Sample Question Paper for Licensing
1. Which among the following is not a function of insurance?
Risk mitigation
Risk Tracking
Risk Transfer
Risk Reduction
2. Chance of Loss is Referred to us _________.
Luck
Risk
Bad Luck
Peril
3. Insurance deductible is an example of _________.
Risk mitigation
Risk Avoidance
Risk Transfer
Risk Retention
4. Cost of risk is determined by?
Probability only
Impact only
Probability and Impact
Timing of Risk
5. How does Insurance help in easing to credit ?
Insurer Provided Free Credit
Bank Lend easily if an application is backed by insurance
Person who can pay insurance is assumed to be credit worthy
Regulations mandate provision of credit to be insured
6. Lloyds coffee house is regarded as the place where insurance started the way it was practised
today.Lloyds is located in _________.
Bangalore
Singapore
London
Dubai
7. Risk Transfer through risk pooling is called _________ .
Savings
Investments
Insurance
Transfer
8. The measures to reduce chances of occurrence of risk are known as ________
Risk retention
Loss prevention
Risk transfer
Risk avoidance
9. By transferring risk to insurer , it becomes possible:
To enjoy from floods
To enjoy and make money from insurance
To enjoy a fire in the factory
To enjoy peace of mind and plan one’s business more effectively
10. Origins of modern insurance business can be traced to :
Bottomry
Lloyds
Rhodes
Malhotra Committee
11. Out of 400 Houses, each valued at Rs.20,000 , on an average 4 houses get burned every year
resulting in a combined loss of Rs.80,000 . What should be the annual contribution of each house owner
to make good this loss?
Rs.100
Rs.200
Rs.80
Rs.400
12. Before acceptance of a risk , the insurer arranges a survey and inspection of the property, Why?
To access the risk for rating purposes
To find out how the insured purchased the property
To find out whether other insurers have also inspected the property
To find out whether neighboring property also can be insured
13. Which one of the following does not represent an insurance risk ?
Fire
Stolen Goods
Burglary
Loss of Goods due to ship capsizing
14. Which among the following cannot be an element in a valid insurance contract?
Offer and acceptance
Coercion
Consideration
Legality
15. Mr. Pinto Contracted pneumonia as a result of lying on wet ground after a horse riding
accident. The pneumonia resulted in death of Mr. Pinto. What is the proximate cause of the death?
Pneumonia
Horse
Horse Riding accident
Bad Luck
16. Moral Hazard Means:
Dishonesty or character defects in an individual
Honesty and values in an individual
Risk of religious belief
Hazard of the property to be insured
17. _________ means spreading one’s investment s in different kind of assets.
Pooling
Diversification
Gambling
Dynamic Risk
18. ____________ is not an example of an asset.
House
Sunlight
Plant and Machinery
Motor Car
19. ____________ is not an example of an risk.
Damage to car due to accident
Damage to cargo due to rain water
Damage to car tyre due to wear and tear
Damage to property due to fire
20. An example of a fact which need not to be disclosed unless asked for is _________by the
insurer . Age of the insured
Presence of fire extinguisher
Heart ailment
Other insurance details
21. __________ is a wrong statement made during negotiation of a contract.
Misrepresentation
Contribution
Offer
Representation
22. _________Means transfer of all rights and remedies , with respect to the subject matter of
insurance , from insured to insurer.
Contribution
Subrogation
Legal Hazard
Risk Pooling
23. Which among the following is not an essential component of the sales process?
Goodwill
Buyer
Seller
Product/ Service
24. Which among the following is activities can be classified as promotion?
Product Development
Quality Control
Product Advertisement
Product Benchmarking
24. Which among the following is activities can be classified as promotion?
Product Development
Quality Control
Product Advertisement
Product Benchmarking
25. Which among the following statements best describes a “Testimonial”?
An endorsement from a satisfied customer
Test result for a product in a benchmarking test
List of tests that a product must pass
Money required to test a product
26. General insurance could help in achieving all of the following objectives EXCEPT:
Protection against loss to business premises
Making windfall gains on the occurrence of a contingent event
Protection against errors and omissions
Protection against property losses
27. How can insurance penetration be determined?
Ratio of insurance premiums to GDP.
Ratio of insurance companies to the local population
Ratio of insurance premium to per capita income
Ratio of subscribers to the insurance policies available
28.Classification of customers into various market segments, having common features is known as
_____________.
Sales
Segmentation
Marketing
Prospecting
29.The key to successful closing lies in helping the prospect to say ________.
No
Don’t know
Yes
Maybe
30.Which of the following is not part of sales process?
Prospecting
Sales interview
Loss assessment
Closing
31._______________ is not among the P’s of marketing.
Price
Product
Protection
Place
32.Negotiation is a process _____________.
To win some how
To give discounts to the customer
To reach a win-win situation
To argue and defeat the prospect
33.Insurance is part of ___________ industry.
Manufacturing
Financial services
Consumer goods
Share market
34.Prospecting in an insurance sale is
Gathering the names of people who may be interested in insurance
Preparing a list of all the persons in the city
Enlisting all the policyholders of the branch office
Preparing list of all the agents in the neighborhood
35.Need-gap analysis involves, finding about prospect:
Identifying the areas where the prospect needs insurance protection
Identifying people to work as insurance agents
Identifying how much assets a prospect has
Identifying the poverty level of the prospects
36.Insurance density is:
Life insurance premium
Ratio of premium to income
Premium per capita
Coverage per capita
37.Cold Calling is:
Meeting customers in winter
Meeting customers when they are suffering from cold
Meeting people unannounced
Meeting customer after fire was extinguished
38.What is the primary purpose of insurance regulations?
To generate fee income
Protect the interests of policyholders
To settle customer disputes
To control the market share of private insurers
39.Which among the following activities is prohibited as per the provisions of Insurance Act, 1938?
Keeping aside reserves to meet solvency requirements
Using rebates as a tool to sell insurance policies
Prospecting customers
Limiting management expenses
40.Insurance agents who hold license to act as an agent for a life insurer and a general insurer are called
_______________.
Common insurance agents
Composite insurance agents
Multiple insurance agents
General insurance agents
41.Which of the below intermediary is not involved in procurement of business?
Insurance brokers
Individual agents
Surveyors
Corporate agents
42.What does the term “Caveat Emptor” mean?
Buyer beware
Seller beware
Insurance buyer beware of miselling
Insurance agent beware of customer requirement
43.Insurance agent represents the ______________.
Insurance company
Sub-agent
Co-agent
Broker
44.Appointment as an insurance agent is done by __________.
General Insurance Corporation (GIC)
Insurance Regulatory & Development Authority of India (IRDAI)
By the respective insurance company
Finance Ministry
45.Identify the statement which is not correct. Insurance agent should __________.
Indicate the scale of commission if asked by the customer
Share the commission by way of rebate
Disclose his status with the Insurer on demand
Indicate the premium to be charged
46.If an agent is found guilty of criminal misappropriation, the designated person will _______________.
Terminate the agency appointment.
Issue a duplicate appointment letter
Renew the existing appointment
Take some fees from the agent
47.Minimum qualification required for an insurance agent is _______
Graduate
As per Board Approved Policy of each Insurer
Post-Graduate
7th
48.________________ may deal with all Life Insurance Companies and/or general insurance companies.
Agent
Broker
Corporate agent
Retail agent
49.What is the significance of the principle of contribution?
It ensures that the insured also contributes a certain portion of the claim along with the insurer
It ensures that all the insured who are a part of the pool, contribute to the claim made by a
participant of the pool, in the proportion of the premium paid by them
It ensures that multiple insurers covering the same subject matter; come together and
contribute the claim amount in proportion to their exposure to the subject matter
It ensures that the premium is contributed by the insured in equal installments over the year.
50.As per guidelines, an insurance company has to process an insurance proposal within __________.
7 days
15 days
30 days
45 days
51.Which of the below statement is true with regards to cover notes?
Cover notes are predominantly used in life insurance
Cover notes are predominantly used in all classes of general insurance
Cover notes are predominantly used in health insurance
Cover notes are predominantly used in marine and motor classes of general insurance
52.Which of the below statement is correct with regards to a warranty?
A warranty is a condition which is implied without being stated in the policy
A warranty is a condition expressly stated in the policy
A warranty is a condition expressly stated in the policy and communicated to the insured
separately and not as part of the policy document
If a warranty is breached, the claim can still be paid if it is not material to the risk
53.If certain terms and conditions of the policy need to be modified at the time of issuance, it is done by
setting out the amendments through __________.
Warranty
Endorsement
Alteration
Modifications are not possible
54.Which of the below statement is correct with regards to renewal notice?
As per regulations there is a legal obligation on insurers to send a renewal notice to insured, 30
days before the expiry of the policy
As per regulations there is a legal obligation on insurers to send a renewal notice to insured, 15
days before the expiry of the policy
As per regulations there is a legal obligation on insurers to send a renewal notice to insured, 7
days before the expiry of the policy
As per regulations there is no legal obligation on insurers to send a renewal notice to insured
before the expiry of the policy
55.__________ is the maximum limit of liability of insurer under the policy
Sum insured
Premium
Surrender value
Amount of loss
56._______________ is the consideration or price paid by insured under a contract
Claim amount
Surrender value
Maturity amount
Premium
57.A document which provides an evidence of contract of insurance is called________
Policy
Cover note
Endorsement
Certificate of insurance
58.The duty of disclosure arises
Prior to inception of the policy
After inception of the policy
Prior to inception and continues during the policy
There is no such duty
59.Material fact
Is the value of all material covered in a policy
Not important for assessing the risk
Is important as it influences the decision of the underwriter
Is not important as it has no bearing on the decision of the underwriter
60.Fire proposal seeks to know
Process of manufacture
Details of material stored
Construction of building
All the above
61.Premium cannot be received
In cash
By cheque
By promissory note
By credit card
62.The certificate of Motor Insurance
Is not mandatory
Has to be kept with self always
Has to be kept in the car always
Has to be kept in the bank locker
63.A warranty
Is a condition expressly stated in the policy
Has to be complied with
Both a and b
None of the above
64.Renewal Notice for Motor insurance is issued by
The Insured before expiry of the policy
The Insurer before expiry of the policy
The Insured after expiry of the policy
The Insurer after expiry of the policy
65.Identify the two factors that affect insurance ratemaking.
Probability and severity of risk
Source and nature of risk
Source and timing of risk
Nature and impact of risk
66.What is pure premium?
Premium sufficiently big enough to pay for losses only
Premium applicable to marginal members of the society
Premium after loading for administrative costs
Premium derived from the most recent loss experience period
67.What is expected of an agent when she detects a moral hazard?
Continue with the insurance as before
Report the same to the insurer
Ask for a share in the claims
Turn a blind eye
68.Suggest an insurance scheme for a doctor to protect him from any claims of negligence against him.
Personal accident insurance
Liability insurance
Marine hull insurance
Health insurance
69._____________ decides whether to accept or not to accept the risk.
Assured
Underwriter
Agent
Surveyor
70._______________ is the price of a given unit of insurance.
Rate
Premium
Sum Assured
Bonus
71.___________ is the maximum amount that an insurance company will indemnify to someone who
files a claim.
Sum insured
Premium
Rider
Benefits
72.______________ is not a source of information for underwriter.
Annual accounts of a proposer
Pre-acceptance risk survey of the asset
Proposal form
Registration certificate of insurer
73Hazards are:
Factors that increase the impact of losses
Factors that increases the frequency of loss
Factors that increase the impact and severity of losses
Factors that decrease the impact and severity of losses
74.Which of the following is true?
Physical Hazards:
Are not important for rate making
Cannot be ascertained
Can be calculated from the balance sheet
Can be ascertained from information given in a proposal form
75.In motor insurance one of the warranties is:
The vehicle should be washed daily
The vehicle should not be used for speed testing
The vehicle should not be used for carrying luggage for personal use
The vehicle should not be run more than 200 km per day.
76.The purpose of deductible clause is to:
To avoid claim payment
To eliminate payment of small claims
To harass the policyholder
To increase the premium
77.Installation of sprinkler system in the premises:
Increases risk
Decreases the risk
Neither increases nor decreases risk
Increases risk of hooding
78.Insured’s declared value in motor insurance includes:
Registration
Manufacturer’s cost price
Manufacturer’s selling price
Arbitrary price component
79.Under the shopkeeper policy, the insured may opt for an additional ‘Fixed plate glass and sanitary
fittings’ cover. This will cover accidental loss of damage to which of the following?
Fixed plate glass
Sanitary fittings
Neon signs
All of the above
80.Motor insurance should be taken in whose name?
In the name of the vehicle owner whose name is registered with Regional Transport Authority
If the person who will be driving the vehicle is different from the owner, then in the name of the
person who will be driving the vehicle, subject to approval from Regional Transport Authority .
In the name of any family member of the vehicle owner, including the vehicle owner, subject to
approval from the Regional Transport Authority.
If the person who will be driving the vehicle is different from the owner, then primary policy
should be in the name of the vehicle owner and add-on cover in the name of the person who
will be driving the vehicle .
81.In householder’s insurance
Gold and silver ornaments are covered
Content’s of one’s shop is covered
Cars owned by the family are covered
Parcels sent by post are covered during transit.
82.Householder’s insurance covers
Only the structure of the home
Only the Contents of the home
Both the structure and contents
Both Structure and contents only when insured is not at home
83.In shop keeper’s insurance, which of the following are not covered?
Machinery breakdown
Malicious damage
Business interruption
Willful destruction by insured
84.In shop keeper’s insurance which of the following are usually not covered
Money in till/counter at business premises
Money in transit from bank to business premises
Money in safe at business premises
Money carried by customer to business premises.
85.Shop insurance covers
Dishonest acts of employees
Dishonest acts of insured
Dishonest acts of customers
Dishonest acts of money lenders
86.A fire policy for commercial risks covers the perils of ________
Explosion
Implosion
Both of the above
None of the above
87.A business interruption insurance policy can be taken only in conjunction with ____________.
Standard fire and special perils policy
Standard fire and marine policy
Standard and special perils policy
Standard Engineering and marine policy
88.The premium for burglary policy depends on ______________.
Nature of insured policy
Moral hazard of the insured himself
Construction and location of the premises
All of the above
89. Which of the below is covered under a money insurance policy?
Shortage due to error or omission
Loss of cash from one’s premises due to burglary
Loss of money that has been entrusted to other than authorized person
Riot strike and terrorism
90.Fidelity guarantee insurance indemnifies ________________.
Employers against the financial loss suffered by them due to fraud or dishonesty of their
employees.
employees against the financial loss suffered by them due to fraud or dishonesty of their
employer .
Employees and employers against the financial loss suffered by them due to fraud or dishonesty
of third party .
Shareholders against the financial loss suffered by them due to fraud or dishonesty of the
company management .
91.Which of the below can be covered under a bankers indemnity insurance policy?
Money securities lost or damaged whilst within the premises due to fire
Forgery or alteration of cheques
Dishonesty of employees with reference to money
All of the above
92.In case of a Jeweler’s Block Policy, damage to property insured when it is in transit by registered
parcel will be covered under ____________.
Section I
Section II
Section III
Section IV
93.Delay in start-up policy is also known as ______________.
Machinery Loss of Profits cover
Advance Loss of Profits cover
Contractors All Risk cover
Contractors Plant & Machinery cover
94.Which of the following is not covered under Industrial All Risks insurance?
Fire and special perils as per fire insurance practice
Larceny
Machinery breakdown
Electronic equipment
95.Which branch of insurance offers cover against war perils?
Marine policies
Aviation policies
Both of the above
None of the above
96.Under the Public Liability Insurance Act, 1991, how much is the compensation payable for actual
medical expenses?
Rs. 6,250
Rs, 12,500
Rs. 25,000
Rs. 50,000
97.In Engineering insurance CAR stands for
Motor Car
Contractors All Risks
Company’s All Risks
Companies All Requirements
98.An employer insures himself from dishonest act of his employees by _________
Employees compensation policy
Public Liability Insurance policy
Fidelity Guarantee Insurance policy
Declaration policy
99._________ refers to the body of the ship.
Hull
Cargo
Piracy
Jettison
100.Policy which covers loss or damage to aircraft is ______________.
Statutory liability
Property insurance
Aviation insurance
Money insurance
101.Fire Insurance Policy does not cover damage to property even as add-on cover due to___________.
Floods
Earthquake
Fire
Bombing due to war
102.Though the duration of cover for pre-hospitalization expenses would vary from insurer to insurer
and is defined in the policy, the most common cover is for ________ pre-hospitalization.
Fifteen days
Thirty days
Forty Five days
Sixty days
103.As per IRDA guidelines, a ________ grace period is allowed for renewal of individual health policies.
Fifteen days
Thirty days
Forty Five days
Sixty days
104. Which of the below statement is correct with regards to a hospitalization expenses policy?
Only hospitalization expenses are covered .
Hospitalization as well as pre and post hospitalization expenses are covered .
Hospitalization as well as pre and post hospitalization expenses are covered and a lump sum
amount is paid to the family members in the event of insured’s death .
Hospitalization expenses are covered from the first year and pre and post hospitalization
expenses are covered from the second year if the first year is claim free..
105. Identify which of the below statement is correct?
Health insurance deals with morbidity
Health insurance deals with mortality
Health insurance deals with morbidity as well as mortality
Health insurance neither deals with morbidity or mortality
106.Which of the below statement is correct with regards to cashless service provided in health
insurance?
It is an environment friendly go-green initiative started by insurance companies to promote
electronic payments so that circulation of physical cash notes can be reduced and trees can be
saved.
Service is provided free of cost to the insured and no cash is to be paid as the payment is made
by the Government to the insurance company under a special scheme .
All payments made by insured have to be made only through internet banking or cards as cash is
not accepted by the insurance company.
The insured does not pay and the insurance company settles the bill directly with the hospital
107.Identify the correct full form of PPN with regards to hospitals in health insurance.
Public Preferred Network
Preferred Provider Network
Public Private Network
Provider Preferential Network
108.Identify which of the below statement is incorrect?
An employer can take a group policy for his employees
A bank can take a group policy for its customers
A shopkeeper can take a group policy for its customers
A group policy taken by the employer for his employees can be extended to include the family
members of the employees
109.Insurable interest refers to ____________.
Financial interest of the person in the asset to be insured
The asset which is already insured
Each insurer’s share of loss when more than one company covers the same loss
The amount of the loss that can be recovered from the insurer
110. 1) In a group health insurance, any of the individual constituting the group could anti-select against
the insurer.
2) Group health insurance provides coverage only to employer-employee groups.
Statement 1 is true and statement 2 is false
Statement 2 is true and statement 1 is false
Statement 1 and statement 2 are true
Statement 1 and statement 2 are false
111.Which of the following factor does not affect the morbidity of an individual?
Gender
Spouse job
Habits
Residence location
112.According to the principle of indemnity, the insured is paid for __________.
The actual losses to the extent of the sum insured
The sum insured irrespective of the amount actually spent
A fixed amount agreed between both the parties
The actual losses irrespective of the sum assured
113.The first and the primary source of information about an applicant, for the underwriter is his
________________.
Age proof documents
Financial documents
Previous medical records
Proposal form
114.The underwriting process is completed when ___________________.
All the critical information related to the health and personal details of the proposer are
collected through the proposal form
All the medical examinations and tests of the proposer are completed
The received information is carefully assessed and classified into appropriate risk categories
The policy is issued to the proposer after risk selection and pricing.
115.Who among the following is considered as primary stakeholder in insurance claim process?
Customers
Owners
Underwriters
Insurance agents/brokers
116.Girish Saxena’s insurance claim was denied by insurance company. In case of a denial, what is the
option available to Girish Saxena, apart from the representation to the insurer?
To approach Government
To approach legal authorities
To approach insurance agent
Nothing could be done in case of case denial
117.During investigation, of a health insurance claim presented by Rajiv Mehto, insurance company
finds that instead of Rajiv Mehto, his brother Rajesh Mehto had been admitted to hospital for
treatment. The policy of Rajiv Mehto is not a family floater plan. This is an example of
___________fraud.
Impersonation
Fabrication of documents
Exaggeration of expenses
Outpatient treatment converted to in-patient / hospitalization
118.Under which of the following condition, is domiciliary hospitalization is covered in a health
insurance policy?
The condition of the patient is such that he/she can be removed to the Hospital/Nursing Home ,
but prefer not to
The patient cannot be removed to Hospital/Nursing Home for lack of accommodation therein
The treatment can be carried out only in hospital/Nursing home
Duration of hospitalization is exceeding 24 hours
119.Which of the following codes capture the procedures performed to treat the illness?
ICD
DCI
CPT ( Current Procedure Termonology )
PCT
120..What is meant by customer lifetime value?
Sum of costs incurred while servicing the customer over his
Rank given to customer based on business generated
Sum of economic benefits that can be achieved by building along term relationship with the
Customer
Maximum insurance that can be attributed to the customer
121.Identify the scenario where a debate on need for insurance is not required.
Property insurance;
Business liability insurance
Motor insurance for third party liability;
Fire insurance
122.As per the consumer protection act,1986 who cannot be classified as a consumer?
Hires goods / services for personal use
A person who buys goods for resale purpose
Buys goods and services for a consideration and uses them
Uses the services of another for a consideration
123. What does not go on to make a healthy relationship?
Attraction;
Trust;
Communication;
Skepticism
124. Which among the following is not an element of active listening?
Paying good attention;
Being extremely judgmental
Empathetic listening;
Responding appropriately
125. which among the following is not a characteristic of ethical behavior?
Making adequate disclosures to enable the clients to make an informed decision
Maintaining confidentiality of client’s business and personal information
Placing self-interest ahead of client’s interests
Placing client’s interest ahead of self interest.
126.___________is not a tangible good.
House;
Insurance;
Mobile phone;
A pair of jeans
127.___________is not an indicator of service quality.
Cleverness;
Reliability;
Empathy;
Responsiveness
128. In India ___________insurance is mandatory.
Motor third party liability;
Fire insurance for houses
Travel insurance for domestic travel
Personal accident
129. One of the methods of reducing insurance cost of in insured is __________
Reinsurance
Deductible
Co. Insurance
Rebate
130. A customer having complaint regarding his insurance policy can approach IRDA through policy can
approach IRDA through
IGMS
District Consumer Forum
Ombudsman
IGMS or District Consumer Forum of Ombudsman
131. Consumer Protection Act deals with
Complaint against insurance companies
Complaint against shopkeepers
Complaint against brand
Complaint against insurance companies, brand and shopkeepers
132. ____________ has jurisdiction to entertain matters where value of goods or services and the
compensation claim is up to 20 lakhs
High Court
District Forum
State commission
National Commission
133. In customer relationship the first impressing is created
By being confident
By being on time.
By showing interest
By being on time, showing interest and being confident
134. Select the correct statement
Ethical behaviour is impossible while selling insurance
Ethical behaviour is not necessary for insurance agents
Ethical behaviour helps in developing trust between the agent and the insurer
Ethical behaviour is expected from the top management only
135. Active Listening Involves
Paying attention to the speaker
Giving an occasional nod and smile
Providing feedback
Paying attention to the speaker, giving an occasional nod and smile and providing feedback
136 . Which among the following are the two basic qualities that make a good sales person?
Empathy and ego drive;
Prejudice and loathing
Pride and honesty;
Skepticism and perseverance
137. Which among the following is the most likely to contain the IRDA stipulated 50 hours training to help
prospects clear the IRDA examination?
Process training;
Product training;
Pre-recruitment training
Sales Training
138._____is collaboration between banks and insurers to distribute insurance products.
Bancassurance;
Agent;
Broker;
Insurance company
139.Broker represents:
One insurance company;
Multiple insurance companies
Insurance Regulatory and Development Authority
Customer
140.The following is not a benefit of insurance agency.
No limit on income from commission
Fixed salary income
Freedom to decide working hours
social prestige
141. An agent can earn upto :
20,000 per month;
Rs. 10,00,000 per month
Rs. 1 Crore per year;
Unlimited amount based on her efforts