Curriculum Specifications

Name of the level Pre-principiante  (Pre-A1) Principiante A (A1.1)

English translation Pre-Starter Starter A
CEFRL Level Pre-A1 A1
Instruction time 60 hours 60 hours

Communicate in spoken and written English within

Communicate in spoken and written English for general and work
limited social or work contexts in line with the
General Competence contexts in line with the stipulations given by the Common European
stipulations given by the Common European Framework
Framework of Reference for languages.
of Reference for languages.
Competences
Communicate in very simple spoken and written English within Communicate in very simple spoken and written English
Element of Competence For
limited work and social contexts in line with the stipulations of level within limited work and social contexts in line with the
General and common work
A1 proposed by the Common European Framework of Reference for stipulations of level A1 proposed by the Common
English
languages. European Framework of Reference for languages.

Identify information about people, their likes and

Identify basic information about personal details in very simple
1 dislikes, homes and countries in simple spoken and
spoken and written situations.
written situations .

Exchange basic personal information about personal addresses, Exchange basic personal information about the home
2 telephone numbers, age, nationality and occupation with a highly and family in a simple social situation with a supportive
supportive interlocutor.  interlocutor.
Talk about free-time activities and personal likes/dislikes
Talk about locations of things in the classroom in very limited written
3 in a simple social situation with a supportive
or spoken interactions.
interlocutor.

Talk about personal daily or weekly routine in a very simple way, with Participate in conversations about buying things in a
Learning outcome 4
the help of a highly supportive interlocutor. simple social situation with a supportive interlocutor.

Identify necessary improvement tasks related to exchange of basic Describe places, neighbourhoods and countries in a
5
personal information and daily activities.  simple social situation with a supportive interlocutor.

Identify improvement tasks related to the exchange of

6 personal information, likes and dislikes, family, places
and countries. .  

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 Start a simple conversation with visitors at work for the exchange of Exchange information on instructions about basic
Common Work English
basic information, personal presentations and daily activities. activities and safety at work.

ü  Present tense of be (am, is, are)

ü  Present continuous: current actions
ü  Past tense of be (was, were)
(use and structure)
ü  Verb Can (permission, possibility,
ü  Present simple (most common verbs)
ability)
ü  Demonstratives (as pronouns,
ü  Plural nouns
adjectives)

ü  Countable and uncountable nouns ü  Prepositions of place

ü  Possessive 's' ü  Prepositions of time

Grammar
ü  Articles ü  Simple connectors: and, or, but
ü  Quantifiers: many, much, a lot (of) ü  Basic instructions
ü  Some and any
ü  Adjectives after be, before nouns

ü  Personal information ü  People's personalities

ü  Numbers ü  Free-time activities
Knowledge of Concepts
ü  Times of day, days, months, seasons ü  Sports and exercise
ü  Jobs and occupations ü  TV shows, films, books
ü  Family members ü  Likes and dislikes
Vocabulary ü  People's appearance ü  Holidays, sightseeing activities
ü  Countries, nationalities, languages ü  Places, attractions in a town or city
ü  Feelings, sensations ü  The weather
ü  Everyday activities ü  Shops and shopping
ü  Eating and mealtimes ü  Clothing and accessories
ü  Classroom objects ü  Colours
ü  Letters of the alphabet ü  Expressions of frequency

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 ü  Phonemes, minimal pairs (ship/sheep,
ü  –s endings
vet/bet, pull/pool, yet/jet)

ü  (plural, possessive, third person singular) ü  Want to, have to

Pronunciation ü  Common auxiliary + subject

ü  Word stress 
combinations
ü  Sentence stress (content and function
words)
ü  Unmarked prominence and intonation in questions
(falling / rising), statements

ü  Say hello and goodbye in more / less formal situations, at different ü  Say what you like or dislike in a simple social
times of day conversation

ü  Introduce yourself to a class group or to a visitor at work ü  Make suggestions to people about places to visit.

ü  Exchange personal information related to names, nationalities, ü  Use simple phrases for greeting and starting a
provenance telephone call to a familiar person.
ü  Ask how people are using polite and common
ü  Exchange information about your and other people’s homes
expressions.

ü  Speak about your and other people’s occupations ü  Respond to good and bad news

ü  Introduce a visitor and a colleague at work. ü  Confirm your attention using sounds and expressions

ü  Exchange information about how you and other people are ü  Ask to borrow something

ü  Ask someone politely to give you something ü  Exchange information about the time (hours)

ü  Exchange simple personal information, e.g. places of

ü  As for help by the use of polite expressions residence, ages, date of birth, marital status, and
Knowledge of processes children.

ü  Offer help to other people by using polite expressions ü  Exchange information about places in a country

ü  Describe the location of places in a building, in a town

ü  Reply to offers of help
or city
ü  Ask about availability of things in a shop such as a
ü  Spell out names, addresses and other words using the alphabet.
supermarket.

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 ü  Say telephone numbers and email addresses ü  Ask how much things cost in a shop

ü  Exchange information about weights, prices, sizes of

ü  Say key dates in your life
products
ü  Interact with customers using common and polite
ü  Talk about the position of things or people
greetings and personal introductions
ü  Exchange simple health & safety instructions

ü  Understands simple information in slow

ü  Understands simple information, vocabulary and expressions in
conversations about the communicative topics and
short conversations about personal information.
vocabulary related to this level.  

ü  Completes simple dialogues by the addition or selection of

ü      Understands key information in written texts about
appropriate language according to the communicative functions of
the communicative topics related to this level.
this level.

ü        Speaks in English about likes/dislikes and free-time

ü  Understands basic information in English texts according to the activities, using a limited range of vocabulary and
communicative topics of this level. necessary grammatical structures, and with intelligible
pronunciation.

ü       Participates in simple role-play or simulated

ü  Completes a simple personal information form. situations about buying things in shops or at work, with
Assessment criteria  sufficient accuracy to complete the transaction.

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Assessment criteria 

ü  Participates in a simple guided role-play or simulated situations

ü       Evaluates continuously his goals achievements in
about the exchange of personal information using simple vocabulary
English according to the learning outcomes.
and grammar related to the level.

ü         Writes a short text with instructions on acting

ü  Provides simple personal information in written texts and spoken
safely at work, using a range of appropriate structures
form through simple comprehensible phrases.
and vocabulary.

ü  Uses the correct greeting expressions and polite expressions

depending of the type of interlocutor.
ü  Uses an appropriate range of basic vocabulary and structures to
describe location of classroom objects.
ü  Speaks in English about daily routines with a limited range of
vocabulary and grammatical structures, and with intelligible
pronunciation.
ü  Evaluates continuously his achievements in English according to the
learning outcomes.

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Principiante B (A1.2) Básico A (A2.1) Básico B (A2.2) Pre-intermedio A (B1.1)
Starter B Elementary A Elementary B Pre-intermediate A
A1 A2 A2 B1
60 hours 60 hours 60 hours 60 hours
Communicate in spoken and written English
Communicate in spoken and written English within Communicate in spoken and written English within Communicate in spoken and written English within
within limited social or work/labour contexts in
limited social or work/labour contexts in line with limited social or work contexts in line with the limited social or work contexts in line with the
line with the stipulations given by the Common
the stipulations given by the Common European stipulations given by the Common European stipulations given by the Common European Framework
European Framework of Reference for
Framework of Reference for languages. Framework of Reference for languages. of Reference for languages.
languages.

Communicate in very simple spoken and written Interact in common spoken and written English Interact in spoken and written English within a Interact in confident spoken and written English within a
English within limited work and social contexts in within a limited range of social and work limited range of social and work contexts range of social and work contexts for different levels of
line with the stipulations of level A1 proposed by contexts according to the stipulations of level A2 according to the stipulations of level A2 on the formality according to the stipulations of level B1 in the
the Common European Framework of Reference for on the Common European Framework of Common European Framework of Reference for Common European Framework of Reference for
languages. Reference for languages. languages. languages.

Understand key information in everyday spoken

Understand information about people’s past
or written English conversations about health Identify key information about people’s jobs and Understand important information about people’s jobs
experiences, interests, hobbies in simple spoken and
and healthy habits within familiar social and places of work in spoken or written contexts. and places of work in spoken or written documents.
written situations.
work contexts.

Describe rooms, homes and objects in buildings in Describe routines and regular activities in spoken and
Describe past experiences in social situations with a Talk about health problems and ways of staying
spoken or written English within common social or written situations and in a wider range of social and
supportive interlocutor. healthy in a limited range of social situations.
work situations. work contexts.
Talk about methods of communication and
Talk about food, eating and meals in social situation Exchange information about directions to places Discuss solutions to problems in a range of social
communication technology in common social
with a supportive interlocutor. in a limited range of social situations. contexts.
situations.
Participate in conversational exchanges involving Talk about personal and regional eating habits and
Discuss travel and vacations in a limited range of Describe characteristics of different people and
apologies, thanks, suggestions and invitations in cooking in a range of social contexts with multiple
social situations. their jobs in common social situations.
simple social situations. interlocutors.
Describe interests, hobbies and preferences
Talk about personal and professional plans for Discuss plans for the organisation of events in Describe past experiences in a range of common social
involved in these aspects in social contexts with a
the future in everyday or simple work situations. common social situations. and work contexts.
supportive interlocutor.

Identify ways of improving aspects of the

Identify ways of improving aspects of the use of Identify ways of improving aspects of Identify ways of improving aspects of exchanging
description of interests, hobbies, food and past
expressions, structures and vocabulary according communication in English based on the learning information according to the learning outcomes of level
experiences according to the learning outcomes for
to the learning outcomes of level Elementary A . outcomes for level A2. pre-intermediate A.
level Starter B. 

(C) Cambridge University Press November 2014

Describe common simple incidents at work in a Describe common activities at work to a visitor
Participate in a simple opening and closing Present plans for future activity in a work context
simple spoken or written situation with a supportive using short sentences in familiar spoken and
conversation on the phone in a work context. appropriate to the interlocutor. 
interlocutor . written situations.

ü  Present simple and continuous

ü  Past simple (use and structure) ü  Be going to: (Use for plans and intentions) ü  Past simple (Use, structure) ü  Present perfect versus past simple

ü  Present continuous: (Use for plans,

ü  There is, there are ü  Past continuous – statements and questions ü  Used to and would
arrangements)
ü  Verbs with infinitives: have to, ü  The future with will, going to, the present continuous
ü  Infinitive of purpose ü  “Used to”
need to, (would) like to, want to and the present simple
ü  Had better, ought to, and might want to for what is
ü  Adverbs of frequency ü  Joining clauses with if, when (zero conditional) ü  Future with formulas: Will, may, might
advisable.
ü  Future time clauses with if, when, before, after
ü  Subject and object pronouns ü  Countable and uncountable nouns ü  Have got to and going to have to for what is necessary
(including first conditional)

ü  Possessive adjectives ü  General and specific determiners ü  Have got ü  Would rather for what is preferable
ü  Indefinite pronouns ü  Pronouns one, ones ü  Quantifiers (more, less, fewer) ü  Superlatives
ü  Prepositions of location ü  Quantifiers: too many / much, (not) enough ü  Quantifiers
ü  Possessive pronouns ü  Adverbs of manner
ü  Order of adjectives ü  Questions with how + adjective?
ü  Comparatives
ü  Superlatives

ü  Hobbies, interests, sports ü  Common health problems ü  Rooms and objects in them 
ü  Music, films, TV, books ü  Parts of the body ü  People's appearance ü  Behaviour and personality
ü  Food and drink ü  Staying healthy ü  Communication and technology ü  Personal qualities
ü  Personal items, possessions ü  Shops, places in towns and cities ü  Jobs and work ü  Buildings and structures
ü  Past time expressions ü  Subjects to study ü  Injuries and accidents ü  Natural features
ü  Subject + auxiliary contractions ü  Key life events ü  Types of families
ü  Auxiliary + not contractions ü  Daily routines ü  Relatives
ü  Celebrations, customs, traditions ü  Containers and quantities
ü  Travel and transport ü  Cooking (food and meals)
ü  Things to do or take on trips

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 ü  Weak forms (Auxiliaries, pronouns, possessives,
ü  Weak forms ü  Subject + auxiliary contractions ü  Reduced and unreduced forms of have
articles, prepositions, conjunctions, infinitival to)

ü  (Auxiliaries, pronouns, possessives, articles, ü  Auxiliary + not contractions ü  Elision of /t/ between consonants ü  Linking and deletion with superlatives
prepositions, conjunctions, infinitival to)

ü  Reduction of used to, want to, you’d better, going to

ü  Consonant-vowel linking ü  Variations of Going to and Gonna ü  Sentence stress (content and function words)
have to, ought to, and have got

ü  –ed endings ü  Word stress in compound nouns ü  Stressing new information

ü  Prominence and intonation in checking

ü  Sentence stress (content and function words) questions
ü  Prominence and intonation in lists ü  Prominence and intonation for contrasting

ü  Ask people to repeat something just

ü  Use expressions such as I’m sorry, did you ü  Use expressions and formulas necessary for
ü  Introduce yourself and other people at work say… to maintain a conversation.
said using common and polite
maintaining a conversation
expressions
ü  Use expressions and repetition to show interest ü  Express uncertainty about an issue or opinion ü  Ask people to speak more slowly ü  Talk about people’s general habits
or surprise

ü  Say what you want to do, would prefer to do ü  Make offers and request ü  Tell stories and anecdotes ü  Offer advice and solutions

ü  Say “no” in a friendly way ü  Respond to offers and requests ü  React and comment on a story ü  Respond politely to suggestions and offers
ü  Manage a phone conversation
ü  Exchange comments for requests ü  Ask for advice (greeting, asking, answering ü  Close phone conversations
questions).
ü  Exchange comments for suggestions ü  Give advice ü  Leave a phone message ü  Describe food preparation

ü  Exchange comments for offers / invitations ü  Respond to advice ü  Make promises ü  Describe admired friends and people

ü  Thank people according to the context and the ü  Ask for suggestions ü  Respond to promises ü  Discuss real and hypothetical experiences
interlocutor

ü  Respond to thanks by the use of polite or ü  Make suggestions ü  Ask if / when people are free ü  Talk about natural wonders
common expressions

ü  Apologise to someone by the use of polite or ü  Respond to suggestions ü  Make and respond to requests ü  Talk about family life
common expressions
ü  Respond to apologies by the use of polite or ü  Describe a place location ü  Ask for and give permission ü  Discuss eating habits
common expressions
ü  Exchange information about families and ü  Exchange information about directions in a ü  Say what you're doing now or in the
interests building or city future

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 ü  Describe people’s appearance,
ü  Talk about actions currently being carried out ü  Describe how far away a place is
families and professions.
ü  Ask and say where things are with a wider ü  Exchange simple instructions ü  Talk about future plans for work and
range of vocabulary’ career

ü  Talk about the owner of an object ü  Describe sickness and problems to a doctor ü  Talk about rooms and homes

ü  Ask for the name of an object ü  Describe an accident

ü  Ask someone to repeat something using polite
expressions
ü  Ask about the spelling of names, words

ü  Understands important and some specific information

ü  Identifies general aspects of personal ü  Identifies general information in short written ü  Identifies the expressions and vocabulary and aspects of attitude and intention using a range of
information in short written or spoken or spoken conversations about advice for a necessary for the description of places of work and appropriate language, in written or spoken documents
conversations about past experiences. healthy lifestyle. jobs in common written and spoken situations.
or presentations.

ü  Communicates effectively in English about the ü  Participates in simple conversations or ü  Understands important information and aspects
communicative topics for this level through the simulated situations about the communicative of attitude and intention in spoken situations in ü  Participates in role-play or simulated situations about
use of appropriate basic vocabulary and topics for this level through the appropriate use English on a range of common communicative suggestions/advice through the use of correct grammar,
grammatical structures, and with intelligible of simple pronunciation aspects, and grammar pronunciation and vocabulary aspects.
topics related to this level.
pronunciation. and vocabulary structures.

ü  Participates in role-play or simulated situations ü  Describes common health conditions by the ü  Participates effectively in simulated ü  Writes short texts about presenting plans for a future
related to the topics for this level by the correct use of the correct expressions, vocabulary and conversations about the communicative topics for activity at work using correct spelling, grammar,
use of simple pronunciation structures and grammatical structures related to the this level, with some awareness of adjusting cohesion and coherence aspects appropriate to the
vocabulary. communicative topics for this level. language to different contexts. communicative functions for this level.

ü  Writes simple but clear texts describing or ü  Evaluates continuously his achievements in ü  Understands important information and aspects ü  Participates in spoken English common conversations
reviewing places to visit in the region, using an English according to the learning outcomes for of attitude and intention from straightforward in different social contexts about the communicative
appropriate range of vocabulary and grammatical this level. texts written in English on a range of common topics related to this level and with some appropriacy for
structures. topics. different levels of formality.

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 ü  Participates effectively in role-play or simulated
ü  Evaluates continuously his achievements in ü  Gives appropriate directions to places taking situations in the context of a phone conversation ü  Evaluates continuously his goals achievements in
English according to the learning outcomes. into account the type of interlocutor. at work through the correct use of pronunciation, English according to the learning outcomes.
grammar and vocabulary suitable for this level.

ü  Writes a brief text about the advantages and

ü  Describes common activities at work through
ü  Describes events that happened at work, using the use of appropriate expressions, grammar disadvantages of specific forms of communication
appropriate expressions and well-constructed and vocabulary in written or spoken situations through the appropriate use of grammar,
simple past phrases. according to the abilities related to this level.
vocabulary, syntaxes and spelling aspects related
to this level.

ü  Evaluates continuously his achievements in

English according to the learning outcomes.

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Pre-intermedio B (B1.2) Intermedio A (B1.3) Intermedio B (B2)
Pre-intermediate B Intermediate A Intermediate B
B1 B1/B2 B2
60 hours 60 hours 60 hours

Communicate in spoken and written English within limited Communicate in spoken and written English Communicate in spoken and written English within
social or work contexts in line with the stipulations given within limited social or work contexts in line with limited social or work contexts in line with the
by the Common European Framework of Reference for the stipulations given by the Common European stipulations given by the Common European
languages. Framework of Reference for languages. Framework of Reference for languages.

Interact in confident spoken and written English within a Interact in confident spoken and written English Interact in a wider scope of spoken and written
range of social and work contexts for different levels of within a range of social and work contexts for English within social and work contexts for different
formality according to the stipulations of level B1 in the different levels of formality according to the levels of formality according to the stipulations of
Common European Framework of Reference for stipulations of level B1 in the Common European level B2 in the Common European Framework of
languages. Framework of Reference for languages. Reference for languages.

Understand information about common technology in Understand information about people’s Understand information about common solutions to
spoken or written documents. backgrounds in spoken or written documents. problems in spoken or written documents.

Exchange written and spoken information on Describe ways of solving problems and getting things
Describe technology and technical problems in a wide
people’s interests and backgrounds, using a wider done in written and spoken situations and in work
range of social and work contexts.
range of language in social contexts. and social contexts.
Talk about rules and obligations through a wider Talk about hypothetical situations in written and
Talk about relationships and feelings in a range of social
range of language in both work and social spoken interactions according to work and social
and work contexts.
contexts for spoken or written situations. contexts.
Discuss taste and style in music and fashion Discuss issues relating to money, in written and
Exchange advice and suggestions in a range of social and
through a wider range of language in both work spoken situations according to work and social
work contexts
and social contexts. contexts.
Describe complicated or unusual events in the Describe social, urban and environmental change in
Discuss events in the news in a range of social and work
past through a wider range of B1 language in both written and spoken situations according to work and
contexts.
work and social contexts.  social contexts.

Identify ways of improving aspects of Identify ways of improving aspects of communication

Identify ways of improving aspects of communication in
communication in English based on the learning in English based on the learning outcomes for level
English based on the learning outcomes for level A2.
outcomes for level Intermediate A.   Intermediate B.

(C) Cambridge University Press November 2014

 Discuss customs and appropriate behaviour at
Present advice on solving technical problems in a work Discuss jobs and careers in both work and social
work and in different countries, using a wider
context and appropriate for the interlocutor.  contexts appropriate for the interlocutor .
range of expressions and formulas.

ü  Phrasal verbs ü  Verb + -ing and to + verb ü  Causative get and have

ü  Wish + past form of verb for wishes for ü  Negative questions to encourage ü  need +passive infinitive and need + verb
present and future agreement + -ing

ü  Conditional sentences with if clauses ü  Simple present passive ü  would have, should have, and could have
for talking hypothetically about the past

ü  Questions within sentences ü  Position of not ü  must have, may have, might have, and
could have for speculating about the past
ü  Be supposed to, was/were
ü  How to / where to / what to + verb supposed to, and was/were going ü  if clauses with past perfect form of verb
to
ü  Present perfect continuous vs present
ü  Inseparable phrasal verbs ü  Reported speech and questions
perfect
ü  Modal verbs for speculating ü  Passive of modal verbs ü  Tag questions
ü  Simple past passive ü  Past perfect tense ü  Passive of present continuous and
present perfect
ü  Subject and object relative clauses ü  Responses with So and Neither ü  Future continuous and future perfect
ü  Make comparisons with as….as ü  What clauses and long noun phrases as
ü  Since, for, and in for duration
and not as ….as subjects
ü  Adjectives ending in –ed and –ing

ü  Clothing, types of material and

ü  Friendships and relationships ü  Domestic activities
patterns
ü  Technology and gadgets ü  Cultural items, icons and events ü  Household problems
ü  Movies ü  Manners and customs ü  Emotions, personal qualities and
behavior
ü  Feelings and reactions ü  Socializing ü  Ownership and possessions
ü  Extreme weather conditions ü  Rules and regulations ü  Money
ü  Natural disasters ü  Crimes and offenses ü  Fame
ü  Social activities ü  Strange events ü  Environmental problems
ü  Superstitions from around the
world ü  Jobs, professions and careers

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 ü  Reduction of auxiliary verbs and ü  Reduction of have in past modals, and of
ü  Stress in phrasal verbs
you in questions auxiliary verbs

ü  Linking final consonants and initial ü  Linking words with the same ü  Intonation of finished and unfinished
vowels consonant sound ideas
ü  Silent syllables in which
ü  Linking and deletion with must unstressed vowels are not ü  Stressing I and you
pronounced
ü  Intonation when you are sure vs ü  Intonation of short questions and
ü  Intonation in long questions
when you are checking statements, and question tags

ü  Breaking sentences into parts ü  Stressing new information

ü  Organise points in an argument  ü  Organise points in an argument  ü  Express reactions to things going wrong.

ü  Use expressions like ‘of course’ and ‘in ü  Use expressions like ‘of course’
fact’ and ‘in fact’ ü  Quote other people

ü  Explain your opinions ü  Explain personal opinions ü  Responding to difficult questions

ü  Ask about someone’s

ü  Find out about someone’s background ü  Talk about solving problems
background
ü  Talk about things they are supposed to ü  Make a hypothesis around
do and things that are supposed to happen supposed facts and events ü  Explain how to do something

ü  Talk about life experiences ü  Talk about life experiences ü  Discuss hopes and expectations for the
future
ü  Talk about fashion, clothes and ü  Talk about reactions and behaviour in
ü  Talk about fashion, clothes and music
music different situations
ü  Describe their culture and ü  Discuss hypothetical situations in the
ü  Describe their culture and traditions
traditions past 

ü  Discuss manners and customs ü  Discuss manners and customs ü  Talk about money and possessions

ü  Discuss going out and socializing ü  Discuss going out and socializing ü  Talk about celebrities and being famous

ü  Talk about rules, crime and

ü  Talk about rules, crime and punishment ü  Describe social and urban change
punishment
ü  Discuss coincidences, strange events and ü  Discuss coincidences, strange
superstitions events and superstitions ü  Describe environmental problems

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 ü  Talk about planning a career

ü  Understands important and specific ü  Understands general and detailed information as

ü  Identifies important and specific information and
information and aspects of attitude and intention well as attitude and intention on a wide range of
in conversations, texts or presentations about the general and work topics, in conversations or
aspects of attitude and intention in conversations, texts or
presentations about common technology. presentations, spoken at a natural speed and in
communicative functions related to this level.
circumstances that make it more difficult to hear.

ü  Participates role-play or simulated situations

ü  Participates in role-play or simulated situations about
about discussing appropriate behaviour in a
discussing people’s feelings and behaviour towards
country and industry with an increasing ü  Understands specific information in written texts
imaginary situations through the correct use of grammar,
confidence and appropiacy for different levels of about the different social and work contexts.
pronunciation, and vocabulary aspects related to this
formality and purpose, as well as grammar,
level.
pronunciation and vocabulary aspects.

ü  Writes an exchange of written communications about ü  Writes well-organised texts or articles about
asking for and giving advice on problems with technology explaining the rules and regulations in his/her ü  Participates in role-play or simulated situations
or gadgets through the correct use of spelling, grammar, industry using appropriate grammar, vocabulary, about job interviews through the appropriate use,
vocabulary, level of formality, cohesion and coherence spelling coherence and cohesion, and different for this level, of grammar, pronunciation,
vocabulary and level of formality and purpose.
aspects appropriated to this level. levels of formality.

ü  Discusses a range of options for potential ü  Writes well organised texts about the application
ü  Discusses a range of options for potential actions at
actions at work through the correct use of a range for a job in an international organisation through
work through the correct use of grammar, vocabulary;
of grammar and vocabulary, and with the the correct use of formality expressions, grammar,
level of formality and purpose, and cohesion and
appropriate level of formality and purpose, and coherence and cohesion aspects appropriate
coherence aspects appropriate to this level.
coherence and cohesion for the context. for this level.

(C) Cambridge University Press November 2014

 ü  Writes effective texts in English showing good
ü  Evaluates continuously his achievements in English ü  Evaluates continuously his achievements in organisation and appropriate use of language to
according to the learning outcomes for this level. English according to the learning outcomes. create the intended effect for the purpose and
context.

ü  Integrates a wider range of written and spoken

language skills and knowledge when dealing with
problems and difficulties in the workplace.

ü  Evaluates continuously his achievements in

English according to the learning outcomes.

(C) Cambridge University Press November 2014

CUP Proposed Syllabus for SENA
SENA Level 1 Pre- SENA Level 2 Principiante A SENA Level 3 Principiante B
principiante (Pre-A1) (A1.1) (A1.2)
Type of learning Examples Type of learning Examples Type of learning Examples
point point point

Communicative Communicative Communicative

Function – Function – Function –
Conversation Conversation Conversation

Say hello and

goodbye in more Hello. Hi. Good
/ less formal morning. Say what you like I like… Do you introduce
yourself and I'm … This is …
situations, at Goodbye. Good or dislike like.. It's OK
different times of night. other people
day

Introduce use expressions Really? That's

yourself, ask I'm … What's Make Let’s …. and repetition to interesting. In
people's names your name? suggestions show interest or London?
surprise

Say where you're say what you

I'm from … Start a telephone Hello, it's … Is want to do, I'd like to … I'd
from, ask people Where are you
where they're from? call that …? would prefer to prefer to …
from do

Say where you I live in … Where Ask how people Say no in a Not really. Well,
live, ask people do you live? are How are you? friendly way no, I prefer..
where they live

Say what you do, I'm a … I work That's great! thank people, Thank you very
ask people what in / for … What Respond to good That's too bad.
and bad news respond to much. You're
welcome. No
they do do you do? I'm sorry. thanks problem.

Use sounds and Mm. Uh-huh.

expressions to
Introduce people This is … show that you're Right. I know. I
see.
listening

(C) Cambridge University Press November 2014

Say and ask who He's / She's my …
people are Who's … / that?

Communicative Communicative Communicative

Function – Examples Function – Examples Function – Examples
Getting things Getting things Getting things
done done done

Could you …?
Ask someone to Can I have / make and Would you …?
hand you Could you give Ask to borrow Can / Could I respond to
something borrow … ? Can I … ? Sure.
something me … ? requests Yes, of course.
Sorry, but …

Let's … Shall we
Here you are. Ask and say Where's … ? It's make and … ? Sure. That
Hand things over where places are in … It's north of respond to sounds good.
There you go. in a country … It's near … suggestions Sorry, but … No,
thanks.

Would you like

…? Would you
Can you help me Ask and say Where's … ? It's make and
Ask for and offer please? Do you where places are in / on / next to respond to offers like to … ? Sure.
help in a building, in a That sounds
need some help? town or city … It's on the left. / invitations
good. Sorry, but
… No, thanks.

Accept and Yes, thank you. apologise, I'm sorry. That's

decline offers of No, that's OK, respond to OK.
help thanks. apologies

Communicative Communicative Communicative

Function – Examples Function – Examples Function – Examples
Exchanging Exchanging Exchanging
information information information

(C) Cambridge University Press November 2014

 What's the time?
What time does Ask and talk What are you
Say letters of the A-B-C Ask for and tell about families good at? I enjoy
alphabet the time it start? (It's)
half past three / and interests …ing
three thirty.

What's your
Exchange simple address? Can I
personal have your
Jayne Smith, number? Do you What are you / is
information, e.g. he / are they
ask and say what
Spell out names, that's J-A-Y-N-E places of have any
people are doing
addresses etc. 32 Hampden residence, ages, children? I'm doing? I'm / He's
Road, that's H-A- dates of birth, at the moment / They're having
M-P-D-E-N Spanish. I'm 30 dinner.
marital status, (years old). I'm
children single / married /
divorced.

01722 … oh-one-
seven-double
Say telephone
numbers, email two … Ask for things in Can I have … ? ask and say what What's this /
addresses john.smith@ … a shop I'm looking for … things are that? It’s a …
john dot smith at
…

the twenty-
fourth of April,
twenty- How much is it? ask and say who Whose is this? Is
Ask how much
Say dates fourteen / April things cost How much do things belong to this yours? It's
(the) twenty- they cost? John's.
fourth, twenty-
fourteen

Exchange simple What's your

personal address? Can I
information, e.g. have your
names, number? Do you 500 grams two
have any Understand and
addresses, say weights, dollars forty ask the word for What's this in
telephone children? I'm small / medium / an object English?
numbers, email prices, sizes large
Spanish. I'm 30
addresses, (years old). I'm
Nationalities, , single / married /
occupations divorced.

(C) Cambridge University Press November 2014

 Where's … ?
Where are my
ask someone to
Ask and say … ? In the living repeat Can you say that
where things are room / on the something again?
table / in the
fridge.

Ask and say Where's … ? At

where people work / at school / ask about How do you spell
in the office / in spelling it?
are
the kitchen.

Vocabulary Examples Vocabulary Examples Vocabulary Examples

computers, films,
first name, music, reading,
Personal middle name, People's shy, outgoing, Hobbies,
surname, dancing, walking
information personalities fun, smart, lazy interests, sports baseball, tennis,
address, phone
number swimming,
jogging, yoga

jazz, opera,
watch TV, listen horror films, spy
Free time to music, read a Music, films, TV, films,
Numbers 1 – 100 activities book, go out with books documentaries,
friends, eat out the news, history,
biographies

morning,
afternoon,
evening, night
Times of day, Monday – play football, do eggs, bananas,
days, months, Sports and aerobics, go Food and drink rice, milk, orange
seasons Sunday January – exercise bowling juice
December spring,
summer, autumn
/ fall, winter

(C) Cambridge University Press November 2014

 student, teacher, the news, soap umbrella, bag,
Jobs and actor, singer, TV shows, films, opera, cartoon, Personal items, wallet, cell
occupations tennis player books thriller, sci-fi possessions phone, keys

mother, son, love, like, don't yesterday, three

Family members grandfather, Likes and dislikes like, can't stand, Past time
expressions days ago, last
sister, parents hate week, in 2009

take a tour, see a

Describing fun, smart, Holidays, show, go to the
friendly, sightseeing beach, visit a
people interesting activities museum, go
shopping

park, square,
Countries, Spain, Spanish, Places, swimming pool,
nationalities, attractions in a
languages Holland, Dutch, town or city restaurant,
stadium

Feelings, happy, sad, hot, sunny, cold,

nervous, relaxed, The weather
sensations tired, hungry raining, snowing

get up, go mall,

shopping, check
Everyday email, clean the Shops and supermarket,
activities house, drive to shopping bank, pharmacy,
news stand
work

(C) Cambridge University Press November 2014

Eating and breakfast, lunch, Clothing and jeans, sweater,
dinner, tea, skirt, blouse,
mealtimes coffee accessories sunglasses

desk, chair, clock,

Classroom dictionary, board Colours red, blue, green,
objects black, white
(?)

every Monday,
Expressions of on Wednesday
frequency nights, twice a
week, three
times a month

Grammar – Verb Examples Grammar – Verb Examples Grammar – Verb Examples

phrases phrases phrases

Present tense of Present I'm calling from We watched a

be (am, is, are) I'm Jenny. continuous:
current actions home. Past simple movie last night.

Can I open the

There's a park.
Past tense of be I was ten years Can: permission, window? You There is, there There are some
(was, were) old. possibility, ability can go to a are cafes.
museum. I can't
swim.

Verbs with
I eat breakfast at infinitives: have I have to get up
Present simple to, need to,
seven. at six.
(would) like to,
want to

(C) Cambridge University Press November 2014

 I always / often /
Adverbs of never watch TV
frequency
in the evening.

Grammar – Examples Grammar – Examples Grammar – Examples

Noun phrases Noun phrases Noun phrases

(C) Cambridge University Press November 2014

 bags, watches, Can you give me
dictionaries, Demonstratives Subject and She's my boss. I
Plural nouns (as pronouns, that (bag)?
men, women, Whose are those object pronouns like her.
children adjectives)
(books)?

Countable and I like eggs. I don’t Prepositions of in the closet, on Possessive my favourite
uncountable like milk. place the desk, under adjectives actor, his new
nouns your chair car

Mario's brother, Prepositions of in the morning, something,

Indefinite anybody,
Possessive 's' the students' time on Monday, at pronouns everything, no-
homework five o'clock one

She's a teacher. Simple

Articles Shut the door. I connectors: and, Icheese.
don't eat milk or
like bananas. or, but

Quantifiers: I drink a lot of

many, much, a
lot (of) coffee.

I'd like some tea.

Some and any Do we have any
tea?

(C) Cambridge University Press November 2014

Adjectives after I'm tired. She has
be, before nouns a big black bag.

Pronunciation – Pronunciation – Pronunciation –

Sounds and Examples Sounds and Examples Sounds and Examples
connected connected connected
speech speech speech

Phonemes,
Letters of the minimal pairs e.g. /p//b/, Subject +
alphabet A, H, J, K, … (as relevant to /θ//ð/, /v//w/, auxiliary I'm, I'd
learners' L1 / /ɪ//i:/ contractions
needs)

books /s/,
pens /z/, watches
–s endings Do you want
/ɪz/ Matt's /s/, aren't, wasn't,
(plural, Ben's /z/, Want to, have to to /wanǝ/ go? Auxiliary + not don't, didn't,
possessive, third Do we have to contractions can't, wouldn't
person singular) Alex's /ɪz/ likes /hæftǝ/ go?
/s/, listens /z/,
relaxes /ɪz/

Weak forms
(auxiliaries, was /wǝz/,
Common pronouns, can /kǝn/,
auxiliary + Is he … ? /ɪzi/, Do possessives, them /ðǝm/,
subject you … ? /dʒǝ/ articles, your /jǝ/, a /ǝ/,
combinations prepositions, at /ǝt/, and /ǝn/,
conjunctions, to /tǝ/
infinitival to)

Consonant-vowel Do you have_any

linking good_ideas?

worked /t/,
–ed endings played /d/,
chatted /ɪd/

(C) Cambridge University Press November 2014

Pronunciation – Pronunciation – Pronunciation –
Stress, Stress, Stress,
prominence and Examples prominence and Examples prominence and Examples
intonation intonation intonation

How 'often do How 'often do

Sentence stress you 'go to the Sentence stress you 'go to the
Word stress 'movie, 'stadium, (content and (content and
a'partment 'gym? Are you 'gym? Are you
function words) 'going a 'lot function words) 'going a 'lot
these 'days? these 'days?

How often do you

Unmarked go to the
prominence and GYM↘? Are you
intonation in going a LOT↗ Prominence and IROCK↗,
like POP↗,
and
questions (falling intonation in lists JAZZ↘.
/ rising), these days?
statements They were very
FRIEND↘ly.

Common Work Examples Common Work Common Work Examples

English English English

Meeting new Expressing

people: yourself: Get
Introduce Hello. My name’s involved in Sorry, can I just
oneself; Greet a … Pleased to meetings; say something?
Greet someone Hello, Good stranger
at work. morning meet you. What Interrupt Go ahead. I
appropriately; do you do? I politely; Allow an think … / I don’t
Ask and answer work for … interruption; think …
about yourself Introduce an
and your work opinion

(C) Cambridge University Press November 2014

 Dealing with Dealing with I don’t know /
forms and communication understand /
surveys: breakdowns: remember …
What’s your Gender,
Exchange contact email address? Understand and occupation, Identify a Can you speak
details at work. complete a form communication more slowly,
It’s …. with simple nationality, etc. breakdown; Ask please? I didn’t
routine for targeted hear the last
information repetition word.

(C) Cambridge University Press November 2014

 Writing and Turn on the Working with Direct: You must
understanding scanner. Lift the people from … Indirect:
This is …. He’s instructions: other cultures: Would you mind
Identify other Understand and cover. Go to this suitable and
people at work. my write simple website. unsuitable topics …? Direct: I
boss/colleague. instructions to a Download the to discuss; direct don’t like this.
colleague via document. Open and indirect Indirect: I’m not
email the document. language sure about this.

(C) Cambridge University Press November 2014

 Giving and My manager
understanding a asked me to talk Date; Time;
to you about … Writing a report
Describe a I start at eight presentation: or proposal: Summary of
typical day at o’clock and finish Make slides;
Outline a
I’ll start with …
and then discuss Understand and events;
Accidents/injurie
work. at 5 o’clock. presentation; write a simple s; Action points
… You can see accident report
Present facts and from the graph …
figures that …

Taking part in a Solving

problems: There’s a
meeting: What do you Explain a problem with …
Understand a think? Do you problem; Ask for What do you
simple meeting;
Ask for opinions; agree? I agree / suggestions; think we should
Agree / disagree don’t agree. Suggest …? We could …
solutions; Make OK, let’s …
with colleagues a decision

(C) Cambridge University Press November 2014

 Recording and Negotiating:
passing on Explain a We’re looking for
information: What time is the position with … We’d like to
Take simple training? Where around three
notes in a does it take simple variables offer … Yes, I
(e.g. price, think we can
meeting; Ask for place? The
missing quantity, delivery accept that.
meeting takes date); Make a That’s an
information; place at … simple offer; interesting offer,
Orally pass on Accept or reject but …
information
an offer

Emailing to Hi / Hello Can

request you tell me …? I Telephoning and
information: need information tele-
request conferencing: Hello. Is that …?
information from about … Regards Start a phone Can I speak to …?
a colleague; Thanks for your conversation;
Speaking.
reply to convey email. Here’s the Receive a phone
information to a information you call
colleague need: …

Giving and I’m trying to …

following oral There’s a
Requesting and problem with …
instructions:
Understand and When you hear offering help by Can you …?
give simple the alarm, … Go email: email to Thanks in
request help
safety to … Don’t stop from a colleague; advance No
instructions (e.g. to … reply to offer or problem.
fire procedures) Unfortunately, I
to a new refuse help
can’t … because
colleague …

(C) Cambridge University Press November 2014

 Good morning.
Dealing with How can I help Working in a
customers: Greet you? Do you team: Outline We need to …
a face-to-face need any help tasks; Delegate Can you …? I’ll …
customer (in a responsibilities; if you like. That’s
shop, reception); with your bags? Volunteer; great. Thanks a
Offer service and Here’s your room Acknowledge lot.
help key / change. and thank
That’s $2, please.

(C) Cambridge University Press November 2014

 SENA Level 5 Básico B SENA Level 6 Pre-
SENA Level 4 Básico A (A2.1) (A2.2) intermedio A (B1.1)
Type of learning Examples Type of learning Examples Type of learning Examples
point point point

Communicative Communicative Communicative

Function – Function – Function –
Conversation Conversation Conversation

Check you I’m sorry. Did you ask people to Could you say
that again? Can
understand say…? repeat
you repeat that?

say when you're I don't know. I'm ask people to Could you slow Keep the I’ve heard it’s
not sure about not sure. Maybe. speak more down? That's too conversation good. Do you?
an issue, opinion I guess. slowly fast. going Have you?
Really? Sure.

My brother is
always
tell stories and Guess what? I Talk about borrowing my
car. He’s always
anecdotes was …ing when … people’s habits working. I’m
always losing
things.

I’d better go. I’ve

React and Close phone got to run. Talk
comment on a I bet ….. conversations to you later. Bye
story
now.

Can you hold on,

manage a phone please? Sorry,
conversation it’s a bad
connection.

Can I leave a
leave a phone message? Could
message you take a
message?

(C) Cambridge University Press November 2014

 Are you free
ask if / when tonight? When
people are free do you have time
this week?

Communicative Communicative Communicative

Function – Examples Function – Examples Function – Examples
Getting things Getting things Getting things
done done done

make and How can I help make and I'll … (if you
respond to offers you? Could you respond to want). All right.
and requests tell me…..? promises OK. Thanks.

What should I
do? You should
ask for, give, … You could … You might want
Why don't you Make and Could I borrow…? Offer advice and to… You ought
respond to respond to
advice … ? That's a requests Of course. solutions to… You’d
good idea. I don't better…
know. I'd like to,
but …

Where should we
meet? How Do you mind if Respond politely No, thanks.
ask for, make,
respond to about … ? Let's … Ask for and give
Why don't we permission …..? Not at all. to suggestions Maybe later. I’m
suggestions Go ahead. and offers OK for now.
… ? OK. Fine. I'd
rather not.

First, you chop up

say what you're I'm having Describe how to the vegetables.
doing now, in dinner. I'm
future washing my hair. prepare food You can serve it
with rice or chips.

Communicative Communicative Communicative

Function – Examples Function – Examples Function – Examples
Exchanging Exchanging Exchanging
information information information

(C) Cambridge University Press November 2014

 Is there an
internet café
What does he
near here? look like? He’s
ask and say There's one on Describe people the one with
where a place is Main Street, glasses and a
across from the beard.
big department
store.

Could you tell me Get a promotion.

ask for and give how to get to the What’s your best
Go for an Describe friends
directions in a Discuss jobs and interview. Start and people they friend like? She
building, in a aquarium? Go work has a great sense
town or city straight ahead your own admire of humor, and …
for two blocks, … business.

I’ve been to
Is it far? How far write a letter, Discuss Europe. She
ask and say how send an email,
far away a place is it? It's about a Communications make a phone experiences they hasn’t tried
kilometre. It's ten have and haven’t surfing. I’ve
is call, talk on the had always wanted
minutes' walk. internet
to study acting.

There’s a TV in
ask for and give How do you … ? Talk about rooms the bedroom.
There’s a small Talk about
This is the most
incredible place! I
simple You have to … and homes. kitchen with a natural wonders had the best
instructions Then you …
microwave and a time.
kettle.

have a cold, feel

sick, have a My kids never
headache, break help me clean up
Describe sickness your arm, cut I slipped and hurt the house. My
and problems to your finger, hurt Describe
accident
an my back. It’s Talk about family parents want me
life to study law.
a doctor your back, lie hard to walk. They make me
down, take a come home
tablet, go to the before 11.
doctor

(C) Cambridge University Press November 2014

 She eats too
Discuss eating slowly. I ate too
habits much. He’s too
full.

Vocabulary Examples Vocabulary Examples Vocabulary Examples

plates, knives, extremely/very/i

Common health Toothache, sore
throat, flu, fever, Rooms and
fridge,
microwave, bath, Behavior and
ncredibly…
talented,
problems objects in them personality
allergy shower, shelf, creative,
closet. outgoing…

She's tall, short,

slim, dark, fair, decisive,
arm, leg, head, People's good-looking. Personal impulsive,
Parts of the body stomach, tooth appearance He has curly hair, qualities realistic, flexible,
green eyes, a honest
beard, glasses.

office building,
Designer, suspension
Staying healthy Exercise, diet, Jobs and work electrician, Buildings and bridge, shopping
stress accountant, structures mall, soccer
journalist, nurse stadium,
restaurant

(C) Cambridge University Press November 2014

 department bay, cliffs, coral
Shops, places in store, bank, Injuries and Burn, sprain, cut, Natural features reef, glacier,
towns and cities cinema, city hall, accidents hurt, break jungle, peninsula,
ATM valley, waterfall

immediate
Engineering, IT,
Subjects to study hotel Types of families family, extended
family, blended
management family,

father, mother,
sister, brother,
daughter, son,
be born, grow up, cousin,
Key life events get engaged, get Relatives grandfather,
married, retire great-
grandfather,
stepmother, half
sister…

get up, go a little, a few,

shopping, go to Containers and fewer, many,
Daily routines work / school,
come home, go quantities carton, loaf, liter,
to bed quart, kilo, pound

give presents,
have a party, fried, grilled,
Celebrations, cook a special steamed, boiled,
customs, Cooking
traditions dinner, visit baked, roast(ed),
family, wear barbecued…
fancy dress

rent a car, make

Travel and a hotel
transport reservation

(C) Cambridge University Press November 2014

Things to do or change money,
hiking,
take on trips sunglasses

Grammar – Verb Examples Grammar – Verb Examples Grammar – Verb Examples

phrases phrases phrases

Have you ever

We lived there gone white-
Present simple I have two until I was six. Present perfect water rafting?
and continuous brothers. I'm Past simple We moved in vs past simple Yes, I have. I
having lunch.
2002. went rafting last
May.

I used to go over
Past continuous to my sister’s
Be going to: I'm going to have – statements and I was talking on Used to and house a lot. I’d
plans, intentions a party. questions my cell phone. would play with my
niece and
nephew.

I’ll come right

over to meet you.
My boss is going
The future with to make us work
Present My family used will, going to, the late Friday. Our
continuous: We're meeting Used to to go to the present project won’t be
plans, friends at 8.30. beach in the continuous and finished on time.
arrangements summer. the present I’m not doing
simple anything tonight.
I have my
aerobics class
tomorrow.

(C) Cambridge University Press November 2014

 You’d better do
something
Had better, quickly. I ought
I have to go We'll / We may / ought to, and to do some
Infinitive of online to find a Will, may, might: We might move might want to volunteer work.
purpose future
flight. to Arizona. for what is You might want
advisable. to take a
colleague with
you.

Joining clauses Future time I’ve got to decide

clauses with if, If I get good Have got to and by next week. I’m
with if, when If I have a cold, I when, before, going to have to
stay home. grades, I may go for what is going to have to
(zero after (including to law school. do something
conditional) necessary about it.
first conditional)

He's got blond Would rather for I’d rather (not)

Have got hair. what is stay in my
preferable current job.

Grammar – Examples Grammar – Examples Grammar – Examples

Noun phrases Noun phrases Noun phrases

(C) Cambridge University Press November 2014

 The quickest way
Countable and meals, calories, Quantifiers: I get more / less / is by train but it’s
uncountable vegetables, food, more, less, fewer fewer calls than Superlatives a lot more
nouns fat, butter you. expensive than
the bus.

all, most, a lot of,

some, a few, no
General and too many fries,
teachers all of, Quantifiers: too too much fruit, A few, very few,
specific most of, a lot of, many / much, (not) enough Quantifiers too many,
determiners some of, a few (not) enough food enough
of, none of my
teachers

I wait patiently in
I like the blue lines. He doesn’t
Pronouns one, Possessive Adverbs of sing very well, He
ones one. I don't like pronouns Whose…? manner drives very fast.
the silver ones. She drives
carefully.

next to the deli, They have How high is

Prepositions of behind the bank, Order of beautiful big Questions with Mount Everest?
location adjectives how + adjective? How deep is the
inside the store Turkish rugs. Pacific Ocean?

Letters are nicer /

Comparatives more personal /
better than
emails.

What's the
busiest / the
most
Superlatives interesting / the
best restaurant
in your home
town?

(C) Cambridge University Press November 2014

Pronunciation – Pronunciation – Pronunciation –
Sounds and Examples Sounds and Examples Sounds and Examples
connected connected connected
speech speech speech

Weak forms
(auxiliaries, was /wǝz/, Have you ever
Subject + pronouns, have /ǝv/, Reduced and been to Mexico?
possessives, them /ðǝm/, No I haven’t. But
auxiliary I'm, I'd, I'll, I've your /jǝ/, a /ǝ/, unreduced forms my parents have
contractions articles, of have
prepositions, of /ǝv/, than been there
conjunctions, /ðǝn/, to /tǝ/ several times.
infinitival to)

used to /yuwstǝ/,
want to = wanna,
Reduction of you’d better =
used to, want to,
Auxiliary + not aren't, wasn't, Elision of /t/ What's the best you’d better, you better, going
don't, didn't, between to have to =
contractions won't, haven't consonants movie theatre? going to have to, gonna hafta,
ought to, and ought to =
have got
oughta, ‘ve got
to = gotta

What are you

Going to going to /gǝnǝ/
do tonight?

Word stress in 'bookstore,

'restroom,
compound nouns 'payphone

(C) Cambridge University Press November 2014

Pronunciation – Pronunciation – Pronunciation –
Stress, Stress, Stress,
prominence and Examples prominence and Examples prominence and Examples
intonation intonation intonation

Do you like fried

Prominence and Do you 'have a rice↗? Yes, I
intonation in Sentence stress Stressing new love↗ fried
HOW↗ old is he? (content and 'nickname? rice↘. Actually, I
checking function words) 'What do you 'do information prefer
questions for 'fun? steamed↗
rice↘.

Do you have a
Prominence and
intonation for COLD↗? No, I
contrasting have a
HEAD↘ache.

Common Work Common Work Common Work

English English English

Anna, this is my
colleague Paul. Meeting new Hi. Do you mind
Meeting new He works with
people: Expressing Sorry to people: Start a if I join you? Oh
me in accounts. yourself:
Introduce two Paul, let me interrupt, but … conversation wow … that’s
Interrupt with a stranger in really impressive.
people; Start a introduce Anna, politely; Block an Actually, can I a social context;
conversation who … Excuse interruption; just finish what I Show interest, Oh no … that
with a stranger in was saying? To enthusiasm and must be difficult
me? Do you work Introduce an
a work context; opinion my mind, … sympathy; Use for you. What
Show interest here? Really?
That’s turn-taking skills about you?
interesting.

(C) Cambridge University Press November 2014

 Good morning
ladies and
gentlemen. My
name’s … and I’m
Giving and going to talk to I’m struggling a
understanding a you about … OK, bit with … Do
presentation: so first of all, … Requesting and you think I could
Dealing with Make slides; offering help by point me in the
forms and Purpose of visit, Body language; Moving on, … email: Informal
surveys: Details of Scripted You mentioned email to request right direction?
Understand and request, etc. presentation of the issue of …; is help; reply to I’ll have a go. I
complete a form objective that a serious offer or refuse don’t think
information; problem, in your help there’s much I
Deal with simple experience? can do from this
questions That’s a very end.
interesting
question. And
yes, in my
experience, …

(C) Cambridge University Press November 2014

 I’m not sure if
Recording and they’re gluten-
passing on Action point; Helen, I’d like you free, but I can
Working in a to … OK, fine. I’ll Dealing with check for you.
information: Assigned to; Due team: Delegate
Take non- date; Follow-up responsibilities do it this customers: Deal Just a second.
standard notes in Did you catch morning. That’s with non- I’m afraid we
a meeting (e.g. what she said to subordinates; standard don’t accept
Accept or refuse going to be
action points); about …? I responsibilities difficult – I’ve got requests; Refuse payment by
Discuss and to leave early politely; Deal credit card. But
compare notes thought she said tactfully; today. Can we with customers there’s a cash
with a colleague; … They told us to Negotiate say tomorrow at with special machine just
Pass on key … You need to … deadlines and 12 for the first needs around the
milestones
information to a by the end of … 200 units? corner. Do you
colleague need any help
with the doors?

(C) Cambridge University Press November 2014

 Yes, we’re
Emailing to Dear … I am coming to that in
request writing to ask
information: The purpose of Taking part in a a minute. Can we
about … Please Writing a report this report is to … meeting: finish talking
formal email to or proposal: Manage a semi- about …? OK, so
request could you …
Write a simple We interviewed structured it looks like we
information from Yours sincerely fifteen key
a stranger; reply Thank-you for business report meeting; Keep a need to decide
to convey your message. (short sentences) clients. We meeting under between … and
learnt that … control … Listen, we
information to a Please find below
stranger … need to come to
a decision today.

What time do I I’m not sure I

Working with need to be there? understand what
people from Taking part in a The first item on
Bad: They’re 20 meeting: Dealing with you mean when
other cultures: minutes late. the agenda is … you say … So if
Manage a Robert, would communication
Punctuality in That’s really structured breakdowns: Ask I’ve understood
different rude. Better: I’ll meeting; Ask for you like to start? for detailed you correctly,
cultures; give them Any comments? clarification and you’re saying …
Understand body another 10 responses; Agree
/ disagree I’m not sure I contextualisation What does that
language dos and minutes and then tactfully agree.
don’ts mean in practical
I’ll call to check terms?
everything is OK.

(C) Cambridge University Press November 2014

 Can you put me Writing and
Telephoning and through to … understanding
Dealing with What exactly do tele- Can you tell her I instructions: If the red line
communication shows, wait until
conferencing: Technical
breakdowns: Ask you mean by …? Connect a call; called? Could instructions for it goes out.
for targeted Can you explain you pass on a
…? Leave a message; standard Failure to include
clarification message to her? … may result in …
Take a message Would you like to operations /
leave a message? procedures

Breakfast is
served from 6am
… Would you I am writing to
mind waiting Requesting and ask if you could This is what we
Dealing with here for a minute offering help by … I would be Giving and call … . We use it
customers: while I fetch the email: formal grateful if you following oral to … Be
Provide email to request instructions: especially careful
information; manager? Can I help from a could … I may be Understand and
Make polite see your ticket, stranger; reply to able to help you give basic with … In my
requests; Ask for please? How offer or refuse with … training (e.g. for experience, the
information many adults and help to a Unfortunately, I a new employee) best way to do it
how many stranger am afraid I will is …
children are not be able to …
there in your
party?

So how about I
make a start this
afternoon, and
Working in a then you can
Giving and team: Come up finish it
following oral Writing and with solutions to tomorrow
instructions: support the morning. I know
Understand and You need to understanding First of all, … / team; Manage you’re busy, but
instructions: Next, … / Finally, this is the most
give simple make sure … If Understand and … Don’t turn the and support
operating that doesn’t difficult important job
write positive computer off at colleagues; right now. I really
instructions (e.g. work, try … and negative
for a this stage. Praise a need your input.
photocopier) to a instructions subordinate for So what can I do
new colleague good to make things
performance easier? That was
a really great job
you did. Thanks
for your help.

(C) Cambridge University Press November 2014

 The
Solving photocopier’s What we’re
problems: making a strange looking for would
Describe a noise … It might Negotiating: be … We could
be … or perhaps Explain a We looked into
simple technical accept … if …
… I don’t think position; Make a Writing a report five options. The
problem to a preliminary Could you give or proposal: main advantage
colleague; that’s very likely me an idea of
Explore causes; because … Yes, I conditional offer; Understand and of … would be
Ask clarification costs? That write a business
Analyse and think that’s it. that … In
questions; Show might be proposal conclusion, we
Troubleshooting; Why don’t we …? flexibility; Stand possible, but
Explore recommend …
No, I don’t think firm we’d need … No,
solutions; Select that would work. I’m afraid that’s
the best solution OK, that’s a good not negotiable.
idea.

(C) Cambridge University Press November 2014

 SENA Level 7 Pre-
intermedio B (B1.2) SENA Level 8 Intermedio A (B1.3) SENA Level 9 Intermedio B (B2)
Type of learning Examples Type of learning Examples Type of learning
point point point

Communicative Communicative Communicative

Function – Function – Function –
Conversation Conversation Conversation

That’s true. I
know what you Basically, I’m in favour Reacting to
Exchange mean but…. Organise points things going
opinions in an argument of them. On the other
Don’t you hand, don’t you think… wrong
think…?

I really miss my family.

All right. So, Of course. Do you think
what can I do for that living in another
Use expressions country would be
Change topics you. OK, do you like ‘of course’ exciting? Absolutely. Of Quote other
have time to and ‘in fact’ course, I’d probably feel people
grab a cup of
coffee? homesick at times. In
fact, living back at home
would be boring, I think.

Show you You must be

understand anxious. They Responding to
someone’s must feel difficult
feelings or annoyed. That questions
situation must be exciting.

(C) Cambridge University Press November 2014

Communicative Communicative Communicative
Function – Examples Function – Examples Function –
Getting things Getting things Getting things
done done done

Well, if I were
you, I’d… You I don’t think people who
Discuss how to might want to… Explain your believe in UFOs are
deal with opinions crazy. I think they just Talk about
solving problems
problems I would/I’d… I have active
wouldn’t… You imaginations.
could…

What’s the
problem? Why is
it doing that? How did you end up
Ask for and offer It’s probably a Find out about
help with working there? What Explain how to
software someone’s
technical background made you stop doing do things
problems problem. You that?
should delete all
your temporary
internet files.

You should be careful

not to point at people.
Talk about things It’s customary to
If I were you… I they are bargain with street Discuss hopes
Give advice would… You supposed to do vendors to get
and things that something cheaper. In and expectations
might want to… supposed to for the future
Japan, bowing is
happen customary when two
people introduce
themselves.

Would it be OK if
I left early today?
Ask someone a
favor I was wondering
if I could leave
early today.

Communicative Communicative Communicati

Function – Examples Function – Examples ve Function –
Exchanging Exchanging Exchanging
information information information

(C) Cambridge University Press November 2014

 How did you end up
living in Seoul? I spent Talk about
three years working for reactions and
Talk about life behavior in
experiences a small company in
Tokyo while I finished different
doing my masters in situations
business…

Charlie is
someone I grew It seems to me that
Talk about older people are just as Discuss
friendships and up with. Nina is Talk about interested in fashion as hypothetical
other an interesting fashion, clothes situations in
young people. I think
relationships woman who sits and music the past
opposite me at people look cool in
work. sunglasses.

It seems to me
people spend too Describe their We have so many
different dishes. One Talk about
Talk about much time on culture and typical dish is kim-bap. money and
technology their computers.
You know what traditions It’s made with rice and possessions
vegetables…
I’m saying?

What have you

been up to You should try not to Talk about
Talk about social recently? I’ve Discuss manners stand too close to celebrities
activities been going to and customs people. It’s considered and being
pottery classes rude. famous
since September.

How do you wish

your life were How was your weekend?
Talk about Did you do anything Describe
wishes and different? It Discuss going out
imaginary would be great if and socializing fun? Not really. My social and
situations we could afford a friend came and had urban change
bigger place to dinner at my place…
live.

(C) Cambridge University Press November 2014

 I’m really excited
about my What punishment best
vacation. I’m
Talk about going to India. Talk about rules, fits the crime? Breaking Describe
feelings and crime and into someone’s home is environmenta
That sounds
impressions really great. punishment serious. But first-time l problems
What are you burglars should just be
put on probation.
doing to do
there?

Have you ever

Anything experienced an amazing
interesting in the
Discuss coincidence? Have you
Talk about local paper? A jewelry Talk about
and international store was broken coincidences, ever been taking about planning a
strange events someone, and then they
news into, and some and superstitions called you? It’s good career
diamonds were
stolen. luck to find a green
tealeaf floating upright.

Vocabulary Examples Vocabulary Examples Vocabulary

shirts, pants, footwear,

accessories,
Clothing, types of Domestic
material and activewear… leather,
suede, cashmere, silk, activities
patterns
wool, long-sleeved,
denim, boot-cut, flared…

national anthem,
grew up, get traditional dish,
Friendships and along, (didn’t) Cultural items, festivals, national Household
relationships work out, break icons and events costume, national problems
up, settle down… sports, traditional
music…

cut in line, keep your

hook it up, print voice down, stare, Emotions,
Technology and it out, take it Manners and holding hands, showing personal
gadgets apart, turn it on… customs affection, stand too qualities and
close, bargain, point at behavior
people…

(C) Cambridge University Press November 2014

 action, animated,
horror, musical, weather, events, Ownership
Movies (romantic) Socializing movies, restaurant, and
comedy, science- party… possessions
fiction, thriller…

excited/exciting,
annoyed/annoyin banned, allowed,
Feelings and g, bored/boring, Rules and changed, age of Money
reactions regulations
disappointed/dis majority, fine…
appointing…

shoplifting, vandalism,
lightning, heavy burglary, murder,
Extreme weather rains, strong Crimes and
kidnapping, robbery, Fame
conditions winds, severe offenses penalty, arrest,
thunderstorms…
convicted…

hurricane, coincidence, out of

catastrophic nowhere, you’ll never Environmenta
Natural disasters wildfires, flash Strange events
floods, believe it, out of the l problems
earthquake… blue…

eating out,
listening to
music, spending Superstitions Crow, tea leaf, snake, Jobs,
Social activities time with family, from around the purse, broom, coins, professions
getting exercise, world pearls… and careers
spending time on
the internet…

(C) Cambridge University Press November 2014

Grammar – Verb Examples Grammar – Verb Examples Grammar –
phrases phrases Verb phrases

He finished reading his

Break up, get newspaper. I didn’t
along, go back, Verb + -ing and Causative get
Phrasal verbs go out, settle expect to get the job.
down, sign up, to + verb Should I bother and have
work out applying? / Should I
bother to apply?

Wish + past form I wish I had more Negative need +passive

of verb for Isn’t this jacket great?
wishes for free time. She questions to infinitive and
wishes she didn’t encourage Don’t you think it’s too need + verb +
present and live so far away. agreement bright? -ing
future

would have,
should have,
Conditional What would you and could
Is it eaten hot or cold?
sentences with if do if you broke a Simple present It’s eaten cold. It’s not
have for
clauses friend’s camera? passive eaten hot.
talking
hypothetically
about the
past

(C) Cambridge University Press November 2014

 must have,
Do you know It is acceptable not to tip may have,
what the cab drivers. = it’s might have,
Questions within problem is? Can Position of not optional It is not and could
sentences you remember acceptable to tip cab have for
which site you drivers. = You shouldn’t speculating
used? do it. about the
past

It’s supposed to rain

Can you show me later. I’m supposed to
how to turn it Be supposed to,
on? Do you work tomorrow. They
How to / where was/were were supposed to come if clauses with
to / what to + know where to supposed to, and past perfect
verb was/were going at 7:00 (but they didn’t). form of verb
plug it in? Let
me show you to He was going to give us
what to do. directions (but he
didn’t).

What have you

been doing
lately? I’ve been
going to a Weren’t you supposed
Present perfect Inseparable Reported
continuous vs pottery class. to get off work early? speech and
present perfect What things have phrasal verbs Did you get around to questions
you made so far? buying a gift?
I’ve made eight
vases and two
bowls.

She must be a
genius. She can’t R-rated movies should
Modal verbs for Passive of modal be banned. They have
speculating be more than 12. verbs Tag questions
to be given their
They might be freedom.
feeling sad.

I had set up camp and

was cooking, and this
Three families van appeared out of Passive of
nowhere. It was nice to present
Simple past were rescued by Past perfect continuous
passive emergency tense have company because I
workers. hadn’t spoken to anyone and present
perfect
in days. Had you gone
by yourself? Yes, I had.

Future
Responses with I’m hungry. So am I. I’m continuous
So and Neither not very superstitious. and future
Neither am I. perfect

Grammar – Examples Grammar – Examples Grammar –

Noun phrases Noun phrases Noun phrases

(C) Cambridge University Press November 2014

 Nina is a woman
who/that sits
across from me.
Nina had a
company
that/which Make The pants are just as What clauses
Subject and planned comparisons comfortable as my and long
object relative with as….as and noun phrases
clauses weddings. jeans. I don’t look as
Charlie is not as ….as scruffy as I did. as subjects
someone I can
trust. Charlie is
someone
who/that I can
trust.

What have you

been doing since
I saw you last?
Since, for, and in He’s being doing
for duration karate for nine
years. I haven’t
been out in
months.

Adjectives I’m bored with

ending in –ed my job. My job is
and –ing very boring.

(C) Cambridge University Press November 2014

 Pronunciatio
Pronunciation – Pronunciation – n – Sounds
Sounds and Examples Sounds and Examples and
connected connected
speech speech connected
speech

Are you going How long have you Reduction of

Reduction of have in past
Stress in phrasal out with anyone? auxiliary verbs been learning English?
verbs and you in modals, and
How are you What do you like to do of auxiliary
getting along? questions in your English class? verbs

I’m not sure how

Intonation of
Linking final to turn-it-on. I Linking words Big-glasses, wear-red, finished and
consonants and don’t know with the same dark-colours, some-
initial vowels unfinished
where to plug-it- consonant sound makeup ideas
in.

What’s the Silent syllables in

Linking and nicest-
deletion with restaurant? which unstressed Every. Different, Stressing I
vowels are not interesting, vegetable and you
superlatives What’s the best pronounced
sports team?

(C) Cambridge University Press November 2014

 Pronunciatio
Pronunciation – Pronunciation – n – Stress,
Stress, Stress,
prominence and Examples prominence and Examples prominence
intonation intonation and
intonation

How would you

react↗ if↘ a Intonation when
Intonation in friend started Linking and you are sure vs
dating↗ deletion with She must-enjoy school.
long questions someone↘ you must She must be a genius. when you are
used to go out↗ checking
with↘?

I have some strange

Ten thousand dreams… some weird
Breaking dollars / was Stressing new dreams. Really weird
sentences into
parts found in a bag / information dreams. And they’re
on a city bus. scary. They’re always
scary.

Common Work Common Work Common

English English Work English

Dan, can we just Meeting new

hear what Kim people: Make So, what brought you
has to say first, small talk; Keep a here today? So what Expressing
Expressing
yourself: and then you can conversation happened next? Do you yourself: Present
Manage make your point? going; Build have a business card? I’d subtle opinions;
professional love to stay in touch. Present strong
interruptions; As far as I’m relationships at It’s been lovely talking opinions; Justify
Present subtle concerned, … I social events;
opinions get the to you. Maybe I’ll catch an opinion using
End a you later in the evidence
impression that conversation conference?
… tactfully

(C) Cambridge University Press November 2014

 As you can see,
the figures are
[pause]
disappointing.
But [pause], this
situation does Let me tell you what
present us with happened when I tried
Giving and Giving and this. A few years ago, … Solving
understanding a something of an understanding a problems:
presentation: opportunity, presentation: What would you say if I Discuss a delicate
told you that there’s a
Effective slides; [pause], an Persuade an solution that’s cheaper, problem
Voice control; opportunity to audience without cleaner and more concerning a
Unscripted change. In my a script or slides; colleague;
presentation of opinion, we Storytelling effective? At the Discuss the
objective should … I’d like techniques; beginning of your problem
information and to ask why you Language presentation, you sensitively with
subjective haven’t tried this techniques; suggested that ..., but the colleague;
opinions; Deal Dealing with I’m really not convinced. Report back and
before? Thanks Do you have any
with challenging for that question. challenging / plan follow-up
questions Well, the simple hostile questions evidence to back it up, steps
or is it just your personal
answer is, we’ve opinion?
never had the
resurces
available to
tackle this
problem.

(C) Cambridge University Press November 2014

 What do you
think they’re
looking for in this
negotiation?
Welcome to our Yes, I can see why you
office. Can I get must be angry about Working in a
you anything to that. Please accept our team: Discipline
Negotiating: Plan drink? How was Dealing with a subordinate for
a negotiating customers: Deal apologies for the poor
strategy; your journey? with difficult inconvenience. I’m performance;
Relationship- OK, can you customers; afraid I’m going to have Express a
building; Probing explain a bit Apologize for to ask you to leave, sir.
questions; about how you mistakes; Act grievance to a
arrived at that There’s really nothing line manager;
Trading firmly when more I can do for you. If Deal with a
concessions price? How necessary you’re still not satisfied, subordinate’s
about if we could you can call this
somehow speed grievances
up the delivery number.
time. Would that
mean you could
be more flexible
on price?

(C) Cambridge University Press November 2014

 There’s a
discrepancy
between the
amount on the
orders and the
invoices. I’ve
checked back Working with Recording and
Solving over the last few So how are your children passing on
problems: people from information:
months, and I other cultures: getting on at school?
Discuss a think it started in Understand Do you play golf? We Take full notes in
complicated mid-February. importance of should play a round a complex
technical meeting or
problem; Present The obvious relationship- some time. Would you negotiation;
evidence and reason would be building in like to come out for a Present a formal
background that it’s human certain cultures; meal? We have some oral summary of
error, but I’m not Getting to know excellent restaurants
information; Plan sure that’s the a business a meeting; Write
a strategy here. up notes as
case. Well, the partner formal minutes
first thing we
need to do is …
To prevent this
from happening
again, we’ve
decided to …

Let me just jot Negotiating:

that down. So Positions and
Recording and shall I write …? interests; Plan a
team negotiation
passing on Here are some of and strategy;
information: the best Giving and You may have come
Take notes in a suggestions: … following oral across this situation Present an
meeting; Check I’m attaching a instructions: before, but I want to interest-based
offer; Use
and confirm list of the Understand and show you some tricks probing
notes; Present an suggestions give advanced that I’ve picked up for questions;
informal oral made during the training dealing with it.
summary; Write meeting, Overcome
barriers and dirty
up notes together with tricks to reach a
some comments negotiated
on each. settlement

(C) Cambridge University Press November 2014

 Good afternoon.
My name’s … and Emailing to
Telephoning and I’m calling about Taking part in a
tele- request
… OK, how can I meeting: Take Can I make a suggestion information:
conferencing: the lead in an here? Why don’t we go formal email to
Start / receive a help you?
Actually, I’m very unstructured round the table first, so request complex
phone we all get a chance to
conversation busy at the meeting; information from
with a stranger; moment. Could Manage a express our opinions? a stranger; reply
you call back delicate meeting So, could you explain to convey
Deal with with an complex
inconvenient or later? No, I’m exactly what happened?
unwanted calls really not important client information to a
interested. Good- stranger
bye.

Dealing with
Dealing with forms and Dealing with
communication
forms and What worked surveys: breakdowns: Ask
surveys: well? What Understand and Suggestions for for extension;
Understand and complete a
complete a didn’t work so customer improvement Avoid causing
feedback form well? satisfaction misunderstandin
gs; Check others
after an event survey have understood
(recommending)

Bad: You’ve got

this all wrong.
Working with Better: There are Requesting and
people from some mistakes in Writing a report This reports aims to offering help by
other cultures: this. Delicate: I’d or proposal: ascertain the causes of email: Formal
Avoid criticising a like to suggest Understand and our recent decline in email to request
person; Provide some changes. write an productivity and to help from a
delicate That’s a really extended make a series of stranger; reply to
feedback; “Read interesting business report recommendations to offer or refuse
between the proposal. and proposal remedy the situation. help to a
lines” (Intended stranger
meaning: It’s a
bad idea.)

(C) Cambridge University Press November 2014

 I’m not sure if
you’re the right
person to ask,
Emailing to but … As far as I Writing and
request can tell, I’ll need Telephoning and
information: tele- You keep breaking up. understanding
email to request … I think you conferencing: Try switching off your instructions:
should be able to Deal with Technical
complex video. Your instructions for
information; get the technical microphone’s muted. non-standard
reply to convey information from problems with Can you unmute it?
complex … I’ll do my best, the connection operations and
information but it’s a lot procedures
more
complicated than
you think.

(C) Cambridge University Press November 2014

NA Level 9 Intermedio B (B2)
Examples

Ooh! Uh-oh! Oops!

Whoops” Ow! Ouch! Ugh!
Yuck! Ugh! Shoot!

As Maggie said… Maggie

told me/was telling
me/was saying…
According to Maggie…

It’s hard to say… That’s a

tough one… That’s a
good question…

(C) Cambridge University Press November 2014

Examples

Something’s wrong with

the shower. It won’t turn
off completely. Maybe
the showerhead needs
replacing.

The screen needs

adjusting.

Where do you think you’ll

be working in five years
from now?

Examples

(C) Cambridge University Press November 2014

I complained about the
service in a restaurant
once, and the waiter got
really angry.

If Thomas Stanley had

been satisfied with his
career, he wouldn’t have
taken time off from
work…

Are you a spender or a

saver? How do you
usually pay for things?

How did Lana become

famous?

What social changes have

you noticed recently?

(C) Cambridge University Press November 2014

What can you do to
protect the environment?

What’s the best way to

go about choosing a
career? I think the first
thing to do is to get some
work experience.

Examples

Do you iron your own

clothes? Do you do your
own painting at home, or
do you have it done by a
professional?

Leak, fall off, scratched,

torn, loose, a dent, a
stain, a hole, make a
funny noise…

aggression/aggressive,
anger/angry, guilt/guilty,
sensitivity/sensitive,
jealousy/jealous…

(C) Cambridge University Press November 2014

Gadgets, credit card,
possessions, valuable,

monthly budget, keep

track, allowance, pay
bolls, set aside money,
savings account, interest,
invest money, stocks and
bonds, put money away…

headlines, bad press, up-

and-coming, careers
taking off, drop out of
sight…

Air pollution, drought,

environment-friendly,
landfill, toxic chemicals,
biodegradable, energy-
saving, global warming,
natural resources, water
consumption…

communications,
publishing, editor,
journalism, advertising,
nursing, health care,
telemarketing,
construction industry,
translator, travel
industry…

(C) Cambridge University Press November 2014

 Examples

I get my brother to fix my

car. I get my car fixed at
my uncle’s garage. My
hair looked bad, so I had
a hairdresser cut it again.

The TV needs to be fixed.

The TV needs fixing.

What would you have

done? I would have said
no politely. Should she
have yelled at him? No,
she really shouldn’t have.
Could she have been
more polite? I feel she
could have.

(C) Cambridge University Press November 2014

They must have gotten
tied up in traffic. They
may/might have had a
fight. She could have
tried to call.

If Watson had stayed in

school, maybe he would
have done something
entirely different.

Are you a spender or a

saver? She asked me
if/whether I was a
spender or a saver.

It’s amazing, isn’t it? It’s

not easy to become
famous, is it?

Workers are being

recruited overseas. A lot
of people have been laid
off.

I’ll be graduating in two

years. My wife will have
graduated by then.

Examples

(C) Cambridge University Press November 2014

What you need is lots of
information. The main
thing you need is
information.

(C) Cambridge University Press November 2014

 Intonati You haven’t
on of seen her
short show↗
question yet↘, have
s and
stateme you↗? It’s
nts, and ama↗zing
question ↘, isn’t
tags it↘?

Examples

Olivia should have been

polite. (should’ve) She
could have apologized.
(could’ve)

Sue was telling me about

her job. It pays really↗
well↘. Sue was telling
me about her job. It pays
really↗ well↘↗…

I know what I would do.

I’d quit immediately.
Life’s too short. How
about you?

(C) Cambridge University Press November 2014

 Examples

So your birthday’s on
Friday↘. So your
birthday’s on Friday↗?

If you ask me, I think it’s a

lot more complex than
that. I’m totally
convinced that it’s the
right thing to do. Let me
tell you why I feel so
strongly about this.
According to …

(C) Cambridge University Press November 2014

I’m really worried about
Lucy’s attitude. She seems
to have been a lot less
helpful recently. Can you
have a quiet word with
her to see if there’s
something we need to
know about? Well, she
says it’s because she’s
been very stressed lately.
She says it should be
better in future, but we
need to keep a close eye
on this situation. How
about …?

(C) Cambridge University Press November 2014

We’ve received a number
of complaints about the
quality of your work. I
don’t feel that you give
me enough respect. OK,
so I’m sorry to hear that.
Let’s try and find a
solution. What would you
like me to do differently?

(C) Cambridge University Press November 2014

OK, so I’ll make a note of
that offer for future
reference. They offered
us $20,000 in exchange
for a 40% stake. They
claimed that this figure
was based on …

What are we really trying

to achieve here? Let me
explain why this is
important to us. Can you
tell us more about the
background to this – why
is it so important to you?

(C) Cambridge University Press November 2014

I was given your contact
details by … As I
understand it, … I would
strongly advise you to
contact … As regards
your final request,
unfortunately I am not in
a position to …

Could you expand on that,

just so I can make sure I
fully understand. Let me
give you a simple
everyday example. Does
that make sense?

I appreciate that you

must be extremely busy,
but … Specifically, what I
would need from you
would be … I will do my
best to assist you with …
It will not be possible for
us to comply with your
request on this particular
occasion.

(C) Cambridge University Press November 2014

In the event that no clean
water is available, it may
be necessary to … Under
no circumstances should
you attempt to repair the
equipment without
supervision.

(C) Cambridge University Press November 2014

Proposed Schemes of Work

SENA Level 1 Pre-principiante (Pre-A1) SENA Level 2 Principiante A (A1.1) SENA Level 3 Principiante B (A1.2)
Common Work Common Work Common Work
Lesson General English Lesson General English Lesson General English
English English English

Expressing
Meeting new
yourself: Get
people: Introduce
Evaluation and Evaluation and Evaluation and involved in
oneself; Greet a
introduction introduction introduction meetings;
1 Exchanging 1 Exchanging stranger 1 Exchanging Interrupt politely;
appropriately; Ask
personal personal personal Allow an
and answer about
information information yourself and your information interruption;
work Introduce an
opinion

Talking about free

Introducing
yourself to people time activities
Present simple
2 Expressions for Greet someone at 2 Adverbs of 2 Past simple –
greeting people work. regular verbs
frequency
Hello and good- Pronunciation: Do
bye
you

(C) Cambridge University Press November 2014

 Dealing with Dealing with
Saying and
spelling your Talking about likes forms and communication
surveys: breakdowns:
name and dislikes
Understand and Past simple – Identify a
3 Conversation 3 Words after do, 3
complete a form irregular verbs communication
about a class The play, take, watch,
with simple breakdown; Ask
verb be: I, you, go
routine for targeted
and we information repetition

Personal
information
(phone numbers,
Using expressions
e-mail addresses, Asking questions
and repetition to
4 etc.)
Exchange contact
4 in different ways 4 show interest or
Conversations details at work. Vocabulary about
surprise Past time
about studying
expressions
memberships
What’s …; and It’s
…

(C) Cambridge University Press November 2014

 Writing and
Past simple of be Working with
Conversation Talking about understanding Past simple people from other
instructions:
about a concert computers and information cultures: suitable
Understand and
5 How about you? 5 the internet 5 questions and unsuitable
write simple
Everyday Linking ideas with Vocabulary for topics to discuss;
instructions to a
expressions and and but travel and direct and indirect
colleague via
email weekend activities language

Talking about the

Talking about
local area There’s
classmates The
and there are Expressions with
verb be with he,
6 she, and they 6 Quantifiers: some, 6 go and get
a lot of, a couple Changing topic in
Conversations
of , no Adjectives a conversation
about who is
before nouns
absent from class Word stress

(C) Cambridge University Press November 2014

 Talking about
Giving and
things taken to
class Asking for and understanding a Writing a report
presentation:
Conversations telling the time Narrating a story or proposal:
Make slides;
7 about students’ 7 Making 7 or incident in the Understand and
Outline a
belongings suggestions with past write a simple
presentation;
Articles This and Let’s accident report
Present facts and
these Noun figures
plurals

Things and places

in a classroom
Conversation Countable and
about where Talking about your uncountable
8 things are 8 town/village 8 nouns Vocabulary
Questions with Agreeing for food and
Where cooking
Possessives ‘s and
s’

(C) Cambridge University Press November 2014

 Conversation in a Taking part in a
classroom Asking meeting: Making and Solving problems:
Explain a problem;
for help in class Talking about Understand a responding to an
Ask for
9 Responding with 9 advertising simple meeting; 9 invitation Saying
suggestions;
expressions like Prepositions Ask for opinions; what you want or
Suggest solutions;
Thank you and I’m Agree / disagree prefer to do.
Make a decision
sorry with colleagues

10 Mid-course 10 Mid-course 10 Mid-course

revision revision revision

Negotiating:
Recording and Explain a position
Talking about passing on
Talking about with around three
what you are information: Take Making and
celebrities The doing Present simple notes in a responding to an simple variables
11 verb be in 11 continuous meeting; Ask for 11 offer Some or any (e.g. price,
statements Vocabulary for missing Describing places quantity, delivery
Possessive date); Make a
sports and information; to eat
adjectives simple offer;
exercise Orally pass on
Accept or reject
information an offer

(C) Cambridge University Press November 2014

 Present
Talking about continuous Starting a
people you know questions conversation
Identify other
12 Yes-No questions 12 Pronunciation: 12 Review of present
people at work.
and answers stress and simple Too and
Negatives intonation in either
questions

Emailing to
Talking about
request
family Telephoning and
Asking people information:
Conversation Talking about tele-conferencing:
what they are request
13 about 13 pastimes Using
Start a phone
13 doing Follow-up information from
grandparents actually to correct conversation;
questions in a a colleague; reply
Asking information Receive a phone
conversation to convey
information call
information to a
questions with be
colleague

(C) Cambridge University Press November 2014

 Conversation
about someone’s
friend Showing
Talking about
interest in a Making
14 14 healthy activities 14
conversation suggestions
Giving advice
Using Really? to
show interest or
surprise

Talking about a Giving and

Requesting and
typical morning in following oral Talking about
Talking about offering help by
your home
what you need or instructions:
hobbies and
email: email to
15 Simple present 15 want Vocabulary Understand and 15 interests Using to request help from
statements give simple safety or –ing verb forms a colleague; reply
about clothes
Pronunciation: the instructions (e.g. after different
Pronunciation: to fire procedures) to to offer or refuse
–s endings of verbs
help
verbs a new colleague

(C) Cambridge University Press November 2014

 Talking about
activities you do
every week Buying things in a Talking about
Asking and music Object
shop Colours and
answering Yes-No Describe a typical pronouns
16 16 accessories 16
questions in day at work. Everyone,
Asking about
questionnaire everybody,
prices
about weekly nobody
routines Time
expressions

Talking about who

Dealing with Working in a
you are and
customers: Greet team: Outline
where you live
a face-to-face Saying no in a tasks; Delegate
17 Answering more 17 Shopping customer (in a 17 friendly way responsibilities;
than yes or no to conversations
shop, reception); Listening skills Volunteer;
be friendly Using
Offer service and Acknowledge and
Well to get time
to think help thank

(C) Cambridge University Press November 2014

 Article about
average Talking about Linking ideas with
Americans shopping habits in and, or, also,
18 Punctuation: 18 different countries 18 especially, but or
capital letters and Giving reasons: because Talking
periods in because about websites
sentences

(C) Cambridge University Press November 2014

 SENA Level 4 Básico A (A2.1) SENA Level 5 Básico B (A2.2) SENA Level 6 Pre-intermedio A (B1.1)
Common Work Common Work Common Work
Lesson General English Lesson General English Lesson General English
English English English

Evaluation and Meeting new

Meeting new introduction people: Start a
Expressing
Evaluation and people: Introduce Evaluation and Behavior and conversation with
yourself: Interrupt
introduction two people; Start introduction personality a stranger in a
1 Exchanging a conversation 1 Exchanging politely; Block an 1 Manner adverbs social context;
interruption;
personal with a stranger in personal vs. adjectives Show interest,
Introduce an
information a work context; information opinion Pronunciation: enthusiasm and
Show interest questions giving sympathy; Use
alternatives turn-taking skills

Talking about Using Whose …? Personality and

healthy and
and mine, yours, character
unhealthy his, hers, etc. Adverbs before
lifestyles Simple
2 present and 2 Talking about your 2 adjectives and
belongings adverbs Adding
present
continuous Pronunciation: prefixes to
grammatical adjectives to
Listening: words make opposites
unhealthy habits

(C) Cambridge University Press November 2014

 Giving and
Clauses with if understanding a Using always +
and when Talking Dealing with Order of presentation: continuous verb Requesting and
about health adjectives before Make slides; Body to describe habits offering help by
forms and
problems and nouns and language; Scripted Using at least to email: Informal
3 surveys: 3 3
remedies pronouns one and presentation of point out the email to request
Understand and
Pronunciation: ones Talking objective positive side of a help; reply to offer
complete a form
using stress to about your home information; Deal situation Writing: or refuse help
show a contrast with simple profile
questions

Do you mind …?
Comment on what
and Would you
people say and Talking about
mind …?
asking questions hopes and dreams
Agreeing to
4 to encourage 4 requests in 4 Present perfect
them to talk statements
different ways
Showing surprise (regular and
Pronunciation: Do
Commas with if irregular verbs)
you …? and Would
and when
you …?

(C) Cambridge University Press November 2014

 Recording and
Talking about
passing on Working in a
unusual
information: Take team: Delegate
experiences Dealing with
Going to Indirect non-standard Home habits and responsibilities to Present perfect customers: Deal
objects Birthdays, notes in a meeting subordinates;
evening routines and simple past with non-standard
months, and days (e.g. action Accept or refuse
5 5 Ordering events 5 questions and requests; Refuse
of the month points); Discuss responsibilities
using sequencing answers politely; Deal with
Pronunciation: and compare tactfully;
words Pronunciation: customers with
going to notes with a Negotiate
colleague; Pass on deadlines and reduced and special needs
unreduced forms
key information to milestones
a colleague of have

Keeping a
conversation
Special days and Past continuous
going Using Do
celebrations Talking about
you?, Did you?, or
6 Present 6 things that went 6 Have you? to
continuous for the wrong
show interest
future Going to Pronunciation:
Writing a blog
for predictions fall-rise intonation
Adverbs of
attitude

(C) Cambridge University Press November 2014

 Emailing to
request Human wonders
“Vague” Past continuous to
expressions information: ask about events Writing a report of the world Taking part in a
formal email to Superlative form meeting: Manage
Invitations Formal in progress in the or proposal: Write
request of adjectives The a semi-structured
7 and informal 7 past Myself, a simple business 7
information from superlative with meeting; Keep a
expressions to yourself, himself, report (short
a stranger; reply nouns Linking and meeting under
start and end etc. Talking about sentences)
to convey deletion with control
personal notes information to a accidents superlatives
stranger

Simple past in
Reacting to other
statements and
people’s stories Natural features
questions (review)
(e.g. I bet …) and landscapes
8 Past time Talk 8 Listening: people 8 Questions with
about your
telling stories How + adjective
childhood
Linking ideas with …?
Pronunciation: did
you when and while

(C) Cambridge University Press November 2014

 Working with Using short
Comparisons with
All, most, a lot of, people from other adjectives Talking Taking part in a responses to show Dealing with
a few, etc. Talking cultures: meeting: Manage you are a communication
about different
about school Punctuality in a structured supportive breakdowns: Ask
9 9 ways of 9
subjects Talking different cultures; meeting; Ask for listener Using for detailed
communicating
about memories Understand body responses; Agree / superlatives for clarification and
Pronunciation:
of school language dos and disagree tactfully emphasis Adding contextualisation
don’ts linked words information

10 Mid-course 10 Mid-course 10 Mid-course

revision revision revision

Talking about Using let, make, Writing and

memories of help, have, get, understanding
Dealing with Using more and Telephoning and
childhood communication less with nouns tele-conferencing: want, ask, and tell instructions:
11 Correcting 11 to talk about rules
Technical
breakdowns: Ask 11 and verbs Connect a call;
yourself for targeted Managing phone Leave a message; and discipline instructions for
Listening: Listening: parents’ standard
clarification conversations Take a message
childhood demands on their operations /
memories children procedures

(C) Cambridge University Press November 2014

 Listening: teenage Talking about
Interrupting and
memories childhood
Writing questions restarting memories
conversations on
and answers for Listening:
the phone Using
12 an interview 12 12 happiest
just to soften
Using except for memories Used
things Writing:
and apart from to to and would
advantages and
link ideas in disadvantages Pronunciation:
writing used to

Is there? and Are

there? to ask
about places in a Requesting and
Dealing with Have and have Giving and
town Location offering help by Hedging: It seems
customers: got to describe following oral
expressions email: formal like and If you ask
Provide people Talking instructions:
13 (across, from,
email to request
information; Make 13 about what 13 me Agreeing Understand and
outside, etc.) help from a (definitely,
polite requests; people look like give basic training
Talking about stranger; reply to absolutely, etc.)
Ask for Checking (e.g. for a new
places offer or refuse Time markers
information information employee)
Pronunciation: help to a stranger
word stress in
compound nouns

(C) Cambridge University Press November 2014

 Quantities of food
Different ways to
Giving directions Talking about cook food
Can and Could to what people look
Pronunciation:
offer help and ask like Phrases with
14 14 14 stressing new
for directions verb + -ing and
information in
Understanding prepositions to
sentences Too,
directions identify people
too much, too
many, and enough

Checking Giving and

Responding to Working in a
information following oral
Showing that you Writing and suggestions by team: Come up
(repeating key instructions:
are trying to understanding letting the other with solutions to
words, “checking” Understand and
remember a word instructions: person decide support the team;
15 expressions and
give simple
15 You mean Understand and 15 Refusing politely Manage and
“echo” questions) operating
Writing: article write positive and (No, thanks. I’m support difficult
Writing: walking- instructions (e.g.
describing new negative fine.) Writing: colleagues; Praise
tour guide for a photocopier)
trends instructions tourist article a subordinate for
Expressions for to a new
Giving examples good performance
giving directions colleague

(C) Cambridge University Press November 2014

 Talking about
Infinitives to give making plans
reasons Using it Using will, may, Future review:
and might to talk
(e.g. It’s easy to will, going to,
about the future
16 do) Talking about 16 16 present
Talking about
getting ready for a continuous and
plans
trip simple present
Pronunciation: will
Pronunciation: to Responding to
invitations

Solving problems:
Negotiating:
Describe a simple Problems and
Explain a position;
Asking for advice technical problem Using if and when solutions Make
Make a Writing a report
and suggestions to a colleague; + present tense to preliminary and do What’s
or proposal:
17 Giving advice and Explore causes; 17 refer to the future conditional offer; 17 advisable, Understand and
suggestions Analyse and Talking about necessary, or
Ask clarification write a business
Talking about Troubleshooting; jobs Talking preferable
about the future questions; Show
proposal
vacations Explore solutions; Pronunciation:
Select the best flexibility; Stand verb reduction
solution firm

(C) Cambridge University Press November 2014

 Listening: making
plans on the
Responding to
Using will to make phone Ending
suggestions Using offers and phone
I guess to sound
promises All right conversations
less sure
18 18 and OK to agree 18 Informal
Understanding
to do something. expressions to say
recommendations
Reading/listening: good-bye. Linking
Writing
postcards life in the future ideas with as long
as, provided that
and unless

(C) Cambridge University Press November 2014

 SENA Level 7 Pre-intermedio B (B1.2) SENA Level 8 Intermedio A (B1.3) SENA Level 9 Intermedio B (B2)
Common Work Common Work Common Work
Lesson General English Lesson General English Lesson General English
English English English

Evaluation and Meeting new

introduction
people: Make Evaluation and
Evaluation and Exchanging Expressing
small talk; Keep a introduction
introduction Expressing personal yourself: Present
conversation Exchanging
Exchanging yourself: Manage information subtle opinions;
1 personal interruptions; 1 Simple and going; Build 1 personal Present strong
professional information
information Present subtle continuous forms opinions; Justify an
relationships at Listening: saving
Subject and object opinions Talking about your social events; End money Causative opinion using
relative clauses life Pronunciation: a conversation get and have evidence
reduction in
tactfully
questions

Listening: high
Verbs that are Need + passive
school followed by verb + infinitive and
sweethearts
2 Phrasal verbs 2 -ing or to + verb. 2 need + verb +
Telling an -ing Talking
Pronunciation:
stress in phrasal interesting story about problems
about your life around the house
verbs

(C) Cambridge University Press November 2014

 Giving and Giving and
understanding a understanding a Speaking Solving problems:
Present tense to
presentation: presentation: informally in Discuss a delicate
highlight key
Softening Effective slides; Persuade an shorter problem
comments (I Voice control; moments in a audience without sentences concerning a
story Using this
think, probably, Unscripted a script or slides; Expressions like colleague; Discuss
and these to
3 kind of, in a way) presentation of 3 Storytelling 3 Uh-oh, Ouch, and the problem
highlight
Though for objective techniques; Oops Reading: sensitively with
important things
contrasting ideas information and Language problem-solving the colleague;
Reading and
Both and neither subjective listening: techniques; skills Writing: Report back and
opinions; Deal Dealing with proposal for a plan follow-up
interesting lives
with challenging challenging / school steps
questions hostile questions

Listening:
makeovers
Talking about how Listening: losing
Talking about
you wish your life your temper
tastes (hair,
were different Would have,
4 Wishes and 4 clothes, etc.) 4 should have, and
Comparisons: (not)
imaginary could have to talk
as … as
situations or hypothetically
Pronunciation:
events about the past
linking words with
the same sound

(C) Cambridge University Press November 2014

 Working in a
Dealing with
Dealing with team: Discipline a
everyday Negotiating: Plan Listening: Quiz: emotional
dilemmas Asking a negotiating shopping customers: Deal intelligence Must subordinate for
with difficult poor performance;
about imaginary strategy; Negative questions have, may have,
customers; Express a
5 situations or Relationship- 5 to get someone to 5 might have, and
Apologize for grievance to a line
events building; Probing agree Talking could have to
mistakes; Act manager; Deal
Pronunciation: questions; Trading about fashion speculate about
firmly when with a
intonation in long concessions tastes necessary the past subordinate’s
questions
grievances

Sharing
Giving advice (If I
experiences
were you …, You
Using like
could …) That Summarizing
informally
would be … to Introducing a
6 comment on a 6 follow-up question 6 Reading: how to
apologize
possibility or a Using correct
Complaints about
suggestion punctuation
rude behavior
Adverbs of Writing: note of
certainty apology

(C) Cambridge University Press November 2014

 Recording and
Working with
Solving problems: passing on
Talking about your people from other
Talking about Discuss a information: Take
problems with complicated country’s culture cultures: full notes in a
and traditions Understand
computers technical Talking about complex meeting
Simple present importance of
7 Including problem; Present 7 7 possessions or negotiation;
passive relationship-
questions within evidence and Reported speech Present a formal
Pronunciation: building in certain
questions and background oral summary of a
words with silent cultures; Getting
statements information; Plan syllables to know a business meeting; Write up
a strategy notes as formal
partner
minutes

Talking about how

things work Using Questionnaire
how to + verb, about manners
Questionnaire
where to + verb, Talking about
about managing
etc. Separable manners using
8 phrasal verbs (e.g. 8 verb + -ing and to 8 money Talking
about money
turn on, plug in, + verb. Talking
Reported
throw away) about different
questions
Pronunciation: cultures and
linking consonants customs
and vowels

(C) Cambridge University Press November 2014

 Negotiating:
Giving different Positions and
Recording and Quoting
opinions (Don’t interests; Plan a
passing on Listening: living in information that
you think … ?) team negotiation
You know what I information: Take a different country Giving and you have heard and strategy;
notes in a Sounding more following oral (according to,
mean? Talking Present an
meeting; Check direct (absolutely, instructions: etc.)
9 about problems 9 9 interest-based
and confirm in fact, of course, Understand and Pronunciation:
with technology offer; Use probing
notes; Present an etc.) Proverbs give advanced intonation for
and personal questions;
informal oral Useful expressions training finished and
information summary; Write in writing unfinished ideas Overcome barriers
Planning and and dirty tricks to
up notes Reporting verbs
writing an article reach a negotiated
settlement

10 Mid-course 10 10
revision

Present perfect
continuous for Talking about Emailing to
recent activities Telephoning and going out and Taking part in a Listening and request
Since, for and in tele-conferencing: socializing Be meeting: Take the reading: a information:
with present Start / receive a supposed to lead in an singer’s career If formal email to
11 perfect and
phone
11 Talking about
unstructured
11 clauses and past
request complex
present perfect conversation with things you didn’t meeting; Manage modals for information from a
continuous a stranger; Deal do (was/were a delicate meeting talking stranger; reply to
Pronunciation: with inconvenient going to) with an important hypothetically convey complex
reduced have or unwanted calls Expressions with client about the past information to a
Already, still and get stranger
yet

(C) Cambridge University Press November 2014

 Listening:
conversation
Using questions in
between
the form of
employee and statements Using Listening: careers
boss Asking for a
so in different Tag questions
favor politely All
12 12 ways Introverts 12 Pronunciation:
right and OK to
and extroverts intonation of tag
move a
Talking about your questions
conversation to a
new topic social life Using as
in different ways
Writing: review
Contrasting ideas

Tag questions to
Talking about your Dealing with soften advice and Dealing with
Dealing with Listening: laws in forms and
impressions give communication
forms and different countries
Modal verbs for surveys: surveys: encouragement breakdowns: Ask
Passive modal
13 speculating
Understand and
13 Answering
for extension;
Understand and 13 verbs Writing:
Pronunciation:
what one should complete a
difficult questions Avoid causing
complete a
linking and customer Listening: misunderstandings
feedback form and shouldn’t be satisfaction survey
deletion with success Writing: ; Check others
after an event allowed to do
must (recommending) someone who’s have understood
been successful

(C) Cambridge University Press November 2014

 Talking about
trends in society
Passive (present
Talking about The get passive
feelings and versus the be continuous and
present perfect)
reactions passive Crime and
Pronunciation:
14 Adjectives ending 14 punishment 14
reduced auxiliary
in –ing and –ed Writing: views on
verbs Linking
(e.g. boring and crime and
ideas to express a
bored) punishment contrast, reason,
purpose, or
alternative

Showing you
understand Referring back to
Working with Organizing your Requesting and
another person’s points made
people from other views (First of all, Writing a report offering help by
feelings or earlier in a
cultures: Avoid Basically, etc.) or proposal: email: Formal
situation (e.g. I conversation
criticising a
15 Showing someone
Understand and email to request
15 see) Writing: a 15 Formal vague
person; Provide has a valid write an extended help from a
letter to an editor expressions
delicate feedback; argument Writing business report stranger; reply to
Giving your Writing about
“Read between expressions for and proposal offer or refuse
impressions, technology
the lines” giving reasons help to a stranger
reactions, and Describing trends
opinions

(C) Cambridge University Press November 2014

 Choosing a career
Talking about Listening: amazing What clauses
local news Simple and long noun
coincidences Past
past passive phrases as
16 16 perfect Writing: 16
Breaking subjects
blog about a
sentences into Pronunciation:
coincidence
parts stressing I and
you

Emailing to
Talking about Writing and
request
extreme weather understanding
information: Superstitions Telephoning and Future
and natural
email to request Responses with So tele-conferencing: continuous and instructions:
17 disasters Simple
Technical
complex 17 and Neither Deal with technical 17 future perfect
past passive with instructions for
information; reply Writing: problems with the Talking about
by + agent non-standard
to convey superstitions connection planning a career operations and
Listening: news
stories complex procedures
information

(C) Cambridge University Press November 2014

 Introducing ideas
(What I heard
Introducing news Repeating ideas to was …, I don’t
in conversation make your
know if …)
(Guess what?, The meaning clear
18 18 18 Reading and
thing is …) Write Using just
listening: job
a report Write Speaking / writing:
interviews
about statistics family stories
Writing: job
application letter

(C) Cambridge University Press November 2014

Specific Work English: Tourism

Principiante A (A1) Principiante B (A1+)

Specific Work English Participate in very simple and short presentations Guide a group of tourists in a very limited wa
Learning outcome as a guide to a group of tourist in a place of about the welcoming, instructions, simple
interest situations and relevant aspects of places of
interest

Knowledge of processes ·   Greet a group of ● Good morning ladies ● Give necessary
for SWE tourists and gentlemen. instructions in a place of
interest

·   Introduce himself as a ● My name is… I’m your ●  Tell simple stories
touristic guide tour guide this morning… related to a place of
interest or a piece of art

·   Draw attention on a ● This is … It’s a ● Dealwith simple

popular monument or statue/painting of… problems during a visit
place of interest

·   Recommend a tour ● The tour lasts 2 hours

package and costs…
·   Vocabulary: Places of · House, room, street ·   Vocabulary related to
interest and Large, small, old, new, the description of pieces
architectural features tall, short, beautiful, of art
cheap, expensive
Knowledge of principles ·   Vocabulary: · Large, small, old, new, ·   Places of interest and
for SWE Adjectives to describe tall, short, beautiful, architectural features
place of interest, cheap, expensive
artworks, etc.

·   Vocabulary: Buying · Price, change, ticket ●Vocabulary: Verbs for

and selling describing history

Assessment criteria for ·      Participates in simulated situations about ●  Givesvery basic instructions through the co
SWE introducing himself as a guide tourist in front a use of expressions, grammar structures and
group of people through the correct use of vocabulary concerned according to the type
expressions and polite formulas related to interlocutor.
communicative function.
·      Describes in a simple way places of interests ● Participates in very simple and simulated
and architectural features through the use of situations about guiding tourists through the
correct vocabulary, pronunciation and grammar correct use of expressions, grammar structur
aspects. and vocabulary and pronunciation aspects
concerned and according to the type of
interlocutor.

·      Answers simple general questions about tour

packages through the right vocabulary,
pronunciation and grammar structures involved.
 Principiante B (A1+) Básico A (A2) Básico B (A2+)
of tourists in a very limited way Give simple information of pieces of art and Gives general descriptions of pieces of art an
coming, instructions, simple attention little incidents to a group of tourist in a restrictions related to a group of tourist visit
relevant aspects of places of place of interest place of interest

●Follow me.; Look at …; ● Drawing attention • Can you see…?; As you ·   Use wider expressions
Can you …?; Could you about something can see… for welcoming tourists
…? interesting

● This picture shows … • Dealing with simple • That looks like a nasty ·   Give simple
problems and incidents cut. I’ll get you a plaster. instructions or
when guiding tourists restrictions in a place of
interest
● Come and sit here. I’m • Give simple • It was painted by … in ● Recommend the shop
sure you’ll feel better in information of pieces of … of something
a minute. artduring a visit

●Picture, painting, • Places of interest and • Area, castle, cathedral, ·   Vocabulary related to
photo, artist architectural features palace the description pieces of
art

● Bridge, church, • Verbs for describing • Construct, design, ·   Places of interest and
fountain, museum history destroy, print architectural features

● Build, make, paint • Vocabulary related to • Discount, group rate, spe● Adjectives to describe
buying and selling place of interest,
artworks, etc.

asic instructions through the correct • Talks about the description and history of a piece ·      Talks about simple instructions restrictio
ions, grammar structures and of art according to the appropriated vocabulary written or spoken situations by the appropria
ncerned according to the type of and grammar structures. use of vocabulary and grammar structures
involved.
in very simple and simulated • Participates in basic simulated situations about ·      Participates in simulated situations abou
ut guiding tourists through the selling and guiding tour visits to places of interest guiding tourist in the acquirement and realis
expressions, grammar structures through the correct use of grammar, vocabulary of tours in a place of interest.
y and pronunciation aspects and pronunciation aspects.
d according to the type of

·      Describes general aspects of a piece of a

pieces by the use of correct vocabulary and
grammar structures.

● Speaks with clarity and minimal hesitation

familiar topics.
 Básico B (A2+) Pre-intermedio A (B1.1) Pre-intermedio B (B1.2)
descriptions of pieces of art and Guide a group of tourist about the description of Manage a group of tourist in the guidance an
lated to a group of tourist visit to a pieces of art, acquirement of additional features detailed description of pieces of art and
est and the solution to common issues in a tour to a architectural features according to its histori
place of interest and aesthetical aspects

·  We’ll start by … ·   Recommend to buy or ·  Perhaps you’d be ·   Ask for questions
acquire something interested in something
a little different on your
final day?

·  Please don’t touch; If ·   Tell detailed stories of ·  Let me tell you a little ·   Drawing for attention
you’d like to … a piece of art about the history of this
picture.

● I think you’d really enjoy●…Deal with problems ● I’m really sorry about ● Describing details in
about selling and that. I’ll make sure you pieces of art
refunding tour packages get a refund.

· Frame, sculpture, ·   Adjectives to describe · Original, pre-colonial, ·   Vocabulary related to
sculptor, background, place of interest, influential, decorative, places of interest and
foreground, portrait artworks, etc. impressive architectural features

· Gallery, monument, ·   Vocabulary related to · Canvas, watercolours, ·   Vocabulary related to
square, statue, steps the description of pieces inspiration the detailed description
of art of pieces of art

● Ancient, classical, ●Vocabulary related to ●Refund, complaint, ● Verbs for describing

modern, traditional, customer service apology history
wide, narrow, plain,
simple, historical, rare

ut simple instructions restrictions in ● Participates in simple written and spoken ● Describes details of a piece of art or a
ken situations by the appropriate situations about the history of pieces of art and architectural feature through the correct use
lary and grammar structures places of interest. adjectives and vocabulary involved.
es in simulated situations about ● Talks about solutions to common problems ● Uses correct expressions for drawing atten
t in the acquirement and realisation related to acquiring tour packages through the use according to the appropriate vocabulary, gra
lace of interest. of appropriated expressions, grammar and and pronunciation aspects related to this lev
vocabulary and vocabulary aspects according to
the interlocutor.

general aspects of a piece of art ● Can speak with confidence on familiar topics.
use of correct vocabulary and
ctures.

clarity and minimal hesitation on

.
Pre-intermedio B (B1.2) Intermedio A (B1+) Intermedio B (B2)
up of tourist in the guidance and Guide a group of tourist through the complete Guide a group of tourist with the description
iption of pieces of art and history and characteristics of places, artworks or type of tour, various recommendations, abst
eatures according to its historical interest elements. details and history of artworks in the visit to
al aspects place of interest

·  If there are any ·   Selling features or ·   If you like seeing … ·   Talk about tours and
questions … elements in a tour but you’re not so keen aspects related
package. on …, this could be the
ideal tour for you.

·  Could you all gather ·   Use new expressions ·   I’d like to draw your ·   Dealing with
round, please, so I can for introducing new attention to …; This is particular problems
explain … aspects in a tour one of the best / oldest
examples of …
●If you look at …, you’ll ·   Talk about a complete ● The city walls were ·   Describe abstract
notice … story related to a place built to defend the city aspects of a piece of art
during the civil war,
which had been raging
for 20 years. They were
supposed to be

●Give instructions about

precautions
· Column, ruins, ·   Verbs for describing ·   Commission, ·   Vocabulary related to
chamber history excavate, unearth Tour guide management

· Art antique, marble, ·   Adjectives to describe ·   Vibrant, provocative, ·   Places of interest and
still life, masterpiece place of interest, striking architectural features
artworks, etc.

● Inspire, model on, ● Adjectives to describe ● Understated, derelict, ● Vocabulary related to

rebuild, renovate place of interest, neglected artistic aspects of a piece
artworks, etc. of art

etails of a piece of art or a ●Participate in wider simulated situations about ● Participates in simulated situations for man
eature through the correct use of describing historical fact, specific characteristics and conducting a tour, using a wider range o
d vocabulary involved. and selling offers by the use of correct and accurate structures and vocabulary, to includ
organised grammatical structures, vocabulary and broad scope of tourist activities and places o
pronunciation aspects. interest, and demonstrating sensitivity to the
suitability of language to convey sympathy,
apology, uncertainty or persuasiveness.
 expressions for drawing attention ● Speaks clearly and confidently in challenging ● Speaks clearly and fluently about a range o
he appropriate vocabulary, grammar situations. topics and in different situations.
ation aspects related to this level.
 Intermedio B (B2)
of tourist with the description of the
arious recommendations, abstract
tory of artworks in the visit to a
est

·   We’ll be setting off in

a few minutes, as soon
as we’ve completed all
the paperwork.

·   Sorry, I should have

warned you to mind
your head.

·   Please ensure that

you’ve got all your
belongings with you …

·   Peak rate, high

season, off-peak, surge,
lull

·   Arch, dome, spire,

turret

● Brushstrokes,
equilibrium, avant-garde,
plinth

in simulated situations for managing

g a tour, using a wider range of
tures and vocabulary, to include a
f tourist activities and places of
demonstrating sensitivity to the
anguage to convey sympathy,
rtainty or persuasiveness.
 ly and fluently about a range of
different situations.
Specific Work English: Logistics

Principiante A (A1) Principiante B (A1+)

Specific Work English Participate in simple job activities in a warehouse Participate in simple job situations about dea
Learning outcome about the location of objects and the control of with common problems with deliveries and
orders and deliveries in English health/safety requirements in a warehouse

Knowledge of processes ● Locate objects and ● Where’s the?; I can’t ● Writee-mails about
for SWE equipment in a find … chasing deliveries and
warehouse incident reports

● Place an order ● I’d like to order … ●Ask for basic things

about work in the
warehouse

● Arrange a delivery ●I’m calling from; we ● Explain health and

have a package to safety requirements
deliver to you.

·   Vocabulary: ·  Pallet, drum ● Vocabulary: Quality,

Warehousing insurance and security

Knowledge of principles ·   Vocabulary: Transport · Road, rail, sea, air, ●Vocabulary: Packaging
for SWE and distribution truck, train, ship and despatch

·  Vocabulary: Health ● Goggles, gloves, safety ● Vocabulary: import–

and safety shoes, dangerous export

Assessment criteria for • Talks in very simple written and spoken • Writes short simple e-mails about deliverie
SWE situations about the location of objects and through the correct use of grammar, spelling
equipment in a warehouse through the correct use syntaxes related to the communicative functi
of vocabulary, grammar and syntaxes aspects at this level.
related to the communicative functions for this
level.

• Participates in simulated phone-calls or role- • Gives very basic instructions in written and
plays about placing orders and arranging deliveries spoken situations about job tasks at work thr
through the correct use of vocabulary and the appropriate use of vocabulary and gramm
grammar aspects related to the communicative structures related to the communicative fun
functions for this level. at this level.
• Participates in very simple and simulated
situations about health and safety requireme
through the correct use of vocabulary and
grammar aspects related to the communicati
functions at this level.
 Principiante B (A1+) Básico A (A2) Básico B (A2+)
simple job situations about dealing Exchange simple information about prices, dates, Participate in simple job situations about
problems with deliveries and placement, contents and nature of objects for confirming time, transport and arrival or rep
requirements in a warehouse orders or deliveries in a warehouse problems with deliveries in a warehouse

●We are still waiting for ● Ask questions about ● Where shall I put these ● Give instructions about
… the right place for things …?; Do you know what’s prohibited actions in a
and contents in packages in these drums? warehouse

● Canyou take it to? Can ● Talk about price, dates ● Can you give me a ● Write e-mails
you wait here, please? and other simple price and delivery date confirming a recent
requirements for placing for …? delivery or reporting a
an order and arranging a problem.
delivery

● You need to wear ● Explain precautions ● It’s extremely ● Arrange the time,
gloves. related to objects. flammable, so you transport and place for a
should … delivery

● Break, late, delay, ● Vocabulary: Health and ● Burn, catch fire, acid, ·   Vocabulary: Packaging
return, guard safety fragile, pressure and despatch

●Box, litre, kilogram, ● Vocabulary: Quality, ● Damage, QA, QC, ·   Vocabulary: Import–
bottle, unit insurance and security guarantee export

●Import, export, ●Vocabulary: ●Aisle, rack, shelf, bin, ●Vocabulary: Transport

currency, tax Warehousing pallet truck, FLT and distribution

simple e-mails about deliveries • Talks in very simple written and spoken • Talks about restrictions in written or spoke
orrect use of grammar, spelling and situations about the contents, objects and situations with the appropriate use of vocabu
ed to the communicative functions placement through the correct use of vocabulary, and grammar structures.
grammar and syntaxes aspects related to the
communicative functions for this level.

asic instructions in written and • Participates in simple simulated or role-play • Writes short simple e-mails confirming or
ons about job tasks at work through situations about placing orders or arranging reporting problems with deliveries through t
te use of vocabulary and grammar deliveries through the correct use of vocabulary, correct use of grammar and spelling relating
ated to the communicative functions grammar and syntaxes aspects related to the communicative functions at this level.
communicative functions for this level.
 in very simple and simulated • Write simple and short texts about the • Participates in simulated situations arrangi
ut health and safety requirements description and instructions related to precautions logistics for a delivery through the correct us
orrect use of vocabulary and for specific goods through the correct use of vocabulary, pronunciation and grammar aspe
ects related to the communicative grammar, spelling and syntaxes concerned in the related to the communicative functions at th
his level. communicative functions of this level. level.
 Básico B (A2+) Pre-intermedio A (B1.1) Pre-intermedio B (B1.2)
simple job situations about Participate in job situations about managing, Participate in different situations at work abo
me, transport and arrival or reporting arranging and giving instructions in a warehouse managing logistics in a warehouse according
h deliveries in a warehouse according to the type of interlocutor type of interlocutor

●I’m afraid you can’t ●Coordinate simple ● Can I leave that to ●Talk about ways of
smoke in here. management and you?; Would you mind dealing with bureaucracy
delegation tasks finishing … for me?

●I am just writing to ● Arrange dates and ● Would it be possible for ● Write e-mails about
check whether you have timing for deliveries you to deliver between chasing delivery and
… …? report problems

●What time can we ● Give instructions ●Please deliver to the ● Explain specific health
deliver the package? related to placing an Goods-in warehouse and safety requirements
order and arranging a between 8am and 2pm.
delivery

·   Label, carton, shrink ● Vocabulary: Health and ● Flammable, corrosive, ●  Vocabulary: Transport
wrap, bulk, tape, crate safety explosive, irritant and distribution

·   Customs and excise, ●Vocabulary: ● Crane, loading bay, ● Vocabulary: Quality,
declaration, duty Warehousing slot, carousel, barcode insurance and security

●Freight, cargo, van, ●Vocabulary: Packaging ● Delivery note, tracking ● Vocabulary: Import–
courier, consignment and despatch tag, free sample, part export
number, batch number
restrictions in written or spoken • Participates in a wider range of simulated • Participates in a wider range of simulated o
h the appropriate use of vocabulary situations about coordinating orders and deliveries role-play situations requesting people to do
structures. through the correct use of vocabulary and something in a polite and commercial way th
grammar aspects related to the communicative the correct use of vocabulary and grammar r
functions at this level. to the communicative functions for this level

simple e-mails confirming or • Gives simple instructions about delegating • Writes well organised and formal e-mails a
blems with deliveries through the functions in a warehouse through the appropriate reporting problems in deliveries through the
grammar and spelling relating to the use of vocabulary, grammar and pronunciation correct use of grammar, cohesion, coherence
e functions at this level. related to the communicative functions for this spelling relating to the communicative functi
level. this level.
in simulated situations arranging • Gives specific information about health and
delivery through the correct use of safety at work through the appropriate use o
onunciation and grammar aspects vocabulary and grammar structures relating
communicative functions at this communicative functions at this level.
Pre-intermedio B (B1.2) Intermedio A (B1+) Intermedio B (B2)
different situations at work about Participate in a wider range of situations about Participate in various and unplanned situatio
stics in a warehouse according to the managing the logistics in a warehouse with about managing the logistics in a warehouse
cutor different people different people

● Is there any way of ·   Arrange specific ·   Is there a number I ·   Express discontent
speeding the process aspects for a delivery can call you on in case about some tasks results
up? there’s no one in the at work
office at the time?
●Unfortunately, when ·   Writes e-mails with ·   I need your ETA as a ·   Talk about replacing
we inspected the goods, specific data about matter of urgency … an order or rearranging a
we found … chasing delivery and delivery
reporting problems

●Safety goggles must be ·   Discuss solutions to ● Let me explain my ● Give instructions at
worn at all times to problems situation, and then we’ll work in case of danger
prevent … try to find a solution.

● Node, hub, forwarder, ·   Vocabulary: Quality, ·   Third party, checklist, ·   Vocabulary: Health
tracking, carrier, agent insurance and security refund and safety

●  Warranty, faulty, theft, ·   Vocabulary: ·   FIFO, LIFO, JIT, ·   Vocabulary: Import–
inspection Warehousing inventory, RFID export

● Tariff,
restriction, ●Vocabulary: Packaging ● Leak, seal, compressed, ● Vocabulary: Transport
clearance, incoterms and despatch fragile and distribution

in a wider range of simulated or • Participates in a wider range of simulated • Participates in different situations about
tions requesting people to do situations about managing the logistics in a managing orders and deliveries with evidenc
a polite and commercial way through warehouse through the correct use of expressions, sensitivity to the suitability of language and t
e of vocabulary and grammar related vocabulary, grammar and pronunciation relating to communicative function intended.
nicative functions for this level.. the communicative functions for this level.

organised and formal e-mails about • Writes well organised and formal e-mails about • Speaks clearly and fluently about a range o
blems in deliveries through the orders and delivers through the correct use of topics and in different situations.
grammar, cohesion, coherence, and grammar, cohesion, coherence and spelling
ng to the communicative functions at relating to the communicative functions at this
level.
c information about health and • Speaks clearly and confidently in challenging
through the appropriate use of situations.
d grammar structures relating to the
e functions at this level.
 Intermedio B (B2)
various and unplanned situations
ng the logistics in a warehouse with
ple

·   I’m not happy with

the way you …

·   Could you split the

delivery schedule so that
we receive..?

·   In the event of fire, …

·   Fume, odour,

carcinogenic

·   Broker, liability, LTL

cargo

●Last mile, bill of lading,

NVOCC

in different situations about

ers and deliveries with evidence of
he suitability of language and the
e function intended.

ly and fluently about a range of

different situations.
Specific Work English: Information Systems

Principiante A (A1) Principiante B (A1+)

Specific Work English Participates in very limited interactions with clients Participate in simple interactions with co-worker
Learning outcome at work about IT issues about IT training and technical advice

Knowledge of processes ·  Ask basic questions ·  What do you need? · Deliver simple
for SWE about someone’s needs formal/informal IT
training

· Give simple and short · That means… For · Present solutions to

explanations of technical example… clients
information for non-
technical readers

● Propose simple ● I recommend… ●Write a very simple

solutions about IT issues and technical brief

·  Vocabulary: · Software, hardware, · Vocabulary: Data

Information Technology program, monitor, analysis
(IT) keyboard, mouse
Knowledge of principles · Vocabulary: Bugs, · Test, check, problem, · Vocabulary: Business
for SWE faults and testing broken, working functions and metrics

· Vocabulary: Sourcing ● Cost, price, deadline ●Vocabulary:

and outsourcing IT work Programming

Assessment criteria for • Participates in simulated situations or role-play • Gives very basic instructions through the
SWE situations with a client at work through the use of appropriate use of expressions, grammar
appropriate vocabulary, pronunciation and structures and vocabulary suitable for this level.
grammar suitable for this level.

• Gives simple solutions to IT issues in very short • Participates in very simple and simulated
written or spoken situations through the use of situations about IT explanations and advice
appropriate vocabulary, pronunciation and through the correct use of expressions, gramma
grammar suitable for this level. structures and vocabulary and pronunciation
suitable for this level.
• Write a short text with simple phrases about a
technical brief through the appropriate use of
expressions, grammar structures and vocabulary
suitable for this level.
 Principiante B (A1+) Básico A (A2) Básico B (A2+)
simple interactions with co-workers Participate in simple interactions with co-workers Participate in routine interactions with co-worke
ng and technical advice about IT requirements and solutions about IT requirements and solutions

· First of all, please… As · Write a technical brief ·  We would like you to… ·  Deliver
you can see on your with some planned Please see… for an formal/informal IT
screens… solutions example of… training about new tools

· I think… I believe… · Ask simple questions · What do you want ·  Convince someone of
about requirements for this to be able to do? an IT solution over
an IT solution. another one

● Please… ● Present simple ● I firmly believe… I ● Summarising technical

solutions to clients recommend… information for non-
technical readers

· Data, information, · Vocabulary: Sourcing · Brief, sample, schedule · Vocabulary: Business

count, add, multiply, and outsourcing IT work functions and metrics
total, database
· Customer, money, · Vocabulary: ·  Command, algorithm, ·  Vocabulary: IT
employee Programming input, flowchart

●Code, line, test, ●Vocabulary: Data ● Cell, row, column, ● Vocabulary: Bugs,
program analysis function, formula, faults and testing
percentage, average,
calculate, sort

asic instructions through the • Participates in basic simulated or role-play • Participates in simple simulated situations abo
se of expressions, grammar situations about analysing IT needs and solutions new tools or recommended IT solutions through
d vocabulary suitable for this level. through the correct use of grammar structures and the appropriate use of expressions, grammar
vocabulary and pronunciation suitable for this structures and vocabulary suitable for this level.
level.

in very simple and simulated Writes a short brief about IT planned solutions • Writes short summaries about technical
ut IT explanations and advice through the appropiate use of grammar information through the appropriate use of
orrect use of expressions, grammar structures, vocabulary and pronunciation suitable expressions, spelling, grammar structures and
d vocabulary and pronunciation for this level. vocabulary suitable for this level.
is level.
t text with simple phrases about a
through the appropriate use of
rammar structures and vocabulary
is level.
 Básico B (A2+) Pre-intermedio A (B1.1) Pre-intermedio B (B1.2)
routine interactions with co-workers Participate in interactions with clients and co- Present detailed information to different types o
rements and solutions workers about analysis of needs, training and client about solutions and technical briefs in
variable solutions to IT problems various written or spoken situations

·  The purpose of this · Ask specific questions ·  Can you clarify exactly · Summarise detailed
new tool is to… about a clients’ needs what you mean by that technical information for
in terms of…? non-technical readers

· The advantage of that · Deliver · I think you’re pressing · Present detailed
solution would be that formal/informal IT the wrong button. Can solutions to clients
training you show me again what
you did?

● In other word… It’s a ● Propose different and ● There are basically two ● Write detailed
bit like… alternative solutions options: we could solve technical briefs
the problem in-house or
we could outsource it.

· Sales, accounting, · Vocabulary: Bugs, · Debug, freeze, defect, ·  Vocabulary: Business

production, purchasing faults, testing anomaly functions and metrics

·  Click, right-click, file, ·  Vocabulary: Sourcing · Offer, contract, quality · Vocabulary:

save, edit, copy, paste, and outsourcing IT work assurance Programming
bug, app, plug-in, crash
● Bug, virus, crash ● Vocabulary: Data ● Process, metrics, ● Vocabulary: IT
analysi statistics

in simple simulated situations about • Participates in simple written and spoken • Writes well organised texts about technical
ecommended IT solutions through situations with clients through the use of information and briefs through the correct use o
te use of expressions, grammar appropriate vocabulary, pronunciation and expressions, grammar, specific vocabulary,
d vocabulary suitable for this level. grammar suitable for this level. coherence and cohesion suitable for this level an
appropriate to the type of interlocutor.

summaries about technical • Writes well-organised texts about chasing • Describes solutions at work according to the
hrough the appropriate use of payments through the correct use of grammar, appropriate vocabulary, grammar and
pelling, grammar structures and cohesion, coherence and spelling relating to the pronunciation aspects suitable for this level.
table for this level. communicative functions at this level.
• Speak with confidence on familiar topics at work.
Pre-intermedio B (B1.2) Intermedio A (B1+) Intermedio B (B2)
ed information to different types of Participate in a wide range of spoken and written Present detailed technical information to multip
olutions and technical briefs in work situations with multiple clients about IT clients about IT solutions, possibilities and trainin
n or spoken situations solutions

· Does that make sense · Propose variable and ·  I don’t think that ·  Give instructions for
now? complex solutions to would be an effective different cases
problems use of our time because
it would mean…

· As you’ll recall, we · Analyse specific needs ·  How much of a margin · Write technical briefs
were asked to… of a client in complex IT of error are you willing with hypothetical
situations to tolerate? situations

● It is essential that… ● Explain in every-day ● If you imagine… ●Presenting specific and

language technical wide solutions to clients
information for non-
technical readers

· Profit, stock, invoice · Vocabulary: Bugs, ·  Ripple effect, logic ·  Vocabulary: Sourcing
order faults and testing error, static code and outsourcing IT work
analysis
· Source code, machines ·  Vocabulary: Data ·  Number crunching, ·  Vocabulary: IT
code, tag, markup, analysis validation, aggregation,
subroutine data mining
● Applet, bandwidth, ● Vocabulary: Business ● Depreciation, turnover, ● Vocabulary:
bus, cookie, server, functions and metrics click-through rate, Programming
execute conversion rate

organised texts about technical • Participate in wider situations about exchanging • Participates in a range of situations about
nd briefs through the correct use of technical information through the correct use of presenting IT solutions and training to clients usi
rammar, specific vocabulary, grammar and vocabulary, and appropriate for the a wide range of accurate linguistic structures
d cohesion suitable for this level and context, as relating to the communicative appropriate to the intention and the interlocuto
o the type of interlocutor. functions at this level.

lutions at work according to the • Writes well organised texts about technical • Speaks clearly and fluently about a range of
ocabulary, grammar and information through the correct use of grammar topics and in different situations.
aspects suitable for this level. and vocabulary and features of coherence and
cohesion.
• Speaks clearly and confidently in challenging • Writes specific technical texts through the
situations. correct use of linguistic structures and coherenc
and cohesion features appropriate to the type o
reader and the communicative functions suitable
for this level.
 Intermedio B (B2)
ed technical information to multiple
T solutions, possibilities and training

·  In case of… please

ensure that…

·  If X happens, you will

need to…

●We have identified…

which we feel is…

·  Tender, confidentiality

·  Host, directory, filter,

topology

● Assembler, compiler,
interpreter, object code

in a range of situations about

solutions and training to clients using
of accurate linguistic structures
o the intention and the interlocutor.

ly and fluently about a range of

different situations.
fic technical texts through the
linguistic structures and coherence
features appropriate to the type of
e communicative functions suitable
Specific Work English: Accounting and Finance

Principiante A (A1) Principiante B (A1+)

Specific Work English Participate in short explanations about very simple Participate in very simple interactions with client
Learning outcome financial aspects at work and co-workers about payments and financial
policies at work

Knowledge of processes ·  Present simple figures · As you can see… · Get information from a
for SWE colleague

·  Explain financial · That means… For · Chase payment

concepts to a non- example…
specialist

● Apologise for ● I am sorry for… ● Write

a policy
something document

· Vocabulary: Saying · Decimals and ·  Vocabulary: Business

numbers percentages investment

Knowledge of principles · Vocabulary: Currencies · Pound, dollar, euro, ·  Vocabulary: Numbers,

for SWE and exchange rates yuan trends, statistics

● Vocabulary: Accounting ● Money, sell, buy, cost, ● Vocabulary: Finance

tools price, value, tax tools

Assessment criteria for • Participates in simulated situations about • Writes simple e-mails to a client about paymen
SWE presenting simple figures through the correct use through the appropriate use of expressions,
of expressions and polite formulas for relevant vocabulary and polite formulas relating to the
communicative functions. communicative functions at this level.

• Explains in a simple way some basic financial • Writes very simple short texts about policies at
concepts through the use of correct vocabulary work through the correct use of grammar
and grammar suitable for this level. structures and vocabulary appropriate to the typ
of interlocutor.

• Asks simple questions to a colleague in simulat

dialogues through the appropriate use of
vocabulary and polite formulas relating to the
communicative functions at this level.
 Principiante B (A1+) Básico A (A2) Básico B (A2+)
very simple interactions with clients Participate in simple work conversations about Participate in basic interactions with co-workers
rs about payments and financial financial presentations and writing to clients about and clients about unpaid invoices and financial
rk payments aspects at work

·  How much did you…? · Ask for an explanation · Can you explain to ·  Inform clients about
from a colleague me…? unpaid invoices

·  I am writing to remind · Explain timings in ·  Over the period from… ·  Explain simple
you… financial reports to… financial concepts to a
non-specialist

●When you…, Please ● Present apologies for ● Unfortunately,we ● Writea general policy
make sure… straightforward were not able to… document for co-
problems workers

· Company, business, · Vocabulary: Numbers ·  Average, ratio, ·  Vocabulary: Internal

owner, partner, percentage points and external accounts
customer, supplier
·  Go up, go down, total · Vocabulary: Trends ·  Rate, increase, rise · Vocabulary: Finance
and statistics tools

●Share, loan, lend, ● Vocabulary: Accounting ● Income, expenditure, ● Vocabulary: Business

borrow, invest tools profit, loss, salary, investment
interest
e e-mails to a client about payments • Participates in basic simulated conversations • Writes simple instructions about policies at wo
ppropriate use of expressions, involving explanations of financial figures through through the appropriate use of grammar
d polite formulas relating to the the appropriate use of vocabulary, grammar and structures and vocabulary suitable for this level.
e functions at this level. pronunciation.

simple short texts about policies at • Writes simple communications to clients through • Participates in simple simulated situations abo
the correct use of grammar the use of well-organised simple phrases, explaining simple financial concepts through the
d vocabulary appropriate to the type appropriate vocabulary and polite formulas appropriate use of grammar structures, vocabula
r. suitable for this level. and pronunciation suitable for this level.

questions to a colleague in simulated • Speaks with clarity and minimal hesitation on

ough the appropriate use of familiar topics.
d polite formulas relating to the
e functions at this level.
 Básico B (A2+) Pre-intermedio A (B1.1) Pre-intermedio B (B1.2)
basic interactions with co-workers Participate in a range situations about financial Participate in detailed discussions about account
out unpaid invoices and financial reports and transactions at work with a range of and financial issues with colleagues and clients a
rk interlocutors work

·  Unfortunately we still · Explain financial ·  We’ve based this · Present context-

have not received… figures to co-workers calculation on the sensitive explanations
assumption that…
·  In other words, it’s a · Verify comprehension · Does that make sense · Get detailed
bit like… of financial concepts now? information about
with a non-specialist financial figures

●All members of staff ●Remind clients about ●Please be aware that ● Writea policy
must payments payment for… is still document including
outstanding… contingency
arrangements

·  Receive, expenses, · Vocabulary: Numbers, · Sharply, gradually, · Vocabulary: Finance

charge, currency trends, statistics accurate, discrepancy tools

· Equity, investor, bond · Vocabulary: Balance ·  Asset, liability ·  Vocabulary: Internal

sheet and external accounts

●Shareholder, joint ● Vocabulary: Profit and ● Appreciation, ● Vocabulary: Business

venture, limited liability Loss account amortization investment

e instructions about policies at work • Participates in simple written and spoken • Writes well organised texts about policies at
ppropriate use of grammar situations about financial reporting through the work through the correct use of expressions,
d vocabulary suitable for this level. use of appropriate vocabulary, pronunciation and grammar, specific vocabulary, coherence and
grammar suitable for this level. cohesion features suitable for this level and
appropriate to the type of interlocutor.

in simple simulated situations about • Speaks with confidence on familiar topics. • Participates in simulated conversations about
ple financial concepts through the financial data using appropriate vocabulary,
se of grammar structures, vocabulary grammar and pronunciation for this level.
ation suitable for this level.

clarity and minimal hesitation on • Writes well-organised texts about chasing

. payments through the correct use of grammar,
cohesion, coherence and spelling, relating to the
communicative functions at this level.
Pre-intermedio B (B1.2) Intermedio A (B1+) Intermedio B (B2)
detailed discussions about accounts Participate in different conversations and Participate in a wider range of conversations and
ssues with colleagues and clients at communications at work relating to financial and communications at work about financial and
accounting information with colleagues and clients accounting problems with colleagues and clients

· I’m afraid it was not ·  Discuss more detailed · Given…, we might · Explain problems with
possible for us to… aspects of financial data expect the total to be in financial reports.
the region of…
· Could you clarify ·  Explain financial · If you can imagine… · Write detailed policy
exactly what this amount concepts to a non- documents about
refers to? specialist permitted actions at
work
● In the event of… ● Present apologies for ●Due to circumstances ● Write strong letter to
recent incidents beyond our control… clients about non-
payment of invoice

·  Yield, dividend, · Vocabulary: Numbers, · Plummet, soar, trough · Vocabulary: Finance

maturity, collateral trends, statistics tools

· Audit, allocate, cash · Vocabulary: ·  Authorised share · Vocabulary:

flow, cost centre Accounting tools capital, activity-based Investments
costing
● Stakeholder, AGM, ●Vocabulary: Internal ●Accrued expenses, ● Vocabulary: Business
takeover, meger and external accounts compliance investment

organised texts about policies at • Participates in a wider range of communications • Participates in a variety of communications
the correct use of expressions, providing more detailed financial reports and about financial and accounting issues using a wid
cific vocabulary, coherence and explanations using appropriate grammatical range of accurate linguistic structures appropria
ures suitable for this level and structures, vocabulary and pronunciation for the to the intention and the interlocutor.
o the type of interlocutor. level.

in simulated conversations about • Speaks clearly and confidently in challenging • Speaks clearly and fluently about a range of
using appropriate vocabulary, situations. topics and in different situations.
pronunciation for this level.

• Writes specific policy documents with the

correct use of linguistic structures and coherenc
and cohesion features appropriate to the type o
reader and the communicative functions at this
level.
 Intermedio B (B2)
a wider range of conversations and
ns at work about financial and
oblems with colleagues and clients

· There appears to be a
discrepancy between …
and …
·  You may not… unless…

● Unless we hear from

you within … we will
have no alternative but
to …

· Futures, options

· Derivatives, coupon

● Angel investor,
corporate raider, asset
stripping
in a variety of communications
l and accounting issues using a wider
ate linguistic structures appropriate
on and the interlocutor.

ly and fluently about a range of

different situations.

fic policy documents with the

linguistic structures and coherence
features appropriate to the type of
e communicative functions at this
Specific Work English: Commercial Management and Telmarketing

Principiante A (A1) Principiante B (A1+)

Specific Work English Participates in very simple phone calls about Participate in short and simple phone calls relate
Learning outcome personal information and simple instructions with to the sale of products and services with a very
a client supportive interlocutor

Knowledge of processes · Ask for basic personal ·  Can I have your full · Receive a phone call at
for SWE information from callers name, please? work

·  Clarify names and · Sorry, could you spell · Use polite formulas in
personal data that please? a call from a customer

● Givesimple guides to ● You need to… ●Offer basic services and

people through the products in a phone call
phone

·  Vocabulary: Collecting · Name, age, date of · Vocabulary: Technical

information birth, address, password support

Knowledge of principles ·  Vocabulary: ·  Caller, message, · Vocabulary: Cold

for SWE Communication problem, headset, calling/telemarketing
keyboard
● Vocabulary: Customer ● Late, missing, broken, ● Vocabulary: Financial
service hotline working services/utilities

Assessment criteria for • Participates in simulated phone calls about • Participates in very simple and simulated phon
SWE personal information with the correct use of calls about selling and helping customers using
expressions and polite formulas related to appropriate expressions, grammar structures,
communicative functions for this level. vocabulary and pronunciation for the level.

• Understands simple basic information within the • Uses polite formulas and expressions in a phon
vocabulary, the expressions and names of people call.
in English, as suitable for this level.

• Gives simple instructions in a phone call using

suitable vocabulary, pronunciation and grammar
structures for this level.
 Principiante B (A1+) Básico A (A2) Básico B (A2+)
short and simple phone calls related Deal with short and simple phone calls about Participate in a simple phone call about costume
products and services with a very customer services and offers in products services and telemarketing with a supportive
erlocutor interlocutor

· I’m sorry to hear that. · Give simple solutions ·  I’ll see what I can do · Offer help to a
to difficult customers in to resolve this situation costumer in a phone call
a phone call

·  Good morning. My ·  Ask for a customer ·  Do you already have · Clarify customers
name’s… history in a service or an account with us? needs on the phone
acquisitions of products
● How may I help you? ●Give simple advice to ● In that case, I would ● Offer promotions,
customers on the phone advise you to … special programmes and
products in a phone call

· Press, close, check, ·  Vocabulary: Technical · Faulty, damaged, · Vocabulary: Financial

switch off support control panel, cover services/ utilities

· Free, invitation, special · Vocabulary: Customer · Date of purchase, · Vocabulary:

service hotline guarantee, repair, Communication
replace
●Bank card, account, ● Vocabulary: Collecting ● Digit, character ● Vocabulary: Cold
holder, bill information reference number, order calling/telemarketing
number, account
number

in very simple and simulated phone • Participates in basic simulated phone calls about • Participates in simulated phone-calls about
ling and helping customers using customer services and sale of products through customer services and telemarketing through th
xpressions, grammar structures, the appropriate use of grammar, vocabulary and use of appropriate expressions and polite
d pronunciation for the level. pronunciation for the level. formulas.

ormulas and expressions in a phone • Uses different polite formulas and expressions • Identifies important information about a servic
for dealing with a phone call at work. or a product using appropriate vocabulary and
grammar structures for this level.

• Speaks with clarity and minimal hesitation on

familiar topics.
 Básico B (A2+) Pre-intermedio A (B1.1) Pre-intermedio B (B1.2)
a simple phone call about costumer Participate in phone calls about customer Participates in longer phone calls about custome
elemarketing with a supportive experiences and needs at work with different services and telemarketing with different types o
types of interlocutor interlocutor

·  What can we help you · Ask for a customer · Have you tried…? · Propose offers and
with today? experience in service or service programs to
a product customers on a phone
call

· So are you saying…? · Ask for clarification in a · I’m afraid I didn’t ·  Ask for a client’s past
call catch the last word. experience

● I’mcalling from… ● Redirect a phone call ● I’mgoing to pass you ● Deal with difficult
You’ve been chosen to on to one of my clients on a phone call
receive… colleagues who
specialises in…

· Blocked, account · Vocabulary: Call centre ·  Subordinate, line · Vocabulary:

balance, credit, debit, management manager, team leader, Communication
utility mentor
· Reply, solution, · Vocabulary: Cold · Trial period, features, · Vocabulary: Technical
recommendation calling/ telemarketing benefits support

● Offer, discount, limited, ● Vocabulary: Financial ● Fraud,

claim, policy, ● Vocabulary: Customer
subscription services/utilities coverage, mortgage service hotline

in simulated phone-calls about • Participates in simulated phone calls about • Participates in simulated phone calls about
ices and telemarketing through the costumer service and telemarketing using customer services and telemarketing through th
riate expressions and polite appropriate grammar, vocabulary and correct use of appropriate grammar, vocabulary
pronunciation for this level. and pronunciation for this level.

portant information about a service • Uses polite formulas and expressions for • Uses polite expressions in a difficult phone call
sing appropriate vocabulary and redirecting a phone call.
ctures for this level.

clarity and minimal hesitation on • Speaks with confidence on familiar topics.

.
Pre-intermedio B (B1.2) Intermedio A (B1+) Intermedio B (B2)
longer phone calls about customer Participate in a variety of phone calls about Manage difficult phone calls with clients who are
elemarketing with different types of detailed customer services and telemarketing with unhappy or having a problem
different types of clients

· Would you be · Keep clients engaged · Please bear with me · Offer help to very
interested in saving…? during a phone call while I bring some difficult customers on
information up on the the phone
screen

·  Can you tell me · Ask for detailed · Can you go through · Check detailed
whether you’ve…? information about a with me exactly what information
customer problem happened, step by step?
● Yes, that must be ● Convince people about ● Would you like to make ● Advise clients who are
frustrating. acquiring something on a decision now to having problems
the phone guarantee your place?

· Deal with, propose, · Vocabulary: Financial · Reconnect, call-out fee · Vocabulary: Technical
invite, apologize services/utilities support

· Remove, unblock, · Vocabulary: Customer ·  Tamper with, sealed ·  Vocabulary:

reboot service hotline Communication

●Warranty, terms and ● Vocabulary: Cold ● Superior, enhances ●Vocabulary: Call centre
conditions calling/ telemarketing management

in simulated phone calls about • Participates in a wider range of simulated • Participates in simulated phone calls with
ices and telemarketing through the situations about customer service and difficult customers with appropriate use of a wid
appropriate grammar, vocabulary telemarketing using correct appropriate range of expressions, vocabulary and
ation for this level. grammatical structures, vocabulary and pronunciation to keep the call polite and clear
pronunciation for this level. throughout.

expressions in a difficult phone call. • Speaks clearly and confidently in challenging • Speaks clearly and fluently about a range of
situations. services and products and with different types o
client.

• Understands detailed information about a • Understands detailed information about a

service or use of a product. service or use of a product.
 Intermedio B (B2)
ult phone calls with clients who are
aving a problem

·   I can hear that you’re

not happy, but I can only
help you if you remain
calm.

· When you say…, do

you mean … or …?

●If that doesn’t work, it

may be necessary to…

·  Cracked, jammed,
squeak

·  Ascertain, delegate

●Outsourcing, trial
period, in-house,
benchmarking

in simulated phone calls with

mers with appropriate use of a wider
essions, vocabulary and
to keep the call polite and clear

ly and fluently about a range of

roducts and with different types of

s detailed information about a

of a product.
Specific Work English: Food and Drink Services

Principiante A (A1) Principiante B (A1+)

Specific Work English Exchange very simple and short information about Participate in very simple and short interactions
Learning outcome food and drinks with a client with colleagues and clients about food orders in
restaurant

Knowledge of processes · Recommend simple · It’s very nice ·  Take an order for a
for SWE things to a client drink/snack

· Ask simple questions · Is everything OK with ·  Write cooking

about a client experience your meal? instructions for kitchen
with a meal staff

· Ask simple questions ● How would you like to ● Describe food and
about payment methods pay? drinks

·  Vocabulary: Food · Meat, fish, vegetables, ·  Vocabulary: Drinks

cheese, chocolate

Knowledge of principles · Vocabulary: · Taste, delicious · Vocabulary: Objects

for SWE Describing food and for eating, drinking and
drinks cooking
●Vocabulary: Meals and ● Breakfast, lunch, ●Vocabulary: Types of
courses dinner cooking/preparation

Assessment criteria for • Participates in simulated conversations about • Writes simple phrases with instructions about
SWE recommending food to a client through the food using appropriate vocabulary and grammar
appropriate use of expressions and polite for this level.
formulas.

• Asks simple questions to a client through the • Understands simple information in a client’s
appropriate use of some polite expressions and order with vocabulary and expressions appropria
vocabulary. for this level.
• Participates in very simple and simulated
situations about serving clients using appropriat
expressions, grammar, vocabulary and
pronunciation for this level.
 Principiante B (A1+) Básico A (A2) Básico B (A2+)
very simple and short interactions Participate in simple conversations relating to Exchange basic information with clients for
es and clients about food orders in a serving in a restaurant recommendations and problems about food and
drinks

·  Would you like a ·  Describe the flavour of · It tastes a bit like… ·  Inform clients about
drink? a food problems with payment
methods

·  100g flour, 50ml milk · Offer more services or · Can I get you anything · Recommend different
products to a client else? food and drinks

● It’s made with… ● Write cooking ● Place the ingredients in ● Inform clients of
instructions for kitchen a large bowl, cook for 25 products out of stock
staff minutes…

· Coffee, tea, water, · Vocabulary: Drink · Wine, sparkling or still, ·  Vocabulary: Objects
beer, juice alcohol, lager for eating, drinking and
cooking
· Knife, fork, spoon, · Vocabulary: Food · Lamb, beef, bacon, · Vocabulary: Describing
plate, glass steak food and drinks

● Cook, cut, mix ●Vocabulary: Types of ● Boil, fry, roast, bake ●Vocabulary: Meals and
cooking/preparation courses

e phrases with instructions about • Writes simple and short texts with instructions • Participates in simulated conversations while
propriate vocabulary and grammar about food using appropriate vocabulary and serving clients in a restaurant or bar using
grammar for this level. appropriate vocabulary, pronunciation and
grammar for the communicative functions at thi
level.

s simple information in a client’s • Participates in basic simulated situations about • Speaks with clarity and minimal hesitation on
cabulary and expressions appropriate serving a client in a restaurant using appropriate familiar topics.
grammar, vocabulary and pronunciation for this
level.
in very simple and simulated
ut serving clients using appropriated
rammar, vocabulary and
for this level.
 Básico B (A2+) Pre-intermedio A (B1.1) Pre-intermedio B (B1.2)
c information with clients for Participate in common written and spoken Interact in common situations in a restaurant wi
tions and problems about food and interactions with clients and colleagues about food clients and colleagues
and drinks preparation and common problems in a
restaurant

· I’m afraid there’s a · Describe food and · It’s a full-bodied, fruity · Recommend food and
problem with your card drinks ingredients wine that goes especially drinks
and the payment didn’t well with…
go through

· Perhaps you’d like to · Write detailed cooking · Simmer gently over a · Organise duties with
try… instructions for kitchen medium heat until… colleagues
staff

●I’m sorry, we don’t ● Respond to clients ● OK, I’ll

see if we can ● Aska client for details
have any ice today. complains about food replace it for you. about an order

· Dessert spoon, · Vocabulary: Types of · Chop, peel, freeze, · Vocabulary: Food

teaspoon, frying pan cooking/ preparation grill, rare

· Spicy, sweet, · Vocabulary: Describing ·  Ingredient, raw · Vocabulary: Objects

vegetarian food and drinks for eating, drinking and
cooking
●Soup, main course, ● Vocabulary: Meals and ● Salad, pudding ● Vocabulary: Drink
dessert, snack courses

in simulated conversations while • Participates in simulated conversations while • Participates in a wider range of simulated
in a restaurant or bar using serving clients in a restaurant or a bar using conversations when serving a client at a restaura
ocabulary, pronunciation and appropriate polite expressions, vocabulary and or bar using suitable polite expressions,
he communicative functions at this grammar structures for this level. vocabulary, grammar and pronunciation for this
level.

clarity and minimal hesitation on • Speak with confidence on familiar topics. • Exchanges more detailed information with
. clients using a wider range of vocabulary and
expressions.
• Writes well organised texts with instructions for • Speaks clearly and confidently in common wor
cooking using appropriate vocabulary, spelling and situations.
grammar for the communicative functions at this
level.
Pre-intermedio B (B1.2) Intermedio A (B1+) Intermedio B (B2)
mmon situations in a restaurant with Interact in various and difficult situations about Interact in a wide range of situations with
leagues customer service in a restaurant or bar colleagues and clients in a restaurant or bar abo
common problems and clients demands

· This is one of our most · Give alternatives to a · I’ll check with the chef · Give advice and
popular dishes client about an order to see if we can rustle instructions to
something up for you. colleagues at work

· Can you look after · Reply to e-mails · Thank you for your · Describe abstract
tables 1 and 7, and I’ll complaining about email. I am sorry to hear aspects about food
cover the rest? customer service that you were
disappointed with the
quality of…

● Shall I charge it to your ● Write detailed cooking ● Dice the carrots finely, ● Make
room? instructions for kitchen season to taste recommendations to
staff clients in a variety of
situations.

· Crab, cherry, turkey, · Vocabulary: Types of · Beat, dice, stir, deep · Vocabulary: Meals and
lettuce, peanut cooking/preparation fry courses

· Carving knife, spatula, · Vocabulary: Food · Oysters, aubergine, · Vocabulary: Drink

bottle opener mustard, soya, casserole,
chutney
●Champagne, whiskey, ● Vocabulary: Objects for ● Straw, ice bucket, ● Vocabulary:Describing
vodka eating, drinking and lemon squeezer food and drinks
cooking
in a wider range of simulated • Participates in a wider range of simulated • Participates in a variety of simulated situations
when serving a client at a restaurant conversations about customer service in a about customer service and team work, using a
uitable polite expressions, restaurant or bar using appropriate grammatical wider range of accurate structures and vocabula
ammar and pronunciation for this structures, vocabulary and pronunciation for this demonstrating sensitivity to the suitability of
level. language to respond to different clients and
situations.

more detailed information with • Speaks clearly and confidently in challenging • Speaks clearly and fluently about a range of
wider range of vocabulary and situations. topics and in different situations.
ly and confidently in common work • Writes well organised and formal e-mails about
customer service at a restaurant or bar through
using appropriate grammar, vocabulary, and
cohesive devices for this level.
 Intermedio B (B2)
wide range of situations with
d clients in a restaurant or bar about
lems and clients demands

· You really need to

show more respect
towards the customers,
even when they wind
you up like that.

·  It’s something of an
acquired taste.

● I’drecommend the
ham sandwich. That’ll
only take five minutes

· Hors d’oeuvre

· Spirits, cognac, Irish

whiskey, decaffeinated

● Canned, bitter

in a variety of simulated situations

er service and team work, using a
f accurate structures and vocabulary,
g sensitivity to the suitability of
espond to different clients and

ly and fluently about a range of

different situations.
Specific Work English: Hotel Management

Principiante A (A1) Principiante B (A1+)

Specific Work English Exchange very simple and short information at Participate in simples conversations at work in
Learning outcome work about reservations and descriptions of a English about common customer complaints and
hotel work tasks in a hotel

Knowledge of processes ·  Take basic personal ·   Can I take your name, ·  Deal with complaints
for SWE information in a please? How many
reservation nights would you like to
stay?

·  Welcome costumers ·  Checking in; Good · Organise simple

at work morning, how may I help events
you?

·  Write a simple ● Website/ review site ● Request help from a

description of a hotel summary; The Regent colleague
Hotel is a small family
hotel, located in the city
centre. It has…

·  Vocabulary: People in · Guest, receptionist · Vocabulary: Bookings,

a hotel reservations, payments

Knowledge of principles ·  Vocabulary: Furniture- ·   Bed, chair, desk, TV, · Vocabulary: Food,
for SWE things in a hotel room minibar cooking, restaurant

●Vocabulary: Parts of a ● Reception, restaurant, ● Vocabulary: Hotel

hotel/conference centre room, lifts, lobby, management
swimming pool
Assessment criteria for • Participates in very simple simulated • Gives very basic instructions using appropriate
SWE conversations about welcoming customers at work grammar and vocabulary for this level.
using appropriate expressions and polite formulas
relating to communicative functions at this level.
• Writes simple reviews of a hotel in a simple way • Participates in very simple and simulated
using appropriate vocabulary and grammar for this conversations about customer services in a hote
level. using appropriate grammar, vocabulary and
pronunciation for this level.

• Talks about simple plans for an event

organisation using appropriate expressions for th
level.
 Principiante B (A1+) Básico A (A2) Básico B (A2+)
simples conversations at work in Participate in simple written and spoken Participate in simple interactions with colleagues
common customer complaints and communications in a hotel with customers and about managing situations in a hotel
a hotel colleagues

·  I’m sorry about that. ·  Explain procedures ·  Breakfast is served · Give simple
I’ll send somebody to from 6am to 10am in the instructions to staff
your room immediately. restaurant on the first
floor. It’s just up the
stairs.

·  The main conference · Write an e-mail about ·  Many thanks for your · Organise simple
room is at the end of confirming a reservation email. I can confirm that technical aspects for an
that corridor. The we have rooms available event
meeting rooms are all on on those dates.
the first floor.

● Can you look after the ● Present apologies to ● I would like to ● Discuss business plans
reception desk for 20 customers apologize on behalf of for a hotel
minutes? I need to help the management team
with the conference. for the unsatisfactory
service you received.

· Date, name, address, · Vocabulary: Food, ·  Fried, fresh, salad · Vocabulary: People in
invoice, bill, stay, double, cooking, restaurant a hotel
single, twin
·  Coffee, breakfast, egg, · Vocabulary: Hotel ·  Review, feedback, · Vocabulary: Furniture-
meat, soup management rating, ranking things in a hotel room

● Price,
cost, profit, ●Vocabulary: Parts of a ● En suite bathroom, ● Vocabulary: Bookings,
percentage hotel/ conference centre front desk, back office, reservations, payments
amenity, fitness centre
asic instructions using appropriate • Participates in basic simulated conversations • Gives simple instructions in written or spoken
vocabulary for this level. about customer service in a hotel using English using appropriate vocabulary and gramm
appropriate grammar, vocabulary and for the level.
pronunciation for this level.
in very simple and simulated • Writes a short text of apology with appropriate • Participates in simulated conversations about
about customer services in a hotel use of spelling, grammar and vocabulary for this organising events using appropriate vocabulary,
iate grammar, vocabulary and level. pronunciation and grammar relating to
for this level. communicative functions at this level.

simple plans for an event • Speaks with clarity and minimal hesitation on
sing appropriate expressions for this familiar topics.
 Básico B (A2+) Pre-intermedio A (B1.1) Pre-intermedio B (B1.2)
simple interactions with colleagues Participate in conversations about common Participate in a wider range of interactions with
ng situations in a hotel customer activities and marketing plans for a hotel clients and colleagues about common tasks and
situations in a hotel

· Would you be able to ·  Manage payments in a · Checking out; I can ·  Propose solutions to
stay an extra hour or two hotel see that your invoice has customer problems
tomorrow? We’re been settled by your
expecting a full house. company, so there’s
nothing to pay. I hope
you’ve enjoyed your
stay.

· What equipment will ·  Describe discounts · Yes, there’s a discount · Give polite instructions
you need in the and special charges in a available for bookings of to staff
conference room? hotel five or more rooms.

● Business Plan; We will ● Talks about marketing ● Marketing plan; We ● Make suggestions for
achieve 60% occupancy plans have identified our the organisation of an
rates every month. We target market as families event
will respond to all and independent
customer inquiries travellers, for whom cost
within 12 hours. is a key factor.

· Cleaner, waiter, cook, · Vocabulary: People in · Security guard, ·  Vocabulary: Bookings,

manager a hotel doorman, porter, reservations, payments
chambermaid
· Bedding, towel, · Vocabulary: Parts of a ·  Storeroom, laundry, ·  Vocabulary: Furniture-
curtains, remote control, hotel/ conference centre corridor, meeting room things in a hotel room
safe
●Arrive, depart, reserve, ● Vocabulary: Food, ● Grates, aperitif, serving ● Vocabulary: Hotel
available cooking, restaurant dish management

instructions in written or spoken • Participates in simple written and spoken • Participates in a wider range of simulated
appropriate vocabulary and grammar communications about customer service in a hotel conversations about customer service and
using appropriate polite expressions, vocabulary management, using a wider range of vocabulary
and grammar structures for this level. and grammar as appropriate for this level.
 in simulated conversations about • Talks about marketing plans using appropriate • Speaks clearly and confidently in common
ents using appropriate vocabulary, grammar and vocabulary for this level. situations at work.
and grammar relating to
e functions at this level.

clarity and minimal hesitation on • Speaks with confidence on familiar topics.

.
Pre-intermedio B (B1.2) Intermedio A (B1+) Intermedio B (B2)
a wider range of interactions with Interact with customers and staff in a various and Participate in multiple tasks of management in a
leagues about common tasks and difficult situations in a hotel hotel with customers and colleagues
hotel

·  That must be very · Talk about detailed ·  With regard to your · Talk about staff
frustrating for you. Let offers and arrangements inquiry, I can confirm performance at work
me check with our that as one of our
conference team- maybe favoured clients, you are
we can find a solution. entitled to a special
prince on a booking of
18 rooms.

· We’ve got a gentleman · Respond to difficult ·  I’m afraid that might · Report to hotel chain
here who has just requests be rather difficult to management
arrived after a long organise at such short
journey. Is there any notice, but I’ll see what I
chance you could make can do.
some sandwiches for
him?

● May I suggest that you ● Deal with complaints ● Yes, I can see that this ● Offer extra features in
use the three meeting and logistical problems has annoyed you, but I’m events organisation
rooms in the Cambridge in a hotel afraid we have to keep
suite? The partition walls the reception area clear
can all be removed, of bags for health and
leaving a large room safety reasons.
with seating for up to
120.

·  Duration, discount, · Vocabulary: Parts of · Penthouse suite, ·  Vocabulary: Furniture-

agent hotel/ conference centre balcony, ballroom, things in a hotel room
wheelchair access
· Air conditioning, · Vocabulary: Hotel · Branding, targeting, · Vocabulary: People in
carpet, tiles, ceiling, management segmentation, customer a hotel
kettle, iron journey
●Break-even rate, ● Vocabulary: Food, ● Tongs, garnish, chilled ● Vocabulary: Bookings,
occupancy rate, off-peak cooking, restaurant reservations, payments

in a wider range of simulated • Participate in a wider range of simulated • Participates in a variety of simulated situations
about customer service and conversations including difficult situations using a about customer service and team work, using a
using a wider range of vocabulary wider range of appropriate grammatical wider range of accurate structures and vocabula
as appropriate for this level. structures, vocabulary and pronunciation for this demonstrating sensitivity to the suitability of
level. language to respond to different clients and
situations.
 ly and confidently in common • Speaks clearly and confidently in challenging • Speaks clearly and fluently about a range of
work. situations. topics and in different situations.

• Writes reports on hotel activity using

appropriate grammar, vocabulary and cohesive
features for this level.
 Intermedio B (B2)
multiple tasks of management in a
tomers and colleagues

·  We’ve had a few

complaints about the
cleanliness of the
bathrooms. We need to
come up with a better
monitoring system.

·  Please find attached a

copy of our budget for
the last 12 months,
together with our
projections for the next
12 months.

● We can provide
additional refreshments
for the extra guests, but
that would not be
covered by our standard
package.

· Socket, shelf, pane,

hinge

· Conference centre
manager, PA, marketing
manager, webmaster
●Overcharge, underpay,
overbooked, upgrade

in a variety of simulated situations

er service and team work, using a
f accurate structures and vocabulary,
g sensitivity to the suitability of
espond to different clients and
 ly and fluently about a range of
different situations.

rts on hotel activity using

rammar, vocabulary and cohesive
his level.
Specific Work English: Software Programming

Principiante A (A1) Principiante B (A1+)

Specific Work English Participates in very limited interactions with clients Participate in simple interactions with co-worker
Learning outcome at work about software solutions and clients about IT training and technical report

Knowledge of processes ● Summarise technical ●That means… For ● Deliver simple IT

for SWE information for non- example… training
technical readers

● Propose very simple ● I recommend… ● Give a progress report

software solutions

●Write a very simple

and technical brief

● Vocabulary: Using ● Turn on/off, press, ● Vocabulary: Data

technology click, right-click, double- analysis
click
Knowledge of principles ● Vocabulary: IT ●Software, hardware, ● Vocabulary:
Web
for SWE program, monitor, programming/ apps
keyboard, mouse
● Vocabulary: Bugs, ●Test, check, problem, ●Vocabulary:
faults and testing broken, working Programming

●Vocabulary: Sourcing ● Cost, price, deadline

and outsourcing IT work

Assessment criteria for • Participates in very simple simulated • Gives very basic instructions through the
SWE conversations with a client at work using appropriate use of expressions, grammar
appropriate expressions, vocabulary, structures and vocabulary for this level.
pronunciation and grammar for this level.

• Talks about simple software solutions in very • Participates in very simple and simulated
simple written or spoken English using appropriate conversations about progress in work activity,
expressions for this level. using appropriate expressions, grammar
structures, vocabulary and pronunciation for this
level.
• Writes a short technical using simple phrases,
grammar structures and vocabulary for this leve
 Principiante B (A1+) Básico A (A2) Básico B (A2+)
simple interactions with co-workers Participate in simple interactions with co-workers Participate in routine interactions with co-worke
out IT training and technical reports and clients about software solutions about software requirements and solutions

● First of all, please… As ● Write a technical brief ● We would like you to… ● Deliver IT training
you can see on your for simple solutions Please see… for an about new tools
screens… example of …

● We’re still working on… ● Talk about estimated ● We expect to be ready ● Provide arguments for
development schedules with 6-8 working days. comparing different
solutions

● Please… ● Summarise technical

information for non-
technical users

● Data, information, ● Vocabulary:Sourcing ● Brief, sample, schedule ● Vocabulary: Using

count, add, multiply, and outsourcing IT work technology
total, database
● Internet, web, app, ●Vocabulary: ● Command, algorithm, ● Vocabulary: IT
smartphone, tablet Programming input, flowchart

●Code, line, test, ● Vocabulary:

Web ● User,
interface, ● Vocabulary: Bugs,
program programming/ apps download, cloud, faults and testing
browser
●Vocabulary: Data ● Cell,row, column,
analysis function, formula,
percentage, average,
calculate, sort

asic instructions through the • Writes a short technical brief for a software • Participates in simple simulated conversations
se of expressions, grammar solution using appropriate grammar and about new tools or recommended software
d vocabulary for this level. vocabulary for this level. solutions using appropriate expressions, gramma
structures and vocabulary for this level.

in very simple and simulated • Participates in basic simulated conversations • Writes short summaries about technical
about progress in work activity, about planned solutions using appropriate information using appropriate expressions,
iate expressions, grammar grammar, vocabulary and pronunciation for this spelling, grammar and vocabulary for this level.
cabulary and pronunciation for this level.
 rt technical using simple phrases,
ctures and vocabulary for this level.
 Básico B (A2+) Pre-intermedio A (B1.1) Pre-intermedio B (B1.2)
routine interactions with co-workers Participate in interactions with clients and co- Present detailed information to different types o
e requirements and solutions workers about training, updates and various types client about solutions and technical briefs in
of solution various written or spoken situations

●The purpose of this ● Give a progress report ● We haven’t identified… ●  Summarise detailed
new tool is to… on development yet. technical information for
activities non-technical readers

● The advantage of that ● Deliver more complex ● I think you’re pressing ● Write detailed
solution would be that… IT training the wrong button. Can technical briefs
you show me again what
you did?

● In other words… It’s a ● Propose different and ● There are basically two
bit like… alternative solutions options: we could solve
the problem in-house or
we could outsource it

● Run, save, download, ● Vocabulary: Bugs, ●Debug, freeze, defect, ● Vocabulary: Using
scan, delete, share faults and testing anomaly technology

● Click,
right-click, file, ● Vocabulary:Sourcing ● Offer, contract, quality, ● Vocabulary:
save, edit, copy, paste, and outsourcing IT work assurance Programming
bug, app, plug-in, crash
● Bug, virus, crash ● Vocabulary: Data ●Analyse, process, ●Vocabulary: Web
analysis metrics, statistics programming/apps

● Vocabulary: IT

in simple simulated conversations • Participates in simple written and spoken • Writes well organised texts for technical repor
ols or recommended software communications with clients using appropriate and briefs using suitable expressions, grammar,
g appropriate expressions, grammar vocabulary, pronunciation and grammar for vocabulary, coherence and cohesion for this leve
d vocabulary for this level. communicative functions at this level. and appropriate for different types of interlocuto

summaries about technical • Speaks with confidence on familiar topics at • Describes solutions at work using appropriate
sing appropriate expressions, work. vocabulary, grammar and pronunciation for this
mar and vocabulary for this level. level.
• Speaks clearly and confidently in common wor
situations.
Pre-intermedio B (B1.2) Intermedio A (B1+) Intermedio B (B2)
ed information to different types of Participate in a wide range of spoken and written Exchange detailed technical information with a
olutions and technical briefs in work situations with a variety of clients about range of clients about software solutions,
n or spoken situations software solutions requirements and training

●Does that make sense ● Give explanations for ● We’ve been held up ● Give instructions for
now? problems and delays because of some different cases
unexpected issues that
arose during beta-
testing.

● It is essential that… ● Proposevariable and ●I don’t think that would ● Write technical briefs
complex solutions to be an effective use of with hypothetical
problems our time because it situations
would mean…

● Explain technical ● If you imagine…

information in every-day
language for non-
technical readers

● Install,
authenticate, ● Vocabulary: Bugs, ●Ripple effect, logic ●Vocabulary: Sourcing
compress, process faults and testing error, static code and outsourcing IT work
analysis
● Source code, machine ● Vocabulary: Data ● Number crunching, ● Vocabulary: IT
code, tag, markup, analysis validation, aggregation,
subroutine data mining
● Nativeapp, ● Vocabulary: Using ● Hack, clone, hijack, ● Vocabulary:
touchscreen, scroll, technology infect Programming
swipe
●Applet, bandwidth, ● Vocabulary: Web
bus, cookie, server, programming/ apps
execute

organised texts for technical reports • Participates in a wider range of contexts about • Participates in a range of situations presenting
ng suitable expressions, grammar, exchanging technical information using software solutions and training to clients using a
oherence and cohesion for this level appropriate grammar and vocabulary, relating to wide range of accurate linguistic structures
te for different types of interlocutor. the communicative functions at this level. appropriate to the intention and the interlocuto

lutions at work using appropriate • Writes well organised texts about technical • Speaks clearly and fluently about a range of
ammar and pronunciation for this information through the correct use of grammar topics and in different situations.
and vocabulary and features of coherence and
cohesion.
ly and confidently in common work • Speaks clearly and confidently in challenging • Writes specific technical texts using appropriat
situations. grammar structures, vocabulary coherence and
cohesion features for this level, and sensitive to
the reader/interlocutor and context.
 Intermedio B (B2)
ailed technical information with a
ts about software solutions,
and training

●In case of… Please

ensure that…

● If
X happens, you will
need to…

● Tender, confidentiality

● Host, directory, filter,

topology

● Assembler, compiler,
interpreter, object code

● PHPsyntax, MySQL
database

in a range of situations presenting

tions and training to clients using a
accurate linguistic structures
o the intention and the interlocutor.

ly and fluently about a range of

different situations.
fic technical texts using appropriate
ctures, vocabulary coherence and
ures for this level, and sensitive to
erlocutor and context.