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READING
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in the test
book.
Part 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are
given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A),
(B), (C), or (D) on your answer sheet.
101. If you want to purchase a lower priced
ticket, either contact us through regular mail --------call our hotline and then we will send
you an application immediately.
A. or
B. neither
C. nor
D. both
102. In order to brand your business, youd
better include your --------- in every letter you
send to customers, which helps remind them of
whom they do business with.
A. signing
B. signed
C. signature
D. to sign
103. We are proud to announce that Dax
Shepard has been --------- as our new
managing director to oversee corporate
expansion in Europe.
A. deposited
B. predicted
C. operated
D. appointed
104. The general manager has --------- that any
information customers enter be used only to
respond to their inquiries and requests.
A. suggested
B. suggesting
C. suggest
D. suggestion
105. This list is comprised of thousands of -------- to various magazines, including
computers, automobiles, garments and
electronics.

A. spectators
B. witnesses
C. participants
D. subscribers
106. Additional information on ---------financial aid such as grants and scholarships
can be obtained from career offices at each
university.
A. extend
B. extensive
C. extent
D. extension
107. We are opening a fully renovated
Condominium --------- located in a quiet
setting, and complete with many amenities.
A. conveniently
B. correctly
C. greatly
D. widely
108 --------- for reconstruction contracts has
been getting stiffer over the years since it can
generate enormously lucrative earnings.
A. Competitively
B. Competition
C. Competitive
D. Competes
109. Many people were standing in line
outside of the box office to --------- a limited
number of low cost tickets, which are offered
as specials each month.
A. support
B. achieve
C. purchase
D. replace
110. The article provides readers with tips on
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how to get --------- out of debt by setting

financial goals and eliminating unnecessary
spending.
A. totally
B. total
C. totaled
D. totaling
111 --------- all the alterations to the plan have
been approved, they should be submitted to the
appropriate office no later than the end of the
month.
A. Like
B. Once
C. Unless
D. Despite
112. Ms. Cordova was struggling to
successfully complete the task assigned to her
by --------A. herself
B. he
C. hers
D. she
113. The general hospital was able to improve
patient care significantly without hiring more
staff by ---------- in a new information system.
A. invests
B. invested
C. investing
D. invest
114. Automakers are recovering from weak
Results ---------- a series of complicated
restructuring processes, and experiencing
increased revenues and profits as a result.
A. through
B. behind
C. above
D. except
115. Our experienced and skilled technicians
can be of much help in the event that you -----delete something essential from the program.
A. accident
B. accidental
C. accidents
D. accidentally
116. Most companies like all their employees -------- on innovative products and to believe
passionately in their mission.
A. to work
B. works
C. be working
D. will work

117. Researching an employers organizational

structure, products, services and reputation is a
highly recommended ---------- for those
preparing for job interviews.
A. practice
B. reference
C. plot
D. resource
118. Under no circumstances may you copy or
distribute any secret information --------appropriate written permission from us.
A. upon
B. without
C. until
D. along
119. It is important to look through the
documents ---------- that everyone in charge
can know at which stage they should be
completed.
A. concerning
B. over
C. so
D. since
120. Most of the hotels have their own pool
and sun terrace with a pool-side bar which
serves drinks and snacks --------- the day.
A. throughout
B. from
C. about
D. between
121. When the ---------- for this new safety
policy was under consideration by the
managers, a number of experts were asked for
their comments.
A. proposing
B. propose
C. proposes
D. proposal
122. We do apologize for the inconvenience
resulting from the service which is now
temporarily-----A. unavailable
B. related
C. stylish
D. disinterested
123. The restaurant closed for extensive
renovations, assured customers that it--------them with better quality food and exceptional
service.
A. will provide
B. provide
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C. providing
D. to provide
124. Any employees who are --------- late or
absent from work may be subject to
disciplinary actions, regardless of their
position.
A. consistently
B. steadily
C. sensibly
D. exactly
125. Most of the employees are entitled to a
maximum of one hour for a lunch break,
depending on----------assigned work schedule.
A. ours
B. their
C. theirs
D. ourselves
126.Your personal information, including
credit card numbers, mailing address, e-mail
address and phone numbers, will be collected
in order for us to --------- your order for
products.
A. affect
B. contain
C. fulfill
D. mention
127. A questionnaire asked --------- to evaluate
the appearance and the overall brightness of
the new merchandise.
A. shopping
B. shoppers
C. to shop
D. shopper
128. When the installation process is ---------and an OK screen appears on the computer,
please remove the last CD and click reboot.
A. complete
B. entire
C. whole
D. total
129. All the workers are required to --------verify that the proper maintenance of storage
facilities is conducted with extreme care.
A. periodic
B. periodical
C. periodically
D. period
130. The growing number of vacant housing
units on the --------- for more than 6 months
implies that excessive supply still exists.
A. sale

B. place
C. advertisement
D. market
131. The elegant hotel we stayed at was -------and bright and had a private entrance and patio
with a view of the ocean.
A. spacing
B. spacious
C. spaciousness
D. spaces
132 --------- to focus resources and investment
on this rapidly growing business, we have to
make a strategic decision.
A. Whether
B. According
C. In order
D. How
133. We, one of the leading manufacturing
companies, would like to build a ---------beneficial relationship with your esteemed
company.
A. precisely
B. respectively
C. punctually
D. mutually
134. Please read the terms and conditions
carefully to determine whether or not you can
request a refund or ---------- for the products
you ordered.
A. replacement
B. complaint
C. receipt
D. promotion
135. Applicants are advised to fill out an
application form concisely to impress potential
employers, without being too ------- or boring.
A. repeating
B. repetitive
C. repetition
D. repeat
136. Passengers will get to their destination on
Time --------- our departure time is a little late
due to a mechanical problem.
A. as if
B. while
C. because
D. even though
137. All the terms of the agreement must be
clear so that the meaning and intent wont be -------- by either party.
A. misinterpret
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B. misinterpretation
services into the province.
C. misinterpreted
A. for
D. misinterpreting
B. next
138. People dont put much importance into a
C. while
powerful marketing tool and ---------- miss the
D. onto
opportunity to gain more potential customers.
140. Youd better consider the factors that
A. now that
assess the effectiveness of the --------- training
B. in case
system and implement corrective actions in a
C. therefore
timely manner.
D. otherwise
A. enlisted
139. The plans are under serious consideration
B. opportune
--------- extension of better garbage collection,
C. international
street maintenance and adequate sewage
D. appropriate
PART 6
Directions: Read the texts on the following pages. A word or phrase is missing in some of the
sentences. Four answer choices are given below each of these sentences. Select the best answer to
complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet.
Question 141 143 refer to the following letter
Ms. Adrina Arc,
General Manager
Garta Engineering
Arlington CA 95402
Dear Ms. Arc,
I read about your job vacancy in the newspaper. It stated that your company is looking for individuals
who possess excellent communication skills and a leadership background to train entry-level
employees. As my enclosed resume--------, I have more than 10 years of the training
141. A. shows
B. showed
C. showing
D. show
experience you seek.
I have also attached a list--------- all my previous supervisory work experience as required.
142. A. across
B. to
C. among
D. of
Please dont hesitate to contact any of the people on the list ----------- can attest to the fact that I am a
143. A. He
B. They
C. Whose
D. Which
strong candidate for the position.
I would welcome the opportunity to discuss these qualifications with you. Please contact me at (352)
555-8140 at any time. I look forward to hearing from you soon.
Sincerely,
Dane Cook
Marilyn Appleton
135400 Hilltop Avenue
Mantana CA 99444
September 3, 2007
Enclosure: Resume & list
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Question 144 146 refer to the following announcement.

Dear members:
The Houston Book Club thanks you for ------- your ASAF membership.
144. A. enrolling
B. renewing
C. offering
D. removing
Annual membership dues from September 2007 through September 2008 are $350.00.
Please click the purchase button below to complete your renewal process by credit card.
Or if youd like, you will --------- be granted an option to pay by sending us a check or money order
145. A. lately
B. also
C. only
D. then
by post. In that case, please make it payable to ASAF of Houston, P.O.Box 123756 Houston, TX
77251.
As our way of saying thank you, we will offer a travel certificate for a free one-night stay at your
choice of 3 different hotels.
We hope you -------- to enjoy the Houston Book Club for years to come.
146. A have continued
B. continued
C. will have continued
D. continue
Question 147 149 refer to the following advertisement.

Gardening can be a success

Dear Fellow Gardeners,
Get valuable tips from a newly published book by Tomas Gray. In his book, the writer tells the story
about --------- he could turn his passion of gardening into a lucrative business.
147. A. it
B. what
C. how
D. when
Owing to increasing customer awareness of the hazards of using a lot of pesticides in food
production, people are rushing for organic produce. Only if you have a small back garden you can
develop a thriving business----------a couple of years, though.
148. A. within
B. during
C. under
D. besides
If you want to start your own business in organic produce, Tomas Grays book can ---------you
149. A. Charge
B. lose
C. produce
D. make
money.
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Questions 150 152 refer to the following article.

Concert by New York Symphony

The New York Symphony Orchestra is internationally recognized as having achieved a top place
among prominent orchestras.
The NYSO will make musical history next week on October 10, 2007. An official announcement---------- by Maria Simpson, the former music director, yesterday.
149. A. made
B. will be made
C. was made
D. had made
Singers and Actors will also be able to have the opportunity to perform in full production,
accompanied --------- the famous orchestra and presented at the Shore Theater.
151. A. following
B. by
C. beyond
D. into
Purchasing tickets early is--------, because many fans are expected to undoubtedly rush to the
152. A. advice
B. advising
C. advisor
D. advisable
concert.
Part 7
Directions: In this part, you will read a selection of texts, such as magazine and newspaper articles,
letters, and advertisements. Each text is followed by several questions. Select the best answer for
each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 153 154 refer to the following newspaper aricle.

Airport Expansion in the Works

FORT REGINALD - The Fort Reginald Ministry of Transportation is currently finalizing plans to
expand Mirabel International Airport. According to sources, a minimum of 142 million Euro, more
than half coming from overseas investment, is to be earmarked for the project. The Ministry cites
the steady increase in air traffic and the deregulation of air transport as the major factors that have
led to the elaboration of a project for the expansion and modernization of the current airport.
The main feature of the project will be a major new addition to the terminal, to be designed by the
architect Santiago Cervantes. This will expand the total size of the air terminal to cover an area of
25,000 square meters, including five additional gates, and experts estimate it will be capable to
handle 2.5 million passengers per year. The groundbreaking ceremony is slated for early this
September, and construction is expected to be completed in about 18 months.
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153. Where will the largest portion of the

funding for the expansion come from?
A. Mirabel International Airport Authority
B. Fort Reginald Ministry of Transportation
C. Passengers
D. Foreign investors
154. What is NOT part of the proposed plan
for the airport?

A. The demolition of the existing terminal

B. An investment of more than 142 million
Euros
C. Building more gates to handle more
passengers
D. A new addition designed by a famous
architect

Questions 155- 156 refer to the following notice.

PORTABLE DATA STORAGE DEVICES

Please be advised that, effective immediately, personal data storage devices, such as key
drives and portable hard drives, will not be allowed on company premises. Because they pose
too much of a security risk, personnel are asked to refrain from bringing such devices to the
office. Employees who require a means of mass storage for bringing work home with them
are asked to fill out a requisition form and submit it to their manager for approval. Those with
appropriate security clearance will be issued a special company portable hard drive. This will
be checked by security and scanned for sensitive data or potential security risks (viruses or
other malicious software) upon entering and leaving the building. Your cooperation in this
important new procedure is very much appreciated.
155. Where would this notice most likely be
posted?
A. In a doctors office
B. Next to a photocopier
A. On a public-interest bulletin board
B. At a front-entrance security desk

156. What are employees asked to do if they

need to bring work home with them?
A. Use their own mass storage devices
B. Get permission to use a key drive
C. Make a request with their supervisor
D. Check their personal hard drive with
security.

Questions 157 159 refer to the following letter.

Kratschen Pharmaceutical Canada, Inc.

100 Wellington Avenue
Toronto, Ontario, Canada
Ms. Julia Kruger,
Kratschen Pharmaceutical Group, Inc.
Kratschen Plaza
175 Rubens Strasse Berlin, Germany
Dear Ms. Kruger,
It will be our pleasure to welcome you to our offices for the strategic planning meeting.
Heinrich Nasse informs me that you will be arriving in Toronto on Lufthansa flight LA843 on
Monday, January 15 at 6:30 a.m. I have made arrangements to have my assistant, Ms. Cathy
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Somerset, meet you at the airport and drive you to our offices. I have also instructed her to make
sure that everything is to your satisfaction for the duration of your stay, so if there is anything you
need, please feel free to ask her. We have made a desk and computer available for you to use to
prepare your presentation materials for the meeting on Wednesday. If you have any other special
requirements, please give me a call, and I will make the necessary arrangements.
A room has been booked for you at the InterContinental Hotel, which is a short taxi ride from our
offices. They have an excellent restaurant where you can have your breakfast. Otherwise, I can
certainly let you know of many other restaurants in the area. You may feel free to have your
lunches in the staff cafeteria here at the office. Im sure you will find it surprisingly good. Ms.
Somerset will help you with your transportation while you are here with us.
I look forward co meeting with you in person in a few days.
Sincerely,
John Mitchell
President, Kratschen Pharmaceutical Canada, Inc.

157. Why is Ms. Kruger going to Toronto?

A. To inspect the facility
B. To install a new computerized system
C. To give a presentation at a meeting
D. To attend a conference
158. Why might Ms. Kruger need to contact
Mr. Mitchell before she arrives?
A. To request a hotel reservation
B. To ask to use a computer

C. To let him know what flight she will be on

D. To find out if she can use a digital projector
159. Where does Mr. Mitchell say Ms. Kruger
should have her lunch?
A. At the InterContinental Hotel
B. At a restaurant in the area
C. At the Kratschen Pharmaceutical offices
D. At his favorite restaurant

Questions 160- 162 refer to the following memorandum.

In response to the numerous requests weve received, the Fitness Center will be starting up yoga
classes this September. We have hired a new instructor with eight years of experience instructing
classes in Hatha yoga. The classes will be held on Monday and Wednesday mornings at 7:45
a.m. in the Fitness Center aerobics hall, but if there is enough demand, we will be opening
another class starting at 6:45 a.m. As always, there is no charge for employees, and members of
the general public who wish to join can do so for $25 for the eight-week session, or $3 per class.
I recommend that you register early, as space is limited.
In order to ensure the health and welfare of our staff, we require that those wishing to participate
in the yoga course have their family physician fill out a health history form. You can pick up the
forms prior to the start of September at the front desk in the Fitness Center. Please return the
completed form, signed by your doctor, when registering for the class.
No special equipment or footwear is needed, but we recommend stretchable, loose- fitting
clothing. In addition, for those of you wanting to get extra practice at home, special mats will be
available for purchase for a nominal charge starting in September.
Jessica Bale, Fitness Center Coordinator

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160. What is the purpose of this memo?

A. To advertise the start of a new fitness
course
B. To introduce the new fitness center
C. To announce the hiring of a new staff
member
D. To remind staff about their health check ups
161. What are employees asked to do before
registering for the class?
A. Buy a special mat so they can practice at

home
B. Pay $25 for the eight-week course
C. Get a special form filled out by their doctor
D. Attend an information session at the fitness
center
162. What is mentioned about equipment
employees are required to bring?
A. They need to buy a mat.
B. They must wear loose yoga pants.
C. They are not allowed to use footwear.
D. They dont need any special equipment

Questions 163 164 refer to the following notice.

IMPORTANT NOTICE
All employees of Roger's Cable are no longer allowed to park on the side streets on the opposite
side of Manordale Avenue. We have received complaints from the residents of the neighborhood
and the by-law enforcement about employee vehicles. Effective immediately, all staff are
required to purchase a parking pass for the underground parking beneath the building for $35 per
month. Ask your manager to have the parking fees withheld from your monthly pay deposit.
Thank you for your cooperation.
163. Who issued this notice?
A. The Manordale Residents Association
B. The employees of Rogers Cable
C. A by-law enforcement officer
D. A manager at the company
164. What are employees asked to do?
A. Ask their manager for a permit to park on

the side streets

B. Ask the residents for permission to park
near Manordale Avenue
C. Pay to park in the underground parking lot
D. Buy a parking permit for one of the city
parking lots

Questions 165 166 refer to the following notice.

Towel Policy
Thank you for choosing the Wellington Hotel - your home away from home in the heart of
Chicago! We care about the local environment, and in an effort to reduce our water consumption
and the amount of harmful detergents we use, we have put the following policy into effect.
We ask all guests to please hang up the towels that do not require changing on the towel racks.
Place all used towels in the bathtub, and they will be exchanged for fresh towels. Should you
require any additional towels, please feel free to contact the front desk staff.
Thank you for doing your part to protect the environment.
165. Where would this notice likely be found?
A. In the laundry room
B. At the reception desk
C. In the guests bathroom
D. In the hotels public restrooms
166. What are guests asked to do if they

require clean towels?

A. Leave them in the bath
B. Make a request at the front desk
C. Ask the housekeeper
D. Put them on the floor
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Questions 167 170 refer to the following letter.

Sylvie Depardieu,
Small Business Association of Windover,
P.O. Box 7465,
Windover, VT
Dave Mitchell
Manager, Sunrise Health Foods
154 Beecham Avenue, Unit 3A
Windover, VT
Dear Mr. Mitchell,
As a long-time member of the Small Business Association, Im sure youre as upset as the rest of
us about the recent hydro rate increase of 29 percent which took effect in October. The difference
in our monthly electricity bills is considerable, and for small businesses such as ours that are
struggling to make ends meet, Im sure I dont need to tell you what the increase could mean in the
long term.
I wanted to let you know that, as President of the Small Business Association of Windover, I have
taken the initiative to contact the State Corporation Commission on behalf of the Association to
voice the concerns of small business owners in the area and to register our opposition to this rate
increase.
In doing so, I was informed that final approval for this increase has not yet been given to Vermont
Hydro by the Commission. Commissioners will decide in the near future whether to approve all,
some, or none of the requested 29 percent increase. If the full 29 percent increase is not approved,
customers will receive a refund for any overcharges (so save your monthly statements).
This pending decision gives us an opportunity to prevent the increase. That is why I am writing to
all of the members of the Association to ask for your support. As customers of Vermont Hydro, we
can all contact the Commission and register our opposition to this rate increase. Now, it is your turn
to be proactive. Call to register your opposition and pass the word along to businesses in other
areas served by Vermont Hydro; even your friends and family could call - every little bit helps.
You can call the State Corporation Commission at (800) 553-7845 between 8:15 a.m. and 5 p.m.
Monday through Friday. You will be directed to leave your name, address, telephone number and a
statement of opposition. The call takes only 2 to 3 minutes. Every call is tabulated and will
hopefully make a difference in the final decision made by the commissioners.
Sylvie Depardieu
167. What is the current position of the
sender?
A. She is a member of the State Corporation
Commission.
B. She is the mayor of Windover.
C. She is an employee of Vermont Hydro.
D. She is the president of the Small Business
Association.
168. What is the main purpose of this letter?
A. To inform residents of the increase in their
electricity service rates
B. To ask for help from the members of the
association
C. To complain to Vermont Hydro about their
new rates
D. To tell business owners where they can get

more information
169. What information is NOT included in the
letter?
A. The phone number of the State Corporation
Commission
B. The hours during which the Commission
receives calls
C. The average increase in users monthly bills
D. The amount of the Vermont Hydro rate
increase
170. Who should be contacted about the
matter?
A. Vermont Hydro
B. The State Corporation Commission
C. Sylvie Depardieu
D. The Windover Small Business Association.
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Questions 171 173 refer to the following advertisement.

Burnett & Sons, Professional Reupholsters
Enhance the Value and Beauty of Your Furniture!
Provided that a sofa or chair is in good shape on the inside and only needs new fabric on the outside,
all thats needed is recovering. When a piece needs work on the inside, including new webbing,
re-tied springs, new fillings, and re-cushioning, then a full-scale reupholstering is called for. Either
of these jobs requires the skills of a professional upholsterer, and thats why you should choose
Burnett & Sons. We are specialists in this field, and have been in the upholstery trade for 18 years.
Call us now at (020) 7622-9347.
If your old piece has a good frame, theres some significant savings to be had. Remember, good
frames dont wear out! If your old sofa frame has lasted ten years or more, its probably good
quality. Reupholstering that sofa instead of buying a new one can mean significant savings. The
price of a good wooden frame has jumped by more than 100% in recent years. And they dont make
them like they used to!
The professionals at Burnett & Sons use only the highest-quality modem materials and time-tested
traditional skills, providing you with results that are even better than the original. Youll get a full
measure of value for your money, with quality thats hard to match. Stop by our workshops,
conveniently located in central London, or stop by our website at www.burnettupholsterers.com to
see our impressive gallery of before-and- after photos. We offer convenient door-to-door pick-up
and delivery service and are available to visit your home for a quotation.

171. Who would be interested in this

B. You can have your sofas frame rebuilt.
advertisement?
C. You can make use of modern materials and
A. Someone who is interested in buying new
traditional skills.
furniture
D. You can have your piece picked up and
B. Someone who wants to learn how to
dropped off.
reupholster
173. What is available on the companys
C. Someone who will recover or fix a sofa or
website?
armchair
A. Pictures of work they have done for their
D. Someone who needs a new frame built
customers
172. What is NOT mentioned as an advantage
B. Directions to their other workshop location
of hiring Burnett & Sons?
C. Pieces of the fabrics they have available
A. You can have them give you a price at your
D. A discount coupon
house.
Questions 174 177 refer to the following letter.
Dalton, Fitch, and Cope Attorneys
143 W. 23rd St., Unit 130B, Chalmers Building, 13"' floor, New York, NY
August 27th
Reginald Mercer, Attorney at Law 19 Market Close,
Newport, MD 55055
Dear Mr. Mercer:
This confirms that we have received your August 18th letter and the draft of the distribution
contract you enclosed. I have read the draft thoroughly and discussed it with my client, Mr.
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Fukazawa. The following initial points will need to be resolved before we can move ahead with
negotiating the finer points of the contract:
Term. The term would need to be at least ten years before my client could seriously
consider entering into the contract.
Unit Price. The unit price would need to be at least $140.50 before my client could
consider the contract financially feasible.
Controlling Law. My client does business only in the State of New York and does not
desire to engage a lawyer in Maine, so the contract will need to provide that New York law
controls.
Publicity. My client requests that the last sentence of paragraph 3 on page 2 of the contract
be changed to read as follows: Publicity given to the program or services provided herein,
including, but not limited to, notices, information, pamphlets, press releases, research,
reports, signs, and similar public notices prepared by or for the Licensor, shall identify the
Agency as the sponsoring agency and will not be released without prior written approval
from the Agency.
Please discuss these points with your client at your earliest convenience and let me know if your
client is willing to pursue negotiation of a contract along these lines.
Yours truly,
Adrian Cope,
Cc: T. Fukazawa
174. Who sent this e-mail?
A. Mr. Fukazawa
B. Reginald Mercer
C. Mr. Fukazawas lawyer
D. Mr. Mercers lawyer
175. What did Mr. Mercer previously send to
the writer of this letter?
A. A draft of a legal document
B. A letter asking for some changes
C. A request for distribution rights
D. The final version of a contract
176. What is NOT mentioned as a proposed

change to the contract?

A. Extending the duration of the agreement
B. The unit cost of the product
C. Control of the marketing of the product
D. The cost of shipping the product
177. What is the recipient asked to do?
A. Make the changes to the contract
B. Talk to his client about the requirements
C. Ask his client not to continue the
negotiations
D. Sign the contract once the changes are
made

Questions 178 180 refer to the following information.

Athena Airlines Passenger Briefing

This passenger briefing contains information about our flight itinerary to Phoenix and Salt Lake
City. Please ask a customer service representative if you need further assistance.
Thursday 12/23/2007
Depart SAN DIEGO, CA
BROWN FIELD MUNI
08:00 a.m.
Arrive PHOENIX, AZ
PHOENIX SKY HARBOR INTL
09:53 a.m.
Flight Time
00:53 Time Change: Add 1 Hour(s)
Catering Info: Light breakfast including danish, fruit and fresh orange juice
Thursday 12/23/2007
Depart PHOENIX, AZ

PHOENIX SKY HARBOR INTL

10:45 a.m.
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Arrive SALT LAKE CITY, UT

SALT LAKE CITY INTL
12:06 p.m.
Flight Time
01:21 No Time Change
Special Notes: Transportation from Salt Lake Airport to your meeting will be provided by
K & R Limo.
Service - 602-555-1234
Friday 12/24/2007
Depart SALT LAKE CITY, UT
SALT LAKE CITY INTL
01:00 p.m.
Arrive PHOENIX, AZ
PHOENIX SKY HARBOR INTL
02:15 p.m.
Flight Time
01:15 No Time Change
Catering Info: Sandwich tray, fresh fruit and light dessert
Friday 12/24/2007
Depart PHOENIX, AZ
PHOENIX SKY HARBOR INTL
03:00 p.m.
Arrive SAN DIEGO, CA
BROWN FIELD MUNI
02:53 p.m.
Flight Time
00:55 Time Change: Lose 1 Hour(s)
178. What is this information related to?
A. A travelers itinerary
B. A train schedule
C. A flight plan
D. A pilots directions
179. What is this passengers final destination
on Thursday?
A. San Diego
B. Phoenix

C. Salt Lake City

D. Brown Field
180. How much time will be spent flying on
the return trip?
A. 1 hour and 15 minutes
B. 55 minutes
C. 1 hour and 10 minutes
D. 2 hours and 10 minutes

Questions 181 185 refer to the following memorandum and email.

To: All Premiere Life staff
From: William Fortright, CEO
Re: Annual charitable contributions
Seasons greetings to everyone in our Premiere Life family! We wish you the very best!
It is at this time of the year that we make a special effort to think of those who are less fortunate.
We have made a tradition at Premiere Life of choosing one charity each year to make a charitable
donation to as an organization, and this year, we have chosen WorldSight.
For those of you unfamiliar with the good work this organization is doing, WorldSight provides
medical assistance and food aid to people who are experiencing crises in areas of the world
ravaged by famine and war. They are a non-governmental, non-profit organization, and they rely
entirely on private charity.
We were very pleased with your generosity last year in response to our pledge to donate to the
United Way. We had promised them $25,000, but as a result of your generosity, we were able to
give $40,000 - and no doubt made a difference in the lives of many, many people. This year, were
hoping to get even more staff members involved and raise even more for WorldSight.
Alison McGee, the Human Resource manager, will be organizing the campaign this year. She will
be passing out a form which you can use to pledge a certain amount of your January pay deposit,
and we will pool all of your contributions and make one donation to WorldSight on behalf of all of
you. If you would like to be involved, please fill out and return the signed form to her before you
leave for your holidays on December 20th.
Lets all give this holiday season and make a difference in the lives of those who are not as
privileged as we all are.
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To: McGee, Alison <[email protected]>

From: Allen, Jay <[email protected]>
Date: December 21
Re: Forgot the form!
Hi, Alison! Its Jay from Accounting. Im really sorry to bother you over the holidays, but I wanted
to find out if there was any way I could get my contribution form to you. I had it all filled out on
Thursday,, but I guess I was in a big hurry to go on Friday and I totally forgot to drop it off with
you. The ridiculous thing is that I had it in my hand. Sorry about that. Im really interested in
contributing, though. And if theres anyway I could get this to you, please let me know. Perhaps I
could courier it to you. As far as I know, theyre usually open right up until the 23rd for all those
people who forgot to mail their Christmas presents! Let me know. Ill look forward to your e-mail.
Take care,
Jay Allen

181. What is this memo about?

A. A special company holiday
B. An annual campaign for charity
C. Some charitable organizations
D. An increase in pay
182. What does Mr. Fortright hope to do this
year?
A. Get more staff to donate to charities this year
B. Make donations to both the United Way and
WorldSight
C. Raise more for WorldSight than they donated
to the United Way
D. Contribute more money to the United Way
than to WorldSight
183. What are the staff asked to do?

A. Contact Alison McGee as soon as possible

B. Contribute some money to Ms. McGee
C. Fill out a form to have part of their pay
withheld
D. Give a donation to the United Way
184. Who wrote the e-mail?
A. An employee of the United Way
B. An employee of WorldSight
C. A person who works with Alison McGee
D. Someone who handed in the form
185. What mistake did Mr. Allen make?
A. He left his form at the office.
B. He did not fill out his form properly.
C. He couriered his form to Ms. McGee.
D. He forgot to drop off his form

Questions 186 190 refer to following advertisement and e-mail.

Job Posting #A9872 JUNIOR CIVIL STRUCTURAL ENGINEER WANTED

Company:
SuperCAD International
Location:
Portland, ME 04101
Job Type:
Temporary
Classification:
Full Time
Salary Range:
$25,000 - 30,000
We currently have an opening for a JUNIOR-LEVEL CIVIL ENGINEER. Suitable candidates
should have a bachelors degree in Civil/Structural Engineering and experience with structural
steel. Starting with a six-month contract, leading to permanent, full-time position. Experience is a
plus, but not a must. Apply for this job at www.jobseeker.com/posting_A9872/apply. Call
SuperCAD HR Manager Chris Galliano at 800-542-8347 x205 for location and details.
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To: [email protected]
From: [email protected]
Re: Job Posting A9872
Attachment: pauldafoeresume.doc (43 KB)
Dear Mr. Galliano,
I am writing in response to the job posting on www.jobseekers.com, regarding an available position
at your firm as a junior civil engineer. I am interested in being considered for this position, as it is
very much in line with my present career objectives. I also feel that I have sufficient credentials to
warrant your serious consideration.
As you will be able to judge for yourself by referring to the attached copy of my resume, I have
ample experience in the engineering industry to meet the requirements of the job and to enable me
to succeed as a member of your team. Please allow me to highlight the following:
EDUCATION
M.S. Structural Engineering and Structural Mechanics, University of California, Berkeley B.S. Civil
Engineering, University of California, Davis (Highest Honors)
PROFESSIONAL EXPERIENCE
1998-2004 Junior Civil Engineer with Karl Kennedy & Associates, Inc.
Provided civil engineering, structural engineering, consulting, failure analysis, forensic engineering,
and related expertise to a wide variety of clients.
If it appears that my qualifications meet your current needs, I would welcome the opportunity to
meet with you to discuss employment possibilities in more detail.
Should you require any additional information, or if you would like to meet with me for an
interview, please do not hesitate to contact me at (426) 630-4483.
Thank you for your time and consideration, and I look forward to hearing from you.
Sincerely,
Paul Dafoe

186. What type of job is being advertised?

A. A part-time, permanent position
B. A full-time, permanent position
C. A part-time, contract-based position
D. A full-time, contract-based position
187. What are applicants asked to do?
A. Post their resume on the jobseekers site
B. Visit the SuperCAD International website
C. Phone jobseekers.com for more details
D. Send their resume directly to Chris Galliano
188. How much experience is required to
apply for this job?
A. None
B. Six months
C. One year
D. Four years

189. What is Mr. Dafoes purpose in writing

this e- mail?
A. To find out more information about the
position
B. To ask about the companys history
C. To request a meeting with HR
D. To see if they would like to see his resume
190. What qualifications for this job does Paul
Dafoe NOT have?
A. Civil Engineering background
B. Experience with structural steel
C. A bachelors degree
D. Some work experience

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Questions 191 195 refer to the following e-mail and notice.

To: Helen Blithe <[email protected]>
From: [email protected]
Date: August 18th at 16:45
Re: RE: Extremely dissatisfied!
Attachment: electroland_refundpolicy.doc
Dear Ms. Blithe,
Thank you for your e-mail of August 17th. We have investigated your complaint with the staff
members of Electro-Land in Torrance (Redondo Blvd. branch). Unfortunately, we are unable to
comply with your request for a refund and must uphold the decision made by the sales clerk that
you dealt with at the store. She was following company policy.
I have attached a copy of our refund policy for your review. This would also have been printed on
the back of your receipt. As you can see in point 4, we are not able to offer refunds on software that
has been opened if you do not have the original receipt. I hope you can appreciate that, once the
product is opened, it cannot be resold, and is therefore valueless to us.
In addition, I understand from your e-mail that your computer did not have the minimum
requirements to run the software, so you could not use it. However, the minimum system
requirements are listed by the manufacturer on the outside of the box the software came in. So, you
did not have to open the box to find this out.
We regret the situation and hope to continue to serve you in the future.

Electro-Land Refund Policy for Electronic Games and Computer Software

1. If you have your receipt and the package has not been opened (the security seal is unbroken),
we will offer you your choice of a refund or an exchange coupon.
2. If you do not have a receipt and the merchandise has not been opened (the security seal is
unbroken), you will be offered an exchange coupon. Cash refunds are not available in this case.
3. If the package has been opened (the security seal is broken) and you have a receipt, you will
be offered a refund or exchange only if the item is defective or unfit for the intended purpose.
4. If you do not have a receipt and the merchandise has been opened (the security seal is
broken), no refund or exchange is permitted.
An Exchange Coupon can be redeemed at any Electro-Land store for any purchase or (where
applicable) a repair of the item. This coupon can be used to replace the returned merchandise
with either the same item or an alternative of your choice. The value of the exchange coupon
will be the system price of the returned merchandise on the day of the return. You will be
requested to produce suitable identification, such as a Drivers License, or any other form of
identification that contains your name, address, signature and photo will also be accepted.
191.Who sent the e-mail?
A. A customer
B. A salesperson
C. An employee
D. A manufacturer
192.What is included with the e-mail?
A. The original sales receipt
B. A copy of the stores policy
C. The manufacturers instructions

D. The opened box

193.Why did Ms. Blithe want to return the
product?
A. It was defective.
B. The box was already opened.
C. It did not work on her computer.
D. She did not like the software
194. Why is the store unable to give a refund
or exchange coupon to Ms. Blithe?
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A. She did not have her receipt and the box

was not opened.
B. She did not have her receipt and the box
was opened.
C. She had her receipt and the box was
opened.
D. She had her receipt and the box was
unopened.
195. What would have happened if Ms. Blithe

had had her receipt but the box had been

opened?
A. She would not have got a refund or an
exchange.
B. She would have got a full refund or an
exchange coupon.
C. She would have got a replacement product.
D. She would have got her product repaired.

Questions 196 200 refer to the following notice and e-mail.

To: All members of Reinholdt Street bridge team
From: Michael Smith, manager, information services dept.
Re: Video Conference - Friday, August 21st at 6:45 a.m.
You are advised that there will be a video conference with head office this coming Friday. Everyone
who has been involved in the planning and implementation of that project is expected to attend. The
purpose of the meeting is to update Mr. Bill Sanderson, who is replacing Jim Watson in overseeing
all government contracts, about the progress that has been made and what still needs to be done. This
project is presently behind schedule, and Mr. Sanderson would like to get some idea of how far back
the deadline needs to be pushed before he calls the city. Please send Mr. Sanderson a brief summary
of your role in the project and any other information that you think might be pertinent so that he can
have a chance to prepare for the meeting. Mr. Sanderson will also be asking you for your ideas about
streamlining our work-flow so please give that some thought and offer your suggestions.
The conference is scheduled to start at head office at 9:00 a.m. EST, and the time difference means
that we will have to start at 6:45 a.m. Of course, we are aware that this falls outside of your regular
work schedule. You will be compensated for your time at the overtime rate. The meeting should last
about 2 hours, so you will be able to start your regular workday on time. This is the first such
conference that we have conducted, and if it is successful, we hope to hold all meeting between our
San Diego branch and head office via video conference. So, your participation in making it successful
is very much appreciated.
To: Bill Sanderson, billsanderson@avidconstruction_hq.com
From: Aaron Rothschild, aaron79@avidconstuction_sdb.com
Re: Video Conference
Dear Mr. Sanderson,
My name is Aaron Rothschild, and I am the senior engineer on the Reinholdt Street bridge project. I
was asked by Michael Smith to e-mail you with some information with regard to the project schedule.
As Im sure you are aware, the project has fallen behind schedule. We were originally slated to begin
construction at the beginning of May, but there were numerous problems. The most significant of
these was that we were unable to find a local firm that could handle the kind of blasting that the
project required. The bridge called for blasting for the underpass for James Street, and this was very
close to a residential area, requiring a very specialized excavation blast. None of the firms in the San
Diego area had the necessary expertise. We were able to locate a company in LA that could do it, but
this put us two weeks behind schedule.
At the video conference on Friday morning, I think one issue that would be important to address is
why this oversight happened. We were under the impression that the blasting company that we
usually hire would be able to do the job, but this is because we were not given a clear idea of the
exact nature of the site until it was too late. I think this was a simple case of communication
breakdown, but it would be useful to discuss it to ensure it doesnt happen again.
Yours truly,
Aaron Rothschild
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196. Who wrote the notice?

A. Micheal Smith
B. Aaron Rothschild
C. Bill Sanderson
D. Jim Watson
197. According to the notice, what will happen
on Friday morning?
A. They need to arrive early to finish a project.
B. There will be a conference in the
boardroom.
C. They will all have a video meeting with
head office.
D. There will be a visit from Mr. Sanderson.
198. What are the readers of the notice asked
to do?
A. Improve their workflow
B. Get the project back on schedule
C. Stay at work late on Friday night

D. Send an e-mail to Bill Sanderson

199. What is the main purpose of the e-mail?
A. To introduce the members of the team
B. To explain the situation and suggest areas
for improvement
C. To apologize for being behind schedule
D. To ask Mr. Sanderson for advice on the
project
200. What is the main cause of the delay in the
project, according to Mr. Rothschild?
A. The blasting company that they hired made
a mistake.
B. The excavation blasting took longer than
they had expected.
C. The company that they usually hire was not
available.
D. They were not told they needed to hire a
specialized blasting company.

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