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LTD
EMAILWRITI
NGAND
UNDERSTANDING
I
nter
medi
atel
evel
Di
scussi
on:

Whati
sthedi
f
ferencebetweenalett
erandanemail
?
Whatki
ndofl
anguagedoy ounormall
yfi
ndinanEmail?
Howoft
endoyouhav etowrit
eorreademail
sinEngl
ish?

Emai
ldo’
sanddon’
ts

Do:
Wri
teas ubjectf
ortheemai l.
Maket hek eypointoftheemai l f
ir
st.
Maket heemai lshortandc oncise.
Maker espondingtot heemai leasy,s uggestthi
ngsthatrequir
eay esornoans wer
.
e.
g( i
s2o’ clockonMondaygoodf ory ou?)
Layouttheemai linaneas ytor eadf ormat.Us eparagr
aphswher eappropr
iat
e.
Keeptheemai ll
ightandus eles sformal l
anguageappr opri
atetot
hereader.
Fi
nishtheemai l
withanappr opr i
ateendi ng.
Readtheemai lbackt oyourselft
oc hec kallpoint
sarec ov
ered.

Don’t:
Don’tsendpeopleemai l
sabouts t
ri
ctl
ypri
vateors ecur
esubj
ects,(
email
sareeasi
l
yfor
war
ded)
Neverleavethes ubjectl
inebl ank.(Chancesarenobodywillr
eadit
)
Don’tuseall
c api
tallet
ters.
Don’tfor
wardanemai lwithoutas mallnot
eex pl
ainingwhyi
t’
sbeingfor
warded.
Don’twri
tepersonal gr
ievanc esintotheemail
.
Don’tsendbeforec hecki
ngt heemai l
.

I
mpor
tantexpr
essi
onsandacr
onyms

Thi
sisjustaquickreminder HaveBeenunderpr essurefrom head
Therepor
twasdueyest erday off
ice.
Emailmeifyou’r
ehavingpr obl
ems Getapr oposali
nonschedul e
Room tonegoti
ateonfees Setandst i
cktoabudget
Ful
lyit
emisedcosts Letmeknow whatt heposit
ionisasap
Ij
ustmi ssedthedeadl
ine

Quoteprecisefigures
Givearoughest imate Thanksalotforyourhel
p
Sorryf
orthedel ayingett
ingbackt
oyou Pleasegetbacktomeasap
Sendaf i
rstdraftofther
eportasanat
tachment Thanksforyourunderst
andi
ng
Adetai
ledbr eakdownofcostsfort
heproject Willl
etyouknow asap
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