBS
(Core Banking System) Extraction Tools for State Bank of
Mysore and State Bank of Hyderabad and implementation is in
progress at State Bank of Travancore. GBTRS and CBS
Extraction tools are the key measures to ensure e-Scrolls from
Agency Banks other than State bank of India (SBI). SBI has
introduced GBSS (Government Business Solution Software)
and e-Scrolls are being arranged for the pilot circles using
GBSS software. The Schedule Generation Tool, developed by
NIC, has been integrated with the MEGHDOOT software so that
e-Schedules are available from all Head Post Offices.
4.58 Postal Life Insurance (PLI Soft)
Web based Postal Life Insurance software has been
implemented to automate the workflow for issuance of policies
and managing the accounts for each policy holder starting from
acceptance of proposal till exit of the policy. This system is
being used by 23 circles, 45 regions, 440 divisions and 820
Head Post offices across the country. Various modules
incorporated in the software during the current year are
Proposal entry and incentive calculation for agents, SMS
For further details, please contact:
[email protected]
http://www.postallifeinsurance.gov.in
A typical window showing the pairing process
NATIONAL e-GOVERNANCE PROJECTS
integration for sending alerts/acknowledgements to policy
holders, Premium payment by insurant anywhere in the
country, Instant transfer of policy, Assignment, conversion and
Lapse policy, etc. Online fund position is provided from 820
head post offices to the PLI Directorate on a daily basis so that
it can be invested in the market. Presently there are more than
54 lakh policies with sum assured to the tune of Rs. 72,257
Crores and 180 lakh active policies with sum assured to the
tune of Rs. 78509 Crores under the Postal Life Insurance (PLI)
and Rural Postal Life Insurance (RPLI) schemes respectively.
4.59 Project Arrow
Project Arrow was as an integrated and focused approach to
enhance the Quality of Services and improve the 'Look and
Feel' of identified Post Offices across the country. The
underlining objective of the project was to provide e-enabled
services so that Post Offices become a "Window to the World"
for the 'Aam Aadmi'. This project was started with 50 identified
Post Offices in first phase and expanded to 10,000+ post offices
in four phases. NIC has developed Project Arrow Dash board
and online monitoring system to improve quality of services by
capturing transaction details by online data entry and
customized data extraction tool (DET). Comprehensive Dash
board has been designed to monitor status of various
parameters like mail receipt / delivery, revenue etc., Data
captured from DET files is displayed in various forms on web for
analysis to concerned users. Detailed Key Performance
Indicators (KPI) reports has been designed for 90+ parameters
captured from 10,000+ post offices located across the country
and have been made available online to all stake holders. All the
views / reports made available to individual post offices and
administrative offices like circle / region / divisional offices.
Regular review meetings are taken based on these data to
monitor the performance of the Project Arrow Post Offices.
4.60 Public Distribution System (PDS)
Computerization
End to End Computerization of Public Distribution System
Activities (ePDS) is to enhance efficiency and monitoring of
Distribution of Essential Commodities to the intended
beneficiaries. The PDS computerization project makes PDS
delivery system more effective in achieving food Security,
bring in optimization of subsidy costs , improve Internal
administrative efficiency in the Department, minimize the
transit losses and pilferage at various levels, make information
available to citizen through multiple interfaces like website or
SMS and ensure timely delivery of commodities to FPS
dealers.
NIC as an overall Technical Consultant is providing the
support to states in designing the standards for PDS
processes, development of Common Application Software
(CAS) and customization according to state requirements. NIC
has developed the Common Application Software that covers
Allocation of Food grains, Ration Card Management System,
Smart Card based sale of commodities at FPS, Dissemination
of information through Web portal and SMS, FPS
Management and Food Grains Movement monitoring.
PDS computerization is in advanced stage of implementation
in the states of Delhi, Gujarat, Kerala, Chhattisgarh,
Puducherry and Chandigarh.
71
For further details, please contact:
[email protected]
http://indiapostarrow.gov.in
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
PDS computerization is in progress in the states of Andhra
Pradesh, Haryana, Meghalaya, Maharashtra, Uttar
Pradesh,Bihar and Rajasthan.
4.61 Registration and Licensing of Fishing
Crafts (ReALCraft)
Registration And Licensing of Fishing Crafts (ReALCraft)
Software, a workflow based System, was developed by NIC
Kerala and made operational in the State of Kerala. The
objectives of ReALCraft are to create and maintain a National
Database of all Fishing Vessels across the country, to
electronically generate Registration Certificates and Fishing
License to Fishermen; to prevent registration with a duplicate
engine number and to minimize the need for physical movement
of the application form for approval, etc. by facilitating electronic
movement of files.
The application is being rolled out at 165 locations (places of
Registry) in all the Coastal States (Gujarat, Maharashtra, Goa,
Karnataka, Kerala, Tamilnadu, Andhra Pradesh, Odisha & West
Bengal) and Union Territories (Daman & Diu, Lakshadweep &
Minicoy Islands, Andaman & Nicobar Islands and Puducherry).
The Merchant Shipping Act (MS Act) has been amended to
enable all the States and UTs to adopt uniform format of
registration. NIC has fully customized the ReALCraft application
to meet the requirements of all States and UTs for Uniform
Registration of Fishing Vessels. State Fisheries Officials have
been trained, ICT infrastructure has been established and
Broadband Connectivity has been provided at all 165 places of
Registry. Fishermen can get status of their application just by
sending registration number or application reference number
through SMS and also the Marine Enforcement Team can get
Vessel information by sending vessel identification number,
registration number, license, permit, SART or EPIRB.(sea
safety equipments) by sending SMS. Coastal Guards, Navy,
State Marine Police, MPEDA, Mercantile Marine Department
(MMD) can enforce strict security norms using this system and
can get all the information of a fishermen and the fishing boat
they catch in the sea. The ReALCraft Application has helped
distribution of registration certificates to 5000 fishermen by the
District Magistrate of the Nellore district, Andhra Pradesh.
4.62 Retail Prices Monitoring System
An Intranet based system http://dacnet.nic.in/rpms has been
developed to facilitate monitoring of Weekly Retail Prices of
Food items and Monthly Retail Prices of Non Food items. Price
data is entered at market level. The system facilitates central
level monitoring of Weekly and Monthly Retail Prices of
Essential Commodities. The data is collected and compiled on
weekly basis for food items and on monthly basis for non food
items. Data is entered Market wise, Commodity wise, Date wise
for Food and Non Food items.
4.63 Rural Consumer Price Index (CPI-Rural)
Consumer Price Index (CPI) - Rural, a web enabled software
was developed to collect rural retail price by Central Statistics
Organization (CSO) through the post offices. CSO has selected
around 500 commodities for collecting retail prices every month
from 1183 villages covering all districts of the country. Each
village has been linked to nearest head / sub post office for data
For further details, please contact:
[email protected]
Registration and Licensing of Fishing Crafts (ReALCraft)
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
NATIONAL e-GOVERNANCE PROJECTS
entry. Data is collected by the postal field staff and verified by
the Supervisor (Post Master).This has been designed with role
based access control for operator, supervisor and CSO. Each
role has been assigned with pre defined access and privileges
depending on requirements. Extensive diagnostic reports have
been provided to help the operators to correct the wrongly
entered data. Different types of MIS reports have been designed
to provide information to various stake holders as per their
requirements along with the option to download the collected
data.
4.64 Sea Port Project
The domain knowledge acquired by NIC in more than last 10
years has resulted in producing Enterprise-wide Port Business
Applications system for Indian Sea Ports supporting G2B and
G2G e-Governance mission in our country. The latest
development in this regard is the Port Operations Management
System (POMS) for sea-ports, a product supporting Vessel,
Cargo, Container, Berth, Railway, CFS & Billing operations
having seamless integration with respective Customs as well as
Port Business Stakeholder (Agents) message through Port
Community System Portal of IPA. The project conceived as a
by-product from the Enterprise Application System of HDC
developed and implemented by NIC. "POMS" is successfully
operational in Kolkata Dock System (KoPT) and Ennore Port
Limited, Chennai. The same is being initiated for Chennai Port
Trust. The product 'POMS' can play a vital role in implementing
a uniform standard based port operations management for both
major and upcoming minor ports in India.
The salient features of POMS include - Supporting end-to-end
integrated business activity, enriched with re-engineered
business practices acquired through collaborative process
analysis matching Indian environment, based on cost-effective
open-source/standard platform, web-based system supporting
multi-tier enterprise architecture, RIA based user interface,
wireless PDA interface etc
4.65 Seednet India Portal
Seednet India Portal (http://seednet.gov.in\) is a 'National
Initiative for information on Quality seeds' for prosperity of
farmers. The key objectives of the project are to make timely
availability of seeds information (breeder, foundation and
certified seeds) and demand and supply of seeds. Under the
project, a complete Seed Supply chain has been developed
to enable state governments, public sector and private seed
producers to provide online indent for breeder seeds and
also provide the requirement and availability of seeds online.
73
For further details, please contact:
[email protected]
http://seednet.gov.in
For further details, please contact:
[email protected]
Rural Retail Price survey report
FOR CITIZEN EMPOWERMENT
Uniform Seed Certification software is being implemented in
Seed Certification Agencies.
4.66 Smart Card Based Public Distribution
System
Smart Card based applications are implemented for a number
of National and State level projects. Driving License & Vehicle
Registration Certificate (DL/RC), Multi-Purpose National Identity
Card (MNIC), Rashtriya Swasthya Bima Yojana (RSBY),
ePassport and PDS respectively are some of the major projects
implemented across the country. Key Management System
(KMS) of DL/RC for the States of Goa, Delhi, Andhra Pradesh,
Assam, Gujarat and Uttar Pradesh have been done this year
and approximately 1182 number of authority cards were issued
to the State nodal offices. MNIC (Multipurpose National Identity
Card) is an initiative of the Ministry of Home Affairs and Office
of Registrar General, India to create a national ID for every
Indian citizen with the objective of obviating the need for multiple
documentary proofs. It is desired to allow multiple applications
integrated onto a single smart card. Ministry of Labour and
Employment has entrusted NIC to design and develop KMS
software for the Rashtriya Swasthya Bima Yojana (RSBY)
project. The system should provide the mechanism, so that only
authorized agencies are able to perform the card data
modification to complete the field transactions. Software for
implementing these requirements has been developed.
Maintenance and up gradation in the applications for SCOSTA-
CL cards has been carried out for the year 2010-11. e-Passport,
a biometric passport uses contactless smart card technology,
embedded in the back cover for Indian passport. Under Public
Distribution System Project, existing Paper based Ration Cards
have been replaced with Smart Cards having all biometric,
demographic and personal information details of people. A pilot
project has been initiated to replace paper based Ration Cards
with SCbPDS in Haryana and Chandigarh. Generic software
has been developed by NIC and tested by the respective State
Governments. The project envisages Introduction of SCOSTA
compliant Smart Cards for all the stakeholders, Web enabled,
role and workflow based Application Software on Open Source
platform and Distribution of commodities at FPS through PoS
terminals using biometric authentication to check genuineness
of beneficiary.
4.67 Swarnjayanti Gram Swarozgar Yojana
(SGSY)-MIS
Swarnjayanti Gram Swarozgar Yojana (SGSY) is to assist the
poor families (Swarozgaries) by ensuring appreciable sustained
level of income over a period of time. This objective is to be
achieved by inter alia organizing the rural poor into Self Help
Groups (SHGs) through the process of social mobilization, their
training and capacity building and provision of income
generating assets. The SHG approach helps the poor to build
their self-confidence through community action, interactions in
group meetings and collective decision making, identification
and prioritization of their needs and resources. MIS-SGSY,
http://sgsy.gov.in is a role based web enabled Information
Management System for managing all the activities of SGSY
from MoRD level to Block level, Routing Agencies and
Implementing Agencies. The system has major modules like
SHG, DRDA Administration, and Special Projects.
In SHG module, activities like Component wise funds allocation
at MoRD, allocation by MoRD to districts, corresponding
allocations by states to districts are covered. Funds
expenditure planning at District level, Expenditure details, Bank
http://sgsy.gov.in
For further details, please contact:
[email protected]
For further details, please contact:
[email protected]
NATIONAL e-GOVERNANCE PROJECTS
linkage details of SHGs, SHGs members, Training Institutions
details, Products/ Activity details, Individual Swarozgaries
details are also available. Loan Sanction/Rejection disbursal
schedule details are available.In Special Projects module,
activities like On line proposal entry at District/State/MoRD
level, its approval, Sanctioning and Releasing of funds to
Routing agencies, Online generation of Sanction and release
orders and Transferring of funds from Routing Agencies to
Implementing Agencies, Funds receipt by Implementing
agency, Funds Expenditure, Training Institution details and
Beneficiaries Training details are covered.
The application is developed using open source resources like
Java, Hibernate and Struts (Java Script, Ajax). Postgres is used
as the database and it is hosted on Linux servers.
4.68 Telecom Commercial Communications
Customer Preference Portal
Telemarketing calls are a major cause of worry not only for
people in India, but across the globe. The objective of
National Consumer Call Preference (NCCP) Registry is to
curb Unsolicited Commercial Communication (UCC).
Unsolicited Commercial Communication has been defined
as "any message, through voice or SMS, using
telecommunications service, which is transmitted for the
purpose of informing about, or soliciting or promoting any
commercial product or service, which a subscriber opts not
to receive, but does not include any transactional
message; or any messages transmitted on the directions of
central Government or State Government or agencies
authorized by it .
Earlier during 2007, India became one of the few
countries to have started the National Do Not Call (NDNC)
Registry (http://www.ndncregistry.gov.in) service to protect
the telephone subscribers from such Unsolicited
Commercial Communication. The NDNC Registry could
not achieve the full objective of protecting the telephone
subscribers from UCCs. Therefore, TRAI came up with the
new regulation "The Telecom Commercial
75
For further details, please contact:
[email protected]
Inauguration of NCCP Registry by Mr. Kapil Sibal on 27th September 2011
FOR CITIZEN EMPOWERMENT
Communications Customer Preference Regulations, 2010"
on 1st December 2010. Accordingly, NDNC portal has
been revamped and a new registry i.e. National Consumer
Call Preference (NCCP) registry has been set up at
www.http://nccptrai.gov.in which has started functioning
from 15th January, 2011.
The NCCP Registry is a database having the list of all the
telephone numbers of the subscribers who do not want to
receive UCC or opt to receive messages of certain
categories. The telephone subscriber (Landline or
mobile) who does not wish to receive UCC or receive
certain category messages can register their telephone
number with their Access provider (AP) for inclusion in
the NCCP Registry which will be included in the database
within 7 days of receipt. As on date, 170 million
customers are registered in NCCP database.
The Telemarketer will have to verify their calling
telephone numbers list and SMS sending list with the
NCCP before making a call or sending SMS. A penalty
per call/message has been prescribed to discourage
telemarketers who make calls to numbers registered in
CCP list. The defaulter telemarketer will face
disconnection of telecom service and blacklisting in case
of continuous sending of Unsolicited Commercial
Communication (UCC) even after being penalized. More
than 5 TMs have been blacklisted so far with
approximately 7400 disconnections of telecom resources
so far.
The complete statistics as in May 2012 are summarised in the
Table 1 :
4.69 Waqf Management System of India
(WAMSI)
Waqf is the permanent dedication by a person professing
Islam, of movable or immovable property for any purpose
recognized by the Islamic law as pious, religious or charitable.
Waqf is a national resource to be used to develop institutions
and earn income for Muslims welfare, it is so badly managed
that it is the only system where virtually no accountability is
demanded. Often Waqf Properties are facing the threat of
encroachment, alienation and sold-out. JPC on Waqf in its 9th
Report had recommended the computerization of the records
of State/UT Waqf Boards (SWBs) with the help of NIC. Waqf
Management System of India (WAMSI) has been developed
with following objectives:
Number Of Number
Access Provider 18
Registered Telemarketers 2,462
Locations of TMs all over India 1,122
Allocated Telecom Resources 1,60,717
Customers Registered 17,00,66,514
Customers in Fully blocked category 16,41,80,867
Customers in Partially blocked category 58,85,647
UCC complaints registered 1,23,571
Action taken cases for complaints 1,20,022
Penalty deducted from TMs Rs. 58,45,000
Telemarketers blacklisted 5
Resources Disconnected 7417
Table 1
For further details, please contact:
[email protected]
www.nccptrai.gov.in
NATIONAL e-GOVERNANCE PROJECTS
To have up-to-date correct inventories of Waqf
Properties.
To facilitate cross checking of Waqf Properties records with
other databases maintained at State/UT level especially
those of Revenue Records and Civic Bodies.
To track the revenue generated from individual Waqf
Properties by ensuring timely reminders for submission
of Annual Returns by Waqf Properties Managers.
To transparently manage the leasing process of Waqf
Properties and to monitor the pending payments from
lessees thereof.
To digitally preserve the Waqf Properties Ownership
Establishing Documents and to facilitate their easy
retrieval when required in case of litigations in courts.
Apart from known benefits as part of objectives listed above,
there would be lot of intrinsic benefits such as streamlining of
record keeping at State/UT Waqf Boards, introducing
transparency in the existing system of waqf management, etc.
Another anticipated benefit would be of electronic access of
valuable Waqf Properties documents that will reduce
unnecessary handling of fragile documents thus contributing to
their long-term preservation.
Common man could query and access various Reports
dynamically generated through this system to know the status
of Waqf Properties like who is the Manager, how much
Revenue was generated in previous years, if it is under
litigation then who is the petitioner/defendant etc, if it is
encroached then who is the encroacher, etc. This will become
social audit.
State/UT Waqf Boards Interface
77
For further details, please contact:
[email protected], [email protected]
http://waqf.gov.in/wamsi
National Level Projects
Advertisement Automation (DAVP)
AGMARKNET
Central Government Health Scheme (CGHS)
Centralized Payroll Package
Community Information Centres Project
Common Integrated Police Application (CIPA)
CONFONET (Consumer Forums Network)
Cooperative Core Banking Solution
DISNIC-PLAN
eAwas
e-Counselling
e-Courts
e-District
e-Granthalaya
e-Hospital/ONCONET
Election Informatics
Employee Provident Fund Organization Project
Employment Exchange Project
e-Municipalities
Energy Billing System for State Electricity Boards
e-Office/IntraGov
e-Procurement (GePNIC)
Examination Results Portal
Fertilizer Subsidy
FISHNET
ICT for Indian Judiciary
Integrated Action Plan for Selected Tribal & Backward Districts
Integrated Disease Surveillance Project (IDSP)
IVFRT (Immigration & Visa)
Land Records
Mother and Child Tracking System
National Animal Disease Reporting System
NREGASoft
Panchayat Informatics (NPP/Priasoft)
Passport Computerization
Patram
Pension Information System
Plan Plus
Postal Accounts Current System (PACS)
Prison Management
Property Registration
Public Distribution System
Public Grievance
Seaport Project
Transport Project (SARATHI and VAHAN)
Treasury Computerisation
Value Added Tax
Web based Scholarship Services
XGEN (Xtended Green Node)
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FOR CITIZEN EMPOWERMENT
Table 1 : Status of Implementation of National Projects
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National Level Projects
Advertisement Automation (DAVP)
AGMARKNET
Central Government Health Scheme (CGHS)
Centralized Payroll Package
Community Information Centres Project
Common Integrated Police Application (CIPA)
CONFONET (Consumer Forums Network)
Cooperative Core Banking Solution
DISNIC-PLAN
eAwas
e-Counselling
e-Courts
e-District
e-Granthalaya
e-Hospital/ONCONET
Election Informatics
Employee Provident Fund Organization Project
Employment Exchange Project
e-Municipalities
Energy Billing System for State Electricity Boards
e-Office/IntraGov
e-Procurement (GePNIC)
Examination Results Portal
Fertilizer Subsidy
FISHNET
ICT for Indian Judiciary
Integrated Action Plan for Selected Tribal & Backward Districts
Integrated Disease Surveillance Project (IDSP)
IVFRT (Immigration & Visa)
Land Records
Mother and Child Tracking System
National Animal Disease Reporting System
NREGASoft
Panchayat Informatics (NPP/Priasoft)
Passport Computerization
Patram
Pension Information System
Plan Plus
Postal Accounts Current System (PACS)
Prison Management
Property Registration
Public Distribution System
Public Grievance
Seaport Project
Transport Project (SARATHI and VAHAN)
Treasury Computerisation
Value Added Tax
Web based Scholarship Services
XGEN (Xtended Green Node)
NATIONAL e-GOVERNANCE PROJECTS
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National Level Projects
Advertisement Automation (DAVP)
AGMARKNET
Central Government Health Scheme (CGHS)
Centralized Payroll Package
Community Information Centres Project
Common Integrated Police Application (CIPA)
CONFONET (Consumer Forums Network)
Cooperative Core Banking Solution
DISNIC-PLAN
eAwas
e-Counselling
e-Courts
e-District
e-Granthalaya
e-Hospital/ONCONET
Election Informatics
Employee Provident Fund Organization Project
Employment Exchange Project
e-Municipalities
Energy Billing System for State Electricity Boards
e-Office/IntraGov
e-Procurement (GePNIC)
Examination Results Portal
Fertilizer Subsidy
FISHNET
ICT for Indian Judiciary
Integrated Action Plan for Selected Tribal & Backward Districts
Integrated Disease Surveillance Project (IDSP)
IVFRT (Immigration & Visa)
Land Records
Mother and Child Tracking System
National Animal Disease Reporting System
NREGASoft
Panchayat Informatics (NPP/Priasoft)
Passport Computerization
Patram
Pension Information System
Plan Plus
Postal Accounts Current System (PACS)
Prison Management
Property Registration
Public Distribution System
Public Grievance
Seaport Project
Transport Project (SARATHI and VAHAN)
Treasury Computerisation
Value Added Tax
Web based Scholarship Services
XGEN (Xtended Green Node)
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FOR CITIZEN EMPOWERMENT
C H A P T E R
05
RESEARCH
AND DEVELOPMENT
FOR CITIZEN EMPOWERMENT
5.1 Biometrics & Biocode for Land Records
Biometrics is the automated method of recognizing a person
based on a physiological or behavioral characteristic. Biometric
technologies are becoming the foundation of an extensive array
of highly secure identification and personal verification
solutions. Finger print (Bio-metrics) authentication is used to
ensure fool proof system for uniquely identifying the person. The
technology has been used in land records and Bio-metric
devices have been provided in the tehsils. Whenever there is
any transaction, updation/mutation to be done, use of bio-
metric/finger print is mandatory. The system is operational in 20
states where no change in land records database can be done
without Bio-metric of Tehsildar. The same has been done to
enforce security of the system and no unauthorized person can
make any changes therein.
2-Dimensional barcode is generated from important columns of
the Record of Rights (ROR) Registers. Solution implemented
has two main components; first one is 2-D Bar Code generation
module and other is Bar Code verification module. The 2-D Bar
Coded RORs has created a sense of trust among the revenue
administration, public and agencies providing loan and other
services. The main objective of devising this solution is to
generate the RORs that can be verified by any third party in a
time bound manner at the time of acceptance with minimum
resource. The same has been provided to provide extra security
to printed copy of RoR in the states of Karnataka, Madhya
Pradesh and Haryana. This technology is being used by e-
DISHA Ekal Sewa Kendras in Haryana for delivering many
other services also.
5.2 Secure Service Delivery through Digital
Signature
PKI (Public Key Infrastructure) is a collection of technologies,
processes, and organizational policies that support the use of
public key cryptography to verify the authenticity of public keys.
PKI provides the mechanisms to ensure that trusted
relationships are established and maintained. PKI enables
users to securely and privately exchange data and do financial
transaction over internet. The PKI and digital signature
technology has been used to ensure secure delivery of services
such as Records of Rights copies, Court Judgment, certified
copy of Registered Deed, non-encumbrance certificate and host
of other services in accordance with Section 65(1) of IT Act
2000, the Digital Signature. Under Land Records, using PKI
Land Records has been securing & authentication the electronic
document of ROR (E-ROR) from delivery databases in
deliverable format. Storage and issuance of Identification
number for each E-ROR for future references. Re-usable plug-
in has been written which can be used in any application for
secured delivery of services.
5.3 SCOSTA Standards for Smart Card
National Informatics Center worked along with academia and
industry players, to evolve a complete implementable Smart
Card Operating Systems Standards, which is named SCOSTA
(Smart Card Operating System for Transport Application).
These standards are absolutely generic and are deployment-
ready for all kind of Identity applications like Citizen ID Card,
PDS card, Election Card, BPL Card, , PAN Card etc. SCOSTA
is primarily based on ISO-7816 standards, and hence complie
5
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RESEARCH AND DEVELOPMENT

Frame work forDelivery of secure ROR

Biometrics & Biocode for Land Records
RESEARCH AND DEVELOPMENT
with international requirements also. As of now, more than
twenty major national and international industry players have
adopted these standards for their Smart Card products which
are sold in national and international markets. SCOSTA has
also been recommended by the Technical Committee for UID
Project.
5.4 Mobile Technologies for e-Governance
Applications
e-Governance is the use of information technology like WAN,
Internet and mobile computing by Governance agencies, to
transform private businesses and public agencies, as well as to
empower the citizens. Mobile-Governance, on the other hand, is
the use of mobile or wireless technology to improve
Government service and provide information "anytime,
anywhere". Mobile applications also rely on good back office
ICT infrastructure and well defined work processes.
A lot of R&D activities have been initiated in this area and
NIC has started using mobile -Governance for collection and
delivery of services in various sectors. SMS based services
have been rolled out in Examination Results, Land Mutation
status in Maharashtra, Certificate status and public
grievance under e-District project in Uttar Pradesh. Mobile-
Services (Transactions and Payments) are also being used
on pilot basis for making payment to the workers under
NREGA. Under Watershed Development programme and
Drinking Water Supply Programme, PDAs are being used to
pick the coordinates and photographs of various facilities
being created from the field and transmit to the central
server.
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e-GOVERNANCE
IN STATES
FOR CITIZEN EMPOWERMENT
6.1 ANDAMAN & NICOBAR ISLANDS
The A & N Islands is a Union Territory consisting of around 570
islands scattered in Bay of Bengal, more than 1200 km from
mainland. The islands are remotely located and face
infrastructure and technology constraints, resulting in unique
challenges in implementing e-Governance projects.
The NIC Andaman state unit was established in 1988 at
Secretariat, Port Blair to give thrust to the computerization
efforts in Government domain. The NIC District units are
functioning in two districts of South Andaman and Nicobar.
Setting up of NIC district centre is in progress in the third district
of North & Middle Andaman. The NIC offices at state and
district levels provide a wide range of services in e-Governance
spectrum to A & N Administration and to GOI offices in the UT.
The services cover software projects for different functional
areas of departments, providing Internet and e-Mail facilities to
the Government offices, video conference sessions from Port
Blair to the GOI offices in New Delhi, Capacity building including
training to govt officials, technical consultancy services to A & N
Administration on e-Gov projects etc.
6.1.1 IT Support and Services
BIRth and Death Registration System (BIRDS)
Launched in Jan 2008, BIRDS is a software built as per the
uniform and updated guidelines of Registrar General of India
(RGI) for registering births and deaths in the country online.
Citizens can download unsigned copy of birth/death certificate
from website. The Head office of Directorate of Health Services
(DHS) monitors birth and death registrations through website.
The system generates statistical reports required by RGI in
prescribed formats. Facility for other Govt offices like RGI, Civil
supplies department, Elections department, Transport
department etc., to download birth and death records periodically
from website, including downloading of data in XML format is
also available. There is a workflow based system in website for
changes in birth records, NOC etc., This system has been
implemented in all 91 registration centres in the UT, Health
centres of DHS. The number of records in BIRDS is 2.5 lakhs.
Electronic Citizen Services (ECS)
ECS is a G2C project launched in Oct 2007 for handling
around 36 types of services offered by District and Tehsil
offices to citizens. The services are categorized as Orders,
Permits, Licenses, Certificates, etc.. At design stage of ECS,
the service parameters are defined and built for each service
including (a) classification of service (b) various operating
levels like dealing clerks, Assistants, Asst Commissioners
along with their defined roles (c) time frame fixed at each level
(d) work flow for the service. With this design architecture,
every application for a service received at District
Collector/Tehsil office is tracked at each level till final delivery
of service to citizen. Now, citizens submit application for
various services, get acknowledgement across the counter
and can track status of their application through website,
IVRS, helpdesk or Kiosk. Around 20,000 applications from
citizens are serviced every year. The citizens can download
6
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e-GOVERNANCE IN STATES

Birth and Death Registration System

Electronic Citizen Services

e-GOVERNANCE IN STATES
the final output for some of the services directly from website.
The back end databases are also simultaneously made online
with ECS in synchronization.
Online Hotel Accommodation with Payment Gateway
Interface
It is a completely web based system that facilitates tourists
proposing to visit Andaman & Nicobar islands to book their
accommodation in Govt owned Star Category hotels, through
Internet. The tourists provide their requirements including room
type, no of beds, period of stay and other services in the website
and a unique customer-id is generated for each booking
request. The department confirms availability of
accommodation offline and sends an e-mail back to customer.
The customer can also track his request status through website.
Once confirmed, tourist makes payment for advance
reservation through the payment gateway interface of Axis
bank. This system has resulted in better room occupancy ratio
of the star category hotels. Around 20,000 applications from
citizens are serviced every year.
e-BASIC for Billing, Accounting System and Inventory
Control for Sagarika Emporium
The Govt. run Sagarika Emporium is a popular sales outlet in
Port Blair selling traditional craft items of artisans in A & N
islands to tourists. The e-BASIC software has fulfilled the
objectives of computerized billing and accounting system
including system generated daily cash book etc., automatic
generation of supply orders, receipt of items against supply
orders placed, bank statement for amounts disbursement to
units based on sales, reconciliation of accounts, monthly
closing of accounts, MIS and inventory analysis etc. Around
50,000 bills per year are generated from e-Basic. As part of e-
BASIC , a website was developed through which a registered
Unit can view its transaction details. The online services
provided to units are many such as List of supply orders placed
by emporium on unit, with facility of downloading supply order,
List of items of a unit that are popular i.e., sold in higher
numbers to customers for a period, List of items reaching re-
order level, so that a unit can have production planning in
advance, List of fast moving items, high value items sold,
amounts disbursed by emporium to bank and amount
transferred by bank to unit etc.
Promise
Promise software for web based monitoring and review of
important and time bound projects of A & N Administration
covers more than 65 projects of around 16 departments and
GOI offices. The departments periodically update the status of
each project for both physical and financial progress against the
pre- defined targets. The Chief Secretary reviews the progress
of these projects every quarter and identifies project delays and
likely cost overruns. The dynamic graph facility available in
software facilitates easier project tracking by combining both
physical and financial progress. Likely delays in project
completion and cost overruns are identified and remedial
measures are put in place to ensure the successful completion
of projects in time and within the estimated costs. Being a web
based software with targets and achievements at macro level,
the software can be easily implemented in other states.
6.2 ANDHRA PRADESH
NIC started its State Centre at Hyderabad in 1986. The broad
range of services includes system study, design, coding,
testing, training, implementation, software maintenance and
hand holding support. A Data Centre has been established at
87

Project Monitoring Information System (Promise)

For further details, please contact:
State Informatics Officer
NIC Andaman & Nicobar UT Centre
11, Old Pradesh Council Building
Secretariat Complex
Port Blair -744101
Phone : 03192 - 232733
E Mail : [email protected]
Web Site: http://www.and.nic.in
FOR CITIZEN EMPOWERMENT
NIC, Hyderabad with the objective of providing high service
availability and scalability. The Data Centre is operated by
offering continuous maintainability, system redundancies,
multiple active power & cooling delivery pathways, fault
tolerance, and enhanced physical security. The Data Centre is
powered with state-of-the-art physical and ICT infrastructure,
offering services with heterogeneous support at state level /
national level including Disaster Recovery Services. Support is
also extended to the Andhra Pradesh State Data Centre,
through a composite team. The networking facilities include 34
Mbps circuits connecting 21 NIC District centers and 2 Mbps
circuits connecting Hyderabad and RR District NIC Centres to
NIC State Centre, Multi-Site IP based Video Conferencing
studios at State and Districts, Hi-bandwidth redundant Internet
Gateway. More than 200 websites have been hosted. E-mail
services are provided on Centralised Server at Delhi with DR
services from Hyderabad. Around 6000 e-mail accounts are
provided. All the 23 Districts of AP are on the Video
Conferencing Network.
6.2.1 IT Support and Services
Computer-Aided Administration of Registration
Department (CARD)
This system (http://igrs.ap.gov.in/) was designed to smoothen
the citizen - Government interface by transforming services of
property registration across the counters leveraging the benefits
of IT with pre-defined service levels. The various features of the
system are electronic preservation of documents and
automation of back-office functions, Counter-based/web-based
services on issue of Certified copies, Market Value assessment,
Encumbrances, Transparent valuation of the properties. Impact
of the project is such that it has increased the productivity of
employees and has led to an increase in the number of
registrations and thus increased revenue to the department.
Land Record Information System
This system was designed to provide land related citizen
services and to automate back office functions. It consists of
online mutation workflow for effecting change of ownership The
citizen is able to get the status of mutation application process
at Mandal Revenue Offices. It is possible to generate all the
land records accounts and Copies of Pahani / Adangal,
ROR1B and land ownership certificates. One can get land
related certificate copies from the Mandal Revenue Offices.
Prajavani
Prajavani (http://prajavani.ap.nic.in/) is a web based system for
http://igrs.ap.gov.in/
http://ccla.ap.gov.in
http://prajavani.ap.nic.in/
e-GOVERNANCE IN STATES
on-line monitoring of Public Grievances at District
Collectorates in Telugu. This system facilitates the citizen to
file a grievance and see its response at the kiosk. The
grievance is marked to an officer with due date and Officers
can feed their response. The benefits are that citizens need
not come to Collectorates and can still can get their grievances
addressed. SMS based Complaint Status system is available
at Anantapur and Kadapa districts.
e-Panchayat
e-Panchayat (http://e-panchayat-pris.ap.nic.in) is an e-
Governance initiative for the rural sector providing
comprehensive software solution attempting automation of
Gram Panchayat functions. The services offered are Birth &
Death Registrations which include Capturing of event details,
Name inclusion, Non-availability Certificates, Registration of
events, Issuance of Certificates, Statistics, House Tax
including Automation of Assessment, Demand Collections,
Arrear Processing and Annual Demand Enhancement,
Special Notices/Demand Notices, Registers/Field
Books/Defaulters Trade License includes Issue of Licenses,
Cancellations, Renewal, Demand Notices, Fee Collection etc.
Benefits are improved citizen services, better transparency,
streamlining of procedures and monitoring of revenues &
services.
GIS School Mapping for Sarva Siksha Abhiyan
This is a Web GIS application (http://gmapsrvm.ap.nic.in/) to
enable planning for the access, enrolment, retention, quality and
monitoring aspects, integration of school infrastructure, facilities,
budget & expenditure, child & teacher information, attendance,
mid-day-meal program, results, school complexes along with
required visuals, integrating. A proximity analysis helps to meet
the norms of the government in establishing the new schools
and upgrading the existing schools wherever required.
Distance among schools and habitations can be found to help
rationalization of schools and Infrastructure status can be found
using visuals. GIS based customized modules facilitate quick
decisions across the table.
Online Vaccination Appointment for International Travellers
This Online Vaccination Appointment for International Travellers
(http://ipm.ap.nic.in) was developed with an objective to
eliminate queues by international travellers seeking vaccination
as per WHO norms. Features include online appointment
booking, updation of the vaccination information, generation of
the certificate as per WHO norms and MIS reports generation.
This system has eliminated long queues and attracted
passengers from neighboring states.
Web based MIS for Panchayat Raj (Watersoft)
It is a workflow application which aids planning, monitoring and
executing various works taken up by the department. It is web
based with centralized approach of data capture and monitoring
with Office wise, Role based authorized access facilitating
online release of work wise funds to division offices. The
benefits are availability of complete assets data, water sources
data with water quality test reports.
Integrated Management system of Pay & Accounts Office
& Treasuries (IMPACT)
IMPACT is a system which includes features such as online
bill passing with validations, effective budget control
system, maintenance of earnings, loans and advances,
centralized pay processing and comprehensive report
generation. It has provision for crediting government
employees salaries, loans and advances through ECS
system It has resulted in timely submission of accounts to
Accountant General and to the Government, elimination of
duplication in the internal functioning of Pay and Account
Office (PAO), elimination of manual errors and
misclassification of bills and dissemination of information
to DDOs. IMPACT has thus resulted in providing
transparency.
89
http://epanchayat-pris.ap.nic.in
FOR CITIZEN EMPOWERMENT
Case Status Information System for Cyberabad Police
It is a system for instant tracking of Address Details based on
Mobile/Vehicle Regd. No. Police CUG can instantly track the
stolen vehicle, mobile by sending SMS. It has eliminated delays
in attending crime and increased productivity.
Missing Persons Information System
This system helps to trace the missing persons and to ensure
that all the missing persons are recorded & restored .NGOs,
Individuals can report/search a missing/found /unidentified
person. It is helpful to Citizens, Police Department, NGO's in
tracing out the missing persons
Karmika Sankshema Nidhi Paryavekshana
It is a system to computerize the activities of Labour Welfare
Board like Creation of Statewide Database of Establishments
registered with Labour Department, Capturing the collection
details of the Subscription (towards the Welfare Fund),
Generation of Checklists of Establishment for verification,
Demand, Collection, Balance Reports, Details of Receipts &
Payments other than aid to beneficiaries, Daily inward/Outward
reports, Bank Schedules for depositing and reconciliation of
cheques/DDs, ,Asset report, Income and Expenditure reports &
Generation of Annual Report.
Work Flow System for Dept. of Horticulture
It includes features viz. Online Registration of applications with
acknowledgment and Status appraisal through mail or SMS,
provision to file online application for more than one component
& crop, verification, counseling and finalizing suitable
components to suit the land / area, facility for Survey No.
verification with Land Records data and authentication of
residence proof of the application through BPL data, Stage wise
monitoring the work progress and release of funds & Grievance
monitoring.
List of Business Information System (LOBIS)
LOBIS was designed to automate the workflow of Judicial
Registry for the High Court. It facilitates registration of case
across the counter, Auto allocation of case file to scrutiny officer
and case number after scrutiny, Generation of cause list, Title
for orders / judgments, Notices, Index preparation of disposed
Case files, Auto Calculation of stamp fee for issue of certified
documents. Case information is made available on Case
Number, Party Name, Low court Number, Advocate name. It is
also available on IVRS and SMS. Judgments and Daily order
are made available on internet.
Girl Child Protection System
It is an online workflow based automation system to promote
enrollment and retention of girl child in school facilitating online
entry of applications by CDPOs, school administration,
generation and authentication of certificates in local language,
etc.
Complaint & Alert System
An SMS Based Complaint Receiving System has been
implemented as a supplement to existing Dial 100 facility.
Citizens can send an SMS related to Terror, Crime, Traffic and
Harassment to this application which would be forwarded to
concerned Officer/Group of Officers for appropriate action.
Implemented in Hyderabad Commissionerate and Cyberabad
Commissionerate, it has become a role model for other states
like Jammu & Kerala.
6.3 ARUNACHAL PRADESH
Arunachal Pradesh stretches from snow-capped mountains in
the north to the plains of Brahmaputra valley in the south.
Arunachal is the largest state area-wise in the north-east region,
even larger than Assam which is the most populous. Since the
establishment of NIC, Arunachal Pradesh State Centre at
Itanagar, in the month of November, 1988, it has played a key
role in ushering in ICT based culture in the functioning of the
state government. Over the years, NIC, Arunachal Pradesh
State Centre has been instrumental in the conceptualisation,
design and development of many ICT based applications for the
For further details, please contact:
State Informatics Officer
NIC Andhra Pradesh State Centre
A-Block, Govt. Offices Complex,
Tank Bund Road,
Hyderabad - 500063
Phone : 040 - 23223139
E Mail : [email protected]
Web Site : http://www.ap.nic.in
e-GOVERNANCE IN STATES
state government as well as in the capacity building of the
government manpower.
6.3.1 IT Support and Services
Jan-Suvidha
Jan-Suvidha application is a single window certificate delivery
system implemented in 10 Deputy Commissioner and 2
Additional Deputy Commissioner Offices. Various certificates
are computerized and issued/ renewed within a short specified
period. The Jan Suvidha Centre charges a minimum fee for all
the services.
Payroll and GPF Computerisation Project
A generic payroll system has been developed and implemented
in about 80 government offices of the state. Using the GPF
accounting process, about 32,000 GPF accounts are
maintained by the Directorate of Accounts & Treasuries.
6.3.2 ICT Infrastructure and Web Services
The internet connectivity to around 30 state government
departments is provided through RF connection/OFC from
the NIC State Centre, Itanagar. The wireless LAN
connectivity is also provided to the Governor's Secretariat,
Legislative Assembly, and Chief Minister's Residence. The
wireless nodes share the existing 45 Mbps Leased Line
Circuit which is backed up by 2 x 2 Mbps Leased Line. Web
hosting and e-mail services to various government
departments have also been provided. NIC Arunachal
Pradesh also undertakes web application development on
request from Govt. departments.
6.4 ASSAM
Assam is a north eastern state of India with its capital at Dispur,
in the eastern part of Guwahati city. Located south of the
eastern Himalayas, Assam comprises the Brahmaputra and the
Barak river valleys and the Karbi Anglong and the North Cachar
Hills with an area of 78,438 square kilometre. Assam is known
for Assam tea, petroleum resources, Assam silk and for its rich
biodiversity. It is a land of one-horned Indian rhinoceros tigers,
numerous species of birds and provides one of the last wild
habitats for the Asian elephant. It is increasingly becoming a
popular destination for wild-life tourism and notably Kaziranga
and Manas are both World Heritage Sites. A land of high rainfall,
Assam is endowed with lush greenery, Sal tree forests. The
mighty river Brahmaputra, provide the region with a unique
hydro-geomorphic environment.
Assam State Centre (ASSC) of the National Informatics Centre
(NIC) was set up in April 1986. Various district units were
formed 1990 onwards, and now there is a NIC District Unit in
each of 27 districts of the State. The SIO is supported at the
State level by a team of 28 technical officers and ten other
support staff. The NIC Assam State has a Training Division, a
National Informatics Centre Services Incorporated (NICSI)
office, dedicated NIC cells in the Guwahati High Court and
Regional Passport Office, Guwahati.
6.4.1 IT Support and Services
Land Records (Dharitree)
A work-flow based web-enabled system for Land Records
developed with multi-lingual support in Assamese and Bengali
has been built up and implemented throughout the State. A
number of training programmes were conducted to train a large
91
http://tirap.nic.in
For further details, please contact:
State Informatics Officer
NIC Arunachal Pradesh State Centre
Block 23, Civil Secretariat
Itanagar - 791111
Phone: 0360-2212919
E Mail : [email protected]
FOR CITIZEN EMPOWERMENT
number of Revenue Circle Officers. Enhancement/Modifications
of Dharitree as per suggestions of Circles Officers was carried
out. Draft Tender Papers prepared and submitted to Revenue
& Disaster Management Department for digitisation of cadastral
maps.
Election
Web-enabled Counting System in English and Assamese was
made online for Kamrup & Kamrup Metro Districts (as per
State Election Commission guideline) for Panchayat Elections
held on 28th Jan 2008. For Lok Sabha Election 2009,
Counting Management software was developed and used
successfully on the day of counting. This web-based software
worked smoothly from all the forty eight counting centres in the
State which were connected with NOC, Guwahati through
broadband as well as VPN lines from BSNL.. Necessary
modules for initial conversion of Electoral Roll Data (font-
based) to Unicode were developed. During Assembly Election
2011, similar services provided with additional modules for
SMS-based poll monitoring, candidates affidavit uploading
and Grievance Monitoring system related to Code of Conduct;
randomisation of Polling Personnel and EVM.
Geographic Information System
Dhekiajuli Town cadastral maps digitised and a Prototype GIS
built up as a proof of concept. Work on WebGIS application for
Village Information and Land Records for Dibrugarh & Sonitpur
district is completed. Under multi Layered GIS of Planning
Commission of India, NIC Assam State Unit participated in
extracting themes from LISS III imageries for Assam, Nagaland,
Meghalaya and Mizoram & PAN imageries for Arunachal
Pradesh through third party (ARSAC & NERIWALM); Data
extracted using LISS III submitted by ARSAC is under
verification stage. Updated village polygons and habitation
point database for 12 districts and habitation database for 23
districts. Base maps are created for the following, which were
not available with NIC, with the help of Directorate of Assam
Survey & Settlement, Guwahati: (a) Dhemaji district : Jonai
Circle, (b) Karimganj district: Patharkandi Circle, (c) Part of
Chirang district. Refined spatial data accuracy (habitation
database, as point layer) for more than 90 % for the districts
:Barpeta, Cachar,Golaghat, Nalbari . Also polling stations have
been mapped as point layer, assigned census codes( for the
associated village) for the districts :Barpeta, Lakhimpur,
Golaghat, Dhemaji.
Teachers Database
Developed and implemented the Teachers Database project for
primary and middle school teachers as per direction of
Guwahati High Court.
MIS for PPP
An MIS developed for Public Private Participation (PPP) Cell
under the Planning & Development (P&D) Department with
Secure login and session security enhancement and Report
generation in PDF & Excel format. The PPP Cell has
implemented the system.
Small Tea Growers
A database of more than 68000 Small Tea Growers built up for

Small Tea Growers

http://assam.gov.in/
e-GOVERNANCE IN STATES
14 districts together with Bought Leaf Factories and Estate
Factories. Department of Industries & Commerce published one
volume on graphical analysis and three volumes of textual data.
Examination
On request from the Secretariat Administration Department,
necessary modules developed and hosted to enable online
access of various documents (e.g. Admit Card etc) necessary
for appearing in the Examination for Junior Assistants.
Enhancement of Security features in the application for
displaying SEBA results.
Tele Education
A Pilot project on Tele-Education implemented for nineteen
Higher Secondary Schools in Assam for imparting Coaching
classes for entrance examinations. Monitoring of regular
classroom attendance of 18 schools and 1 college covered
under the Tele-Education project in Assam.
6.4.2 ICT Infrastructure
National Knowledge Network PoP having a bandwidth of 2.5
Gbps made operational at Guwahati on 5th March 2011 It is the
first PoP to have been made operational at State-level. 2 Gbps
Guwahati-Kolkata link is operational. Network Operations
Centre (NOC): At present, there are two 100 Mbps links from
BSNL and PGCIL to Delhi and Hyderabad. All the NE State
capitals are connected to this centre either by BSNL or by
PGCIL. The NOC is manned 24/7 and has got a 5 TB SAN.
Eucalyptus-based Cloud Computing infrastructure successfully
implemented at NOC. Guwahati Secretariat LAN is
operational. All the 8 Blocks of the Secretariat are connected to
the NOC with OFC backbone. All major and important locations
inside the campus have secured WEP Wi-Fi access. RF net
connectivity has been commissioned from June 2006 in about
50 Directorates and other organizations.
2 Mbps leased line connectivity is provided in 23 districts in
Assam. Also local leased lines provided to Passport Office,
Guwahati High Court, Immigration Control at Guwahati Airport.
Government offices/schools etc are connected through WiMAX
at each District Head Quarter. Till now, this project has been
implemented in sixteen districts. Full Fledged VC set up is there
at all 27 districts of Assam. 15 districts are running VC on 34
Mbps lease line and 12 districts are running VC on 2 Mbps lease
line.
6.5 BIHAR
National Informatics Centre has its wide presence in Bihar such
as Patna High Court, Governor's Secretariat, Secretariats, CM
Secretariat, Passport Office, Custom Office at Raxaul and
Emigration Centre at Gaya International Airport besides the 38
districts of Bihar. These centres have been instrumental in
accelerating the pace of e-Governance with ICT-led initiatives
and developments using the infrastructure of NIC e.g. NICNET
backbone, Data Centre, Video-Conferencing, Web Hosting, e-
Mail Services, training etc. Regular technical support is being
provided for the implementation of various national and state
government ICT initiatives and support.
The successful joint venture of NIC and State Government
departments have been in socio-economic sectors like Rural
Development, Urban Development, Property Registration, Land
Records, Surface Transport, General Administration, Social
Welfare, Human Resources Development, Health, Agriculture
93
For further details, please contact:
State Informatics Officer
NIC Assam State Centre
Old Gana Sewa Bhawan
Secretariat Complex, Dispur
Guwahati-781006
Phone : 0361 - 2260254
E Mail : [email protected]
Conference on e-Governance Projects on 29-7-2010
FOR CITIZEN EMPOWERMENT
& Animal Husbandry, Panchayati Raj, CGHS Wellness Centre,
Lokayukta office etc.
6.5.1 IT Support and Services
A number of ICT led projects recently initiated and implemented
under the technical guidance and support of NIC Team in Bihar
are Nagrik Seva Kendra, i-BhuGoal, Vahan & Sarathi, e-
Registration, Chanakya, e-Procurement, MUDRA, e-Gazette
etc. Moreover, ELECON, RACE, Bhu-Abhilekh, Courts
Computerization, GPF, Office of Lokayukta, Regional Passport
Office, Custom Office (EDI) and Application software for
Panchayati Raj Department have also been operational and are
being utilized by the departments.
Nagarik Seva Kendra
Most recently Nagrik Seva Kendra project has been initiated to
provide various government services in delivery of citizen
centric services in a stipulated timeframe under Right to Public
Services Act (RTPS).
Nagrik Seva Kendra project envisages enabling the back end
computerization and also using the SWAN for connectivity
and CSCs for service delivery. The aim is to provide G2C
services comprising of issue of certificates, applications for
various govt. schemes, grievances etc. from the Nagrik Seva
Kendra. Citizen goes to any CSC for various services under
Right to Service Act.
i-BHUGOAL
Geomatics Oriented Application Model, iBhuGoal, has been
initiated for Bihar infrastructure mapping for efficient and
transparent decision making process.
This project envisages establishment of Bihar State Spatial
Data Infrastructure for Multi-Layer GIS by leveraging the
existing & available data and ICT infrastructure resources at
NIC Hq as well as State Level, involving various stakeholders in
the state. It is meant to visualize MIS data spatially through
thematic maps. A GIS/GPS/Remote Sensing based project for
Bihar Infrastructure Mapping of educational facilities has been
initiated for approx 75000 schools, 80000 Anganwadi Kendras,
ITIs, Polytechnics, Engineering Colleges, Colleges and
Universities of the state.
Computerization of Patna High Court
Patna High Court is one of the leading High courts in India to
Computerize Cause List Management System. As of now LAN
with FO backbone has been established. Daily Cause lists are
published on http://causelists.nic.in. Statistical reports are
generated. Judgment Writing Information Management
System (JWIMS) facilitates Secretaries/PA's to create, update
& pronounce orders/judgments. Judgment & Order Retrieval
System (JOARS) are accessed through Case No., Party
Name etc. Reception cum Information Counter (RIC)
disseminates information to advocates, Litigants & others
Citizens. Advocate-on-Record Information System (AoR)
contains database of all registered advocates. Judicial Officers
Activities Monitoring System helps to monitor the various
activities of each Judicial Officers. These activities are
captured online. Also Judicial Officers Service Record
Information System helps different committees of the Patna
High Court.
e-Registration
Under e-Registration project of Registration department,
recently an exclusive Data Centre has been established to
centralize database of deed from year 1996 onward. Around 1.2
crore records are expected to be captured using SCORE and
scanning & indexing of old deeds. Registry offices have been
connected through VPN for daily transmission of records. A web
based query system has been designed to enable citizens to
access information for transactions related to Property
Registration in public domain.
Nagrik Seva Kendra
e-GOVERNANCE IN STATES
Chanakya
Chanakya is a Workflow based solution for automation of
university business process related to Registration and
Examination module. Registration Module includes Registration
Form Data Entry, Registration Form Verification in workflow,
Registration Number Allotment and Generation of Registration
Cards and Index Registers. The Examination Module includes
Form Processing and Issuance of Admit Card, Examination
Form Entry and Verification, Roll Number Allotment,
Generation and Printing of Admit Card including Examination
Schedule, Generation of Attendance Sheet and Report for
Examination Centres, Interface for filling Absent/Expelled
Information Sheets, Marks Processing and Tabulation Register
preparation, Interface for Marks-foil Entry, Verification Interface
for Tabulator, Tabulation Register Printing facility, Mark-sheet
Printing facility and Certificate printing facility etc.
Government Financial Accounting System (G-FACTS)
G-FACTS is being extensively used at 534 Blocks by the BDOs
and PO Offices, and 38 DRDAs of Rural development
Department for preparing Accounts, Cash Books and other
analysis reports required for day-to-day financial Management.
This is a web based application hosted at http://gfacts.bih.nic.in.
Bhu-Abhilekh
The computerization of Land Records in Bihar has an estimated
number of 2.5 crores land holders spread across 19,949
revenue villages in 534 circles in 38 districts. Bhu-Abhilekh is
window based Unicode compliant application software with
Indian Language interface for maintaining land records
information, issuing computerized RoR and work flow based
mutation of land. As of now Land Records in 147 circles in the
State are ready for G2C services.
Mudra
The system "MUnicipal Corporation Digital Revenue
Administration (MUDRA) - a web enabled application software
has been deployed at 43 ULBs out of 49 ULBs. The system
helps the Holding owners, Tax collectors, officials at
headquarter levels and Circle levels. The features include
functioning activities of Holding owners, Tax Collectors,
Computerized Bill generation, Demand note generation, Online
tax collection, Receipt generation, Makan database, etc.
e-Gazette
e-Gazette (http://e-gazette.bih.nic.in) is a Web based
application to render services to departments /employees of
Bihar Government as well citizens of Bihar. This application
receives the notifications from different departments to be
published in the Gazettes. The system facilitates online
advanced searching, viewing, downloading and printing of
Gazettes.
Zero Tolerance MIS (ZeroTMIS)
The objective of Zero Tolerance MIS (http://zerotmis.bih.nic.in)
is to monitor the extent to which the established rule of laws are
implemented by various line departments in the districts. This
web based application (G2G) helps the authority to monitor 8
different line departments viz. Commercial Taxes, Nagar Nikay
(Nagar Nigam, Nagar Panchayat & Panchayat), Excise, Weight
& Measure, Electricity, Food, Drug & Labour to decide the
violations of various conducts related to business by various
establishments on complex parameters to maintain the
tolerance level to zero. The application is currently under
implementation in five districts i.e. Gaya, Aurangabad,
Jehanabad, Nawada & Arwal under Magadh Divisional
Commissioner, Gaya.
Voters Grievance Portal
This G2C portal (http://ceo.bih.nic.in) exclusively deals with
receiving and monitoring various grievances, complaints,
requests & information from public, political parties, contesting
candidates, officials relating to election department at the time
of election as well as pre & post election period with an objective
that a single grievance / complaint is not left un-attended within
its time frame. Any election related complaints / information
received through this portal assigns an unique id which helps
the complainant to track its status through out its life cycle thus
making the redressal process transparent. This has become a
tool in the hand of Chief Electoral Officer (CEO) to monitor the
grievance disposal progress at districts by respective District
Election Officers (DEOs).
Call Centre at Pitra Pakshya Mela at Gaya
To bridge the Public-Administration gap and to encourage the
public participation in the process of governance, NIC Gaya has
been extending the required MIS, technical & managerial
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FOR CITIZEN EMPOWERMENT
support to mela administration through call centre during
fortnight long Pitra Pakshya Mela on 24x7 basis. Mela related
information received over voice is captured on-line through a
data capture menu of the software developed locally. Based on
the types of Complaints/ Grievances/ Information, mela control
room is handed over the hard copy of the information
immediately for further action. At the end of the day, a
consolidated report is generated enumerating the sector-wise
information received along with the complying department name
for review of the District Magistrate in the mela control room.
The information like bus/auto-rickshaw fare, distance between
Vishnupad and different Vedis, distance of temple/Vedi from
Station/Bus stand, panda name of a particular state/district,
medical camp facility locations in the town during mela, places
of accommodation arrangement by the Administration for the
pilgrims, Hotel facilities at Gaya and Bodhgaya, schedule of
Cultural activities, issues relating to power problem, sanitation
issues, missing person information etc. are some of the
information that are passed on to the caller instantly.
6.5.2 ICT Infrastructure
NIC e-Mail has been widely used by government officials.
Websites of various departments and organizations are
accessible through Govt. of Bihar website
(http://gov.bih.nic.in)
NICNET Last Mile Connectivity (LMC) in Bihar has reached
to 78 in addition to the 38 NIC district Centres of Bihar. The
connectivity up to the districts is being upgraded to 34
Mbps with STM/CPE technology.
NKN connectivity has been extended to IGIMS-Patna and
NIT-Patna besides IIT-Patna and ICAR-Patna.
More than 10,000 hours of Video-Conferencing have been
utilized for more than 4000 sessions.
6.6 CHANDIGARH
NIC Chandigarh UT Unit is the nodal agency for implementation
of all e-Governance initiatives in the UT of Chandigarh. During
the last 21 years of its operations, many eGovernance projects
have been successfully implemented and are running smoothly.
Totals Informatics support is being provided through the UT Unit
which has one district unit also.
6.6.1 IT Support and Services
Intranet Portal of Chandigarh Administration
The portal harnesses content from across the various
departments of Chandigarh Administration and provides a
Intranet Portal of Chandigarh Administration
For further details, please contact:
State Informatics Officer
NIC Bihar State Centre
3rd Floor, Technology Bhawan
Bailey Road, Punai Chak
Patna-800015
Phone : 0612-2546198
E Mail : [email protected] Call Centre at Pitra Pakshya Mela at Gaya
e-GOVERNANCE IN STATES
common information platform. Although, the primary driver for
the development of this solution was the need to have a single
point of access for various applications, this portal has now
become the face of the Chandigarh Administration.
User accounts of employees are maintained in common database
where it is authenticated and access provided as per assigned
roles. The access is also limited to valid domains. On successful
login, the selected application is made available to the user.
Various applications accessible through the portal are Common
Services for All Departments, Department wise Specific Services,
Employees Intranet, Press Releases etc. The portal maintains
complete transactional history through various applications and
generates consolidated reports for senior officers.
Smart Card based PDS (SCbPDS)
A pilot implementation of this project was carried out in
Chandigarh to take care of all the ensuing processes right from
allocation to the disbursement of commodities at FPS. A KMS
enabled Smart Ration Card with the beneficiary and a PoS
Terminal integrated with weigh bridge and connected to central
server through GPRS and with the FPS owner's Smart Card at
the FPS makes the transaction happen. Biometrics
authentication ensures that the commodity is delivered to the
intended beneficiary.
General Financial Accounting System (GFAS)
GFAS helps in integrating the Budget and the Treasury
operations, which till now were running in silos It is accessible
by all offices/Boards and Corporations. Allocation of budget by
Finance department, preparation of bill by DDO, presentation of
bill to treasury, approval/rejection based on funds available etc
are some of the activities carried out using this system. It
facilitates making available the latest figures at any given time.
Online availability of data helps in knowing about the available
funds, expenditure status and the receipts. It also makes
account, cheque and vouchers reconciliation very easy. A
robust MIS supports variety of reports catering to day to day
requirements of various offices.
Industrial Tribunal & Labour Court
A centralised solution developed for the court to manage and
keep track of the cases has become an integral part of their day
to day working. All reports are generated through the system
and queries regarding case status, case history,
decided/disposed cases etc are easily responded.
Prevention of Food Adulteration (Food Licensing)
The Food Safety Act includes rules and regulations for the
registration and licensing of premises used or proposed to be
used for the purposes of a food business. The application has
been developed and implemented to streamline the food
licensing process of the Administration. The software covers
the complete process of food licensing which starts from
accepting the license application with fee including penalty and
late fee, giving receipt to the applicant and ends at the delivery
of the license to the applicant. An effective monitoring and
reporting mechanism assists the enforcement staff.
6.6.2 ICT Infrastructure
Chandigarh State Wide Area Network (SWAN)
Chandigarh State Wide Area Network, has been fully
implemented in Chandigarh UT by NIC All the major
departments and Citizen Service Centres namely eSampark/
eJanSampark/ eGramSampark Centres have been connected
through SWAN. There are 7 fully operational PoPs (Point of
Presence) namely UT Secretariat-SHQ, Municipal Corporation,
Deputy Commissioner Office, Sub Divisional Magistrate(South),
Sub Divisional Magistrate(East), Government Medical College
and Hospital Sector32, Government Multi-Specialty Hospital
Sector 16 & Registration & Licensing Authority.
Chandigarh Administration has further extended SWAN to
many departments from State Hqrs and POPs. It has facilitated
the implementation of eGovernance projects as the reach has
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Chandigarh State Wide Area Network (SWAN)

FOR CITIZEN EMPOWERMENT
been widened. It has become equally easy to disseminate
information across various offices and has resulted in adoption
of standardized approach by all departments.
State Data Centre (SDC)
Chandigarh Administration decided to use the existing National
Informatics Centre, Chandigarh UT Network & Data Centre
(NDC), established in 2004, as State Data Centre. The same
site is being used as State Headquarter site under SWAN
Project, thus all the major buildings/departments are connected
to Data Centre. The NDC is equipped with state of art
infrastructure to facilitate e-governance initiatives of Chandigarh
Administration as well as to cater to diverse computing and
networking requirements of the government. A high capacity (10
TB) storage area network (SAN) is also set up in NDC to
provide consolidated storage infrastructure for Intranet
Applications, Citizens Services, eGovernance applications,
Databases, E-mail and other internet services. The NDC is
operational on 24x7x365 basis and also remains manned by
technical persons to respond to any kind of requirement. All the
major buildings, Citizen centric centres (viz. eSampark, eJan
Sampark and eGram Sampark) are also connected to the NDC
through high speed channels to provide efficient services.
Services are delivered through a wide array of servers, which
are configured to provide fault tolerant environment.
6.7 CHHATTISGARH
NIC Chhattisgarh state centre was established in November
2001, just about one year after the State of Chhattisgarh came
into existence on 1st November, 2000. Ever since, it has left no
stone unturned in providing ICT services to the state be it
Internet & e-mailing, implementation of National projects,
software development to cater to local administrative needs,
training or technical advice.
6.7.1 IT Support and Services
VC of Public Grievance Redressing System
The General Administration Department on daily basis contacts
people over videoconferencing and addresses their grievances.
Wide publicity has been given for people to directly approach
VC centers at NIC District Centres and get in touch with GAD.
This method of grievance redressing has shown amazing
results with many long pending cases getting cleared within a
week. It has been successfully implemented for the past five
years. A web based MIS has also been developed and is being
used by many departments for effective monitoring of
grievances received from public.
Janadarshan
Honorable CM meets the public every Thursday and public
present their grievances before him. The whole process of
Jandarshan is computerized for effective monitoring and
redressal of these grievances by introducing the concept of
pre-printed token numbers which are used to give as a receipt
to the applicants. After registration of the applications, letter is
generated, one copy of that letter is sent to concerned
department and other copy is sent to applicant. Applicant can
see the status of his/her application at Jandarshan website
based on the token number which was given to him/her
during Jandarshan Program. To monitor the entire
Jandarshan process several useful reports are generated by
the system.
e-Agri
Agriculture portal provides various kinds of information about
agriculture department, it includes various reports, circulars,
http://cg.nic.in/agribudget
For further details, please contact:
State Informatics Officer
Chandigarh UT Centre
Room No 222, UT Secretariat
Sector 9-D, Chandigarh-160017
Phone : 0172-2740706
E Mail : [email protected]
e-GOVERNANCE IN STATES
letter, orders, forms etc.(http://agridept.cg.gov.in). AGRIculture
MIS (http://cg.nic.in/agrimis) is a web based solution for
monitoring the activities of agriculture department that includes
fertilizer & bio-fertilizer distribution, seed & loan distribution,
fertilizer testing and rainfall monitoring. This aids in mobilizing
the resources from one place to another by the Govt. Agriculture
Subsidy (http://cg.nic.in/agrisubsidy) is an online application that
automates the subsidy distribution operation under various
schemes of Agriculture department. The application is entered
online from block level, forwarded to district office & the same is
sanctioned at District level. While sanctioning the subsidy, it is
taken care that necessary funds are available at district office
that was allocated from state level office. The subsidies are
granted for 10 different schemes of central & state. The details
of payment of subsidy are also entered online & SMS is sent to
the farmer on every event of his application. Various kinds of
reports are available for monitoring and evaluation of the
project. AgriBudget (http://cg.nic.in/agribudget) Agriculture
Budget is an online budget tracking and monitoring application
for Agriculture department. It monitors the fund flow from
central, state to districts for all the schemes, central, state, head
wise, target achievement, fund utilization at each level (state,
division and district) under different schemes of central
government and state government. In case of non expenditure
of funds the same can be transferred back to Govt. for further
allocation to other district.
e-Health
This portal provides various kinds of information about the
Health department. It includes various reports, circulars,
letter, orders etc. apart from the details of the department.
All the ICT components, instructions, orders are kept on the
portal for ready reference. (http://cghealth.nic.in). Mother &
Child Tracking System is an online application for tracking
the details of pregnant women & child in the state. The
details of health services provided to a women during
pregnancy, delivery details, services given post delivery,
registration of child is done and child immunization is given
up to 16 years. (http://cg.nic.in/healthmctscg). Health
Program Monitoring is an online application to monitor the
execution of various health programs like Maternal & child
health, Family planning, Blindness, IDSP, NLEP etc.
(http://cg.nic.in/healthactivity)
Daily Hospital Reporting System
District & CHC hospitals use this online application
(http://cg.nic.in/dhrs) for reporting the details of services
provided daily to patients in the hospital. This includes OPD &
IPD patients in hospitals. Inspection Reporting System:
(http://cg.nic.in/health_monitoring) This web based application
is designed to enter the details of health centre inspection done
by health officials from state, district & block level. This is being
monitored by Govt. Health Incentives
(http://cg.nic.in/healthincentives) is an online application to
capture the details of incentives provided to ground level health
staff for their performance based on no. of institutional deliveries
performed under a particular health centre. The staff is provided
incentives based upon his/ her performance.
Bhuian (Land Records Computerisation Programme)
Extending the project from Tehsil down to Village level,
99
http://cghealth.nic.in
Bhuian (Land Records Computerisation Programme)
FOR CITIZEN EMPOWERMENT
Computers to patwaris were issued under e-Basta scheme of
the Govt. of Chhattisgarh since year 2006. The BHUIYAN
application software was customized according to the need of
patwaris and patwari halka wise data has been extracted and
loaded to enable updating of data due to mutation and
issuance of RoR by patwaris. Also an application has been
developed to carry out digitised Khasra (Land Parcel) map
editing as a result of mutation using open source Geotools 2.0
library and with other options to merge Khasras, view layers
and print Khasra map etc. The tool is named 'Bhu-Naksha'.
This tool can be integrated with Land Records application with
suitable customization. It can be implemented in Linux or
Windows environment. This module is being customized for
other states.
Property Registration Process Computerisation (e-
Panjiyan)
e-Panjiyan (http://panjeeyan.cg.nic.in) is a system for
computerization of Sub Registrar offices in the state. The project
has been implemented on pilot basis at Bilaspur since
05/09/2008. Under NLRMP it is now being rolled out to
Narayanpur District also. The application facilitates Registration
data entry, Document search Index preparation, Property
valuation and relevant report generation. The impact of the
system is that the registration process has been streamlined,
and the document search time has been greatly reduced. Public
is freed from bringing the multiple photographs and use of ink
pad for finger prints as result of implementation of Web camera
and Biometric Finger print devices. The entire registration
process is now completed within 45 minutes saving a lot of time.
e-Works - Rural Engineering Services (RES) Works and
Accounting System
RES works and accounting system (http://cg.nic.in/resworks) is
an ICT initiative for computerizing the entire department's work
flow and merge the financial accounting and the monitoring of
the work progress in an integrated system. Rural Engineering
Services is a technical wing of the Panchayat and Rural
Development Department, which takes up all kinds of
construction works in rural area. The scope of the project covers
entry of work of all divisions of the RES and monitoring the work
progress and expenditure. The cheque printing to contractors is
done online leading to complete control on payments.
Generation of monthly AG office reports has led to savings in
time. The system has brought complete transparency and
accountability in the working of RES.
Treasury Computerisation (e-Kosh)
The system (http://cg.nic.in/dtap) provides solutions for effective
Fiscal Management, Budgetary Control on Expenditure,
Receipts and Accounting. e-Kosh is intended for
intranetworking of all the 18 districts, 1 city and 46 sub
treasuries, 4 divisional joint director offices in the state with the
directorate using Leased line/VSAT network. This will facilitate
accessing a common pool of data resources for budget
distribution, online bill passing, pension disbursements, receipt
consolidation etc. and enable the finance department to report
the latest financial position to government from time to time. e-
Kosh is running successfully since April 2005 in all the
treasuries and sub treasuries across the state. e-Koshonline
provides online information to government departments, DDOs,
citizens on expenditure, receipts, budget availability etc. in a
classified manner.
e-Challan
e-Challan (https://cg.nic.in/eChallan) is the web enabled
software to facilitate government tax payers to pay the taxes
online pertaining to any department. The user shall have the
internet enabled online bank account to use this facility. The
users can make the payment by simply filling the e-form
provided and through the selected bank's gateway in which
he/she has an online account. The data at the end of each day
https://cg.nic.in/eChallan
e-GOVERNANCE IN STATES
will be communicated by the bank to the identified treasury for
compiling required receipts account. This facility is provided for
online bank account holders of State Bank of India, Axis Bank,
Union Bank of India, Punjab National Bank and in process for
ICICI Bank.
Pension Management System
Online pension management system (http://cg.nic.in/pension) is
developed and maintained to automate the pension processes
at divisional joint director offices from accepting the case to
calculation of pension, gratuity, commutation and preparation of
orders on pre-printed stationery for issue to beneficiaries,
treasury concerned, DDOs and AG office. Pensioner's database
is created by capturing information of existing pensioners and
maintained. Treasuries access the online database to release
initial payment and transfer the case to the choice bank of the
pensioner. The broad objectives are to track monthly pension
payments, evaluate government requirements on pension
liabilities from time to time and redress the grievances of
pensioners. Monthly pension payments from banks and
treasuries are captured to monitor the eligibility criteria once the
pension becomes family pension.
PWD Online
The project aims to automate internal office processes of PWD
department with respect to works monitoring and accounting.
The software (http://cg.nic.in/pwd) has been prepared for
capturing various masters viz. division master, contractor
master, agreement master, Budgeted works master, non
budgeted works master, allocation master and transactions
related to various types of vouchers and receipts. The
expenditure now is drawn in consonance to sanctioned Loc
under each head and accordingly online cheques are prepared.
Reports on budgeted works, non budgeted works, agreements
etc. are made available. At the end of the month, each
divisional office is able to generate monthly accounts, cash
book, reports as per various formats required at AG office and
submit online to AG.
e-Return of Commercial Tax Department
e-Return application has been developed and implemented
since July 2010. At present 56000 registered dealers of
commercial Tax Department in Chhattisgarh state have
filed quarterly/annual returns online. This system has
eased the burden of dealers as well as helped the
commercial tax department to monitor the revenue. It also
helps the department in identifying the defaulter dealers. At
present the system facilitates the dealers to file their
quarterly VAT, ET and CST returns online. Enhancements
are being made in the system to facilitate the contractors
and dealers also to file their composite return online.
e-Return is available on the Internet at
http://cg.nic.in/AnnualReturn for the public.
Online Paddy Procurement System
The project is process computerization of complete food grain
supply chain. The project involves computerization of 1587
purchase centers, 60 MARKFED storage centers, 70
CGSCSC CMR receiving centers, 35 FCI receiving centers, all
the 16 food controllers' office at district collectorate, all the
District Marketing Offices of MARKFED, all the District
Managers Offices of CGSCSC and head quarters of
MARKFED and CGSCSC. All the operations involved in
procurement of paddy and milling are being done through
computers for the last two years. Purchase centre module is a
form based module. All other modules are web-enabled. To
achieve near real time data transfer from purchase centres
without internet connectivity, an innovative system of motor
cycle riders (Runners) has been evolved. Runners bring
electronic data (encrypted with salt for security) and upload the
data from nearest NET points which are VSATs provided at
block level as an extension of NICNET to rural department
offices. At the same time runners get data from web, relevant
to the purchase center, to load in purchase centers computers.
9 Lakh farmers every year are benefitted with this quick
payment through computer generated cheques on the same
day as against 3 to 6 days.
Public Distribution System Online
All the operations involved in Public Distribution System up to
lifting of the commodities by Fair Price Shops have been
computerized by connecting 16 District offices, 120 warehouses
through a VSAT network. Since the ration cards database is
available, shop-wise allocation-release has now been
automated. Per card allocations are fed into the computer at the
State level. Shop-wise allocations are calculated by the
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FOR CITIZEN EMPOWERMENT
software. Receipt and issue of PDS commodities at warehouse
has been computerized. Citizens can register their e-mail id or
mobile numbers on this web-site. Whenever PDS commodities
are dispatched to an FPS from the warehouse an e-mail
message or an SMS is sent to all the e-mail Ids/mobile numbers
registered for that FPS. This message has the truck number, the
quantities of PDS commodities being sent by that truck, and the
date and time of dispatch.
Online Employment System (e-Rojgar)
This is a web based employment portal that takes care of all the
common activities carried out at employment exchanges to
maintain uniformity of the procedures such as registration,
vacancy booking and submission of candidates to the
employers, employment statistics, collection of employment
market information and vocational guidance and career
counseling for self employment.
6.8 DAMAN & DIU
The Union Territory of Daman & Diu made up of two districts
namely Daman and Diu at the distance of about 760 kms from
each other. Daman, the City of Twin Forts, is having an area of
72 sqkm and is the HQ of the UT. Diu, the City of Blue water, is
having an area about 39 sqkm. The UT is surrounded by
Gujarat State. The main occupation of Diu is fisheries and
tourism. Daman is having many industries, mainly plastic
industry.
NIC has implemented several e-governance projects in the UT,
and provided all possible help to the administration in
implementation of e-Governance Projects. NIC is providing
technical guidance to the Administration in implementation of
SWAN, SDC, SSDG, SP and other NeGP projects.
6.8.1 IT Support and Services
Registration of Birth & Death (RBD)
The Birth & Death data of whole UT is digitized. RBD records
are kept in Village Panchayats and Municipal Council.
Records of last 40 years are available in digitized format. Very
soon, the RBD will be incorporated as eServices under the
NeGP. The major impact of the system is searching of the
record, which took a lot of time earlier.
HT Bill/LTBill/Dom (Billing Systems for Electricity
Department )
Three separate systems have been developed to automate the
billing of Industrial / Commercial / Domestic Customer. This
system provides relief from the laborious calculation work each
month and ensures timely issuance of error free bills. It makes
available various registers and reports.
Ration Card Issue and Maintenance System (RIMS)
The Ration Card data of whole UT is digitized using NIC
software. RIMS is implemented at Civil Supply Offices at Daman
and Diu. The computer generated Ration Cards are delivered to
public. The allocation of the goods can be calculated
dynamically each month. The Ration Card Data is available in
Digitized Format for the Online PDS system being developed by
NIC. This will also used in the eServices for PDS.
NIC is also involved in implementing other National Projects like
Realcraft, NADRS, MCTS, Confonet, IDSP, Agriculture Census,
Live Stock Census, Court Computerization (eCourt) etc. NIC
has also implemented accounting application like
http://www.daman.nic.in/WebRation
For further details, please contact:
State Informatics Officer
NIC Chhattisgarh State Centre
Room No. 238, 1st Floor
Mantralaya (D.K.S.Bhavan)
Raipur - 492001
Phone : 0771-2221238, 4080238
E Mail : [email protected]
Web Site: http://cg.nic.in
e-GOVERNANCE IN STATES
COMPACT/PAO200, CDDO2PAO, eLekha etc. It is also
providing technical help to maintain the Electoral Roll System
and is maintaining the web sites of the Administration.
6.9 DELHI
The myriad faces of the city of Delhi are simply fascinating. In
some places it remains a garden city, tree lined and with
beautiful parks, but in some places it can also be crowded with
heavy traffic. Turbaned Sikhs, colourfully dressed Rajasthani
and Gujarati women, Muslim shopkeepers along Chandni
Chowk in Old Delhi, Tibetans and Ladakhis in the street stalls
along Janpath and Kashmiris in the handicraft emporia around
Connaught Place, all add to the cosmopolitan feel of the city.
Soaring skyscrapers, posh residential colonies and bustling
commercial complexes can be seen along with the ancient
historical monuments.
NIC Office at the Delhi Secretariat, one of the total solution
providers of Govt. of National Capital Territory of Delhi is
actively involved in most of the IT enabled applications and
makes use of the latest state of the art technology in its day to
day activities to provide better services to the citizens of NCT of
Delhi. This, coupled with committed political leadership and a
policy environment conducive to technology-enabled
governance has brought the e-Government maturity in National
Capital Territory of Delhi at an advanced level.
6.9.1 IT Support and Services
Delhi Online Registration Information System
DORIS for Property Registration has been implemented in 9
revenue districts. DORIS has been developed with the objective
of providing Single Window Service, timely registration,
transparent & reliable transactions. Various features include
online capturing and storing of photograph of first party, second
party and witnesses, security checks, information on registration
fee, printing of registration certificate, etc.
e-Parampatra
e-Parampatra available at the Deputy Commissioner Office is
the single window system for the issuance of various kinds of
certificates like Caste (Scheduled, OBC) ,Domicile,. Schedule
Caste, Income, Birth Order, Death Order, Handicap, Surviving
Member, Freedom Fighter, Solvency, Nationality, Non
Encumbrance, Other State SC/ST & Marriage Registration. It
has been implemented in all the 9 revenue districts.
Service Level Agreement System (SLAS)
SLAS for public dealing departments of the Delhi Govt. is a
system for monitoring of delivery of citizen centric services.
Delhi Government has notified an Act for implementation of
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e-Parampatra
For further details, please contact:
State Informatics Officer
NIC Daman & Diu UT Centre
Secretariat, 1st Floor, Fort Area
Moti Daman - 396220
Phone: 0260-2230985,
E Mail: [email protected]
Service Level Agreement System (SLAS)
FOR CITIZEN EMPOWERMENT
the same. The services being monitored through e-SLA are
Issuance of Certificate by Revenue Department, Issuance of
Ration Card, Registration Of Birth & Death, Registration
under DVAT, Issuance & Renewal of Driving License, New
Meter connection of BSES & NDPL. Departments are
supposed to provide the service within the stipulated time as
per the Citizen Charter, if department fails to do so, the SLA
is invoked. More than 13 lakh applications have been
uploaded in the system. With the implementation of this
software the departments have become more conscious for
timely disposal of application. It has facilitated the citizens to
monitor whether their applications are disposed off within
stipulated time.
e-Litigation
It is a web based application which helps the Law & Judicial
Department to monitor all Court Cases being handled by
various departments of Delhi Government.
Centralised Payroll (DDO)
It is a web based system which has been developed to take
care of all the payroll accounting functions of DDO's. It
generates more than 25 types of bills and more than 35 types
of schedules It also generates LPC, post sanction details, loan
break up details etc. It is integrated with PAO-2000 and GPF
Monitoring Information System. Major modules of the system
are pay bills including schedules, variation statement, pay-
slips etc.
e-Gazette
e-Gazette is a system which has been implemented to
electronically monitor all the notifications issued by the Govt. of
NCT of Delhi. Every department issuing the notification makes
the entry in the software and then a automatically generated
NCTD No is being placed against a group of notifications to be
forwarded for printing of a Gazette. The gazette details are also
entered in the software against each notification after printing of
a gazette. This software is being used by the General
Administration Department (GAD) and all the departments of
Govt. of NCT of Delhi. The notifications entered in the system
can be searched easily. It helps the GAD to facilitate the Senior
Officers by providing the required details of the notifications
within short span of time.
e-Purti
e-Purti is a stores management system which has been
implemented at Delhi Secretariat over the intranet & all departments
are being issued items online through this system only.
e-Clipping Monitoring System
Developed for Directorate of Information Publication (DIP),
Govt. of NCT of Delhi through which it is able to upload clippings
from newspapers related to Delhi Govt., which would then be
viewed by concerned Depts. online.
e-Awas
This is a software for allotment of residential quarters of Delhi
Government. Allotment of Type-I Quarters is done through e-
Awas system.
DISE
(District Information system for Elections)- Support provided to
Delhi Government through DISE system for conducting
Elections related to Vidhan Sabha and Parliamentary
Elections.
Public Assets Management System (PAMS)
All Departments/ Agencies of Delhi Govt. are using this system
to register their Land Assets . Land & Building Department is
the nodal department for implementing this system.
Chief Minister's Office Applications (CMOAs)
CMOAs are as follows: Public Grievances Redressal &
Monitoring System (PGRAMS) is an online web based software
which has been developed & implemented in order to help the
public for solving their problems. Bhagidari is the Citizen-
Government Partnership to solve the problems of residents of
Delhi. A web based application has been developed to
computerize every activity of the Bhagidari Cell. Other
applications are Letter Monitoring System and MLA -MP
Development Issues Monitoring system.
Lt. Governor's Office Applications
It consists of a system implemented for monitoring of Very
Important References (VIRs)/ Special Follow-Up (SFUs)Cases
of Raj Niwas.
e-GOVERNANCE IN STATES
Delhi Secretariat's Applications
This includes File Monitoring System through which all files in
Delhi Secretariat are received/dispatched, Letter Monitoring
System, Daily Appointment Monitoring System, Daily Schedule
Monitoring System, Location Information System (LOCIS),e-
mail Address Information System, Complaint Monitoring
system, Library Computerization (e-Granthalaya)
Pulse Polio Immunisation Programme
Support is provided for Pulse Polio Immunization program of
Delhi Govt. through a software which helps in deployment of
manpower across 70 Assembly segments and approximately
25,000 booths.
6.9.2 ICT Infrastructure and Web Services
LAN of 700 nodes is functional in the Delhi Secretariat with
optical fiber as backbone. 100 Mbps lease line connectivity
between Delhi Secretariat & NIC Hqrs. has been established
and Internet/E-mail Services to Delhi Government are being
provided through this facility. A 100Mbps lease line connectivity
between Delhi Secretariat & Laxmi Nagar Data Centre (LNDC)
has also been established. Under DSWAN (Delhi State Wide
Area Network), 79 locations of Delhi Government are
connected with Delhi Secretariat of which 66 locations are
connected through 2Mbps Leased Lines and 13 locations are
connected through 4 Mbps Leased lines. Delhi Government has
been provided connectivity with secured and authenticated
broadband -Tri Band-DG facility. Delhi Government has
decided to collocate the state Data Centre at NIC's facilities at
Laxmi Nagar Data Centre /Shastri Park Data Centre.
Technical support is provided for preparation & hosting of over
150 websites of Govt. of NCT of Delhi. High Definition
Videoconferencing Systems have been installed at Delhi
Secretariat & Deputy Commissioner's Offices.
6.10 DADRA & NAGAR HAVELI
Dadra & Nagar Haveli, endowed with nature's munificence, is a
land of spell-binding beauty, green forests, winding rivers,
unimaginable waterfronts, gentle gurgle of streams, distant
dotting mountain ranges and a gorgeous kaleidoscope of flora
and fauna. Owing to its serenity and quaint sylvan surroundings,
this territory is a heaven for those who hunt around for a tranquil
holiday.
The State Centre of UT of Dadra & Nagar Haveli, along with the
district centre, is providing IT support to the state and district
Administration in the areas of Software and Hardware
Consultancy, Software development, Implementation of the IT
solutions, Extending the Internet and E-mail connectivity to the
government Offices, Hosting and maintenance of various
Government Web Sites, etc.
6.10.1 IT Support and Services
An official website of the UT of Dadra and Nagar Haveli
(http://:dnh.nic.in containing) links to various citizen centric
services has been developed.
Value Added Tax Computerisation (VATSoft)
VATSof t appl i cat i on sof t ware devel oped and
105
For further details, please contact:
State Informatics Officer
NIC NCT of Delhi Centre
Level 3, B Wing
Delhi Sachivalaya, I.P. Estate
New Delhi - 110002
Phone: 011-23392184
E Mail : [email protected]
http://dnh.nic.in
FOR CITIZEN EMPOWERMENT
customi zed by NIC, Karnataka has been i mpl emented
i n the UT.
Bhu Panji Karan
The Computerized Document Registration Services at Sub-
Registrar Office, Silvassa has been implemented. The Revenue
Department of Dadra & Nagar Haveli UT Administration has
adopted "Garvi" application software developed & customized
by NIC Gandhinagar as "BHOO PANJIKARAN". The
coordination and implementation support is being provided by
NIC Collectorate, Silvassa.
6.11 GOA
Goa is a tiny emerald land on the west coast of India. A very
striking feature of Goa is the harmonious relationship among
various religious communities, who have lived together
peacefully for generations. Though a late entrant to the planning
process, Goa has emerged as one of the most developed
States in India and even achieved the ranking of one of the best
states in India with regards to investment environment and
infrastructure.
NIC Goa State Centre was established in 1989. The Center
was functioning from the North Goa District Collectorate. There
are 2 districts in Goa : North Goa and South Goa. North Goa
District Informatics Centre (DIC) was established in 1989.South
Goa District Informatics Centre (DIC) was established in 1990.
A Computer Cell in the Secretariat was established in 1993, to
cater to the requirements of Secretariat. This center is
equipped with state of the art Data Center with SAN and
Network Operation Center connecting both District
Collectorates and all 11 Taluka Offices with Leased Lines. The
Goa Government Computer Centre was merged with NIC in
October 1994 .NIC Goa State Centre and NIC District Centres
at both the Collectorates cater to the ICT needs of Government
of Goa as well as various Central Government nodal offices
within Goa.
6.11.1 IT Support and Services
Accounts Online
This application has been developed for the Directorate of
Accounts (DOA), the budget controlling Authority of
Government of Goa. NIC, Goa has been providing IT support to
DOA since 1993. There are two District Treasuries and 9 Sub-
Treasuries. Besides there are various sections doing different
kinds functional activities in DOA. The Accounts-Online a web-
based project, has been implemented in the DOA to meet all
their functional requirements. Some of the systems
implemented are as follows:
Integrated Bill Processing System
MICR Cheques
Compilation of Accounts
Budget Processing
Treasury Accounting System
General Provident Fund System
Contribution Pension System
Advances Management System
For further details, please contact:
State Informatics Officer
NIC Dadra & Nagar Haveli UT Centre
3rd Floor, Secretariat
Collectorate Office
66, K.V. Road, Amli
Silvassa - 396230
Phone: 0260-2630800
E Mail : [email protected]
http://dnhctd.gov.in
e-GOVERNANCE IN STATES
Loans Management System
Works Audit System
Pension Accounting System
Online Financial Information System
The DOA already has data sharing facility with the Finance
Department and the AG, Goa office. The DOA also pays its
gazetted officers through the ECS mode of payment. SMS
intimation is provided after successful crediting of salary. The
project resulted in faster deposit of salaries and bills being
cleared on time. Monthly Compilation account closing time is
reduced from 3 months to 25 days.
Dharani II
Goa was the first state to have 100% computerized Land
Records. Both rural & urban Record of Rights (ROR) are
computerized. The current version, DHARANI-II developed and
implemented by NIC, Goa for the Department of Settlement and
Land Records (DSLR) has the following major services:
Dharani Rural & Dharani Urban are the textual web-based
solutions implemented for maintenance of Rural & Urban
ROR's for Government of Goa.
Legacy data conversion to UNICODE.
Digital crop survey.
Under this project DSLR had issued a Netbook PC to all 200
Talathis of Goa, for conduct of crop survey. Each Netbook is
provided with ROR data, cadastral maps of saza & a click-once
based solution for recording the cultivator entries in the Kharif &
Rabi seasons. The recorded cultivator details are pushed
through web service, which enable the Mamlatdars (Tehsildars)
to certify the cultivator entries using Dharani Rural. Once entries
are certified the entries appear on the Record of Rights. Other
features include web enabled Touch Screen Kiosk Interface at
all Mamlatdar offices and biometric authentication.. Dharani-II
for Rural ROR is implemented in all 11 talukas of Goa. Dharani-
II for Urban ROR is implemented in all 4 City Survey Offices of
Goa. 13 Mahiti Ghars issue RORs in Goa.
VSoft
It is a web enabled efficient and user-friendly application for the
Commercial Tax Offices (CTO) in the state of Goa. This
system is an excellent example of taking e-Governance to the
business community. All the seven CTOs are interconnected
with the Head Office through the state-wide intranet GBBN (Goa
Broad Band Network). Various features of the software are as
follows :
Automatic generation of TIN number.
All statutory forms are bar coded.
Notification to users on software updates is online.
Simplified process for transfer and cancellation of
Registered Dealers.
107
Connectivity among various departments for Accounts Online Application
http://dslr.goa.nic.in
FOR CITIZEN EMPOWERMENT
Online payment through Cyber Treasury and Banks.
Dissemination of online information to the Enforcement
Wing through VPN enabled Wireless network.
Some of the modules implemented are Registration, Tax
Collection, E-Filing of return, Assessment of dealers etc. With
the introduction of the VATSoft system in May 2008, the
objectives of providing clean administration of registration of
dealers, better and efficient monitoring and collection of tax,
online payment of tax have been met.
File Management System
The File Management System (FMS) is a web-based system,
designed with the sole purpose of facilitating tracing of files and
documents within a government department as well as between
departments. Every time a letter/ file is inwarded at the entry
point in a government office, a unique number is generated.
This number is used to trace the movement of the letter/ file in
the government department and also if it is marked outside the
department to another department. Some salient features of this
system are:
Online help available.
The system has different roles for different categories of
users such as central registry, sectional inward/outward,
dealing hand, super user and administrator to cater to
functional requirements of a department.
An exhaustive list of MIS reports is available for
departmental use.
Letter/ file can be moved between departments
seamlessly.
Tracing mechanism is available.
One has to remember only the unique number generated at
first entry point, in order to trace letter/ file.
FMS designed and developed by NIC, Goa was successfully
implemented in the state Secretariat in September 2010. FMS
is now being replicated and implemented in other departments.
Till date more than 800 people from 20 departments have been
trained in the use of FMS. This system available through the
state Intranet GBBN is now being used by the departments to
track their files.
DC*Suite & Taluka*Suite
DC*Suite & Taluka*Suite will help the South Goa District
Administration to achieve less paper office, efficient monitoring,
transparency, speedy disposals, best citizen services delivery.
With the total computerization of the South Goa District
Collectorate and all the five Taluka Offices, people would be
able to track the status of a file or an application easily either
through the Citizen Facilitation Centre / the Touch Screen based
Kiosks installed at the important places or through the SMS
based service provided by the South Goa District Administration.
6.12 GUJARAT
Gujarat is one of the most diverse States in India. Its history
stretches over a long period from the age old Harappan
For further details, please contact:
State Informatics Officer
NIC Goa State Centre
H- Block, Paraiso De Goa
Porvorim
Goa - 403521
Phone : 0832-2410159
E Mail : [email protected]
Website: http://nicgoa.nic.in
VSoft
e-GOVERNANCE IN STATES
Civilization to the Mughal period. Gujarat's endless journey from
Roots to Wings is timeless.
Gujarat is also one of the most progressive states in India with
state of an art Government infrastructure. Gujarat has State
Wide Area Network having connectivity up to taluka level
offices. Almost all computers are networked under GSWAN.
Village panchayats are also given VSAT connectivity under the
e-Gram project. There are many e-governance activities
carried out by the state with the help of NIC, some of which are
listed below.
6.12.1 IT Support and Services
Apno Taluko Vibrant Taluko (ATVT)
ATVT is an online system developed to facilitate the Taluka
Sarkar to deliver 162 services effectively and reliably to the
common citizen. The services provided by ATVT include One
Day Services like Certificates such as Income, Caste,
Residence, Senior Citizen etc., Renewals such as Arms
license, ration card, Birth date change etc. Non One Day
Services are services which are being delivered to the
beneficiary in a pre decided time frame. Citizens have to submit
the application form for required service with complete details,
necessary attached documents and a photograph to ATVT
operator. All services are mapped to respective offices and
processed there. After approval, the certificate will be sent back
to ATVT Centre for delivery to the citizen. SMS is sent to
applicant on receipt of application at ATVT counter and at the
time of approval. A citizen can know the status of the application
from anywhere though ATVT website.
State Wide Attention on Grievances by Application of
Technology (SWAGAT)
SWAGAT offers the citizens of Gujarat a fair opportunity to
personally present their grievances directly to the Chief
Minister. This system has all the stakeholders connected in
real time and the complainant is given a justified hearing.
SWAGAT ensures high levels of accountability and
transparency in the administration process. The grievances
are first presented at the Sub-District or District level so that
they are resolved locally. If they remain unresolved after that,
they are referred to the Chief Minister. In case there are
repetitive grievances on same issues, certain policy decisions
are to be reviewed or changes in policies are to be
incorporated. This eliminates the occurrence of such
grievances for good.
e-Mamta Name based Mother and Child Tracking System
In January 2010, e-Mamta, a name-based tracking information
management system of Mother and Child, was conceptualized.
It aimed at reducing Infant Mortality Rate and Mother Mortality
Rate. It is a web-based software application that anticipated
covering entire Gujarat, with special emphasis on rural, urban
slum and slum-like populace. This project would perform the
identification and documentation of pregnant women and
children under the age group of 0-6 years.
City Survey Information System (CSIS-GUJARAT)
For monitoring and maintaining the ever changing Urban Land
Records and for effective implementation of Urban development
programmes, an Urban Land Information & Management
System with highest level of transparency is the need of the
hour. NIC has developed a complete web-enabled CSIS-
GUJARAT which is in use for 66 City Survey Offices located at
26 districts of Gujarat. At present 19 City Survey offices are
already working online and rest of 47 city survey offices have
started online data entry. More than 9.70 Lakh property cards
have been digitised. A module for flat property card has also
been developed. Extensive training has been imparted at Deen
Dayal Institute Gandhinagar on the CSIS software to all the
maintenance surveyors throughout the state.
Food Civil Supply and Consumer Affairs
The basic vision behind the Computerization of FCSCA
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http://swagat.guj.nic.in
FOR CITIZEN EMPOWERMENT
Department is to improve the delivery system, increase
monitoring of all aspects of the work and to develop an IT
enabled environment to ease out the procurement and
distribution operations of food grain. The objective of the
application is to enhance the ability during the whole process of
distributing, enforcing and managing the public distribution
system undertaken by the department. It is a common system
at State level, District level and Taluka level which will make
information available to all the concerned persons on a timely
basis.
Scope of the project is Bar-coded ration cards, PDS Coupons
system, License, Allocation, Demand & Challan, Godown
module, Flour Mill Module, Daily Price Monitoring and a module
for Legal Metrology Finger prints are captured in newly
generated bar-coded ration cards. The card contains 2D bar-
code. The PDS coupon is issued to the beneficiaries after the
verification of finger print data. Bar-coded rations cards are
being issued across the state and PDS coupons system is
started in pilot FPS selected one for each taluka.
Drugs (Allopathic) Manufacturing License Allocation for
FDCA
It is a web based application developed for Food & Drugs
Control Administration under the Health Department. Two
different modules DMLA and iDMLA are developed. DMLA
module is accessible over intranet and it is made for FDCA
office while iDMLA is for drugs (allopathic) manufacturers and it
is accessible over internet..This is workflow based application
processing and having role based access. The scope of the
project is issuance of fresh license, renewal and amendments in
license, additional product permission, certificates and complete
firm profile. The drugs (allopathic) manufacture can register
themselves on the portal. After verification by the competent
authority firms may have access to its profile. Firms can apply
on-line on the portal for various type of services. Implemented,
more than 1200 firms have registered themselves on the portal
and using the services. Total 3000 licenses entered having
more than 1 lacks product.
Works Monitoring System
The Works Monitoring System for Road & Building Department
is developed in consultation with concerned Chief Engineers to
monitor the budgetary, expenditure and progress of all Civil
Works. The system is accessible over the internet as well as
GSWAN and the access is granted to all the
Executive/Superintending Engineers at the field offices and to
all officials of the Secretariat Office. The system has the
features to capture all the time series data (viz., References,
Budgetary provision, etc) and to enter progress of the work on
various stages starting from pre construction clearance details
(viz., Availability of Land, Readiness of Land, DTP, Tendering,
Work Order etc.,), construction stage details (viz., physical and
financial progress) and post construction stage data (viz.,
Commissioning date, Maintenance Guarantee etc.,). The
system also captures administrative data establishing
ownership of works with implementing agency, administrative
region and constituency etc,
Works Monitoring System
Food Civil Supply & Consumer Affairs
e-GOVERNANCE IN STATES
VIKASPATH
VIKASPATH was conceptualized and implemented in year
2008-09 in Junagadh district. After successful run, the state has
adopted the applications and decided to roll it out across the
state. Details of proposal or list of work for any scheme is
available on the web. Submission of proposal, principle
approval/disapproval of proposal, preparation of plan &
estimate, technical sanction, Grant allocation, Booking of Bill
wise expenditure, uploading of photographs of work completed
etc are entered through the administrative section. Various
types of reports are available to the administration. More than
11 districts have been started using the system and 50,000+
proposals/works have been processed so far.
e-Governance in Gujarat Judiciary
Gujarat Judiciary is implementing e-Governance strategy
across all levels of Judiciary. Entire project was divided into
modular pieces with short term deliverables. Establishment of
key standards, especially related to network connectivity and
information management is very important to enable
integrated services. G2G and G2C services were mainly
targeted as service deliverables With help of e-governance,
there are improvements in delivering the services like timely
justice, immediate follow up of courts action , speedy
issuance of Certified Copy, bunching of cases for speedy
disposal, knowing case status through gadgets, judiciary grid
among all courts through secured network. Case Status is
available at the judicial service centre. Orders/Judgment,
Business List, List of registered matters, Advocate diary,
advocate cause list, IVR services for the case status etc. are
also offered. A comprehensive project progress monitoring
system is used to capture the key data. The PPMS also
captures project progress details, generates customized
reports for evaluation.
School Health Programme
This maintains Health Record of a student comprising of
Student Name, Registration No., Date Of Birth, Class, Health
Check up Date, Weight in kgs., Height in cms., Gender,
Category and all the findings of Doctor related to various
specified diseases. It was also decided to have unique ID for the
student/child so that history of the student's health check up
may be available from the system. In addition to this
student/child's association with the School/Anganwadi and the
locality of School/Anganwadi on the purview of both Revenue
and Health was added up.
Integrated Online Junction on Net (iOJN) for
Decentralized District Planning
Main objective behind the development of iOjN4 Planning
system is to smoothen the various types of administrative
process and to introduce an effective monitoring system for
expediting the project which are sanctioned and funded under
Decentralized Planning Schemes. "iOjN 4 Planning " is a web
enabled application operating on Internet. Starting from the
proposal, system takes care up to completion of the work.
Submission of Proposal, Acceptance of Proposal, Details of
Plan-Estimate, Administrative Sanction, Allocation of Grant,
Expenditure done, Details of UTC are the main components of
the system. Schemes running under district planning are MLA
fund, MP fund,15% Discretionary Scheme, 5 % Incentive
scheme special backward area etc. The benefit of the system is
proper utilization of Govt. funds, Asset register at village level ,
monitoring and review of work, latest status of the
work/proposal.
Revenue Cases Management System (RCMS)
District administration decided to introduce e-governance in
process of hearing land appeal cases at collector, prant office and
mamlatdar office level. Looking at the gravity of impact on public,
this office has received a request from other districts of the state for
adopting the same and it is being rolled out across the state. Main
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http://vikaspath.guj.nic.in
FOR CITIZEN EMPOWERMENT
objective of developing this system is to bring ease and
transparency in hearing of land appeal cases in the court of
collector. Features of the system are on-line status of the case, print
copy of Judgments/Order, Search engine and Hearing Boards.
Property Registration System (gARVI)
The Government of Gujarat had come out with the concept of
e-Jamin Project part, Garvi to provide services to the citizens
related to all process of Property Registration which includes
Pre-Valuation of Properties (i.e. verification of ownership and
seller of the property before registration), Registration of
Documents and corresponding Mutation of Entries for sale
deed of agriculture land. Integrating system of Sub Registrar
office and Mamlatdar office under the same roof and at the
same place. After registration of agriculture property, auto
mutation process updates '' Kaachi Nondh'' in land record
register at the same time. e-Jamin Project was started as a
pilot project from Mansa, Dist : Gandhinagar in August 2010
using a software named gARVI (Administrative process of
Registration, Valuation and Indexing in Gujarat) After
successful pilot testing, the gARVI was gradually implemented
in other taluka places. As on date it is running successfully at
225 taluka places of 26 districts of the State. Gujarat is the
FIRST State to launch and provide this facility in the country.
With selected private vendor this application is operated in
all Sub Registrar offices. Around 3000 documents are
registered through this system on daily basis
Pension Authorisation System (e-Nivruti)
e- Nivruti automated all the pension activities from inward to
outward at DAP level. e-Nivruti supports, provisional pension,
pension calculations, DCRG calculation, CVP calculation for
various class of pension like family, superannuation, voluntary
etc. Also supports all type of revisions like superannuation
convert into FP after taking pension/ before taking pension etc.
Also incorporated all the changes according to 6'th pay
commission in the software. Software generates all the legal
documents like PPO, DCRG authority, CVP authority, revised
authority, service verification, AE (account enfacement),
forwarding letters, PPO register, DCRG register, CVP register,
inward register, outward register, monthly reports and various
type of MIS reports for monitoring. Those entries done at service
verification & provisional pension time are also available at the
time of pension authorization.
Pension Case Status Online (PeCaSo)
This web based application is to disseminate the status of any
pension case forwarded to Directorate of Accounts (Postal). An
individual can see the status of his pension case. The module
also provides circle and division wise information of cases. The
application provides search features on various parameters.
Software is implemented in Gujarat Rajasthan, Kerala Odisha,
Bihar & Jharkhand Circle.
Integrated Solution for Land Records and Registration
(e-Jamin)
This is an integrated solution for the Registrar office and Dy.
mamlatdar office and implemented in 26 districts and 225
talukas. For this system to work, e-Jamin Kendra's were set up
at Taluka Mamlatdar offices to access and update land records
in a scalable manner. New 75+ sub registrar offices have been
started along with e-stamping facility at taluka mamlatdar offices
under one roof. Through these e-Jamin centers, a secured
automated database of the village land records of all the 26
districts of Gujarat are being maintained using workflow-based
eBhulekh software. Nominal fees of Rs.5/- per ROR being
charged for the system to be a self-sustainable structure.
Mutation application is Free of Cost. By checking seller's photo
and validating finger print, Gujarat is now ensuring the security
of data and limiting fraud cases of registration.
Online Job Application System (OJAS)
Online Job Application System (OJAS) is an online workflow
system http://ojas.guj.nic.in developed to facilitate the
recruitment process. OJAS has also been used for Teachers
Eligibility/Aptitude Test (TET/TAT) for upper primary/Secondary
and Higher Secondary teacher's eligibility exam. The online
format allows quick and secure uploads of photographs and
signatures of applicants. Important application details,
confirmation of applications, communication of confirmations,
call letters for written exams-interviews, change in venue or
time, etc. all happens through mail or SMSes.
Xtended Green Node (XGN)
XGN is a web enabled software/Portal for the day to day
operations at any State Pollution Control Boards in India. It has
e-GOVERNANCE IN STATES
been gradually implemented since June-2008. It is aiding the
GPCB in effective and qualitative implementation of Pollution
& Environment Acts (Air, Water ,Hazard & Bio-Medical wastes)
through Granting NOC-Consents, Authorizations, Inspections,
Samplings & legal procedures. Implemented in 5 other states
viz. Goa, Uttarakhand, H.P, M.P and A.P.
Drug Logistics and Inventory Management System
(DLIMS)
DLIMS is a very good example of G2G and G2B services which
ultimately leads to G2C. All procurement and distribution related
activities of the state starting from demand of various
Government officers to timely supply of medicines and medical
equipments are taken care by this system. Various steps of
procurement including fixing of rate contracts, placing orders,
supply from vendors, and distribution to the indenting offices
and payment to suppliers are well integrated in this system.
DLIMS has also played an important role in monitoring various
government sponsored National Programmes such as Anti-
Malaria, School Health, Epidemic, Nirmal Gujarat, Anti Rabies,
Medical Camps etc. The online DLIMS application is accessed
through URL http://dlims.guj.nic.in
6.13 HARYANA
The name of Haryana instantly conjures up the image of a State
which astonishingly combines both-antiquity and plenty. The
Vedic land of Haryana has been a cradle of Indian culture and
civilization. Haryana emerged as a separate State in the federal
galaxy of the Indian Republic on November 1, 1966. With just
1.37% of the total geographical area and less than 2% of India's
population, Haryana has carved a place of distinction for itself
during the past three decades. Whether it is agriculture or
industry, canal irrigation or rural electrification, Haryana has
marched towards modernity with leaps and bounds. Today, it
enjoys the unique distinction in India of having provided
electricity, metallic roads and potable drinking water to all its
villages within record time. Haryana is among the most
prosperous states in India, having one of the highest per-capita
incomes in the country.
The NIC Haryana State Centre (NIC-HRSC) has established 5
Informatics Centres at State Headquarters and 21 District
Informatics Centres (DICs) in all 21 District Mini Secretariats,
with adequate computing facilities, Local Area Networks (LANs)
and communication facilities. These Informatics Centres and
other major office complexes are linked with managed Leased
lines. All PCs on these LANs have been provided dedicated e-
mail/Internet access facility. The NIC-HRSC has been
functioning as a joint technology partner of the Haryana
Secretariat for Information Technology. The State IT
department, NIC-HRSC & Society for IT initiative fund for e-
Governance at SHQ & DITS at DHQs are facilitating the line
departments and assisting them on all technical aspects.
6.13.1 IT Support and Services
Haryana Land Records Information System (HALRIS)
It is a complete Integrated workflow automation system of Land
Record components. HALRIS provides a single window
Interface for Deed Writing, Registration, Mutation, Jamabandi
and copy of ROR. The ROR data is available on Internet
website http://jamabandi.nic.in. Haryana is one of very few
states, where property registration system and Land Records
System have been dynamically integrated. HALRIS has also
been integrated with Spatial (Mussavies / Cadastral Maps) Data
by customizing Bhu-Naksha Software. The digitization of
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For further details, please contact:
State Informatics Officer
NIC Gujarat State Centre
Block-13, 2nd floor, New Sachivalaya
Gandhinagar -382010
Phone : 079-23223890
E Mail : [email protected]
Web Site : http://www.guj.nic.in
http://dlims.guj.nic.in
FOR CITIZEN EMPOWERMENT
Cadastral Maps / Mussavies has been out sourced for all
districts through open bidding process, as per NLRMP (National
Land Records Modernization Programme) guidelines. More
than 70 villages of Ambala tehsil has been linked with Bhu-
Naksha for issuing RoR along with digital Map of the Land
Parcel.
Property Registration (HARIS)
Haryana Registration Information System facilitates
Registration of Properties & Land. Linked to Mutations &
Jamabandies and implemented at all Tehsils and Sub-Tehsils
has led to significant increase in revenue collection. Biometric
details and photograph of sub-registrar along with buyer &
seller has brought in greater transparency. The Token
management sub-system have facilities namely Token
Issuance, Print Token, Integration of Token with Registration of
deed, Summary reports.
Online Treasury Information System (OTIS)
OTIS has been implemented at 100% treasuries & Sub
treasuries. To facilitate high taxpayers, a payment gateway
interface with SBI online has been established to have Cyber
Treasuries concept. e-Kosh21 - Web enabled Treasuries
Workflow Integration system has also been initiated. Web
enabled On-line Budget Allocation System has been
implemented for all BCAs (Budget Controlling Authorities),
BCOs (Budget Controlling Officers) and extended to DDOs.
EPS (Electronic Payment System) for all government
payments also developed and integrated in Online Treasury
Information System. Centralized e-Salary system for all
government employees with linkage to their Personnel
Records & e-Pension System for all pensioners of Haryana
Government has also been initiated.
Commercial Taxes VATMACS
Value Added Tax Management, Assessment, Collection
System (modules like VAT Return Processing, Dealers
Registration, Fact Sheet Compilation, Statuary Forms
Inventory, Road Side Checking) has been implemented at all
DETC offices. TINXSYS (Tax Information & Exchange System)
Integration. Daily VAT Collections integrated with OTIS to
facilitate reconciliation.
Police
Suite of software packages (Personnel management, Payroll
System, Pension Accounting, Inventory and Vehicle
Management and Control System, Budget Control including
Appropriation and Variance Analysis, Audit Control & Audit Para
Monitoring System, Court Cases Management, DAK & Crime
Information System) was developed for facilitating police
functioning. Dynamic Police Web Portal CIPA (Common
Integrated Police Application) project is being implemented at
most of the Police stations. All district Police H qs websites
developed and launched. Daily Diary Report (DDR ) and
Selected FIR Status on web.
e-District
A comprehensive network (LAN), a modern IT training lab,
District level e-DISHA Centers have been established in each
district mini secretariat. A suite of office automation software
packages for district & revenue administration has been
developed and is being implemented on district LANs. Rohtak is
the pilot e-District under NeGP funding to state.
The Integrated software for e-Services related to
Certificates Issuance, Grievance Redressal and Revenue
Court Cases, Agriculture Inputs has been developed along
with integrated Residents Registration data repository.
Interface for signing with Digital Signatures Certificates
integrated.
e-Health
This is a suite of software packages to monitor the
http://jamabandi.nic.in
e-GOVERNANCE IN STATES
Prevention of Food Adulteration, Medical Certification of
Cause of Death, Processing Bed Occupancy and Mortality
Rate, Directly Observed Treatment Short-term for
eradication of TB disease, Medicine Inventory Monitoring
System, Doctors Leave Accounting System and Family
Welfare MIS, Malaria Monitoring Software, Software for
National School Health Program, was developed and
implemented at Civil Surgeons offices. Hospitals OPD
MIS, Physically Handicapped Certificate Issuing system
introduced. Integrated Disease Surveillance Project is
implemented at all districts. Doctors Self Appraisal
System has been developed for on-line monitoring of
performance of all specialists and MBBS Medical Officers,
by including exhaustive details of all the work done by the
doctors during the month and constraints, if any, in
performing as per the bench marks set for the minimum
performance of all specialties. Capacity Building &
implementation of Mother & Child Tracking System
(MCTS) has been started.
Smart Card based Ration Cards (SCbRC) and Public
Distribution System (e-PDS) Project
Government of India selected Haryana and Chandigarh as first
pilot state in India for implementing this project. All standards
and specifications were formulated & finalized. System Study,
System Requirement Specifications, Architecture framework
and Structured development of centralized integrated
workflow software was completed. Off-line data digitization of
existing Ration Cards of seven districts was done. The sub-
pilot was launched for 3 Fare Price Shop (FPS) in Panchkula
district on 13/07/2010. System Integrator was appointed and
agreement signed between Food Department and System
Integrator on 31/03/2011. In the first phase, the SI has
initiated the implementation process in 04 blocks (Ambala,
Sonipat, Gharaunda, Sirsa). The field camps are being
organized and the enrolment of family members in progress.
The Public Distribution System (PDS) project has also been
liked with KYR of UIDAI and KYR+ of State Citizens database
projects.
e-DISHA G2C Services (Ekal Seva Kendra)
One District level e-DISHA Center (DleDC) established at 19
districts. These DleDCs are providing hassle free citizen
services through a single window in a transparent way. e-
DISHA Centres have also been established and made
functional at 65 locations in the field.
State Portal
The official web portal http://www.haryana.gov.in is a
single window web based delivery of information services
on any where, anytime basis. More than 15 public
information services are being provided on this portal.
This portal provides a linkage to departments and district
websites. Haryana on India Portal: Haryana specific inputs
(G2C services and information, schemes, forms,
procedures etc.) are uploaded on India portal
www.india.gov.in. Exclusive websites of all Districts'
Administration and all District Police Offices have been
developed and launched.
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e-DISHA Centre
http://www.haryana.gov.in
FOR CITIZEN EMPOWERMENT
Online Reservation System for Tourist Complexes
Online Reservation System for Tourist Complexes with payment
gateway interface has been developed. An interactive website
for Haryana Tourism has also been integrated. This has
brought transparency in availability of facilities and cost
components and helped in increasing tourism System
Maintenance, enhancements and ICT support services to user
department on smooth implementation. System has also been
adopted by Tripura Tourism Department.
Online Paperless Entrance Exam System and Online Off
Campus Counseling
It has been successfully implemented since 2006-2007.
Activities include online registration, allotment of centers,
conductance of exam, Rank generation, exporting ranks data to
Counseling system & MIS reports. On-line Entrance Exam and
On-line Off-Campus Counseling Project were integrated and
completed successfully. System adopted by number of States
including CBSE.
Haryana Pensions Processing and Information System
This system has been implemented for more than 21 lakh
beneficiaries under 8 schemes. System helps in timely
disbursement of pension to old age and other pensioners every
month. It has been linked with Birth & Death, Ration cards &
Photo ID cards. Individual beneficiaries' data was ported for
transfer to Banks for EBT (Electronics Banking Transfer)
scheme for pension disbursement. Senior Citizens ID Cards
Preparation and Issuance System was developed for creating a
database of Sr. Citizens and issuing ID Cards to them,
facilitating availing of various benefits.
6.13.2 ICT Infrastructure
NICNET WAN connectivity is established between the State
NIC and districts through managed Leased Lines. Leased Line
connectivity to District Head Post Offices, District level e-DISHA
Centers and identified Central Government offices also
established. The NIC-State Data Centre along with SAN has
been established at Haryana Civil Secretariat. All the mission
critical servers are installed in this data centre in a secure DMZ.
GIS infrastructure is established at NIC Haryana state data
centre, to meet the functional requirements of the departments.
The state's base maps with village points/boundaries and
important layers, Assembly & Parliament constituencies'
boundaries have been digitized in 1: 50,000 scale. The
NICNET based VC services established in all districts and Multi
point VC services established at State HQ., Executive VC
Systems installed and made operational in the offices of Chief
Secretary, DGP and CPMG Haryana. Digital Signature
Certificates (DSC) Registering Authority has been set up at
Chandigarh.
6.14 HIMACHAL PRADESH
Himachal Pradesh is a sparsely populated state with difficult
topographical and climatic conditions. However, the state has
been at the forefront in many sectors like education, information
technology, health and law & order at the national level. The
state centre has developed and implemented many citizen
centric services. This has helped the citizens who had to travel
long distances on foot or by road to reach the appropriate level
of administration to get their jobs done. A number of G2G and
G2E software applications have also been developed for the
state government. The details of eGovernance Infrastructure
and Applications are given below.
6.14.1 IT Support and Services
NIC is providing IT support and services to HP Secretariat, 12
Deputy Commissioner Offices, HP High Court, HP Vidhan
Sabha
e-Samadhan - Public Grievance Redressal System
This is a generic web-based "e-Samadhan" system
(http://esamadhan.nic.in) for grievance monitoring. It enables
online filing of grievances/demands by citizens and their
redressal through the work-flow system developed for the back-
end Government offices. The software has been developed for
For further details, please contact:
State Informatics Officer
NIC Haryana State Centre
New Secretariat Building, Ground Floor
Sector 17 E, Chandigarh - 160017
Phone : 0172 - 2711642
E Mail : [email protected]
e-GOVERNANCE IN STATES
the Department of Public Grievance Redressal. It has been
implemented in various departmental offices where internet
connectivity is available.
e-Kalyan - Welfare Pension MIS
This system (http://himachal.nic.in/welfare) automates the
work of preparation and disbursement of pensions through
Money Orders and also preparation of ledgers, updating the
record of dead/non-traced persons etc. It helps to enforce the
system of pension disbursement as per government
guidelines right from the receipt of application stage to
disbursement of the pension This software has been
implemented in all 12 Districts. Approximately 3 lakh
pensioners (old age, widow, handicapped etc) are being given
pension using this software and all central and state schemes
are covered under it.
e-Gazette - Digital Gazette
The Official State gazette (RajPatra)
(http://himachal.nic.in/egazette) in digital format on the web in a
searchable format was developed and implemented by NIC
discontinuing the earlier manual printed Gazette of State
Government. This was the first gazette of the country which is
published in digital format only (digitally signed too). It has
interfaces for departments, Controller of Printing & Stationery for
uploading notifications/ gazettes in a decentralized manner.
Shastr - Arms License Issuance System
This system (http://admis.hp.nic.in/shastr) is based on the
workflow of issuance of arms licenses. Data is captured right
from the "cash collection stage" to its final "arms license
delivery". The software is implemented in all Districts where
Arms Licenses are issued at the Headquarters
e-Parman - Certificate Issuance System
It is a system wherein the applicant visiting Tehsildar/ Sub-
Divisional Magistrate can obtain the desired certificate within
minutes on the submission of the application. Around 16
different certificates are issued using software. The disability
and senior citizen certificates are also issued through the
Software at 12 DWO offices of the welfare department. The
software is implemented in all Tehsils and SDM offices of the
State.
Land Records Computerisation (HimBhoomi)
Software helps to generate the next Jamabandi and related
records after amalgamating changes due to mutations, changes
observed in harvest inspection automatically. The Web and
touch screen interface has been developed and integration with
Registration software has been done as per the requirements of
NLRMP. Copies of Jamabandi are distributed to interested
parties through LokMitra Centres at Panchayat level in the
State. So far a total of 103 Tehsils have been made online out
of a total of 116 Tehsils.
Registration Information System (HimRis)
It is a workflow application and helps the Sub-Registrar Offices
to undertake deed registration in an efficient, simple & speedy
manner. The software covers all kinds of deeds. Its integration
has been done with the Land Records software to prevent
fraudulent transactions and keep the records updated all the
time. All 88 financially viable SROs covered under the software
and integrated software (HimBhoomi & HIMRIS) has been
implemented in 71 tehsils (SROs).
Budget Processing MIS
This is a web-based system (http://himachal.nic.in/budget)
which helps in preparation of HP State Government Budget
(interim, supplementary, vote on account) in a very efficient and
speedily manner. Budget sanctioned to the departments and
List of Works is made available to the departments on the
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FOR CITIZEN EMPOWERMENT
website. It also covers Online Budget Distribution & Reporting,
Online Treasury Information System (OLTIS), eSalary for all
State Government employees, ePension for all State
Government pensioners OLTIS has been implemented in 100
TOs, eSalary in 54 IPAOs and ePension in 15 TOs.
REFNIC
REFNIC (http://admis.hp.nic.in/refnic) is a software used for
Electronic tracking of files/ letters (Papers under consideration)
in a big office, Internet interface for officers/ general public, auto-
emails for better monitoring/ assessment of workload in different
sections. It is implemented in HP Secretariat, DC & SDM offices,
HPSEB, DIT, Directorate of Education.
Works MIS
MIS includes the working methodology of the department at all
operational levels viz. Section, Sub-Division, Division, Circle,
Zonal and Head Office and comprises of the functions of
Finance Management, Scheme Management, Contractor
Management and Material Inventory Mgt. The software has
been implemented in 16 major divisions of the IPH Department
and is proposed to be implemented in all offices of the HP IPH
Department.
e-Rozgar
eRozgar (http://himachal.nic.in/jobportal) is a computerised
solution to the day-to-day activities of the various Employment
Exchanges in the state starting from candidate online
registration / renewal / transfer of registration etc. It is
implemented in all exchanges and sub-exchanges barring few
exchanges. The employers book vacancies and submission or
sponsoring of candidates is done to incorporate seniority and
rotation related prescribed rules and regulations. The data
related to around 906253 registrants is available centrally and is
made available to private sector industries registered with the
Department of Industries for the recruitment of the employees.
Personnel MIS (e-Service Book)
It is developed for convenient and effective monitoring of
employee service book with complete details. Personnel
details of the employee, like, Address, Nominee, Family,
Education, Training, Leave, ACR, service history is captured
and made available.
Online Hotels Reservation System
This system (http://hptdc.nic.in) has been developed for
meeting the requirements of any Group of Hotels having Hotels
at different physical locations for advance reservation through
travel agencies/hotels and by general public over the Internet.
with HDFC and AXIS payment gateways. The software is
implemented in HPTDC since October 2001 with over 3.24 Lakh
bookings and Rs. 364 crores worth advance booking covering
64 Hotels and 48 Village Tourism Hotels.
e-Attendance
This is a web-based software for monitoring biometric based
attendance of employees. The software is implemented in HP
Secretariat. It includes Generation of Employee Codes in PMIS
,Transfer of PMIS Data into Biometric Machines and Merging
the finger prints of employees with PMIS Data in Biometric
Machines.
6.14.2 ICT Infrastructure and Web Services
More than 3000 nodes in Himachal are connected to
NICNET.
All 7 NKN Institutes are connected (IGMC, Institute of
Advanced Studies, IHBT Palampur, Central University, ITI
Mandi, Tanda Medical College, CPRI).
All Districts are connected with 34 Mbps LL and VSATs as
back-up at all locations.
4 Tribal Sub-Divisions (Kaza, Pangi, Bharmour & Pooh)
connected through VSATs.
1 GBPS connectivity to State.
20 VC Studios in the State (CM & CS office, Secretariat, 12
Districts, 5 tribal sub-divisions, EVCS in CS office) .
The state centre has designed and developed more than 80
websites of different departments and provides services in
website design, development & hosting services, security audit
of web-applications/ websites, remote publishing of web-
content, publishing of Results of HP University, Subordinate
Services Selection board, Board of Departmental Exams etc
e-GOVERNANCE IN STATES
through touch screen interfaces, IVRS, SMS and websites and
web-casting of important events.
6.15 JAMMU AND KASHMIR
In Jammu & Kashmir State, National Informatics Centre (NIC)
came into existence in 1988. NIC J&K is having its State Centre
(HQ) at Civil Secretariat, Jammu and is also having a Move Cell
which moves along with Darbar to Civil Secretariat, Srinagar
from May to October every year. NIC J&K is providing network
e-Governance support to State Governments, Central
Government, District Administrations and other Government
bodies. NIC J&K is having its offices at all the 14 District
Headquarters, Passports Office and High Court.
Video Conferencing Network for J&K Police has been
established. The Office of Director General of J&K Police at
Jammu/ Srinagar has been connected with Zonal IG offices and
SSP Offices of J&K including remote districts of Leh, Kargil,
Poonch and Kupwara. Executive video conferencing facility has
been established at the office of the Chief Post Master General
at Jammu.
6.15.1 IT Support and Services
Community Information Centres (CIC)
Based on the experiences and performance of the CIC project
in the North Eastern States, Department of Information
Technology, GoI on the request of Chief Minister of J&K
decided for the replication of the same scheme for setting up of
135 CICs at the Block Headquarters in the State of Jammu &
Kashmir with projected outlay of Rs 40.67 Crores. 135 CICs
have been set up and are providing Internet services, computer
education and training to local community / government offices
and school children to accelerate socio-economic development
of the region. This project was successfully completed and
handed over to J&K State Government as per MOU.
Computerisation of Municipal Corporations
Birth and Death Registration, Estates and Revenue Monitoring,
Payroll and GPF, Complaint Monitoring, Single Window
System, Court Cases Monitoring, etc. have been successfully
implemented at Municipal Corporations of Jammu & Srinagar.
NIC J&K is providing total solution for all Municipals
corporations, committees and corporation in J&K for replication
of these software
SMS Based Complaint Receiving System
A supplement to Dial 100 for the general public of Jammu Zone
can send their complaints / information through SMS to PCR
Jammu, the information thus received is captured in system for
necessary action by the concern PS. Alternatively it is also
being utilized for flashing the important messages to all the
Police Stations and Police Officials of Jammu Zone
Traffic Challan Information System
This is a software for maintaining and manipulating the data of
daily challans done by Traffic Police officials for violations/
offences committed by the offenders. The software can be
integrated with RTO Office and Traffic Courts for effective
monitoring and hence reducing the inconsistencies of the
records.
Computerisation of Election Department (e-Electoral
Rolls)
NIC J&K has developed and implemented the Project
119
For further details, please contact:
State Informatics Officer
NIC Himachal State Centre
6th Floor, Armsdale Building
HP Secretariat, Chhota Shimla
Shimla - 171002
Phone : 0177 - 2624045
E Mail : [email protected]
Web Site : http://himachal.nic.in
http://www.cic.nic.in
FOR CITIZEN EMPOWERMENT
for the Comprehensi ve Intensi ve and Summary
revisions of Electoral Rolls in Jammu and Kashmir
(J&K) comprising of more than 63 Lakhs electors in
more than 8000 Polling Stations in local language Urdu
interface.
The output is in the form of Electoral Rolls in Urdu and Hindi,
in the format prescribed by the ECI of India. All the menus
and forms have bi-lingual interface. Various types of MIS
reports are generated by the system.
Revenue Administration through Computerized Energy
Billing
The software developed for Power Development
department of Government of Jammu and Kashmir (J&K) to
generate and distribute the Electricity Bills of the
Consumers in various categories like Domestic,
Commercial, Municipalities, Agriculture, Industries etc.
Project Successfully Implemented at 20-Sub Divisions of
Kashmir Division and 15-Sub Divisions in Jammu Division.
Electricity Bills of more than 2 lakhs consumers generated
through the software and been distributed to the
consumers. Revenue is been realized through these
electricity Bills.
Budget Computerisation
Budget Allocation System initiated by the Finance
Department Government of Jammu and Kashmir (J&K) to
speed up the process of Budget preparation as per the Six
Tier of classification of Account Heads. The project has
been implemented in the Finance Department. The
Budget allocation system streamlines the generation of
demand for grants, Budget Bill, Various Variance Reports
and Budget Release to the various departments for the
vote. The Discussion sheets for various departments
prepared using the software.
6.16 JHARKHAND
The 28th state of the Indian Union came into existence on 15th
November '2000 with Ranchi as its capital. NIC Jharkhand State
Centre (JHSC), is at the forefront in implementing ICT based
projects for the state government, and has earned many laurels
towards implementing projects which has initiated e-
governance in different sectors the state. The implementation of
State Wide Area Network (JharNet) by the state government
has solved the last mile connectivity problem, creating a
seamless backbone for connectivity up to the block level,
facilitating video conferencing, IP telephony and data center
based services.
Coupled with IT consultancy and software design, development
& implementation, NIC with NICNET, its high speed, state of art
network, has augmented the efforts in providing ICT based
citizen services, data /video connectivity, web hosting etc. and
has emerged as a total IT solution provider to the state
government. The state has 24 districts, out of which NIC is
functional in 22 districts.
6.16.1 IT Support and Services
Integrated Online Treasury Information System of
Jharkhand (KUBER)
The online system http://jharkhand.gov.in/treasury.html
integrates the functions of DDO (Bill preparation) Treasury
operations, Bank payments & Receipts and GPF accounting. It
provides digital interface of treasury accounts to AG, CPS data
transfer to NSDL (Fund manager), SMS based communication
& an exhaustive MIS to the Government and the employees.
Secure operations, proper validations and checks on fund
,online advices to the bank, introduction of biometrics security at
the Treasury Officer level and salary bill entries at the DDO level
itself are some of the unique features of the system.
Compulsory capture of GPF/CPF schedules at the source
facilitates the GPF accounting. The MIS provides daily receipts
and expenditure positions up to the subhead level for any
treasury, DDO, demand no. etc. DDOs and subscribers can
view the details of their GPF/CPF contributions on the web
interface directly. The initiative has brought major finance
sectors of the state online under an integrated umbrella. Apart
from transparency, ease of operation and access to information,
state has been able to go for a better fiscal management.
For further details, please contact:
State Informatics Officer
NIC Jammu & Kashmir State Centre
NB-12 Mini Secretariat
Jammu-180001
Phone: 0191-2547720, 2546672
E Mail : [email protected]
Web Site: http://jksu.nic.in
e-GOVERNANCE IN STATES
Online VAT Computerisation
The online VAT software http://jharkhandcomtax.nic.in for
computerization of commercial tax has been a major e-
governance initiative in the state. Apart from computerization
of processes like Registration, Return Filing and Payment,
major e-Services have also been launched. e-Return and e-
Payments with six major nationalized banks have already
been started. e-Payment presently operates through the
banks portal with day-end data updating at the commercial
taxes and treasuries system databases through XML. The
software has improved tax compliance, reduced tax evasion
and has brought many new commercial establishments into
the tax net. The state has been able to reach the target of tax
collection, much ahead in time, because of introduction of e-
payment.
VC Based Justice in Jails
Video conferencing facility has been setup between all the
Central Jail / District Jails and the Civil Courts throughout the
state, for producing the under trials to the courts without
physically moving them. The project has highlighted the number
of Under trials languishing in Jails without being heard by the
court of law, thereby greatly improving human rights situation in
the state. The system has replaced the old practice of
transporting under trials in the courts thereby eliminating
security risk associated and cost reduction in preparation of
other logistics.
Prison Management System (PMS) and Visitor
Management System
PMS application maintains the records of the prisoners and the
various cases registered against them in all 26 jails and sub jails
of the state. It also facilitates in granting remission to the
prisoners maintaining the rules. The software also captures the
details of all the inmates along with the photographs and the
thumb impressions, thus, eliminating any chance of
impersonation. Government has experienced the impact in
terms of reduced cases of impersonation and much better
control over the visitors' movement.
e-Nagrik Sewa
e-Nagrik (http://www.jhr.nic.in/csc) is an application for providing
G2C services from the CSCs (Pragya Kendras at Jharkhand).
The e-Nagrik Sewa software, facilitates submission of
application forms by the citizens for issue of certificates like
Caste, Birth, Death, Residential and Income. The citizen
interface provides for the submission, tracking and monitoring of
applications along with the facility to download forms and
guidelines issued by the government from time to time. The
Government interface provides for updating the status of the
applications submitted and generates the Certificates. The
system helps in creating a central repository of certificates.
Authenticity of the issued certificate can be checked from
anywhere. More than 7 lakh certificates have already been
issued using the system. The citizen is getting the certificates
without facing the hassle of traveling to Circle offices again and
again.
Land Records Computerisation
A Unicode based application software (Vasudha) has been
developed for Land Record Computerization in the State. The
aim of this project is to computerize the land records of the state.
Computerization of land records is an effort to computerize the
khatiyan i.e. base document of land records and Register-2 to
a cutoff date and then record all the future transactions online.
The process captures the data online, making it available to the
people through the web, so that the people can take informed
decisions. The project was initially taken up in East Singhbhum
on pilot basis. In East Singhbhum, all the khatiyans and
Register-2 had been computerized and the Mutation process
has been made online. Success at East Singhbhum has been
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Video Conferencing between Khunti Court & Jail
FOR CITIZEN EMPOWERMENT
a great morale booster and now the software is being replicated
in other districts of the state like Ranchi, Dumka and West
Singhbhum.
Old Age Pension Monitoring System
This is an initiative for the payment of pension at the doorstep of
the old age pensioners in coordination with the banks
implemented in the districts of Dhanbad & Deoghar. The
system is implemented in offline mode in some other districts
like Dumka, Pakur, Godda, Chaibasa, Gumla & Bokaro. The
beneficiaries are getting their pension directly in their accounts.
Government has made arrangements with some of the banks to
appoint Business correspondents to deliver the pension at the
door steps of the pensioners, where ever needed. About 45000
pensioners are being benefitted at the district of Dhanbad only.
The initiative has brought about transparency and an effective
service delivery mechanism for the senior citizens of the state.
It is available at the URL http://jhr.nic.in/pension.
Open Election - Election Support Service
The software provides all the features to support the activities
required to conduct a General Election. The new software has
many improved features and it facilitated the Government to
conduct the Assembly election-2009, Panchayat election-2010
and some Bye Elections, successfully.
Revenue Case Monitoring System ( e-Rajaswa
Nyayalaya)
The application http://jhr.nic.in/casestatus provides an interface
through which general people can know the status of their cases
pending at district revenue officers court such as Deputy
Commissioner, Additional Collector and Land Reforms Deputy
Collector. They can download orders, can view cause list.
Government Revenue Officials can make online entry of day to
day case proceedings. They can upload the orders of their Court.
The system is presently implemented at Ranchi and Bokaro.
6.16.2 ICT Infrastructure
A state-of-the art "Data & Network Centre "(iNOC) has been
established at NIC Ranchi. NICNET has expanded to the
districts in 22 districts. All the districts are connected to State
Network Centre . The data centre is secured through CISCO
PIX redundant Firewalls along with IPS for Intrusion prevention.
It is connected through NICNET at State Headquarters at
Ranchi . It consists of 3 TB Storage Area Network (SAN) with
10 servers . Several citizen centric applications are hosted in the
data centre. Applications like SAMWAD and e-NAGRIKSEWA
are the two most used applications. Apart from districts, high
speed NICNET has been extended to important institutions like
Post offices, passport office , Police offices, High court, District
Court, Department of Statistics, PAO, CGHS, UID, RGI etc over
VPN. NIC has setup VC studio and VC facilities over NICNET,
in the state. On an average, 100 hours of VC sessions are
conducted per month. NIC will be covering institutions like
RIMS, NIT, UCIL, NML & CIMFR under the GBPS Knowledge
Network of the country. The Jharkhand state team has also
developed an application for monitoring of the VPN over broad
band.
6.17 KARNATAKA
The industrially progressive state of Karnataka has experienced
significant growth in ICT in the last decade. Greater emphasis
on development, the vision of the State leadership in adopting
For further details, please contact:
State Informatics Officer
NIC Jharkhand State Centre
2nd Floor, Engineers Hostel Building - II
HEC, Sector 4, Dhurwa
Ranchi - 834 004
Phone : 0651- 2400746
E Mail : [email protected]
http://jhr.nic.in/pension
e-GOVERNANCE IN STATES
different models of project implementation, coupled with new
technologies has resulted in a paradigm shift in the way e-
Governance has penetrated in the state. Better computing and
network infrastructure has had a catalytic effect in taking the
benefits of ICT to every corner of the State.
Bridging the gap between the haves and the have-nots has
been the focus of the Government of Karnataka. The aspiration
is being fulfilled by continuously providing more and better
services to the citizens of Karnataka. The rural citizens are
empowered by taking ICT to their doorsteps thus enabling them
to demand their rights along with providing urban masses with a
better interface for their interactions with the Government. Use
of bio-metrics for authentication, digitally signed documents,
water marked and hologram affixed stationery, integration with
payment gateways, SMS technology in almost all applications
facilitate secured transactions and convenience to citizens.
The Karnataka State Centre of NIC has successfully completed two
decades of ICT support services to the Government of Karnataka
since its inception at Bangalore in 1987. From then on, NIC has
been playing a catalytic role in the promotion of IT amongst
Government Departments, including the 29 District Offices.
6.17.1 IT Support and Services
VATSoft
VATSoft for the commercial taxes department facilitates 3.9
lakh dealers of various commodities to register, make e-
payment, file returns online, download statutory forms, view
their records maintained by the department The stakeholders -
dealers, bankers, VAT officers, audit/enforcement officers,
check post officers, treasury - exchange data electronically. The
officers act on these requests of the dealers enabling quicker
and transparent approvals. The documents / way bills
produced at check posts are verified against the on-line
document / SMS message. It is mandatory for all the dealers to
file the returns electronically.
This project has created tremendous impact. More than 3.5
Lakhs (more than 98 %) dealers of Karnataka are using this
facility. There is improvement in compliance of the submission
of the forms, tax collection reduction in the tax evasion On an
average Rs1000 Crores are received through E-Payment every
month. 7 lakh Way Bill forms are filled up and downloaded (as
part of E-Forms Services) and 1 lakh CST forms are filled up on-
line and downloaded by the dealers VATSoft has been
extended to Goa, Puducherry, Sikkim, Arunachal Pradesh,
Mizoram, Manipur, Nagaland, Tripura, Diu and Daman and
Nagar Haveli.
Rural Digital Services (Nemmadi)
Nemmadi facilitates the rural citizen's interactions with the
Government. Rural Digital Services is a single window system
for delivering 40 G2C services (certificates such as income,
caste, residence & social security pensions, land records
documents) to the citizens from village level kiosks.
Implemented in 2006 , under the PPP model , 800 tele-centres
have been established at the Hobli (Sub Taluk) level and the
Taluk level back office (203) by providing the hardware,
network and operators. Accepting the oral request from the
citizen, giving an acknowledgment, checking the status and
printing of the digitally signed certificate / endorsement on
watermarked stationery affixed with hologram are facilitated at
the village tele-centre while the rest of the activities are
performed at the taluk back office. The software facilitates
queuing of messages when connectivity is not available,
processing of applications on FIFO basis, tracking of the water
marked stationery, enabling issue of certificates across the
counter, using data of ration card to digitally sign the data in bulk
mode to facilitate speedy delivery of services etc.
More than 53 lakh applications have been processed till date in
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http://sugam.kar.nic.in
FOR CITIZEN EMPOWERMENT
addition to 46 lakh Land Record Certificates being delivered.
The SMS service has been integrated with the software so that
the applicants will be able to get the status of the delivery of the
certificates.
Land Records Management System (Bhoomi)
LRMS has been enhanced to enable citizens to obtain digitally
signed land records documents, to integrate survey activities
with land records mutation process, to synchronize survey with
records updation during a transaction, to initiate land
registration by tightly integrating with the Bhoomi system and
then automatically initiating a mutation transaction in Bhoomi
system to update the land records details. The land acquisition
software integrates with Bhoomi by updating the bhoomi
records at different stages in the land acquisition process. Use
of handheld devices for crop updation capturing GPS
coordinates and photographs of crops is being piloted in Mysore
district. Nearly 7 million land records are digitized and
maintained in the central repository at the SDC and more than
1.5 crore land records are issued during the year. The
information of all the stages of mutation process will be alerted
to the farmers through SMS service in English and Kannada.
Another value added service is registration of mobile numbers
against a survey number. An SMS alert is sent to the owner
whenever there is a transaction initiated on that survey number.
e-Initiative in Municipality
Bruhat Bengaluru Mahanagara Palike (BBMP) has introduced
e-initiatives for property tax payment, birth/ death registration,
trade license system and grievances monitoring system.
Property tax software, hosted for the public to calculate the
property tax to be paid based on given parameters and make e-
payment or pay at service centres. Registration of birth or death
at citizen service centres and by the hospitals, has led to a
transparent, efficient and handy system for issue of birth
certificates.
Property owners are very happy in using the tax calculator
which has helped them to arrive at tax to be paid. This site has
about 3.5 lakh hits. The citizens are also happy that computer
generated receipts are given to them at the help centers.
Postal Accounts Current System (PACS)
PACS is a software for reporting, accounting and reconciliation
of government business transactions of all postal units across
the country over the national postal network. Automatic
reconciliation of transactions between postal units with RBI and
agency banks has been achieved by use of electronic
generation of e-Scrolls and PO schedules. The e-data can be
uploaded using software interfaces and reconciliation and
accounting can be done effortlessly. Most of the instruments are
identified and linked automatically and other unlinked items
could be watched / monitored with ease.
Panchtantra
Panchtantra is a tool for automated Gram Panchayat. It enables
the Gram panchayats to maintain data of beneficiaries availing
subsidy, assets and liabilities and also provides citizen services
enablement, GP fund management guided by the double entry
accounting system, property tax system, MIS on the different
schemes and works. Checks and balances as part of the
Inauguration of the e-Governance initiatives in the BBMP

Rural Digital Services (Nemmadi)

e-GOVERNANCE IN STATES
workflow built in some of these systems ensure proper
approvals for different works and clearing of bills. It has been
successfully implemented in all 5628 GPs.
Ration Card Management System (RCMS)
RCMS enables Matching of Ration Cards (RC) data with
various other data - GP Properties, ESCOM RR Masters and
LPG connections - to identify the ineligible Ration Cards and
LPG Connections, for Food and Civil Supplies Department.
Ganakeekrutha Grahakara Seva (GGS)
GGS is an online system for Revenue Billing and Collection of
Bangalore Water Supply and Sewerage Board. It is
operational since April 2003 computerising the activities of the
Cash Counter, Sub-Divisions and head office. On-the-spot
billing using the hand held device enables 6 lakhs customers
to receive the bills in time. The impact of the system is such
that the revenue collection has improved from Rs.180 Cr. To
455 Cr.
Computerisation of Karnataka Appellate Tribunal
CKAT resulted in e-enabling status of around 20,000 cases and
daily cause lists. Around 18,000 Judgments of KAT are hosted
for electronic retrieval. Introduction of computerization in KAT
has enabled the Appellants, Advocates and Citizens to view the
Cause Lists through Internet and this has reduced the paper
work in the Tribunal. Citizens are also able to know their Case
status through the web.
Litigant Information System (LIS)
LIS has automated the different sections of the High Court of
Karnataka, bringing in accuracy and transparency in disposing
of cases. Display boards located at strategic locations in the
High court providing information on cases being heard, enabling
citizens to get the case status by SMS / IVRS / information
kiosks. e-filing of cases are recent initiatives which have been
greatly applauded. Computerised circuit benches at Dharwad
and Gulbarga enable electronic data interchange with High
Court facilitating faster information consolidation. The website
presents information on daily cause lists, case status, certified
copy, scrutiny of objections, notifications, daily orders,
judgements (since 2002) and attracts 7000 hits every day. The
system has reduced the pendency of litigation and provided
transparency in judicial process.
Basket of Applications for Secretariat (Sachivalaya
Vahini)
BAS has been implemented in 40 departments of Karnataka
Secretariat on a LAN with 1500 nodes. It comprises of Letter
monitoring System, File Monitoring System (FMS) , Court
Cases monitoring, Document Management system. A kiosk set
up in the Secretariat enables general public to track the
files/letters. More than 4 lakh files are being tracked through this
system.
Computerisation of Karnataka Information Commission
(KIC)
KIC has been an effective way to disseminate information to the
citizen or the RTI applicant by way of SMS messages at every
stage in the electronic workflow process enabled in the KIC to
process the application.
6.17.2 ICT Infrastructure
The State Data Centre at NIC is equipped with SAN (Storage
Area Network) of six tera byte storage space with dedicated
servers for various applications on heterogeneous Operating
Systems and RDBMS. Routers, Bridges/Hubs, 34Mbps Leased
Lines and Ku-Band VSATS for redundancy in District NIC
Centres, RF network in Bangalore city for Vidhana Soudha,
Secretariat, Education, High Court of Karnataka, Agriculture and
Industry, ISDN nodes and Studio based multi-site Video
Conference systems constitute the communication infrastructure.
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Inauguration of the computerization process at Karnataka Appellate Tribunal.
FOR CITIZEN EMPOWERMENT
District Centres are connected with 34Mbps / 2 Mbps Leased
Line with the iNOC Centre in Bangalore to meet the email,
Internet and Videoconferencing requirements of the District
Administration, Zilla Panchayat and district level Departments.
VC studios of Zilla Panchayats utilizes the NIC network. STM1
is provided to extend links to various departments in the District.
National Postal Network has been commissioned as a closed
user group of NICNET and over 90 postal locations have since
been connected in Karnataka. Highly available network
connecting up to the districts and 24X7 hosting facilities in the
NIC Data Centre have greatly helped the user to embark on
massive delivery of services on-line.
6.18 KERALA
Keralam, the land of kera or coconut, is a never-ending array of
coconut palms...sun blanched beacheskettuvallams over
enchanting backwaters...magical monsoon showerssilent
valleys vibrant with flora and faunamisty mountains of the
Western Ghatsfragrance of spicesevenings reverberating
with the rhythm of a thousand art forms...fairs and festivals...
NIC Kerala State Centre , one of the total solution providers of
Government of Kerala, is actively involved in most of the IT
enabled applications and has changed the mindset of the
working community in the Government to make use of the latest
state of the art technology in their day to day activities to provide
better services to the citizens of Kerala. NIC 's presence in
Kerala include the state centre at Vellayambalam, Trivandrum
and district centres at the respective districts headquarters.
6.18.1 IT Support and Services
Scholarship Management System
The system (http://dcescholarship.kerala.gov.in) facilitates
registration, selection and disbursement of various scholarships
instituted by Government of Kerala and Central government.
The key information of the application is bar-coded and printed
on the web-registration printout, which is used for tracing the
applications and verifications. All the eighteen scholarships
disbursed by the directorate of collegiate education are made
on-line. Students can apply on-line and all the processing up to
the final transfer of funds to the students are done through the
system.
Examination Management System
The EMS is a comprehensive package for candidate
registration, processing and dissemination of results of SSLC,
Higher Secondary, Vocational Higher Secondary, TTC, A-Level
(SSLC Equivalency), examinations conducted by the respective
Boards of Government of Kerala. The system captures the
candidates' data and marks. Parallel tabulation and data entry
permits publishing of the result in the shortest possible time.
hsCAPnic
hsCAPnic is a 'Single Window System' which facilitates
submitting single application for admission to any school. By
using the system, plus-one admission service was given to
about 4.5 lakh applicants in the academic year 2010-2011.
There were about 45 lakh options for about 2.25 lakh seats in
the 1,200 Higher Secondary Schools with 46 Course
Combinations.
Service and Payroll Administrative Repository for Kerala
(SPARK)
SPARK is a G2E web based Personnel Administration and
accounts software covering 5.25 lakhs employees. Permanent
Employee Number (PEN) for all employees is allotted through
http://hscap.kerala.gov.in
For further details, please contact:
State Informatics Officer
NIC Karnataka State Centre
6th & 7th Floor, Mini Tower
Visveshwaraya Building
Dr. B. R. Ambedkar Veedhi
Bangalore - 560 001
Phone : 080 - 22863790
E Mail : [email protected]
Web Site : http://www.kar.nic.in
e-GOVERNANCE IN STATES
the system. The system addresses all requirements in HR,
salary, Income Tax, generating Identity Cards and
Establishment Accounts matters.
Targeted Efficient Transparent Rationing and Allocation
Public Distribution System (TETRAPDS)
TETRAPDS is a comprehensive package for automating the
activities of the Taluk Supply Offices, District Supply Offices and
Commissioner ate of Civil Supplies. The Department has
created a database of around 70 lakhs ration cardholders and 3
Crore family members whose details can be accessed online.
Applications for ration cards and related services are made on-
line and around 2500 applications are received from citizens
through Akshaya centers everyday.
Foodgrains Movement through SMS
It is a unique project to inform to the citizen about the food grains
movement from FCI godown to the wholesale dealers and from
there to the Authorized Ration Dealers. All those who are
registering in the system will get an alert on the commodity, the
quantity lifted and the vehicle registration number.
e-District
Palakkad and Kannur are the two districts selected for the pilot
implementation of the e-District project in Kerala. 23 services
pertaining to Revenue Certificates have been implemented and
the application is available at https://edistrict.kerala.gov.in A
total of 2,33,886 e-applications have been processed so far and
1,90,777 digitally signed certificates issued using the system.
The services are available through more than 340 Akshaya
Centres (CSC), relieving people of the need to go to various
offices to get their work done. The status of applications is
updated on line and citizen is alerted through SMS. 380 village
offices and respective taluk offices are enabled to process the
e-applications.
Friends Reengineered and Enterprise Enabled Software
(FREES)
FREES is a "single window scheme" where citizens have the
opportunity to pay all the taxes and other dues to Government.
Major Services offered through FREES are Electricity bill, Water
bill, Land Phone bill, Mobile bill and wireless bills, 134 Services
of Motor Vehicles Department (Fees and Tax payment),
Property Tax collection for Corporation, Building Tax for
Revenue Department, 35 services for Civil Supplies
Department, 77 services of Electrical Inspectorate and more
than 50000 services of University. The FREES package is
tailored to use in both FRIENDS and Akshaya centers
(Common Service Centers) and offers "any center-any
payment" using a single interface.
District Collectorate Suite (DC*Suite)
DC*Suite is an integrated suite of applications for the District
Collectorate. From a Tapal / Dak to the File and up to the
disposal of the File, the entire flow is handled through the
system. DC*Suite has been implemented in 13 out of 14
districts in Kerala. This has also been implemented in the state
of Goa for which NIC Kerala has extended all assistance
Taluk*Suite, an extension of DC Suite is an application for
modernization and computerization of Taluk/Village All
approved documents are prepared with bar code and
timestamps which can be verified at any point of time. Counter,
KIOSK, Web, SMS and WAP based Citizen Services are
provided. The project is implemented in Palakkad district using
LAPP.
Treasury Information System (TIS) and Treasury
Information Management System (TRIM)
TIS and TRIM are web-based systems designed and developed
as a centralized repository of treasury transactions and related
data to provide G2G and G2C services. Payment and receipt
transactions taking place in all the treasuries are brought to the
Data Centre at the Directorate of Treasuries through the TIS on
a daily basis through a dial-up network. Apart from maintaining
individual transactions, the TRIM system holds treasury-wise,
date-wise, head-of-account-wise summary details for effective
and fast information delivery. e-Government and citizen
services are provided through the treasury portal
http://treasury.kerala.gov.in.
Citizens are benefited by receiving passbook details of savings
bank, fixed-deposit, pensioners' accounts etc. The finance
department of the state government can get current cash flow
details of the treasuries on a day-to-day basis and from AG after
two months. This enables the government to take faster and
better decisions. Direct and complex queries on expenditure
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and receipts are available for any combination of 9-tier Head of
Account and period. Progressive expenditure is calculated
against budget estimate and the permissible amount set by the
Finance Department.
Effective Management of LOC Issuance (EMLI)
EMLI is a web application (http://sics.kerala.gov.in/emli)
developed for Finance Department for automating the Issuance
of Letter of Credit (LOC) based on the bills submitted online by
the work executing departments. 230 Division offices coming
under departments like PWD, Forest etc., are using this
application In the current financial year. More than 20,000 bills
have been processed and the LOC for Rs. 925 Crores have
been issued using the system.
SEVANA
SEVANA is a portal (http://sevana.gov.in) where registered
users can contribute information that they wish to share with
others. Anybody who owns any public utility firm or offers any
service can register their details in the site. Hospitals, hotels,
supermarkets, etc or service such as advocates, doctors, and
tree climbers can register. Registration is totally free and can be
done from any of the AKSHAYA centers.
Dr. SMS Project
It is a health information portal (http://drsms.kerala.gov.in) for the
information delivery of health facility spread over Kerala. An SMS
with requested facility/specialty sent to the specified number will
receive the details of nearest centers with the requirement. The
facility centers are identified based on the PIN Code specified by
the requester. Information includes Emergencies, Diagnostics
Procedures, Laboratory service, the details of Doctors working in
respective specialties, Blood Donor details.
RR Online
RR Online is a G2G e-service from District Revenue
Administration for online submission of Form24 to all
Requisition departments coming under RR Act. It is linked to
DC*suite through an online tapal module which will take RR
data to DC*suite. The service started in Malappuram District
and is being offered through 65 bank branches.
Early Warning System (EWS)
Community based Early Warning System is a G2C service
developed on LAMP. EWS is a part of disaster management
system for district administration and it will provide disaster
based authentic information to the target audience through
EWS alerts or group SMS. The system is initially planned to
cover all sea going fisherman in the costal districts of Kerala.
Information and Data Exchange Advanced System
(IDEAS)
IDEAS is a web based application developed in LAMP to track
the status of Petition/ Tapal/ File at the core with many add on
features. System supports G2E & G2C services -Meeting
Management, Knowledge Management, Dash board, Reminder
Service, Notice Board, Messaging, Search Facility, Immediate
attention, Transfer details, visitors pass, security checkups and
Officer Alerts. It is successfully implemented in all the
departments of Govt. Secretariat.
Assurance Implementation Desk (AID)
NIC has developed a software application called Assurance
Implementation Desk (AID) for the efficient distribution, follow-
up and monitoring of assurances made in the State Legislative
Assembly. The purpose of the automated solution is to ensure
the effective and timely implementation of the assurances given
by the concerned Minister in the floor of the Legislative
Assembly and thereby enhance the overall efficiency of the
system.
Centralized Allotment Process for Lateral Entry
Admission (LCAPnic)
LCAPnic is a web based application developed for conducting
http://sevana.gov.in
e-GOVERNANCE IN STATES
online counselling for the allotment of seats for Lateral Entry
Admission to B. Tech courses in Kerala. The software is
developed by taking care of all the existing rules of Communal
reservations and Special Reservations. The Directorate of
Technical Education is using this application from the 2008
onwards. The eligible candidates can apply for admission to
any Government /Aided /Government Self Financing, Private
Self Financing Engineering Colleges (Govt. seats) in Kerala by
giving option through the Website http://dtekerala.gov.in.
Allotment is done by option processing and result is published
on the website.
CAPnic
This software is for Commissionerate of Entrance Examinations
(CEE) to conduct the counselling for the allotment of seats for
the Professional Courses in Kerala. This solution is used for
conducting the counseling for Medical, Engineering, B.Pharm,
and Architecture courses and allotment of seats. The important
steps are Data Capturing from the OMR sheets using scanners,
Validations & valuation of the OMR Data, Rank List preparation
& Rank List publishing, On-line Options site publishing
(http://cee.kerala.gov.in), Allotment process, Allotment results
publishing, Site for payment of fee, Site for colleges etc.
SAND
SAND is web based project initiated by district administration
towards ensuring good governance in resource conservation,
management and sharing. This was the first attempt through
ICT from the Government of Kerala side to control the River
bank erosion and Sand Mafia. The System Aims to eliminate
influence of middlemen and provide river sand to the actual
beneficiary at a reasonable price. The system also restricts the
movement of river sand mining. The project was initiated in
Thrissur district and replicated to Palakkad, Idukki, Kozhikode
and Kasserkode.
6.18.2 ICT Infrastructure and Web Services
Network Operations Centre (NOC) & Data Centre, with 24 x 7
operation support, has been established at NIC Kerala State
Centre for strengthening the network and services to user
departments. The National Network Backbone has been
enhanced to 2.5 GBPS as a part of the National Knowledge
Network. 2 MBPS leased line network has been established in
Kerala which includes 14 NIC District Centres, High Court,
NITC, Lakshadweep, 116 Post Offices, 4 Passport Offices, BOI,
DGFT, PAO, PQS, VSSC (node of NKN) etc.
NIC Kerala is providing web site development and hosting
services to various Government Departments / District
administration on both Linux and WINDOWS platforms. 35
websites on Linux and 20 on windows platform are hosted
at NIC Kerala Data Center. Services also include
Registration of domains, uploading facility on
http://tenders.gov.in portal, state specific contents of
National portal of India, Publication of 23 results of various
boards and universities.
6.19 LAKSHADWEEP
The Union Territory of Lakshadweep is a group of 36 coral
islands and islets of which eleven are inhabited. These Islands
lie scattered randomly in the Arabian Sea, about 220 to 420
Kms off the Malabar Coast; geographically isolated each island
behaves almost like a country by itself.
Lack of adequate transport facilities and deficiencies in
communication in these islands pose a major problem for the
masses. It takes around eight days during normal season and
fifteen days during monsoon to go to the headquarters island
of Kavaratti and avail of important services and return to one's
native island. To virtually integrate these far-flung islands, NIC
Lakshadweep has implemented several e-governance
projects with focus on delivering services virtually anywhere,
as also to usher in transparency, accountability and efficiency
in the extension of public services. Information and
communication technology has helped digitally integrate the
geographically dispersed islands in respect of several
important needs of life.
129
For further details, please contact:
State Informatics Officer
NIC Kerala State Centre
CDAC Building, Keltron House
Vellayambalam
Thiruvananthapuram- 695033
Phone : 0471-2726328
E Mail : [email protected]
FOR CITIZEN EMPOWERMENT
6.19.1 IT Support and Services
Lakport - Web based Ship Ticket Reservation System
Being scattered in the Arabian Sea, the main mode of transport
for the common man in the islands is ship service. Shipping is
truly the lifeline of people of Lakshadweep. All the thirteen port
offices of the Administration have been interconnected,
extending NICNET's VSAT based communication network.
This network has enabled Web-based ship ticket passenger
reservation and cargo booking systems. The ship schedules,
ship ticket availability, status of ship tickets are now available
through internet providing transparency and easy access.
Tickets for any ship from "anywhere to anywhere" can be
booked through the authorized booking counters at Kochi,
Kozhikode or in any of the islands. SMS services for alerts,
availability of seats, ship schedule, ticket status and cancellation
of tickets are integrated. Online electronic display boards are
installed in all the ticket counters providing maximum
transparency in ship ticketing. This system has revolutionized
the style of living of the islanders as they are able to plan their
journeys in advance.
Integrated e-Governance Solution to Electricity
Department
This project is a total e-governance solution designed for the
Department of Electricity, providing for "a digitally integrated
department" where all the services to the consumers,
employees and business are available online from anywhere.
All the offices of the department in the islands and mainland are
interconnected through NICNET-VSAT facilities. Web-enabled
work flow systems have been developed for all the public
activities of the department, namely electricity consumer
management, energy billing, complaints management,
materials management, human resource management etc.
Since every household in every island is electrified, this project
has created a lot of impact. The dispersed offices of the
department in the islands and mainland are 'Virtually' integrated.
The Electricity Consumer Services are available at the doorstep
of the people. The process of providing service connection has
become transparent and structured and is free from human
manipulations. Centralized management of all the Consumer
Services, Complaint Management, Materials management,
Human resource management and centralized accounting &
monitoring is possible. There is no need to physically send the
reports/documents etc. to Kavaratti from outlying island. The
time taken for submitting and processing the application is
minimized. Monitoring of the availability and movement of
materials is possible from anywhere, anytime
Online Medical Inventory (Ever Alert)
'Ever-Alert' is an online application system designed, developed
and implemented for the Department of Medical and Health
Services to facilitate the process of indent, procurement and
monitoring of availability of medicines in the Hospitals,
Community Health Centres and Primary Health Centres across
all the islands. All the hospitals and other Health Centres are
provided with the dedicated internet connection through VSAT.
While considering the health sector, the basic requirements of
medicines and keeping the stock position of vital medicines are
very important tasks to be carried out to provide health care to
the ordinary citizens of Lakshadweep. Lakshadweep is the
only State/UT in India, where no private hospitals and clinics are
available. The entire population of Lakshadweep solely

Integrated e-Governance Solution to Electricity Department

http://lakport.nic.in
e-GOVERNANCE IN STATES
depends on the services offered by the government owned
hospitals/Medical institutions.
Total Digitalization of Employment Services
This project aims at safeguarding objectivity and
transparency in providing employment and in facilitating
dynamic utilization of human resource and bringing
employment exchange services to the very doorsteps of the
people of Lakshadweep. Employment Exchanges all over the
country, we know, are infamous for their long and chaotic
queues of desperate job seekers. Timely and systemic online
registration from any part of India or abroad, maintenance of
seniority and online sponsoring of names to employers/
government departments has been achieved which goes a
long way in bringing trust between government agencies and
the unemployed persons and the numerous job seekers.
Dispersed islands have virtually been integrated and eight
'Virtual Employment Exchanges' have started functioning with
the existing manpower and infrastructure. Physical travel by
the user to Kavaratti for registration, renewal and for adding
qualifications etc, are now not required resulting in savings of
money and time. Details about candidates are updated
instantly into the live register. Candidates get better
opportunity to check their latest status, verify their details of
registrations, etc, sitting at home. Centralized management of
the employment services and centralized accounting &
monitoring removes ad-hocism.
e-Permit - Online Permit System
UT of Lakshadweep is a restricted area. A valid entry permit is
required to the Lakshadweep Islands. The permits are issued
from the Administration officer, Kochi. The Permit Management
System accepts applications for entry permits and issues the
permit. The accepted applications are given a registration
number and the status of permit applications can be viewed
through internet. The application details along with the
photograph of the applicant are digitized and stored, Further
processing of the application is done at various levels and
permit is issued after due checking by the authorities. The
verifying authorities, The Deputy Collectors/Sub Divisional
Offices in various islands get advance information on the
permits issued. The permits are stored electronically in a central
database and the electronic version of the permit (e-permit) can
be generated at any time from any where.
6.20 MADHYA PRADESH
Madhya Pradesh State Centre (MPSC), of NIC, Madhya
Pradesh - "The Cyber Gateway of the State" was setup at
Bhopal, in the year 1988, to play a catalytic role in promoting
informatics culture and to provide ICT services to government
departments/organization, besides architecting & implementing
various e-Governance initiatives with the best possible
technology support for achieving targeted goal of delivering
efficient citizen services to the common public in the State. To
succeed in this endeavor, NIC implemented State-wide network
of District Centers and sub-offices. Currently, NIC District
Centers are operational at all the 50 Districts. NIC has also
created special Centers at various important locations, i.e.,
State Secretariat (Mantralaya), State Legislative Assembly
(Vidhan Sabha), High Court & it's two Benches, Commissioner
Land Records, Customs and Passport Office.
In order to achieve automation of Government processes &
functions, appropriate backbone ICT infrastructure has been
established in the State, which includes, 100Mbps to 2.5Gbps
redundant Internet Backbone, 2Mbps to 34Mbps Leased Line
131

e-permit - Online Permit System

For further details, please contact:
State Informatics Officer
NIC Lakshadweep UT Centre
Secretariat
UT of Lakshadweep
Kavaratti - 682555
Phone: 04896 -262413
E-Mail : [email protected]
FOR CITIZEN EMPOWERMENT
connectivity to Districts, High Definition Multipoint Video
Conferencing facility in all the Districts, OFC-based connectivity
between Mantralaya, Vidhan Sabha, Satpura & Vindhyachal
Bhawans, Gigabit-based Local Area Network (LAN) at
Mantralaya, Geomatics Infrastructure, etc. supported by a team
of highly qualified IT professionals.
6.20.1 IT Support and Services
Computerisation of Mantralaya
Madhya Pradesh has 50 Districts, 313 Development Blocks,
about 22,000 Panchayats and 55,393 Villages. Mantralaya
(Secretariat), located at Bhopal covers 52 Departments
where all the significant decisions regarding the state are
taken and implemented. It is one of the important political and
administrative centers of the state. Madhya Pradesh State
Centre has established its sub center at Mantralaya
(Secretariat) to fulfill its computerization needs LAN is
established & development of number of ICT applications is
taken up to meet the functional needs of the Departments.
The ICT projects implemented include computerization of the
O/o. Hon'ble CM and CS, Departmental Monitoring System,
File Movement Monitoring System, Vidhan Sabha Question
Reply Management System, Chief Minister Monitoring
Programme (Performance Management System). Internet
facility is available in all the chambers of the Officers. It is also
available in all the 172 sections. The video conferencing
facility is being regularly used by the Hon'ble Chief Minister,
Chief Secretary, Departmental Secretaries etc for reviewing
the progress of implementation of the projects.
Samadhan Online (Public Grievances Redressal)
Samadhan Online Programme is conducted on First
Wednesday of every month. A web site is designed, developed
and hosted by NIC through which about 20 to 25 applications,
selected carefully and confidentially, are sent to the concerned
officials for submission of report. The report is submitted online
by the Officials to the Office of Hon'ble Chief Minister. These
reports are reviewed by the Hon'ble Chief Minister along with
the complainant at 4 PM on that day and the concerned officials
through the Video-conferencing facility. All the Department and
District Officials are asked to remain in the Office for
clarifications, if any. All the Districts are participating in this
programme through the Video-conferencing facility set up by
NIC whereas the Departmental Secretaries participate from
Video Conferencing Hall set up at Mantralaya.
As the officials are not sure about the application and the nature
of it being taken up, they are always on toes. They constantly
review the progress of implementation of the welfare schemes
besides paying attention to each of the Grievances. This has
resulted in the increase in the disposal of cases as well as
improvement in its quality. It has also helped in effective
implementation of various welfare schemes.
State Education Portal
School Education sector is the largest sector in terms of
beneficiaries, geographical reach, engagement of human
resources and establishments in Madhya Pradesh. The portal
Samadhan Online (Public Grievances Redressal)

Computerisation of Mantralaya
e-GOVERNANCE IN STATES
http://educationportal.mp.gov.in leverages ICT for enhancing
the performance of School Education Sector & facilitating a
proactive, accountable and transparent governance to meet the
goals of Sarva Shiksha Abhiyaan (SSA), requirements of Right
of Children to Free and Compulsory Education Act, 2009
(popularly known as RTE Act) and spirit of RTI Act, 2005 to
facilitate social audit. The portal and its applications influences
more than 80% of the families and population of the state whose
children are undergoing education in state and covers every
village/habitat located in the remotest corner. This portal has
helped the government in taking appropriate decisions and
improving the overall education scenario in the state.
e-Scholarship Portal
This is an online, work flow-based system for streamlining
and automation of process related to sanction and disbursal
of various scholarships http://scholarshipportal.mp.nic.in. It is
a common platform for beneficiaries and stakeholders for all
scholarship and related schemes and services being provided
by various departments of Government. It ensures that the
deserving candidates receive scholarship within time and
without leakages. It provides a comprehensive MIS for the
Government to facilitate the monitoring of Scholarship
distribution and analysis of funds required to meet the
demand of scholarship from various districts. It also facilitates
Social Audit by dissemination of the details of the
college/school wise beneficiaries' and their detailed profile
including Caste, Family income, and sanctioned scholarship
amount etc. on the portal.
Rural Road Connectivity to Habitations (i-GeoApproach)
Its a enterprise web-based (http://gismp.nic.in/iGeoApproach)
G2G solution on SOA architecture. This application serves all
the 50 districts of the state covering around 55,000 villages and
all the roads from National Highways to village roads along with
other related spatial features (railway, forest, water bodies etc.).
Services/ activities covered under this project are
Conversion of road maps of entire state of M.P. into digital
form & their seamless mosaic.
Integration of other layers (village locations, railway, major
water bodies, forest) with road data.
Integration of attribute data (Census, Core Network (CN-I),
PMGSY road progress (PR-I) data etc.).
Distance computation, zoom/ pan on the screen.
Generalized Query-based map/report outputs
E-mail Service facility to send maps/reports.
Display of profiles (road/villages).
Updation of attribute data & printing of reports/ thematic
maps from remote locations at PIUs.
Security of data as per Map Restriction policy of GoI.
133
http://educationportal.mp.gov.in
http://scholarshipportal.mp.nic.in
FOR CITIZEN EMPOWERMENT
This system is an effective tool for planning rural road
connectivity to habitations, it helps in better management of
facilities and offers scientific approach to rural roads planning/
maintenance.
BHU - ABHILEKH Land Records Information System
Bhu-Abhilekh is an ISO Certified G2C and G2G application
software product for the Office of the Commissioner, Land
Records and Settlement, Department of Revenue to deliver
excellent grass root governance within the domain of Land
Management. It is implemented at tehsil level all over the
state with various features viz., Printouts of ROR/B-1, data
availability report, data backup and restoration facility, User
Rights, Audit Trail, Panch-Sala Khasra, Mutation, Data
freezing after agriculture year-end etc. It supports biometric
authentication, Patwari-Halkawise rights to data entry
operator for data entry/ modification, District/Tehsil/ RI
/Halka/ Village and year wise backup facility, faster crop
modification based on selection of crop & group of khasras.
Collection of tax and arrears for a village and group of
khasras with same Bank Challan and facility to print Khasra/
Khatauni of diverted land and individual liability are some
important features.
Web-enabled Questions Monitoring System for Vidhan
Sabha (e-Prashna)
e-Prashna is an online Monitoring System for Questions asked
by the MLAs in the Vidhan Sabha. Questions are usually of two
types i.e. Starred and Unstarred. There are certain business
rules for admissibility of these questions. When a question is
submitted by MLA, it is registered and an acknowledgement is
printed and given to MLA. Limitation rules as applicable are
incorporated into the system for accepting or rejecting the
question. If a question is rejected through limitation process then
it is marked as "Vyapgat" and detailed entry is disallowed by the
system, else it is open for detailed entry. After detailed entry, an
"Order Copy" is printed and sent to Vidhan Sabha officers for
approval and corrections. Questions are dispatched online to the
concerned departments for a particular house date. All these
communications are recorded by the system and note sheets of
communications are sent to MLA. After entertaining the
department request for change, the questions are re-dispatched.
Departments submit the reply online. The automation process
has helped in speeding up of the entire process and made the
monitoring easy. It has helped in huge reduction of usage of

Web-enabled Questions Monitoring System for Vidhan Sabha (e-Prashna)

http://gismp.nic.in/iGeoApproach

BHU - ABHILEKH Land Records Information System

e-GOVERNANCE IN STATES
stationery. With the availability of digital records the archiving,
storing, searching etc has become very easy.
GeoForest
GeoForest, is a decision-support system based on Service
Oriented Architecture (SOA) & developed using J2EE front-end
which has access via intranet/internet
(http://gismp.nic.in/GeoForest) for authorized users. Enterprise
GeoDatabase covers entire forest area of M.P. The spatial
layers include Forest Ranges, Compartments with their legal
status (RF/PF), classification of forest, forest type, site quality
etc. Working circles, felling series & coupes pertaining to a
working plan are also part of Spatial GeoDatabase. This
system facilitates forest management towards stock mapping,
processing & analysis of forest resource, review & monitoring of
working plan, identification of potential forest planning and
management areas & measures to be taken.
6.20.2 ICT Infrastructure and Web Services
Presently, State Internet Data Centre IDC is equipped with
more than 80 state-of-the-art Servers and 25 TB SAN Storage,
besides LTO-3 & LTO-4 Backup Library. The IDC services are
made operational to the users 24x7 with more than 99.99%
uptime, appropriate backup and satisfactory operation
support. Web Hosting Services covers the maintenance of
over 585 websites through Madhya Pradesh Portal
(http://www.mp.gov.in) to facilitate a greater access to all
interested netizens for promoting G2G/G2B/G2C/G2E
interaction. Email facility has been provided to more than
15000 users in the state covering Central Govt./ State
Government and PSUs. About 70 VC studios have been setup
in the State and around 70 VC sessions per month are being
conducted which accounts to highest VC usage by any state
in the country.
6.21 MAHARASHTRA
NIC Maharashtra State Centre, Mumbai is assisting
Government of Maharashtra in major e-governance and office
automation projects by using latest state of art computer
software and hardware technology.
6.21.1 IT Support and Services
Lokayukt Automation System (LAS)
LAS is a workflow application for the Office of Lokayukta
and Upa-Lokayukta, Government of Maharashtra. It
enables registration of complaints regarding allegations
and grievances and helps the Lokayukta office in
monitoring & redressal process. It also facilitates inward
of letters/ references related to the complaints and
general letters.
135
SANStorage
http://gismp.nic.in/GeoForest
For further details, please contact:
State Informatics Officer
NIC Madhya Pradesh State Centre
C Wing, Basement, Vindhyanchal Bhawan
Bhopal -462004
Phone : 0755-2551447
E Mail : [email protected]
Web Site : http://www.mp.nic.in
FOR CITIZEN EMPOWERMENT
Food and Civil Supplies Information System
(MAHAFOOD)
MAHAFOOD (http://mahafood.mumbai.nic.in) is a web-based
application which automates the various stages of movement of
food grains. The data entered at different locations are
summarized and consolidated to provide an E-governance
solution for effective decision making and monitoring the
progress of monthly allotment, lifting, off take and distribution of
essential commodities under various schemes.
Status Information Management System (SIMNIC)
SIMNIC (http://mahasim.nic.in) is a web based application
which acts as a single window for online data collection in
dynamically created formats from remote field offices of
government departments. It is available in 10 Indian languages.
Indian Administrative Service Personnel Information
System (IASPIS)
IASPIS is a web-based application which automates the
various matters related to service book of IAS officers. It is
used for generation of executive and civil list and to provide
instant and up-to-date information regarding service matters to
all members of service.
Land Records Information System (LRIS)
LRIS Computerisation of Land Records, is implemented in all
tehsils of Maharashtra. LMIS is used for taking mutations and
distribution of 7/12 extracts to Khatedars and Property Card
Information System is used for taking mutation distribution of
Property Cards through the City Survey Offices and Taluka
Inspector of Land Records.
Employment Guarantee Scheme (MAHEGS)
MAHEGS http://maha-shettale.gov.in is an application system
to computerize the progress of works under farm pond
development as part of Employment Guarantee Scheme of
Government of Maharashtra, which is launched with a view
to provide employment to all unskilled job seekers in the rural
area.
Certificate Issuing and Monitoring System (CIMS)
CIMS is developed for issuing various certificates like SC,
ST, Senior citizen etc. issued by the Mumbai City District
Collectorate Office. It includes enquiry and search
facilities.
Court Cases Automation System (CCAS) and Adjourned
Cases Enquiry System (ACES)
CCAS and ACES (http://www.matmumbai.nic.in) are
developed for the Office of Chief Presenting Officer,
Maharashtra Administrative Tribunal, Mumbai. These
systems facilitates query on status of pending cases. by
giving any Case no., hearing date, applicant name and
department name.

Indian Administrative Service Personnel Information System (IASPIS)

http://mahafood.mumbai.nic.in
http://mahasim.nic.in
e-GOVERNANCE IN STATES
Government Receipt Accounting System (GRAS)
Government Receipt Accounting System (GRAS) has been
implemented for Finance Department to facilitate on line
payments of all taxes for state govt. This scheme facilitates
anytime, anywhere payment through net banking and an instant
on-line payment receipt is generated once the transaction is
complete. The system provides for the e-receipt accounting
process, from accepting e-payment till submission of the receipt
account to AG. The system also provides for the confirmation of
services given by the departments to end users.To make the
system secured various features such as digital signatures; SSL
and URL integration with banks are incorporated. The system
has also been tested by STQC for functionality, security,
penetration and performance.
Eight banks Bank of India (BOI), Bank of Baroda (BOB), Indian
Overseas Bank (IOB), Industrial Development Bank of India
(IDBI), Punjab National Bank (PNB) ,State Bank of India (SBI),
State Bank of Hyderabad (SBH), Union Bank of India(UBI)
have being integrated with GRAS. Regional Transport
Department started accepting new vehicle registration fees
using this system. Dealers could log into this system and
prepare the challan required for registering the vehicle. The
GRAS system has being integrated with VAHAN software of
RTO offices.
ARTHWAHINI
ARTHWAHINI is an Integrated Financial Management System
for the Finance Department. It provides for the interoperability
between the multiple stakeholders like the Accountant General,
Central Government, Budget Section, Directorate of Accounts
and Treasuries, Departments, Treasury Officer, Drawing and
disbursing officer, Virtual Treasury cell, Banks, Pensioner.
Fiscal MIS for varying parameters and monitoring tool for
processes are some of the other features.
6.21.2 ICT Infrastructure and Web Services
A Secured Computer & Communication Network and Data
Centre for e-Governance having storage capacity of 10
Terabyte, provides Website hosting, Internet and Email
services to Mantralaya and District LAN users. It also provides
Dialup facility to departments. National Knowledge network
PoP at Mumbai and its connectivity to IIT Mumbai, BARC and
TIFR has been set up. Executive VC systems network
implemented for Chief Secretary office, Director General of
Police, Chief Post Master General and 35 districts of
Maharashtra. ICT support was provided during visit of US
President and Videoconference between Mumbai & Kanpura
Panchayat in Ajmer District, Rajasthan
137

ARTHWAHINI
http://www.matmumbai.nic.in
http://gras.mahakosh.gov.in
FOR CITIZEN EMPOWERMENT
Web services for hosting of website in Govt. data centers at
Delhi and Mumbai is provided to more than 100 departments.
Maharashtra Publicity directorate, Nuclear Power Corporation
and Maharashtra Police website are the prominent online
applications running on the NICNET.
6.22 MANIPUR
Manipur, literally meaning "A jeweled land" nestles deep within
a lush green corner of North East India. Surrounded by blue hills
with an oval shaped valley at the centre, rich in art and tradition
and surcharged with nature's pristine glory, Manipur lies on a
melting pot of culture.
NIC was established in the year 1988 in Manipur with the
opening of its State Centre at Imphal. In the year 1990, it opened
its district offices, 8 in number at that time. Its 9th district centre
i.e. Imphal East District was opened in the year 2000. NIC is
widely known for its prompt services in the field of IT. It has been
rendering its services as IT consultant, software developer,
infrastructure provider and project implementer. The strength of
NIC lies in its qualified professionals all over the districts.
6.22.1 IT Support and Services
Monitoring of Non Lapsable Central Pool of Resources
(NLCPR) & Special Plan Assistance (SPA)
This project was launched to facilitate proper monitoring of
Planned Schemes of Manipur, improve data exchange between
various department and enable tracking of projects to
understand the reasons of delay. Special Plan Assistance
(SPA) , Non-lapsable Central Pool of Resources (NLCPR),
North Eastern Council (NEC) and Border Area Development
Programme (BADP) are the main plan schemes undertaken by
Government of Manipur for building major infrastructure to
improve socio-economic conditions. Among this, SPA alone
contributes major share of the schemes followed by NLCPR
.NLCPR has been put in operation since September, 2010 and
SPA will be made operational by September, 2011.
The project has resulted in 24x7 access to Retained projects
list, DPR Status (Approval/Revision), Project Approval/Sanction
from DoNER by concerned Departments. Easy tracking of funds
sanctioned from DoNER to FD (GOM) and fund release from
Finance Department , Govt. of Manipur. It has enabled timely
submission of UC/QPR to Line Departments, easy access to
Fund Receipt/Release by Line Department, increased reporting
functions. It is being used by 13 Departments.
Pay Roll Computerisation
The Education Department, Government of Manipur, is one of the
largest civil department having 12239 employees deployed in 1697
offices under 232 DDOs as on 31st Jan 2008. As a part of monthly
routine work, the DDOs are preparing the respective entitled pay
bills. The traditional system cannot has a number of loopholes.
The objective was to develop a system for preparing salary bills
and other entitlements for all the employees using a centralized
database system. It links details of employees with CPIS
database (such as basic, pay scale, Grade, DDO, Head of
account etc.) and improves the system of pay & allowance
distribution to the employees
The system has enabled proper recording of salary components
along with employees' information. Less time is taken for salary
preparation and there is increased transparency in accounting.
50 DDOs are using the system.

A Report prepared by Payroll Software

For further details, please contact:
State Informatics Officer
NIC Maharashtra State Centre
11th Floor, New Administrative Building
Mantralaya Madam Cama Road
Mumbai-400032.
Phone : 022-22046934
E Mail : [email protected]
Website: http://maharashtra.nic.in
e-GOVERNANCE IN STATES
VAT Computerisation in Manipur
VATSoft is online application software to increase tax collection
and improve the tax administration of the Department of Taxes,
Govt. of Manipur. Using this software, dealers can perform
various activities online through the portal by selecting a
branch/Zone office. These are e-Registration ,e-Payment, e-
Returns, e-Query, e-Refunds, e-Grievances and downloading
statutory forms
The Department is able to access the VATSoft MIS to
generate number of MIS reports related to dealers/tax. The
officials can also access various modules like Audit
Processing, Check Post Management etc. VAtSoft has had a
tremendous impact It has facilitated easy and transparent
process for payment of taxes, filing of returns and refunds in
the form of e-filing and e-payment, online status tracking of
registration, transfers, re-registration, collections and refunds,
better proximity of dealers and the department's services
through introduction of web, simplified internal processes and
online transactions, less paperwork and improved efficiency,
simplified process of vehicle checking and monitoring at all
check posts, modernization of all check-posts and real time
connectivity and information availability to the department
anytime anywhere.
6.23 MEGHALAYA
NIC Meghalaya was first established in 1988 in the basement of
the Addl. Secretariat building and since that time it has left no
stone unturned in rendering various ICT services to the State
and Central Government offices located in Meghalaya. In the
year 2003, NIC Meghalaya has shifted to its own building in the
Secretariat Hill which also houses the IT Department of the
State Government for synergizing the activities for the
development of IT in the state. NIC also has its presence in all
district headquarters, Block headquarters and some Civil Sub-
Divisions. These centres are manned by qualified IT
professionals and are well connected with state capital and rest
of the world through high speed VSATs and lease line.
6.23.1 IT Support and Services
e-Services
e-Services available are issue of Caste Certificate , Tribe
Certificate, PRC, OBC Certificate, Domicile Certificate,
Permission to Hold special events, Sr. Citizen Certificate,
addition deletion, modification, transposition in the Electoral
Roll, e-Payment of Trade Taxes. e-Waybill (Taxation Dept). e-
Registration, application for job vacancy in Meghalaya Public
Service Commission
Computerisation of Treasuries (Treasury NET)
Treasury NET is a web-enabled application that takes care of all
the activities and transactions in the District treasury, designed
on a 3-tier architecture with PHP on the client-end and DB2 in
the back-end. It has been designed on a role based workflow
concept where the data flows from the lower level (Counter) to
139

e-Registration Module of VATSoft

For further details, please contact:
State Informatics Officer
NIC Manipur State Centre
Room No. 79, Ministers Block
Ground Floor, New Secretariat
Imphal-795001
Phone : 0385 -2461206
E Mail : [email protected]

e-Services
FOR CITIZEN EMPOWERMENT
a higher level(Treasury Officer). TreasuryNET has been
implemented in all District Treasuries and Sub-Treasuries.
Integrated Financial Management System (IFMS)
IFMS is an information system that tracks financial
transactions and summarizes financial information of the
State Government of Meghalaya. It is a web based
application which hosts the financial Information of various
government departments facilitating effective financial
administration and financial management. The application is
also designed to display various financial reports which are
related to Drawing & Disbursing Officers (DDOs), Heads of
Department (HODs), Administrative departments and
Finance department.
Personal Leave Attendance Salary Management
Application
PLASMA has been designed to create an employee database
of all the government employees of Meghalaya for the
preparation of the monthly salaries of the various departments.
It is compliant with the recommendations of the Thirteenth
Finance Commission.
Pension Automated System
Through this system, the monthly pension payment is centrally
processed at the Central Pension Cell for the Pensioners of all
Treasuries/sub treasuries and the Payment order or scroll is
sent to SBI Shillong where the amount is credited directly to the
accounts of the pensioners using the core banking facilities.
Payment by ECS (Electronic Clearance System) has been
successfully implemented for those pensioners who draw their
pension from the Bank of Baroda - Shillong, Upper Shillong and
Mawdiangdiang Branch.
Budget Information System
BIS is a client-server application developed and implemented in
the Finance Department to generate and print the Annual
Budget Documents of the State Government. All documents
related to preparation of the state budget have been
computerized. The budget reports are available in the portal of
the State Government
Computerisation of Meghalaya Public Service
Commission
The application caters to the need of Pre and Post Examination
processes of the Meghalaya Public Service Commission and
includes activities like processing of Application Forms,
assigning unique Application Code to applicants, retrieval of
eligible candidates from the database, issuing of intimation
http://shillong.nic.in
Computerisation of Treasuries (Treasury NET)
Integrated Financial Management System (IFMS)
e-GOVERNANCE IN STATES
letters, admit cards etc.
VAT Computerisation
This has been implemented since April 2005. It is a web-based
system wherein centralized database architecture has been
adopted. A number of online citizen centric services are
available such as Online Payment of Taxes (e-Payment) ,
Online Request for Way-bills (e-Waybills) , Filing of Online
Returns (e-Returns) , Online Dealer Search, etc.
Energy Billing System (EBS)
EBS is a state of the art web application that provides energy
billing solutions to MeECL. The EBS is designed over a two tier
based Client Server model and it automates the whole process
of the revenue collection in which some of the many concerns
include: Power Connection & Consumer Management , Billing &
Collection, Power Management (Generation & Consumption),
Audit Reports. It has been implemented in three Revenue Sub-
Divisions across the state.
Hospital Management System (e-Hospitals)
e-Hospitals is a solution to manage patients, and provides
health information to the patients, doctors, nurses, para-
medical personnel, professionals, administrators, etc. The
various modules in this application are OPD Registration,
IPD Registration, Cabin Management, OT Module,
Radiology Module, Birth and Death Certificate, Ward
Management, Medical Record Management, Laboratory &
Clinical activities, Central Cash Counter, MS Module,
Rooster Duty Module, Blood Bank Hospital Management
System has been customised and implemented in Ganesh
Das Hospital, Shillong. Steps have been taken up to
implement the application in other Civil Hospitals across the
state.
Plan Scheme Monitoring System
This is a web based application designed and developed for the
purpose of monitoring of various plan schemes executed by
various government departments. It monitors the status,
physical and financial progress of various schemes execute by
Govt. departments. Department user will log onto the system
and regularly submit their reports online, this enables the
system to generate sector wise, department wise, plan wise
consolidated reports.
Computerisation of Shillong Municipal Board (SMB)
Some of the major functions of Shillong Municipality Board have
been automated as per details given below:
Birth and Death Registration
The application forms are accepted, verified and entered by
Birth and Death section Birth Certificates, Death Certificates,
Yearly / monthly reports, receipts etc. are generated and printed
online.
Property Assessment and Tax on Property
The software encompasses maintenance of property
records, computation of property taxes under the stipulated
heads (viz. House, Sanitation, Water, Lighting) generation
of property bills, generation of demand notices, yearly
demand register etc. Moreover, the software also automates
apportionment and mutation of holdings. Collection of taxes
and generation of receipts is also done through the
software.
Complaint Monitoring System
The system accepts all types of complaints where
acknowledgement and complaint number is issued for future
querying. The complaint is then forwarded to concerned
department for compliance. Head of the Department can view
the complaint and monitor its status. The software has the
provision to provide Interactive Voice Recognition System
interface.
141
http://mpsc.nic.in/mpsc
FOR CITIZEN EMPOWERMENT
Computerisation of Election Department
A number of applications have been developed and
implemented for the State Election department such as Photo
roll Application, Integration Application, MERIMS , Delimitation
of Assembly Constituencies etc. Extensive technical support
is being provided to the State Election department in
conducting Election in the State for Parliamentary, Legislative
Assembly and District Councils Election. The applications
comprise Randomization of Polling Personnel, Randomization
of EVMs, Uploading the Round-wise Election Result in the
internet.
MBOSE Results on the NET
The results of various examinations conducted by the
Meghalaya Board of School Education (MBOSE) are
published on the internet for the benefit of the
students/citizens residing in the rural areas of the State. The
web-site is http://megresults.nic.in used to publish the
results. The results included the Result Abstract, Merit List of
the top ten candidates (General List and Tribal list), List of all
the candidates securing highest marks in each subjects and
the division wise detailed results. A search engine was
developed where the students can get the details of their
result by typing in their registration no.SMS facility is also
available.
e-Court Project
NIC Meghalaya is providing extensive ICT support and services
to the District court Shillong and High Court Shillong Bench in
the implementation of the e-Court project. A computer centre
has been set up in the premises and all court rooms have been
provided with a computer to record the proceedings. LAN has
been installed and commissioned in the office of the District &
Session Judge/ High Court. The Court Information System (CIS)
has been implemented. Court cases are entered in the CIS
system and case proceedings are updated from time to time.
The departmental website for the office of the District Judge has
been launched & the Judgments and Cause list of various court
rooms are published on the internet regularly
(http://districtjudgeshillong.gov.in). Video Conference facility
has been commissioned in the High Court thus enabling the
Judges/Officers to participate in any VC meeting with other High
Courts across the country.
CM Engagement Management System
Engagement management system is being used for managing
the daily engagements of Chief Minister. The dealing Asst at
CM office enters the daily engagements based on which
reports are generated and sent to CM and other officers.
CM Special Development Fund Monitoring System
It has been developed with an objective to monitor the schemes
sanctioned by the CM's office for various developmental
programmes for a particular financial year. This system
captures the data and current status of the schemes at the
Secretariat level, Department of Urban Affairs Level, Directorate
Level and Executive Engineer Level. It also keeps track of the
amount of money remaining in the fund. The data available will
enable the CM and other authorized user to see the current
status and details of the schemes under this fund for a particular
financial year.
6.23.2 ICT Infrastructure
The communication infrastructure consists of a 45 Mbps Leased
Line from BSNL and PGCIL between NIC Meghalaya and INOC
Centre at Guwahati. A 2 Mbps Leased Line connects Shillong
with all NIC District HQs. SCPC (DAMA) from BSNL is available
for Data, Voice and Video-conferencing at all District HQs., CM
Office, NIC State Centre etc. and VSATs are installed at seven
District HQ and Sub-Divisional HQ.
A full-fledged state-of-the-art Data centre operates on 24x7
online mode. The capacity of the Storage Area Network (SAN)
is 4 Tera Bytes. It includes the SecureNet Servers, Pix firewall,
Anti-virus, NAT Servers, etc.National Knwledge Network has
been commssioned and connectivity to ICAR, Umiam and North
Eastern Hills University (NEHU) have been established. STM1
were installed in all NIC districts hqrs. Secretariat Horse Shoe
Building, Taxation Building, PHED, DGP's Office and NIC are
interconnected via Optical Fibre Cable. 80 office buildings in
and around the city are connected by Wireless/ Radio
Frequency links. A wireless LAN of 100 Nodes capacity has
been installed in the Yojana Bhavans. Taxation Department,
Agriculture Department, Commissioner of Transport, Animal
Husbandry & Veterinary Dept., Directorate of Educational
Research & Training, ITI, General Post Office, NEC and Census
Operation has been connected using 2 mbps lease line. About
e-GOVERNANCE IN STATES
2000 nodes have been connected to the LAN with e-mail and
internet connectivity. Approximately 400 email accounts under
NICNET domain have been created for government officials
and departments. Video Conferencing facilities has been set up
and commissioned at NIC State Centre, Yojana Bhawan, High
Court Bench, NEC Secretariat and all District Hqrs..EVCS
System has also been set up and implemented in the Office
chamber of the Chief Secretary.
6.24 MIZORAM
Perching on the high hills of North Eastern corner, Mizoram is a
storehouse of natural beauty with its endless variety of
landscape, hilly terrains, meandering streams deep gorges, rich
wealth of flora and fauna. Flanked by Bangladesh on the west
and Myanmar on the east and south, Mizoram occupies an
importance strategic position having a long international
boundary of 722 Kms.
The NIC state centre of Mizoram is housed in the Civil
Secretariat and connects all Secretariat buildings and Raj
Bhawan using Optic Fiber Cables, 6 DC offices, Chief Ministers
Office, Post offices and High Court using 2 mbps leased line
and 76 departments by Radio Frequency(RF). Various
departments in the district are having Wimax connectivity.
6.24.1 IT Support and Services
ZORAM Land Computerisation
Serchhip District was selected as a Pilot Project for Land
Records Computerization. Bhumi software is developed by
NIC, West Bengal. However, after thorough discussion and
system study it was found not to be feasible for Mizoram. As
such the software was freshly developed under the guidance
of NIC, West Bengal. Training for the line department was
conducted by NIC, Serchhip District Unit. The Pilot project
was inaugurated on 25/05/2007 at Office of the Deputy
Commissioner, Serchhip. At present the software captures
the workflow of the system. The system has resulted in
maintaining transparency at all levels of work flow. There is
enhancement in efficiency resulting in expeditious disposal
of pending applications.
e-KIOSK
During the preparation of the Mizoram Assembly Election 2008,
it was observed that the Election staff was kept preoccupied by
voters enquiring about their EPIC details. As such the Election
Officer proposed the used of KIOSK machine to help reduce
workload of their staff. Serchhip District is the only one in
Mizoram to have a KIOSK for citizens where voters can obtain
latest information about the EPIC details as well as location of
polling booths.
Criminal Investigation Department - Records Information
Management System (CID - RMS)
The Criminal Investigation Department - Special Branch (CID -
SB) unit of Mizoram Police has been actively involved in
operation against insurgent, arms smuggling, drugs trafficking
etc, in and outside the State and the close monitoring of different
political parties, NGOs, Student Organizations etc. The main
purpose of the software is to keep track of the activities of the
various organizations and generate various reports as required
by the Unit.
Transport Operation (MISTO)
The main purpose of this application is to keep data related to
transport information. This application specifies requirements
for the Intranet Based Web Enabled Software Package for
Transport Department (Operations). The work value of each
143
For further details, please contact:
State Informatics Officer
NIC Meghalaya State Centre
Secretariate Hill
Shillong-793001
Phone : 0364 - 2225501
E Mail : [email protected]

Transport Operation (MISTO)

FOR CITIZEN EMPOWERMENT
mechanic and the expenditure or parts repaired of each vehicle
can be calculated automatically and reports can be generated
.Inventory control software maintains a database that can be
updated just after the vehicle parts are supplied to the workshop
so that the current stock status can be viewed. This MIS
package provides role based login access to the system so that
only relevant and authenticated information is available.
Inner Line Pass/Permit (ILP)
The offline version of ILP, which captures data and issues
computer generated pass is used in the ILP branch Aizawl at
the DC Office.
Fund Management System (FMS)
FMS is a web-based application which is used by DC Office for
their management of funds including the following operations
viz. entering of data for funds received , approval of fund from
concerned authority, allotment of funds in various departments,
monitoring of fund expenditure.
Commercial Taxes- Mission Mode Programme (CT -
MMP)
The Department of Commercial tax plays a role in the
mobilization of the resources of the State Government of
Mizoram, In order to meet the increasing requirements of funds
through taxation and efficiency of VAT administration the
Government introduced CT-MMP and Vat-Soft. This has
provided service to dealers for online registration, e-waybill, e-
return, e-payment and has improved the administration of the
Taxation Department.
New Land Use Policy Project (NLUP)
NLUP is an integrated & comprehensive planning and
implementation of New Land Use Policy to translate into action
the vision of the Government to make "New Mizoram", through
Transformation Development Model This is a G2G project
supporting the district administration of Saiha district.
Birth and Death Registration System
This system facilitates speedier retrieval of Records. Being a
Web based system, the respective office can see all the
information about the registered births and deaths in District.
The system is expandable as new sites can be added. It is
more efficient than the previous manual record keeping.
General Provident Fund Monitoring System
GPF Account is created for all employees under Govt. of
Mizoram. Using this system, credit, debit, withdrawal etc. can be
entered, monitored, updated at any time and interest calculation
can be done for selected months DLI can also be calculated
and issued using this system. Annual Report for an individual /
Department wise can be generated. This system is also used for
issuing annual statement .
6.25 NAGALAND
Nagaland is a vibrant hill state Located in the extreme North
Eastern End of India, bounded by Myanmar in the East; Assam
in the West; Arunachal Pradesh and a part of Assam in the
North with Manipur in the south. It offers rich incomparable
traditional and cultural heritage.
The Government of Nagaland envisions implementing e-
governance in the State with a view to enhance transparency,
efficiency and provide quality & prompt services to its citizens.
National Informatics Centre (NIC) was entrusted to chalk out
an Action Plan detailing the existing status, proposed
activities, roles and responsibilities, and implementation
methodology.
For further details, please contact:
State Informatics Officer
NIC Mizoram State Centre
Civil Secretariat, Floor C
Room No 721, Treasury Square
Aizawl -796001
Phone : 0389 - 232 4712
E Mail : [email protected]

New Land Use Policy Project (NLUP)

e-GOVERNANCE IN STATES
6.25.1 IT Support and Services
Inner Line Computerisation Programme
Any person who is not a local inhabitant and desiring to cross
the Inner Line into Nagaland is required to have Inner Line
Permit (ILP). ILP Cells were established by the government of
Nagaland at all the Deputy Commissioner's Offices and
Nagaland House located in different parts of the country. A
Monitoring Cell was set up in the office of the Commissioner,
Kohima where each ILP Cell submit reports pertaining to issue
of ILPs and action taken against defaulters on a fortnightly
basis. NIC Kohima developed ILP Management System which
has been implemented at the eight districts and at Nagaland
House, Kolkata. State administration can effectively monitor
ILPs issued, renewed, defaulted etc. Revenue earned from ILP
registration and renewal has grown manifold. State authorities
can get various kinds of reports in required format.
Weather Information System (WIS)
The climate of Nagaland varies at short distance which is mainly
due to the terrain features. The department of Soil & Water
Conservation is responsible for maintaining and collecting the
daily weather report from its meteorological stations in different
parts of the state at varying altitude. Presently 14 2nd Class
Meteorological Stations are fully functioning including 1 under
the Indian Meteorological Department, with its headquarters at
Pune. Based on the requirement of the department, a web
based application - Weather Information System was designed,
developed by the state centre. The data is fed by the
department from 14 Meteorological Stations in different parts of
the state which can be accessed at http://wisngl.nic.in/genwis/
This application collects daily weather data such as rainfall,
temperature, relative humidity, wind speed and direction,
barometric pressures, etc. and provides this data to user
agencies. Climatic data is a major parameter for soil
classification in soil survey, selection of crops and plants
species best suited to climatic conditions.
Employment Exchange Computerisation
It is a G2C and G2G application providing services pertaining to
the vacancies of the government departments and business
organization. Employers can search the availability of qualified
and suitable candidate(s) from the database. The job seekers
can register their name on-line and search the availability of
vacancies in various government departments and other
organisations. The application is functioning at the Regional
Employment Exchange, Kohima and District Employment
Exchange, Dimapur.
Tele Education
Tele Education facilities were set up at all the Govt. Higher
Secondary Schools having Science Stream including Kohima
Science College and three private schools in Dimapur.
Village Profile
It is a web based searchable comprehensive database on
village profile available to the citizens through the URL
http://nagaland.nic.in.
Rural Development
Software was developed for monitoring the progress of centrally
sponsored schemes. It was implemented for MGNREGA (52
Blocks) and BRGF (5 Districts) project. Block Backwardness
Index for Planning Department required for planning process is
also monitored.
Election Support
NIC Nagaland has been actively involved in giving support to
the election process for the Lok Sabha as well as the Legislative
Assembly.
The randomization software of Polling Officials is successfully
implemented. Technical support for Online Election Trends and
results for all the districts were provided during the elections.
State electoral roll database has been hosted and Photo
Electoral Roll management Systems (ERMS) is in progress.
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Election Support
FOR CITIZEN EMPOWERMENT
6.25.2 ICT Infrastructure
NIC Kohima State Unit, located at the Secretariat Building, has
been connected to NICNET with 45 Mbps Leased Line.
Secretariat LAN with structured OFC backbone supports 350
Nodes extending up to the main secretariat building. It also has
a RF connectivity covering 40 State Government Directorates
using Speed LAN Modems. At the District level, 2 MBPS Lease
Line connects seven districts while the remaining four districts
namely, Mon, Kiphire, Peren and Longleng are connected by
DVB VSAT. 34 MBPS Lease Line for Dimapur, Phek,
Tuensang, Mokokchung and Wokha connectivity are under
progress. Wimax connectivity is available at five districts -
Kohima, Dimapur, Mokokchung, Wokha and Phek.
The Executive Video Conferencing System (EVCS) at Chief
Secretary Office and DGP Office provides effective audio-visual
communication. The fourteen Video Conferencing studios in the
state connect all the 11 District Headquarters Nagaland House
New Delhi, Chief Minister's Residential office and Chief
Information Commission Office, Kohima. The Multi
Conferencing Unit (MCU) installed at State Centre provides
smooth and seamless connectivity especially during monthly
review of various schemes over VC setup.NIC Data Centre at
Kohima is equipped with 3TB SAN system with three nos. of
Blade Server enclosures having 13 Blade Servers, and 11 Rack
servers.
6.26 ODISHA
"ODISHA" comes from the Sanskrit "ODRA DESHA" or "ODRA
VISHAY". The Odisha state, which was once a land of Kings
and Kingdoms, now boasts of being rich source of natural
resources. Its people, temple architecture, classical dance,
religions, fairs and festivals, unique handlooms and handicrafts,
green woodlands, rock caves, charming blue hills have always
attracted historians, tourists and travellers from all over the
world. Its rich history, revolutionary freedom movement,
fascinatingly sculptured temples and monuments, tribal life
characterized by dance, music, rituals, hunting, gaiety and wild
ways have become important topics of research for great
historians and scholars. NIC, Odisha State Centre, has been
playing a catalytic role in promoting IT culture for effective
governance at the State and District levels.
6.26.1 IT Support and Services
Odisha Health Workforce Information System (OHWIS)
OHWIS is a web enabled system to monitor and manage the
Human Resource of the Health Department through an
integrated application to achieve optimum utilization of the
resources for health. The system facilitates processes entry of
Doctor Information, updation of detailed profile information,
Transfer/ Cancellations, archival of retired doctor's information,
generation of various reports for a comprehensive view of the
doctors placed in the districts.
Teachers Provident Fund Accounting System
It is for the Office of the Controller of Accounts and mainly deals
with preparation of Ledger Cards and Account Slips for all the
employees under the State Govt. Aided Educational Institutions.
The system has been provided with different modules for
various operations like data entry for monthly Treasury
Schedules along with Challans and Vouchers, Entry of Opening
Balance, Compilation of Treasury Schedules along with
Challans and Vouchers, Check List for Treasury Schedules
along with Challans and Vouchers, Broadsheet generation, etc.
Supplementary Budget Information System
This system has been implemented to compile and process the
supplementary budget estimates of the state. This system takes
Demand Schedules comprising amount demanded,
adjustments and surrenders from different demands, savings
within the grant and reasons for additional demand as inputs
and generates detail supplementary budget reports and mover
list as outputs.
Letter of Credit Monitoring System
This system has been implemented to establish the control on
issue and utilization of letter of credit and to closely monitor the
For further details, please contact:
State Informatics Officer
NIC Nagaland State Centre
3rd Floor, Central Block
New Secretariat Complex
Kohima-797004
Phone: 0370 -2270022
E Mail : [email protected]
e-GOVERNANCE IN STATES
scheme wise and plan wise LC position and to make the
accounting easier. This system prepares reports showing the
Budget Provision, LC Due, Cut in LC, Supplementary effects on
LC, DGS & D Deductions, Improvement over previous year, Net
entitlement and LC position as on date. It also automatically
generates the LC authorization forms and department wise
monthly statements. This system has been extended to
accommodate the DDOs(DRDAs) wise LC distribution.
Standardisation of District Portal with Web CMS
Presently most of the Districts are having websites, which are
yet to be built on a uniform structure to address the real citizen
centric requirements. So a standardized district portal
framework across the country is put in place, which is citizen
centric, disseminates information about district and sub-district
level. It acts as a single window platform for all categories of
information satisfying G2C, G2B, G2E and G2G services. The
standardization of district portal initiative is based on the content
architecture of the National Portal of India (india.gov.in), a
mission mode project under the National e-Governance Plan
(NeGP).
Centralized Grievance Redress and Monitoring System e-
ABHIJOGA
e-ABHIJOGA (www.cmgcorissa.gov.in) is a Grievance
Redressal Portal in the Grievance Cell of Hon'ble CM. It
primarily aims at submission of grievances by the aggrieved
citizens from anywhere and anytime (24x7) basis for
communication with the nodal Public Grievance officers
resulting in the speedy redress of their grievances. e-Abhijoga
facilitates Online lodging of grievances by citizens to the
CMO/Departments which can be linked to their official Web site.
The system generates unique registration number upon the
online submission of grievances.
Online Payment through Payment Gateway
This software https://ws.ori.nic.in/epayment offers devotees the
opportunity to serve the LORD by contributing generously
towards expenses for the RAJ-BHOGA (KOTHA-BHOGA) and
at the same time creating a permanent and adequate financial
base for Shri Jagannath Temple at Puri.
Automation of Dr. Abhin Chandra Homeopathic Medical
College & Hospital
The application software includes two modules, one for the
hospital and the other for the College. The Hospital module
includes Patient Registration, OPD/Prescription, Lab Test,
Medicine Stock/Dispensing, IPD, User Fee and College
module manages Admission, Accounts, Gen. Store,
Library.
Chief Minister's Relief Fund (e-CMRF)
It is meant to distribute relief measures to the distressed. It was
created in the year 1954 to provide immediate relief to the
people of Odisha affected by the major natural calamities like
flood, drought, fire accident etc, and it also provides the financial
147

Dashboard view of e-CMRF system

http://ordistricts.nic.in
FOR CITIZEN EMPOWERMENT
assistance to the needy individuals for their treatment of major
diseases. This fund depends upon budgetary allocation
provided by the Government of Odisha and Voluntary donation
received from the general people and several organizations
related to social responsibility.
Scheme Monitoring System for ST & SC Development
Department (Tribal Soft)
The purpose of this project is to computerize & monitor
various schemes being implemented by the ST & SC
Development, Minorities & Backward Classes Welfare
Department.
Energy Soft
Energy Soft has been developed for the Department of Energy,
Govt. of Odisha to automate the issuance of Licenses to
Contractors, Workmen, Supervisors, etc.; monitor the collection
of Electricity Duty; status of rural electrification of villages /
habitats selected under Biju Gram Jyoti Yojana (BGJY);
monitor status of equipments / requests received for testing at
STL office & generating test reports and maintain databases of
designated consumers, Energy Managers / Auditors,
Designated Buildings, Energy Intensive Industries, Energy Audit
Firms, etc.
e-Municipality
e-Municipality is having ten web enabled modules comprising
Citizen Centric Grievance Redressal Monitoring System, Kalyan
Mandap Reservation System, Marriage Registration, Birth
Registration, Death Registration, Holding Tax Monitoring
System, License Monitoring System, Old age Pension,
Employee Provident Fund Monitoring System, Urban BPL are
pluggable to Citizen Service Centres through the use of SOA
and XML Web Services.
Performance Appraisal Report (PAR) Maintenance &
Monitoring System
The objective of this system is to keep record of all information
relating to Performance Appraisal Report (PAR) of State
Govternment Officers and staffs in their respective departments
and of All India Services Officers working in the State and
monitor the tracking of PARs at all stages in order to avoid a
delay in submission or any un-toward mishaps and timely
preparation of the assessment sheet for the purpose of
DPC/Time Bound advancement scale.
MIS on MPR under ICDS Scheme
The main features of this project are to develop database to
accommodate information for different ICDS activities from
monthly progress report of different ICDS projects of Odisha
and to generate different query based modules, reports for
better analysis. This consists of data entry forms, Query
Generation and Report Generation features.
Tehsil Land Records Application (Bhulekh)
Bhulekh includes Mutation Module has been developed by
NIC, Odisha State Unit. The different modules of Bhulekh
are (i) ROR/Certified Copy module, (ii) Mutation, (iii) Query
(iv) Reports. The ROR module includes issue of ROR
Certified Copy, Plot Index and Chumbak Khatiyan. The
mutation module includes mutation data entry and updation
and Record Correction along with detailed history report.
Query module includes generalized and specific query.
Reports cover issue of various miscellaneous certificates.
Water Billing Payment System
The water tariff billing and payment system is being developed
for the six major towns of Odisha. Besides generation and
print facility of monthly bills, the system also handles user
payments, tariff policy, consumer information and
adjustments. Work flow concept is used to segregate the
process sub tasks, defines roles and responsibilities for each
employee, and allows for effective segregation of data through

Tribal Soft
e-GOVERNANCE IN STATES
uniform location codes, jurisdiction and organizational
hierarchy.
6.27 PUDUCHERRY
Away from the hustle and bustle of big city, Puducherry is a
quiet little town on the southern coast. The unmistakable French
connection, the tree lined boulevards, the quaint colonial
heritage buildings, the spiritual scene, the endless stretches of
unspoilt virgin beaches, backwater, a surprising choice of
restaurants serving a melange of cuisines, provide a heady mix
that draw travellers from near and far.
The Union Territory of Puducherry comprises of four coastal
regions viz.- Puducherry, Karaikal, Mahe and Yanam.
Puducherry and Karaikal are situated on the East Coasts in
Tamil Nadu, Yanam in Andhra Pradesh and Mahe on the West
Coast in Kerala. The NIC Puducherry State Unit comprises of
four regional centres located at these coastal regions. It has
been offering a large number of IT support services to the
government departments.
6.27.1 IT and Support Services
Puducherry VAT Processing System
VAT Soft is an online, user-friendly system developed to cater
to the back office workflow needs and to the online
service delivery. This application, developed by NIC
Karnataka has been customized to suit the local requirements.
It has been incorporated with numerous business rules
defined in the Puducherry VAT Act and Rules. It has the
functionalities for Returns Processing, e-Payment of Sales
Tax, Registration Processing, Statutory Forms, Statutory
Forms Cancellation, Statutory Forms Submission,
Acknowledgement, MIS reports, Audit Selection
Assignment Processing, Inspection Processing, Penalty
Collection, etc.
VAT Soft system has helped in improving the tax
administration and tax collection activities of the Department.
Automation of the VAT related activities has reduced the
mechanical and clerical work for preparation of various reports
and registers, generation of reports and notices to defaulters,
missing payments, short payments and monitoring the tax
collection, etc. VAT Soft has 150 Department Users and more
than 10,000 dealers.
ICT for Civil Supplies
The Ration cards of Puducherry UT are digitized and the issue
of PDS commodities are monitored through web enabled
system. All the ration cards are available on net. The ration
card data is handed over to a System Integrator for verifying
and capturing biometric and photo data for the issue of smart
cards. ,36,000 cards including member details are
available online. The complete PDS chain comprising
allocation, distribution and consumption are updated in an
online system.
Finance Portal of Govt. of Puducherry
The Finance outlay and expenditure are monitored online
with the help of this portal. By linking treasuries with
Budget and Planning, sectoral/scheme/department wise
outlay versus expenditure are seen online. Also, Letter On
Credit (LOC) projects like PWD and Port are updating the
data directly in the portal. As the portal is online, the
Government can ascertain the performance of expenditures
at any instant. The reports are presented in plan review
149
For further details, please contact:
State Informatics Officer
NIC Odisha State Centre
Unit IV, Sachivalaya Marg
Bhubaneshwar-751001
Phone : 0674-2508438
E Mail: [email protected]
http://gst.puducherry.gov.in
FOR CITIZEN EMPOWERMENT
meetings. Around 100 Graphs, 25 reports are generated from
the system.
Modernisation of Prisons
The Roster Management system for randomizing the locations
for Warders is generated from the system. A visitor
management system is also developed to capture the
visitors information with photograph. A web enabled Prisoner's
Monitoring system to capture the details of inmates is also
implemented. A VC setup is created to connect the courts and
the prisons to avoid the movements of prisoners for producing
to remand extension. The Prisoner details are made available in
the digitized form. The visitors are monitored through a system.
Birth & Death Information System (BDIS)
BDIS software help the local bodies to register the births and
deaths in the respective commune panchayats /municipalities.
The certificates are issued across the counter. The MIS related
reports are generated through the system. The users are
Puducherry Municipality and 5 Commune Panchayats.
Property/House Tax Assessment and Collection Details
Monitoring System
This system is a web enabled online system for computing the
property assessment and disseminating the property
assessment particulars, demand details and tax payment
particulars to the public. Also, the department can see the
demand, collection and balance till date for a Municipality /
Commune panchayat is automated for a drilldown analysis up
to an individual assessment. The computerized receipt of
payment is issued to the public. It has reduced the manual
preparation and compilation time drastically and brought the
transparency in the demand generation and tax collection
process.
Web Based Old Age Pension Payment
This is a web enabled online system for maintaining the
payment particulars of Old Age/Widow and Destitute Pension
for Women and Child Department. It facilitates the online
information about the pensioners detail, payment details and
other stoppage details to the pensioners. It has reduced the
manual entry time drastically and brought in transparency in the
pension payment process.
Online Centralized Pay Roll System
It is a role based Pay roll Accounting System for 600 DDOs.
It facilitates the online Payroll process, pay bills, schedules
preparation for bill clerks of a department. Aquittance and Pay
slips are prepared by Cashiers taking outside recoveries into
account. It also has functionalities for DA Arrear Processing,
Bonus Processing, IT Calculation and related reports etc.
Individual employee can see their personal, GPF and pay
particulars through net. It supports Electronic Clearance System
(ECS) for payment of individual salary It has reduced the pay
bill processing time drastically and brought transparency in the
payroll process 600 + DDOs are using the system from Pondy,
Karaikal , Mahe and Yanam.
Assembly Elections
It is a web enabled online system for collecting the employee
details from all government departments, Randomization
Process of polling personnel allocation as well as EVM, and
completed the Prepoll activities. It is also collecting Polling
particulars booth wise from all RO offices to integrate the data
for consolidation of Poll percentage in each constituency. The
system helps in the collection and dissemination of time wise
votes polled, booth wise votes polled, constituency wise and
region wise voting turn out. Also, during counting of votes, the
ROs are provided with system to feed the booth wise votes
secured by each candidate. On consolidation, the result is
disseminated round wise, constituency wise and party wise
positions. Through this system, people were able to get the

Finance Portal of Govt. of Puducherry

e-GOVERNANCE IN STATES
round wise lead positions, party wise tally and results including
the outlying regions Karaikal, Mahe and Yanam..
Rajiv Gandhi Social Security Scheme (RGSS)
A computerized system for automating this national scheme
which provides all the necessary queries and reports on
the financial assistance to Below Poverty Line family members
in the event of their natural and unnatural death, partial or
permanent disability due to accident. All the MIS related reports
and acknowledgment slips are generated through the system.
Centralized Admission of HSC Course in Education
Department (CENTAC)
A centralized admission process of Higher Secondary Course
based on the marks obtained in 10th Std. in Government
Higher Secondary Schools, Puducherry. The allotment of
students in each School is as per the allocation and availability
of seats and also as per the students merit in each category and
Special Categories There are around 32 different courses in 37
schools. Through this software counseling was done for around
5000 students in about 2 weeks time.
Comprehensive Recruitment Software for Govt. of
Puducherry
Software developed for pre and post examination processes.
Using the software with minimum modifications required to each
recruitment process based on the selection criteria. A web site
has been designed to publish the results to bring transparency
in the examination process.
Integrated Property Registration Information System e-
Pathiram
e-Pathiram is a state of the art complete workflow automated
system covering the entire registration process at the Sub
Registrar offices. The system provides transparent valuation
with respect to property registered which results in accurate
calculation of stamp duty and registration fees to be paid to the
Government. The system also has inbuilt photo capturing and
finger print capturing of the executants and claimants. The
registered documents are scanned and archived using a
scanning and archival system. A website is also available for
getting the GLR values. The system has eliminated the
complete manual process of writing of index registers and
maintenance of copies of the documents registered in volumes.
Once the document is regularized by allotting a document
registration number, the details are immediately available for
Encumbrance search.
6.28 PUNJAB
Established in 1988, Punjab State Centre of National
Informatics Centre (NIC-Punjab) has been instrumental in
bringing ICT culture in Punjab government. With a focus on
building IT interfaces to facilitate citizen-friendly and transparent
government, NIC has made significant contributions in
improving service delivery in a number of departments including
Revenue, District administration, Rural Development, Finance,
Agriculture, Employment, Elections, Social Welfare, Food &
Civil Supplies, Courts etc.
eProcurement, Technical Education, Counseling and
SUWIDHA are our latest initiatives which have revolutionized
the way government provides services to its customers. Service
counters have been established across the state at district and
sub-district level promising and providing committed service
delivery. NIC Punjab has also embraced Mobile technology to
reach the masses.
6.28.1 IT Support and Services
Web Based Counseling
Web Based Counseling for Punjab State Technical Education
Board and Punjab Technical University: First of its kind in the
state of Punjab, Web-based online Off-Campus Counseling for
PSBTE has been implemented for the admissions in all the
Diploma courses in Engineering, Lateral Entry (LEET) to
Engineering and Pharmacy streams in about 100 institutes
across the state and Chandigarh (UT). It has also been
implemented for admissions to all the B. Tech/B. Pharmacy
Degree courses in more than 80 colleges all over the state of 4
151
For further details, please contact:
State Informatics Officer
NIC Puducherry UT Centre
4th Floor, Chief Secretariat
Puducherry - 605 001
Tel. : 0413 - 2336675
E Mail : [email protected]
FOR CITIZEN EMPOWERMENT
Universities viz. (Punjab Technical University, Guru Nanak Dev
University, Punjabi University, Punjab Agriculture University)
under Punjab Technical University (PTU). Implementation of
web-based counseling has provided transparency in
admissions and seat allotment process. It has minimized travel
burden and also inconvenience on part of the students and
parents. The system has helped the students in making better
choices of streams conveniently and has provided fair chance of
allotment to eligible candidates.
Single User-friendly Window Disposal Help-Line for
Applicants (SUWIDHA)
SUWIDHA is built to provide the convenience to the citizen by
capturing the input at a single point, defining a specified delivery
date depending upon the type of service, accepting cash at the
counter itself and delivering district administration services to
the citizens from the same counters. It ensures timely delivery
without any need to interact with the concerned branch.
SUWIDHA has been implemented in all the districts of Punjab.
Online status of the applications submitted on SUWIDHA
Counters in the districts is available on SUWIDHA website
(http://suwidha.nic.in). It has been replicated at all district and
SDM offices of Punjab. SUWIDHA has provided single-window
access for all applications pertaining to different jobs of DC
office. It has reduced delays and pre-defined the delivery time
for every job. Citizens are able to check their application status
online. SUWIDHA has provided a friendly, affordable, speedier
and efficient interface between the government and public. It
has brought in greater transparency, efficiency, objectivity,
accountability and speed.
Property Registration Information System Module
(PRISM)
PRISM automates all major activities of Sub-Registrar office
and covers deeds of Sale, Mortgage, Will, Adoption, SPA, GPA,
Exchange, Pattanama/ Lease, Tatima, Cancellation of
SPA/GPA/Will total 27 deeds etc. Major features include token
issuance, online capturing, storage, printing of photographs on
stamp paper, valuation of property, scanning of deed
documents online/offline, on the spot registration, issuance of
mutation notice as Parchayadast, finalization & pendency check
of deeds by SRO, single window service etc. It has been
implemented in all 153 SRO offices in Punjab. PRISM is ISO
certified product.
Integrated Treasuries Information System of Punjab
(iTISP )
iTISP is an online system developed for automation of district
treasuries in Punjab. Salient features of TISP are verification
of messenger and DDO by photograph and signature, online
system, computerized cheque printing, linkage with budget,
AG accounts and bank, tight security, Web enabled etc.
Payments, receipts, pension, LOC, stamp etc are included. It
has been implemented at all the District Treasuries and all
Sub-Treasuries of the state. All sub-treasuries and treasuries
have been linked to the state HQ. iTISP provides fiscal
management and control by providing a transparent and
accountable system of financial transactions resulting in
efficiency and cost saving for government. It prevents
expenditure beyond budget allocation. It provides decision
support for senior government officers.
Permit and National Permit Portal
Permits software computerizes all the tasks related to National
Permit, Stage Carriage Permit and Contract Carriage Permit. It
has facility for payment of Composite Fee for National Permit
thereby allowing the transporter to operate his vehicle
throughout India.
National Permit Portal has facility for online acceptance of
composite fee through net banking as well as through e-
challan generated from the portal. It is being used in all 4
Regional Transport Authorities for issuance of National
Permits.
http://suwidha.nic.in
e-GOVERNANCE IN STATES
Monitoring of Election System through SMS (MESS)
MESS is web based application software for Department of
Elections, Punjab. The application is aimed at capturing a set
of fixed events for all the Polling Stations of an Assembly
Constituencies through SMS by the authorized mobile
numbers from respective Polling stations (in this case PROs)
in a prescribed format and to update the database for online
monitoring reports on CEO's website. The software has the
provision for entering data through web-entry also. Web-
entry is only allowed to authorized users like ROs / AROs of
the assembly segments. With the implementation of the
software the administration has been able to monitor the
election process on the polling day. Different events are
recorded on the polling day so as to ensure a proper conduct
of polling process.
Integrated Scheme Monitoring System (ISMS) for
Department of Water Supply and Sanitation (DWSS)
Integrated Scheme Monitoring System (ISMS) is a web based
system for 5 operational levels (viz. Head Office, Zone, Circle,
Division and Sub-Division offices) of DWWS. It is extremely
important for effective planning, monitoring and
implementation of various activities/schemes of the
department and easy availability of data to all the concerned
agencies like World Bank, NABARD etc. The current system
includes Scheme and Program Management System,
Contractor and Supplier Information System, Material and
Store management System, Personnel & Payroll Information
System, Finance and Works Accounting System, Resource
Management System, Water Quality Management System
and Equipment Information System along with dashboard for
higher authorities. Protection from unauthorized users is
provided through delegation of privileges as and where
required. ISMS facilitates monitoring of overall progress
(Physical and Financial) of Rural Water Supply schemes at
different levels. It also helps the decision makers to finalize a
future plan for left out rural population to provide them good
drinking water and sanitation facility.
Affidavit Issuance System (AIS)
AIS provides easy access to the administration for attestation of
affidavit of any kind by paying nominal fees. The photograph of
the deponent is captured in person on the spot along with
purpose of affidavit along with other relevant details. Widely
appreciated by the citizens, media and administrators, AIS has
been replicated at all the districts and Tehsils with service over
multiple counters.
District Information System for Elections (DISE)
DISE is randomization software for Election Department. It
handles the functionalities like formation of polling parties,
counting parties, EVM (Electronic Voting Machine)
randomization for Lok Sabha/ Assembly Elections in a random
way, election orders for individual polling parties, micro observer
parties and EVM orders, Constituency wise distribution of
employees, department wise, sub department wise orders,
attendance sheets, Election Duty Certificate, issue of ID Card,
various types of checklist reports for various constituencies and
marking of absentees, cancellation and absentees, cancellation
reports as per Election Commission of India ECI guidelines. It
has helped the administration to deploy personnel on polling
duty, micro observers and counting staff randomly as per the
guidelines issued by ECI. The software enables the
administration to keep track of employees deployed on the
polling duty.
153
Affidavit Issuance System (AIS) counters at Ludhiana
For further details, please contact:
State Informatics Officer
NIC Punjab State Centre
Room No. 109, Ground Floor
Punjab Mini Secretariat, Sector 9
Chandigarh -160009
Phone : 0172-2745776
E Mail : [email protected]
FOR CITIZEN EMPOWERMENT
6.29 RAJASTHAN
Colorful Rajasthan is a fairy tale of majestic palaces, fortresses,
cities, and buzzing bazaars with the confluence of history,
chivalry, romance, rugged natural beauty, art, crafts and culture.
With this rich historical and cultural background, NIC in the state
had taken off in 1988 has started showing its true colors. Today
with the efforts of team NIC the state of Rajasthan is surging
ahead as a leader in e-Governance and ICT developments
covering a wide gamut of applications. NIC Rajasthan in close
coordination with the state government agencies has
undertaken various ICT projects efficiently and effectively.
6.29.1 IT Support and Services
Rural Connectivity (GPNIC) for Panchayats had
conceptualized by Government of India as a pilot programme
for connecting rural India with high speed fiber backbone
directly up to Panchayats. Riding on fibre backbone, web
based GPNIC software has been designed, developed and
implemented for panchayats in Srinagar Block in Ajmer
district to facilitate Panchayat office in accessing various
online services in simplistic manner. BSNL provided optical
fiber based connectivity at ten panchayat offices which was
then extended to other government offices, schools,
hospitals with the help of wireless system. The villages for
the first time held video- conferencing with government
officials from their own native place. So impressed was the
US delegation seeing people use this system that US
president decided to have a peek into the future of India on
7th Nov 2010.
Integrated Financial Management System (IFMS)
IFMS is a web based system for complete government financial
accounting. It includes budget planning, estimates preparation,
distribution / allocation, fund management, treasury functions
etc. The budget was prepared using the IFMS. IFMS consists
of Budget Preparation, Budget Distribution, Online Treasuries.
It has been initiated with the concept of 'Any-Where-Treasury'.
A robust network has been set up to connect all treasuries, sub
treasuries to web based IFMS portal. IFMS aims to take care of
majority of the common requirements maintaining uniformity of
procedures, adopting the best practices and networking of all
the offices i.e. Finance Department, Directorate of Treasuries &
Accounts, Pension Department, all treasuries and sub
treasuries. It will also address issues related to interoperability
between G2G, G2C and G2B. Presently all 39 treasuries and
221 sub treasuries are using this online application with the
facility for the banks to upload the daily scroll.
Online Answering Information System (OASYS)
OASYS was a natural culmination of the long association of NIC
with Legislative Assembly and all the departments of Rajasthan
Government to facilitate faster & secure communication
pertaining to assembly questions. All answers received through
the system are also accessible through the web portal of
Legislative Assembly immediately after the Question Hour. The
detailed replies can instantly be viewed by media or any citizen.
It is first such application ever deployed by any legislative body
in India. This is an eco-friendly solution as it results in savings of
more than 10 million paper sheets every year.
SUGAM
SUGAM is a web based Single Window Service Delivery
Launching of e-Sugam in Jaipur
VC session at Kanpura (Ajmer district)
e-GOVERNANCE IN STATES
system, currently used in 750 offices is an effective tool
for grievance redressal for citizens. It has a multilevel
implementation including all 33 district Collectorates and
all the 247 Tehsil offices of Rajasthan. The system
facilitates timely delivery of various citizen services such
as Issuance of Bonafide Resident certificate, Caste
Certificate etc. About different 40 services are being
extended through this system. The system is now being
extended to CSC/E-Mitra nodes with a digital signature
facility.
Pregnancy, Child Tracking and Health Services
Management System (PCTS)
A web based online system has been developed for
Medical, Health and Family Welfare department, for
improving its services right up to Health Sub centre.
The system is extremely useful in ensuring better
health for women, minimizing maternal mortality, neo
natal mortality and in tracing areas with decreasing sex
ratio at birth. It is also useful in monitoring functioning
of all health institutions across the state numbering
more than 13,000. Presentl y i t has 23.5 l akhs
beneficiary records and is operational from more than
500 locations across the state. Swasthya Sandesh
Sewa has been linked to the PCTS, which is reminder
service for the parents for vaccination of their children
and also to the Service Providers (ANM). The system
also helps in ensuring adequate medicine and vaccine
stocks at every health facility.
Sarva Shikshan Abhiyan (RAJSSA) Portal
RAJSSA is a comprehensive online system for the survey
monitoring and to collect booth wise summery data. Rajasthan
Council of Elementary Education undertook the project of CTS
(Child Tracking Survey) along with NIC Rajasthan in 2010. As
a massive exercise, village/habitat level details of each child
were surveyed. The data was captured through the ICR
technology. In and out school children counts were published
in the public domain within 10 days of completion of the CTS
survey. A total of 1210917 children were found as Out of
School Children in the state. Rajasthan is now amongst the
few states which is providing the village/habitat wise Village
Education Register in the public domain.
Patient Management for Chief Minister's BPL Jeevan
Raksha Kosh
It is a web based on-line application, intended to facilitate free
medical treatment to poor patients in any Government health
facility at state, district or sub district level. The system extends
right up to the CHC's and PHC's and is part of HEALING which
is a comprehensive e-governance tool for the department.
Presently the system is being accessed by more than 550
hospital facilities spread all over the state. Forty lakhs patient
records are available online.
Pre Teachers Entrance Test Counseling
Minimizes the travel burden on counselees and provides better
transparency in the system. About 1.25 lakhs candidates
participate in the counseling process to take admissions for
about 90000 seats available in 790 colleges every year. One
website is the candidate site, to get all required information and
fill his/her choices. Other is the intra site, where concerned
institutes may see their list of allotted candidates and provide
online reporting.
Online BPL Census
It is one of the massive database creation exercises where each
of the rural household has been surveyed and micro details
were captured including attributes about each and every family
member. For the first time the OMR/OCR sheets were used in
the BPL census survey conducted in 2002. NIC State unit since
beginning helped the department in formulating tender
documents for the data capturing work. NIC State unit has
extended support in validation of the data and necessary
application has been built to provide various analytical reports
on interim and final data. There has been wide usage of the data
by various departments and agencies for upliftment of the poor.
The data reflects current BPL position tracked till the village
level. This data is used by Rural Development department,
Department of Food, Education, Medical and Health, LIC, World
Bank, ICICI bank, IL & FS in formulating and monitoring
important schemes.
Integrated Workflow based System for Public Health
Engineering Department (PHED)
PHED is used for planning and monitoring activities and
resources including materials, manpower, projects and finance.
155
FOR CITIZEN EMPOWERMENT
This is accessed from more than 240 offices of PHED of the
state. The system covers 151 Divisions, 43 Circle Offices, 13
Region Offices, 33 Water Quality Labs & the PHED HQ. Data is
captured into the system from all divisions, circle offices, region
offices and water quality labs etc. Annual funds of around 1000
crore are being managed through this system and works
account are generated since 2007. Work Flow based Materials
Management System links all the material stores of PHED.
Projects and Works Management Systems allows
comprehensive monitoring of projects for physical & financial
progress. Personnel Information System provides service
records online for all the employees. Other modules include
Water Quality Monitoring, Audit Para Monitoring, Schemes &
Assets Management, Tender Management and Documents
Management.
Wider Perspective and New Horizons of Erstwhile LRC
(APNAKHATA)
APNAKHATA has major components like Land Records,
Digitization of Khasra Maps, Settlement Survey, Registration &
Stamps and Integration of processes. As it has been
implemented in the Rajasthan state in a systematized and
organized manner, it has proven to be one of the most popular
services to citizens.
Rajasthan State Pollution Control Board (RSPCB)
RSPCB is beneficial to the Government, Central Pollution
Control Board, RSPCB itself, Industries and the Indian
Community by providing correct and authentic online
Information. The project scope was to develop, deliver,
install and implement automated application systems for the
various sections in the department to fulfill the need of
reliable, auto-responsive, paperless and cost effective
computer based transparent system for information
compilation, dissemination and sharing throughout the
department and the customers.
Rajasthan High Court Computerisation Project
It is a comprehensive Judicial Software System has been
developed which caters to all Judicial activities viz., Case Filing,
Paper Filing (Power, Reply etc), Reporting of Lower Court, and
FIR details, Classification, Scrutiny, Bail Trapping, Registration,
Peshi, Track the Peshi Date of a case, Cause list, track the
cause listing details of a case with item no, date and court no.,
Disposal, Consign to Record Room, Comprehensive MIS
Report Generation.
Computerisation of Police Department
This software is supported by a web based Personnel
Information System (PIS). A database containing nearly
65,000 records pertaining to general information, personnel
details, educational qualification, nominations details,
postings, awards, rewards, punishments, trainings for the
officials & officers of the Police Department is being
maintained in the application.
Mid Day Meal Monitoring System (MDM)
MDM has been developed and deployed to monitor the grants,
transfer and distribution of funds and grains from Govt. of India
to the districts, blocks and schools, progress and utilization.
MDM system provides online status of the monthly progress of
the program. Monthly entry of records from each school is done
at the block level.
6.30 SIKKIM
Sikkim is sheer magic. This is not just the most beautiful place
in the world but cleanest and safest too. If once the charms of
the State were limited to mists, mountains and colourful
butterflies, they are now complimented by tangible development
and progress.
The Government of Sikkim is aware of the transformational
changes of IT technology and would like to harness its
capabilities for the welfare of the state by having up to date
citizen services, ensuring greater accountability through e-
governance and also promote IT investments in the state. NIC
Sikkim has been instrumental in this endeavour of the state and
has provided IT support in various sectors.
For further details, please contact:
State Informatics Officer
NIC Rajasthan State Centre
Room No. 8318, N.W. Block, Secretariat
Jaipur-302005
Phone : 141-2227992
E Mail : [email protected]
e-GOVERNANCE IN STATES
6.30.1 IT Support and Services
Online Registration and Certificates Handling, Issuance
and Delivery (ORCHID)
'ORCHID' is capable of processing all kinds of certificates e.g.
OBC/MBC, SC/ST, Birth/Death, Employment and register all
types of properties online and issue certificate of registration. It
is a complete work-flow automation with re-engineering of few
steps in the web-based technology with Finger-Print enabled
access system. The system facilitates entry of applications
received for registration or certificate, Generation and printing of
acknowledgement, spot verification request, Capturing
photographs and fingerprints of applicants etc. It generates
various MIS reports. Application is implemented in Gangtok
district.
GPF Online Payment system
General Provident Fund cell in Sikkim is located in Gangtok.
Earlier all the employees had to correspond to GPF cell in
Gangtok for the withdrawal of their GPF amount. The cheque
was issued only by GPF cell Gangtok for all the employees of
the state. This was causing delay in processing and payments
of the GPF withdrawal. Hence decentralization of GPF cell was
conceived to facilitate payments in districts so that the
harassment and delay in payments could be avoided. GPF
online payment system is web-based application to facilitate the
GPF payment to employees in the district. Changes have been
made in existing Pay and Accounts software so that the GPF
cheques could be issued at districts. Employees can view their
GPF details at intrasikkim.nic.in..This system has enabled fast
and efficient redressal of payments and increased
transparency.
VAT Computerisation
Vat computerization in Sikkim started in April 2005 and the
customization was done on Vat software used in West Bengal.
The software is web based and back end is oracle 9i . Various
modules such as registration, endorsement, waybill, return,
TDS are complete for entry, modification and reports are in
use by the department. Further customization is going on in
consultation with department.
Reports have enhanced the efficiency of the department in
collection of taxes and dynamic reports are generated on
various parameters.The system is being used by all IT and CT
offices in Sikkim and checkposts.
6.31 TAMIL NADU
6.31.1 IT Support and Services
e-Services for Commercial Taxes Department
This system (http://tnvat.gov.in) enables the Dealers to file
online VAT monthly Return facilitating e-payment and
tracking the status of applications submitted online. Online
services available are filing of e-Request for saleable forms,
submission of Form-W refund Claims, submission of goods
movement through for quick clearance at Checkpost (Fast
Track Clearance System) and submission of New
registration applications. More than 2.52 lakhs Dealers are
filing their Returns online every month. More than 2.1 Crores
invoice details of Sales and Purchases are being uploaded
every month. e-Payment facility has been enabled to Dealers
since September 2009 through SBI, Indian Overseas Bank,
Indian Bank, Canara Bank and Bank of Baroda. More than
Rs. 1802 Crores taxes are being collected through e-
payment every month.
157
For further details, please contact:
State Informatics Officer
NIC Sikkim State Centre
Tashiling Secretariat
Gangtok - 737103
Phone : 03592 -223109
E Mail : [email protected]
http://tnvat.gov.in
FOR CITIZEN EMPOWERMENT
e-district - Scholarship System
This web based system (http://edistrict.tn.gov.in) provides a
facility for students to file applications for scholarship online
through their respective Institutions. The system provides for
requisite back office work flow for processing the application. It
facilitates quicker processing of scholarship applications and
also provides the status of the scholarship application through
the website/CSC (Common Service Centers) to the students.
The system has been implemented in all the districts covering
1200 institutions During the year 2010-11, more than 3.70 lakhs
students have applied for scholarship using this system.
MERIT Cum Means Scholarship - Ministry of Minority
Affairs
A web based complete workflow based system
(http://momascholarship.gov.in) has been designed and
developed for the Merit and Means Scholarship Scheme of
Ministry of Minority Affairs which provides financial assistance to
the poor and meritorious students belonging to the Minority
communities for studying in professional courses as part of the
eScholarship project. The system is being implemented across
all the States.
e-District Revenue - Online Filing for Certificates
The main features of the e-District Revenue are - Citizen
Registration at CSC, Application for certificate through CSC /
Online, Generation of Unique Application ID , Receipt of
Acknowledgement by the Citizen. This is a workflow based
software with authentication and authorisation at different levels
right from Village Administrative Officer to Tahsildar. The
certificates, printed with 2D Bar Coding, are approved using
Digital Signature and issued through the CSC. Application
Status is available to the Citizen through the website. A
Dashboard for monitoring is available to the State / District
Level Officers. The system has been implemented in all taluks
of Krishnagiri District where 220 CSCs are registered and
operational. This system is available at
http://edistrict.tn.gov.in/certificates_csc
e-District Social Welfare
A workflow system (http://edistrict.tn.nic.in/socialwelfare) has
been developed and implemented for the end-to-end
processing of applications submitted through CSCs for availing
the Marriage Assistance & Girl Child Protection scheme of the
Social Welfare department. Over a period of 7 months, more
than 1400 applications have been filed online through the
system.
Pregnancy and Infant Cohort Monitoring & Evaluation
System
This online monitoring system (http://picme.tn.nic.in) helps to
monitor the health status of Pregnant Women registered with
any PHC in the rural areas of the state and the infants born to
these women. Provides State-level data for tracking the
pregnant mother for provision of health care during Pregnancy /
Natal / Postnatal period, Outcome of the delivery, provision of
care to infant, Health Status of Infant. Facilitates Medical
Officers to monitor the health of women, even if they are
registered in a different PHC.
Geographic Information Systems(GIS) in the Districts
District GIS (http://tngis.tn.gov.in) has been initiated for two pilot
Districts viz. Cuddalore and Nagapattinam under the guidance
of Tamil Nadu State Planning Commission. A framework has
been created to facilitate the creation of District GIS. Necessary
spatial layers on various natural resources like soil, water
resources, delineation of watershed, location of tanks, etc are
also provided. More than 80 layers for Cuddalore District and
60 layers for Nagapattinam District have been prepared.
Chennai Utility Mapping
The basic objective of this project is to develop a City wide
Spatial Data Infrastructure (SDI) with capabilities that will deliver
maximum benefits to the utility agencies and to meet the current
needs of the City Administration in their respective areas.
Digital base map of 192.5 sq. Km. area covering more than
80 layers, using aerial photography under stereoscopic
vision has been created with the same origin and
accuracy.
The base map and attribute information collected in the
field have been linked to the corresponding base map
features
Web GIS with more than 80 layers has been developed.
e-GOVERNANCE IN STATES
Various web GIS based spatial queries like ward
boundaries, police station jurisdiction, fatal accident
locations etc. have been developed under this project
Monthly PDS Allotment Software
This online system (http://www.cscp.tn.nic.in) helps to arrive at
monthly PDS Allotments for all Fair Price Shops in the state.
Monthly entry of Number of cards (Fair Price shop wise)
and Commodity stock.
Over 60 Statements and Reports relating to Allotment,
Offtake and Sales of Sugar, PDS/AAY/ANS/OAP Rice,
Kerosene, Wheat and Special commodities are generated
at various levels, such as Fair-price Shop, Agency/
Cooperative Society, Wholesaler, Godown and Taluk.
Allotment for Police Cards & Bulk Permits. Comparative
statements and exception statements for monitoring
purposes.
The system covers 232 Taluk Supply Offices, 29,560 Fair Price
shops, 6545 Societies/Agencies and 244 Godowns.
Directorate of Technical Education
This system (http://intradote.tn.nic.in) helps the citizens to get
the basic details of around 450+ Polytechnic Colleges and 450
Engineering Colleges and enables the Diploma Students
studying in the Polytechnic Colleges to know the Attendance
details for the current Academic Year.
Tamilnadu Rural Development Housing Scheme
A web based system (http://tnrd.gov.in)has been developed, to
capture details of around 22 Lakh hut dwellers identified under
the scheme, located at Villages and Hamlets across Tamil
Nadu. The system was used to select 3 Lakhs beneficiaries for
the year 2010-2011, to generate work orders for the selected
beneficiaries and for generation of eligibility cards for 16 Lakhs
beneficiaries in the ensuing years.
Government e-Procurement System of NIC
A generic Government eProcurement system has been
developed , for implementation in the government offices across
the country with the objective of Online Enrolment of the
Government officials & the bidders, Tender creation &
Publishing, Publishing of Corrigendum, Publishing of pre-bid
meeting documents, Online bid submission/re submission,
Facility for Online payment collection through bank payment
gateway, Withdrawal of online bids, Tender opening online,
Award of the Contract (AOC) etc.
Online Consent for TNPCB
The Tamil Nadu Pollution Control Board (TNPCB), in order to
minimize delay in processing the applications for consent has
introduced the 'Online submission of Application for Consent' at
http://www.pcboac.tn.nic.in. This facility helps the industries to
submit the applications anytime anywhere. District offices can
enter the details of each application at every stage of the back
office operation.
e-Pension System
The "ePension" System developed for the Pension Pay Office is
an Intranet based workflow model system which handles all the
stages of processing right from the receipt of Pension
application from AGs office till the sanction of Pension. As a pilot
run the system has been implemented in the Pension Pay
Office, Chennai. The system has been implemented in 7
District Treasuries and 44 Sub Treasuries.
Online Grievance Day Petition System for Districts
This system provides a facility to citizens to file a petition to the
district administration. The system also handles the
necessary back office processing. It enables effective
monitoring of the grievances submitted by the citizens to the
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Government eProcurement System of NIC

FOR CITIZEN EMPOWERMENT
district administration. This application is implemented in 27
districts and more than 5.32 lakh petitions have been received
so far.
Online Scheme Monitoring System
This is an application to monitor various Projects implemented
by Rural Development Department (http://www.tnrd.gov.in).
Updation of physical and Financial Progress of more than 1
Lakh projects from Block Level. Reports for State/District /Block
level authorities and Drill down reports are provided which help
the State/District level authorities to probe a particular project
executed at Village Panchayat level. Dash boards and GIS
interface is provided in the system, which help the authorities to
monitor / review the projects. This system is implemented in all
31 Districts and 385 blocks. Around 83,000 Project details are
entered and are being monitored using this software.
Automated Treasury Bill Passing System (Karuvoolam -
ATBPS)
It is a Web-based Workflow Model System developed for the
Department of Treasuries and Accounts. It has been
implemented on pilot basis in the Treasuries of Karur and Theni
districts. The system has now been implemented in 7 district
treasuries, 36 sub treasuries and 3 PAO Offices (Madurai,
Secretariat, New Delhi).
6.32 TRIPURA
Tripura, nestled in a tip of the Northeast, flourishes on the
bounties of nature but the beauty of the state is heightened by
its human resources on the one hand and rich cultural tradition
on the other. The Tripura State Unit of NIC was formally setup
in 1989-90. The center, though located in a remote state of
North East part of India, is now comparable with the best in the
country in terms of skilled manpower and latest Information
Technology tools and services. The profile of NIC services in
Tripura to District Administration, State Govt. Departments and
Central Ministries/Department etc. can be broadly categorized
in the areas of Software Design & Development, Networking,
Internet Services, ,Web Site Development & Hosting, Video
Conferencing, Training and Consultancy.
6.32.1 IT Support and Services
Energy Billing System (EBS)
EBS is implemented at Electrical subdivisions across the state
and has the facility to record and index the power distribution
inventory viz. pole, Transformer, Feeder etc. mapped to each
consumer. On regular basis, system generated meter reading
sheets are carried to the consumer premises for recording the
current meter reading, the data is then fed into the system after
which the system automatically generates the current bill along
with arrear payable if any. Consumer receives the bill and
comes to the collection counters on-site / off-site. On payment,
system generated receipt is handed over to consumer. Day end
collection, bill summary is auto generated. The consumer ledger
is auto updated. Information on bill, collection and consumer
ledger is available over the NET and KIOSK for transparency.
Defaulter list and notice is generated every month for defaulter
cases. ATC loss, other audit & MIS reports are generated every
month for close monitoring of the revenue system. The system
has resulted improved transparency, increased efficiency-
Quarterly billing system of manual days is changed to monthly
billing system and increased revenue collection.
e-Hospital@NIC
e-Hospital@NIC, a workflow based ICT Solution for Medical
College & Hospital, is a generic application, which addresses all
the major functional areas of a hospital. It deals with complete
treatment cycle of OPD/IPD patients and integrates various
functions in the areas of -clinical, administrative, and finance. It
is a patient-centric system rather than a series of add-ons to a
financial system. e-Hospital@NIC solution helps small to large
size hospitals to streamline patient care, hospital administration,
ancillary services and clinical support activities. e-Hospital@NIC
- consists of more than 20 core modules, includes- OPD Patient
Registration, IPD Patient Registration, Ward Management, ICU
and Cabin Management, OPD Clinic, Prescription, Pharmacy,
OT Management System, Cash Counter, Radiology System,
Pathology, Blood Bank Management System, Hospital Staff
For further details, please contact:
State Informatics Officer
NIC Tamil Nadu State Centre
E 2 A, First Floor, Rajaji Bhawan
Besant Nagar
Chennai - 600 090
Phone : 044-24917850
E Mail : [email protected]
e-GOVERNANCE IN STATES
Scheduling, Store and Inventory, Dietary Module, Laundry
Management, Birth & Death and Hospital Record, Student
Management System, Payroll and Personal Information
System, Administrative module. Each module can be
implemented individually or be combined to form an integrated
system. The system has resulted in Cost control and improved
productivity. It reduces the patient's waiting time by smooth flow
of information and provides house keeping of medical records
such as patient's history, diagnostic details and prescriptions by
doctors. Maintenance of hospital statistics in terms of inpatient,
outpatients, diagnostic, services, Surgeries and so on for future
research work. The e-Hospital@NIC suite is installed and
implemented in various Government Hospitals viz., Dr. BRAM
Teaching Hospital (Tripura), Dr. RML Hospital (Delhi), Ganesh
Das Civil Hospital (Meghalaya), GBP Teaching Hospital
(Tripura), Ernakulum Civil Hospital (Kerala), Sports Injury
Centre- Safdarjung Hospital (Delhi), Kottakkal Ayurveda
College(Kerala); on progress at Indira Gandhi Gas Rahat
Hospital(MP) and AIIMS-Delhi. Tele-medicine component of
the e-Hospital@NIC suite is also installed and implemented at
Medical College Hospital (Mandya), Kidwai Memorial Institute of
Oncology.
e-Suvidha
e-Suvidha is a workflow based application to automate time
bound servicing of Citizen Requests (Certificates,
Administrative Orders and Certified Copies of Documents). The
software supports OL digital photographs, collection of charges,
Workflow monitoring and Internet based displaying of
Serviceability Status against Service Request. A generalized
framework comprising of 5 Sub-Processes has been adopted in
the application which are as follows:
Filing of Service Requests.
Validation of supporting documents/ testimonials
submitted.
Decision on the request by a competent authority
(Issue/Reject).
Printing of deliverables (Output or Rejection Intimation).
Dispatch of printed deliverables.
Each of the Sub-Processes for any Service could be configured
for the mandated time duration (in hours or working days).
Based on the state holiday list, the software calculates and
prints the completion date for a Service Request in a two-part
Application Acknowledgement slip along with the supporting
documents description.
Land Records Computerization
31 Revenue ci rcl es out of 33 are provi di ng
computerized ROR. Land Records Project started in the
year 1992 with one pilot district of North Tripura. Land
Records Software (Jami Ver 3.0) was further enhanced
into 3-tier web-based solution to handle the following:
Work flow based OnLine Mutation process and generation
of computerized ROR.
Biometric and Role based Authentication.
Scanning of the Manual order.
Monthly back up of ROR is hosted in the website-
http://tsu.trp.nic.in/jami
Various MIS Reports to facilitate Government decision.
KIOSK module functional in all Revenue circle.
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http://tsu.trp.nic.in
FOR CITIZEN EMPOWERMENT
RoR of 22 Revenue circles data has been consolidated
and hosted at State level Data Centre for access and
management of data and citizen centric services over the
net.
Tripura Registration Information System (TRIS)
TRIS is a comprehensive workflow based application which
takes care of various Registration activities like:
Receiving and serialization of presented documents using
intelligent input forms to capture document details.
Determination of stamp duty and fee based on document
type, generation of receipts.
Integrated accounting for Fees and Stamp duty collection.
Database support for market value assessment, cross
verification with Land Records Database.
Capturing of online photograph and bio-metric impression.
Service for visit commission, request for duplicate
document, searching of document.
Generation of various Registers, notices, reports etc.
Scanning and Delivery of documents.
e-Pourasabha (Municipal Application)
e-Pourasabha is an e-governance application for urban local
bodies. The major components are :
Tax Collection system
Property Tax
Water Tax
Touji and other Misc. collections
KIOSK based data centric information system for citizens
on tax demand
Web based data centric information system for citizens on
tax demand.
Static web-site based information on rules regulations,
downloadable forms etc.
Online-demand list and notice generation facility.
MIS reports on demand and collection.
Birth & Death Registration system.
Application receipt and generation of acknowledgement.
Status report over the web.
Certificate generation.
MIS reports and record maintenance.
e-PSC for Public Service Commissions
e-PSC for Tripura Public Service Commission is a process flow
based system to automate the steps involved in conducting a
recruitment process. The application has facility for:
Receiving requisitions from various departments for
recruitment.
Web-Site publishing of Advertisement by TPSC.
Candidates can apply over the net or Download application
form.
Receiving application over computerised counters with
appropriate acknowledgement.
Short listing candidates on pre-defined criteria.
Subject -wise / Exam-wise grouping of candidates and
attendance list generation.
Subject-wise combination of candidates for optimum exam
schedule and centre utilization.
e-GOVERNANCE IN STATES
Generating admin cards and publishing on the web-site.
Entering marks and generating result sheet.
Publishing results on web-site.
Physically Challenged Persons Information System
(PCPIS)
PCPIS (http://tsu.trp.nic.in/pcpis) is a web enabled application
running in all three District Disability and Rehabilitation Centre
(DDRC) and State Social Welfare department. It has the
following features:
On-Line Issuance of Disability Certificate to the Physically
Challenged Persons on the same day of medical
checkup.
The system captures details like Personal Information
Educational, Employment information along with Image
and Finger Print impression.
The Information System records the various Assistance like
Scholarship, Stipend for Complete Blind, Travelling
Allowance etc. provided by the Social welfare department
and the other NGOs.
Record of Appliances issued to the Disabled by District
Disability Rehabilitation Centre (DDRC) and other
Organizations.
Training and Rehabilitation detail is also maintained.
6.33 UTTAR PRADESH
Uttar Pradesh is the most populous state in the country
accounting for about 17 percent of the country's population. It is
the fourth largest state in terms of size covering nearly 9 percent
of the country's geographical area. With 75 districts and nearly
1 lakh villages, the state is also larger than many countries of
the world. However, it is a little known fact that Uttar Pradesh
was one of the first states to kick start ICT initiatives in
eGovernance. The state already has a fully automated treasury
system; the land records information is available on internet,
land registry, transport, rural development, industry and many
other sectors are already at advanced stages of
computerization. Uttar Pradesh is also leading in
implementation of a number of NeGP projects such as eDistrict
& SWAN.
6.33.1 IT Support and Services
e-District
The main objective of e-district is to radically improve the way
districts work and provide services to citizens. This entails re-
designing of the existing processes and delivery mechanisms,
backend computerization of the government departments and
district administration and a front-end system to ensure easy
access of information and services to the citizen's through a
single window system. The front-ends are built in the form of
eDistrict Centre at district, Tehsil Computer Centre & Lokvani
Centre at tehsil and block, while the village-level front-ends are
being established through Common Services Centres (CSCs).
eDistrict has been rolled out in six pilot districts -Sultanpur,
Raebarelli, Sitapur, Gorakhpur, Ghaziabad & Gautam Budh
Nagar. More than 23 services pertaining to Certificates,
163
For further details, please contact:
State Informatics Officer
NIC Tripura State Centre
New Secretariat, 3rd Floor
Bay-4, New Capital Complex
Agartala - 799 006
Phone : 0381-2414053
E Mail : [email protected]
http://tsu.trp.nic.in/pcpis
FOR CITIZEN EMPOWERMENT
Pension, Public Distribution System, Revenue Court,
Employment, Grievances etc from eight line departments have
been covered for complete automation and delivery.
Implemented in December 2008, more than 35 lakh digitally
signed certificates/services have already been delivered
through the system. The eDistrict project has tremendous
impact for the citizens who otherwise have to run to different
officials for getting their work done. The project also helps in
facilitating district administration to efficiently monitor the
functioning of various departments and help in generating
efficient MIS for better decision making at all levels.
e-Scholarship and e-Pension
'eScholarship' was initiated as a project of hope for children
belonging to the weaker sections of the society and uphold their
right to education. The project was aimed to reach deserving
candidates within time frame and without leakages, increase
transparency in distribution of scholarships to the students &
devise a tool for proper monitoring, control & planning for the
state government. It is a web based solution which allows direct
transfer of the scholarship to the bank account of the
beneficiary. It has already benefited more than 4.2 crore
students of the state. The project has also helped the
government in saving more than 700 crore by minimizing frauds
and misappropriations.
The old-age pension scheme is aimed to benefit more than 40
lakh senior citizens through online dissemination of information
and direct transfer of pension to their bank accounts. The
project has had a positive impact on all stake holders. Existing
processes have been simplified which makes it easier and
convenient for the pensioners. The government too has
benefitted in terms of savings on finance & manpower, less
strenuous work, higher productivity and fewer errors in
computation & calculations.
The "Uttar Pradesh Mukhya Mantri Mahamaya Gharib Arthik
Madad Yojna" is a scheme for the people of weaker section of
the society. The aim of the scheme is to provide financial
assistance to people, particularly women, who could not be
covered under other government benefit scheme. The target
group is around 30 lakh beneficiaries. Under the project a
massive survey has been done at Gram Panchayat level to
identify the genuine beneficiaries and data compilation is in
progress from the district level. The bank accounts for the
beneficiaries are also been opened to facilitate online transfer of
funds directly to their accounts.
Food and Civil Supplies
The Department of Food & Civil Supplies is implementing a
comprehensive IT based plan to computerize the complete food
grain supply chain in Uttar Pradesh right from paddy
procurement from farmers, its storage, milling and distribution of
rice and other commodities to 5.95 crore ration card holders (12
crore beneficiaries) through its 72000+ Fair Price Shops (FPS).
As a part of this project, 3742 Paddy procurement centres,
7000+ storage centres or godowns and all district offices are
Common Service Centre at one of the districts

e-District Certificate
e-GOVERNANCE IN STATES
being computerized. Plans have also been made to extend this
computerization to the block level. Many technological
innovations have been incorporated and transparency is being
insured by information sharing with the citizen directly through
website and SMS system.
A major task of digitization has already been accomplished and
this data is available on the website . The SMS system informs
the citizen as soon as the ration of his/her area is lifted from the
godown by the Fair Price Shop Owner. A pilot project for
SMART card based Ration Card System has also been
completed in district Sitapur and very soon the system will be
rolled out for the entire state. Online Complaint Registration
System and a call centre based helpline system are some other
features that have increased transparency and improved the
citizen and department interaction.
Vanij Yakar Automation System (VYAS)
NIC-UP in association with Department of Commercial Tax
initiated the computerization of VAT (Value Added Tax) system.
The initial version of the application was inaugurated in
November 2007. Subsequently, the entire application, which is
primarily divided into two parts Web Portal & VYAS (VanijYa kar
Automation System), was simultaneously rolled out in all the 94
commercial tax assessment offices in a record time of four
months. VYAS is designed to automate almost all the activities
related to VAT system. It is a unique user-id/password based
single window system to cater the needs of the Traders. The
entire activity wise work flow is being captured through Front
office and Back office modules of the system. A number of
modules such as Receipt, Registry, Return, Challan, Help-desk,
Assessment, Administration etc. have been developed and
implemented successfully. This Software contains the database
of more than five lakh dealers/traders and provisions have been
made to capture the photographs and thumb impressions of all
the dealers for future purposes. Some important features of the
VAT Computerisation are-
Web based application facilitating 24 by 7 operations.
Single window receipt and registration process All 94
locations have a Vyapari Suvidha kendra acting as one
stop shop for all type of receipts
NET Banking interface provides speedy and efficient
financial transactions and increases the overall productivity
of the department. About 8,000 traders have already used
this facility and around 6,000 crores of tax has been
collected through NET payment in the current financial year.
e-Return filing - the online process has helped in ensuring
compliance to the government's decision of making return
filing compulsory for all traders having a turn over of more
than one crore. A little over one lakh traders have already
filed e-Return amounting to five thousand crores.
Automated Input Tax Credit wherein the dealer can claim
Input Tax Credit on his purchases on the basis of tax
invoices issued by selling dealer.
Online TDF generation for transit authorization of goods
movement through the state or from outside the state. On
an average, 6,000 transporters are downloading this form
from the website (http://comtaxup.nic.in) every day.
Online Forms 38 (declaration for import) download
Tehsil Divas and Lokvani
Both these projects are aimed to simplify the grievances
redressal mechanism with kiosks being setup in remote areas
and automated monitoring mechanism to track the complaint till
their redressal. This pioneering work has set an example of rural
eGovernance in the country and has also generated local
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FOR CITIZEN EMPOWERMENT
employment in the rural areas. Both the applications have been
implemented across the state and a total of 14.37 lakh
applications have been registered through the tehsil divas
application out of which 13.73 lakh have been disposed with a
disposal rate above 95.51%.
Bhulekh (Land Records Computerisation)
Bhulekh is one of the most important e-Governance applications
that has transformed the process of maintenance of Land
Records information and automated the delivery of Record of
Rights to the farmers. The manual system has been
discontinued and the IT based electronic delivery system has
been implemented in all the 312+ tehsils impacting more than
25 million landowners spread across 1 lakh villages and 100
million plot holdings. It is one of the largest ever rolled out IT
project in the State to benefit the common masses
Treasury Computerisation
ITSANIC 5 (Integrated Treasury System Application of NIC) -
became the first software from the State to pass the test of
STQC and get the ISO Certification. Numerous other modules
have been added and software features enhanced. The project
running since 1994 has seen many technological innovations
and is a successful implementation at 90 sites in both the states
of Uttar Pradesh & Uttaranchal. The basic objective of ITSANIC
is to facilitate online voucher acceptance, its validation,
checking of budget classification, bill passing, unit level budget
checking, online cheque printing, accounts preparation for UP's
Accountant General (A.G.) etc. The receipts are also being
monitored and analysed by the concerned authorities on regular
basis. The web-site http://koshvani.up.nic.in/ links the data
from all the treasuries.
Land Registry
PRERNA or Property Evaluation & Registration Application is a
one stop citizen-centric electronic solution for all kind of property
registration. It has knowledge base of all the legislation,
procedures with respect to deed registration and functions as a
single window system for e-services like - market value
assistance to the public in general and farmers in particular, on
demand generation of encumbrance certificate, on-spot
registration, electronic storage of deeds, endorsement & printing
of photographs generation of Index Registers etc. The project
has been implemented in 106 Sub-Registrar Offices in the 70
districts.
Nivesh Mitra (Investment Friend)
This is a single window system for entrepreneurs willing to setup
industry in the state. The portal has facility for online submission
and updating of all forms by the applicants desirous of setting up
an enterprise in UP and facilitates faster and time-bound
issuance of various approvals by the government.
Online Counseling & Result dissemination
The application caters to the requirements of more than 1 lakh
candidates seeking admission in about 200 Institutes, Medical
Colleges & Universities in different streams. The UP Result
Portal benefits more than 50 lakh students every year by
publishing online results of various examinations. This has
really helped the students of remote areas in getting their results
in a short time.
e-MANCHITRA
Economics & Statistics Division of Planning Department,
Government of Uttar Pradesh and NIC-UP State Unit initiated e-
MANCHITRA (Map based Analytical Charting and Reporting
Application) for generating dynamic atlases and disseminating
other GIS products for fulfilling the gaps in the decentralized
planning at the levels of village, block and district panchayats. A
very large number of local level maps can be automatically
generated using SPIDER (Sankhyikiya Patrika : Internet based
Data Entry & Retrieval) databases for measuring local level
sustainable developments and decision making. e-
MANCHITRA Maps and Charts point towards inter-village
pachayat, inter-block, inter-district, inter-regional and inter-state
disparities which indicate the priority of development for
reducing imbalances.
SPIDER
Sankhyikiya Patrika (SP), an annual publication of
Economics & Statistics Division of State Planning
Department, Government of Uttar Pradesh, consisting more
than 4000 parameters in the form of 100 tables/ sub-tables
related to agriculture and allied activities, industry, social
sector, power, transport and communication, banking, urban
facilities, rural amenities etc. at village, block, district and
e-GOVERNANCE IN STATES
divisional levels, is prepared for every district since the year
1977. Computerisation of SP (CoSP) on a pilot basis was
initiated by NIC in the year 1993 for three states Andhra
Pradesh, Rajasthan and Uttar Pradesh. Sankhyikiya Patrika:
Internet based Data Entry & Retrieval (SPIDER) portal was
developed. SP data for the years 1995 to 2010 are available
on the portal. Standardisation of formats, conversion of SP
data in digital form, increase in cost efficiency, saving of
approx. Rs 1.5 Crore per annum, increase in consistency,
accuracy and transparency and time lag reduction, data
integration of different levels, increase in accessibility of data
for researchers, institutions, universities, NGOs,
governments and public at large, were the objectives. It is
also ISO certified in year 2009.
6.34 UTTARAKHAND
6.34.1 IT Support and Services
Automation of Commercial Tax Department By NIC
(ACTNIC)
This system includes Dealer registration/renewal/ cancellation
and data management, Filing of periodical returns, Challan
Entry and Management, Statutory Forms Issuance etc. The
data stored using offline application software in local server of
an office gets updated on central web server through .net web
services using dial-up/broadband connectivity in all sector
offices. This makes data synchronized at local and remote
servers. Web Interface has also been implemented to analyze
registration and return data entered by all offices of the
department. A registered dealer can view its business
information through web interface of the data.
Land Records Computerisation
Land Records Computerisation at Tahsil Level & Citizen Centric
Land Records Website (Dev-bhoomi) is implemented in all the
84 tehsils spread across 13 districts. The projects scope
included computerization of Khatauni Issuance and
Maintenance Process, Automation of Mutation Work Flow
Process , MIS Reports for Khataunies and Training of key
stakeholders (Revenue Staff). With the launch of the "Dev-
bhoomi" citizen centric website, citizens are viewing the details
of their Khataunies anytime, anywhere on Internet. The website
and the data available on it are in Hindi and searching of
Khataunies is made as simple as possible. One can search
either by Owner's name or by Plot/Gata numbers or by Khata
numbers after selecting the concerned village in the Tahsil from
the District. Farmers do not have to run after
Lekhpals/Patwaries for obtaining the details of their Land-
records.
Computerisation of Sub-Registrar Offices of Uttarakhand
by NIC (CROUN)
This is a project for computerization of deed-registration and
scanning of various kinds of documents/deeds in a Sub-
Registrar office. The evidentry entities such as executing party's
thumb impressions, photographs, signatures are captured
electronically using bio-metric, webcam and signature capturing
devices. The system has resulted in transparent and timely
delivery of service of deed registration and record management
to citizens. A citizen can calculate evaluation of a land through
web interface.
e-Kosh
E-Kosh aims to build an online system that enables end users
167
For further details, please contact:
State Informatics Officer
NIC Uttar Pradesh State Centre
6th Floor, Yojana Bhawan
9, Sarojni Naidu Marg
Lucknow 226 001
Phone : 0522-2238415
E Mail : [email protected]
Web Site : http://upgov.nic.in, http://up.nic.in
http://devbhoomi.uk.gov.in
FOR CITIZEN EMPOWERMENT
to see reports online viz. Budget Allotment and expenditure,
Payroll related reports, pension related reports, receipt,
cheque issue etc. Data comes from 29 different treasuries at a
centralized data center automatically. Users/DDOs can see
reports online as and when necessary. State Budget
Monitoring may be done with the help of this software.
Integrated Pension Management System (IPMS)
This web application includes pensioner's related information,
their PPO, CPO, GPO etc. calculation/generation is being done
through this system . Now after Sixth Pay commission it has
been reformed according to its recommendations. Uttarakhand
Employee of four services, pensioners under old pension
scheme ad new pensioners are utilizing it.
Interactive Voice Response System (IVRS)
This system facilitates Uttarakhand Pensioners of old & new
pension scheme and all new State Govt. employees (after
oct.'2005) to know their status such as MI, Leave, Pay slip
Status, and Amount Deposit through telephonically.
File Manager /Information Sharing system
GO's/presentations related to New pension scheme are
uploaded by the department.
MIS for Uttarakhand Jal Sansthan & PeyJal Nigam under
Rajiv Gandhi National Drinking Water Mission Project
The Rajiv Gandhi National Drinking Water Mission, DDWS, GOI
had taken up a Computerization Project under the 10th Five
Year Plan for effective planning, monitoring and implementation
of various activities under the Rural Water Supply and
Sanitation Sector. The scope of the project included providing
end users a WEB Based Integrated Management Information
System at 5 operational levels; viz. Head Office, Zones, Circles,
Divisions and at Sub-Divisional level.
Service History and Entitlement Detail (SHED)
It includes Pay, Leave related information for 4 services IPS,
IFS, FINANCE, and JUDICIARY. It has been reformed
according to 6Th Pay Comm. recommendations.
CONFONET Project
To set up ICT infrastructure at Consumer Redressal forums all
over State so as to achieve Efficiency , Transparency,
Systematizing of working and time bound delivery of justice to
the consumers. Confonet is already implemented in State
Consumer Commission, Dehradun and is being implemented in
all the districts of Uttarakhand.
e-Citizen-RTI Requests and Appeals Management
System
This system assists the Public Authorities in the Uttarakhand
Government in implementing the RTI Act , 05 smoothly and
efficiently in their respective PIOs' and the Appellate
Authorities' offices. The software keeps track of all the
processes from submission of a request for information by the
citizen to issuing all the relevant letters/correspondence to the
Citizen/Third Party/ Authorities etc. in Devanagari script; from
filing an appeal to the Appellate Authority to final disposal of
the request. It also highlights any violation of time duration
which is important for the PIOs. The various important
sections and sub-sections covered from the viewpoint of
effective ICT implementation as per the provisions of the RTI
Act,2005 are Section 4(1)(a) to 4(1)(d) , 4(2) , 4(3) , 6(1)(a) ,
6(1)(b) , 6(3) , 7(1) , 25 and 25 (i)
Single Window Integrated RTI System for Secretariat
(SIWIRSYS)
SIWIRSYS software has been designed and in Devnagari script
(Unicode) to create a single window system for all the citizens'
RTI Requests, Appeals etc. to be received for any of the 58
Departments located within the Uttarakhand Secretariat . The
software has already been approved by the Uttarakhand State
Government.
Budget Information System
Budget Information System is for the management of
Annual budget maintained by the Finance department .It
presents the current financial scenario of the state. The
Budget sanctions, allotments and the expenditure are
matter of concern for everyone associated with finance. It
comprises of facility for entry of data, its maintenance,
queries and reports for all treasuries and AG Office.
Reports have been developed according to the financial
year and grant code wise, major head wise, Standard
object wise etc.
e-GOVERNANCE IN STATES
Integrated Pay & Accounts Office (IPAO)
Integrated Pay & Accounts Office (IPAO) Software features
are as follows:
Accounts Computerization has features such as on- line
system of data processing. Cash book (Receipt &
Payment) , Posting Register (Minor & Major head wise),
Posting schedule, 47-Ka,Kha,Ga reports, Cheques
related reports, Warrant register, Operator wise reports,
CCL & DCL reports, PLA reports, Inputs etc. are being
generated through this module. All cheques are printed
automatically by this module. Data is also being
transferred from treasury to Directorate Treasury,
Dehradun, NIC and AG Office.
Pension Distribution Computerization:- All pensions are
being disbursed timely with the help of this module
through ECS/EFT.
Payroll Computerization:- It helps to disburse the
salary to employees and generates all the pay related
reports and Account General reports in time. It is
alsovery helpful in budget controlling. The salaries of
the employees are being sent to bank through
ECS/EFT with the help of this software.
GPF Monitoring System: By this module the computer
automatically calculates the Annual Interest on the GPF
contributed by an employee in a year. The individual GPF
slip and GPF register can be generated.
Group Insurance Computerization:- The State Govt.
Employee are getting GIS claims after retirement/death
from their district with the help of this software.
State Employee Information System
The Department is involved in the following tasks namely
Collection of basic data; preparation of analytical reports;
monitoring and evolution of developments schemes/programs,
Data on the state employees, estimation of State Income,
monitoring and evaluations of Department Development Plans,
Monitoring and evaluations. The total no. of post created, filled,
scale wise employees etc. reports can be generated with the
help of this software.
6.35 WEST BENGAL
The NIC, West Bengal State Centre (NIC-WBSC) has been
actively involved with the promotion and penetration of
Informatics Culture towards e-governance exclusively to the
Government at the State and District administrations. New
initiatives, as per enthusiasm of the Government of West Bengal
towards electronics governance have been taken up. Citizen
centric applications, service delivery systems and E-
Governance applications being the present demand of the user
community and so also of the administration, NIC-WBSC has
gone ahead with development of citizen centric and service
oriented systems. The result of this effort is demonstrated by a
number of systems that are in operation in various
Departments.The target is now to introduce E-Governance in
true sense keeping all the aspects of service models G2C, G2G,
G2E, G2B and the interoperability framework in view.
6.35.1 IT Support and Services
Election Related Services
Pre-election activities, activities on election day and Post
election activities including result transmission for General
Assembly Elections was extended to CEO, DEO and RO for
statutory processes and for new methods & techniques to
monitor and conduct election process efficiently. Preparation of
Polling Personnel database, randomisation, generation of
appointment letters, formation of polling parties and randomised
tagging with polling stations are some the major activities.
Counting personnel database was prepared and appointment
letters generated and finally randomized tagging of such
personnel to counting tables done. EVM randomization and
deployment are also done. NIC helped user manage all election
169
For further details, please contact:
State Informatics Officer
NIC Uttarakhand State Centre
Secretariat Compound
Subhash Road
Dehradun-248001
Phone No. : 0135-2713735
E Mail : [email protected]
FOR CITIZEN EMPOWERMENT
data locally and upload them in the GENESYS database when
required.
Missing Children Tracking Portal
This portal (http://trackthemissingchild.gov.in) is implemented
in all Police Stations of the state numbering around 500. Data
on all missing/recovered persons are fed into the system and
each case is supported by a GD entry in the respective police
station. Generation of Talas Form directly from
missing/recovered data for use by SCRB and for submission
to NCRB is now possible. No separate Talas form is now
required, nor the conventional process of compilation of
reports and transmission of the same.
School Education
General Services : This is an online workflow system
(http://www.wbsed.gov.in) for feeding mandatory disclosures
under National Council for Teachers' Education (NCTE) Act.
Through this software, data in educational infrastructure, details
of faculty, intake of trainees, syllabus etc. are regularly fed at
source and reports generated.
Status Teachers' Pension (http://www.wbfin.nic.in) DPPG
office audits pension papers and calculates pension,
normal/enhanced family pension, gratuity and
commutation for employees in Non Govt.
Aided/Sponsored Educational Institutions, Municipalities
and Panchayats. A workflow based software "Pension
File Management System" is implemented for processing
pension files from receiving till despatch of PPO. In the
workflow, the application records the auditor remarks and
objections in addition to pension calculation and printing
of PPO. Pensioners/Citizen can get pension file status
through the website.
Mutual Transfer of School Teachers (http://www.wbsed.gov.in)
Online submission of requests for mutual transfer of school
teachers are accepted and processed through matching of
requests. Government actions based on the requests received
(11,000 nos. approximately till date) are expected shortly.
Linking cases of mutual transfers (contra entries) is automatic
in the system.
SC/ST Development and Finance Corps
This system (http://www.wbsed.gov.in) allows online
submission of requests for enrolment of SC/ST persons for job
focussed training programmes being conducted through
nominated/registered training institutes. Online submission of
applications for education loan to such students intending to go
for higher education is also facilitated.. Recommendations of the
institutions and thereafter sanction by the National agency is
also integrated
Land Records (BHUCHITRA)
This provides digitized plot maps along with computerised
Records of Rights to citizens (land holders) on demand.
Creation of central database for rendering e-services is in
progress.
Property Registration (CORD)
This system facilitates registration of deed on the same day of
submitting request. Creation of central database for rendering e-
services is in progress.
Commercial Tax Computerization (VAT)
Online submission of ST Return 220,000 dealers and
VAT Return in form 15R for 26000 composite Dealers is
being done using this system (http://wbcomtax.nic.in).
SMS based acknowledgement of receipt of e-return
submitted. Facilities for remote verification of
dematerialised waybill, CST form and transport document
http://trackthemissingchild.gov.in
e-GOVERNANCE IN STATES
by Commercial Tax Field Officers through SMS is
introduced.
Port Operation Management System (POMS)
A subset of Enterprise Application for HDC for Port Operations
Management System (POMS) suitable for Indian Sea Ports to
enable Marine, Shipping, Cargo & Container Handling, Railway
Operations, Billing with Payment & Receipt activities having
seamless integration of Port Community System (PCS) & Indian
Customs Messages supporting a G2B and G2G e-Gov
implementation for major Ports. POMS has been successfully
implemented at Haldia Dock Complex, Kolkata Dock System
and Ennore Port Ltd.
Annual State Budget
In the computerization of annual state budget, budget figures
used to be arrived at through a hybrid method of manual and
automated ones. This year for the first time a generalised
method is devised to arrive at budget figures. Therefore, an
application module http://wbfin.nic.in is developed through which
generation of budget figures has become an automated process.
Monitoring of plan fund /Revenue Receipts for Finance
Department
Fund is allocated to 74 Administrative Departments through the
annual state budget which in turn release fund to their sub-
offices through this software and the amounts so released
would not exceed the budget allocation at sub-detail level. Once
released, fund is considered to be spent. Thus, the state
Government is able to monitor govt expenditure keeping the
budget constraints in view. A host of MIS reports are generated
at different levels. Assessment of revenue realised under
different heads for major revenue earning departments. Head of
Account wise actual receipt data from AG has also been made
available. The system is available at http://wbfin.nic.in.
e-Courts
A Court Information System(CIS) which is expected to handle
cases starting from their filing, allocation, registration, hearing
and issue of final orders. At present online filing of cases and
printing of acknowledge slips are implemented in all district
courts of West Bengal.
xPERT - Excise Program for Effective Revenue Tracking
xPERT is a web-based application towards total e-governance of
State Excise. The activities which are already made operational
are: (a) Preparation of Excise Licensee Master, Packaged
Foreign Liquor Brand Owner Master, Packaged Foreign Liquor
Brand Bottler Master and other master tables required as
perquisite for computerization of Movement of Spirits/Packaged
Liquors (b) Design, Development & hosting of the Excise
Department Portal www.wbexcise.gov.in (c) Grant of Excise
License for the Next Period of Settlement (d) Label Registration
of Packaged Foreign Liquor (e) Import Permit/NOC for Molasses
(f) Import Permit/Pass for Bulk Spirit (g) Import Permit/Pass for
Packaged Foreign Liquor (h) Transport Pass for Packaged
Foreign Liquor (i) Export Pass for Packaged Foreign Liquor (j)
Collection of Excise Duties/Fees through online bank payment
gateway (k) Transport Pass for Coloured Spirit & Coloured &/or
Flavoured Spirit (l) Transport Pass for Bulk Spirit (m) Inventory
Systems at the Production Units (n) Computerization of other
functional units of the Excise Directorate viz. Law Section,
Organization Section, Preventive Organizations Section,
Narcotic Cell, Special Section, Training Institute, Chemical
Examination Laboratory & Internal Audit Wing.
171
http://wbcomtax.nic.in
For further details, please contact:
State Informatics Officer
NIC West Bengal State centre
Bidyut Bhawan, Ground Floor
DJ Block, Sector 2, Salt Lake
Kolkata -700061
Phone : 033-23591929
E Mail : [email protected]
Web Site : http://nicwb.nic.in
FOR CITIZEN EMPOWERMENT
C H A P T E R
07
DISTRICT LEVEL
SERVICES
FOR CITIZEN EMPOWERMENT
Districts, which are the basic administrative units of
Government, have spearheaded the movement towards
automation at the grass root level. These are the nodal centers
of major activities across programs and schemes of central and
state government which are delivered through the district
administration. The NIC centers spread across districts have led
the building of ICT infrastructure and applications to support
citizen service delivery needs at district level.
7.1 Core Services
A number of G2C services are rendered electronically to the
citizens at the district/sub district level. The list includes
registration, issuance of certificates, permits, passes, licenses,
etc. along with other services like Scholarship portals, utility bill
payment etc. These have been categorized into 33 core
services as shown in the Table 1.
The core service state matrix summarizes the distribution of these
core services across all states/UTs as shown in Table 2. Based
on data collated from various states, core services delivered in
number of states & number of core services across states have
been computed in Graphs 1 & 2. It is observed from the Graph 1
that caste certificate is the most common service and is rendered
across 28 states, followed by Residence certificate, Land Record
documents and Income certificate. BPL certificate and Tribal
permit are least common across states. Graph 2 shows that
Haryana tops the list in terms of most number of core services
delivered followed by Assam, Madhya Pradesh, Himachal
Pradesh and Kerala. The services considered in the graph are
those which are identified core services. There are multiple state
specific services, which are not represented in these graphs.
7
I
District Level Services
Table 1: Core Services
Graph 1. Core services delivered in number of states
Graph 2. Number of core services across states
DISTRICT LEVEL SERVICES
175
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A N D A M A N A N D N I C O B A R
A N D H R A P R A D E S H
A R U N A C H A L P R A D E S H
A S S A M
B I H A R
C H A N D I G A R H
C H H A T T I S G A R H
D A D R A & N A G A R H A V E L I
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H I M A C H A L P R A D E S H
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J H A R K H A N D
K A R N A T A K A
K E R A L A
L A K S H A D W E E P
M A D H Y A P R A D E S H
M A H A R A S H T R A
M A N I P U R
M E G H A L A Y A
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FOR CITIZEN EMPOWERMENT
7.2 Service Delivery
Electronic service delivery requires physical presence of
channels of interaction and communication among government
departments/ministries and citizens. Significant efforts are made
by central & state governments to build these channels of
delivery closest to the citizen and increase the reach up to the
last mile. This is done by providing networks and infrastructure
across geography of district. These modes of delivery are
generally government establishments (PRIs, DC Office,
Transport Office, etc.). However, in some cases these are also
kiosks and centres for service delivery which are based on
Public Private Partnerships (CSCs). Penetration of these
modes/channels of delivery varies from state to state. In most of
the states, government services are delivered at the district level
only, but in few states these service delivery channels have also
penetrated to village and village Panchayat level. The most
popular service delivery channels are:
DC Office
SDO Office (Sub Divisional Office)
Block/Tehsil Office
Transport Office
CSCs (Common Service Centers)
Internet
Most of the states are delivering services at District level
through multiple delivery channels as mentioned above. Andhra
Pradesh, Jharkhand, Kerala have penetration till the village
level and services are being delivered through various delivery
channels. Andaman and Nicobar, Gujarat, Haryana, Himachal,
Madhya Pradesh, Meghalaya, Odisha, Punjab, Puducherry,
Rajasthan, Tamil Nadu, Tripura and Uttarakhand have
penetration up to the block level. CSCs are being used as a
common channel of delivery of services in Bihar, J&K,
Jharkhand, Karnataka, Kerala, Maharashtra, Meghalaya,
Mizoram, Nagaland, Tamil Nadu & UP.
Integrated Citizen Service kiosks offer a convenient method of
reaching the government at the time and location of choice.
Reach and range is key to any service offering and an
essential component to bridging the digital divide and the
government has an opportunity to provide it through extensive
use of these kiosks. These kiosks have evolved as an effective
service channel. Listed below are some of the popular service
delivery mechanisms in the States/ UTs:
7.2.1 Arunachal Pradesh
Jan Suvidha
Jan Suvidha is a Computerized Facilitation Centre, initiated to
substantially improve the citizen interface by making it a
pleasant experience. People throng these centres to avail a
number of services which are delivered in the shortest possible
time. All certificates viz. Birth & Death Income Certificate, ST
Certificate, Inner Line Permit (ILP), Succession Certificate are
computerized and issued through a single window at a very
affordable cost. One can also know the status of application with
the monitoring facilities available.
7.2.2 Andhra Pradesh
Rural Seva Kendras / Rural Service Delivery Points
(RSDP)
Rural e-Seva centres are established at various Mandals /
Blocks in Andhra Pradesh through which services are delivered
in rural areas and e-Seva centres are established in urban
areas for delivery of services. For example, there are 47 Rural
e-Seva centres in West Godavari and 32 e-Seva centres in
Anantapur. RSDP are established at village level and these
centres are involved in catering to various G2C services .For
example, there are 100 RSDPs in West Godavari. These
services are also delivered from various Tehsil offices/ Gram
Panchayat offices throughout the State.

Jan Suvidha Interface

DISTRICT LEVEL SERVICES
177
Prajavani
Prajavani is a web based system for on-line monitoring of
Public Grievances http://prajavani.ap.nic.in/ at Collectorate has
been successfully developed and implemented and made
operational in 17 districts. Citizens can get their grievances
addressed at any Prajavani counter and get an
acknowledgement. It will be forwarded to a Call Center, where
the grievance is marked to the concerned Officer along with
due date. Officers can feed their response after attending to the
grievance. Citizen can see the response from any internet
access point . An SMS based complaint status system is also
operational at Anantapur.
7.2.3 Chandigarh
e-Sampark, eJan Sampark
Chandigarh transformed into a knowledge based city, wherein
every citizen has access to the benefits of information
technology. This initiative, e-Sampark, launched in
September 2004, is a highly visible project benefiting the
citizens by giving them a multi-service single-window
convenience. 23 G2C and 5 B2C services are being provided
free of cost and for an extended duration. More than 2 lakh
applications are processed per month. Most of the services
are delivered instantaneously through 25 Jan Sampark
centres across the city. eJan Sampark project targets that the
benefits of ICT should reach the masses, by easy
dissemination of Information Services and to deliver useful
non-transactional services like registration of grievances,
acceptance of RTI applications and appointment in
Government hospitals. Under project eGram Sampark, Rural
Knowledge Centres are operational providing eSampark and
eJan Sampark services to rural population in order to bridge the
digital divide.
7.2.4 Gujarat
Jan Seva Kendra
The web based system (http://janseva.guj.nic.in) is running
successfully in various taluka and district centers of Gujarat. The
user can go to any counter and apply for caste certificate,
income certificate, selected affidavits etc. User can know the
status of his/her application by providing the unique application
number.
7.2.5 Haryana
Electronic Delivery of Integrated Services of Haryana to
all (e-DISHA)
An e-DISHA centre is established in each of the 19 districts
from where 39 G2C services can be availed. Officials
concerned with respective services are also available in these
centres, during its time of operation, so as to reduce the legwork
Prajavani
e-Sampark Kiosk-Chandigarh
e-Disha Centre
FOR CITIZEN EMPOWERMENT
of citizens. A nominal fee is levied for availing these services
This has also provisioned a lot of job opportunities for the local
unemployed youth.
7.2.6 Himachal Pradesh
Sugam
Sugam is an e-governance initiative in Himachal Pradesh
wherein various services are being offered in a time-bound and
effective manner under one roof in a standardized manner. G2C
Services offered include Issue of various types Driving
License(Sarathi), Registration of Vehicle and other works
(Vahan), Registration of Land deeds (HimRis), Sanction of Arms
License (Shastr), Acceptance of Passport applications
(WebPass), Online Issuance of Land Records (HimBhoomi),
Issuance of different certificates(ePraman), Registration of
Grievances (eSamadhan), Registration of Candidates for
Employment (eRozgar), Disability & Senior Citizen IDs, Daily
Prices of Agriculture Commodities (AgmarkNet), Payment of
various types Bills, Providing various details like bus time table,
blood donors directory, status of applications, telephone
directory etc. 51 Sugam Centres are operational in HP.
e-Samadhan is a citizen-centric, web-enabled and work-flow
based system for automation, standardization and uniformity of
the grievance redressal system in all departments of Himachal
Pradesh. Various e-Samadhan counters are established by
the Government at Sugam centres in all D.C. offices, SDM
offices and offices of other departments. eSamadhan Services
are extended through CSCs i.e. LokMitra Kendras. RoR are
also made available through these centres. 65 Employment
exchanges were made online and users could register through
these Kendras.
7.2.7 Jharkhand
e-Nagrik Seva Kendra
The government of Jharkhand took an important step by
establishing the first e-Nagrik Sewa Kendra. NIC Jharkhand
developed an web based application for providing G2C services
from the Kendra through a citizen interface and government
interface. Citizens can apply at these centres for issuance of
certificates, download forms and guidelines issued by the
government from time to time and can submit and monitor the
status of applications. The Government interface provides for
updating the status of the applications submitted and generates
the certificates using the utility link.
7.2.8 Karnataka
Nemmadi-Rural Digital Services (RDS)
Facilitating the rural citizens interactions with the
Government, RDS is a single window system for delivering 40
G2C services (certificates such as income, caste, residence &
social security pensions, land records) to the citizens from
village level kiosks. This was implemented in 2006 under the
PPP model wherein the vendor has established 800 tele-
centres at the Hobli (Sub Taluk) level and the Taluk level back
office (203) by providing the hardware, network and
operators. Accepting the oral request from the citizen, giving
an acknowledgment, checking the status and printing of the
SUGAM

E Nagrik Sewa interface

DISTRICT LEVEL SERVICES
179
digitally signed certificate / endorsement on watermarked
stationery affixed with hologram are facilitated at the village
tele-centre while the rest of the activities are performed at the
taluk back office.
The software facilitates queuing of messages when connectivity
is not available, processing of applications on First In First Out
basis, tracking of the water marked stationery, enabling issue of
certificates across the counter, using data of ration card to
digitally sign the data in bulk mode to facilitate speedy delivery
of services, etc. For the current financial year till date more than
53 lakh applications have been processed in addition to 46 lakh
Land Record Certificates being delivered through the above
infrastructure.
7.2.9 Madhya Pradesh
Samadhan Kendras
Government of Madhya Pradesh, with the objective of
simplifying the public delivery system has started the project
Samadhan Ek Din in the year 2007. The project endeavors
to promote excellence & transparency in public administration.
Keeping the citizen convenience as the prime goal, the
Government of M.P. has opened Samadhan Kendras at all
the District Head Quarters to provide better services to the
citizens under one umbrella on the same day of application.
Jan Mitra centres are also available at district level. The
following steps are taken to deliver the services under one
umbrella :
Opening of Samadhan Kendras at Citizen suitable
locations.
The details of the service (Application Form, Enclosures
required and Payment details) are displayed on the display
Board at these Samadhan Kendras
Arrangement for the submission of the fees is made at the
Samadhan Kendra itself
The Completed Application Form along with the Fee
Receipt is submitted at one of the Counters of the
Samadhan Kendra
A LAN is established at Samadhan Kendra for
processing of applications through the intranet based
System
Nemmadi-Rural Digital Services
e-Samadhan Kendra at Bhopal

Samadhan Kendra's
FOR CITIZEN EMPOWERMENT
The computerized system provides for :
Registration of application
Uploading of documents
Processing of documents
Printing of Certificates, wherever feasible
Monitoring the delivery of documents
Searching the status of application
In-depth data analysis
Effective Monitoring
7.2.10 Maharashtra
SETU Centres
Established with an aim to lay the foundation for e-governance,
SETU Centres immediately made a visible impact of the
Governments intention by making the interaction more
transparent, pleasant and satisfying. Various different types of
certificates /permits/ licenses are being accepted & issued from
the SETU or Citizens Facilitation Centres (CFCs) located at six
different Offices of Collector, SDM, BDO, RTO, Tehsil and
Taluka. These centres provide the applicant a facility to
complete all formalities under one roof. More than 1 lakh
certificates/permits/ licenses have already been issued from the
SETU centre located at Nanded, which is the first in the state to
receive ISO 9001:2000 certificate for quality management
system.
7.2.11 Odisha
e-Grama and e-Sahayata
e-Grama is an e-Governance initiative implemented in 70
villages. It started way back in Dec2002, with the objectives of
providing G2C services to common man through different Gram
Panchayat and village level IT kiosks. The kiosks were self-
financed and opened by the villagers, youth clubs and NGOs
from their own resources. Different static and dynamic services
are provided in Oriya language also. Self-sustainability of the
Kiosk is achieved by imparting low cost computer education
programmes to the village students and literates and
undertaking typing and DTP works. e-Sahayata, started in
Aug2005, is an integrated Citizen Information and Service
delivery system. Aimed at improving the service delivery
mechanism for the benefit of common man it has been very
successful as a large number of people have availed the
services. A monitoring mechanism for District Administration is
also in place. An interactive touch-screen based kiosk makes
the information easily accessible and generated good response.
7.2.12 Punjab
SUWIDHA (Single User-friendly Window Disposal Help-
Line for Applicants)
SUWIDHA is built to provide convenience to the citizen by
capturing the input at a single point, defining a specified delivery
Citizen Facilitation Centre
e-Sahayata Kiosk
DISTRICT LEVEL SERVICES
181
date depending upon the type of service, accepting cash at the
counter itself and delivering services to the citizens from the
same counters. It ensures timely delivery without need for
interaction with the concerned branch. Status of the applications
submitted on SUWIDHA Counters is available through Web,
SMS and Kiosks. SUWIDHA has been successfully
implemented at 92 locations covering Districts/Tehsils/Sub
Tehsils.
7.2.13 Rajasthan
Sugam Centres
SUGAM (Single Window system for service delivery at all
District Collectorates and all Tehsil HQs of the state) offers 30
services like Caste Certificate, Bonafide Resident certificate.
Income certificate, Solvency certificate, NoC for electricity
connection, Permission letter for birth & death certificate, Arms
License Renewal etc. This has been implemented at 49
locations - 13 district HQs and 36 Tehsil.
7.2.14 Uttar Pradesh
Lokvani
Uttar Pradesh offers more than 23 Government to Citizen (G2C)
services pertaining to Certificates, Pension, Public Distribution
System, Revenue Court, Employment, Grievances etc., from
eight line departments. All these services have been
completely automated for delivery. e-District
http://edistrict.up.nic.in is a web based application which can
be accessed by the citizens on anywhere, anytime, basis
using Internet. However, for rural citizens where Internet is not
available, the citizen can visit the nearest CSC, Lokvani
Centres, Tehsil Computer Centres, eDistrict Centres or any
other office from which the e-District application can be
accessed. The citizen need not visit the office from which
he/she is seeking the service. Both the application submission
and final delivery of the service is done at the nearest CSC/e-
District centre. State-of-the-art e-District Centres have been
established within the collectorate compound in each of the six
pilot districts. These e-District Centres have about 15 counters
to serve the citizens.
SUWIDHA
Sugam Centre
Lokvani Centre
FOR CITIZEN EMPOWERMENT
C H A P T E R
08
NATIONAL INFORMATICS
CENTRE SERVICES INC.
FOR CITIZEN EMPOWERMENT
National Informatics Centre Services Inc. (NICSI) was
established in 1995 as a section-25 Company under National
Informatics Centre, Department of Electronics and
Information Technology (DeitY), Ministry of Communications
and Information Technology, Government of India for
providing and procuring IT solutions for multiple e-
Governance projects undertaken by NIC, DeitY, Government
and Government Organizations (like Public Sector
Undertakings).
NICSI is a leading IT company with a government facing focus,
having a turnover of more than Rs. 300 crores. It has more than
15 years of experience in assisting government organizations
by providing state-of-the-art and cost effective solutions for all
their growing ICT needs. These solutions are delivered through
purchase of products and services from high quality vendors,
empanelled with NICSI.
8.1 NICSI Advantage
Proven Reliability
With the execution of approximately 1200 projects on annual
basis, NICSI has a proven record of providing IT solutions to
central government, state governments and public sector
undertakings. Strategic alliances with leading vendors help
NICSI in providing dependable and efficient solutions to its
customers.
Quality Products
NICSI leverages partnerships with leading vendors to
provide standardized and customized solutions at
competitive prices, such that the customers can avail the
benefits of its services in a cost effective, minimal risk and
efficient manner. This enables its customers to achieve a
sustainable long term success through the use of quality
products.
Adherence to Best Practices
The procurement process of NICSI is fully compliant with
the GFR rules of the Government of India. The vendors
are empanelled through open tenders with special
emphasis on quality and transparency. Solution
integration with the customers current systems and
confirmation with the internal and external audit
requirements is ensured.
High Market Penetration
Besides working on important national and state level
projects, NICSI has extensive experience of providing
solutions at the district and block level as well.
8.2 Service Offerings for Business
Advancement
8.2.1 Procurement of Hardware & Software
Hardware: NICSI procures hardware such as laptops,
desktops, peripherals, projectors, servers, processors for its
customers. In order to ensure quality, all hardware
procurements are tested before supply to the end customer.
Software: NICSI procures application and security
software such as database management systems, firewalls,
antivirus, office packages, backup and recovery software and
network software for its customers.
8.2.2 Network and Integration Services
NICSI assists its customers in setting up of wireless networks and
procurement of network items such as routers, switches, IP
Phones, LAN and WAN components. NICSI has strategic alliances
with CISCO Systems, HP, Avaya, IronPort, Juniper and Avocent.
Consultancy Services: NICSI hires consultants with
expertise in devising strategy for e-Governance projects. NICSI
deals with Ernst and Young, PWC, KPMG and Wipro for
empanelling consultants on e-Governance projects.
Data Centre Services: NICSI, at its data centre,
offers wide variety of services to different Government
Departments/ Organizations as part of the countrywide
e-Governance initiatives. Services set are flexible and
customi zabl e accordi ng to the need of i ndi vi dual
customer. NICSI has two data centers (both located in
Delhi) with a combined capacity of around 35,000 sq. ft.
The services provided include collocation, shared and
dedicated hosting services.
Technical Support Services: NICSI provides various
technical support services by empanelling leading vendors.
8
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NATIONAL INFORMATICS CENTRE SERVICES INC.
NATIONAL INFORMATICS CENTRE SERVICES INC.
185
8.3 Key Projects and Customers
International Projects
Bhutan: Implementation of 5 NIC developed applications
for the Royal Government of Bhutan
Mongolia : Up gradation & modernization of Atal Behari
Vajpayee Centre for Excellence in Information and
Communication Technology (ABVCE- ICT) at Ulaanbaatar,
Mongolia ; Setting up of CICs in Mongolia
Mauritius : Implementation of e-Prison project in Mauritius
Bangladesh : Information system infrastructure setup at
the Centre for Integrated Rural Development for Asia and
Pacific, Bangladesh
National Projects
Rollout of e-Procurement: It is a generic system
developed to bring in more transparency and efficiency in the
Government procurement process. e-Procurement software has
been provided to Jharkhand, Himachal Pradesh and Punjab for
implementation.
e-Office: It is an instrument for the Next Generation
Governance with a Content Management Framework (CMF)
enabling the employees to create their own content and submit
for review and publication on the portal.
e-Hospital: It is a generic application software which
addresses all the major functions of a Government hospital.
Implementation of National Knowledge Network : NKN
project is an internal network capable of providing secure and
reliable connectivity with ultra-high speed core with multiples of
2.5/10G to 40/100 Gbps.
Creation of National Data Centre : With the objective of
protecting data and ensuring effective backup and data
recovery, NICSI has setup a state-of-the-art Tier III Internet Data
Centre at Delhi IT park premises at Shastri park.
Creation of Development Centre
Other Major Projects : Uttar Pradesh State Wide Area
Network, Passport Office, computerization of CGHS
dispensaries and introduction of plastic cards to the CGHS
beneficiaries, mission mode projects like e-districts in a number
of States. Comprehensive DDO Software, Office Procedure
Automation (OPA) Software and File Tracking System (FTS)
were implemented in a number of Government Departments.
Some other major projects undertaken are setting-up of high
speed data processing centre in the various offices of Registrar
General, India for Census-2011; facilitating UIDAI, Community
Participation Unit of UP Jal Nigam for data centre setup; VC
networking in J&K; Court Computerization; Counseling for
admission in different courses; Integrated Finance Management
System for Government of Rajasthan; Computerization of Chief
Election Office; Prisons in Punjab; NIC services to Doordarshan
for Commonwealth Games etc.
The services of NICSI span across the central and state
governments. Some of the esteemed clientele of the
organization are given in Table 1.
Table 1: Key customers of NICSI
For further details, please contact:
[email protected]
FOR CITIZEN EMPOWERMENT
C H A P T E R
09
AWARDS
FOR CITIZEN EMPOWERMENT
A number of NIC Projects at National, State & District Level
have been awarded for their contribution to e-governance over
the years. Some of the important awards are listed below:
9.1 National Projects
9.1.1 NREGASoft
NREGAsoft was awarded the National award for e-Governance
2009-2010 for Best Government website.
9.1.2 National Portal of India (NPI)
The NPI has been awarded the Government to Citizen
Initiative of the Year in e-Government Track, e-India 2009 by
Centre for Science, Development and Media Studies (CSDMS).
It also won the Best System Demonstration Award at 9th
International Digital Government Research Conference at
Montreal, Canada , Digital Government Society of North
America in 2008. It was awarded Best Government Web Site -
Silver Icon Award in 2007 and Best Project Technology Award
in 2006.
9.1.3 Posts Projects
Department of Posts was the winner of SKOCH Digital
Inclusion Award 2011 for All ICT Initiatives under the category
'Technology in Corporate Competitiveness'. Postal Life
Insurance(PLI) received Certificate of Merit from Skoch
Inclusion in 2011(Top 100 ICT projects in India) and Oracle e-
Governance Excellence award in 2005 under Innovation in IT
category. Best e Content -Manthan award 2007 and Microsoft
e-Governance award for Innovative Project in 2006 has been
given to iMO project. Skoch Inclusion 2011 Certificate of
Merit (Top 100 ICT projects in India) and Skoch award 2010
have been awarded to the epost project. E post Office
received the Skoch Inclusion 2011 Certificate of Merit (Top
100 ICT projects in India).Project Arrow received the Prime
Minister's Award for Excellence in Public Administration in
2010.
9.1.4 GIS Projects
Geomatics Applications won Indian Geomatics Award from
Indian Society of Geomatics (ISG) in 2009. National GIS Portal
won Geo-Spatial Excellence Award by GIS Development (Map
World Forum) in 2009. GIS And Remote Sensing Division was
awarded " Making a Difference in People's Lives in GIS" in 2006.
9.1.5 e-Lekha
e-Lekha developed by Accounts Informatics Division won
National eGovernance Awards 2009 -Silver Icon for
Exemplary Horizontal Transfer of ICT Best Practices. It
was also awarded Government Technology Awards in
2008 and PC Quest Best IT Implementation of the year
award in 2007.
9.1.6 Panchayat Portal
Panchayat Raj Informatics Division won the National E-
Governance Award 2008-2009 (Best Government Web Site
category) for their website.
9.1.7 Common Integrated Police Application
CIPA was awarded "The World Is Open Award" 2008.
9.1.8 CGHS Computerisation Project
Health Informatics Division was awarded The World is Open
Award 2008 for CGHS Computerization.
9.1.9 Agriculture Projects
AGMARKNET received Microsoft Award 2006 for being "A
Project of National Importance". It was judged the Scotch
Editor's Choice 2006. On Civil Services Day 2008,
AGMARKNET was Identified as a programme of 'Innovations
in Administration'. Minor Irrigation Census Computerization
Project and SEEDNET was awarded The PCQuest Best IT
implementation award 2007
9.1.10 Integrated System for Foodgrains
Management (IISFM)
IISFM developed by Food and Consumer Affairs Infosys
Division was awarded the Best e- Governance Project
G2G/G2E in 2007. It was also awarded The Maximum Social
Impact, IT Project of the Year in 2006.
9.1.11 MIS on Integrated Action Plan for
Selected Tribal & Backward Districts (IAPMIS)
IAPMIS developed by NIC -Planning Commission Unit has
been awarded Digital Inclusion Award for 2011 in the category
of 'Technology in Minorities and Weaker Section Development'
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AWARDS
AWARDS
9.2 State Projects
9.2.1 Andhra Pradesh
Online Scholarship Management System(OSMS) Project
received National E-Governance award 2009-2010 for
Excellence in Government Process Reengineering as well as
World is Open Award 2010. E Medlabs -IPM project -
Diagnostic centre workflow automation solution including
screening of A-H1N12009 cases, won e-India 2010 Jury award
and Public Choice Awards.
9.2.2 Arunachal Pradesh
Arunachal Pradesh received State Award (Silver Medal) for its
Jan-Suvidha software by State Government of Arunachal
Pradesh in 2008.
9.2.3 Bihar
SCORE (e-Registration) won the Prime Minister Award for
Excellence in Public Administration for year 2007-08. ELECON
(Election Confidential) won the 11th National e-Governance
Award (Silver Medal) in year 2008. e-KHAZANA
(Computerization of Budget, Treasuries & State Provident
Fund) won the National Award for e-Governance (Excellence in
Government Process Re-engineering) in 2007.
9.2.4 Chhattisgarh
Chhattisgarh received CSI-Nihilent Award- Best e governed
Department - Dept. of Food, PCQuest Best IT Implementation
of The Year 2009, National eGovernance Award (GOLD) for
Public Distribution System, Prime Minister's Award for
Excellence in Public Administration for 08-09 for
computerization of Paddy Procurement and PDS. Dhaan
Kharidi project received National eGovernance Award 2008
(BRONZE) and eIndia Award 2008 for Best Government
Initiative. Chhattisgarh also received Online eIndia Award 2008
for Best ICT enabled department - Dept. of Food and Online
Manthan South Asia Award 2008 for Best Content.
9.2.5 Gujarat
Drug Logistics and Inventory Management System
developed by Gujarat is a recipient of the National e-
Governance award in the health sector in the year 2009.
Xtended Green Node (XGN) is also a recipient of National
e-Governance Award for Re-engineering of Process, and
CSI Award- Special Recognition.The Gujarat High Court
has achieved the India-Tech Excellence Awards under the
e-Governance Category on 'ICT in Gujarat State Judiciary:
The Journey So Far'. It has also won the CSI-Nihilent e-
Governance Awards 2008-09 under the Project Category
on 'ICT in Gujarat Judiciary'. The High Court has also won
the GOLD in the category "Exemplary horizontal transfer of
ICT-based best practices" in the National award for e-
governance 2009-10.
9.2.6 Goa
The Department of Accounts and NIC's joint efforts at
computerization were rewarded in the form of bagging the
prestigious CSI-NIHILENT Award in the department category
for Accounts Online in 2009.
9.2.7 Haryana
Haryana received an award on "Outstanding individual
contribution in Programme implementation of RSBY (Rashtriya
Swasthya Bima Yojana)" at National conference of RSBY held
in 2011. It also received Good Governance Champion Award
2010 (North Zone) at the Government Technologies
Conference 2011. Value added Queue Management System,
multiple counters and Process re-engineering in HARIS at
Gurgaon received Skoch Challenger Award 2010. It was
awarded "Rashtriya Gaurav Award-2009" by India International
Friendship Society for meritorious services in the field of IT & e-
Governance. The project- Integrated Workflow System for
Paperless Admissions to AICTE approved Courses in Haryana
received CSI-Nihilent "Best e-Governed Project", Excellent
Project Award 2007-08. Haryana received 4th Rank in
Dataquest-IDC e-Governance Survey 2008 for "best e-
Governed State of India". Results Through Binocular (RTB) -
ICT Based Examination System & Publication of the Results of
Haryana School Education Board received Skoch Challenger
Award 2007-08. Haryana also received Telecom India
Excellence Winner's Award 2007 for Best e-governed State.
The state also received National e-Governance Awards 2008
for Integrated Web-based Workflow System for Paperless
Admissions to AICTE approved Courses in Haryana (Gold
Icon Award) and Mustard Procurement Management System at
Rohtak (Silver Icon Award). HALRIS - Dynamic Integration of
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FOR CITIZEN EMPOWERMENT
Property registration & Land Records, and RTB - Results
Through Binocular received two awards at the 9th National e-
Governance Conference in 2006. OTIS (On-line Treasuries
Information System) received Microsoft National e-Governance
award 2006.
9.2.8 Himachal Pradesh
Electronic Gazette & HIMPOL were awarded National
eGovernance Award-Bronze in 2009 for Professional
Excellence in Government Process Reengineering and
Outstanding Performance in Citizen Centric Service Delivery
respectively. Integrated Land Records Computerisation
(HIMRIS) received National eGovernance Award-Golden Icon
in 2006 (Professional Excellence for Process Reengineering-
Category New Entrant).
9.2.9 Karnataka
Nemmadi project has won the Microsoft e-Governance award
2007, National e-Governance awards -'Silver Icon' in 2007 and
Government Technology award for eGovernance in the Asia
Pacific region in 2007.
Land records management system- Bhoomi project has won
many awards like National E-Governance award in 2003, CAPAM
Sweden in 2002, united nations award for public services in 2006.
Pancha Tantra - Grama Panchayatha Online System' of RDPR,
Govt. of Karnataka and NIC, Bangalore has got the GOLD
award of National e-governance 2010-11 under the category -
"Exemplary Re-Use of ICT Based Solutions".
The Ganakeekrutha Grahakara Seve (BGS) is the
revenue billing and collection system of Bangalore Water
Supply and Sewerage Boards (BWSSB),and is delivering
a range of government-to-citizen (G2C) services to more
than five lakh citizens of Bangalore. It has won National
Urban Water Awards, 2009 for Achieving Cost Recovery
Through Effective Billing And Collection. It has also won
Silver Icon Award for its Exemplary Performance in E-
Governance Initiatives undertaken in the board in the
year 2003.
9.2.10 Kerala
Project ReALCraft has won South Asia Manthan 2010 Award
under 'e-Governance, Public Service Delivery & Digital
Constituency' Category. Kerala also won the best e-district in
computerization award 2007-08 by CSI- Nihilent. DC*Suite won
the Best e-Governance Award by CSI - Nihilent in 2007. CSI
Nihilent e-Governance Award was received for CAPnic project
(in 2006-07), for MESSAGE project (in 2007-2008), for
Transport project (in 2007-2008) and for hsCAPNIC project (in
2008-2009). The CAPnic project received the Manthan Award
South Asia in 2009. The hsCAPnic project received the National
eGovernance Award in 2010 for Focus Sector Education. SAND
bagged first place in e-governance award from Government of
Kerala 2009 as well as CSI Nihilant Award of appreciation under
G2C in 2011.
9.2.11 Madhya Pradesh
New Defined Contributory Pension Scheme (NDCPS)
bagged Chief Minister Excellence Award for good
Governance for year 2010). Seva Mitra Samadhan Kendra of
District Administration, Seoni bagged e-World Forum (Jury
Award) - Best e-District Initiative of the Year 2010. M.P.
State Education Portal project has bagged the National E-
Governance 'Gold Icon' Award. It has also bagged CSI
National E-Governance Award for year 2009.The project
has won Manthan South Asia E-Governance Award in 2009
and MP State E-Governance award for Best Project under 'IT
for Masses Category'. e-Scholarship Portal won e-
governance certificate of appreciation from the MP State
Govt. in 2010. i-GeoApproach (Internet Geomatics-based
Application for Planning Rural Road Connectivity to
Habitations (Under Pradhan Mantri Gram Sadak Yojna
(PMGSY) bagged International Special Achievement Award
in GIS and National e-Governance Award 2009-10 in
"Innovative usage of Technology in e-Governance". Land
Records Information System has been awarded CSI
Excellence Award (Best IT uses in state) for promotion of
Information Technology.
9.2.12 Maharashtra
Maharashtra received the Manthan appreciation award for e-
lokshai IVRS. Rojgar Vahini won the Best E-Governed Project
(Out Standing Project) in the CSI-Nihilent E-Governance
Awards 2007-2008.
9.2.13 Odisha
The successful implementation of e-Municipality at
AWARDS
Bhubaneswar Municipal Corporation (BMC) has enabled the
state to fetch the "Pragati Sathi (Partner of Progress)" award.
9.2.14 Punjab
SUWIDHA was ranked topmost among all the e-governance
projects in the country by Skoch in 2005-06. SUWIDHA
received Excellence award from Microsoft for 2006.
9.2.15 Rajasthan
At eWorld Forum 2011, Rajasthan won the first Prize for
SUGAM Single Window and Kanpura (Ajmer) GPNIC Rural
Connectivity projects. Project 'Pay Manager' has received
eRajasthan-2009 Public Choice award under G2C Category.
"Pregnancy, Child Tracking & Health Services Management
System" received the first prize under the e-HEALTH
Government Policy Initiative category at eINDIA 2010. SUGAM
(Jodhpur) won CSI-Nihilent e-Governance Awards 2008-09
under district category.. "eGram" has received eRajasthan-2009
Jury Award under G2C Category and Manthan Award South
Asia 2009. BPL Census received PC Quest Best IT
Implementation award in 2008. Apna Khata (Land Revenue
Computerization Project) was adjudged First runner-up for
excellence in IT Government Sector. Treasury Computerization
project was awarded TCS- Oracle e-Governance Excellence for
IT and Revenue Efficiency in 2006.
9.2.16 Tamil Nadu
GePNIC has bagged Skoch-Challenger Award 2010, eIndia
Award for G2B Initiative of the year 2009 , India-Tech
Excellence Award 2009 for the Odisha Implementation.
9.2.17 Tripura
Energy Billing System received CSI-Nihilent Awards 2008-09
under Project category. e-Hospital@NIC suite, an
HLDevelopment Framework (HDF) compliant and ISO/IEC
9126 certified end-to-end solution for managing processes
and services in public hospital, implemented at Dr. B R
Ambedkar Memorial Hospital and Tripura Medical College
received eWorld Award 2011 under the category "Best ICT
Enabled Hospital".
9.2.18 Uttar Pradesh
Uttar Pradesh received Prime Minister's Award for
Excellence in Public Administration for implementation of
Lokvani in Sitapur. Lokvani also received Golden Icon
Award at 9th National e-Governance Conference, Special
mention at the Stockholm Challenge, Microsoft Award for
Best Practices and Manthan Award. The SIO received the
"Transformation Leadership Samman" by Lucknow
Management Association & DataQuest e-Gov Champions
Award for spreading eGovernance in the states of Uttar
Pradesh & Bihar. eScholarship received 'Certificate of Merit'
during the Microsoft Government Leadership Summit. ePDS
project received CSI Nihilent Award for eGovernance 2009-
10 and Manthan Award. Bhulekh (Land Records
Computerisation) & UP Treasury were awarded Oracle
eGovernance Award. Board of Revenue was awarded CSI
Nihilent Award for Best eGoverned Department for its
computerization by NIC.
Besides this, some NIC districts also received awards.
Manthan Award was given to Pilibhit for Telemedicine
Application. Manthan Gold Award to District Mirzapur & NISANI
- (National Identity Card Software). Other awards were
Nasscom Award for Jhansi, eWorld Award for Arogyam &
eSamvad to Kanpur Dehat. 8 officers of NIC-UP State Unit
also received " President Silver Medal" & a " Certificate of
Honour" for computerisation of Population Census 1991. NIC-
UP State Unit also received the best paper award during " 10th
ESRI India User Conference, 2009.
191
FOR CITIZEN EMPOWERMENT
Department of Electronics & Information Technology
Ministry of Communications & Information Technology
Government of India
A-Block, C.G.O. Complex, Lodhi Road
New Delhi - 110 003
E-Mail: [email protected]
Website: http://home.nic.in
Copyright 2012 NIC, DeitY, MCIT
National Informatics Centre (NIC) is a premier
S&T organization of the Government and has
been responsible for inculcating ICT culture in
the country. NIC assists the Ministries/
Departments, State Governments and
District Administration to implement
methodologies for management & monitoring
of e-Governance projects. In short, it has
been an integrated solution provider for overall
ICT needs of the Governments at various levels.
This compendium presents the details of
NIC's initiatives in setting up of Nationwide
Common ICT Infrastructure, Standard
Products and Solutions designed to address
e-Governance initiatives, major National
Projects, State/UT Informatics support and
services rendered at District / below District level .
It endeavors to create a comprehensive
picture of the contribution of NIC in the area
of e-Governance for citizen empowerment.
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National Informatics Centre