Thanks to visit codestin.com
Credit goes to www.scribd.com

Scribd
Upload
45 views4 pages

Execution Strategies Saturday, May 18, 2019

This document outlines execution strategies for improving reliability, security, customer base, and financial targets. Key factors include automating monitoring tools, improving the ticketing system and staff training, ensuring reliable staff availability and responsive help desk, and conducting quality control. Responsible departments are identified for strategies like monitoring power and backup connectivity, reviewing service level agreements, implementing system alerts and backups, and providing an on-duty engineer. Expanding unique services, enhancing skills and interpersonal training, and identifying potential customers and lobbying challenges are also discussed. Financial targets by department are set to increase monthly income generation.

Uploaded by

lucas john
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
45 views4 pages

Execution Strategies Saturday, May 18, 2019

This document outlines execution strategies for improving reliability, security, customer base, and financial targets. Key factors include automating monitoring tools, improving the ticketing system and staff training, ensuring reliable staff availability and responsive help desk, and conducting quality control. Responsible departments are identified for strategies like monitoring power and backup connectivity, reviewing service level agreements, implementing system alerts and backups, and providing an on-duty engineer. Expanding unique services, enhancing skills and interpersonal training, and identifying potential customers and lobbying challenges are also discussed. Financial targets by department are set to increase monthly income generation.

Uploaded by

lucas john
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Execution Strategies Saturday, May 18, 2019

FACTORS Strategic contents Responsible

Customers care: 1. Automation tools- Monitoring tools, []Infrastructure & Services -


Automation tool
2. ticketing system 
[]HR & Respective Dept -
3.   Training of Service profile
Training on services profile 
4. Staff reliable ( staff  availability,
[]Ticketing and Help-desk -
responsive )
Quality Control
5. Quality control to do follower up on
the usage of our system
( Monitoring )

6.  Help-desk system ( Staff-customer,


Dedicated line -phone, )
Reliability
( Connectivity)

Monitoring Power issues []infrastructure 


  Backup link between us and CTV  - []Infrastructure
Redundancy

  We need to review our SLA with our third []CEO , CTO and  Quality
part L2 connectivity

 response time, time to recover , Lastmile


redundancy 
Reliability ( Service ) System Alerts from Service  []Service and Infrastructure 

Alert of Power is Down  ( look for the Solution  []Service 


)
Air Condition  restructuring  []CEO

Backup servers  and recovery site  []Service


Reliability  (Power ) Power backup stability []CEO and CTO

To talk with COSTECH,

buying of Generator  

Migration or Power backup to Down stair


room
Reliability ( EOD ) provide Engineer on duty  []Quality

Security  ( Physical ) Camera []Quality


Infringement []Infrasturcture

Spamming of Email gmail   []Service and Infrastructure

Third part Spamming filter


Security policy  []Quality

Research on services provided from other []Research - Data


provider
[]After Sell support - Quality
After sell support
Uniqueness []Create new Services  -
look for Pain point Service & Software eg. Kapu

Culture of being unique in positive way,

being curiosity

Create new Service

Research on need analysis


Marketing NO any Discussion

Infrastructure leasing pricing and terms reviews , []Infrastructure and Services 


(Connectivity and Cloud services
In house Training []HR

Skills Enhancing Interpersonal Skills motivation []Capacity

Online courses

Trainers from Outside

Professional Training

basic Skill  level   ( Departmental )

Stakeholders grants proposals []CEO and Resource


Support Mobilization 
Create awareness

Publicity  ( News, engagement in Public


events ) 

TERNET AGM

Customer base Identifying potential customers  []HR and resource


reaching out to Identified customers Mobilization 

reaching out to more R&E 

Lobbying Identify our challenges and who is going to []Resource Mobilization


solve

Create ORDER  Online  []Quality

Open Ticket  []Finance 

Service Delivery Send MSA & SLA review


Process
Customer handover certificate 

Start the service ( Start date ) 

Flow chart 

Value Added Service Eduroam, []Infrastructure & Services

DNS management  []Capacity

Managed Firewalls 

Monitoring tools and Dashboard 

Web hosting

Domain Registry

Tech-Savvy 
Productivity Harmonization of tools []HR & CTO

Training on system

Policy to enforce of using the office


communication tools 

Monitoring and Use Monitoring tools to evaluation user []Quality and Data
Evaluation experience 

( Quality control ) feed back

Use CRM to get customer need analysis

Put in place strategies to achieve 


FINANCIAL TARGETS

Department Income Generating services Amount/Month Target / Month

Infrastructure []Connectivity  []21'494'000 []30'000'000

Service  []Mail  []1'400'000 []11'678'000

[]SSL []487'500

[]Colocation []1'791'000

[]Cloud services ( VPS, NextCloud)

Capacity  []Training []333'333 []9'580'000

[]DEA []1'250'000

Software []OSIS []12'000'000

[]E-meeting

[]E-Registry

Finance  []Membership []7'000'000 10'000'000

33'755'833 73,258,000

You might also like