20
20
ANNUAL
CONFERENCE
EDUCATION
- The Virtual Edition -
*As seen on the original 2020 NEHCC Agenda
Program
Guide
27 Recorded
Webinars
8 Packaged
Tracks
ABOUT THE CONFERENCE
Although it is a chaotic time, and personal energy probably barely exists outside of work – we know that we
must continue to offer opportunities for all to stay educated as we adjust to the “new normal”.
While the New England Home Care & Hospice Conference and Trade Show(NEHCC) 2020 is cancelled
and moving on to 2021, the Home Care Alliance of Massachusetts is coordinating a virtual series intended
to present most of the education sessions that were originally scheduled for the conference. We have also
worked with speakers to develop new content including topics relating directly to COVID-19.
The sessions have been made available in a recorded format with the option for members to purchase as
individual sessions, packages of 5 (based on tracks), or the full series. Thanks to sponsors, you will also be
given the opportunity to receive significant discounts on products!
Take a look at the following program guide to learn about all of the great sessions we have available!
REGISTER FOR FULL SERIES OR PACKAGES
REGISTER FOR INDIVIDUAL SESSIONS
Go to www.ThinkHomeCare.org/2020ACE
for the most up to date information
PREMIUM SPONSORS
W
HOW DOES IT WORK?
1 Review the Program
Take a look at the 27 session descriptions to learn about the wide array of topics being offered!
2 Select the Sessions You Want
Choose to purchase sessions in the following format*:
• Individual - $90 per webinar
• Pre-Packaged - $350 per package of 5
-Packages available are on the last page
•Full Conference Series - $1500 for all 27 webinars
3
*Participating State Association Member Rates
Choose a Discount
Agree to have an Agency representative (position of Director or Higher ) have a one-
on-one phone call with our Premium Sponsors:
• Agree to 3 “Meetings” - Receive 30% Off All Purchases!
• Agree to 5 “Meetings” - Receive 50% Off All Purchases!
4 Gain Access
Receive a password to access the content you purchased
Your Purchase will include:
• Access to the recording until September 1, 2020
• Handouts associated with webinar(s)
• Materials Needed to Gain Access to CEUs
• Contact Information for Q&A’s
5 Enjoy Bonus Content
Vendors that have sponsored this virtual conference have provided you with FREE
demo webinars of their services & products
Contact information for all sponsors are available if you are interested in learning more
about what they have to offer!
SESSIONS AVAILABLE
1. How to Transition New Reimbursement 5. The Quest for Success Under PDGM
Models into Operational Success Nick Seabrook, Founding Partner, Managing Principal,
Robert Simione, Director of Finance, Simione Healthcare Blacktree Healthcare Consulting, Chris Attaya, Vice
Consultants & RJ Gagnon, CFO, Androscoggin Home President of Product Strategy, SHP, Stacy Ashworth, EVP of
Healthcare and Hospice Clinical Innovation, Select Data
New reimbursement models including the Patient Driven This session will include a panel of top industry experts to
Groupings Model (PDGM), Hospice Medicare Advantage examine some of the key considerations you need to make
carve outs, risk based payments, and payments based on in the journey to PDGM success. This includes updated
quality incentives are increasing in the home health information on what we learned from PDGM in Q1 and what
industry. It is critical that agencies are prepared for these we’ve learned during Q2 with the COVID impact. The
changes. Agencies must analyze internal and external data session will highlight and discuss operational challenges
to create a strategy for success. This presentation will and impacts as well as taking a look at the data.
discuss the key drivers for measuring the operational
success of these models, including communicating key 6. RN Productivity and Turnover in Hospice and
performance indicators to all departments within the agency. Home Health - the Leadership Imperative
Cindy Campbell, Director Operational Consulting, WellSky
2. Preventing Patient Exploitation & Other Home Advisory and Outsourced Services (formerly Fazzi
Care Nightmares Associates, Inc.)
Joanne MacInnis RN, President, & Mary Battistelli, SHRM, A study of a year’s worth of productivity and turnover data in
Dir. HR, Aberdeen Home Care, Inc., Scott Moore, Esq. the rural northeast revealed a common pattern of clinicians
Employment Law, Stuart Gardner Esq., Elder Law reaching a tipping point of their employment and
Exploitation opportunities are inherent in elder home care. deciding to leave an agency. The results from the study will
This session will offer ways agencies can develop increased give leaders a deeper understanding of the root causes of
awareness and strategies to protect vulnerable elders and why employees leave; what stresses are at the very core of
avoid disaster. Also covered will be agency HR processes their decision to leave the agency; and practical steps
including strategic screening, interviewing, hiring, ongoing agencies can take to reduce this risk, optimizing productivity
supervision. and engagement. This presentation will provide key
takeaways to assist leaders to meet the needs of their
3. Digitizing Care Delivery Operations – employees while growing available workforce.
A Hospice Case Study
Satin Katiyar, Chief Architect & CEO, Kratin LLC 7. Hospice Compliance with Quality Measures -
Healthcare is on the brink of a data-driven transformation Admission through Discharge
with its ever-evolving technology and analytics capabilities. Dawn Cheek, RN, BSN, Clinical Consulting Director, McBee
All facets of healthcare must be mindful of the human side Dee Geray, RN, Clinical Consulting Senior Manager, McBee
of decision making while prioritizing data and the technical As CMS continues to move forward with quality indicators
infrastructure for a true data analytics-driven industry. Satin and public reporting for hospice, it is important to know how
Katiyar will offer a roadmap for hospice organizations to you can use this information and reporting to help steer your
embrace Uber-like real time operations to improve care agency towards success. This presentation will help hospice
delivery. providers understand their operational process and all the
data elements that are recorded from the start of a benefi-
4. Today’s Evolving Privacy and Security Risks ciary admission until discharge. Providers will understand
Dr. Suzanne Miller, Principal, Citrin Cooperman that being proactive by using reports and monitoring data
Healthcare organizations have become major targets of elements will help strengthen the quality measures within
cyber attacks. During this presentation we will look at the their agency. Attendees will leave with the knowledge of how
challenges home health care and hospice organizations to identify at-risk elements and create an action plan that
face in keeping Patient Health Information secure. Dr. Miller will improve their CMS monitored data and all public reports.
will address the evolving privacy and security risks
surrounding the use of electronic health records (EHR) that
are shared with third-parties and other EHR information
systems as well as discuss strategies to reduce these risks.
8. An Agency’s Journey to Quality Cycle 11. Managing By Metrics *90 Minutes*
Management in the Era of PDGM Karen Vance, BSOT, Senior Managing Consultant, BKD
Laura Page-Greifinger, Chairman of the Board, Quality In CPAs and Advisors
Real Time (QIRT) Clinical managers, historically, are challenged to hold staff
The patient-driven groupings model (PDGM) is much more accountable for the performance needed by the agency for
than a change to the prospective payment system (PPS). quality, compliant and cost efficient practice. Managing by
It represents a paradigm shift for agencies that will require metrics allows objective management of key performance
continuous quality improvement throughout the patient’s indicators and decreases the personal nature involved in
journey. Quality Cycle Management (QCM) is a means by holding staff accountable. This session reviews key metrics
which management can hold staff accountable. QCM at cascading levels in the organization, and translates the
encompasses and connects all parts of the workflow data into the clinician behaviors that can impact the data.
process achieving the goal of patient-centered care and
lower health-care costs. In this session we will walk 12. Demystifying the Role of the End-Of-Life
attendees through the patient journey, identifying best Doula
practices and expected outcomes for each task, and the Nathalie Bonafe, Sharon McCullough & Dawn Whelan,
metrics by which to measure results. SharonCares LLC
Members of the National End-Of-Life Doula Alliance will
9. Technologically Speaking: Everything You share how the supportive role of a doula can promote early
Need to Know for a Stronger IT Plan referrals to home health, palliative care and hospice as well
Tom Tobiassen, Director, Information Technology Consulting, as enhance the quality of care and improve ratings in
Simione Healthcare Consultants; Ricky Smith, President, national health care surveys.
Innovative Business Technologies
New technology continues to enter healthcare every year, 13. Navigating by the Stars: Improving Your
yet many organizations are not optimizing the systems and Rating
applications they currently own. From Electronic Medical Joan L. Usher, BS, RHIA, ACE, HCS-D, JLU Health Record
Records (EMRs) to mobile devices, home care and hospice Systems
agencies can make dramatic improvements in clinical and This session will focus on practical ways agencies can
financial performance through the smart use of technology. improve their star ratings on Home Health Compare Quality
Learn about the fundamental aspects of building a solid IT of Care and Patient Survey, especially if patient satisfaction
plan that supports systems, software, policies and practices results response rates tend to be lower than expected. How
to accelerate quality and financial results. Discussion will you navigate the OASIS review is only one key to success.
include considerations for project management, EMR Whether you use OASIS reviewers in-house or outsource
optimization, vendor selection and implementation, data the review, you must be sure certain elements are captured.
migration and archiving strategies, security, system and We will review some tips to increase the rate and
process workflow, mobile device management, and more. satisfaction of your clients.
10. Latest Trends in Hospice Care: An Overview 14. Brain Health Now: Reducing the Risk of a
& Discussion on 2019’s Top 10 Hospice Mental Health Crisis
Topics Julia Vaughan, Executive Director, John Maxwell Team
Amisha Parekh de Campos, PHD, RN, BSN, MPH, Feeling stressful or anxious and want to get better in a
Middlesex Health, Hospice Homecare Quality Educator hurry? How you react will create the environment for your
A New England Journal of Medicine report released in Brain’s Health. Julia Vaughan has lived and is currently
December 2019 showed for the first time since the early living a life of healing her brain. After her cerebellar stroke
1900s, more Americans are dying at home rather than in in 2016, she was determined to not listen to anyone who
hospitals. This trend reflects the availability and knowledge used the word can’t. Taking care of our brains can make the
of hospice care and progress toward the kind of end that difference when living life in trying times.
most people say they want. This presentation will provide an
overview and discussion on the top 10 trended hospice and
palliative care topics as well as those on the horizon.
15. Bringing Employees Back to Work: 18. Industry Update on Labor Laws Pertaining to
Navigating Legal Questions Facing COVID-19
Employers as Workplaces Reopen Angelo Spinola, Littler Mendelson P.C.
Nan O’Neill & Sarah Spatafore, Murphy, Hesse, Toomey & This presentation will provide an in-depth legal analysis of
Lehane, LLP the latest legislative changes and the impact they have on
This webinar will focus on the legal environment surround- the home care industry. During this webinar, Angelo Spinola
ing reopening Massachusetts, including legal requirements will provide a substantive update on the status of the health
all employers must comply with, as laid out in Governor care provider exemption to the FFCRA, the CARES Act,
Baker’s Four-Phase approach; newly-formulated OSHA including PPP guidance, the caregiver unemployment
requirements to reduce the risk of exposure to COVID-19 in dilemma, and potential funding of hazard pay and the latest
the workplace; EEOC return to work protocols; and advocacy efforts related to the impact the next Stimulus
FFCRA leave of absence entitlements. This session will also Package will have on the home care industry. In addition,
discuss the tension created by the enhanced unemployment Spinola will discuss the litigation trends impacting the
benefits provided by the CARES Act and employer efforts to industry and provide practical steps that attendees can im-
bring employees back to work. plement to help avoid foreseeable liabilities and effectively
navigate through this pandemic.
16. Surviving or Thriving? A PEP Talk for
Stronger Teams and Effective Operations 19. Denials and Charting in a PDGM and
Judy L. Connelly, Senior Manager, Simione Healthcare Post-PHE World
Consultants Joe Osentoski, BAS, RN-BC, Consultant, Gateway Home
Hospice leaders face growing challenges that require Health Coding & Consulting
purposeful actions focused on strong Human Resource This presentation will walk attendees through the PDGM
management, efficient operations, an environment of trust, payment changes from the prior Prospective Payment
accountability, quality and excellent service. Ultimately, System (PPS) model and explain how these changes to
leadership success revolves around developing staff with a payment relate to the unchanged home health coverage
strong awareness of their role in achieving great outcomes requirements. We will focus on agency actions to lower
while facing shorter lengths of stay, a demanding referral medical review risks and what charting patterns run the
base and financial expectations. This presentation will highest risk for denials in case of review. How the PDGM
discuss the many aspects related to these issues and changes relate to specific coverage requirements are
provide ‘take home’ concepts to improve operational addressed so that agencies can implement education and
efficiencies and strong teams. prevention now; immunizing themselves against any future
reviews. The PHE changes are also covered as well as
17. Check Your Gauges: Revenue Cycle Key how to best chart during the PHE to prevent problems after
Performance Indicators the PHE has ended.
Candice Hardy, Advisory Consulting Supervisor, McBee
Understanding what your revenue cycle metrics are telling 20. Care Teams - How To Stay Connected, Stay
you about your operations is crucial to running a Organized, and Stay Safe
streamlined home health agency. This session will detail the Katelyn Kelly, and Rachel Phillips, Co-Marketing Directors,
core key performance indicators (KPIs) used in the home Generations Homecare System
health industry and help you better understand what these This presentation will go over how to use secure and
metrics can tell you about your operations under PDGM. sophisticated technology to overcome disruptions during
We will also discuss strategies and solutions for real-life this complicated time, and at all times. Learn how to stay
challenges providers experience. Attendees will develop a connected using HIPAA compliant technology to
greater understanding of the interconnectedness the communicate efficently and effectively; stay organized
revenue cycle shares with your entire organization as a by maintaining accurate records to streamline day-to-day
whole and how it can be leveraged for success. operations and improve billing; and stay safe with ways to
improve quality of life for recipients of in-home care while
keeping caregivers and the entire care team safe.
SESSIONS AVAILABLE (cont..)
21. General Inpatient Level of Care: Getting It 25. PDGM: When Theory Meets Reality
Right Barbara Katz, RN, MSN, BK Health Care Consulting
Joe Osentoski, BAS, RN-BC, Consultant, Gateway Home Home Health Agencies have now had several months of
Health Coding & Consulting real experience with the Medicare PDGM billing system.
The HHS OIG Report concluded that “Hospices Prior to the implementation, a variety of strategies for PDGM
Inappropriately Billed Medicare Over $250 Million,” causing success were developed and deployed by home health care
CMS to instruct its Supplemental Medical Review associations and consulting firms. This session will provide
Contractor (SMRC) to initiate a nationwide post-payment a snapshot of PDGM realities and will analyze how well
review of claims for appropriate general hospice inpatient these theories have worked. Using data and experience,
level of care. This presentation will walk attendees through the presenter will describe the differences between specific
the CMS requirements for GIP level of care and then scoring, utilization management and case management
provide documentation guidelines for when to change the techniques. The presentation will include a self-assessment
level of care. Each of 15 common situations that precipitate and case studies that will help participants apply “lessons
GIP are addressed. Specific charting tips are provided to learned” to achieve PDGM success in their own agencies.
ensure a complete record of GIP service is generated.
Coordination needs with care center staff are also covered. 26. Maximizing FFCRA, SBA PPP, ERC, and Other
COVID-19 Benefits:A Payroll Perspective
22.The Role of a Geriatric Care Manager as an Yonina F. Shineweather, CPA, Viventium
Adjunct to Home Health and Hospice In these uncertain times, employers are being called on to
David Zychowski, Senior Regional Sales Manager, provide front-line relief to America’s workers. Rapidly
Seniorbridge emerging federal legislation and regulation, such as the
This presentation describes how a private Geriatric Care FFCRA and CARES Act, offer you benefits, advance
Manager (GCM) can work alongside home health and credits, tax deferrals, loans, and grants, but the sheer
hospice to keep clinically complex patients safe in their volume and velocity of new rules may leave you dizzy and
homes. Zychowski will present specialty programs, tasks, seeking direction. Join Viventium’s veteran compliance
case studies and outcomes with statistical significance in expert Yonina F. Shineweather, CPA, for a hands-on, candid
samples sizes up to 235,000 patients. This collaborative analysis of the available benefits and how to make the best
model can help home care and hospice patients avoid use of them.
unnecessary hospitalizations and trips to the emergency
department. 27. How Has PDGM Altered Your Agency’s QAPI
Program?
23. Leading Through Crisis and Adversity Cheryl Pacella, DNP, HHCNS-BC, CPHQ, COS-C, HCS-D,
Julia Vaughan, Executive Director, John Maxwell Team CAP Consulting
While Covid-19 may be a common term in our lives at the PDGM has presented a number of new and challenging
moment, Julia Vaughan believes in no way does it control opportunities for home care agencies to re-evaluate their
who we are. This is a very practical lesson in maneuvering QAPI plan. We can now incorporate other departments,
through crisis, seizing the opportunity and leading well. such as Intake and Billing, into our quality improvement
Through this pandemic she has sought to understand initiatives. How can we utilize data to guide us? What will be
the role of leadership and mindset. With a Masters in Life our goals? And what steps do we need to take to measure
Coaching she has seen first hand the importance of and achieve success?
modeling excellence.
24.Infection Control During COVID-19
Charles Bresnicky, Clinical Consulting Director, Blacktree
Healthcare Consulting Individual Session Sponsors:
Infection control is one of the biggest concerns facing the
industry. This presentation will provide methods to monitor
and report infections within an agency, as well as how to
control and minimize the risk of ongoing infections.
PACKAGES AVAILABLE
CLINICAL - 1:
• Hospice Compliance with Quality Measures - Admission through Discharge
• How Has PDGM Altered Your Agency’s QAPI Program?
• The Role of a Geriatric Care Manager as an Adjunct to Home Health and Hospice
• Brain Health Now: Reducing the Risk of a Mental Health Crisis
• Navigating by the Stars: Improving Your Rating
CLINICAL - 2:
• Surviving or Thriving? A PEP Talk for Stronger Teams and Effective Operations
• Managing By Metrics *90 Minutes*
• Denials and Charting in a PDGM and Post-PHE World
• An Agency’s Journey to Quality Cycle Management in the Era of PDGM
• Infection Control During COVID-19
PDGM:
• How to Transition New Reimbursement Models into Operational Success
• The Quest for Success Under PDGM
• How Has PDGM Altered Your Agency’s QAPI Program?
• Denials and Charting in a PDGM and Post-PHE World
• PDGM: When Theory Meets Reality
HR:
• RN Productivity and Turnover in Hospice and Home Health - the Leadership Imperative
• Preventing Patient Exploitation & Other Home Care Nightmares
• Bringing Employees Back to Work:Navigating Legal Questions Facing Employers as Workplaces Reopen
• Industry Update on Labor Laws Pertaining to COVID-19
• Maximizing FFCRA, SBA PPP, ERC, and Other COVID-19 Benefits:A Payroll Perspective
Package Sponsors:
PRIVATE PAY:
• Preventing Patient Exploitation & Other Home Care Nightmares
• Care Teams - How To Stay Connected, Stay Organized, and Stay Safe
• The Role of a Geriatric Care Manager as an Adjunct to Home Health and Hospice
• Maximizing FFCRA, SBA PPP, ERC, and Other COVID-19 Benefits:A Payroll Perspective
• Industry Update on Labor Laws Pertaining to COVID-19
HOSPICE:
• General Inpatient Level of Care: Getting It Right
• Digitizing Care Delivery Operations – A Hospice Case Study
• Latest Trends in Hospice Care: An Overview & Discussion on 2019’s Top 10 Hospice Topics
• Hospice Compliance with Quality Measures - Admission through Discharge
• Demystifying the Role of the End-Of-Life Doula
LEADERSHIP:
• Surviving or Thriving? A PEP Talk for Stronger Teams and Effective Operations
• RN Productivity and Turnover in Hospice and Home Health - the Leadership Imperative
• How to Transition New Reimbursement Models into Operational Success
• Leading Through Crisis and Adversity
• Check Your Gauges: Revenue Cycle Key Performance Indicators
IT:
• Digitizing Care Delivery Operations – A Hospice Case Study
• Today’s Evolving Privacy and Security Risks
• Technologically Speaking: Everything You Need to Know for a Stronger IT Plan
• Care Teams - How To Stay Connected, Stay Organized, and Stay Safe
• PDGM: When Theory Meets Reality
Package Sponsors:
www.ThinkHomeCare.org/2020ACE
