Roads and Transport Authority

DUBAI METRO
Operation of Kiosks / Shops
at Dubai Metro Stations
(Red & Green Lines)

FIT-OUT GUIDE
Revision 01
DUBAI METRO FIT-OUT GUIDE
Roads and Transport Authority (RTA) (Revision 01 – 23 March 2011)
Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

TABLE OF CONTENTS

CLAUSE NO. PAGE

1 Requirements of Fitting-out Designs ........................................................................ 1

1.1 Introduction ................................................................................................... 1
1.2 Station provision and site inspection............................................................. 1
1.3 Statutory requirements.................................................................................. 1
1.4 Formal contacts.............................................................................................. 2
1.5 Discussion before design submission ............................................................. 2
1.6 Before fitting-out work begins....................................................................... 2
1.7 Fitting-out Submission for Approval ............................................................ 2

2 Shop front Design ...................................................................................................... 5

2.1 Introduction ................................................................................................... 5
2.2 Demise line ..................................................................................................... 5
2.3 Standard shop frontage ................................................................................. 6
2.4 Roller shutters................................................................................................ 6
2.5 Other requirements........................................................................................ 7

3 Signage and Graphics Design.................................................................................... 8

3.1 Introduction ................................................................................................... 8
3.2 Shop signage................................................................................................... 8
3.3 Tenant signage ............................................................................................... 8

4 Interior Design Guidelines ...................................................................................... 10

4.1 Introduction ................................................................................................. 10
4.2 Integrity of fire compartment...................................................................... 10
4.3 Glass and glazing.......................................................................................... 10
4.4 Suspended false Ceiling ............................................................................... 11
4.5 Furniture and heavy loads........................................................................... 11
4.6 Fire precautions ........................................................................................... 12
4.7 Lighting ........................................................................................................ 13
4.8 Facades and aisles ........................................................................................ 14
4.9 Colour and material..................................................................................... 14

5 Fire Services Installation......................................................................................... 17

5.1 Portable Fire Extinguisher .......................................................................... 17
5.2 Fire Roller Shutter....................................................................................... 17
5.3 Emergency Exit Door and Route................................................................. 17
5.4 Requirements of Installing Sprinkler System 17
5.5 Additional Smoke Detectors or Sprinklers ................................................. 18
5.6 Alterations to FSI......................................................................................... 19
5.7 Important ..................................................................................................... 19
5.8 Other Requirements..................................................................................... 19

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Roads and Transport Authority (RTA) (Revision 01 – 23 March 2011)
Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

6 Electrical Services Installation................................................................................ 21

6.1 No Alterations to Station’s Equipment ....................................................... 21
6.2 Electrical Installations ................................................................................. 21
6.3 Electrical Equipment ................................................................................... 21
6.4 Important ..................................................................................................... 22

7 Air Conditioning and Mechanical Ventilation System............. 23

7.1 Air conditioning ........................................................................................... 23
7.2 Equipment and Material.............................................................................. 23
7.3 Mechanical Ventilation................................................................................ 24
7.4 Smoke Control ............................................................................................. 24
7.5 Ventilation and Air Conditioning Control.................................................. 24

8 Plumbing and Drainage Installation....................................................................... 25

8.1 Plumbing installations ................................................................................. 25
8.2 Drainage Installations.................................................................................. 25
8.3 Important ..................................................................................................... 26

9 Communication Services Installation ..................................................................... 27

Appendix A: Typical Station Provision of Kiosk / Shop............................................................. 28

Appendix B: Shop front Perspective Design .................................................................................... 30

Appendix C1: Specifications and Requirements for Motorized Transparent Security Shutters 31

Appendix C2: Technical Specification and Requirements for Shop Signage …………………… 34

Appendix D: Stainless Steel Shop Demarcation Line …………………………………………….. 37

Appendix E: Power Supply Schedule ………………………………………………………………. 38

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DUBAI METRO FIT-OUT GUIDE
Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

1 Requirements of Fitting-out Designs

1.1 Introduction

1.1.1 The Fit-out Guide is provided by Roads and Transport

Authority (RTA) to enable the following parties with
requirements and guidelines to design and fit out their kiosks /
shops to a high standard and in a safe manner.

1.1.1.1 Tenants;

1.1.1.2 Fit-Out Contractors employed by tenants.

1.1.2 The Fit-out Guide must be followed by all tenants in their

fitting-out designs and works.

1.2 Station provision and site inspection

1.2.1 Typical station’s provision of kiosk / shop shall refer to Appendix A.

However Tenants have an obligation to carry out site inspection,
measurement and validation to establish actual site conditions and as-
built provisions before commencing preliminary design work.

1.3 Statutory requirements

1.3.1 Tenants are responsible for obtaining and satisfying all

necessary statutory requirements from all jurisdictional
Authorities

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DUBAI METRO FIT-OUT GUIDE
Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

1.4 Formal contacts

1.4.1 All formal contact for the fitting-out and occupancy of

kiosk/shop should be directed to the Representative of RTA.
1.4.2 Tenant shall provide RTA with a single point contact name with
details on the design proposal for necessary coordination and
follow up during design and fit out approval

1.5 Discussion before design submission

1.5.1 All designs are subject to the approval of the Representative of
RTA, tenants are required to discuss specific design ideas or
concepts with the Representative of RTA before commencing
preliminary design work.
1.5.2 Tenant to submit Pre-qualification document for proposed
Consultant/ contractor for RTA approval during the tenant
briefing session. The proposed consultant / contractors shall be
registered with the relevant statutory bodies within the country

1.6 Before fitting-out work begins

1.6.1 Before any fitting-out work begins, tenants must submit the fitting-out
designs to the Representative of RTA for examination and approval. The
designs must be appropriate to the location and trade. The Representative
of RTA reserves the right to reject a submission that appears to be
unsuitable for any reason.

1.7 Fitting-out Submission for Approval

1.7.1 The Tenants are required to follow the requirements of the Fit-out
Guide to prepare fitting-out submission for approval. The fitting-out
submission shall include, at least but not limited to the following:
1.7.1.1 Fitting-out drawings

a. The Tenants shall submit nine sets of hardcopies and

softcopies, of all fitting-out drawings prior to
commencing the fitting-out works. The proposed
design drawings shall be submitted on Auto Cad
release-14 / compatible software only

b. Every fitting-out drawings shall be dimensioned

in millimeter (mm) and to scale.

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Request for Operation of Kiosks / Shops
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c. Every fitting-out drawings submission shall include the

following:

- drawing number, revision letter, scale and title

- basic layout plans, flooring layouts, furniture layouts,
detailed drawings, sections, all internal and external
elevations, reflected ceiling with setting out dimensions
- types of materials and kinds of colours to be used in the
fitting-out works
- layout, type, rating and location of electrical and mechanical
equipment and installation details
- layout and types of lighting, power socket outlets/electrical
equipment/telephone outlets/ data outlets, etc. with numbered
positions indicated on the fitting-out drawings
- layout and types of air conditioning units, ventilation fans,
air curtains, exhaust hoods, ductworks, air grilles/diffuser,
pipeworks (including condensate drain pipe), isolation
valves, balancing valves, etc.
- fittings attached to station walls or soffits
- types and positions of actual fastenings
- details of false ceiling and Fire Services Installation (FSI)
- details of access panels to station services, drainage, air-
conditioning, etc.
- details of storage cupboards and furniture
- details of equipment installations and supports, services
penetration through wall / ceiling / floor of kiosk or shop
- existing and proposed FSI, e.g. smoke detectors and
sprinkler heads
- schematic diagram of E&M works, and
- combined service drawings
- Existing services layout to be also provided by tenant
- Details of the used anchors used for installing MEP, false
ceiling, interior walls showing the Drilling depth inside the
structural elements (floors, walls, columns) ( Max allowed
drilling inside the structure shall be 40mm)
- Submit details for the proposed water proofing of wet areas

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Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

1.7.1.2 Materials and samples submission

a. The tenants shall submit three sets of each of

the samples which are proposed/intended to be
used in the fitting-out works, and they shall
have been approved prior to ordering

b. The samples submitted shall comprise materials

and finishes in their final form.

c. The submitted samples shall be with full technical

certificate and documentation to prove their
compliance with the specification and requirement.

1.7.1.3 Artist impression submission

a. The tenants shall submit three copies of each artist

impressions to illustrate the concept, theme and design
approach of fitting-out design.

b. Each artist impressions shall be in color and

printed A3 size paper.

c. The artist impressions shall be included the

following:
- drawing title and date
- external perspective for shop front design
and tenant’s signage
- internal perspective for kiosk/shop and
furniture layout
- shop front signage of tenant’s logo and shop
name.

1.7.1.4 All Documents should have a unique number for

easy referencing and quality control.
Example: RLM-R01- C- 40.1- ABC
(Metro ref- Stn ref- Concourse / Pod Ref- Retail Unit Ref-
Tenant ref)

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

2 Shop front Design

2.1 Introduction

2.1.1 The Shop front Design covers the following:

2.1.1.1 Demise line

2.1.1.2 Standard shop frontage

2.1.1.3 Roller shutter

2.1.1.4 Shop front sign

2.1.1.5 Other requirements.

2.2 Demise line

2.2.1 The demise line for all kiosk/shop areas is defined as the
maximum extent to which display/merchandise can be placed
without jeopardising the Fire Safety Strategy.

2.2.1.1 No objects are allowed to be placed beyond this line

at any time, as they will jeopardize the overall safety
of the station.

2.2.1.2 No display, promotion counter or any other retail

activities shall cause obstruction to passenger circulation.

2.2.1.3 A 20mm wide hairline stainless steel channel to be

provided by Tenant at demise line for shop demarcation.
Please refer to Appendix C2-B for reference.

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Request for Operation of Kiosks / Shops
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2.3 Standard shop frontage

2.3.1 Unless prior approval is obtained from the Representative of

RTA, no alteration is to be made to the standard shop frontage.
All the structural fixing details of any shop front alteration
works shall be designed and certified by a qualified Structural
Engineer in order to ensure structural safety. Additional shop
front glass panels/entrance glass door shall be subject to the
approval of the Representative of RTA.

2.3.2 Shop front design may be rejected if it is considered incompatible with

the station architecture and aesthetic appearance.

2.4 Roller shutters

2.4.1 A fire rated shutter will be provided by the Station and the
security shutter will be provided by the Tenant as follows:

2.4.1.1 A fire rated roller shutter of 2 hours fire resistance

period to meet the Fire Safety Strategy is provided
and a security shutter shall be provided by the tenant
“if required”

2.4.1.2 The security shutter provided by the Tenant will be a

transparent type to allow for a high degree of
visibility to maximize passenger awareness even
when the unit is closed. The technical specification
and requirements shall refer to Appendix C1.

The security shutter is required to be provided with

a manual operation device to allow the tenant to
close or open the shop in case of power failure.

2.4.1.3 The roller shutter path shall not be obstructed by the

tenant’s fixtures and fittings. Display fixtures/items
should be set back from any part of the guide rail by
100 mm.

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Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

2.5 Other requirements

2.5.1 No opaque portion of the Tenant’s shop front shall exceed 20%
of the shop front width

2.5.2 Sales promotion material such as flyers, advertisement, stickers should

not be allowed on any part of the shop front. Poster stands or notice
boards should be designed for the purpose. The design of the said
stand/notice boards shall be submitted for approval.

2.5.3 Stickers/logos/silk screening is not allowed on any part of the

shop front panels/glass door/glazed panels/roller shutters.

2.5.4 Showcases and display cabinets should be adequately lit and

ventilated.

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

3 Signage and Graphics Design

3.1 Introduction

3.1.1 The Signage and Graphics Design cover the following:

3.1.1.1 Shop signage

3.1.1.2 Tenant signage

3.2 Shop signage

3.2.1 The light box for the shop sign shall be provided by the
landlord. The technical specification and requirements shall
refer to Appendix C2-A.

3.2.1.1 The electrical connection /conduiting for the shop sign

(light box) till the isolator shall be responsibility of the
tenant; to implement DEWA and IEE regulations which
shall be the guide for all wiring works

3.2.1.2 The tenant shall install the sticker with their name /logo
on the shop front sign box and remove the same
subsequently when their tenancy contract has been
completed

3.2.2 The provision of shop signs for kiosks / shops are described below:

3.2.2.1 The Tenant shall provide a shop numbering sign (size

90mmW x 84mmH) at the side of the shop front to indicate
the shop number. The technical specification and
requirements shall refer to Appendix C2.

3.3 Tenant signage

3.3.1 Rules pertaining to tenant signs for retails are described below

3.3.1.1 Railway signage always has the highest priority.

Tenants’ signs must not compromise the visibility
nor compete with these signs.

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3.3.1.2 Tenants are encouraged to use their corporate logo,

trading name and colour, which are provided and
maintained by the tenants.

3.3.1.3 Notwithstanding 3.3.1.2 above, shop sign letters shall be

backlit in white colour only. Tenants are allowed to choose
only one colour as the background colour for the shop sign.
Please refer to Appendix B for reference.

3.3.1.4 Appendix B1 shall be followed for shop sign letter size.

3.3.1.5 The logo and shop name shall preferably be positioned in the
centre of the shop front, subject to RTA approval.

3.3.1.6 Tenants shall submit their proposed shop front

signage arrangement with tenant’s logo and shop
name to the Representative of RTA for the approval.

3.3.1.7 Cloth, paper, flashing lights, formed plastic, noise

making stickers or decals, moving or rotating signs
and exposed labels of sponsors are not permitted.

3.3.1.8 No displays or signs are permitted outside the demise line.

3.3.1.9 The luminance of all commercial facility signs shall

2
not exceed 500 candela / square metre (cd/m ).

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

4 Interior Design Guidelines

4.1 Introduction

4.1.1 The interior design guidelines cover the following:

4.1.1.1 Integrity of fire compartment

4.1.1.2 Glass and glazing

4.1.1.3 Ceiling

4.1.1.4 Furniture and heavy loads

4.1.1.5 Fire precautions

4.1.1.6 Lighting

4.1.1.7 Facades and aisles

4.2 Integrity of fire compartment

4.2.1 Tenants must ensure that:

4.2.1.1 The fire compartmentation of the retail unit does not

infringe the Fire Safety Strategy.

4.2.1.2 No damage is done to openings, floors, walls,

columns, or roof of retail units.

4.3 Glass and glazing

4.3.1 Tenants must ensure that:

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Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

4.3.1.1 All glass partitions or screens are tempered glass and

can either withstand or be protected from impact by
passengers, baggage or trolleys, etc.

4.3.1.2 They have conclusive proof of safety in terms of

impact and abrasion resistance in accordance with
BS8200 & BS3900

4.3.1.3 Full height clear glazing is permanently marked to

indicate the presence of glass, e.g. by using dots or
bands at average of eye level (1500mm above FFL) to
the approval of the Representative of RTA.

4.4 Suspended false Ceiling

4.4.1 Tenants must ensure that:

4.4.1.1 The suspended false ceiling design within their areas will
not infringe the requirements of the Fire Safety Strategy

4.4.1.2 The suspended false ceiling should be readily

demountable type for maintenance and inspection.

4.4.1.3 All materials used at or above suspended false ceiling

level are non-combustible and all wiring is installed
in metal ducting, conduit or trunking.

4.4.1.4 Proper, safe and convenient access to all valves,

switches and other mechanical equipment requiring
maintenance is provided.

4.4.1.5 All equipment within the ceiling void is supported by a

suitable suspension system independent of the ceiling.

4.4.1.6 No supports for false ceilings or any other tenant equipment

above false ceiling void including ducts shall be hanged from
the main building services supports /supporting structure

4.5 Furniture and heavy loads

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4.5.1 Tenants must ensure that:

4.5.1.1 All furniture is manufactured from non-combustible

components.

4.5.1.2 The furniture and cupboards must be provided with doors

and in sufficient quantity to contain all envisaged needs of
the tenants so that only items intended for sale or display are
visible to the general public.

4.5.1.3 Any upholstery is fully fire retardant in accordance with

BS 7176 and meets all necessary statutory requirements.

4.5.1.4 Heavy loads bear on either an independent structure

or the partition adjacent to any demise wall.

4.6 Fire precautions

4.6.1 Tenants must ensure that:

4.6.1.1 Emergency exit doors and routes are kept free of

obstruction at all times.

4.6.1.2 No gas or flammable liquids are used or stored.

4.6.1.3 All fittings, fixtures and displays do not restrict the free
circulation of ventilation and air conditioning supply.

4.6.1.4 Fire Safety Strategy, e.g Close Cabin Concept shall be taken
into consideration and should comply with DCD (Dubai Civil
Defence) regulations.

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4.7 Lighting

4.7.1 Tenants must ensure that:

4.7.1.1 No glare from their fittings affects the public areas

or the adjacent Station signage.

4.7.1.2 The following criteria for Display Lighting (Shop

front Window Zone) are met:

a. Lighting source shall have a colour rendering

index of 85 or better.
b. No exposed or coloured lamps shall be used.
c. No flashing strobe, spinner, or chase type
lighting shall be used.
d. High intensity discharge lamps which do not meet the
colour rendering criteria shall not be used.
e. A level of lighting in excess of 500 lux measured
vertically at eye level; in the shop front window zone
shall be maintained throughout opening hours of the
Station. Tenants are advised to shut down the lights
during the closing hours of the Station.

4.7.1.3 The following criteria for Interior Lighting (all other

areas of the retail open to public view) are met:
a. All light fittings shall be of the low brightness type.
b. All light sources (lamps, bulbs) for direct fittings
(downlights, track lights, soffit lights, etc) or indirect
fittings (coves, etc.) shall be shielded.
c. Fluorescent fitting shall have low brightness
parabolic diffusers, metal or aluminized plastic,
lampshade type.
d. No lensed fittings shall be used.
e. Recessed downlights shall have specular or
semi-specular aluminum reflectors or other low
brightness shielding devices.

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f. Self-contained interior emergency lighting shall

be provided to maintain 10 lux over the
emergency exit routes.
g. Emergency EXIT signs shall be provided and
shall be conformed to the design guideline and
be installed to meet all necessary statutory
requirements. Back up electrical supply to the
signage should also be provided.

4.7.1.4 Use energy saving light fittings. Apply CIBSE

standard for lux level

4.8 Facades and aisles

4.8.1 Tenants must ensure that:

4.8.1.1 Open facades are designed so as to facilitate

passenger flow and visibility.

4.8.1.2 Aisle widths are adequate, wherever possible, for

persons in wheelchairs and passengers with baggage.

4.9 Colour and material

4.9.1 Colour Requirements

4.9.1.1 Colours used should generally follow and be in

harmony with the soffit/station colours. Certain
neutral colours may also be used subject to the
approval by the Representative of RTA.

4.9.1.2 External ducting and piping installed above the

kiosk/shop and public area should be painted in a
colour matched with the soffit/station colours as
appropriate or agreed by the Representative of RTA.

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4.9.2 No alterations to panel

4.9.2.1 Alterations, paintings, etc. are prohibited on the

following panels:
a. Station wall panels

4.9.3 Floor material

4.9.3.1 The floor material chosen should be:

a. non-flammable
b. hard-wearing, and
c. non-slippery

4.9.4 Painting on timber surface

4.9.4.1 In general, painting on timber surface should be

avoided and laminates should be used. If timber
surfaces that are not clad with Class 1 flame
retardant laminates, they should be coated with 2
layers of an approved Class 1 flame retardant paint.

4.9.4.2 On completion of the painting work, painting details list

should be submitted to the Representative of RTA.

4.9.5 Prohibited materials

4.9.5.1 The following materials are prohibited from being

used in the fitting-out works of kiosk/shop:
a. acrylic and inflammable plastics
b. foam cushions, and
c. other untreated inflammable materials.

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Request for Operation of Kiosks / Shops
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4.9.6 Carpet requirements

4.9.6.1 When carpets are to be installed, the following

requirements should be fulfilled:
a. pile depth must not exceed 10mm, and
b. gross floor area covered by pure wool carpet
must not exceed 10%
c. If the carpeting area exceeds 10%, the carpet must
either be pure wool with fibres pre-treated by the
“ZIRPO” process, or pure wool post-treated with a
fire retardant solution to achieve a Class 1 spread of
flame according to BS476 : Part 7 : 1987 (1993).

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At Dubai Metro Stations (Red & Green Lines)

5 Fire Services Installation

5.1 Portable Fire Extinguisher

5.1.1 The portable fire extinguisher is to be provided by the Tenant and its
location should be clearly shown on the fitting out drawing and the
position of it must be prominent and easily accessible. Standard provision
of type and size of portable fire extinguisher should be stated on fit out
design by tenants as advised by Retail Consultant; and should be
approved by DCD (Dubai Civil Defense).

5.2 Fire Roller Shutter

5.2.1 Kiosk/shop fitting-out must be at least 200mm clear in plan

from the path of any fire roller shutter

5.2.2 All fire roller shutter access panels must be visible and
accessible all the times

5.3 Emergency Exit Door and Route

5.3.1 The emergency exit door must have a clear route equal to its
width, i.e. not less than 915mm and must be permanently
available to both customers and kiosk/shop staff

5.4 Requirements of Installing Sprinkler System

5.4.1 The table below tabulates the basic guidelines for installing
sprinkler system against various types of ceiling which shall
comply to NFPA 13 (2002 edition).

Ceiling type Mounting height

No false ceiling 75-150mm from soffit

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Egg-crate type false ceiling with 75-150mm from soffit,

dimensions 100mm (W) x and minimum 800mm
100mm (L) x 25mm (H) above false ceiling

Solid type false ceiling Beneath the false ceiling

5.4.2 The table below tabulates the horizontal spacing for installing the
sprinkler heads which shall comply to NFPA 13 (edition 2002).

Spacing between… Distance

sprinkler heads 3-4 metres

sprinkler head and wall Maximum 1.5 metres perpendicular

sprinkler head and the further Maximum 2.1

metres corner

5.4.3 Other Requirements

a. Sprinkler head coverage is 12 square metres.
b. Sprinkler heads shall be of quick response type, general 68 °C.
c. Sprinkler distribution pipes shall be as close to the
perimeter as possible so as to maximise the area at the
centre of air conditioners and other services.
d. Depending on the hood dimensions, additional sprinkler
head near or below shutter hood may be necessary.

5.5 Additional Smoke Detectors or Sprinklers

5.5.1 Any additional smoke detectors or sprinklers must be of a type

approved by the following authorities and comply to NFPA 72
(2002 edition) and NFPA 13 (2002 edition)
a. the Representative of RTA
b. Dubai Civil Defence Department

5.5.2 Installation of additional smoke detector(s) and relocation of

smoke detector(s) must be carried out by the assigned smoke
detector’s supplier(s). It needs 4-6 weeks to check and approve
software modification for the Automatic Fire Alarm system.
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5.5.3 The approval of additional smoke detector(s) is subject to the

capacity of station fire panel.

5.6 Alterations to FSI

5.6.1 Any alterations to the Fire Services Installation (FSI) must only
be undertaken by a registered fire services contractor of
appropriate class with the approval of both the Representative
of RTA and Dubai Civil Defence Department.

5.7 Important

5.7.1 All FSI, modifications and application of flame retardant paint

MUST be undertaken by a registered fire services contractor of
appropriate class. He/She will submit all required duly endorsed
forms to local Authorities.

5.8 Other Requirements

5.8.1 Minimum one emergency light, complying with BS5266: Part 1,

shall be provided by the tenant. He/She will submit all required
duly endorsed forms to local Authorities.

5.8.2 For any escape door, exit sign shall be installed above the door
way. He/She will submit all required duly endorsed forms to
local Authorities for the installed emergency light.

5.8.3 Maintenance of the above-mentioned equipment shall be

responsible by the tenant and in compliance with requirements
of the local Authorities. A copy of duly signed form shall be
submitted to the Representative of RTA for record.

5.8.4 Each year, the complete electrical installation shall be checked and tested
by registered electrical contractor. A copy of such test report shall be
submitted to the Representative of RTA for record.

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At Dubai Metro Stations (Red & Green Lines)

5.8.5 A copy of the approved design drawings, fire load assessment

form, test reports for electrical installations, duly signed forms
for all FSI modified or provided by the tenant shall always be
kept inside the shop and ready for inspection.

5.8.6 The tenant to obtain Dubai Civil Defence (DCD) approval and
related aspects of Dubai metro to comply the existing system as
it all one system

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Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

6 Electrical Services Installation

6.1 No Alterations to Station’s Equipment

6.1.1 Alteration to existing Station’s electrical and mechanical services and

equipment is NOT permitted and kiosk/shop fitting-out must:

a. not be attached to or suspended from the existing

Station’s equipment
b. not obstruct access to those soffits and wall areas where
essential services, monitoring points and drainage of
Station are laid
c. not obstruct both the supply and return of conditioned air
d. not cover the fan coil unit
e. provide adequate access for equipment maintenance

6.2 Electrical Installations

6.2.1 The electrical installations of kiosks/shops are not exempted

from the provisions of the local Electricity Ordinance. For
making any changes of the power loading or modifications to
the existing kiosk/shop installations, tenants should:
When What to do
Before implementation Obtain the approval from the
Representative of RTA.

After completion Submit an Electrical Work

Completion Certificate certified by a
registered electrical contractor to the
Representative of RTA.

6.3 Electrical Equipment

6.3.1 All electrical equipment including light fittings, motors and machines,
transformers and neon signs within kiosk/shop should be rated at

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

230V or 400V, ranged from 30 amp single phase 50 Hz to 250 amp,

three-phase 50 Hz.

6.4 Important

6.4.1 All electrical works MUST be undertaken by a registered

electrical contractor of appropriate grade. He/She must submit
a duly endorsed copy of the following before/during the final
fitting-out inspection to the Representative of RTA
a. Electrical Work Completion Certificate
b. Insulation Resistance Test - Distribution Board (EL/TR/01)
c. Operation Check - Distribution Board (EL/TR/02)

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Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

7 Air Conditioning and Mechanical Ventilation System

7.1 Air conditioning

7.1.1 The type of air conditioning system provision shall generally

include the following:
System Type Provision
Chilled water fan coil Chilled water fan coil unit(s) to be
unit system supplied and installed by tenant

7.1.1a Chilled water temperature difference for FCU selection

should be 6.8 ºC in and 14.8 ºC out

7.1.1b 3 way control valve should be provided on FCU valve

package for temperature and water flow control
through FCU

7.1.2 Tenant shall submit justification including detailed cooling load

calculation if the tenant requires greater capacity of the air
conditioning than the allowed. The Representative of RTA does
not commit to accept the greater capacity subject to the site
conditions and technical feasibility.

7.2 Equipment and Material

7.2.1 NO combustible materials shall be used. Materials shall meet

the following requirements:
Material Requirement
Thermal insulation Approved by Dubai Civil Defence
Department. Comply with BS476
Class O fire property

Ductwork Galvanized sheet metal

Pipework Black mild steel or galvanized steel

of sufficient pressure rating

Air grille / diffuser Aluminum or mild steel

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

7.3 Mechanical Ventilation

7.3.1 Mechanical ventilation is provided for food and beverage

kiosk/shop. Depending on the site conditions, the provisions are
generally as below:
System type Provision
Self –contained No main exhaust ductwork provided
exhaust system within by the Station and blank-off within
the kiosk/shop the kiosk/shop unit. Ventilation fans,
air grilles, ductworks and / or
exhaust hoods to be supplied and
installed by the tenant.

Primary / fresh air Complete the system provided by

supply system the Station. Tenant to connect air
grilles and ductworks to the system.

7.3.2 Emissions of steam, odor, or hot vapor from workplace or equipment of

the food and beverage kiosk / shop shall NOT be released to the station
areas. Tenants shall provide odor and / or vapor eliminators within the
kiosk/shop to avoid any smell or moist air to be released from the self-
contained exhaust system. Exhaust hood shall be provided to fully cover
and exhaust such emissions.

7.4 Smoke Control

7.4.1 Closed cabin concept is adopted for the station kiosk / shop. Smoke
generated from the kiosk / shop shall be extracted out from the Station
through the station main smoke exhaust system.

7.5 Ventilation and Air Conditioning Control

7.5.1 For kiosks/shops in Station, the tenant shall connect the air conditioning
and mechanical ventilation (ACMV) equipment to a connection box
which provides a control signal to automatically switch off the tenant’s
ACMV equipment when fire is detected.

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

8 Plumbing and Drainage Installation

8.1 Plumbing installations

8.1.1 Potable Water Supply

8.1.1.1 The type of potable water supply shall generally

include the following:
System Type Provision
Potable water supply A 15 mm diameter water pipe
connection from a meter box
comprising a water meter and
isolation valves on upstream &
downstream side provided by the
Station.
Tenant to extend the water pipe and
install internal piping and fittings
within the kiosk/shop.

8.1.2 All station water supply pipes are of PPR to standard ASTM
F2389. Use the same for retails.

8.1.3 Hot water where required shall be provided by means of local

electric hot water units branched from the potable water
supply. Hot water piping shall be suitably insulated.

8.2 Drainage Installations

8.2.1 Drainage system

8.2.1.1 The drainage system is an independently piped

drainage network used for drainage of the following
types of discharge: -
a. Basins

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Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

b. Sinks
c. Condensate water from air conditioning units
d. Fire services test water

8.2.1.2 The drainage system shall generally include the following:

System Type Provision
Potable water supply One stub connection of 100mm
diameter drain pipe provided by the
Station.
Tenant to extend the drain pipe and
install internal piping and fittings
within the kiosk/shop.

8.2.1.3 All station drainage pipes are of uPVC to standard BS

4514 & BS 5520 & BS 5526. Use the same for retails.

8.2.1.4 Tenants are required to provide all local air-seal stainless

steel grease interceptors for any drainage from equipment
producing greasy waste and interconnecting pipework
within kiosk/shop. All greasy water drainage pipework
shall be of the same material as for drainage pipework.

8.3 Important

8.3.1 All plumbing and drainage works MUST be carried out by a

registered plumbing and drainage contractor of appropriate
grade. He/She must submit a duly endorsed copy of the
following before/during the final fitting-out inspection to the
Representative of RTA

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

9 Communication Services Installation

9.1.1 Telephone and Data Installation

9.1.1.1 The communication services installation shall

generally include the following:
System Type Provision
A cable shall be provided by the
station at boundary of kiosk /shop".
The tenant to extend the outlets
inside the retail from the terminal
Telephone outlet box according to service provider

A cable shall be provided by the

station at boundary of kiosk /shop".
The tenant to extend the outlets
inside the retail from the terminal
Data outlet box according to service provider

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix A: Typical Station Provision of Kiosk / Shop

Type of Provision Retail with food & beverage provision

Proposed Location Concourse Level or Mezzanine Level or Ground Level;
Unpaid area
2
Floor Area 60 – 400 m
Fire Resistance Period 2 hours
2
Means of escape Single means of escape for gross floor area of 280 m or less;
Two separate means of escape for gross floor area larger than
2
280 m
ABWF Provision
Cement sand screeding (Approximately 50mm lower than
Flooring concourse finished level)
Wall Blockwork or concrete wall
Ceiling Concrete – fairface surface
Others Shop front portal and fire shutter.
E&M Provision
Shops shall be provided with isolators with ampere rating
according to appendix (E), and tenants shall not exceed the
Power (amps) max loads allowed to be connected

Emergency Lighting Meet local authority requirement on emergency escape

Fire Services To comply with requirements such as sprinklers, break glass unit,
alarm bell.
Supplied chilled water to design temperature 24 deg C, designed
Air-Conditioning
cooling capacity = 0.75kW/m2
Fresh Air As per requirement of design factor of local Authority. Pre-cool
air intake by package air handling unit to prevent condensation
Condensate Drain 100 mm diameter waste pipe for condensate pipe connection
1 no. telephone cable, 1 no. data line cable
Communications
Cable communication provision to be distributed by tenant
Potable Water 15 mm diameter
Grease Trap Under-sink stainless steel grease trap to be provided by tenants

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix A

Typical Station Provision of Kiosk / Shop

Type of Provision Retail

Proposed Location Concourse Level or Mezzanine Level or Ground Level
2
Floor Area 20-650 m
Fire Resistance Period 2 hours
2
Means of escape Single means of escape for gross floor area of 280 m or less;
Two separate means of escape for gross floor area larger than
2
280 m
ABWF Provision
Flooring Cement sand screeding (50mm lower than concourse finished level)
Wall Blockwork or concrete wall
Ceiling Concrete – fairface surface
Others Shop front portal and fire shutter.
E&M Provision

Shops shall be provided with isolators with ampere rating

Power supply according to appendix (E), and tenants shall not exceed the
max loads allowed to be connected

Emergency Lighting Meet local authority requirement on emergency escape

Fire Services To comply with requirements such as sprinklers, break glass unit,
alarm bell.
Air-Conditioning Supplied chilled water to design temperature 24 deg C, designed
cooling capacity = 0.50kW/m2
Fresh Air As per requirement of design factor of local Authority. Pre-cool
air intake by package air handling unit to prevent condensation
Condensate Drain 100 mm diameter waste pipe for condensate pipe connection
1 no. telephone cable, 1 no. data line cable
Communications
Cable communication provision to be distributed by tenant
Potable Water 15 mm diameter

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix B
Shop Front Perspective Design

Note: The above image is only an indicative perspective of a typical shop front
of a metro retail outlet.

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix B1
Shop Front Letter size

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix C1

Technical Specification and Requirements for Motorized Transparent

Security Roller Shutters

The technical specification and requirements for motorized transparent security

roller shutters are given as follows:

1. Shutter Curtain
Fabricated from 3.7mm thickness UV protected polycarbonate multiple
panels linked joint with Powder Coated Heavy Duty aluminium hinges.
Finishing: Powder coated in RAL 9003 (white)

2. Greaseless Shutter Guide Rails

st
Both side shutter guide rails are roll formed from 1 grade BHP zincalume
steel U-channel with PVC strips both sides with internal locking catches for
the locking bars.
Finishing: Powder coated in RAL 9003 (white)

3. Aluminum Bottom Bar

Heavy Duty Extruded aluminum with PVC Bottom seal and Nylon guided
ends. Finishing: Powder coated in RAL 9003 (white)

4. Operating Counter Balance System

The system is fabricated from carbon steel pipe with roller ball bearing steel
wheels with high cartoon steel counter balance springs with adjustable
tensioning arrangement.

5. Shutter Enclosure Box

The shutter enclosure box is formed from first grade steel plate with steel
hollow sections framing design and painted in black. A sliding maintenance
panels is provided for access of manual chain override device.

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

6. Electrical Power Supply

The Tenant shall provide isolators with the electrical cabling from the main
supply for the motorized transparent security roller shutters. The cabling
shall be enclosed by proper cable containments or conduits.

7. Motorised Specifications and Features

a) Power Source: (i) 220V a.c., 60Hz, Single phase
(ii) 3-phase, 220V a.c., 60 Hz motor to shutters longer than 7 meters.

b) Insulation Class E
c) Manual Chain Override
d) One unit low voltage push button control switch integrated with lockable
metal housing

8. Proposed Supplier and Shutter Model

It is proposed that all retail shopfronts use the same type of security shutter
to ensure a consistent appearance when shops are close while station is still
in operation.

Supplier:
Al Dosteen General Trading LLC

C-18 Al Naboodah Warehouse, near Tasjeel Al Qusais Industrial Area 5, Dubai

UAE P.O. Box 231002
Tel. No. 04 2582321
Fax No. 04 2582320
Shutter model numbers:
(i) Standard Vision 7 motorized transparent roller shutter with PVC
silencer guide and;
(ii) Vision7 LV10 (Light weight version) motorized transparent roller
shutter with PVC silencer guide.

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix C1-A
Standard Design Drawings for Transparent Security Roller Shutters (For
Reference Only)

Note: Tenants shall use the horizontal pulling type shutter when the headroom
or site conditions do not allow the installation of the vertical shutters shown
above.

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix C2

Technical Specification and Requirements for Shop Numbering Plate

1. The Shop Numbering Sign

The technical specification and requirements for the shop numbering sign
are given as follows:

1. Material: 1mm thick stainless steel with vertical hairline finish.

2. Finishing: Photo etching lettering of station abbreviation and shop
number filled with white ink.
3. Size: 90mm Wide x 84mm High x 1mm Thick
4. Setting out: Wall mounted at stainless steel column of shop front
portal and 200mm below soffit of shop front.

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix C2-A

Standard Design Drawings for Shop Signage (For Reference Only)

LIGHT BOX
BY
LANDLORD

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix D

Stainless Steel Shop Demarcation Line (For Reference Only)

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Roads and Transport Authority (RTA) Rev 01
Request for Operation of Kiosks / Shops
At Dubai Metro Stations (Red & Green Lines)

Appendix E

Power Supply Schedule

Shop No. DURL Shop Isolator
S/n Station Name
(RFP) No. rating (A)
1 Rashidya 1 R40.4 32
2 Rashidya 2 R40.3 63
3 Rashidya 3 R40.2 32
4 Rashidya 4 R40.1 100
5 Rashidya R01A-1 R41 32
6 Rashidya R01A-2 R41.1 32
7 Emirates 1 R40.1 32
8 Emirates 2 R40.2 32
9 Emirates R02A-1 R41 32
10 Emirates RO2B-1 R41 100
11 GGICO 1 R40.1 32
12 GGICO 2 R40.2 32
13 GGICO RO5A-1 R41 32
14 GGICO RO5B-1 R41 100
15 GGICO RO5B-2 R41.1 32
16 Deiraa City Centre 1 R40.1 32
17 Deiraa City Centre 2 R40.4 100
18 Deiraa City Centre 3 R40.2 100
19 Deiraa City Centre 4 R40.3 63
20 Deiraa City Centre 5 R40.6 63
21 Deiraa City Centre 6 R40.5 32
22 Al Rigga 1 R40.1 32
23 Al Rigga 2 R40.2 100
24 Al Rigga 3 R40.3 63
25 Al Rigga 4 R40.4 63
26 Al Rigga 5 R40.5 63
27 Union 1 R40.1 100
28 Union 2 R40.2 32
29 Union 3 R40.3 32
30 Union 4 R40.4 63
31 Union 5 R40.5 100
32 Union 6 R40.6 32
33 Union 7 R40.7 NA
34 Union 8 R40.8 100
35 Khaleed Bin Al Walleed 1 R40.2 100
36 Khaleed Bin Al Walleed 3 R40.1 100
37 Khaleed Bin Al Walleed 4 R40.10 200
38 Khaleed Bin Al Walleed 5 R40.9 200
39 Khaleed Bin Al Walleed 6 R40.3 100
40 Khaleed Bin Al Walleed 7 R40.4 63
41 Khaleed Bin Al Walleed 8 R40.5 100
42 Khaleed Bin Al Walleed 9 R40.6 100

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43 Khaleed Bin Al Walleed 11 R40.8 100
44 Khaleed Bin Al Walleed 12 R40.7 200
45 Khaleed Bin Al Walleed Pod A R40.11 63
46 Khaleed Bin Al Walleed Pod B R40.12 32
47 Khaleed Bin Al Walleed Pod C R40.13 63
48 Khaleed Bin Al Walleed Pod D R40.14 63
49 Al Karama 1 R40.1 32
50 Al Karama 2 R40.2 32
51 Al Karama R10A-1 R41 100
52 Al Karama R10B-1 R41 100
53 Al Jafiliya 1 R40.1 32
54 Al Jafiliya 2 R40.3 32
55 Al Jafiliya R11A-1 R41 100
56 World Trade Centre 1 R40.1, R40.3 32
57 World Trade Centre 2 R40.2 32
58 World Trade Centre R12A-1 R41 100
59 Emirates Towers 1 R40.2 32
60 Emirates Towers 2 R40.1 32
61 Emirates Towers R13A-1 R41 32
62 Emirates Towers R13B-1 R41 100
63 Financial Centre 1 R40.2 32
64 Financial Centre 2 R40.1 32
65 Financial Centre R14A-1 R41 100
66 Financial Centre R14B-1 R41 NA
67 Burj Dubai/Dubai Mall 1 R40.1 32
68 Burj Dubai/Dubai Mall 2 R40.2 32
69 Burj Dubai/Dubai Mall R15A-1 R41 32
70 Burj Dubai/Dubai Mall R15B-1 R41 100
71 Burj Dubai/Dubai Mall R15B-2 R41.1 32
72 Business Bay 1 R40.3 32
73 Business Bay R16A-1 R41 100
74 Al Quoz 1 R40.1 32
75 Al Quoz 2 R40.2, R40.3 32
76 Al Quoz R17A-1 R41 100
77 First Gulf Bank 1 R40.1 32
78 First Gulf Bank 2 R40.2, R40.3 32
79 First Gulf Bank R18A-1 R41 32
80 Mall of Emirates 1 R40.2 32
81 Mall of Emirates 2 R40.1 100
82 Mall of Emirates R18aB-1 R41 32
83 Sharaf DG 1 R40.3 32
84 Sharaf DG R19A-1 R41 100
85 Dubai Internet City 1 R40.2 32
86 Dubai Internet City 2 R40.1 32
87 Dubai Internet City R20C-1 R41 100
88 Dubai Internet City R20D-1 R41 100
89 Dubai Internet City R20D-2 R41.1 32
90 Nakheel 1 R40.3 63
91 Nakheel 2 R40.4 100
92 Nakheel 4 R40.2 32
93 Nakheel R21B-1 R41 32
94 Nakheel R21B-2 R41.1 32

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 95 Dubai Marina 1 R40.1 32
96 Dubai Marina 2 R40.2 32
97 Dubai Marina R22A-1 R41 100
98 Dubai Marina R22C-1 R41 100
99 Jumeira Lake Towers 1 R40.1 32
100 Jumeira Lake Towers 2 R40.2 32
101 Jumeira Lake Towers R23A-1 R41 100
102 Jumeira Lake Towers R23B-1 R41 100
103 Jumeira Lake Towers R23C-1 R41 100
104 Jumeira Lake Towers R23C-2 R41.1 32
105 Nakheel Harbor & Tower 1 R40.1 32
106 Nakheel Harbor & Tower 2 R40.2,40.3 32
107 Nakheel Harbor & Tower R24B-1 Missing NA
108 Ibn Battuta 1 R40.3 32
109 Ibn Battuta R25A-1 R41 32
110 Energy 1 R40.1 32
111 Energy 2 R40.2,40.3 32
112 Energy R26A-1 R41 100
113 Jebel Ali Industrial 1 R40.1 32
114 Jebel Ali Industrial 2 R40.2,40.3 32
115 Jebel Ali Industrial R27A-1 R41 100
116 Jebel Ali 1 R40 63
117 Jebel Ali R28A-1 R41 32
118 Jebel Ali R28A-2 R41.1 100

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