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Lean Office Order Workflow

The document describes a customer order process for a CIM quality system. It outlines the steps where a customer service representative receives an order, processes it, and submits it to design engineering. Design engineering then creates a new logo design based on customer inputs, gets a sample approved, and provides the sample to the customer. It also describes using color-coded folders on a FIFO board to categorize simple and complex orders.

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35 views1 page

Lean Office Order Workflow

The document describes a customer order process for a CIM quality system. It outlines the steps where a customer service representative receives an order, processes it, and submits it to design engineering. Design engineering then creates a new logo design based on customer inputs, gets a sample approved, and provides the sample to the customer. It also describes using color-coded folders on a FIFO board to categorize simple and complex orders.

Uploaded by

DearRed Frank
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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CIM QUALITY SYSTEM (Lean Office Training) PROCEDURE

DOCUMENT TITLE Document: CQP x.x Rev. 0


Customer Order Process DATE: 01/10/08 Page: 1 of 1

PROCESS OWNER: J. Doe APPROVED BY: M. Smith APPROVED BY: B. Jones


Customer Service Title Director of Design Title
Manager Engineering

Exercise 2 (Co-Located)
Cell Supervisor
Receives Customer Order and post it in color-coded folder on FIFO Board
Blue folder = simple order
Orange folder = complex order (design 50% scaling involved)

Customer Service Representative Cell Supervisor


Control & Monitor Progress
CSR Pulls Customer Order from FIFO board
CSR Processes Order & Submits Order & Index Card to Engineering
Scale Scale
Design Engineering = 100%
Blue Folder
= 50%
Orange Folder
Create a New Logo Design Based on Customer Inputs
Engineering Sample Approval
Give Sample to Customer
Cell Supervisor

Draw Square Get Card


(Designer III) (CSR) Customer
LANE BOARD

LANE

Draw Circle Inspect


(Designer II) Draw X
(Designer I) (Designer IV)

LANE LANE

CONTROLLED DOCUMENT // COPIA CONTROLDA - Always access the computer to verify the latest issue date.

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