ENG301- Business Communication
Composed By Faheem Saqib
4 Papers of Final Term Exams 2010
For more Help Rep At
[email protected] 0334-6034849
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 1)
Time: 90 min
Marks: 55
Student Info
StudentID:
Center:
ExamDate: 10 Aug 2010
Question No: 1 ( Marks: 1 ) - Please choose one
-------------- is the process of drafting your message.
► Composing
► Editing
► Revising
► Reviewing
Question No: 2 ( Marks: 1 ) - Please choose one
‘AMS’ is the abbreviation of:
► Administrative Management Society
► Alcholical Member Society
► Advanced Management Society
► Asian Management Society
Question No: 3 ( Marks: 1 ) - Please choose one
How many basic divisions of a formal report are?
► Two
► Three
► Four
► Five
Question No: 4 ( Marks: 1 ) - Please choose one
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four
► one
Question No: 5 ( Marks: 1 ) - Please choose one
Sales letters start with:
► An easy and effective way
► An attention-getting device
► Interesting news
► Buffer
Question No: 6 ( Marks: 1 ) - Please choose one
------------is one of the members who monitors a committee's financial activities.
► Treasurer
► Advisory
► Controller
► Secretary
Question No: 7 ( Marks: 1 ) - Please choose one
In which communication expressions are not encoded in words?
► Non-verbal
► Verbal
► Written
► Verbal and written
Question No: 8 ( Marks: 1 ) - Please choose one
Personal space varies according to:
► Situation
► Culture, status
► Medium
► Channel
Question No: 9 ( Marks: 1 ) - Please choose one
An applicant should show interest in the job during the which stage?
► Screening stage
► Selection stage
► Final stage
► First stage
Question No: 10 ( Marks: 1 ) - Please choose one
BATNA stands for :
► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement
Question No: 11 ( Marks: 1 ) - Please choose one
While writing and presenting your Thesis or Dissertation, you go through many
stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It
Question No: 12 ( Marks: 1 ) - Please choose one
Proposal should be written in a :
► Future tense.
► Past tense
► Present tense
► Present continuous
Question No: 13 ( Marks: 1 ) - Please choose one
The four basic purposes for giving a presentation are to inform, to persuade, to
motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others
Question No: 14 ( Marks: 1 ) - Please choose one
Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following complimentary close is accurate in general letter writing?
► Yours sincerely,
► Sincerely,
► Yours respectfully,
► All of the above
Question No: 16 ( Marks: 1 ) - Please choose one
Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 17 ( Marks: 1 ) - Please choose one
Minutes, which tell more of the story of what happened and who said what at a
meeting are:
► Resolution minutes
► Narrative minutes
► Informal minutes
► Formal minutes
Question No: 18 ( Marks: 1 ) - Please choose one
In which thing does a speaker do most of sending and a number of listeners do
most of the receiving?
► Written tests
► Oral presentation
► Interview
► Group discussion
Question No: 19 ( Marks: 1 ) - Please choose one
Which tests are designed to check competency or specific abilities of a
candidate to perform a job?
► Psychological tests
► Drug tests
► Job skills tests
► General tests
Question No: 20 ( Marks: 1 ) - Please choose one
In APA format, if you are directly quoting something in your research paper from
another work, you will need to include the author's last name, year of publication,
and the ----------------- for the reference.
► author’s birth date
► page number
► name of book
► title page
Question No: 21 ( Marks: 2 )
Describe the use of visuals in a thesis paper.
Answer:
Visual such as table figures included graph , charts, drawing and
photograph. Try to keep these visual as simple as possible and
clearly lable each visual with an Arabic numerical and included the
titile of the visual . the table and title should appear on separate line
Question No: 22 ( Marks: 2 )
Write the format of a short report.
Answer: Format of short reports:
1) For brief external reports, use the letter format , including such as title
or a subject line after that the readers address which should be clearly
states the subject of that document.
2) For brief internal reports , you should use the memeo.
3) Single space between text.
4) Duble space between paragraphs
5) Present all short informal reports properly
Question No: 23 ( Marks: 2 )
What is an appropriate closing to an interview?
Answer:
As we know that like opening the end of the interview is also more
important than its duration should indicate.
In last few minutes you are needed to evaluate how well you done
your interview. At the end you have to also correct any misconception
the interviewer might have.
Concluded gracefully, and also if important discuss the salary.
Question No: 24 ( Marks: 3 )
What are the purposes of a business report?
Answer:
The main purpose of the business report is to convey important
information in an organization. It is also to provide the despite
technology advances, organize the facts , ability to collect the data
and to compose a readable text remain a highly a highly marketable
skills.
Question No: 25 ( Marks: 3 )
Write a note on different types of job letters.
Answer: Ther are two types of jobs letters.
Question No: 26 ( Marks: 3 )
What points and measures should be taken into account by the researcher
during thesis writing under the heading “Focus your research very specifically”?
Answer:
Focus your research very specifically.
In your research do not cover too much area.Usually a broad defined project
is not do able. Now you may think that this will distort what you want to do .
this may the case but you will do a project very well when it is narrow. Also
do not try to solve all the problems in one research. Do only one project for
your dissertation and leave all the others for later.
Question No: 27 ( Marks: 5 )
What are four stages of AIDA plan? Describe briefly
Question No: 28 ( Marks: 5 )
Write a note on minutes of informal meetings.
Answer: Minutes Of informal Meeting : The written record of
proceeding of a meeting is called minutes of informal reports. In the
business most of the meeting are informal therefore the minutes is also
informal. In this type of minutes usually date, time , place of the meeting is
included.In this type of minute the name of presiding officer, a list of of
those people which should be present there and usually the time of
adjournment is included. In this type of minute the discussion is
summarized. Minutes is signed by the person who took them or by the
presiding officer.Minute is duplicated ad copies are sent to each person
present at the meeting and to other officers.
Question No: 29 ( Marks: 5 )
What are the points to be considered while doing audience analysis?
Answer. The following steps are taking for audience analysis:
1)Determine size and composition of audience.
a) first of all estimate that how many people will attend .
b) Also consider that they have some political , professional or other type of
affiliation in common.
c) Also analyze that how many men, woman, ages ranges, occupation should
be considered
d)Also predict the probable reaction of the audience.
e) Check that why the audience are attending the meeting.
f)see the mood of the audience.
g) determine the general attitude of the audience.
h) Also you should consider that the audience has any bias that will work
against you.
i) Also consider the mood of the audience that they are in position to here
you.
j) if possible Anticipate the questions and objections.
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 2)
Ref No:
Time: 90 min
Marks: 55
Student Info
StudentID:
Center: OPKST
ExamDate: 08 Aug 2010
Question No: 1 ( Marks: 1 ) - Please choose one
----------------records messages on a computer disk for retrieval by the receiver.
► E-mail
► Teleconferencing
► Voice mail
► Fax
Question No: 2 ( Marks: 1 ) - Please choose one
In buffer paragraph, the point of view of the customer should be:
► Supported
► Opposed
► Neglected
► Rejected
Question No: 3 ( Marks: 1 ) - Please choose one
Unsolicited letters are written on ADIA plan which is --------- step approach.
► five
► two
► four
► one
Question No: 4 ( Marks: 1 ) - Please choose one
Memorandum is used to:
► Inform someone not related to your company.
► Communicate to someone within your own company.
► Communicate to other company.
► Communicate to the general public
Question No: 5 ( Marks: 1 ) - Please choose one
A standing committee is one that operates permanently:
► Month after month
► Week after week
► Year after year
► After six months
Question No: 6 ( Marks: 1 ) - Please choose one
A receiver’s attitude towards a message can determine whether it is:
► Accepted
► Rejected
► Accepted or rejected
► Mixed response
Question No: 7 ( Marks: 1 ) - Please choose one
A ------------------is a cross between interoffice memo and a formal report.
► memo report
► analytical memo report
► informational memorandum report
► feasibility report
Question No: 8 ( Marks: 1 ) - Please choose one
There are ------------------types of Memo Reports.
► Three
► Two
► Four
► Five
Question No: 9 ( Marks: 1 ) - Please choose one
There are ---------------- negotiation strategies.
► Two
► Three
► Four
► Five
Question No: 10 ( Marks: 1 ) - Please choose one
While writing and presenting your Thesis or Dissertation, you go through many
stages. First stage is:
► Preparing the Proposal
► Writing the Research Paper
► Making an outline
► Thinking about It
Question No: 11 ( Marks: 1 ) - Please choose one
How many types of pre-employment tests are administered by companies?
► Three
► Four
► Two
► Five
Question No: 12 ( Marks: 1 ) - Please choose one
A thesis ----------------is a sentence that clearly and concisely indicates the
subject of your paper and the main points you will discuss.
► Question
► Statement
► Conclusion
► Quote
Question No: 13 ( Marks: 1 ) - Please choose one
APA stands for:
► American psychological association
► Australian physician authority
► A psychological analysis
► A philosophical approach
Question No: 14 ( Marks: 1 ) - Please choose one
Which one of the followings is the most important for a successful message?
► Feedback
► Sender
► Message
► Medium
Question No: 15 ( Marks: 1 ) - Please choose one
They are believable. They have faith in the substance of their message. You
trust their information and their intentions.
Match the above statement with one of the followings:
► Perception
► Credibility
► Control
► Congeniality
Question No: 16 ( Marks: 1 ) - Please choose one
Clear writing is easy to understand, which two words are required for this
purpose?
► Short, easy
► Simple,short
► Short, complex
► Long, complex
Question No: 17 ( Marks: 1 ) - Please choose one
In letter refusing adjustment, the point of view of a reader should be-------------.
► opposed
► ignored
► supported
► refused
Question No: 18 ( Marks: 1 ) - Please choose one
For writing a successful resume, which attitude is better to adopt?
► We
Personal pronoun
► You
► He\She
► All third persons
Question No: 19 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 20 ( Marks: 1 ) - Please choose one
Which tests are designed to check competency or specific abilities of a
candidate to perform a job?
► Psychological tests
► Drug tests
► Job skills tests
► General tests
Question No: 21 ( Marks: 2 )
What is bibliography?
It is the list of the other books from where references are adopted, and material or other
work is done. It may be at the end of the page or at the end of the book.
Question No: 22 ( Marks: 2 )
What is pre-employment test?
There are three types of job employment tests Psychological test, drug test and job skill
test. These tests are used commonly for assessing the ability of the candidate for job
competency his skills, ability and attitude towards work.
Question No: 23 ( Marks: 2 )
Write a note on "abstract" in a thesis paper.
An abstract is the explanation that why this paper is important. It is a summary of main
ideas. It also contains implications of the research. The last sentence explains the main
theme of the work. A good abstract is concise, readable, and quantitative. The length
should be one to two paragraphs or approximately 400 words.
Question No: 24 ( Marks: 3 )
How do we write long quotations in a thesis paper?
Start the quotation in a new line and almost five spaces should be left from the margin. It
should be in free style. Write the quotation in the new line. Keep maintain double spacing
throughout the document.
Question No: 25 ( Marks: 3 )
Write a short note on the supplementary parts of a formal report.
There are three supplementary Parts.
Appendixes: The data in this report is relevant to the report but it is not included in the
report because it may be too lengthy or not directly related to the report. It may include
maps, long quotations and difficult formulas.
Bibliography: It is the list of the other books from where references are adopted, and
material or other work is done. It may be at the end of the page or at the end of the book
Index: it is a list of names, places and subjects in alphabetical order mentioned in the
report.
Question No: 26 ( Marks: 3 )
Write a note on the question and answer stage during the interview process.
It is the most important part of the interview. In this part interviewer asks questions
about your qualification, personal information and main points written in the resume and
try to understand about you.
Question No: 27 ( Marks: 5 )
How far do you agree that cultural differences provide hindrance to a company
in this atmosphere of globalization?
Question No: 28 ( Marks: 5 )
Write a note on five types of work place power.
1. Legitimate power is based on the position, role, authority and control over
resources of a person in an organization.
2. Reward power: it is exerted by someone who has control over resources of the
organization and influence of the person to the behaviours
3. Expertise power includes the ability, skills and strength over other employees of
the organization.
4. Consultation power is exerted by the person who accepts advice from others,
seeks information.
5. Coercive power: is used by persons who use force or authority, emotional or
physical.
Question No: 29 ( Marks: 5 )
Which elements influence the length and format of a report?
Preprinted forms should be short normally five or fewer pages and contains routine
information. This format may be used on request by the person authorizing the report.
In Letter writing less than five pages should be considered enough especially when
communicating outsiders. It may include the normal parts of the letter and also may
include the foot notes, tables and headings.
A memo may not more than ten pages. It has headings on the top To, From, Date, and
Subject.
Question No: 30 ( Marks: 5 )
How can visual aids be helpful in an oral presentation?
Visual aids make presentation more effective. It can also help the audience to follow the
presentation and make it easy to understand. There are two common types of visual aid
that is overhead transparencies and computer slide shows.
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 3)
Time: 90 min
Question No: 1 ( Marks: 1 ) - Please choose one
In---------punctuation, no line of heading or inside address is punctuated.
► close punctuation
► open punctuation
► standard Punctuation
► long punctuation
Question No: 2 ( Marks: 1 ) - Please choose one
As good-news plan is similar to direct-request plan, so is persuasive plan to-------
---- plan.
► good news
► bad news
► pleasant news
► moderate news
Question No: 3 ( Marks: 1 ) - Please choose one
Which is a list of source material on a particular subject?
► Bibliography
► Index
► Appendixes
► Glossary
Question No: 4 ( Marks: 1 ) - Please choose one
What is the more formal way of communication?
► Written communication
► Oral communication
► Non-verbal communication
► Effective communication
Question No: 5 ( Marks: 1 ) - Please choose one
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Question No: 6 ( Marks: 1 ) - Please choose one
The purpose of a --------------- is to convey essential information in an organized
and useful format.
► business report
► progress report
► informal report.
► formal report
Question No: 7 ( Marks: 1 ) - Please choose one
An employment interview is which type of meeting in which both employer and
applicant ask questions and exchange information.
► Important
► Formal
► Informal
► Ordinary
Question No: 8 ( Marks: 1 ) - Please choose one
Which type of interview is less formal and unstructured?
► Situational Interview
► Structured Interview
► Opening-ended interview
► Casual interview
Question No: 9 ( Marks: 1 ) - Please choose one
There are------------- major research perspectives.
► Two
► Three
► Four
► Five
Question No: 10 ( Marks: 1 ) - Please choose one
A ----------------section of thesis can contain a flow chart which summarizes the
way in which various processes involved in the project fit together.
► rationale
► Methodology
► discussion
► analysis
Question No: 11 ( Marks: 1 ) - Please choose one
: --------------------- are designed to analyze relationships between two or more
variables.
► Co relational Studies
► Causal comparative studies
► Descriptive studies
► Group studies
Question No: 12 ( Marks: 1 ) - Please choose one
Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question No: 13 ( Marks: 1 ) - Please choose one
Arrived at the conclusion’ is --------------------- expression and ‘Concluded’ is -------
--------- expression.
► concise, verbose
► Verbose, concrete
► Concise, simple
► Verbose, concise
Question No: 14 ( Marks: 1 ) - Please choose one
How many major delivery methods are used for an oral presentation ?
► Three
► Four
► Two
► Five
Question No: 15 ( Marks: 1 ) - Please choose one
In letter refusing adjustment, the point of view of a reader should be-------------.
► opposed
► ignored
► supported
► refused
Question No: 16 ( Marks: 1 ) - Please choose one
In which letter, you need to start by capturing the reader’s attention and interest.
► Unsolicited
► Formal
► Informal
► Solicited
Question No: 17 ( Marks: 1 ) - Please choose one
Clarity is achieved in part through a balance between …………………………….
► Precise and familiar language
► Complex and difficult language
► Easy and simple language
► Rough and tough language
Question No: 18 ( Marks: 1 ) - Please choose one
Which one of the following is not a step of buffer paragraph technique?
► Deductive approach (REF. page94)
► Explanation
► Your no (stated or implied)
► A friendly close
Question No: 19 ( Marks: 1 ) - Please choose one
While writing letters refusing adjustments when the buyer is at fault, which of the
following options is not the part of it?
► Support your point of view in your buffer paragraph
► Assure the customer that the request is appreciated and has received
individual consideration.
► Present the explanation before the decision
► Be courteous even when answering an angry or a distorted claim
Question No: 20 ( Marks: 1 ) - Please choose one
All pieces of literature, key journals and books referred to in a research proposal
should be listed at the end of the proposal. It is called------------------ section of
thesis.
► tables and figures
► appendices
► bibliography (ref. page #205)
► index
Question No: 21 ( Marks: 2 )
What is a stress interview?
Question No: 22 ( Marks: 2 )
Name two types of memo reports.
Question No: 23 ( Marks: 2 )
What do you understand by MLA and APA formats?
Question No: 24 ( Marks: 3 )
How do we write long quotations in a thesis paper?
Question No: 25 ( Marks: 3 )
How can you write a good resume?
Question No: 26 ( Marks: 3 )
You should consider the audience's concerns while giving an oral presentation.
Discuss.
Question No: 27 ( Marks: 5 )
How far do you agree that internal communication is important for proper running
of an organization?
Question No: 28 ( Marks: 5 )
What is E Q and its importance for a successful job?
Question No: 29 ( Marks: 5 )
Write a note on narrative minutes.
Question No: 30 ( Marks: 5 )
Write a note on five types of work place power.
FINALTERM EXAMINATION
Spring 2010
ENG301- Business Communication (Session - 4)
Ref No: 1604140
Time: 90 min
Marks: 55
Student Info
StudentID: MC090402081
Center: OPKST
ExamDate: 12 Aug 2010
Question No: 1 ( Marks: 1 ) - Please choose one
Letters refusing orders call for the indirect plan or the---------------- approach.
► Sandwich
► Burger
► Neutral
► Negative
Question No: 2 ( Marks: 1 ) - Please choose one
Circular letters are used:
► To send information to a group of company.
► To send the same information to a number of people.
► To communicate other company.
► To send information inside of a company
Question No: 3 ( Marks: 1 ) - Please choose one
--------------- is a group of people who are appointed to solve a specific problem.
► A standing committee
► A committee
► A task force
► A help desk
Question No: 4 ( Marks: 1 ) - Please choose one
------------is one of the members who monitors a committee's financial activities.
► Treasurer
► Advisory
► Controller
► Secretary
Question No: 5 ( Marks: 1 ) - Please choose one
A ------------------is a cross between interoffice memo and a formal report.
► memo report
► analytical memo report
► informational memorandum report
► feasibility report
Question No: 6 ( Marks: 1 ) - Please choose one
What is the purpose of writing a follow-up letter to an organization?
► To show your interest in working for the organization.
► To decline the offer of the organization.
► To ask for information.
► To represent organization’s attitude
Question No: 7 ( Marks: 1 ) - Please choose one
How can both parties be unable to collaborate and walk away from the
negotiation dissatisfied?
► Win-lose strategy
► Lose-win strategy
► Lose-Lose strategy
► Win-win strategy
Question No: 8 ( Marks: 1 ) - Please choose one
The four basic purposes for giving a presentation are to inform, to persuade, to
motivate, and which thing is missing?
► To entertain
► To instruct
► To have a good interaction
► To talk to others
Question No: 9 ( Marks: 1 ) - Please choose one
Which one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question No: 10 ( Marks: 1 ) - Please choose one
Laughing, crying, sighing, yawning, clearing the throat, groaning, yelling,
whispering etc. show which one of the aspects:
► Vocal characterizers
► Vocal Qualifiers
► Vocal Segregates
► Vocal intensifiers
Question No: 11 ( Marks: 1 ) - Please choose one
----------------------emphasizes studies that are experimental in nature,
emphasizes measurement, and search for relationships.
► Research method
► Quantitative perspective
► Qualitative perspective
► Normal perspective
Question No: 12 ( Marks: 1 ) - Please choose one
Globalization means for a Company to survive, it must establish markets not
only in its own country but also in--------------------.
► all countries
► six countries
► many countries Doubt
► Asia
Question No: 13 ( Marks: 1 ) - Please choose one
It has been in use since 1950. It uses full–block form and open punctuation. No
salutation or complimentary close is used. Reader’s name is used in the first and
last sentences. Subject and writer’s name are typed in capitals.
Match the above with one of the followings:
► The Block-form / Modified – Block
► Full-Block
► The Semi-Block
► AMS (Administrative Management Society)
Question No: 14 ( Marks: 1 ) - Please choose one
Complaint letter should be called----------------.
► persuasive letter
► claim letter
► inquiry letter
► sales letter
Question No: 15 ( Marks: 1 ) - Please choose one
A claim is written to-----------the company of the problem.
► inform
► complaint against
► make claim
► refuse
Question No: 16 ( Marks: 1 ) - Please choose one
For writing a successful resume, which attitude is better to adopt?
► We
Personal pronoun
► You
► He\She
► All third persons
Question No: 17 ( Marks: 1 ) - Please choose one
There are ------------- types of job letters
► two
► three
► four
► five
Question No: 18 ( Marks: 1 ) - Please choose one
Why do we communicate?
One of the following is not the purpose of any given communication:
► to initiate some action.
► to impart information, ideas, attitudes, beliefs or feelings.
► to establish, acknowledge or maintain links or relations with other people.
► to misguide other person and win him to your side.
Question No: 19 ( Marks: 1 ) - Please choose one
---------------is a process in which two or more parties try to resolve differences,
solve problems and come to an agreement.
► Negotiation
► Communication
► Consultation
► Discussion
Question No: 20 ( Marks: 1 ) - Please choose one
All pieces of literature, key journals and books referred to in a research proposal
should be listed at the end of the proposal. It is called------------------ section of
thesis.
► tables and figures
► appendices
► bibliography
► index
Question No: 21 ( Marks: 2 )
What are win-lose strategies in negotiation?
Question No: 22 ( Marks: 2 )
What today’s employer do seek in job applicants?
Question No: 23 ( Marks: 2 )
Which things are included in personal data while writing a resume?
Question No: 24 ( Marks: 3 )
How do we write long quotations in a thesis paper?
Question No: 25 ( Marks: 3 )
Write an example of minutes of the meeting from your course.
Question No: 26 ( Marks: 3 )
What are “Reading and Memorization” methods of delivering a presentation?
Question No: 27 ( Marks: 5 )
Do you think that ‘Paralanguage’ and ‘Physical characteristics’ can convey non-
verbal message more effectively? Comment on this statement.
Question No: 28 ( Marks: 5 )
Write a note on the followings:
A-Structured interview
B-Open ended interview
Question No: 29 ( Marks: 5 )
What are common errors to avoid in a letter report?
Question No: 30 ( Marks: 5 )
A good proposal has a good title and it is the first thing to help the reader
understand the nature of your work.Comment.
