Republic of the Philippines
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY
Region IX, Zamboanga Peninsula
KABASALAN INSTITUTE OF TECHNOLOGY
COURSE SYLLABUS in FBS NC II
Qualification Title: Food and Beverage Services NC II
Number of Hours: 356
Prerequisite: None Credits: None
Course Description:
This course is designed to enhance the knowledge, skills and
attitudes in FOOD AND BEVERAGE SERVICES NC II in accordance with
industry standards. It covers the basic, common and core competencies
required in the delivery of food and beverage service in various foodservice
facilities. It covers the core competencies on preparing the dining room for
service, welcoming guests and taking food and beverage orders, promoting
food and beverage products, providing food and beverage service to guests,
providing room service, and receiving and handling guest concerns.
Course Outline:
Course Content/Topics Course Content Numbe Learning Activities/
Objectives r Delivery methods
of
Hours
Prepare dining Know the vital 90 Demonstration with
room/restaurant area information about table Interview/oral
for service reservations. questioning
Take table reservations Perform table napkin
Prepare service stations folding.
and equipment Perform table skirting.
Set-up the tables in the Set-up table according
dining area to predetermined menu.
Set the mood/ambiance Identify and explain the
in the dining area use of the different food
and beverage wares and
equipment.
Welcome guests and To be able to welcome 50 Demonstration with
take food and beverage and greet guest, take Interview/oral
orders food and beverage questioning
Welcome and greet orders, liaise between
guests kitchen and service
Seat the guests areas
Take food and beverage
orders
Liaise between kitchen
and service areas
Promote food and Demonstrate ability to 30 Demonstration with
beverage products apply relevant food and Interview/oral
Know the product beverage product questioning
Undertake Suggestive knowledge.
selling Provide advice on food
Carry out upselling and beverage
strategies compatibility
Demonstrate ability to
apply up selling
products knowledge
Provide food and Be able to perform the 70 Demonstration with
beverage services to various styles of food Interview/oral
guests service. questioning
Serve food orders Demonstrate service
Assist the diners principles.
Perform banquet or Explain the sequence of
catering food service service
Serve beverage orders Describe how to handle
Conclude food service guests with special
and close down dining needs
area Open wine bottles in
front of guest
Describe banquet
service
Explain closing duties
Provide room service Take room service 60 Demonstration with
Take and process orders properly Interview/oral
orders Record and process questioning
Set up trays and room service orders
trolleys accurately
Present and serve food Set up a variety of room
and beverage orders to service meals according
guests to ordered food and
Present room service beverage
account Present and serve room
Clear away room service service orders
equipment
Receive and handle Listen and obtain the 20 Demonstration with
guest concerns entire story or complaint Interview/oral
Listen to the complaint Paraphrase the guest questioning
Apologize to the guest complaint
Take proper action on Show empathy towards
the complaint complaining guest
Record complaint Take action on the guest
complaint
Record complaint
Course requirements: none
Prepared by:
ANALYN JIMENEZ-ELLORIN
Instructor II
Checked:
RENERIO P. PARDILLO
Head of Instruction
Approved:
GRETA D. SABROSO
OIC-Vocational School Administrator III
