WILLIAM S.
LAW
3155 Rochambeau Avenue
Bronx, New York 10467
Home (347) 427-3977
Cell (917)593-6268
[email protected]
BUSINESS EXPERIENCE:
2008-2010 Westchester Medical Center, Valhalla New York
Mainframe/Midrange Operations
Responsible for all night production work including scheduling and problem determination
Execute and monitor Radiology, Pharmacy and TCC backups Via siemens and HP systems
Provided second level support to internal Help Desk to resolve user concerns with specific
applications, including Citrix Web Interface For Metaframe Presentation Server, Microsoft Office,
GroupWise, and numerous industry specific applications Assisted in deploying Help Desk,
including software selection and development of procedures Worked on the Help Desk to provide
support for software, printing, and network access issues
2007-2008 Health Hospital Corp, Bronx New York
Mainframe/Midrange Operations
Monitored all night production work on mainframe including scheduling and problem determination
Execute ES45SYSI/SYSJ database backups via our DEC systems
Execute Unity and Radiology backups via our Siemens systems
Review all radiology and dec reports for quality assurance
1997 – 2007 Affiliated Computer Services, Tarrytown, New York
Computer Operator, Mainframe/Midrange Operations
Responsible for all night production work including scheduling and problem determination.
Acted as first line originator and contact for all job abends and problem escalations.
Communicate accurate and informative shift turnovers.
Oversee the creation of data backups and participate in disaster recovery exercises to ensure data restoration.
Ensure mainframe, midrange and server availability through the use and supervision of proper Change
Management Procedures.
1980 – 1996 Federated Systems Group, Manhasset, New York
Computer Operations
Mainframe operations support, tape library and print operations personnel.
First line response for all Mainframe and network problems.
Process critical job flows and resolve common Mainframe abends using
Scheduler overrides.
Provided resource allocation and management for several RJE workstations
HARDWARE AND SOFTWARE SUMMARY
Hardware
IBM e-series 2086, Shark 2105, System 390/9672, AS/400 R/S6000, 3583, 3584, DEC Alpha, 370/30XX,
43XX, 3725, 3745, IBM 3494, LTO, Storagetek LSM, LTO, L700, EMC Symmetrix Disks,
Hitachi Disk Storage, Modems, Omegamon, IBM Info printer 41000, IMPACT.
Mainframe Software
MVS z/OS, S/390, S/900, VM, DOS, VMS, VSE/ESA, JES2, TSO, DB2, IMS, CICS,
CONTROL-M, TCP/IP, VTAM, ISPF, NETVIEW, CA-7/11, CA-1
PC Hardware & Software
Compaq/HP, IBM Servers, MS/Windows (NT, 2000, XP), Microsoft Word, Excel, REMEDY
Direct Responsibility
CA7/11: Insure Proper restarts of batch job Amends via user text, JCL overrides.
CICS Regions: Shutdown/Start-up via nightly window.
ADABASES Regions: Shutdown/Start-up via IPL or request only.
BD2 Regions: Shutdown/Startup via IPL or request only.
Netview: Shutdown/start-up, act/in act, NCP/nodes when needed.
Servers: IBM Windows’s servers bounced at assigned time.
Printers: IBM: Payroll Checks, Time Sheets, BIR, PDF, PAF
EDUCATION:
1980 Diploma, Theodore Roosevelt High School, Bronx, New York
2005 – IBM Computer Management Course (6) Months
2006- PROFESSIONAL EDUCATION: ACS-BSI15000 Training
