Chapter 1

THE PROBLEM AND ITS SETTING

Background of the Study

The Land Transportation Office is an agency of the Philippine

government under the Department of Transportation and is responsible for all land

transportation in the Philippines. Functions of the Land Transportation Office

include the inspection and registration of motor vehicles, issuance of license and

permits, enforcement of land transportation rules and regulations, adjudication of

traffic cases, and the collection of revenues for the government of the Philippines

(Wikipedia).

Its primary mission is to rationalize the land transportation services and

facilities and to effectively implement the various transportation laws, rules, and

regulations. It believes that it is the responsibility of those involved in the public

service to be more vigilant in their part in the over-all development scheme of

national leadership. Hence, the promotion of safety and comfort in land travel is

one of LTO's continuing commitments. It aims to be a frontline government

agency that showcases fast and efficient public service for a progressive land

transport sector (http://www.lto.gov.ph/).

The Land Transportation Office and their various constituent branches and

offices are notorious for their corrupt employees who engage in the malpractice of

hiring and colluding with ‘fixers’ to illicitly garner more income. Fixers litter the

various branches of the LTO, offering faster and/or easier transaction and

procurement of official LTO paraphernalia at a more expensive price than the

standard fee. These fixers and their employers pocket the extra payment in

exchange for placing a client higher up in the queuing system, falsifying official

government documents, fabricating driving test and written test results, and many

other illegal practices.

Thus this research aim to gather feedbacks from drivers regarding LTO’s

rules and regulations to enhance programs to help them.

Statement of the Problem

This study aims to gather feedbacks from drivers in processing at Land

Transportation Office basis for enhancement programs.

Specifically the researcher sought to find out the answer of the following

questions:

1. What are the feedbacks given by drivers in processing at Land

Transportation Office?

2. What are the suggested enhancement programs to improve the services

catered by LTO?

3. Is there a significant relationship between the gathered feedbacks from

drivers in processing at Land Transportation Office and the enhancement

programs?

Hypothesis

There is no significant relationship between gathered feedbacks from

drivers in processing at Land Transportation Office and the enhancement

programs.
Theoretical Framework

Section 11 of the Republic Act No. 9485 or the “Anti-Red Tape Act of 2007”

lists fixing and/or collusion with fixers as a grave offense, with the penalty being

dismissal and perpetual disqualification from public service. The fixers themselves

can receive a penalty of imprisonment not exceeding six years or a fine not less

than Twenty Thousand Pesos (P20,000.00) but not more than Two Hundred

Thousand Pesos (P200,000.00) or both fine and imprisonment at the discretion of

the court (www.lawphil.net).

Declaration of intent to implement R.A. 9485 known as “Anti-Red Tape Act

(ARTA) of 2007” aimed to eliminate Red Tape, improve office front line service

delivery by redefining the activities of the applicant/clients as well as of all

personnel involved in all frontline transactions and providing simplified service

procedures and strict adherence to standards therefore.

All office frontline transactions involving, Sales Reporting and Initial

Registration of Motor Vehicles, Inspection of Motor Vehicles, Licensing of Drivers

and Conductors and Settlement of Apprehensions including but not limited to their

allied or related transactions.

A Citizen’s Charter, which spells out the step –by-step procedure for a

particular service, the maximum processing time and the personnel involved in

each step, is formally adapted and released for the public to access frontline

service (Third Revision Citizens Charter LTO).

 A Public Assistance and Complaints Desk is at all times made available to

afford the client or customer to express adequately his complaint, comment and

suggestion that can be used by this office to conduct periodic monitoring and

review of the Citizen’s Charter towards enhancement of LTO’s services.

Significance of the Study

By nature and purpose of this study, the results or findings of the study will

bear significant contributions to the following persons:

Drivers. It will be a guidance to the drivers to sequential work step in

accessing a particular transaction, from submission of the required documents up

to the issuance of documents.

LTO Officials. The study will help to conduct effective programs to enhance

step-by-step action of the LTO employee within the office in accessing a particular

service. When needed, it includes some steps done in other offices other than the

LTO office.

Other Researchers. This study provided baseline data needed for further

study and acquire more knowledge in conducting research, put in practice what

they had learned in their subjects and develop their communication skills.

Scope and Limitation of the Study

This study will be conducted at the Land Transportation Office of General

Santos City.

This study was only limited to the thirty (30) drivers of public utility vehicles,

twenty (20) private licensed drivers, and ten (10) LTO employees at Land

Transportation Office, they will be chosen through simple random sampling. The
responses of the respondents were treated with statistical analysis such as

frequency, percentage and correlative coefficient.

Definition of Terms

The following terms were used in this study and are being defined as

follows:

Investigator. Is usually a member of a law enforcement agency. They often

collect information to solve crime by talking to witnesses and informants, collecting

physical evidence, or searching records in databases. This leads them to arrest

criminals and allow them to be convicted in court.

Efficiency. Refers to very different inputs and outputs in different fields and

industries. Efficiency is very often confused with effectiveness. In

general, efficiency is a measurable concept, quantitatively determined by the ratio

of useful output to total input.

Crime. In ordinary language, a crime is an unlawful act punishable by a

state or other authority. The term "crime" does not, in modern criminal law, have

any simple and universally accepted definition, though statutory definitions have

been provided for certain purposes.

 Chapter 2

REVIEW OF RELATED LITERATURE

Foreign Literature

Local Literature

Citizens and their needs shall be the focus of government, particularly the

delivery of public services and the public’s other transactions with government

(e.g., applications for birth certificates, passports, police clearances, and taxfiling)

(A. Balisacan and H. Hill 1995).

Agencies need to overcome bureaucratic turfing and fragmentation to

deliver public services more efficiently, quickly, and flexibly. Efforts must go

beyond the past desultory and sporadic efforts at “one-stop shops” for certain

transactions and must give way to a systematic 216 Philippine Development Plan

2011-2016 horizontal integration of related services based on a studied

assessments of the flow of citizens’ needs (Sever 2005).

Government services should cluster around the business life-cycle (from

start up to closing of business) and the lifecycle of citizens (from birth to death),

and establish corresponding single-window service channels.

Government processes should be reviewed, coordinated, and simplified in

order to reduce processing time and to make it easier for citizens to transact with

government. To achieve this, government should use information and

communications technology (ICT) to the fullest, to facilitate electronic access to

public services. Virtual single-windows can be provided via the Internet by

interconnecting online public services of government. Such virtual coordination

must be underpinned, however, by real coordination, information-sharing, and

cross-checking among various agencies of government as citizens complete their

transactions (E. de Dios 2007).

This should lead to the elimination of redundant and repetitive information

requirements in government forms, among others.

The rule of law shall be reinforced to ensure the impartial protection of rights

and enforcement of obligations. Policies will be instituted to curb or discourage

influence-peddling. Disputes must be impartially resolved based on facts and

existing laws, free from influence or pressure. The strict and impartial enforcement

of laws, rules and public policies will safeguard the rights of the citizens and will

ensure that public interest will be upheld at all times. A swift and efficient system

of resolving cases involving issues of property rights and contractual obligations

shall be pursued to enhance the business and investment climate (Edward Elgar

1990).
 Chapter 3

METHODOLOGY

This chapter discusses the research design, locale of the study,

respondents and sampling used and statistical treatment of data.

Research Design

The researchers will use the correlational method of research which is a

definite procedure to characterize, describe, and classify data or materials needed

in relevance to the study. It also included proper scrutiny and interpretation of all

insights that will be collected.

Locale of the Study

This research will be conducted in General Santos City particularly the city’s

Police precinct. Accordingly the research will be disseminate in Four (4) police

precinct including Police Station 1 located at General Santos City Pendatun

Avenue,, Pendatun Avenue, General Santos City; Police Station 2 located at

Makar - Siguel Rd, General Santos City, Police Station 5 located at Barangay

Lagao, General Santos City; and Police Station 4 located at Purok Malakas, Nunez

St, General Santos City.

Research Instrument

Questionnaire is the main instrument to be used to find answers to the given

problem aided by an informal interview and personal interview to the members of

the each Police Station. Questionnaire was self-made by the researchers and was

divided into two types. First part of the questionnaire includes the personal profile
of the respondents. Second part is about efficiency of police investigator in the

follow up of investigations.

Respondents and Sampling Used

The researchers will use a probability sampling procedure in choosing the

respondents. Particularly, the simple random sampling using the Slovin’s formula.

There will be a total of 50 respondents; in which will be chosen randomly in the

mention police precinct in General Santos City.

Data Gathering Procedure

The researchers will observed the following procedure in data gathering:

Asking permission to conduct the study. The researcher will write a letter to the

Police Senior Inspector asking permission to conduct a survey regarding the study.

Analysis and interpretation of data. The researcher will gather and analyze the

data gathered using the appropriate statistical tools.

Statistical Treatment of Data

The researcher will use the frequency distribution (percentage distribution)

and the computation of the weighted average mean (WM). These statistical tools

will be used to come up with the summary of the results of the survey. Thus, these

results will be tabulated and interpreted according to the problems of the study

being identified.
 REFERENCES

https://en.wikipedia.org/wiki/Land_Transportation_Office_(Philippines)

http://lto.gov.ph/images/Transparency/NEW/2017/3rd_revision_Citizens_Charter_05-05-

2017.pdf

The Gender, Poverty, Governance Nexus: Key issues and current debates, Charlie Sever, BRIDGE,

September 2005

Booty capitalism. Ateneo de Manila Press; and E. de Dios (2007)

“Local Politics, Local Economy”, in A. Balisacan and H. Hill 1995.

The Dynamics of Regional Development. Edward Elgar 1990.

 RESPONDENT’S PERSONAL INFORMATION

NAME: _________________________________________________ (optional)

SURNAME GIVEN NAME MIDDLE NAME

Dear Respondents: The researcher presently conducting study entitled Efficiency

of Police Investigators in the Follow-up of Investigations and Percentage of Solve

Crimes. Please answer the questions honestly this will give valuable feedbacks on

our study. Data gathered will be treated with high confidentiality.

Please check the box with your answer.

Length of Service:

1-5 years 6-10years 311 -15 years 16 years and up

Direction: Answer the questions by putting a check mark (/) the number of your

choice using the following scale stated below. It will indicate your efficiency as a

police investigator in every case you render.

Scale descriptive equivalent

5 Excellent
4 Very Good
3 Good
2 Fair
1 Poor

Indicator 5 4 3 2 1

1. I am very aware of policies and procedures in

handling crimes

2. I ensure that I always had my trainings to nurture

my skills

3. I prioritize my case assignments accordingly

4. I work as a team with other investigators

5. I ensure to have a case review and

recommendations with my officers

6. Periodic evaluation is a must

7. I immediately response to crime scenes

8. I ensure all victim(s), witness(es), suspect(s) are

properly interviewed

9. I ensure crime scene has been documented and

evidence properly collected and stored

10. I work on canvassing more eye witness and

gather CCTV evidences

11. I review patterns of crimes that can help to solve

the case

12. I review available data base

13. I ensure that evidences are secure, prepared

and transported to the lab

14. Make arrest if probable cause has been

established

15. I always prepare investigative reports for

supervisory review

16. I prepare all evidence and documents for trials