“There are few times in your life when it isn’t too
melodramatic to say that your destiny hangs on
the impression you make.”
- Barbara Walters
Personal Qualities Required
For Working in the Aviation
and Hospitality industry
Qualities for working in Hospitality
& Aviation Industry
Ready Smile
Confidence
Eye Contact
Good Posture and Body Language
Excellent Grooming
Pleasing Personality
Good Hygiene
Mingle with everyone
Extrovert Character
Good Communication Skill
Readiness in any situation
Grooming…
What is “Grooming”
Importance of Personal
Grooming Relation between
personal appearance and image
projection
It is the process of making
yourself look neat and
attractive. The things which
you do to make yourself and
your appearance tidy and
pleasant.
Appearance
Appearance Clothes and manners
do not make the man; but, when he
is made, they greatly improve his
appearance
Whether this is real or imaginary
the most important fact is that your
appearance influences the opinions
of everyone around you
Your Professionalism, intelligence
and the trust people form in you is
mainly due to your appearance
Perceptions people form
Some of the perceptions
people can form solely from
your appearance are:
Your professionalism.
Your level of sophistication.
Your intelligence.
Your credibility.
Personal Grooming habits
Grooming involves all the aspects
of your body:
Overall Cleanliness Hair.
Nails.
Teeth.
Uniform/attire
Make-up
Personal Grooming Habits
Hair It is your crowning glory.
Keep it at a length and style at
which you can maintain it.
Wash your hair at least once a
week.
Hair styles - Males
Not fall over the ears, eyebrows or
even touch the back of the collar
Will always present a neat
appearance.
Facial hair should be neat.
Trimmed moustache, sideburns
Beards are not recommended
Hairstyles - Females
Tie your hair in a neat hairstyle with
hair pulled back from face.
Hair if longer than jaw line should be
tied into a bun.
Should be well groomed with a neat
appearance at all times
Hair holding devices should be plain
and of natural colours
Nails
Clip nails short, along their
shape.
A healthy body ensures
healthy nails.
Brittle or discolored nails
show up deficiencies or
disease conditions.
Teeth
Brush teeth twice a day and
rinse well after every meal.
Remember to rinse your mouth
after every meal
For those who smoke it is
important you rinse your mouth
after every smoke and use a
mouth freshener
Uniform
Your uniform talks a lot
about your organization.
First impressions are made
within the first 5 minutes of
meeting someone
A neat clean and well
ironed uniform is
acceptable and appreciated
by one and all at all times.
Uniform
Your Id-Tags are also an
important part of your
uniform
Make-up : Women
Makeup should be natural
looking.
Nail polish and lip color should
not be too trendy or bright.
Mild fragrance.
Women: stay away from
extremely dark, bright reds and
fluorescent colors.
Make-up : Women
Hair color should not be
more than one or two
shades darker or lighter
than your natural hair
color.
Unnatural colors
(burgundy, green, etc.)
must be avoided.
Accessories : Women
Jewelry, when tastefully worn, is
always an asset to your outfit.
A beautiful pin or a favorite bracelet
can add to your outfit and can help
you feel comfortable.
Be cautious of wearing dangling
earrings unless they are small. Also,
do not wear multiple earrings.
Leave the nose rings, eyebrow rings,
lip rings and other piercing at home.
Accessories :Males
Men should limit
accessories/jewelry to 3 pieces
Accessories include watch, ring,
handkerchief
A dress watch should be worn,
avoid athletic styles.
The wristwatch worn should be of
a conservative design with a plain
and a simple face and fitted band.
Avoid bracelets, necklaces, and
visible piercing
Kada can be worn
Other Accessories
Turbans for Sikh should be ideally
black in color, but a different color
can be worn depending on color of
dress / suite. Turban must be well
tied.
The spectacles must be simple in
design and not ornate. The frame
should fit the face of the wearer and
should be neither oversized nor
undersized. Bright colors are not
permitted.
Accessories :Women
Jewelry should be keep
minimal and conservative
Remove all facial piercing
except earrings
One ring of a simple design
may be worn in each hand.
The 5 Piece Rule:
Earrings count as 2
watch counts as 3
Additional accessories 2
Accessories :Women
Plain silver or gold chain may be worn.
Pendants, medals or charms if worn on
the neck must not be visible.
Only earring studs of a conservative
shape and style in silver, gold, pearl or
semi precious stone may be worn.
Dangling earrings or loop style
earrings may not be worn.
If a second earring is worn it should
only be a stud not exceeding 0.2cm in
diameter.
Shoes: Males
Lace up conservative shoes are the
most appropriate.
Choose black, brown or burgundy
shoes. Shoe color should match your
trousers or be of a darker color.
Shoes should be in good condition
and polished.
Socks should match the color of your
suit and cover your calves. (Should
be washed daily)
Belts should be in good condition and
match the color of your shoes.
Shoes: Females
Shoes should be pumps or sling
backs, do not wear shoes with open
toes, open heel, or ankle straps.
Shoes should be of good quality
leather.
Shoe color should be darker than
your trouser.
Heels should be 1-2 inches; higher
heels should be saved for after hours.
Let’s remember
A neat and clean uniform/
clothes at all times.
Hair neatly tied up or cut.
No Bad breadth.
Clean and washed socks with
polished shoes.
Well manicured hands .
Usage of a mild deodorant
Any Questions??
Thank You
