UNIVERSITI TEKNOLOGI! MARA FACULTY OF COMPUTER & MATHEMATICAL SCIENCES DIPLOMA IN MATHEMATICAL SCIENCES (CS143) FUNDAMENTALS OF STATISTICS (STA111) ‘Satisfaction Towards The ATM Machines In UITM Segamat’ Group Members: Group: JCS1431D Supervised by: Madam Atiqah Hasan Scanned with CamScannerG&S ACKNOWLEDGEMENT The success and final outcome of this assignment required alot of guidance and assistance from many people and we extremely fortunate to have got this all along the completion of our assignment work. Even though we faced some difficulties, we overcame them as much as we can. A special appreciation to our lecturer, Madam Atiqah Hasan for her guidance and willingness to spend her time to help us completing the assignment. We are really grateful because we managed to complete the assignment within the time given by her. This assignment cannot be completed without the effort and co-operation from our lecturer and our group members. Last but not least, we would like to express our gratitude to our friends and respondents for the support to spend some of their time with us and answered the questionnaires given by us. Scanned with CamScannerContent 1.0 Introduction 7.1 Background Of Study 1.2 Objectives Of Study 2.0 Methodology 2.1 Description Of Data ~ Population = Sample = Sampling Technique ~ Data Collection Method - The Descriptions On The Variables 3.0 Findings 3.1 Numerical Descriptive | - Chart/Graph/Table Measures - Comment The Chart/Graph/Table Scanned with CamScanner1.0 Introduction 1.1 Background of Study We are conducting a resmarch abort students’ satistaction temrarcde the ATM machines in UITM Segamat Almost ail students that study in UITM Segarmat use the ATM machines available in the university. Bank Islam and Maybank ATM machines are located near the entrance gate However, the Maybank ATM machine cannot be used anymore The ATM machine for Bank Rakyat is located in the Admin building. In total, there are 3 ATM machines in UiTM Segamat that are still functioning for now Mostly, the students will use the machines to withdraw money but there are also some students that use the machines to pay their bills, transfer money, check their account balance and also other for other affairs. We have decided to conduct this research to investigate reasons on the answer of them being satisfied or not satisfied with the ATM machines in UITM Segamat 12 Objective Of Study To know whether the students are satisfied with the distance, condition and amount of ATM machines in UITM Segamat Scanned with CamScanner2.0 Methodolos 2.1 Description Of Data Population Population is the entire group that we wish to study. We have chose to make the Population is all resident students in UiTM Segamat. Sample ‘Sample is a portion or subset of the total group or population of interest. Our group's sample is 30 students from UITM Segamat that lives in Sulok Belingkong. Sampling Technique Sampling technique is the sampling processes that can be done by selecting a sample that can be represent the population as accurate as possible. For our group, we use cluster sampling. It is a method of selecting items which the population is divided into subgroups called cluster. Then clusters are randomly selected and a sample is collected by combining elements from each selected cluster. Scanned with CamScanner© Cluster Sampling ‘The population is all resident students in UITM Segamat. From the population, we have divided the students into 3 sector which are Sector A, Sector B, and Sector C. After that, we chose 3 colleges randomly and got Sulok Belingkong, Baiduri and Si Manja Kini Lastly, we have selected a college at random and got 30 students in Sulok Belingkong as our sample for us to distribute our questionnaires. Sulok Betingkong = u i j | ‘Sempana Riau ~~~) Taming Sa ‘Sulok Beingkong [ Alvesident | students in UIT \ sagan ‘ Baidu ‘Sulok Beingkons Sector J ‘SiManja Kini SJ Sempana: Solect at oa Select at Sect at population cluster ee cones Intan ‘Alam Scanned with CamScanner‘The Discriptions On The Variables Variable Gender of students in UiTM | Segamat, ‘Types of variable “Qualitative Level measurement] Nominat ‘Students’ Age. ~ Quantitative Ratio Times (minutes) that the students have to spend for the queue. Quantitative Ratio ‘The amount of money that students usually withdraw from the ATM machines. Quantitative Ratio ‘Students’ satisfaction with the distance of ATM machines from college. Qualitative ‘Ordinal Satisfaction about the location of ATM machines in Uitm Segamat. Qualitative ‘Ordinal ‘Satisfaction with the amount of ATM machines in Uitm Segamat. Qualitative Ordinal Satisfaction about the idea that ATM machines are often under maintenance. Qualitative ‘Ordinal Satisfaction about the opinion to add more ATM machines. Qualitative Ordinal Scanned with CamScanner3.0 Findings Female Gender of students in UiTM Segamat Number OfStudents | 23 fe Students in UiTM Segamat Gender 10 15 20 o Number of students. Based on the horizontal bar chart above, it is about the number of students in UiTM Segamat who live in Sulok Belingkong college.|t can be seen that the amount of female students in UiTM Segamat is more than the male students which is 23 for the females and 7 for the males. In conclusion, most of the students in UiTM Segamat are female. Scanned with CamScannerAge Number of Students Midpoints 17-19] 15 18 20-22] 4 21 23-25] 9 24 26-28} 2 27 Students Age 16 Number of Students 24 2 Scanned with CamScannerBased on the histogram above, the number of students for 18 years old is the highest in UTM Segamat. The next highest is 24 years old and the second lowest is 21 years old. Lastly,the number of students for 27 years old is the lowest out of all ages. In conclusion, most of the students in UiTM Segamat are 18.23 years old. sup Mode = 16. 54 5411. = 18.23 15— Median = 16.5 4 =19.5 From the table above, the average age for the students is 20.8 years old and most of the students are 18.23 years old. 50% of the students are less than 19.5 years old and another 50% of the students are aged more than 19.5 years old. — Scanned with CamScannerTime (minutes) | Frequency] Lower Boundry ‘Cumulative Frequency o8 0 05 5 [ 1019 18 05 78 | 20-29 a) 7 20.5 2 | 30-39 2 a 30.5 29 40-49 1 405 30 50-59 0 50.5 30 Time (minutes) that the students have to spend for the queue. Number of students 205 305 405 sos Time (minutes) os 105 Scanned with CamScannerBased on the ogive graph above, it can be seen 50% of the students spend less than 7.83 minutes for the queue and another 50% of the students spend more than 7.83 minutes for the queue. Mean = 316 30 =10.53min 18-0 Mode =-0.5 [23h =6.17min Median = -0. s[ = 18 =7.83min From the table above, it can be calculated that the average time in term of minutes that the students always spend for the queue is 10.53 minutes. Most of the students spend 6.17 minutes for the queue and lastly, 50% of the students spend less than 7.83 minutes for the queue while the other 50% spend more than 7.83 minutes. Scanned with CamScannerNumber of students 450 9 — 7 - (10:1 60ers i - 154-200 5 The amount of money that students usually withdraw from the ATM. machines. * ” Number of students 75,50 125.50, 175.50, Amount of money (RM) 25.50 Scanned with CamScannerBased on the graph above, the highest amount of money that the students usually withdraw from the ATM machines is RM75.50 with 17 students. The next second highest is RM25.50 with 9 students. Next is RM175.50 with 3 students and the least amount of money that the students usually withdraw is RM125.50 with only a student. Mean = (25.5% 9) + (75.5% 17) +(125.5%1) + (175.5% 3)] 30 =72.17 17-9 Mode =50.5+/7~—1—9 _ leq (wees) =67.17 7 15-9 Median = 50. fiat s+( = 50 =68.15 From the table above, it is calculated that the average amount of money that the students usually withdraw from the ATM machines is RM72.17. Other than that,most of the students usually withdraw RM67.17 and it is concluded that 50% of the students withdraw more than RM68.15 from the ATM machines and another 50% withdraw less than RM68.15. Scanned with CamScannerSalisfaction level about the | Number Of Students Percentage % distance of ATM machines from college. 7 [ 3 = (300% / =10% 2 | 7 : 100% = 33.67% 3 70 10 =(12 hoo» ( y (00% = 33.33% 4 5 5 =| ho0% | ; a 00% =16.67% 3 4 hoo =| hoow [s =3.33% Based on the pie chart above, it can be ‘seen that the most chosen level by the students is level 2 with 36.67%, followed by level 3 with (33.33%), level 4 with (16.67%), level 1 with (10%) and lastly, the least chosen satisfaction level is level 5 with (3.33%). In conclusion, most of the students chose level 2 as their satisfaction level for the distance of ATM machines from their college. ‘Students’ satisfaction with the distance of ATM machines from college. Scanned with CamScanner Level aa a2 a3 a5Satisfaction level about the location of ATM machines in Uitm Segamat [ Number Of Students Students’ Satisfaction About the Location of ATM Machines in UiTM ‘Segamat B 4 3 2 : a om 3 4 Number of students Satisfaction level Based on the bar chart above, it can be seen that level 3 is the most chosen level by the students with 13 students followed by level 2 with 11 students, level 1 with 3 students, level 4 with 2 students and lastly, level 5 is the less chosen level with only a student. In conclusion, most of the students in UiTM Segamat chose level 3 for the satisfaction towards the location of ATM machines in UiTM Segamat. Scanned with CamScannerWeer UNIVERSTT TeKNOL : SF ie SURVEY ABOUT STUDENTS SATISFACTION TOWARDS ATM MACHINE DEAR SIR/ MADAM, WE ARE STUDENTS OF DIPLOMA MATHEMATICAL SCIENCE FROM UNIVERSITY TEKNOLOGI MARA (UIT). UT STUDENT SATISFACTION TOWARDS ATM MACHINE IN UiTM CURRENTLY WE ARE CONDUCTING A STUDY ABOI SEGAMAT. ‘YOUR RESPOND IN THIS REGARD SHALL HELP US TO COMPLETE THIS RESEARCH IN EFFICIENT WAY, ENSURE YOU THAT THE DATA GENERATED SHALL BE KEPT CONFIDENTIAL. THANK YOU FOR BEING A PART OF OUR PROJECT GENDER CO mate ZO tmne AGE 17 ~19 YEARS OLD JZ: 23-25 years oo OTHER: ~] 20-22 years oLo 26-28 YEARS OLD HOW MANY TIMES (MINUTES) DO YOU ALWAYS SPEND FOR THE QUEUE? [Z) 0-9 20-28 40-49 Co w- 30-39 50-59 THE AMOUNT OF MONEY THAT YOU USUALLY WITHDRAW FROM THE ATM MACHINE. 1 1-0 101-150 [51-100 151-200 CIRCLE YOUR ANSWER BASED ON YOUR SATISFACTION TOWARD THE ATM MACHINE __STRONGLY DISAGREE ———® STRONGLY AGREE 7 TM SATISFIED WITH THE DISTANCE OF 1 Q) 304 ~«S ATM MACHINE FROM MY COLLEGE i) THe ATM MACHINE ARE LOCATEDIN 1Q3s 45 STRATEGIC PLACE iil) I'M SATISFIED WITH THE AMOUNT OF 1 8 3 ara nas ATM MACHINE IN UiTM SEGAMAT iv) DID THE ATM MACHINE OFTEN UNDER 1 Q 3 4 5 MAINTENANCE v) DO YOU AGREE TO ADD MORE ATM. Tres ® 5 MACHINE Scanned with CamScanner