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MNX Communications Matrix PDF

This document outlines the functions and contact information for various departments within an organization. It provides details on onboarding, training, audits, and site updates for the Field Ops department. The GCC department handles live orders, alerts, updates, purchase orders, and quotes. The SPL department addresses stock outs, quarantines, monthly footprints, and receipt issues. The Accounting department processes invoices and payments. The Escalations department is contacted when an urgent response is needed on an order and previous contacts have not responded.

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54 views1 page

MNX Communications Matrix PDF

This document outlines the functions and contact information for various departments within an organization. It provides details on onboarding, training, audits, and site updates for the Field Ops department. The GCC department handles live orders, alerts, updates, purchase orders, and quotes. The SPL department addresses stock outs, quarantines, monthly footprints, and receipt issues. The Accounting department processes invoices and payments. The Escalations department is contacted when an urgent response is needed on an order and previous contacts have not responded.

Uploaded by

DHL POD
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Department Function Contacts

Field Ops Onboarding, [email protected]; When you need to


training, audits, [email protected] update your site record –
change number change,
notifications, addresses change, etc
updates
GCC Live orders – Alerts, [email protected] Please use this one when
Updates, and PODs, e-mail on active orders,
ADRs, Quotes updates, etc
SPL Stock Outs, [email protected] If there is an issue with
Quarantine, inventory as detailed to
Monthly Footprint the left
ASNs, receipt issues, [email protected] Specific to active /
receipt questions pending receipts
Accounting Invoices and [email protected] We must audit and
Payment [email protected] approve invoices before
sending them AP
Escalations When no response [email protected] When no response to
to you on something you on something needs
needs to be done to be done ASAP on an
ASAP on an order order

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