TASK SHEET
Title: Provide Learner/ Technical Support
Performance Objective: Given the following:
1. Your program course area on the LMS;
2. A teacher account; and
3. Student accounts;
YOU MUST be able to demonstrate how to provide learner/ technical support.
Supplies/Materials :
Equipment : Gadgets hooked with the internet, audio and video
Steps/Procedure:
1. Check internet connection, audio and video.
2. Using any webinar app, Invite learners online.
3. Monitor the attendance of participants.
4. Share your screen for the demonstration.
5. Demonstrate how to enroll students:
a. Enroll 3 students manually;
b. Edit setting to allow self-enrollment;
c. Check whether students are enrolled
6. Demonstrate how to provide technical support to students including the
following:
a. Create a technical/ learner support forum.
b. Start a discussion and post the details on how the students can avail
technical/learner support.
c. Provide the username and password to one student account and
instruct the learner to login and enroll through self-enrolment.
d. Instruct the learner to answer/post a discussion forum.
7. Record the webinar.
8. Close the webinar
Assessment Method:
Demonstration with Questioning
PERFORMANCE CRITERIA CHECKLIST
Name of Trainee:_______________________________________________________________
During the performance of the activity did the trainees perform according to the required criteria?
Criteria YES NO
Webinar Preparation
1. Did you test your audio, video and internet connection?
2. Did you send webinar invitation?
3. Is the purpose of the webinar invitation clear?
4. Is the time of the webinar exact?
5. Did you login on time?
6. Did you check whether participants are in the webinar?
7. Did you remind participants to mute their mic when not
talking before the webinar?
8. Are instructions about the open forum made clear before
you started the webinar?
9. Did you record the webinar?
10. Were you able to retrieve the video
11. Were you the last to exit the webinar?
Demonstration of provision of technical/learner support
12. Student enrollment:
a. Did you enroll 3 students from the registered users?
b. Did you edit settings to allow for self-enrollment?
c. Did you demonstrate how self-enrollment can be
done?
d. Did you check how many students were enrolled?
13. Did you demonstrate how to create a discussion forum?
14. Were you able to instruct the learner to answer your
discussion forum?
15. Did you read and answer the posts of your test student
account?
For satisfactory achievement, all items should receive a yes response.
Comment/s:
Name and Signature of Trainer
