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Objectives Measures Targets Initiatives Financial

The document outlines the objectives, measures, targets, and initiatives for a company's financial, customer, internal, and learning departments. The key objectives are to reduce costs and increase revenue and customer satisfaction. Metrics such as sales volumes, customer feedback, and problem resolution time will be used to track progress against targets like 5% annual cost reduction, 30% increased sales, and 99% customer satisfaction. Initiatives to meet the targets involve improving efficiency, expanding online customer service, building an engineering team, and increasing employee training and development programs.

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Raihan Pervez
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65 views1 page

Objectives Measures Targets Initiatives Financial

The document outlines the objectives, measures, targets, and initiatives for a company's financial, customer, internal, and learning departments. The key objectives are to reduce costs and increase revenue and customer satisfaction. Metrics such as sales volumes, customer feedback, and problem resolution time will be used to track progress against targets like 5% annual cost reduction, 30% increased sales, and 99% customer satisfaction. Initiatives to meet the targets involve improving efficiency, expanding online customer service, building an engineering team, and increasing employee training and development programs.

Uploaded by

Raihan Pervez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Objectives Measures Targets Initiatives

-Reduce cost - Improve service


- Reduce Cost - Sales Volumes -5% per year efficiency
Financial -Increase Revenue -Compare with previous Increase Sales -Economic of scope
year revenue -30% per year
-Improved service -Customer’s Feedback -Reduce complains -Online customer
-Increase customer - Customer’s satisfaction 99% service
Customers
satisfaction index -99% satisfied -24/7 call centre
customer -Customer loyalty
program
-Quick response & -Appoint new skilled -Fast recovery of -Build an engineer’s &
support unit employees complain D2D team
Internal -Service development -Problem recovery time -First in industry -Quick tower recovery
-Corporate Social -People’s awareness about -Intimacy with -Sponsorship at social
Responsibility organization potential customers program
-Develop employee -Strategic job readiness -1 -3 years 70-90% job -Increase Training &
necessary skills -System availability readiness development program
-Develop -Employee job satisfaction -100% system -Develop technological
Learning technological support level availability infrastructure
system -99% employee job - create best practice
-Improve employee satisfaction rate sharing among
communication employees

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